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Inn-Flow Facilities Management
4.8 (12 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ryan, David, Christine + 14 more experts recommend Inn-Flow
Read RecommendationsInn-Flow Facilities Management
Unranked in Hotel Maintenance Software
Facilities: Keep your hotel running with assets, maintenance, and compliance in one place.
97% recommended by 308 hotels
Hyatt, Omni Hotels, Marriott & 305 others
What is Inn-Flow?
Founded in 2009 | Headquarters in Cary (United States) | 100 employees
Inn-Flow Facilities Management is a hotel-focused facilities management platform that centralizes asset inventory, work orders, preventive maintenance schedules, procedures, and vendor/contractor management. By automating recurring maintenance, inspections, and routing requests to appropriate technicians, it reduces downtime and extends asset life. The platform tracks costs and compliance documentation, providing actionable maintenance insights. Built for hoteliers, it ensures consistently guest-ready rooms, lowers repair costs, and reduces operational overhead, allowing your team to focus on solving issues quickly instead of managing paperwork.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Inn-Flow products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Inn-Flow Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Inn-Flow Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Inn-Flow
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Inn-Flow's Provided Description:
"Facilities is a hotel-focused facilities-management platform that centralizes your asset inventory, work orders, preventive-maintenance schedules, procedures, and vendor/contractor management so your team stops chasing paperwork and starts fixing problems faster. It automates recurring maintenance and inspections, routes requests to the right technicians, and tracks costs and compliance documentation to reduce downtime and extend asset life. Built for hoteliers, Facilities surfaces actionable maintenance insights and standard operating procedures so you deliver consistently guest-ready rooms while lowering repair costs and operational overhead."
FAQs
Capabilities
Asset and inventory management
Asset and inventory management
Keep a single source of truth for every hotel asset, including location, status, warranty and lifecycle details, so you know what you own and when items need service or replacement. This capability reduces loss, improves planning, and informs repair versus replace decisions.
Work orders and preventive maintenance
Work orders and preventive maintenance
Create, assign, prioritize and track work orders from request to completion, and automate recurring preventive maintenance tasks so issues are fixed before they interrupt operations. Mobile access for technicians, routing to the right person, and parts and labor tracking cut downtime and speed repairs.
Compliance, procedures and vendor management
Compliance, procedures and vendor management
Store standard operating procedures, inspection checklists and vendor contracts in one place, track certifications and compliance documentation, and generate reports for audits or insurance reviews. This capability keeps rooms guest ready, reduces regulatory risk, and simplifies contractor coordination.
Features
Asset Preservation
4/5 features
Inspections & Checklists
4/5 features
Messaging & Communication
4/5 features
Task Management
4/5 features
Workflow Automation
4/5 features
Analytics & Reporting
4/5 features
Inn-Flow Reviews Summary
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
5.0/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, Inn-Flow Facilities Management is the #5 most trending product in the Hotel Maintenance Software category (out of 32) and the #137 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreInn-Flow has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Inn-Flow Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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Inn-Flow Case Studies
Built for Growth: How IPD Hospitality Uses Inn-Flow to Scale with Confidence
Louisville (United States of America)
From Manual to Momentum: How JNR Hotels Simplified Accounting and Labor with Inn-Flow
Manchester (United States of America)
Mehr Consultancy’s Model for Fast, Transparent Hotel Management
Crescent City (United States of America)
How United Brothers Cut Six Weeks of Budgeting Down to One Day With Inn-Flow
LasVegas (United States of America)
Labor Management Transformation - Family Business Turned Corporate Collective
Centerville (United States of America)
Why Daily Frustrations and Gaps in Former Accounting Solutions Drove Southwest Hospitality to Adopt Inn-Flow
Moab (United States of America)
References
"When we started looking for new software, we wanted one vendor with a couple of different products like labor, sales, and accounting, and accounting services. We wanted to consolidate everything into one place, and Inn-Flow was the system that we found that does all of those services."
Renish Patel
Principal @
Infinity Hotel Group
"Inn-Flow is very cost-efficient and time-efficient, and definitely worth looking into for an all-encompassing hotel management platform. It’s just one place. One login. And everything at your fingertips. Our team loves it! And we’re saving 25-30% compared to what we were paying for our previous modules. It’s a winner."
Robyn Mounce
CFO @
Renascent Hospitality
"It was very time consuming to enter our bi-weekly payroll into our prior accounting system. Because Inn-Flow also offers a payroll service, they have taken that off my plate and saved at least an hour of my time every payroll cycle. It is done right every week and automatically allocated across payroll periods. It has saved us money. The total cost of using Inn-Flow’s Accounting Software, Labor Management, and Payroll Services each month is less that what we were paying our previous software and 3rd party processor fees. We’re getting more for less money."
Adam Leath
Managing Director @
Leath Company
Featured Customers
More Products by Inn-Flow
Hotelier Rating
Looking for specific info?
10
Its all in 1 place and easy to access
GM from 50-74 room Bed & Breakfast & Inn in Coppell (United States of America)
Verified
1 days ago
Everything is at my fingertips.
Very easy to navigate.
Help is only a click away and very quick to respond.
United States of America
United States of America
GM
Mid-Sized Hotel
10
Hotel Accounting software
Asst. General Manager from 100 to 199 room Boutique in Lafayette (United States of America)
Verified
7 days ago
Being able to access scheduling, accounting, payroll, etc. all in one place! Help tab is extremely useful for non-emergency task needing assistance.
United States of America
United States of America
Asst. General Manager
Large Hotel
10
What I like most about Inn-Flow is how centralized and efficient it makes hotel operations. Instead of jumping between multiple systems, Inn-Flow puts everything in one place — labor management, accounting, payroll, scheduling, and property reporting. This saves a huge amount of time and reduces mistakes.
HR from 500+ room Branded Hotel in Elk Grove Village (United States of America)
Verified
7 days ago
Inn-Flow makes it extremely easy to monitor daily labor, approve timesheets, and control hours.
• You can instantly compare actual vs. budgeted labor
• Daily payroll summaries are clear
• Adjustments and approvals take seconds
This keeps the payroll clean and prevents overtime issues.
United States of America
United States of America
HR
X-Large Hotel
10
Super cute
Housekeeping from 200 to 499 room Bed & Breakfast & Inn in Chicago (United States of America)
Verified
11 days ago
The remodeling, the rooms, the place, the people, the staff, the new rooms on 17th the gym is beautiful the restaurant espectacular.
United States of America
United States of America
Housekeeping
X-Large Hotel
10
Great!
Housekeeping Supervisor from 50-74 room Airport/Conference Hotel in Valentine (United States of America)
Verified
11 days ago
I use it everyday, it’s very easy to make changes or see your schedule. And keeping track of housekeeping tasks.
United States of America
United States of America
Housekeeping Supervisor
Mid-Sized Hotel
10
Doesn't Even Fill Real!
GM from 50-74 room Bed & Breakfast & Inn in Mineral Wells (United States of America)
Verified
20 days ago
We just transitioned management companies and have absolutely loved working with everyone at Inn-Flow through our implementation. From Paveen to Anna and Lorel to Jade, at every anxious moment our entire team has felt supported and empowered.
Looking forward to getting our Facilities and Sales modules up and running soon!
United States of America
United States of America
GM
Mid-Sized Hotel
8
Labor and budget Collaboration
Assistant general manager from 100 to 199 room Bed & Breakfast & Inn in Lynnwood (United States of America)
Verified
2 months ago
I love having and doing my schedule with the system. It really help me to do my job easy. I love how easy to access everything towards labor schedule.
United States of America
United States of America
Assistant general manager
Large Hotel
8
Easy to use
Server and front desk associate from 100 to 199 room Bed & Breakfast & Inn in Austin (United States of America)
Verified
3 months ago
It is portable in a stylish way and very easy to use.It makes life simpler to everyone as it works as a phone.
United States of America
United States of America
Server and front desk associate
Large Hotel
10
A Game-Changer for Hotel Operations
General Manager from 50-74 room Bed & Breakfast & Inn in San Jose (United States of America)
Verified
3 months ago
The scheduling and workforce management tools, including the innovative Smile iD® facial recognition time clock, have streamlined labor management, helping us stay compliant and reduce unnecessary labor costs.
United States of America
United States of America
General Manager
Mid-Sized Hotel
10
Organization and ease of access
Director of Quality from 75-99 room Bed & Breakfast & Inn in Lancaster (United States of America)
Verified
3 months ago
When it comes to haveing a clear view of labor and trends this is a great software. You save time during payroll hours and don't have to guess as to what is going on in your business, labor wise or with efficiency in departments.
United States of America
United States of America
Director of Quality
Large Hotel
- 1
- 2
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Inn-Flows flexible platform enables hoteliers to streamline their hotel finances and operations and offers sales, labor, payroll, accounting, inventory management, and more modules. The interface is clean and easily navigable.
Showing all answers to: "What does this product or service do well?"
Inn-Flows flexible platform enables hoteliers to streamline their hotel finances and operations and offers sales, labor, payroll, accounting, inventory management, and more modules. The interface is clean and easily navigable.
Inn-Flow consistently delivers hotel-specific solutions that simplify complex operational and financial workflows. Their accounting platform provides clear, automated reporting that aligns with hospitality standards. The labor tools help teams optimize staffing with confidence. Their BI and maintenance modules give operators better visibility into performance and asset health. Across the board, the usability is strong and the workflows make sense for the way hotels actually run day to day.
What Inn-Flow does best is centralize the chaos of running multiple hotels. It takes accounting, labor, and maintenance data, which usually live in different silos and puts them into one hospitality-specific platform.
It excels at automating the financial consolidation process. For multi-unit owners, it eliminates the need to manually stitch together P&Ls from different brands at the end of the month. It’s purpose-built for hotels (using USALI standards), so it handles the nuances of our industry much better than generic software like QuickBooks.
Question:
What differentiates this product or service from the competition?
Answer:
Customers have provided feedback on the ease of use of the Inn-flow products. Inn-Flow also has customer support reps available via phone, email, and live chat for more personalized assistance. To keep clients feeling supported.
Showing all answers to: "What differentiates this product or service from the competition?"
Customers have provided feedback on the ease of use of the Inn-flow products. Inn-Flow also has customer support reps available via phone, email, and live chat for more personalized assistance. To keep clients feeling supported.
Inn-Flow stands out because they focus exclusively on hospitality and it shows. Their tools integrate cleanly with leading systems and remove friction for shared customers. We regularly hear from joint clients that the platform improves accuracy, speeds up month-end, and strengthens labor controls. The team is responsive, knowledgeable, and continually enhances the product based on real operator feedback. This combination of industry depth, thoughtful design, and reliable support separates them in a crowded market.
The main differentiator is that Inn-Flow is built specifically for hospitality, whereas most competitors are generic accounting tools trying to adapt to hotels.
Many owners try to force QuickBooks or Sage to handle hotel operations, but they struggle with things like daily flash reporting or multi-property consolidation. Inn-Flow comes out of the box ready for hotel-specific accounting (USALI). Also, the fact that it combines accounting, labor, and maintenance in one login sets it apart, you aren't paying for and trying to integrate three different software subscriptions to run your back office.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
In order to make the best use of Inn-Flow’s features, you’ll need to connect it to your property management system and other integrations. Inn- Flow can be a solid choice for independent hotels or hotel groups looking to take their management practices to the next level.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
In order to make the best use of Inn-Flow’s features, you’ll need to connect it to your property management system and other integrations. Inn- Flow can be a solid choice for independent hotels or hotel groups looking to take their management practices to the next level.
Take the time to map your current workflows, then compare them to Inn-Flow’s approach. Most operators find that the platform eliminates manual work they assumed was unavoidable. Lean into the automation and reporting features early, and you’ll quickly see financial and operational clarity improve. The product is built for hotels, so you can adopt it with confidence knowing the tools match the realities of hospitality accounting, labor management, and day-to-day operations.
Don't just treat this as a software swap for QuickBooks, commit to the full ecosystem.
The real power of Inn-Flow isn't just balancing the books; it's having your labor schedule talk directly to your budget and your maintenance tickets tied to your assets. My advice is to turn on the Labor and Ops modules right from the start. If you only use it for accounting, you are leaving a lot of the efficiency on the table. Lean into the automation so your GMs can get out of the back office and actually be present with guests.
Are you a consultant or vendor that recommends Inn-Flow?
Leave a recommendation
News
Inn-Flow
5 days ago
Built for Growth: How IPD Hospitality Uses Inn-Flow to Scale with Confidence
Inn-Flow
6 days ago
From Manual to Momentum: How JNR Hotels Simplified Accounting and Labor with Inn-Flow
Inn-Flow
1 week ago
Mehr Consultancy’s Model for Fast, Transparent Hotel Management
Inn-Flow
3 weeks ago
Mehr Consultancy Partners with Inn-Flow to Power Growth, Accountability and Real-Time Financial Visibility Across Expanding Hotel Portfolio
Inn-Flow
3 weeks ago
How United Brothers Cut Six Weeks of Budgeting Down to One Day With Inn-Flow
Inn-Flow
2 months ago
Inn-Flow Unveils Next-Generation Budgeting & Forecasting Enhancements and Portfolio Planning Capabilities
Inn-Flow
2 months ago
Inn-Flow Expands Executive Team to Drive Next Phase of Growth in Hotel Finance and Operations
Inn-Flow
8 months ago
Inn-Flow Secures $45 Million Growth Investment from Mainsail Partners
Inn-Flow
9 months ago
Inn-Flow Joins AAHOA as Allied Member
Inn-Flow
11 months ago
Inn-Flow: The Highest Customer-Rated Hotel Accounting and Labor Management Platform Soars in the 2025 HotelTechAwards
Inn-Flow
11 months ago
Inn-Flow Reaches New Heights with Level III Global Customer Support Certification
Inn-Flow
2 years ago
Inn-Flow Reveals Transformative New Website and Branding
Inn-Flow
2 years ago
Inn-Flow Named as Finalist in Two Categories in 2023 HotelTech Awards
Inn-Flow
3 years ago
Labor Management Transformation - Family Business Turned Corporate Collective
Inn-Flow
3 years ago
Why Daily Frustrations and Gaps in Former Accounting Solutions Drove Southwest Hospitality to Adopt Inn-Flow
Inn-Flow Integrations
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Support
Verified Support
Inn-Flow has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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