Ratings Snapshot
92%
Recommend
#4
Popularity index
HT SCORE
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #4 out of 75 in Hotel Guest Apps
Ease of Use
4.6/5
ROI
4.4/5
Implementation
4.4/5
Customer Support
4.6/5
Verified Customer Support
INTELITY has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
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INTELITY Guest Mobile Apps Overview
INTELITY Guest Mobile Apps Overview
Optimize your business and offer a premier guest experience via our hotel guest mobile apps. INTELITY offers feature-rich mobile apps tailored to independent properties, multi-property brands, and enterprise brands. Our mobile apps enable guests to access information, make service requests and more, directly on their mobile devices. Guest mobile apps include mobile check-in/check-out capabilities ...
About INTELITY View website
Founded in 2008 | Headquarters in Orlando United States | 88 employeesINTELITY is the global leader in contactless guest experience technology, uniting mobile, in-room, and operational tools into one mobile-first, fully-integrated...
Other Products by INTELITY
1/4
Integrates with
- Guest Messaging Software
- Staff Collaboration Tools
- Mobile Key & Keyless Entry
Need a custom integration?
What customers love about INTELITY Guest Mobile Apps
92% recommend
IT Manager
- Intelity's great support - Providing guest experience through the APP & iPad - Increasing our Product Value
Digital Marketing
Great customer service. Easy to use system for our staff and guests. Our Customer Success Manger Jessie is always on-top of any issues we have regarding INTELITY. We appreciate her support and kindness.
Information Systems Manager
- The ability to view live Guest orders from any integrated Point of Sale System. - Ease of use. - The Graphical User Interface for Guest and Staff is very user friendly. - Quick Return on Investment.
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
Intelity delivers a great looking and reliable piece of hardware in their in-room tablets. They've been able to execute a simple, yet elegant UI/UX to help guests easily navigate between hotel services and quality content - like music, podcasts, radio, and news --to ensure a great in-room experienc...
by Jessica Jerrick (iHeartMedia, Inc) on December 15, 2021
See more answers (5)
Question:
What differentiates this product or service from the competition?
Answer:
Intelity has been a great partner and distribution platform for our content. They have a reliable product, great partner communication, and care deeply about delivering quality content that improves the guest experience.
by Jessica Jerrick (iHeartMedia, Inc) on December 15, 2021
See more answers (5)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Intelity team cares deeply about their products, services, and their partners. They are great communicators, deliver on their commitments, and make the in-room experience feel seamless and intuitive to the hotel guest.
by Jessica Jerrick (iHeartMedia, Inc) on December 15, 2021
See more answers (5)
Recommended by
Show More (1)
Jessica Jerrick
EVP, Digital Distribution & Platform Partnerships @ iHeartMedia, Inc
Stig Lagerstedt
Vice President Hospitality Solutions @ Assa Abloy Global Solutions
Josh Binder
Director of Business Development @ Nuvola
Jessica Jerrick
EVP, Digital Distribution & Platform Partnerships @ iHeartMedia | iHeartRadio
Sarah Duguay
Marketing & Communications Specialist @ WebRezPro Property Management System
Features
Want to go behind the scenes and see how INTELITY Guest Mobile Apps works?
Clients & references
References & testimonials
INTELITY provides solutions that completely change the way guests experience and engage with a property, which is the kind of innovation we’re looking for from Brand Officials.
At YOTEL it is important to us to make the customer journey as seamless as possible...It is for that reason that we will be introducing INTELITY as a brand standard across all YOTEL properties.
Featured partners
Case studies
INTELITY doesn’t have any case studies available
Awards & Certifications
Active Markets
MARKETS SERVED
- Central America
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States of America
- Canada
- Saint Lucia
- Mexico
- United Kingdom
- Brazil
- Maldives
- Jamaica
- Spain
January 05, 2022
INTELITY Guest Mobile Apps Review: INTELITY - Mobile Key/Guest Messaging
Corporate IT Manager from Luxury Hotels in New York (United States of America)
Recommend
10/10
What do you like most?
Great company: George in sales was helpful throughout the entire process and even came on-site to ensure everything was working properly. Mobile key works well as well as the messaging.
What do you dislike or think could be improved?
Implementation time - but this is influenced by other vendors as well not just Intelity so not really a true complaint.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4
December 15, 2021
INTELITY Guest Mobile Apps Review: An amazing, kind and supportive company
Owner from Boutiques in Julian (United States of America)
Recommend
10/10
What do you like most?
Ease of access to amazing hotel features like spa and food. Guest experience feedback.. to avoid bad reviews. Opportunity to increase sales through food and spa.
What do you dislike or think could be improved?
The company is really great - the only thing would be perhaps lower monthly payment tiers for smaller hotels and shorter contracts. - highly recommended, so I don’t really have any other feedback. ...
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
December 13, 2021
INTELITY Guest Mobile Apps Review: Exceptional Service
Applications Administrator from Resorts in Ocala (United States of America)
Recommend
10/10
What do you like most?
Working with the Intelity team has been a pleasure. They have been exceptionally responsive to our needs and have adapted quickly to our changes. Great Team and the App itself provides an amazing guest ex...
What do you dislike or think could be improved?
Would like to have the mobile dining APP have a direct pay with Credit Card feature. Would also like more functionality with User management in GEMS. Deleting Users and Activating them directly from porta...
Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4
December 10, 2021
INTELITY Guest Mobile Apps Review: Patience and Attention to Details
Director of Operations from Boutiques in Toronto (Canada)
Recommend
10/10
What do you like most?
- Vendor has wonderful staff with a never say No attitude. Can always rely on them to solve any questions or concerns you may have - Great attention to detail and patience from staff makes the whole pro...
What do you dislike or think could be improved?
I can't think of any improvement is needed at this time. Any questions or concerns were always answered/resolved at our hotel.
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
December 09, 2021
INTELITY Guest Mobile Apps Review: Good Cooperation
Operations Director from Casinos in New Cumberland (United States of America)
Recommend
9/10
What do you like most?
All fine. Good and organized project management. Consideration of operational needs and corresponding customization. Corporate design guides are considered properly.
What do you dislike or think could be improved?
No significant improvements are needed at this time. I don't recall a situation that concerned me. Our communication is good.
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
December 08, 2021
INTELITY Guest Mobile Apps Review: Enhancing the Guest Experience
IT Manager from Resorts in Honolulu (United States of America)
Recommend
8/10
What do you like most?
Hotel content delivered in an easy to use graphical interface. Eliminates the paper compendium, saves money. Changes to the content done "on the fly". Improves efficiency through real-time notification...
What do you dislike or think could be improved?
Technical support during and post installation. Communication with Intelity Team outside of the weekly status meetings. Google Developer Account difficult to establish.
Customer Support
3
Ease of Use
5
Value for money
4
Implementation
3
Pricing
Implementation fee
Monthly subscription (/room/month)
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