Ratings Snapshot
91%
Recommend
#3
Popularity index
HT SCORE
91 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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INTELITY Mobile App has fewer than 10 reviews in the past 6-months.
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Ranked #3 out of 63 in Hotel Guest Apps
Ease of Use
4.5/5
ROI
4.4/5
Implementation
4.5/5
Customer support
4.6/5
Verified Customer Support
INTELITY has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
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Most popular for
INTELITY Mobile App Overview
INTELITY Mobile App Overview
From their own devices, guests can access information, make service requests, and more. We create contactless guest experience apps for individual properties, multi-property brands, and enterprise brands. Enable guests to bypass the front desk and head straight to their rooms for a contactless mobile check-in and check-out experience, with inclusion of mobile key. With mobile dining, guests can ...
About INTELITY View website
Founded in 2008 | Headquarters in Orlando United States | 88 employeesAbout INTELITY INTELITY is the global leader in contactless guest experience technology, uniting mobile, in-room, and operational tools into one mobile-first, f...
Other Products by INTELITY
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INTELITY (Keyless) in Mobile Key & Keyless EntryAdd-onSold with INTELITY's Hotel Guest Apps offering
-
INTELITY (Messaging) in Guest Messaging SoftwareAdd-onSold with INTELITY's Hotel Guest Apps offering
1/4
Integrates with
Need a custom integration?
- Guest Messaging Software
- Staff Collaboration Tools
- Mobile Key & Keyless Entry
Need a custom integration?
What customers love about INTELITY Mobile App
91% recommend
IT Manager from Boutique
- Intelity's great support - Providing guest experience through the APP & iPad - Increasing our Product Value
Digital Marketing from Boutique
Great customer service. Easy to use system for our staff and guests. Our Customer Success Manger Jessie is always on-top of any issues we have regarding INTELITY. We appreciate her support and kindness.
Information Systems Manager from Resort
- The ability to view live Guest orders from any integrated Point of Sale System. - Ease of use. - The Graphical User Interface for Guest and Staff is very user friendly. - Quick Return on Investment.
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
Intelity delivers an elegant tech solution to seamlessly connect hotel guests to the services and amenities most important to their stay. As a content partner, Intelity makes it effortless to connect guests to their favorite radio, music, and podcasts from iHeartRadio.
by Jessica Jerrick (iHeartMedia | iHeartRadio) on December 09, 2020
See more answers (2)
Question:
What differentiates this product or service from the competition?
Answer:
Intelity offers a multi-faceted approach to integration, offering both unique hardware and software solutions to meet the needs of consumers, hospitality operators, and integration partners. As a content partner, I trust Intelity to deliver my content in all the ways guests have grown accustomed t...
by Jessica Jerrick (iHeartMedia | iHeartRadio) on December 09, 2020
See more answers (2)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Intelity offers an excellent tech, hardware, and software solution for hoteliers. Be sure to ask Intelity how iHeartRadio can deliver a great in-room audio experience for guests -- radio stations to keep them connected to their hometowns while they're away or update them on events in their destinat...
by Jessica Jerrick (iHeartMedia | iHeartRadio) on December 09, 2020
See more answers (2)
Recommended by
Jessica Jerrick
EVP, Digital Distribution & Platform Partnerships @ iHeartMedia | iHeartRadio
Sarah Duguay
Marketing & Communications Specialist @ WebRezPro Property Management System
Fabricio Titiro
Principal - Partnerships @ Oracle Hospitality
Features
- Mobile Checkin
- Local Recommendations
- Guest Profiles
- App download
- Web-app
- Guest Messaging
- Mobile Checkout
- Room Service Ordering
- Request Management
- Payments
- Hotel Directory
- Automatic Translations (Multi-Lingual)
Want to go behind the scenes and see how INTELITY Mobile App works?
Clients & references
References & testimonials
INTELITY provides solutions that completely change the way guests experience and engage with a property, which is the kind of innovation we’re looking for from Brand Officials.
At YOTEL it is important to us to make the customer journey as seamless as possible...It is for that reason that we will be introducing INTELITY as a brand standard across all YOTEL properties.
Featured partners
Case studies
- Dream Hollywood Reimagines Guest Marketing
- Dream Hollywood
- Branded in Los Angeles
Awards & Certifications
Active Markets
MARKETS SERVED
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States
- Saint Lucia
- Canada
- Mexico
- Greece
- Brazil
- Maldives
- Jamaica
- Spain
Low review volume alert
This vendor is 19% below the category average.
Declining share of voice
This vendor has fewer recent reviews than average compared to other top Hotel Guest Apps providers. It is advised that you ask for recent references before proceeding.
Dec 15, 2020
INTELITY Mobile App Review: Great Team to work with
Corporate IT Manager from Boutique in New York (United States)
Recommend
10/10
What do you like most?
We just rolled out Intelity this year and with contactless payment and mobile ordering a guest requirement now, Intelity couldn’t have come in a better time. Project management team and technical te...
What do you dislike or think could be improved?
Currently guest can place their in-room dining order directly from the app, would like to see Intelity have the ability to scan QR codes and allow guest to place food orders at our restaurant as well.
Customer support
5
Ease of use
3.5
Value for money
5
Implementation
5
Dec 09, 2020
INTELITY Mobile App Review: Game Changing Products
Director from Casino in Ferndale (United States)
Recommend
10/10
What do you like most?
I have now installed this product at 2 different properties I have worked for. 1- The tablets in the room are super easy to navigate and removes the cost of a traditional compendium. You can update info...
What do you dislike or think could be improved?
Nothing at the moment. They have been very responsive and continue to look for ways to improve their product offerings.
Customer support
5
Ease of use
5
Value for money
5
Implementation
5
Dec 08, 2020
INTELITY Mobile App Review: INTELITY - The Drake Partnership
CSO from Boutique in Toronto (Canada)
Recommend
10/10
What do you like most?
Love the marketing component to the platform, we're utilizing tablets and the multi-property mobile app. We're successfully beginning our adaptation of technology during these crazy times!
What do you dislike or think could be improved?
No feedback on improvements yet - still in the initial phases but looking forward to working with the INTELITY team.
Customer support
5
Ease of use
5
Value for money
5
Implementation
5
Dec 03, 2020
INTELITY Mobile App Review: Aplicación fácil de utilizar
Coordinador de Tecnologías de la Información from Extended Stay in Chetumal (Mexico)
Recommend
9/10
What do you like most?
La utilización de la App Unico con el huésped es buena, es muy intuitivo, y nos resuelve de manera optima las solicitudes y requerimientos. tiene una manera de presentar los menú que facilita dar infor...
What do you dislike or think could be improved?
Mejorar la interface para ser mas dinámica y mas personalizada para que el huésped se sienta mejor familiarizado. Gestionar algún portal de acceso con autenticado de usuario (ej. número de habitaci...
Customer support
3.5
Ease of use
4.5
Value for money
n/a
Implementation
n/a
Nov 25, 2020
INTELITY Mobile App Review: Only good things to say.
Ownership from Boutique in Miami Beach (United States)
Recommend
10/10
What do you like most?
So far my experience with the Intelity team has been top-notch. Wry helpful staff, very accommodating and knowledgeable. I enrolled my hotel with Intelity and am waiting for deployment but so far, I coul...
What do you dislike or think could be improved?
Not much at this stage. Maybe I would recommend them to add more hands on photos of the app on their website.
Customer support
5
Ease of use
4.5
Value for money
5
Implementation
5
Nov 25, 2020
INTELITY Mobile App Review: Awesome tools and service!
General Manager from Resort in Park City (United States)
Recommend
10/10
What do you like most?
Love the mobile key and housekeeping and maintenance work orders. One stop shop for our owners and guests and easy to use for staff!
What do you dislike or think could be improved?
Nothing. Love all that is offered. Wouldn't feel anything needs to change. All is good in the Intelity software world.
Customer support
5
Ease of use
5
Value for money
5
Implementation
5
Pricing
Implementation fee
Monthly subscription (/room/month)
Recent News & Content
Recent articles
Resources & reports
INTELITY doesn’t have any free e-books or reports available
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