2023 Hotel Tech People's Choice Winners Announced

By Jordan Hollander

Last updated January 10, 2023

3 min read


image description

Each year along with individual awards for the top-rated hotel software in each category, Hotel Tech Report recognizes the Top 10 most customer-centric global companies in the annual People's Choice Awards. The People's Choice Awards serve to honor and recognize companies who have balanced strong growth with a relentless focus on customer-centricity.

The HotelTechAwards platform (by Hotel Tech Report) leverages real customer data to determine best of breed products and companies that help hoteliers grow their bottom lines.

“The People’s Choice list is the most competitive HotelTechAward because it compares the most influential hotel tech companies across all categories.  This award is earned by the companies in the industry who have the customer centric cultures and are writing the playbook for digital transformation in hospitality,” says Hotel Tech Report CEO Jordan Hollander.

The key factors used to determine the annual People’s Choice Award include total verified customer reviews, geographic reach of reviews, and overall review sentiment and ratings.

The best companies know that the most effective way to communicate their value proposition is to empower and amplify the voices of their happy customers.  The People’s Choice Award recognizes companies whose customers really value the relationship and partnership.

“Twenty years ago we lived in a world where hoteliers just used one of the three or four technology systems out there and typically just ended up using whatever system they had heard of before.  Today there are thousands of SaaS choices in the market and dozens of great options available for most use cases but the market is moving so quickly that it’s hard for hoteliers to identify and keep track of the best products and companies.  This award honors the companies whose hotel customers are the most vocal advocates of their products to make that process easy,” says Hollander.

Image
THE PITCH
RATINGS BEST FOR
100 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
More than 1406 hoteliers in 34 countries gave SiteMinder an average likelihood to recommend of 91%. SiteMinder also demonstrated outstanding achievements in other critical buyer quality signals such as 16 verified case studies that demonstrate strong return on investment, 16 expert recommendations from leading technology industry executives, 241 verified integrations and has achieved the rigorous Level III Global Support Certification.
Product logo
SiteMinder (The Channel Manager) Channel Managers
THE PITCH
RATINGS
100 HT Score
More than 1406 hoteliers in 34 countries gave SiteMinder an average likelihood to recommend of 91%. SiteMinder also demonstrated outstanding achievements in other critical buyer quality signals such as 16 verified case studies that demonstrate strong return on investment, 16 expert recommendations from leading technology industry executives, 241 verified integrations and has achieved the rigorous Level III Global Support Certification.
Learn More
Image
THE PITCH
RATINGS BEST FOR
100 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
More than 906 hoteliers in 27 countries gave OTA Insight an average likelihood to recommend of 96%. OTA Insight also demonstrated outstanding achievements in other critical buyer quality signals such as 3 verified case studies that demonstrate strong return on investment, 3 expert recommendations from leading technology industry executives, 43 verified integrations and has achieved the rigorous Level III Global Support Certification.
Product logo
OTA Insight (Rate Insight) Rate Shopping & Market Intelligence
THE PITCH
RATINGS
100 HT Score
More than 906 hoteliers in 27 countries gave OTA Insight an average likelihood to recommend of 96%. OTA Insight also demonstrated outstanding achievements in other critical buyer quality signals such as 3 verified case studies that demonstrate strong return on investment, 3 expert recommendations from leading technology industry executives, 43 verified integrations and has achieved the rigorous Level III Global Support Certification.
Learn More
Image
THE PITCH
RATINGS BEST FOR
100 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
More than 920 hoteliers in 30 countries gave Cloudbeds an average likelihood to recommend of 91%. Cloudbeds also demonstrated outstanding achievements in other critical buyer quality signals such as 4 verified case studies that demonstrate strong return on investment, 4 expert recommendations from leading technology industry executives, 119 verified integrations and has achieved the rigorous Level IV Global Support Certification.
Product logo
Cloudbeds PMS Property Management Systems
THE PITCH
RATINGS
100 HT Score
More than 920 hoteliers in 30 countries gave Cloudbeds an average likelihood to recommend of 91%. Cloudbeds also demonstrated outstanding achievements in other critical buyer quality signals such as 4 verified case studies that demonstrate strong return on investment, 4 expert recommendations from leading technology industry executives, 119 verified integrations and has achieved the rigorous Level IV Global Support Certification.
Learn More
Image
THE PITCH
RATINGS BEST FOR
90 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
More than 572 hoteliers in 10 countries gave ALICE an average likelihood to recommend of 91%. ALICE also demonstrated outstanding achievements in other critical buyer quality signals such as 20 verified integrations and has achieved the rigorous Level I Global Support Certification.
Product logo
ALICE Service Delivery by Actabl Staff Collaboration Tools
THE PITCH
RATINGS
90 HT Score
More than 572 hoteliers in 10 countries gave ALICE an average likelihood to recommend of 91%. ALICE also demonstrated outstanding achievements in other critical buyer quality signals such as 20 verified integrations and has achieved the rigorous Level I Global Support Certification.
Learn More
Image
THE PITCH
RATINGS BEST FOR
100 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
More than 416 hoteliers in 7 countries gave Asksuite an average likelihood to recommend of 98%. Asksuite also demonstrated outstanding achievements in other critical buyer quality signals such as 2 verified case studies that demonstrate strong return on investment, 2 expert recommendations from leading technology industry executives, 65 verified integrations and has achieved the rigorous Level III Global Support Certification.
Product logo
Asksuite Hotel Chatbot Hotel Chatbots
THE PITCH
RATINGS
100 HT Score
More than 416 hoteliers in 7 countries gave Asksuite an average likelihood to recommend of 98%. Asksuite also demonstrated outstanding achievements in other critical buyer quality signals such as 2 verified case studies that demonstrate strong return on investment, 2 expert recommendations from leading technology industry executives, 65 verified integrations and has achieved the rigorous Level III Global Support Certification.
Learn More
Image
THE PITCH
RATINGS BEST FOR
93 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
More than 299 hoteliers in 2 countries gave ThinkReservations an average likelihood to recommend of 97%.
Product logo
ThinkReservations PMS Property Management Systems
THE PITCH
RATINGS
93 HT Score
More than 299 hoteliers in 2 countries gave ThinkReservations an average likelihood to recommend of 97%.
Learn More
Image
THE PITCH
RATINGS BEST FOR
100 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
More than 363 hoteliers in 16 countries gave Duetto an average likelihood to recommend of 93%. Duetto also demonstrated outstanding achievements in other critical buyer quality signals such as 11 verified case studies that demonstrate strong return on investment, 11 expert recommendations from leading technology industry executives, 86 verified integrations and has achieved the rigorous Level III Global Support Certification.
Product logo
GameChanger by Duetto Revenue Management Systems
THE PITCH
RATINGS
100 HT Score
More than 363 hoteliers in 16 countries gave Duetto an average likelihood to recommend of 93%. Duetto also demonstrated outstanding achievements in other critical buyer quality signals such as 11 verified case studies that demonstrate strong return on investment, 11 expert recommendations from leading technology industry executives, 86 verified integrations and has achieved the rigorous Level III Global Support Certification.
Learn More
Image
THE PITCH
RATINGS BEST FOR
100 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
More than 442 hoteliers in 6 countries gave hotelkit an average likelihood to recommend of 96%. hotelkit also demonstrated outstanding achievements in other critical buyer quality signals such as 6 verified case studies that demonstrate strong return on investment, 6 expert recommendations from leading technology industry executives, 29 verified integrations and has achieved the rigorous Level III Global Support Certification.
Product logo
hotelkit Collaboration Staff Collaboration Tools
THE PITCH
RATINGS
100 HT Score
More than 442 hoteliers in 6 countries gave hotelkit an average likelihood to recommend of 96%. hotelkit also demonstrated outstanding achievements in other critical buyer quality signals such as 6 verified case studies that demonstrate strong return on investment, 6 expert recommendations from leading technology industry executives, 29 verified integrations and has achieved the rigorous Level III Global Support Certification.
Learn More
Image
THE PITCH
RATINGS BEST FOR
99 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
More than 521 hoteliers in 24 countries gave IDeaS an average likelihood to recommend of 92%. IDeaS also demonstrated outstanding achievements in other critical buyer quality signals such as 6 verified case studies that demonstrate strong return on investment, 6 expert recommendations from leading technology industry executives, 111 verified integrations and has achieved the rigorous Level IV Global Support Certification.
Product logo
IDeaS Revenue Solutions Revenue Management Systems
THE PITCH
RATINGS
99 HT Score
More than 521 hoteliers in 24 countries gave IDeaS an average likelihood to recommend of 92%. IDeaS also demonstrated outstanding achievements in other critical buyer quality signals such as 6 verified case studies that demonstrate strong return on investment, 6 expert recommendations from leading technology industry executives, 111 verified integrations and has achieved the rigorous Level IV Global Support Certification.
Learn More
Image
THE PITCH
RATINGS BEST FOR
97 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
More than 408 hoteliers in 3 countries gave Avvio an average likelihood to recommend of 96%. Avvio also demonstrated outstanding achievements in other critical buyer quality signals such as 0 verified case studies that demonstrate strong return on investment, 0 expert recommendations from leading technology industry executives, 15 verified integrations and has achieved the rigorous Level III Global Support Certification.
Product logo
allora.ai Booking Engine by SHR Group (formerly Avvio) Booking Engine
THE PITCH
RATINGS
97 HT Score
More than 408 hoteliers in 3 countries gave Avvio an average likelihood to recommend of 96%. Avvio also demonstrated outstanding achievements in other critical buyer quality signals such as 0 verified case studies that demonstrate strong return on investment, 0 expert recommendations from leading technology industry executives, 15 verified integrations and has achieved the rigorous Level III Global Support Certification.
Learn More