Cendyn Proposals

4.6 (11 REVIEWS)

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Carmen, Tiago, Miguel + 16 more experts recommend Cendyn

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Manage and win more group and event business with vibrant, custom RFP responses that are ready in minutes

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Ratings Summary

4.6
Excellent
Ease of Use
4.4/5
Customer Support
4.8/5
ROI
4.4/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Cendyn Proposals is the #5 most trending product in the RFPs & Proposal Management Software category (out of 19) and the #203 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Cendyn Proposals
Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Cendyn Proposals streamlines RFP responses, enabling sales managers to create personalized, media-rich proposals in minutes. Stand out with web-based microsites tailored to your brand and each RFP, accelerating group sales. Build quickly on the fly by using pre-defined descriptive content blocks and commonly used files, videos, and floor plans to generate stylish proposals quickly and easily.

View website

Capabilities

Build quickly on the fly

Personalize your proposal

Multiple integrations to Sales & Catering systems

Real-time notifications

Features

Proposals, Contracts & Signatures

4/5 features

Online Bookings

4/5 features

Payments & Invoicing

4/5 features

Content Management

4/5 features

CRM & Messaging

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Cendyn Average Cendyn

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2

Success Stories

30

References

46

Featured Customers

Popularity by Segment

Size

3 | X-Small (1-9 room)

5 | Small (10-24 room)

30 | Medium (25-74 room)

67 | Large (75-199 room)

137 | X-Large (200+ room)

Country

202 | United States of America

14 | France

10 | Canada

9 | Spain

7 | United Kingdom

5 | Ireland

4 | Italy

4 | South Africa

4 | Australia

3 | United Arab Emirates

3 | Bahrain

3 | Mexico

2 | Saudi Arabia

2 | Denmark

2 | Greece

2 | Bermuda

2 | India

2 | Germany

2 | Mauritius

2 | New Zealand

1 | Grenada

1 | Saint Lucia

1 | Dominica

1 | Singapore

1 | Bulgaria

1 | Sweden

1 | Barbados

1 | Malaysia

1 | Cyprus

1 | Kenya

1 | Norway

1 | Belgium

1 | Japan

1 | Ghana

1 | Korea, South

1 | Dominican Republic

1 | Qatar

1 | Colombia

1 | Switzerland

1 | Myanmar

Type

97 | Boutiques

83 | Resorts

69 | Luxury Hotels

46 | City Center Hotels

41 | Branded Hotels

31 | Casinos

19 | Bed & Breakfast & Inns

18 | Airport/Conference Hotels

11 | Extended Stay & Serviced Apartments

11 | Limited Service & Budget Hotels

11 | Vacation Rentals & Villas

8 | Hostels

7 | RV Parks & Campgrounds

6 | Motels

Region

215 | North America

51 | Europe

10 | Asia Pacific

8 | Africa

7 | Central America

6 | Oceania

6 | Middle East

1 | South America

Category

166 | Hotel Reservations Systems

143 | Booking Engine

52 | Digital Marketing Agencies

35 | Revenue Management Systems

18 | Business Intelligence

18 | Hotel Metasearch Management Software

11 | RFPs & Proposal Management Software

9 | Hotel CRM & Email Marketing

5 | Website Design

4 | Event Management Software

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Hotelier Rating

Excellent
218
Very Good
51
Average
28
Poor
10
Terrible
4

Property Size

  • X-Small (3)
  • Small (5)
  • Medium (30)
  • Large (67)
  • X-Large (137)

Country

  • United States of America
    United States of America
    (202)
  • France
    France
    (14)
  • Canada
    Canada
    (10)
  • Spain
    Spain
    (9)
  • United Kingdom
    United Kingdom
    (7)
  • Ireland
    Ireland
    (5)
  • Italy
    Italy
    (4)
  • South Africa
    South Africa
    (4)
  • Australia
    Australia
    (4)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • Bahrain
    Bahrain
    (3)
  • Mexico
    Mexico
    (3)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Denmark
    Denmark
    (2)
  • Greece
    Greece
    (2)
  • Bermuda
    Bermuda
    (2)
  • India
    India
    (2)
  • Germany
    Germany
    (2)
  • Mauritius
    Mauritius
    (2)
  • New Zealand
    New Zealand
    (2)
  • Grenada
    Grenada
    (1)
  • Saint Lucia
    Saint Lucia
    (1)
  • Dominica
    Dominica
    (1)
  • Singapore
    Singapore
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Sweden
    Sweden
    (1)
  • Barbados
    Barbados
    (1)
  • Malaysia
    Malaysia
    (1)
  • Cyprus
    Cyprus
    (1)
  • Kenya
    Kenya
    (1)
  • Norway
    Norway
    (1)
  • Belgium
    Belgium
    (1)
  • Japan
    Japan
    (1)
  • Ghana
    Ghana
    (1)
  • Korea, South
    Korea, South
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Qatar
    Qatar
    (1)
  • Colombia
    Colombia
    (1)
  • Switzerland
    Switzerland
    (1)
  • Myanmar
    Myanmar
    (1)

Region

  • North America
    North America
    (215)
  • Europe
    Europe
    (51)
  • Asia Pacific
    Asia Pacific
    (10)
  • Oceania
    Oceania
    (6)
  • Middle East
    Middle East
    (6)
  • South America
    South America
    (1)
  • Central America
    Central America
    (7)
  • Africa
    Africa
    (8)
8

Outstanding customer support

Reservations Manager from 200 to 499 room Boutique in København (Denmark)

Verified
8 months ago
- Customer support - very personalised and close relationship with our account manager. She also helped us through a difficult training period through Covid-19 where new employees had to stand in to handle the system. - Once one is used to using RVNG - it has nice features and easy to navigate in. The sales reports are very useful.
Country Denmark
Reservations Manager
X-Large Hotel
9

Quick service

dos from 75-99 room Limited Service & Budget Hotel in Cary (United States of America)

Verified
13 months ago
It was great on one email Anurag took initiative to help and before 24 hours my problem was solved. Thank you.
Country United States of America
dos
Large Hotel
8

Work with e-proposals

Specialist (G&M and Res) Portfolio Revenue Manager from 200 to 499 room Branded Hotel in (United Kingdom)

Verified
18 months ago
Great communication and support by team. Sappy has been hugely helpful and am sure will continue to be supportive as the hotels begin to re-build their proposal templates.
Country United Kingdom
Specialist (G&M and Res) Portfolio Revenue Manager
X-Large Hotel
7

Proposal Features

Assistant Director of Sales from 500+ room Branded Hotel in Kuala Lumpur (Malaysia)

Verified
18 months ago
- save time, easy to use by selecting relevant attachments for each proposal - estimate room & event cost breakdown helps client to understand total costing for entire event
Country Malaysia
Assistant Director of Sales
X-Large Hotel
10

Excellent service

PA to Area General Manager from 100 to 199 room Branded Hotel in Sofia (Bulgaria)

Verified
2 years ago
What I liked the most was the proactive approach and the readiness to help . Each of our talks was on time and was productive.
Country Bulgaria
PA to Area General Manager
Large Hotel
10

EProposal is fantastic!

Executive Meeting Sales Manager from 500+ room Casino in Atlantic City (United States of America)

Verified
2 years ago
EProposal offers such a great presentation for clients! It is catered to the events and offers a great visual including photos, videos and links to tons of info without crowding an email or overwhelming clients. Support is always very responsive and helpful!
Country United States of America
Executive Meeting Sales Manager
X-Large Hotel
10

E-proposals

Sales Manager from 200 to 499 room Resort in Osoyoos (Canada)

Verified
2 years ago
Efficient, time saver and ease of use for clients.Notifications for when client has reviewed the proposal is very helpful. Self send option is convenient.
Country Canada
Sales Manager
X-Large Hotel
10

Special Assistance

Head of sales from 500+ room Branded Hotel in Roma (Italy)

Verified
2 years ago
I got a special skilled and super account I can consider as supervisor off all my activities whose name is Elena Vigna. Top!
Country Italy
Head of sales
X-Large Hotel
10

Great Service

Onboarding Analyst from 500+ room Branded Hotel in Addison (United States of America)

Verified
3 years ago
In my experience everything has been taken care of quickly and efficiently via emails and phone calls. The people I communicate with via email and phone call are always courteous and super helpful. The customer service is great
Country United States of America
Onboarding Analyst
X-Large Hotel
Nicki from Cendyn replied
Thank you so much for your very kind review! It's great to hear you've had such a great customer experience with Cendyn. We also appreciate your constructive feedback, we have shared that internally for review. Thanks again!
10

GroupREV is actually used by the sales team! Ask for help customizing to your property, especially if you are a resort with multiple properties. We had great success with our client advocate on making sure it was set up the right way first!

Revenue Manager from Resort in Big Sky (United States of America)

Verified
6 years ago
I like the look and ease of the website. It's provides quote quickly. It's rapidly been adopted by the sales team, who is embracing the new change. There are some sales managers who are 10+ years into their position, and they are confident with the output.
Country United States of America
Revenue Manager
  • 1
  • 2

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

We have been partnering with Cendyn for many years, their CRS powers many of our customers and plugs seamlessly into our hotel commerce platform that specialises in distribution. With the recent merge, Cendyn offers an even deeper portfolio including a top-notch CRM which means their customers are cared for in all aspects of distribution and marketing.

Question:

What differentiates this product or service from the competition?

Answer:

As Cendyn and their best in class CRM have merged with Pegasus and Travel Tripper, their customer base gets market leading technology across the board, from CRM to CRS to BE. This fits perfectly with SiteMinder's world largest hotel commerce platform and offers Cendyn's hotel customers the opportunity to get best in breed solution across the board.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Its all great products but some of them require expertise and in depth training so I would advise my customers to really familiarise themselves with the product capabilities so they can get the most out of the product suite.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 16 recommend
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Support

Unverified

Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
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2024

Learn more about the GCSC Certification

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Response Time

Less than a day

Recommended

89%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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