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Cendyn Revintel
4.2 (18 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Melissa, Kilian, Holly + 18 more experts recommend Cendyn
Read RecommendationsCendyn Revintel
Unranked in Business Intelligence
Scale your business by transforming your data into actionable business intelligence
89% recommended by 276 hotels
Hyatt, Virgin, Onyx Hospitality Group & 273 others
What is Cendyn?
Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Cendyn Revintel is a powerful revenue management system designed specifically for the hospitality industry. It empowers hoteliers to swiftly leverage diverse data, yielding actionable insights within seconds. With Revintel, you can seamlessly access both historical and future data, allowing you to slice and dice information to a granular level. This capability significantly enhances your ability to build and automate visual dashboards and reports, helping you to exceed your financial goals. Whether you're managing room rates, forecasting demand, or analyzing occupancy trends, Revintel integrates smoothly into your existing operations, providing the tools you need to make data-driven decisions and optimize revenue.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Cendyn products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Cendyn Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Cendyn Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Cendyn
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Cendyn's Provided Description:
"Cendyn Revintel empowers hoteliers to swiftly leverage diverse data, yielding actionable insights within seconds. Seamlessly access historical and future data, slice and dice it to a granular level, and build and automate visual dashboards and reports to exceed your financial goals."
FAQs
Capabilities
Compose data into intelligent insights
Compose data into intelligent insights
Spend more time on analysis and strategy rather than acquiring data. With 55 standard out-of-the-box reports and Revintel’s BI solution, Compose, seamlessly create your own custom brand-matched interactive visualizations in a variety of formats.
Team collaboration
Team collaboration
The easy-to-use interface promotes cross-team collaboration. Marketing can view real-time campaign performance; sales can monitor negotiated accounts by tracking performance at the rate code level; and, of course, revenue managers can view the full picture of ancillary and room revenue at the agency, corporate and portfolio level.
Business intelligence made simple
Business intelligence made simple
The easy drag & drop functionality for reports makes it simple for anyone on your team to build and analyze custom dashboards and reports in just minutes – no complex spreadsheets or programming required.
Features
Analytics
4/5 features
Forecasting, Budgeting & Planning
4/5 features
Data Management
4/5 features
Collaboration
4/5 features
Cendyn Reviews Summary
Ease of Use
4.3/5
Customer Support
4.4/5
ROI
4.2/5
Implementation
4.2/5
Recommended by
Achievements
This vendor's trending score is rising, Cendyn Revintel is the #13 most trending product in the Business Intelligence category (out of 68) and the #400 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Cendyn Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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References
"Since we’ve partnered with Cendyn, we’ve doubled the size of our database. Cendyn has allowed us to really focus and grow our channel mix. We’ve exceeded our goals in the channels most profitable to us."
Josh Herman
Executive Director of Marketing & PR @
Fontainebleau Miami Beach
"Cendyn’s website and CMS services were instrumental in redefining Margaritaville Hotel & Resorts’ online visual identity and brand presence. Their teams really understand how to create an optimal web experience for guests while supporting multiple, complex properties."
Elyse Curtis
Vice President of Hospitality Marketing @
The Omni Grove Park Inn
"Revintel is great for us because it consolidates all of the data from different sources into one platform that we can run many different reports off of, that really assist us in making the right decisions."
Stephanie Wheeler
VP of Revenue Management @
The Boyd Gaming Corporation
"Cendyn is a great product for us. It really helps us figure out what our occupancy will be and what the demand looks like. We use Cendyn’s Guestrev product for our revenue management system. It’s a great dynamic system that looks at all of the different business demands and gives us a great forecast. From there, we’re really able to optimize and figure out the right pricing points and looking at their recommendations to optimize our business."
Stephanie Wheeler
VP of Revenue Management @
The Boyd Gaming Corporation
"Using Guestfolio CRM is simple, but the payoffs on how it improves guest communications and hotel insights have been massive."
Sabrina Donovan
Operations Manager @
Pacific Sands Beach Resort
"Using every element of Guestfolio CRM has enabled us to simplify the whole experience for the guest. It doesn’t just save time for us as a team, it is vital for the guest to improve their overall experience at Nita Lake Lodge."
Joleen Kenney
Operations Manager @
Nita Lake Lodge
"Guestrev had the types of reports we were looking for, including forecasting, on-the-books as well as historical. It's very difficult in the high-end luxury market to convince people to move into that daily rate market so we needed a solution that helps us with that process."
Mary Arcuri
Group Director of Reservations & Revenue @
Ocean House
"We have been using Pegasus Analytics for over a year and find it a great help to understand the key drivers influencing demand and revenue. It has helped our sales team in understanding the booking pattern of key clients, helping us in our 2019 rate and negotiation strategy."
Paul O'Connell
Sales & Marketing Manager @
Clayton Hotel Cork City
"We have used eProposal for so long now, it’s become second nature! It makes everything so much easier for the team. Everything auto-populates so is extremely fast to send out our proposals – the first electronic interaction is fast and seamless which works well for our customers."
Ibrahim Bashir
Assistant Director of Sales @
The Ritz-Carlton, Dubai International Financial Centre
"Partnering with Cendyn was an easy choice. The robust offering of services (eProposal, eMenus, eInsight and digital media) have armed our sales and marketing team with powerful selling tools. eProposal integrates seamlessly with CI/TY, allowing for the creation of highly personalized proposals in minutes, gaining more time to focus on revenue-generation. Plus, Cendyn’s communication suite with real-time alerts ensures no lead is forgotten."
Jason LaCkore
Director of Sales @
JW Marriott Miami Turnberry Resort & Spa
"I love eProposal. I recommend it to hoteliers and event planners responding to RFPs. It’s much easier to get our proposals to the top of the line. When responding to RFPs, speed is everything and eProposal saves us time and gives us the competitive edge."
Katrina Banzon
Complex Director of Sales @
Embassy Suites by Hilton Los Angeles International Airport North
"I’ve seen lots of companies run their marketing in a silo, but by using Cendyn's CRM and digital marketing services together, it allows us to really direct our efforts to what the data is telling us. We can spend our dollars on what is most effective. It takes the guesswork out of a lot of things. It’s so beneficial to have them integrated together."
Josh Herman
Director of PR & Marketing @
Fontainebleau Miami Beach
"With Cendyn, we see direct, bottom line improvement to our CRM efforts and ability to nurture a repeat client base. Cendyn has performed so quickly, especially in times of need. It’s been a great boom for us."
Ray DeJohn
Director of Sales & Marketing @
Hotel Granduca Austin
"“Our revenue management system is one of the primary factors behind our multi-year run of successes, there are other contributory factors, certainly, but the (guestrev) system clearly helps us support and execute on our strategies."
Jamie Pena
VP of Revenue Strategy & Global Distribution @
Omni Hotels & Resorts
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
Halei Young
Digital Marketing & Community Manager @
Beach Terrace Inn
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
Halei Young
Digital Marketing & Community Manager @
Beach Terrace Inn
"Since we’ve partnered with Cendyn, we’ve doubled the size of our database. Cendyn has allowed us to really focus and grow our channel mix. We’ve exceeded our goals in the channels most profitable to us."
Josh Herman
Executive Director of Marketing & PR @
Fontainebleau Miami Beach
"The training Cendyn provided was extremely helpful. Our trainer Cassandra did an outstanding job. She took the time to thoroughly answer questions and was very detailed throughout the entire experience. Our product service managers were wonderful, especially Debi. Her patience, ability to guide, assist and just being there to answer questions was fantastic!"
Alicia Favinger
Corporate Newmarket Systems Analyst, Report Specialist @
Valley Forge Casino Resort
"We are delighted with the functionality that Guestfolio offers and are excited with the ability to be able to track our return on investment, as well as being able to track and interact with our clients."
Leigh Jenkins
Sales & Marketing Director @
Chewton Glen Hotel & Spa
"As a Relais & Châteaux property, providing a high quality guest experience at Hotel Wailea is our number one priority. Guestfolio’s personal concierge has helped us anticipate guest needs before they arrive, their pre and post-stay emails have kept us in touch with our clientele, and their surveys have helped us raise our own service standards by providing quick and candid guest feedback."
Christy Stesky
Director of Marketing @
Hotel Wailea
"Guestfolio is always finding a way to make their product as user-friendly as possible for clients and we really appreciate how they are constantly innovating and evolving their product."
Angie Tran
Digital Marketing Manager @
Shangri-La Toronto
"I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in comparison to vendors that we've worked with previously in a similar space."
Eric Gooden
Marketing Manager @
Solara Resort - Bellstar Hotels & Resorts
"In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), these are all turned into opportunities — instead of adjusting myself to follow the brand's cookie-cutter rules, I’m able to talk to my CRS manager as well as the digital agency team to brainstorm and implement our ideas. So I’m very excited about the fact that I have the flexibility and expert support from their team to make things happen."
Michelle Mu
Director of Revenue & Distribution @
Refinery Hotel
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
Halei Young
Digital Marketing & Community Manager @
Beach Terrace Inn
"I'm on my ninth year here [at Beach Terrace Inn] and we've been through several digital marketing companies through the process. I have found Travel Tripper's folks to be by far the most innovative...With some of our previous companies, I really felt like we were just an account that they handled. With Travel Tripper, I feel very much that they're invested in our success."
Renier Milan
Vice President of Hotels @
Tobo Investments
"I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in comparison to vendors that we've worked with previously in a similar space."
Eric Gooden
Marketing Manager @
Solara Resort - Bellstar Hotels & Resorts
"In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), these are all turned into opportunities — instead of adjusting myself to follow the brand's cookie-cutter rules, I’m able to talk to my CRS manager as well as the digital agency team to brainstorm and implement our ideas. So I’m very excited about the fact that I have the flexibility and expert support from their team to make things happen."
Michelle Mu
Director of Revenue & Distribution @
Refinery Hotel
"As a market intelligence tool, revcaster gives us a better understanding of a hotel’s competitive set and how we should price position ourselves."
Stefan Wolf
Senior VP, Revenue & Distribution Strategy @
The Posh Phaya Thai
"After a hiccup-free implementation process, we found grouprev to be extremely user-friendly, and saw immediate results."
Kyle Yarbrough
Revenue Manager @
The Hotel at Auburn University & Dixon Conference Center
"It is extremely valuable to us to have one comprehensive platform pulling data company-wide so that we can have a consistent, single source of truth for each property"
Kathleen Cullen
SVP of Revenue and Distribution @
Two Roads Hospitality
Featured Customers
More Products by Cendyn
Hotelier Rating
Looking for specific info?
10
Incredible partner to work with!
Group Sales Director from 500+ room Boutique in Dublin (Ireland)
Verified
2 years ago
Exceptional Customer Support: The support team at Cendyn is not only knowledgeable but also incredibly responsive. They have always been prompt in addressing our concerns and offering personalised solutions, ensuring that we never face any operational disruptions.Tailored Solutions: Cendyn understands that every business has unique needs. T...
Ireland
Ireland
Group Sales Director
X-Large Hotel
9
Great Company and Product to Work with
Regional Director from 1 to 4 room Casino in Las Vegas (United States of America)
Verified
4 years ago
The Cendyn Team is very responsive to any issues/adjustments you need done. The HTNG interface allows for more real-time information to make informed decision. The Web version of the product is very user-friendly.
United States of America
United States of America
Regional Director
X-Small Hotel
10
Its a No-Brainer
Director of Accommodations from 100 to 199 room Bed & Breakfast & Inn in Vernon (Canada)
Verified
4 years ago
Imagine having all of your numbers in "One" location and the ability to run both history and OTB reports in a matter of seconds...yes seconds..and this is only the beginning. This is such a powerful tool, its dynamic, its user friendly and most of all it will both save as well as earn you money right out of the box.
The combination of usi...
Canada
Canada
Director of Accommodations
Large Hotel
5
Review of Revintel, GuestRev, and GroupRev
Room Revenue Manager from 500+ room Resort in Breckenridge (United States of America)
Verified
4 years ago
I like the support. Support is responsive and quick to notify us of issues. Second, are the canned reports and being able to schedule RevIntel reports. The majority of reports are helpful and assist in dissecting data based on market segments by day and by price.
A problem solved is market Segmentation by day. This helps with demand and...
United States of America
United States of America
Room Revenue Manager
X-Large Hotel
3
Not The Right Fit
Sales & Marketing Coordinator from 100 to 199 room Luxury Hotel in Playa del Carmen (Mexico)
Verified
4 years ago
- the reports Cendyn generated were helpful and could be used for a wide variety of sales & marketing needs
Mexico
Mexico
Sales & Marketing Coordinator
Large Hotel
10
Business Inteligente really makes my life easier
Revenue Manager from 75-99 room Limited Service & Budget Hotel in San Jose del Cabo (Mexico)
Verified
4 years ago
The diversity that Business Intelligent offer in the reports , almost all matrix are available
The constant improvements that the system has
very useful tool total market since not only room revenue can be analyzed ( ancillary revenue and Food and beverage Revenue are key factor for Group decisions )
Mexico
Mexico
Revenue Manager
Large Hotel
10
A must have RMS for optimization!
Director of Revenue from 200 to 499 room Airport/Conference Hotel in Coral Gables (United States of America)
Verified
4 years ago
The Cendyn support team is great to work with, efficient and quick response time. The Cendyn systems are easy to learn and work well.
United States of America
United States of America
Director of Revenue
X-Large Hotel
7
Good, but needs to improve on some areas
Director of Revenue from 200 to 499 room Boutique in Auckland Central (New Zealand)
Verified
4 years ago
- easy to navigate
- the ability to forecast rooms and gaming revenue, by segment
- some useful reports tracking pace and pick up by segment
New Zealand
New Zealand
Director of Revenue
X-Large Hotel
10
Must have for Revenue Professionals
Reservation & Revenue Analyst Manager from 200 to 499 room City Center Hotel in Yangon (Rangoon) (Myanmar)
Verified
4 years ago
This is my everyday tool to use to revenue manage my property. It saves me my most precious thing called time. I use this to keep informed of Pace, Market Share, Forecast, Budget, Room Type Analysis, the performance of our corporate account and the travel agent, Lead Time, Length of Stay, etc. There are many reports that will give you the...
Myanmar
Myanmar
Reservation & Revenue Analyst Manager
X-Large Hotel
5
Revintel great reporting tool, Guestrev so so
VP Revenue Management & Distribution from 200 to 499 room Bed & Breakfast & Inn in Miami Beach (United States of America)
Verified
4 years ago
Revintel: fast pulling of reports. Can be exported into Excel. Easy of use.
GuestRev: Rate uploading tool is amazing and hitch-free.
United States of America
United States of America
VP Revenue Management & Distribution
X-Large Hotel
- 1
- 2
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Cendyn will help you to organize your data and communication with your leads turning them to guests. Get a centralised view of customer data with tools to take action, with real time insights on each guest so you can measure their value and make smarter decisions
Showing all answers to: "What does this product or service do well?"
Cendyn will help you to organize your data and communication with your leads turning them to guests. Get a centralised view of customer data with tools to take action, with real time insights on each guest so you can measure their value and make smarter decisions
Cendyn's offering towards business intelligence is a great tool for capturing all of the different data points and then gives the hotel central point to view and make use of the data collected seamlessly.
Cendyn is a worldwide reference in the Hospitality Marketing, e-Marketing, CRM and other key areas for the Hospitality Industry. Oracle Hospitality has a long standing relationship with Cendyn in building integration to these suite of products.
Question:
What differentiates this product or service from the competition?
Answer:
With a focus on integrated hotel CRM, hotel sales, and revenue strategy technology platforms, Cendyn drives sales, marketing, and revenue performance for tens of thousands of hotels across the globe. The Cendyn Hospitality Cloud offers a complete set of software services for the industry, aligning marketing, sales, and revenue teams to optimize their strategies and drive performance and loyalty across their business units.
Showing all answers to: "What differentiates this product or service from the competition?"
With a focus on integrated hotel CRM, hotel sales, and revenue strategy technology platforms, Cendyn drives sales, marketing, and revenue performance for tens of thousands of hotels across the globe. The Cendyn Hospitality Cloud offers a complete set of software services for the industry, aligning marketing, sales, and revenue teams to optimize their strategies and drive performance and loyalty across their business units.
The integration between RMS & Cendyn gives mutual clients the capability to integrate their PMS data with their BI tool seamlessly providing up to date and accurate data whenever the property needs it.
Cendyn is a large corporation with a solid experience and global footprint, this provides customers with the reassurance that they technology investments are in good hands.
Cendyn responds fast and has been working with Oracle Hospitality in multiple innovative initiatives.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Your guests are unique. Their passions, journeys, and personality traits push them beyond easily defined demographics. In the age of “customer-first” and machine learning, guests expect hotels to service and communicate based on subtle nuances and details. Guests expect these messages in the channels they prefer and will ignore messages that don’t resonate or that appear irrelevant, tone-deaf, or untargeted.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Your guests are unique. Their passions, journeys, and personality traits push them beyond easily defined demographics. In the age of “customer-first” and machine learning, guests expect hotels to service and communicate based on subtle nuances and details. Guests expect these messages in the channels they prefer and will ignore messages that don’t resonate or that appear irrelevant, tone-deaf, or untargeted.
Make sure you set up the integration thoroughly and work with the Cendyn training and support teams closely.
The tool is extremely powerful so take the time to get the most out of it from the get go.
Cendyn should be on your short list of potential candidates if your hotel is looking for a proven and innovative solution for your hotel. We have a long standing relationships with Cendyn and we keep evolving in our partnerships to bring more innovative solution to the market together.
Recommended by
Nikolay Lazarov
Integraton Manager
@
Clock Software
Tom Buttigieg
Head partnerships
@
RMS Cloud
Fabricio Titiro
Director of Hospitality Partnerships
@
Oracle Hospitality
Nikolay Lazarov
Integraton Manager
@
Clock Software
Tom Buttigieg
Head partnerships
@
RMS Cloud
Fabricio Titiro
Director of Hospitality Partnerships
@
Oracle Hospitality
Are you a consultant or vendor that recommends Cendyn?
Leave a recommendation
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Support
Unverified
Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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