Operations
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LIKE MAGIC
4.9 (26 REVIEWS)
HT Score
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Markus, Jean-Francois, Selina + 10 more experts recommend LIKE MAGIC
Read RecommendationsLIKE MAGIC
Ranked 6 (out of 92) in Hotel Guest Apps
Guest Experience. Hotel Operations. Seamlessly Magical.
99% recommended by 29 hotels
Schani Hotels, MM:NT, Stay Kooook & 26 others
Bell - AI powered product analyst
I analyzed all of LIKE MAGIC’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
LikeMagic’s hotel guest app transforms guest interactions by integrating features like online check-in and an intelligent booking engine which streamline operations and enhance guest satisfaction. The app is praised for improving efficiency and increasing revenue through additional guest services. However, users miss certain features like custom branding and room upgrades, impacting their experience. The tool excels in automating processes, bolstering operational efficiency, and freeing hotel staff to focus on enhancing guest experiences.
Schani Hotels, MM:NT, Stay Kooook & 26 others
Read their reviewsWhat Types of Hotels LIKE MAGIC is Popular For
Size
1 | X-Small (1-9 room)
12 | Small (10-49 room)
7 | Mid-Sized (50-99 room)
7 | Large (100-499 room)
Country
19 | Switzerland
4 | Germany
3 | Austria
2 | United Kingdom
1 | United States
1 | Australia
1 | Italy
Type
14 | Extended Stay & Serviced Apartments
10 | City Center Hotels
7 | Boutique Hotels
5 | Limited Service & Budget Hotels
3 | Bed & Breakfast & Inns
3 | Branded Hotels
3 | Airport/Conference Hotels
2 | Luxury Hotels
2 | Vacation Rentals & Villas
1 | Hostels
1 | Resorts
Region
29 | Europe
1 | North America
1 | Oceania
Category
29 | Contactless Check-in
26 | Hotel Guest Apps
16 | Staff Collaboration Tools
Didn’t find what you were looking for?
What is LIKE MAGIC?
Founded in 2023 | Headquarters in Zurich (Switzerland) | 20 employees
Like Magic is a guest experience management platform that enhances the entire guest journey from booking to post-stay. By integrating AI-powered tools, it provides personalized interactions through guests' preferred communication channels. This platform allows guests to receive instant AI-driven responses, explore upsell offerings, and access features like digital keys and a digital concierge for streamlined service requests and information. Like Magic enriches the guest experience, ensuring a stress-free and engaging stay that also enables hotels to increase revenue opportunities efficiently.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of LIKE MAGIC products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
LIKE MAGIC Reviews Analyzed: 3
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
LIKE MAGIC Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by LIKE MAGIC
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
LIKE MAGIC's Provided Description:
"The Like Magic Guest Journey guides guests seamlessly from booking to post-stay, providing personalized interactions at every step. Through their preferred channels, guests can receive AI-powered responses, explore upsell offers, access digital keys, and use a digital concierge for requests or information. The result is a stress-free, engaging stay that delights guests while unlocking additional revenue opportunities for the hotel."
FAQs
Capabilities
Mobile Support
Mobile Support
With our intuitive web app - no download needed - guests have full control over their journey, from booking to payment, online check-in, digital key management, securing upgrades, and checking out.
Quality Experience
Quality Experience
Enjoy a seamless guest journey with offers tailored to individual interests and needs. Shaping their own journey becomes effortless!
Effortless Book & Stay
Effortless Book & Stay
Put everything at your guests' fingertips. From room selection to special requests, the entire booking process is streamlined for a seamless, personalized experience.
Guest data all in one place
Guest data all in one place
With LIKE MAGIC, you can collect, manage, and store all guest data, including behavioral and transactional statistics, in one platform. This creates automated, single-record guest profiles, eliminating duplicates.
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Available Add-ons & Modules
LIKE MAGIC Reviews Summary
Ease of Use
5.0/5
Customer Support
4.8/5
ROI
4.9/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, LIKE MAGIC is the #6 most trending product in the Hotel Guest Apps category (out of 92) and the #374 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreLIKE MAGIC’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
LIKE MAGIC Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
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LIKE MAGIC Case Studies
Effortless Transformation: Aparthotel Adelboden Overhauled Its Entire Operations with Like Magic
Adelboden (Switzerland)
From Vision to Reality: How MM:NT Berlin Lab Mastered Hospitality Efficiency
Pondicherry (India)
Digital Innovation Meets Human Touch: Stay Kooook's Path to Operational Excellence
Bern (Switzerland)
Revolutionizing Hotel Operations: How Zipper Hotel runs with 80% fewer staff using Like Magic
Düsseldorf (Germany)
References
"Like Magic allowed us to operate with just six staff members, without compromising guest experience. The platform is easy to use, fun to work with, and has revolutionized how we run our hotel."
Otto Konstantin Lindner
Co-Founder @
"We were hoping for 50% digital check-ins, but it ended up being 80%. It’s mind-blowing. Guests love communicating via WhatsApp, and it has added a personal touch to our services. Our staff is more engaged, as the platform has made daily tasks easier and more intuitive."
Christian Müller
Group Technology Manager @
"With Like Magic, it’s super intuitive for the guests. You get a message, you press the button, and then it shows you how it works. That’s super easy for us and the guests can communicate with us over the app. Now we have just two channels left, Like Magic and a live chat over our website. That’s super for us and easier for the guests."
Anke Reindl
General Manager @
"We have completed the setup with Like Magic, so we now have a tech stack that I can say will allow us to grow in the coming years. We don’t need a whole department for building such a thing. We bought a good solution, a very good solution."
Hendrik Kuhlman
Founder & CEO @
"LIKE MAGIC isn't just a tool for us, it's the backbone of our overall guest experience. If I ever worked somewhere else, I'd bring it with me."
Cedric Maderer
Product Manager @
Stay KooooK Bern City
"I’m very proud that our staffless hotel has achieved an 8.2 rating on Booking.com. Guests have enjoyed their stay and felt well taken care of, thanks to the seamless experience enabled by Like Magic."
Cedric Nake
General Manager @
"Because LIKE MAGIC sits on top of the PMS, it’s so easy to interact with. It’s simplified, it’s nice to look at and it doesn’t overwhelm new users with complicated functions. We can literally hand it to someone who’s never worked in a hotel before, and within half an hour they grasp how to help guests — something unthinkable with traditional systems."
Janek Gensch
Operations Lead @
Akrida by NT Hotels | Rooms in Pondicherry | Near Beach | White Town | Couple | Breakfast | Guest House | Budget rooms
Featured Customers
More Products by LIKE MAGIC
Hotelier Rating
Looking for specific info?
10
Best hotel software
Manager from 50-74 room Airport/Conference Hotel in Dietikon (Switzerland)
Verified
5 months ago
Like Magic is the only software that covers everything. Efficient, uncomplicated, best support. Employees can be trained very quickly and it is a pleasure to work with them.
Switzerland
Switzerland
Manager
Mid-Sized Hotel
10
Best guest-journey we've used so far
CEO from 10 to 24 room in Rosenheim (Germany)
Verified
5 months ago
LikeMagic provides us with operational overviews and a near-to-perfect guest journey with online check-in, guest portal and IBE. It really enables us to do great things, increase revenues and through their integrations saves us a lot of time by providing AI capabilities and many more features.
Germany
Germany
CEO
Small Hotel
10
Smart and easy to use solution for our hotel group. Great user interface and back office interface for the staff.
Central Distribution Manager from 200 to 499 room City Center Hotel in Graz (Austria)
Verified
7 months ago
Support very fast acting and great customer success managers! Fast booking engine. Easy to use and very clear to understand.
Austria
Austria
Central Distribution Manager
Large Hotel
9
Progressive and innovative technology
Commercial Director from 200 to 499 room City Center Hotel in Graz (Austria)
Verified
7 months ago
All in one solution, Single source IBE + guest journey, No third party interfaces, Top Customer support, Reduced complexity, lower costs, faster implementation, more time to focus on what matters most: the guest.
Austria
Austria
Commercial Director
Large Hotel
10
A truly seamless platform
Digital Product Lead from 100 to 199 room Boutique in Sydney (Australia)
Verified
11 months ago
No other digital platform in the market has the features to deliver a seamless guest a team digital experience in one platform as LikeMagic does. LikeMagic understand hotels and care deeply about the experience they deliver. Key platforms features include:
• Realtime integrations between booking & operational systems.
• A purpose built ch...
Australia
Australia
Digital Product Lead
Large Hotel
10
Guest app and online check-in redefined
Head of Innovation & Services from 75-99 room Branded Hotel in Saas-Fee (Switzerland)
Verified
11 months ago
Everything essential for the guest is combined in a single interface. Before, during, and after their stay, guests always have the opportunity to interact with their booking, their profile, or directly with the hotel. This helps us and the guest greatly minimize manual effort.
Switzerland
Switzerland
Head of Innovation & Services
Mid-Sized Hotel
10
User friendly Platform
Deputy Leader from 10 to 24 room Extended Stay & Serviced Apartment in Unterseen (Switzerland)
Verified
12 months ago
Really impressed with how smooth everything was thanks to LikeMagic. No need to download anything—just clicked a link and could check in, unlock the room, and even message the hotel if I needed anything. Super easy to use and made the whole stay feel a lot more relaxed.
Switzerland
Switzerland
Deputy Leader
Small Hotel
10
Intelligent all-in-one solution for modern hospitality operations
Backoffice Teamleader from Extended Stay & Serviced Apartment in Horw (Switzerland)
Verified
12 months ago
I find the automation of everyday processes like check-in/check-out, housekeeping, and payment processing particularly helpful. Integration with existing PMS and access systems works seamlessly. The browser-based platform is intuitive and offers a modern user experience for both guests and employees.
Switzerland
Switzerland
Backoffice Teamleader
10
It is not only LikeMagic - it is Magic
Owner from 10 to 24 room Bed & Breakfast & Inn in Andermatt (Switzerland)
Verified
12 months ago
At Hotel Bergidyll, LikeMagic stands out because it combines all essential tools—guest management, operations, and analytics—into one simple system. Unlike other platforms, it integrates seamlessly with our existing setup and grows with us as needed. By automating repetitive tasks, our team can focus on what matters most: making guests feel...
Switzerland
Switzerland
Owner
Small Hotel
10
Magic happens
Hotel Operations Manager from Extended Stay & Serviced Apartment in Geneva (Switzerland)
Verified
12 months ago
Freedom that it gives you, you can manage your stay freely however you want. Very usuful for our clients as we don't have 24 hours reception.
Switzerland
Switzerland
Hotel Operations Manager
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
LIKE MAGIC excels at creating a fully digital, seamless guest experience tailored for modern hospitality environments. Its platform unifies key operational functions — from check-in and access control to guest communication and payment — into one intuitive interface. As a partner, we particularly value LIKE MAGIC’s open integration approach, which enables smooth connectivity with systems like Häfele’s access control and door lock solutions. This makes it highly adaptable to both new-builds and retrofit projects, ultimately driving efficiency, service quality, and guest satisfaction.
Showing all answers to: "What does this product or service do well?"
LIKE MAGIC excels at creating a fully digital, seamless guest experience tailored for modern hospitality environments. Its platform unifies key operational functions — from check-in and access control to guest communication and payment — into one intuitive interface. As a partner, we particularly value LIKE MAGIC’s open integration approach, which enables smooth connectivity with systems like Häfele’s access control and door lock solutions. This makes it highly adaptable to both new-builds and retrofit projects, ultimately driving efficiency, service quality, and guest satisfaction.
Our long-term partnership with likeMagic has been incredibly fruitful, resulting in the development of innovative solutions designed specifically for hotels and serviced apartments. Their seamless tech stack is a very intelligent way of combining guest and staff communications on one platform and integrates seamlessly with existing systems, significantly enhancing both the guest and staff experience. We are proud to be working with likeMagic as they continue to redefine excellence in the hospitality industry, helping to create digital-first concepts that resonate in today's market.
Our long-term partnership with likeMagic has been incredibly fruitful, leading to the development of innovative solutions designed specifically for hotels and serviced apartments. Their seamless tech stack integrates flawlessly into existing systems, significantly enhancing both guest and staff experiences. The combination of user-friendly design and cutting-edge technology not only streamlines operations but also allows for greater personalisation of services. We are proud to collaborate with likeMagic, which continuously seeks to redefine excellence in hospitality, helping to create digital-first concepts that resonate in today’s market.
A comprehensive 3-in-1 solution designed to offer a seamless and holistic guest experience—covering every step from booking and check-in to stay management—while also providing hotel teams with a clear, centralized overview to optimize and streamline internal operations efficiently across all departments.
Modern platform for keyless solution for the guests. The Web App offered by likemagic is intuitive and easy to use and to interface with other apps or providers. As from SALTO we see a high benefit to have this solution in out tech integration portfolio.
Question:
What differentiates this product or service from the competition?
Answer:
What sets LIKE MAGIC apart is its truly integrated and guest-centric platform. Unlike many fragmented or siloed solutions, LIKE MAGIC consolidates the entire digital guest journey — from booking to check-out — into a single, intuitive system. Its strong focus on operational automation, real-time data flow, and customisable guest interfaces allows hoteliers to deliver a highly personalised experience while reducing the burden on staff. From a partner perspective, LIKE MAGIC’s open API infrastructure and hardware-agnostic approach make collaboration seamless — allowing us at Häfele to integrate our smart access solutions easily and reliably across a wide range of hospitality use cases.
Showing all answers to: "What differentiates this product or service from the competition?"
What sets LIKE MAGIC apart is its truly integrated and guest-centric platform. Unlike many fragmented or siloed solutions, LIKE MAGIC consolidates the entire digital guest journey — from booking to check-out — into a single, intuitive system. Its strong focus on operational automation, real-time data flow, and customisable guest interfaces allows hoteliers to deliver a highly personalised experience while reducing the burden on staff. From a partner perspective, LIKE MAGIC’s open API infrastructure and hardware-agnostic approach make collaboration seamless — allowing us at Häfele to integrate our smart access solutions easily and reliably across a wide range of hospitality use cases.
LikeMagic offers a seamless implementation process, intuitive and innovative use, a talented team that delivers forward-thinking solutions, and a cutting-edge system that outperforms many of its competitors.
likeMagic provides a seamless implementation process, intuitive and innovative usage, a talented team that provides forward-thinking solutions, and a cutting-edge system that surpasses many competitors.
This is a truly unique and unmatched solution unlike anything seen before, combining every critical aspect of hotel operations into one platform: a complete guest journey experience, a clear and structured staff overview, powerful monitoring interfaces for performance and service insights, and a unified messaging inbox to centralize all guest and internal communications for maximum efficiency.
The very intuitive web app for the guests, the ability to integrate a variety of interfaces and a simple and ease-to use solution for the hotel staff to communicate with their guests. Having an interface to our 2 software solution, makes it easy to setup for the customers.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Embrace the full potential of LIKE MAGIC by involving them early in your project planning — whether for a new build or a renovation. Their platform is not just a software solution, but a digital backbone that transforms how your team and your guests interact with the property. From our perspective at Häfele, the real value comes when you align your physical infrastructure (like access control) with LIKE MAGIC’s digital workflows. The earlier you engage, the more you can leverage their ability to simplify complexity, automate operations, and deliver a seamless guest experience that sets your property apart.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Embrace the full potential of LIKE MAGIC by involving them early in your project planning — whether for a new build or a renovation. Their platform is not just a software solution, but a digital backbone that transforms how your team and your guests interact with the property. From our perspective at Häfele, the real value comes when you align your physical infrastructure (like access control) with LIKE MAGIC’s digital workflows. The earlier you engage, the more you can leverage their ability to simplify complexity, automate operations, and deliver a seamless guest experience that sets your property apart.
Choose to integrate with likeMagic if you want to optimise your operations and improve your guest experience. The solution supports a digital-first environment for both guests and staff, implementing a modern tech stack that facilitates seamless interactions. likeMagic offers features such as a booking engine, mobile check-in, real-time engagement and streamlined communications to ensure hotel operations run smoothly. In addition, its adaptable nature equips hoteliers for future hospitality trends, such as AI, allowing them to remain agile and effectively meet evolving guest expectations. likeMagic offers a seamless implementation process, intuitive and innovative use, a talented team that delivers forward-thinking solutions, and a cutting-edge system that outperforms many competitors.
Hoteliers should choose an integration with likeMagic to optimise operations and enhance the guest experience. Their solution supports a digital-first environment for both guests and staff, implementing a modern tech stack that facilitates seamless interactions.
likeMagic offers features like a booking engine, mobile check-in, real-time engagement, and streamlined communication, ensuring that hotel operations run smoothly. Additionally, its adaptable nature equips hoteliers for future hospitality trends, such as AI, enabling them to remain agile and effectively meet evolving guest expectations.
Think about streamlined processes and how many tools actually are used for. LikeMagic can cut this down whilst knowing how to use this product in real life. Automatisation is crucial for the use will give you unique possibilities
Review the own tech stack landscape (PMS, POS) and check exactly how the guest journey for the guest should be like. Chosing a solution as the one of likemagic needs the ability of the hotel to drive the mobile communication and usage.
Recommended by
Jean-Francois Pauly
Head of Project Solutions
@
Häfele SE & Co KG
Selina Wendl
Senior Business Development Lead
@
Apaleo
Christian Biro
Business Development Lead
@
Apaleo
Ralf Bonin
COO
@
Onsai GmbH
Emanuele Cosomati
Country Manager Hospitality
@
SALTO Systems
Jean-Francois Pauly
Head of Project Solutions
@
Häfele SE & Co KG
Selina Wendl
Senior Business Development Lead
@
Apaleo
Christian Biro
Business Development Lead
@
Apaleo
Ralf Bonin
COO
@
Onsai GmbH
Emanuele Cosomati
Country Manager Hospitality
@
SALTO Systems
Livius Arnsmann
Consultant
@
Triptease
Fabio Lo Curto
Head of Business & Fields Development (Hospitality - New Verticals - Integrations)
@
SALTO Systems AG
Raphael Simcic
Hotelier
@
SUM Hospitality
Tom Urbaenk
CEO
@
TAURUS Sicherheitstechnik GmbH
Jason Noronha
CEO
@
D3x
Yumiko Pagnoux
Strategic Partner Manager
@
Mews
Are you a consultant or vendor that recommends LIKE MAGIC?
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News
LIKE MAGIC
2 months ago
TFE Hotels partners with Like Magic on next-generation guest journey management solution
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5 months ago
LIKE MAGIC and D3x AI Achieve 70% Drop in Manual Cases for McDreams Hotels
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7 months ago
Homaris Partners with LIKE MAGIC to Drive Operational Efficiency and Support Expansion
LIKE MAGIC
1 year ago
Effortless Transformation: Aparthotel Adelboden Overhauled Its Entire Operations with Like Magic
LIKE MAGIC
1 year ago
From Vision to Reality: How MM:NT Berlin Lab Mastered Hospitality Efficiency
LIKE MAGIC
1 year ago
Digital Innovation Meets Human Touch: Stay Kooook's Path to Operational Excellence
LIKE MAGIC
1 year ago
McDreams reveals how three people run a 131-room hotel with the perfect “tech stack”
LIKE MAGIC
1 year ago
Revolutionizing Hotel Operations: How Zipper Hotel runs with 80% fewer staff using Like Magic
LIKE MAGIC Integrations
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Support
Unverified
LIKE MAGIC has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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