Cendyn Proposals

4.6 (11 REVIEWS)

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Kilian, Holly, Nikolay + 17 more experts recommend Cendyn

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Manage and win more group and event business with vibrant, custom RFP responses that are ready in minutes

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What is Cendyn?

Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Cendyn Proposals is a comprehensive request for proposal (RFP) management and sales enablement platform for the hospitality industry. The software streamlines the RFP response process by enabling sales managers to create personalized, media-rich proposals in minutes. Users can stand out with web-based microsites tailored to their brand and each RFP, thus accelerating group sales. The tool allows for quick builds using pre-defined descriptive content blocks and commonly used files, videos, and floor plans, enabling the creation of stylish, impactful proposals with ease.

View website

Capabilities

Build quickly on the fly

Personalize your proposal

Real-time notifications

Multiple integrations to Sales & Catering systems

Features

Proposals, Contracts & Signatures

4/5 features

Online Bookings

4/5 features

Payments & Invoicing

4/5 features

Content Management

4/5 features

CRM & Messaging

4/5 features

Cendyn Reviews Summary

4.6
Excellent
Ease of Use
4.4/5
Customer Support
4.8/5
ROI
4.4/5
Implementation
4.4/5

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Achievements

Trending Product

This vendor's trending score is rising, Cendyn Proposals is the #3 most trending product in the RFPs & Proposal Management Software category (out of 20) and the #93 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

Cendyn Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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2

Success Stories

30

References

41

Featured Customers

Popularity by Segment

Size

32 | X-Small (1-9 room)

9 | Small (10-24 room)

61 | Medium (25-74 room)

100 | Large (75-199 room)

115 | X-Large (200+ room)

Country

199 | United States of America

21 | France

11 | Spain

9 | Canada

8 | United Kingdom

6 | Italy

5 | South Africa

4 | Mexico

4 | Ireland

4 | India

4 | Australia

3 | United Arab Emirates

3 | Bahrain

2 | Saudi Arabia

2 | Denmark

2 | Switzerland

2 | New Zealand

1 | Bulgaria

1 | Malaysia

1 | Greece

1 | Singapore

1 | Sweden

1 | Cyprus

1 | Bermuda

1 | Kenya

1 | Morocco

1 | Norway

1 | Belgium

1 | Japan

1 | Ghana

1 | Korea, South

1 | Qatar

1 | Dominican Republic

1 | Germany

1 | Colombia

1 | Myanmar

Type

155 | Boutiques

146 | Resorts

125 | Luxury Hotels

109 | City Center Hotels

92 | Branded Hotels

87 | Bed & Breakfast & Inns

65 | Airport/Conference Hotels

65 | Limited Service & Budget Hotels

41 | Casinos

20 | Extended Stay & Serviced Apartments

14 | Vacation Rentals & Villas

12 | Hostels

9 | RV Parks & Campgrounds

8 | Motels

Region

212 | North America

61 | Europe

12 | Asia Pacific

8 | Africa

6 | Oceania

6 | Middle East

2 | Central America

1 | South America

Category

166 | Hotel Reservations Systems

144 | Booking Engine

54 | Digital Marketing Agencies

35 | Revenue Management Systems

27 | Hotel Metasearch Management Software

23 | Hotel Rate Parity

18 | Business Intelligence

16 | Hotel CRM & Email Marketing

11 | RFPs & Proposal Management Software

7 | Website Design

4 | Event Management Software

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Cendyn Reviews

Hotelier Rating

Excellent
228
Very Good
59
Average
29
Poor
10
Terrible
4

Property Size

  • X-Small (32)
  • Small (9)
  • Medium (61)
  • Large (100)
  • X-Large (115)

Country

  • United States of America
    United States of America
    (199)
  • France
    France
    (21)
  • Spain
    Spain
    (11)
  • Canada
    Canada
    (9)
  • United Kingdom
    United Kingdom
    (8)
  • Italy
    Italy
    (6)
  • South Africa
    South Africa
    (5)
  • Mexico
    Mexico
    (4)
  • Ireland
    Ireland
    (4)
  • India
    India
    (4)
  • Australia
    Australia
    (4)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • Bahrain
    Bahrain
    (3)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Denmark
    Denmark
    (2)
  • Switzerland
    Switzerland
    (2)
  • New Zealand
    New Zealand
    (2)
  • Bulgaria
    Bulgaria
    (1)
  • Malaysia
    Malaysia
    (1)
  • Greece
    Greece
    (1)
  • Singapore
    Singapore
    (1)
  • Sweden
    Sweden
    (1)
  • Cyprus
    Cyprus
    (1)
  • Bermuda
    Bermuda
    (1)
  • Kenya
    Kenya
    (1)
  • Morocco
    Morocco
    (1)
  • Norway
    Norway
    (1)
  • Belgium
    Belgium
    (1)
  • Japan
    Japan
    (1)
  • Ghana
    Ghana
    (1)
  • Korea, South
    Korea, South
    (1)
  • Qatar
    Qatar
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Germany
    Germany
    (1)
  • Colombia
    Colombia
    (1)
  • Myanmar
    Myanmar
    (1)

Region

  • North America
    North America
    (212)
  • Europe
    Europe
    (61)
  • Asia Pacific
    Asia Pacific
    (12)
  • Oceania
    Oceania
    (6)
  • Middle East
    Middle East
    (6)
  • South America
    South America
    (1)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (8)
8

Outstanding customer support

Reservations Manager from 200 to 499 room Boutique in Copenhagen (Denmark)

Verified
13 months ago
- Customer support - very personalised and close relationship with our account manager. She also helped us through a difficult training period through Covid-19 where new employees had to stand in to handle the system. - Once one is used to using RVNG - it has nice features and easy to navigate in. The sales reports are very useful.
Country Denmark
Reservations Manager
X-Large Hotel
9

Quick service

dos from 75-99 room Limited Service & Budget Hotel in Cary (United States of America)

Verified
18 months ago
It was great on one email Anurag took initiative to help and before 24 hours my problem was solved. Thank you.
Country United States of America
dos
Large Hotel
8

Work with e-proposals

Specialist (G&M and Res) Portfolio Revenue Manager from 200 to 499 room Branded Hotel in Glasgow (United Kingdom)

Verified
2 years ago
Great communication and support by team. Sappy has been hugely helpful and am sure will continue to be supportive as the hotels begin to re-build their proposal templates.
Country United Kingdom
Specialist (G&M and Res) Portfolio Revenue Manager
X-Large Hotel
7

Proposal Features

Assistant Director of Sales from 500+ room Branded Hotel in Kuala Lumpur (Malaysia)

Verified
2 years ago
- save time, easy to use by selecting relevant attachments for each proposal - estimate room & event cost breakdown helps client to understand total costing for entire event
Country Malaysia
Assistant Director of Sales
X-Large Hotel
10

Excellent service

PA to Area General Manager from 100 to 199 room Bed & Breakfast & Inn in Sofia (Bulgaria)

Verified
2 years ago
What I liked the most was the proactive approach and the readiness to help . Each of our talks was on time and was productive.
Country Bulgaria
PA to Area General Manager
Large Hotel
10

EProposal is fantastic!

Executive Meeting Sales Manager from 1 to 4 room Casino in Atlantic City (United States of America)

Verified
2 years ago
EProposal offers such a great presentation for clients! It is catered to the events and offers a great visual including photos, videos and links to tons of info without crowding an email or overwhelming clients. Support is always very responsive and helpful!
Country United States of America
Executive Meeting Sales Manager
X-Small Hotel
10

E-proposals

Sales Manager from 200 to 499 room Bed & Breakfast & Inn in Osoyoos (Canada)

Verified
2 years ago
Efficient, time saver and ease of use for clients.Notifications for when client has reviewed the proposal is very helpful. Self send option is convenient.
Country Canada
Sales Manager
X-Large Hotel
10

Special Assistance

Head of sales from 25-49 room Bed & Breakfast & Inn in Rome (Italy)

Verified
2 years ago
I got a special skilled and super account I can consider as supervisor off all my activities whose name is Elena Vigna. Top!
Country Italy
Head of sales
Medium Hotel
10

Great Service

Onboarding Analyst from 500+ room Branded Hotel in Addison (United States of America)

Verified
4 years ago
In my experience everything has been taken care of quickly and efficiently via emails and phone calls. The people I communicate with via email and phone call are always courteous and super helpful. The customer service is great
Country United States of America
Onboarding Analyst
X-Large Hotel
Nicki from Cendyn replied
Thank you so much for your very kind review! It's great to hear you've had such a great customer experience with Cendyn. We also appreciate your constructive feedback, we have shared that internally for review. Thanks again!
10

GroupREV is actually used by the sales team! Ask for help customizing to your property, especially if you are a resort with multiple properties. We had great success with our client advocate on making sure it was set up the right way first!

Revenue Manager from 100 to 199 room Luxury Hotel in Big Sky (United States of America)

Verified
6 years ago
I like the look and ease of the website. It's provides quote quickly. It's rapidly been adopted by the sales team, who is embracing the new change. There are some sales managers who are 10+ years into their position, and they are confident with the output.
Country United States of America
Revenue Manager
Large Hotel
  • 1
  • 2

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

We have been successfully working with Cendyn and their tool for meta-bidding ads for some time now. The platform allows us to efficiently and effectively place ads on platforms like Google, Tripadvisor, and Trivago. The tool’s user-friendliness is particularly noteworthy, offering intuitive handling and clear data insights. Our collaboration with the Cendyn team has been a pleasure – our contacts are highly competent, responsive, and always provide valuable support. Using the tool has significantly improved the performance of our campaigns, enabling us to deliver even greater value to our clients. Cendyn is a strong partner in the field of meta-bidding, and we can highly recommend them without hesitation.

Question:

What differentiates this product or service from the competition?

Answer:

What truly sets Cendyn apart from the competition (next to the topics mentioned above) is their transparent and predictable pricing model. This gives us and our clients a clear overview of costs, enabling better budget planning and increased trust in the collaboration.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you're considering using Cendyn's meta-bidding tool, my advice would be to invest time upfront in understanding the full capabilities of the platform and aligning it with your hotel's revenue strategy. The tool is highly effective, but its real value comes from setting clear goals and continuously optimizing campaigns based on performance insights.

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Cendyn Integrations

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Support

Unverified

Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2025

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Response Time

Less than a day

Recommended

89%

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