What is Inn-Flow?

Founded in 2009 | Headquarters in Cary (United States) | 100 employees

Analytics

4/5 features

Custom Reports & Templates

Create fully customized drag-n-drop reports and save them as templates for future use or to share with team members.
Net Revenue KPIs
Other Income Forecasting, Reporting & Analysis

Ability to build and view forecasts and budgets for other income streams at a hotel like parking, retail, spa, etc. This allows hotels to accurately forecast total revenue. Ability to understand and analyze other income revenue trends / make better decisions about staffing, purchasing
Food & Beverage Reporting, Analysis & Forecasting

Food & Beverage Forecasting / ability to build and view forecasts and budgets for f&b outlets/allows hotels to accurately forecast total revenue Food & Beverage Reporting & Analysis / ability to understand and analyze f&b revenue trends / make better decisions about staffing, purchasing
Corporate & Travel Agency Account Tracking

Opens BI to more than just revenue management team by allowing tool to track corporate and travel agency accounts.
Analytics dashboard
Sales team productivity tracking
Revenue pacing
Dashboarding & data visualization
Distribution Cost Analytics
Scheduled Reports
Multi-Property & Portfolio Level Tracking

Easy access to portfolio-level performance for cluster-level and above property managers in charge of multiple hotels.
Pricing Decision Impact Tracking

Compare actuals and on-the-books with previous time periods, booking windows, pick-up trends and analyze your revenue KPIs
Profitability Contribution by Customer

Analyze profit contribution by segment, channel, country, company and more dimensions to truly understand which guests bring the highest bottom-line value.
Shared Demand Calendar

Make fast group pricing and availability decisions based on an automatically updated shared demand calendar including competitor pricing, Business-on-the-Books, availability, market compression data, etc.
Flexible Portfolio Grouping

Create unlimited and overlapping subgroups within a hotel portfolio. Analyze data by Region, Country, Brand, Owner, Revenue Manager and more.
Artificial Intelligence

Integrated Artificial Intelligence to enhance analyses and reach better insights/decisions faster.

Forecasting, Budgeting & Planning

4/5 features

Revenue pacing
Forecast Locking & Workflows

Lock plans during the review process and grant user or group level access to each model or forecast.
Driver Based Models

Customizable rules that create dynamically adjusting forecasts that automatically adapt based on business drivers eliminating the need for manual updating.
Food & Beverage Reporting, Analysis & Forecasting

Food & Beverage Forecasting / ability to build and view forecasts and budgets for f&b outlets/allows hotels to accurately forecast total revenue Food & Beverage Reporting & Analysis / ability to understand and analyze f&b revenue trends / make better decisions about staffing, purchasing
Other Income Forecasting, Reporting & Analysis

Ability to build and view forecasts and budgets for other income streams at a hotel like parking, retail, spa, etc. This allows hotels to accurately forecast total revenue. Ability to understand and analyze other income revenue trends / make better decisions about staffing, purchasing
Business & marketing plans
Version Control

Work collaboratively in the same models to maintain a single source of truth and be able to revert to past versions and track changes.
Web Based

Access and update your models via your web browser
Pricing Decision Impact Tracking

Compare actuals and on-the-books with previous time periods, booking windows, pick-up trends and analyze your revenue KPIs
Shared Demand Calendar

Make fast group pricing and availability decisions based on an automatically updated shared demand calendar including competitor pricing, Business-on-the-Books, availability, market compression data, etc.
Flexible Portfolio Grouping

Create unlimited and overlapping subgroups within a hotel portfolio. Analyze data by Region, Country, Brand, Owner, Revenue Manager and more.

Data Management

4/5 features

Multi-property management
Centralized user & role management
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
Automated data gathering & integration
Customizable Data Hierarchies

Modify and create your own customized data hierarchies to optimize and fine tune off-the-shelf models and forecasts for your property's unique needs including: market segments, booking channels, room types, and loyalty membership hierarchies.
In-App Data Management

Easily update your rate codes, corporate and travel agency profile mapping, currency conversion rates right from within the app settings.
Flexible Portfolio Grouping

Create unlimited and overlapping subgroups within a hotel portfolio. Analyze data by Region, Country, Brand, Owner, Revenue Manager and more.

Collaboration

4/5 features

Collaboration & Commenting

Leave comments and communicate with team members right within the tool to be able to share information and uncover new insights as a team.
Shareable Templates & Plans

Share plans throughout the organization - "one version of the truth".
File Attachments

Attach files to a cell or model to communicate the rationale behind the numbers.
Web Based

Access and update your models via your web browser
Alerts Feed

Keep teams on top of important changes, enabling them to spot and act on opportunities more efficiently and effectively.

Inn-Flow Reviews Summary

4.9

Excellent

11 reviews

Ease of Use

5.0/5

Customer Support

4.8/5

ROI

4.8/5

Implementation

4.9/5

Recommended for

292

Hotel Accounting Software Ranked #2 out of 44

229

Scheduling & Workforce Management Ranked #3 out of 49

Hotel Maintenance Software Ranked #9 out of 34

Business Intelligence Ranked #21 out of 73

Procurement Software Ranked #5 out of 18

Looking for specific info?

Reimbursements that streamline intercompany transactions — reporting could be better

Corporate Controller from 200 to 499 room Airport/Conference Hotel in Nashville (United States)

Verified

3 days ago

Reimbursements module is a game changer for intercompany transactions. The modern streamlined user experience makes training new employees extremely easy.

United States

Corporate Controller

Large Hotel

Share review

Convenient all-in-one accounting platform that saves time

GM from 200 to 499 room Bed & Breakfast & Inn in Smyrna (United States)

5 days ago

One convenient platform for accounting, payments, invoices extraction, finance, budget, data reports, daily entries. Very user friendly which is crucial for training purposes.

Reliable labor and accounting tools — app still lags behind website

Investor from 75-99 room Bed & Breakfast & Inn in Ames (United States)

11 days ago

Labor Control, Accounting , AI for Receipts . System is never down so it's easier to use at my convenience.

Investor

Mid-Sized Hotel

Spring Hill by Marriot

Overnight Auditor from 100 to 199 room Branded Hotel in Miami (United States)

11 months ago

I love it plenty friendly and helpful people to work for and with. Very clean and Courteous.Thought full Manger and keep you informed.

Overnight Auditor

Excellent user friend interface and labor management software

Front desk from 50-74 room Bed & Breakfast & Inn in Sedalia (United States)

12 months ago

Products Reviewed

Hotel Accounting Software

Scheduling & Workforce Management

Business Intelligence

What do you like most?

User friendly interface has made adopting this technology much easier for my managers and staff. The ease of understanding labor data to implement real time changes is the most useful aspect of innflow thus far. I also think that the Overtime at Risk feature is extremely helpful for a large hotel management company to quickly localize where labor can be quickly optimized. I also think the ability to compare labor analytics in business analytics against several properties is helpful for a large management company to be able to standardize labor. In the accounting aspect, the standard KPIs being available on a daily, weekly, monthly and YTD basis with the ability to customize comparisons (against budget, against last year, etc) is great for streamlining many data points into one consolidated tool. I especially enjoy that we can now see out of order rooms, comped rooms, and no shows in the daily flash page which can help us quickly reach out to managers and understand why. I also find the accounting features to be easier to review for invoice entry and the data extract and mapping feature is one that I find has been useful to implement efficiency in invoice entries. I also find assurance in the security of the ePay system that allows vendors to be paid via virtual card, ACH through InnFlow and therefore protects business banking information. I am also looking forward to pulling the KPI metrics against our budgets and being able to give managers guidance and performance feedback to improve labor control, boost revenue and reduce controllable expenses.

What do you dislike or think could be improved?

The PTO policies are difficult to understand how to input. If there was a more streamlined way of understanding the concept and allowing for a probationary period (90 days), that would be ideal. Also, the PMS mapping on the backend is another conceptually difficult thing for front end hoteliers to understand. I have difficulty with knowing for sure that our revenue and chargebacks are being recorded correctly. Specifically with USALI 12th edition, I am not sure if the correct code is applied to bad debt. I also think having a dual brand hotel is complicated for this interface since it cannot separate rooms sold in the daily entry.

Front desk

InnFlow feedback

Asset Manager from 100 to 199 room Motel in Vacaville (United States)

13 months ago

I like the features that I can compare Last year and Budget for each properties labor performance on the Business Intelligence tab. It helps me to determine where the labor opportunities are needed most in efforts to save on labor.

#1- I would like to see the Budgeted hours for each Labor Model already tallied up so the General Managers can easily tell what their budget is for each department. I know they can look at the Performance tab, but that tab moves really slow when trying to navigate to weekly or biweekly performance. #2 -I would like to see accurate data on the Consolidated Wages tab when running this MTD so I can see the total hours used in each department. It does not show accurately MTD Data when I compare the data on the Business Intelligence tab for that date range. I pull MTD reports and this is very important to be accurate. #3-I would like to receive or be able to set email alert notifications on items that have not been completed on my screen from an admin level. For example, if the GM has not completed 5 days of Housekeeping entries, I would like an alert box when I can see only that type of alert. Lets say an GM is over on their budgeted labor model by +15 or +20 hours week to date, an alert would be helpful. The only way I find out right now is searching each week and pulling several reports. This would allow me to see that alert, based on the perimeters set and I can then log into my smartsheets labor tracking and send that GM / Regional a notification to reduce or elaborate on why they are over the budgeted labor model faster without running a report.

Asset Manager

Hotel Accounting & Scheduling

GM from 100 to 199 room Boutique in Concord (United States)

I like the ease of use and quick response from tech support when I have an issue. The respond quickly and get the issue resolved.

Great software, great team

Vice President of Operations from 500+ room Bed & Breakfast & Inn in Suwanee (United States)

14 months ago

The system is very user friendly and the latest updates have really modernized the system over the years. Customer service team is also great.

Vice President of Operations

X-Large Hotel

Easy to work with

AGM from 100 to 199 room Branded Hotel in Lafayette (United States)

I like that it is completely user friendly. It's very easy to find things. If need to figure out anything it is easy.

AGM

Housekeeping Mana

Housekeeping Manager from 75-99 room Branded Hotel in Laurel (United States)

Easy to work with, payroll schedules, and support with everything else including inspecting rms employees Face ID punch in and Out etc.

Housekeeping Manager

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Sorry, this functionality is only available for verified hoteliers

Inn-Flow Business Intelligence

What is Inn-Flow?

Custom Reports & Templates

Net Revenue KPIs

Other Income Forecasting, Reporting & Analysis

Food & Beverage Reporting, Analysis & Forecasting

Corporate & Travel Agency Account Tracking

Analytics dashboard

Sales team productivity tracking

Revenue pacing

Dashboarding & data visualization

Distribution Cost Analytics

Scheduled Reports

Multi-Property & Portfolio Level Tracking

Pricing Decision Impact Tracking

Profitability Contribution by Customer

Shared Demand Calendar

Flexible Portfolio Grouping

Artificial Intelligence

Revenue pacing

Forecast Locking & Workflows

Driver Based Models

Food & Beverage Reporting, Analysis & Forecasting

Other Income Forecasting, Reporting & Analysis

Business & marketing plans

Version Control

Web Based

Pricing Decision Impact Tracking

Shared Demand Calendar

Flexible Portfolio Grouping

Multi-property management

Centralized user & role management

Open API

Automated data gathering & integration

Customizable Data Hierarchies

In-App Data Management

Flexible Portfolio Grouping

Collaboration & Commenting

Shareable Templates & Plans

File Attachments

Web Based

Alerts Feed

Q4 '26 Business Intelligence Survey Insights

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