Ratings Snapshot
92%
Recommend
#2
Popularity index
HT SCORE
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
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Ranked #2 out of 65 in Hotel Guest Apps
Ease of Use
4.5/5
ROI
4.5/5
Implementation
4.5/5
Customer Support
4.6/5
Most popular for
INTELITY Guest Mobile Apps Overview
INTELITY Guest Mobile Apps Overview
Optimize your business and offer a premier guest experience via our hotel guest mobile apps. INTELITY offers feature-rich mobile apps tailored to independent properties, multi-property brands, and enterprise brands. Our mobile apps enable guests to access information, make service requests and more, directly on their mobile devices. Guest mobile apps include mobile check-in/check-out capabilities ...
About INTELITY View website
Founded in 2008 | Headquarters in Orlando United States | 88 employeesINTELITY is the global leader in contactless guest experience technology, uniting mobile, in-room, and operational tools into one mobile-first, fully-integrated...
Other Products by INTELITY
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INTELITY Guest Mobile Apps with Mobile Key in Mobile Key & Keyless EntryAdd-onSold with INTELITY’s Hotel Guest Apps offering
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INTELITY Guest Experience Platform with Guest Messaging in Guest Messaging SoftwareAdd-onSold with INTELITY’s Hotel Guest Apps offering
-
INTELITY Guest Experience Platform in Digital AmenitiesAdd-onSold with INTELITY’s Hotel Guest Apps offering
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INTELITY Mobile Check-in in Contactless Check-inAdd-onSold with INTELITY’s Hotel Guest Apps offering
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INTELITY Digital Dining in Mobile Ordering & Room ServiceAdd-onSold with INTELITY’s Mobile Key & Keyless Entry offering
1/4
Integrates with
- Mobile Key & Keyless Entry
- Guest Messaging Software
- Guest Room Automation
Need a custom integration?
What customers love about INTELITY Guest Mobile Apps
92% recommend
IT Manager from Boutique
- Intelity's great support - Providing guest experience through the APP & iPad - Increasing our Product Value
Digital Marketing from Boutique
Great customer service. Easy to use system for our staff and guests. Our Customer Success Manger Jessie is always on-top of any issues we have regarding INTELITY. We appreciate her support and kindness.
Information Systems Manager from Resort
- The ability to view live Guest orders from any integrated Point of Sale System. - Ease of use. - The Graphical User Interface for Guest and Staff is very user friendly. - Quick Return on Investment.
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
Intelity's Solution with all the functions options works very well and their many integrations to all major PMS vendors make this a easy to use solution. The mobile app solution offer all typical required functions around Guest Check-in and Check out fetatures-
by Stig Lagerstedt (Assa Abloy Global Solutions) on November 13, 2021
See more answers (4)
Question:
What differentiates this product or service from the competition?
Answer:
All integration options The In-app ID card validation Many options to combine mobile app features with Kiosk self-check-in options Their global sales and support team make this a very good option if you have a global presence.
by Stig Lagerstedt (Assa Abloy Global Solutions) on November 13, 2021
See more answers (4)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
A very good flexible Solution with a lot of and add-ons and customized options if you are looking at vendors that can provide Kiosk Check-in/Check-Out features. They also provide mobile apps that have options for Mobile Check-in/Check-Out with option to handle mobile keys and ID verifications.
by Stig Lagerstedt (Assa Abloy Global Solutions) on November 13, 2021
See more answers (4)
Recommended by
Stig Lagerstedt
Vice President Hospitality Solutions @ Assa Abloy Global Solutions
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Sarah Duguay
Marketing & Communications Specialist @ WebRezPro Property Management System
Sarah Duguay
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Features
- Mobile Checkin
- Local Recommendations
- Guest Profiles
- App download
- Web-app
- Guest Messaging
- Mobile Checkout
- Room Service Ordering
- Request Management
- Payments
- Hotel Directory
- Automatic Translations (Multi-Lingual)
Want to go behind the scenes and see how INTELITY Guest Mobile Apps works?
Clients & references
References & testimonials
INTELITY provides solutions that completely change the way guests experience and engage with a property, which is the kind of innovation we’re looking for from Brand Officials.
At YOTEL it is important to us to make the customer journey as seamless as possible...It is for that reason that we will be introducing INTELITY as a brand standard across all YOTEL properties.
Featured partners
Case studies
- Dream Hollywood Reimagines Guest Marketing
- Dream Hollywood
- Branded in Los Angeles
Awards & Certifications
Active Markets
MARKETS SERVED
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States of America
- Saint Lucia
- Canada
- Mexico
- United Kingdom
- Greece
- Brazil
- Maldives
- Jamaica
November 24, 2021
INTELITY Guest Mobile Apps Review: Great people to work with and a great system
Head of IT from Branded in Englefield Green (United Kingdom)
Recommend
10/10
What do you like most?
- The Intelity solutioning team is very helpful and patient in listening to the requirements and going the extra mile to ensure the requirements being delivered are in line with expectations. - The solu...
What do you dislike or think could be improved?
- There was a churn of their Project Managers, we went through 4, however, the Intelity leadership was quick to jump in and take the lead in seeing the project through to completion.
Customer Support
4
Ease of Use
5
Value for money
n/a
Implementation
3
November 24, 2021
INTELITY Guest Mobile Apps Review: Best in class
General Manager from Boutique in St. Joseph (United States of America)
Recommend
10/10
What do you like most?
Easily accessible with everything at your fingertips. Guests love the no touch /contact communication. Easy to request Anne amenities to your room and go on about your day.
What do you dislike or think could be improved?
The tablets we have break often, so those have issues. Constant battle trying to make sure rooms have proper tablets and are updated
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
November 22, 2021
INTELITY Guest Mobile Apps Review: Excellent one on one support
Director Information Technology from City Center in Miami (United States of America)
Recommend
10/10
What do you like most?
The customer success and support teams are exceptional. I have been working with Janice from the beginning of my project and her commitment with us it's been amazing as well as the interactions with th...
What do you dislike or think could be improved?
Nothing to comment here, we had some technical difficulties but they way support recovered made things easier not sure if I would consider this a problem
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
November 17, 2021
INTELITY Guest Mobile Apps Review: Great Platform. Great service.
Manager from Other in Middletown (United States of America)
Recommend
10/10
What do you like most?
Intelity allows us to transform and digitize our hotel allowing for seamless guest experience and also automates processes on the backend. Our sales rep George was great to work with - very helpful and pr...
What do you dislike or think could be improved?
Everything has been great so far. Intelity allows independent hotels to take advantage of digital features. Intelity integrated with the systems we use and I know they’re always expending their integrat...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
November 16, 2021
INTELITY Guest Mobile Apps Review: Fantastic product offering with an even better support group!
Director of Operations from Vacation Rental in Kelowna (Canada)
Recommend
10/10
What do you like most?
The team at Intelity has been the highlight and the best surprise. We knew we were getting a great product with what they offer, the overall functionality, and the flexibility it grants our operation. T...
What do you dislike or think could be improved?
I don't have anything to offer here as I have only been impressed so far and look forward to working with the products!
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
November 13, 2021
INTELITY Guest Mobile Apps Review: Great way to optimize operations & drive guest satisfaction
Front Office Manager from City Center in (Vietnam)
Recommend
10/10
What do you like most?
Easy to operate (e.g. updating information, adding new futures) User experience (i.e. easy to operate and navigate) Attractive platform that allows us to promote our products and service in the best pos...
What do you dislike or think could be improved?
Running an IOS upgrade currently requires us to un- & re-install the software. Besides that the program is flawless and well thought-through
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
Pricing
Implementation fee
Monthly subscription (/room/month)
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Information Systems Manager from Resort
1. The applied cost savings while improving Guest Satisfaction. Think about it, updating guest information, without knocking on doors. 2. The ability to improve revenue by reaching a wider audience; ICE mobile, can he...