Mobile Keys transforms guests' smartphones into digital room keys, enhancing guest experience, improving security and streamlining room access.
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dormakaba
4.8 (28 REVIEWS)
HT Score
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
dormakaba
Ranked 3 (out of 46) in Hotel Keyless Entry Systems
Access Control, Time & Attendance, Workforce Management, Hospitality Locking Solutions and Physical Access Systems
93% recommended by 39 hotels
More than 50% of dormakaba’s reviews come from United States.
Bell - AI powered product analyst
I analyzed all of dormakaba’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Dormakaba for its streamlined key system and effective customer support, which significantly enhances guest experience and operational efficiency. The product assists with modern solutions like digital Bluetooth keys, reducing guest check-in time and improving security. However, concerns such as lengthy material delivery times and occasional connectivity issues are noted. Its key encoding and self-check-in features directly contribute to increased revenue by enhancing guest satisfaction and safety.
What Types of Hotels dormakaba is Popular For
Size
4 | Small (10-49 room)
10 | Mid-Sized (50-99 room)
24 | Large (100-499 room)
2 | X-Large (500+ room)
Country
33 | United States
6 | Canada
Type
27 | Branded Hotels
21 | Bed & Breakfast & Inns
21 | Airport/Conference Hotels
17 | Limited Service & Budget Hotels
12 | Boutique Hotels
10 | Resorts
9 | Luxury Hotels
8 | Extended Stay & Serviced Apartments
7 | City Center Hotels
4 | Casinos
4 | Hostels
4 | Motels
4 | Vacation Rentals & Villas
Region
39 | North America
Category
28 | Hotel Keyless Entry Systems
22 | Guest Room Management System
Didn’t find what you were looking for?
What is dormakaba?
Founded in 1862 | Headquarters in Lancashire, UK | 8089 employees
Dormakaba is a provider of innovative access solutions for hotels, designed to enhance guest experiences and streamline staff operations. Their offerings include mobile room keys via Apple Wallet, which simplify guest access and reduce check-in times, and the Ambiance Cloud, a platform for centralized access management that minimizes the need for physical infrastructure. They also offer the Quantum Pixel+ locks, which use modern design and NFC technology to turn smartphones into room keys, focusing on improving security, convenience, and efficiency in hotel operations.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of dormakaba products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
dormakaba Reviews Analyzed: 25
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
dormakaba Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by dormakaba
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Dormakaba's Provided Description:
"With an emphasis on innovation and sustainability, the dormakaba portfolio includes architectural hardware, interior glass fittings and entrance door systems, physical access systems, workforce management, lodging access controls and electronic locks. New technologies available incorporate fully networked, remote and mobile access solutions."
FAQs
dormakaba Alternatives
Not sure if dormakaba is right for your hotel? Here are similar Hotel Keyless Entry Systems vendors that could be a good fit for your hotel:
Capabilities
Robust & configurable access management
Robust & configurable access management
Access Management Systems - Our hotel locks are supported by dormakaba’s robust access management software solutions
Mobile key
Mobile key
Make mobile access a reality simply and securely with dormakaba Mobile Access Solutions
Integrated electronic hotel locks
Integrated electronic hotel locks
Through the Ilco and Saflok products, dormakaba offers a complete range of state-of-the art electronic hotel locks
Manage highly trafficked perimeter access
Manage highly trafficked perimeter access
dormakaba offers a full range of systems designed for securing high-traffic access areas anywhere around the property
In room safes
In room safes
Combine impeccable construction, unparalleled security, and extremely user friendly operation
Keycards & RFID bands
Keycards & RFID bands
dormakaba uses state-of-the-art processes to manufacture and test keycards on specialty equipment. Our options include contactless RFID keycard and tags with sophisticated information storage applications.
Features
Door Hardware
4/5 features
Access Management
4/5 features
Guest App
4/5 features
Compatibility
4/5 features
Available Add-ons & Modules
BlueSky Access
Hotel Keyless Entry Systems
BlueSky Access is available for operators with limited resources to develop an app or those who simply want to evaluate our mobile access solution. BlueSky Access app is available to download on both iOS and Android smart devices and can be deployed across any property to create a simplified guest experience, while also streamlining hotel operations.
Ambiance Access Management Software
Property Management Systems
Ambiance is dormakaba’s next-generation software solution meeting your property’s complete access control needs. Web-based and managed through configurable user permissions and secured system access.
Q1 '26 Hotel Keyless Entry Systems Survey Insights
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dormakaba Reviews Summary
Ease of Use
4.4/5
Customer Support
4.3/5
ROI
4.2/5
Implementation
4.0/5
Recommended by
Achievements
This vendor's trending score is rising, dormakaba is the #15 most trending product in the Hotel Keyless Entry Systems category (out of 46) and the #665 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moredormakaba’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
dormakaba Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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No matching results
Compare dormakaba to Top Alternatives
Streamline Operations, Secure Access. Transforming Hotels, Hostels & Airbnbs.
Wieldy provides smart locks with automated access codes or webkeys for hotels and guesthouses
Want to find out if dormakaba is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
Excellence in Security and Innovation
Assistant General Manager from 100 to 199 room Bed & Breakfast & Inn in Naples (United States)
Verified
17 months ago
DormaKaba’s customer service is exceptional, providing prompt, knowledgeable, and solution-focused support that ensures every interaction is seamless and efficient. Their team consistently goes above and beyond to address needs with professionalism and care, making them a trusted partner in access solutions.
United States
United States
Assistant General Manager
Large Hotel
10
I was placed on hold for over 35 min
Director of Engineering from 500+ room Branded Hotel in Santa Clara (United States)
Verified
17 months ago
Customer service. Once I'm able to talk to someone they are very polite and helpful. Very knowledgable of the product.
I became frustrated and hung up. I remember what a positive experiences I had with Ammar Kaddoura. So, I called him asking for his help. He was more than willing to help me. He turned what had been a very frustrating situa...
United States
United States
Director of Engineering
X-Large Hotel
10
Amazing Support
General Manager from 100 to 199 room Bed & Breakfast & Inn in Olympia (United States)
Verified
17 months ago
I appreciate that the customer service is always quick, they're able to help pin-point any issues and are always kind over the phone.
United States
United States
General Manager
Large Hotel
7
Since we switched over to Dormakaba and Ambience we have had a much more pleasant experience with making guest room keys at the front desk.
Guest Service Agent from 200 to 499 room Bed & Breakfast & Inn in Ottawa (Canada)
Verified
17 months ago
- Each GSA having individual ambience log ins.
- Quick and easy fail.
- Safe key production.
- Easy producers for lock outs.
- Quick key encoding.
- Great technical support services.
Canada
Canada
Guest Service Agent
Large Hotel
9
Digital Key and Hotel Security Technology
Chief Engineer from 200 to 499 room Bed & Breakfast & Inn in Las Vegas (United States)
Verified
18 months ago
The digital key that sent to the guest's smartphone via Bluetooth, and the guest can then use the phone to unlock the door by holding it near the lock.
United States
United States
Chief Engineer
Large Hotel
10
KABAILCO 790K
General Manager from 50-74 room in Manteca (United States)
Verified
18 months ago
*Less maintenance.*Easy to install.*Service plan. *Excellent lock.*Helpful support staff.*Helpful on-line support. I am proud to used this locks on my property.
United States
United States
General Manager
Mid-Sized Hotel
10
M-unit Rookie Question
Director of Operations from 25-49 room Bed & Breakfast & Inn in Santa Rosa Beach (United States)
Verified
18 months ago
Staff was very helpful assisting me with what turned out to be a simple solution. Hold time was not too long.
United States
United States
Director of Operations
Small Hotel
10
Set up new key marker
Engineer supervisor from 50-74 room Bed & Breakfast & Inn in Brooklyn (United States)
Verified
18 months ago
I like most is that he show and explain everything as he goes along, also show me what to do.
United States
United States
Engineer supervisor
Mid-Sized Hotel
9
Good Customer Service
General Manager from 75-99 room Branded Hotel in Bangor (United States)
Verified
18 months ago
Helpful customer service, genuine support and you can tell the techs are not just reading from a script and actually listening to your concerns.
United States
United States
General Manager
Mid-Sized Hotel
10
E-coder upgrade
Assistant GM from 75-99 room Bed & Breakfast & Inn in Tampa (United States)
Verified
18 months ago
We are installing a self check-in kiosk and needed to update our front desk key encoders to the next-gen with the security features needed for our set-up.
United States
United States
Assistant GM
Mid-Sized Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Dormakaba’s locks and entrance systems work seamlessly with all major PMS vendors, making them an easy to implement – as well as an aesthetically beautiful – solution to making buildings and hotels smarter and more secure. The seamless integration with the Intelity platform, including the mobile check-in and mobile key aspects, make Dormakaba a top choice provider.
Showing all answers to: "What does this product or service do well?"
Dormakaba’s locks and entrance systems work seamlessly with all major PMS vendors, making them an easy to implement – as well as an aesthetically beautiful – solution to making buildings and hotels smarter and more secure. The seamless integration with the Intelity platform, including the mobile check-in and mobile key aspects, make Dormakaba a top choice provider.
Question:
What differentiates this product or service from the competition?
Answer:
Their innovation in creating modern, secure solutions for all types of buildings and hotels makes Dormakaba a leader in the industry. They have a global presence and an extensive product portfolio that integrates seamlessly with a property’s tech stack, including Intelity’s platform with mobile check-in, mobile key and ID verification.
Showing all answers to: "What differentiates this product or service from the competition?"
Their innovation in creating modern, secure solutions for all types of buildings and hotels makes Dormakaba a leader in the industry. They have a global presence and an extensive product portfolio that integrates seamlessly with a property’s tech stack, including Intelity’s platform with mobile check-in, mobile key and ID verification.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
They are committed to creating a better guest experience and provide contemporary, easy-to-implement access solutions that integrate with all major tech vendors. We enjoy working with the Dormkaba team to deploy secure mobile access solutions for hotels across the globe!
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
They are committed to creating a better guest experience and provide contemporary, easy-to-implement access solutions that integrate with all major tech vendors. We enjoy working with the Dormkaba team to deploy secure mobile access solutions for hotels across the globe!
Recommended by
Amanda Tower
PR & Marketing
@
INTELITY
Amanda Tower
PR & Marketing
@
INTELITY
Are you a consultant or vendor that recommends dormakaba?
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More About dormakaba
Dormakaba is a global company that specializes in access control and security solutions. It was formed through the merger of Kaba and Dorma, two prominent companies in the field of door hardware and entrance systems. With its headquarters in Switzerland, Dormakaba operates worldwide, including in the Americas.
The company offers a wide range of products, including door closers, safe locks, exit devices, access systems, cores, keyscan, and electronic access control solutions. Dormakaba's portfolio also includes brands like E-Plex, Simplex, Ilco, and Saflok, known for their innovative and reliable security systems.
Dormakaba's products cater to various industries, including healthcare, lodging systems, interior glass systems, and security systems. They provide solutions for access management, utilizing technologies such as electronic locks, mobile access solutions, and mechanical push-button locks.
In addition to traditional door hardware, Dormakaba specializes in revolving doors, swing door operators, turnstiles, and electric strikes, ensuring secure access and functionality. The company is committed to sustainability, focusing on environmentally friendly practices and solutions.
With its presence in Zurich and Rümlang, Dormakaba is recognized as a leading provider of access control and security solutions, offering a comprehensive range of products and services for customers around the world.
dormakaba Integrations
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Support
Unverified
dormakaba has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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Ease of Use
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