INTELITY Guest Mobile Apps

4.5 (59 REVIEWS)

HTR Score icon
HT Score  
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

INTELITY Guest Mobile Apps

4.5 (59 REVIEWS)

Ranked 9 (out of 78) in Hotel Guest Apps

Connect with guests before, during, and after their stay with a hotel guest app that looks and feels like your property.

More than 50% of INTELITY’s reviews come from United States of America.

Ratings Summary

4.5
Very Good
Ease of Use
4.6/5
Customer Support
4.6/5
ROI
4.4/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, INTELITY Guest Mobile Apps is the #3 most trending product in the Hotel Guest Apps category (out of 78) and the #200 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

INTELITY has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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75 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About INTELITY Guest Mobile Apps
Founded in 2013 | Headquarters in California (United States) | 65 employees
Our hotel mobile app puts your property and all its amenities in your guests’ hands. Your guests can engage with your hotel from anywhere. Available on iOS, Android, or web browser, our hotel mobile app includes White-label apps for individual properties, Multi-property, brand apps, and Mobile API. Leveraging more than 100 integrations with the top PMS, POS, room controls, and ticketing providers, our platform makes it easy to incorporate guest experience technology directly within your existing technology stack.

Capabilities

Fully Native Mobile Apps

Digital Dining Menus

Increase Incremental Retail Revenue

In-App Guest Messaging

Restaurant, Spa Booking & Reservations

Features

Communication & Messaging

4/5 features

Content Management

4/5 features

Upselling

4/5 features

Request Management

4/5 features

Available Add-ons & Modules

Mobile Key

Mobile Key & Keyless Entry
Provide guests with a contactless, safe, and secure solution to access their rooms and public areas. As part of mobile check-in or as a standalone feature, certified integrations with leading PMS and BLE lock systems make our mobile key a safe, reliable option for keyless entry to access control for guests.

PREMIUM ADD-ON

Full Mobile Check-In & Check-Out

Contactless Check-in
Enable guests to bypass the front desk and head straight to their rooms for a streamlined and contactless mobile check-in and check-out experience.

PREMIUM ADD-ON

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

INTELITY Average INTELITY

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Popularity by Segment

Size

1 | X-Small (1-9 room)

1 | Small (10-24 room)

12 | Medium (25-74 room)

44 | Large (75-199 room)

27 | X-Large (200+ room)

Country

71 | United States of America

5 | Canada

5 | United Kingdom

3 | Saint Lucia

2 | Mexico

2 | Australia

1 | Brazil

1 | Maldives

1 | Jamaica

1 | Spain

1 | Vietnam

1 | Kuwait

1 | South Africa

1 | Greece

1 | French Polynesia

Type

49 | Luxury Hotels

40 | Resorts

32 | Boutiques

12 | Casinos

9 | Branded Hotels

6 | Bed & Breakfast & Inns

5 | City Center Hotels

5 | RV Parks & Campgrounds

4 | Limited Service & Budget Hotels

2 | Extended Stay & Serviced Apartments

1 | Hostels

1 | Vacation Rentals & Villas

Region

78 | North America

7 | Europe

4 | Central America

3 | Oceania

2 | Asia Pacific

1 | Middle East

1 | South America

1 | Africa

Category

62 | In-Room Hotel Tablets

59 | Hotel Guest Apps

39 | Mobile Key & Keyless Entry

31 | Staff Collaboration Tools

23 | Guest Messaging Software

19 | Contactless Check-in

2 | Hospitality TV

Hotelier Rating

Excellent
77
Very Good
10
Average
7
Poor
2
Terrible
2

Property Size

  • X-Small (1)
  • Small (1)
  • Medium (12)
  • Large (44)
  • X-Large (27)

Country

  • United States of America
    United States of America
    (71)
  • Canada
    Canada
    (5)
  • United Kingdom
    United Kingdom
    (5)
  • Saint Lucia
    Saint Lucia
    (3)
  • Mexico
    Mexico
    (2)
  • Australia
    Australia
    (2)
  • Brazil
    Brazil
    (1)
  • Maldives
    Maldives
    (1)
  • Jamaica
    Jamaica
    (1)
  • Spain
    Spain
    (1)
  • Vietnam
    Vietnam
    (1)
  • Kuwait
    Kuwait
    (1)
  • South Africa
    South Africa
    (1)
  • Greece
    Greece
    (1)
  • French Polynesia
    French Polynesia
    (1)

Region

  • North America
    North America
    (78)
  • Europe
    Europe
    (7)
  • Asia Pacific
    Asia Pacific
    (2)
  • Oceania
    Oceania
    (3)
  • Middle East
    Middle East
    (1)
  • South America
    South America
    (1)
  • Central America
    Central America
    (4)
  • Africa
    Africa
    (1)
9

Fantastic Intelity Hotel App to replace your in-room directories and concierge services.

General Manager from 100 to 199 room Boutique in Portland (United States of America)

Verified
5 months ago
Intelity's application is an absolute game-changer! The level of customization is mind-blowing, and it allows us to tailor it to our exact needs and preferences. Don't miss out on the opportunity to elevate your hotel's game!
Country United States of America
General Manager
Large Hotel
8

Good Experience

Reservation Manager from 500+ room Luxury Hotel in Rancho Palos Verdes (United States of America)

Verified
6 months ago
I most appreciate the customization of Revinate. You can adjust the data information to provide exactly what you are seeking. It has improved reputation through use of lead reminders and template emails. It assists to collect guest information for simplified tracking and future campaigns. You can directly adjust areas of the GEMs and the ap...
Country United States of America
Reservation Manager
X-Large Hotel
10

INTELITY - Mobile Key/Guest Messaging

Corporate IT Manager from 100 to 199 room Boutique in New York (United States of America)

Verified
2 years ago
Great company: George in sales was helpful throughout the entire process and even came on-site to ensure everything was working properly. Mobile key works well as well as the messaging.
Country United States of America
Corporate IT Manager
Large Hotel
10

An amazing, kind and supportive company

Owner from 10 to 24 room Boutique in Julian (United States of America)

Verified
2 years ago
Ease of access to amazing hotel features like spa and food. Guest experience feedback.. to avoid bad reviews. Opportunity to increase sales through food and spa.
Country United States of America
Owner
Small Hotel
10

Exceptional Service

Applications Administrator from 500+ room Resort in Ocala (United States of America)

Verified
2 years ago
Working with the Intelity team has been a pleasure. They have been exceptionally responsive to our needs and have adapted quickly to our changes. Great Team and the App itself provides an amazing guest experience.
Country United States of America
Applications Administrator
X-Large Hotel
10

Patience and Attention to Details

Director of Operations from 100 to 199 room Boutique in Toronto (Canada)

Verified
2 years ago
- Vendor has wonderful staff with a never say No attitude. Can always rely on them to solve any questions or concerns you may have - Great attention to detail and patience from staff makes the whole process of working with Intelity enjoyable
Country Canada
Director of Operations
Large Hotel
9

Good Cooperation

Operations Director from 200 to 499 room Casino in New Cumberland (United States of America)

Verified
2 years ago
All fine. Good and organized project management. Consideration of operational needs and corresponding customization. Corporate design guides are considered properly.
Country United States of America
Operations Director
X-Large Hotel
10

Effortlessly

Group Rooms Operations Manager from 500+ room Casino in Southbroom (South Africa)

Verified
2 years ago
User friendly for both guest and staff. The product is easy to use. Guest enjoy being able to check-in online, use their mobile key to gain access to their rooms.
Country South Africa
Group Rooms Operations Manager
X-Large Hotel
8

Enhancing the Guest Experience

IT Manager from 200 to 499 room Luxury Hotel in Honolulu (United States of America)

Verified
2 years ago
Hotel content delivered in an easy to use graphical interface. Eliminates the paper compendium, saves money. Changes to the content done "on the fly". Improves efficiency through real-time notification of guest requests. Integration to many systems. Weekly status meetings.
Country United States of America
IT Manager
X-Large Hotel
5

Intelity understands Hospitality

DOSM from 75-99 room Resort in Black Butte Ranch (United States of America)

Verified
2 years ago
We are still in the production stages, but the Intelity Team has been proactive and responsive to our needs. They have made suggestions and recommendations to provide a better app to help our guest navigate and plan their stay.
Country United States of America
DOSM
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Intelity Guest Mobile Apps excel in enhancing guest experiences at hotels. They provide seamless, personalized services like mobile check-in, room control, dining & spa reservations, and local information, all from the convenience of guests' smartphones, creating a more convenient and enjoyable stay.

Question:

What differentiates this product or service from the competition?

Answer:

Intelity Guest Mobile Apps outshine competitors with their intuitive interface, robust functionality, and deep integration. They offer a comprehensive suite of services that seamlessly adapt to a hotel's unique needs, setting them apart in delivering exceptional guest satisfaction and operational efficiency.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Intelity Guest Mobile Apps are ideal for luxury hotels due to their ability to elevate the guest experience. They offer seamless, personalized services like in-room control, dining reservations, and spa bookings, aligning perfectly with the high-end expectations of luxury travelers. This technology not only enhances guest satisfaction but also helps luxury hotels differentiate themselves in a competitive market, delivering a truly unforgettable stay.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 9 recommend
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Support

Verified Support

INTELITY has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Responsiveness

Excellent

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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