Guest Experience
Published by Cendyn
Build a Smart Marketing Strategy for 2022 and Beyond
Ratings Snapshot
93%
Recommend
#3
Popularity index
HT SCORE
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #3 out of 15 in RFPs & Proposal Management Software
Ease of Use
4.4/5
ROI
4.4/5
Implementation
4.4/5
Customer Support
4.9/5
Verified Customer Support
Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Most popular for
eProposal (Cendyn) Overview
eProposal (Cendyn) Overview
Create contactless, personalized, on-brand, and media-rich proposals that allow you to monitor review status and close group business faster with eProposal. Seize first-responder advantage and dramatically increase group and event bookings by responding to RFPs in minutes.
About Cendyn View website
Founded in 1996 | Headquarters in Boca Raton United States | 570 employeesCendyn is a catalyst for digital transformation in the hospitality industry. We help hotels around the globe drive profitability and guest loyalty through an in...
Other Products by Cendyn
1/6
Integrates with
- Event Management Software
- Revenue Management Systems
- Reputation Management
Need a custom integration?
What customers love about eProposal (Cendyn)
93% recommend
Onboarding Analyst
In my experience everything has been taken care of quickly and efficiently via emails and phone calls. The people I communicate with via email and phone call are always courteous and super helpful. The customer service...
Head of sales in
I got a special skilled and super account I can consider as supervisor off all my activities whose name is Elena Vigna. Top!
Sales Manager
Efficient, time saver and ease of use for clients.Notifications for when client has reviewed the proposal is very helpful. Self send option is convenient.
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
Cendyn is a worldwide reference in the Hospitality Marketing, e-Marketing, CRM and other key areas for the Hospitality Industry. Oracle Hospitality has a long standing relationship with Cendyn in building integration to these suite of products.
by Fabricio Titiro (Oracle Hospitality) on July 19, 2021
See more answers (4)
Question:
What differentiates this product or service from the competition?
Answer:
Cendyn is a large corporation with a solid experience and global footprint, this provides customers with the reassurance that they technology investments are in good hands. Cendyn responds fast and has been working with Oracle Hospitality in multiple innovative initiatives.
by Fabricio Titiro (Oracle Hospitality) on July 19, 2021
See more answers (4)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Cendyn should be on your short list of potential candidates if your hotel is looking for a proven and innovative solution for your hotel. We have a long standing relationships with Cendyn and we keep evolving in our partnerships to bring more innovative solution to the market together.
by Fabricio Titiro (Oracle Hospitality) on July 19, 2021
See more answers (4)
Recommended by
Fabricio Titiro
Director of Hospitality Partnerships @ Oracle Hospitality
Fabricio Titiro
Principal - Partnerships @ Oracle Hospitality
Liz Brucker
Manager, Oracle Hospitality Product Management @ Oracle Hospitality
Holly Zoba
Principal @ Scout Simply
Holly Zoba
Principal @ Scout Simply
Clients & references
References & testimonials
The training Cendyn provided was extremely helpful. Our trainer Cassandra did an outstanding job. She took the time to thoroughly answer questions and was very detailed throughout the entire experien...
I love eProposal. I recommend it to hoteliers and event planners responding to RFPs. It’s much easier to get our proposals to the top of the line. When responding to RFPs, speed is everything and eP...
Featured partners
Case studies
Cendyn doesn’t have any case studies available
Awards & Certifications
Active Markets
MARKETS SERVED
- Central America
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States of America
- Italy
- Canada
- Denmark
- Bulgaria
- Malaysia
- United Kingdom
December 19, 2022
eProposal (Cendyn) Review: Proposal Features
Assistant Director of Sales from Branded Hotels in Kuala Lumpur (Malaysia)
Recommend
7/10
What do you like most?
- save time, easy to use by selecting relevant attachments for each proposal - estimate room & event cost breakdown helps client to understand total costing for entire event
What do you dislike or think could be improved?
On event page (page 4) when we are creating proposal, the function of adding new date, copy events to another date (could be one week ahead, not the following date), it doesn't really works most of the ti...
Customer Support
4
Ease of Use
4
Value for money
3
Implementation
4
December 19, 2022
eProposal (Cendyn) Review: Work with e-proposals
Specialist (G&M and Res) Portfolio Revenue Manager from Luxury Hotels in (United Kingdom)
Recommend
8/10
What do you like most?
Great communication and support by team. Sappy has been hugely helpful and am sure will continue to be supportive as the hotels begin to re-build their proposal templates.
What do you dislike or think could be improved?
Automated emails could be reduced although helpful maybe spread them out as sometimes not enough time to review info received
Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4
November 21, 2022
eProposal (Cendyn) Review: Outstanding customer support
Reservations Manager from Boutiques in København (Denmark)
Recommend
8/10
What do you like most?
- Customer support - very personalised and close relationship with our account manager. She also helped us through a difficult training period through Covid-19 where new employees had to stand in to handl...
What do you dislike or think could be improved?
- We have had some issues with rate loading - RVNG is complicated until an employee has gotten used to it, which can take a long time. - It would be nice with an alert on loaded rates a month prior to the...
Customer Support
5
Ease of Use
2
Value for money
4
Implementation
4
October 11, 2022
eProposal (Cendyn) Review: Excellent service
PA to Area General Manager from Hostels in Sofia (Bulgaria)
Recommend
10/10
What do you like most?
What I liked the most was the proactive approach and the readiness to help . Each of our talks was on time and was productive.
What do you dislike or think could be improved?
The service was great. It should keep this level. Mr. Anurag Badola fixed our e-proposal very fast, asked if he could help with something more and was very polite during our calls and emails.
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
September 06, 2022
eProposal (Cendyn) Review: EProposal is fantastic!
Executive Meeting Sales Manager from Casinos in Atlantic City (United States of America)
Recommend
10/10
What do you like most?
EProposal offers such a great presentation for clients! It is catered to the events and offers a great visual including photos, videos and links to tons of info without crowding an email or overwhelming c...
What do you dislike or think could be improved?
Maybe links in the agenda to the correlating meeting rooms! All in all, a great product. No other suggestions. Thanks!
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
August 19, 2022
eProposal (Cendyn) Review: E-proposals
Sales Manager from Resorts in Osoyoos (Canada)
Recommend
10/10
What do you like most?
Efficient, time saver and ease of use for clients.Notifications for when client has reviewed the proposal is very helpful. Self send option is convenient.
What do you dislike or think could be improved?
Catering menus page/tab Clients sometimes have a hard time finding or knowing to open the tab.Room types to defaul to description of room type.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
n/a
Pricing
Cendyn hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
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Area Director of Sales & Marketing in Durham (United States)
In my 40 years of Sales and Marketing experience in upscale independent properties including past leadership positions at the corporate level overseeing multiple property portfolios I can truly say that Cendyn is top not...