Revintel (Cendyn)
4.1 (17 REVIEWS)
Krystal, Krystal, John + 13 more experts recommend Cendyn
Read RecommendationsRevintel (Cendyn)
4.1 (17 REVIEWS)
Unranked in Business Intelligence
Navigate your data. Save valuable time. Monitor performance.
86% recommended by 251 hotels
Hyatt, Virgin, Jumeirah & 248 others
Ratings Summary
Recommended by
Achievements
This vendor's trending score is rising, Revintel (Cendyn) is the #7 most trending product in the Business Intelligence category (out of 65) and the #261 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Capabilities
Compose data into intelligent insights
Team collaboration
Team collaboration
The easy-to-use interface promotes cross-team collaboration. Marketing can view real-time campaign performance; sales can monitor negotiated accounts by tracking performance at the rate code level; and, of course, revenue managers can view the full picture of ancillary and room revenue at the agency, corporate and portfolio level.
Features
Analytics
Forecasting, Budgeting & Planning
Data Management
Collaboration
Pricing
Pricing Available By Request
Cendyn has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Success Stories
Palazzo Versace Dubai leverages eInsight® CRM to personalize the guest experience
Dubai (United Arab Emirates)
TIME Hotels leverages Cendyn's integrated product suite to transform the guest experience
Dubai (United Arab Emirates)
Rotana leverages Cendyn CRS to drive loyalty and demand across their distribution channels
الخبر (Saudi Arabia)
The Set Collection leverages Cendyn's CRM to consolidate their guest data.
(United Kingdom)
References
"Since we’ve partnered with Cendyn, we’ve doubled the size of our database. Cendyn has allowed us to really focus and grow our channel mix. We’ve exceeded our goals in the channels most profitable to us."
"Cendyn’s website and CMS services were instrumental in redefining Margaritaville Hotel & Resorts’ online visual identity and brand presence. Their teams really understand how to create an optimal web experience for guests while supporting multiple, complex properties."
"Revintel is great for us because it consolidates all of the data from different sources into one platform that we can run many different reports off of, that really assist us in making the right decisions."
"Cendyn is a great product for us. It really helps us figure out what our occupancy will be and what the demand looks like. We use Cendyn’s Guestrev product for our revenue management system. It’s a great dynamic system that looks at all of the different business demands and gives us a great forecast. From there, we’re really able to optimize and figure out the right pricing points and looking at their recommendations to optimize our business."
"Using Guestfolio CRM is simple, but the payoffs on how it improves guest communications and hotel insights have been massive."
"Using every element of Guestfolio CRM has enabled us to simplify the whole experience for the guest. It doesn’t just save time for us as a team, it is vital for the guest to improve their overall experience at Nita Lake Lodge."
"Guestrev had the types of reports we were looking for, including forecasting, on-the-books as well as historical. It's very difficult in the high-end luxury market to convince people to move into that daily rate market so we needed a solution that helps us with that process."
"We have been using Pegasus Analytics for over a year and find it a great help to understand the key drivers influencing demand and revenue. It has helped our sales team in understanding the booking pattern of key clients, helping us in our 2019 rate and negotiation strategy."
"We have used eProposal for so long now, it’s become second nature! It makes everything so much easier for the team. Everything auto-populates so is extremely fast to send out our proposals – the first electronic interaction is fast and seamless which works well for our customers."
"Partnering with Cendyn was an easy choice. The robust offering of services (eProposal, eMenus, eInsight and digital media) have armed our sales and marketing team with powerful selling tools. eProposal integrates seamlessly with CI/TY, allowing for the creation of highly personalized proposals in minutes, gaining more time to focus on revenue-generation. Plus, Cendyn’s communication suite with real-time alerts ensures no lead is forgotten."
"I love eProposal. I recommend it to hoteliers and event planners responding to RFPs. It’s much easier to get our proposals to the top of the line. When responding to RFPs, speed is everything and eProposal saves us time and gives us the competitive edge."
"I’ve seen lots of companies run their marketing in a silo, but by using Cendyn's CRM and digital marketing services together, it allows us to really direct our efforts to what the data is telling us. We can spend our dollars on what is most effective. It takes the guesswork out of a lot of things. It’s so beneficial to have them integrated together."
"With Cendyn, we see direct, bottom line improvement to our CRM efforts and ability to nurture a repeat client base. Cendyn has performed so quickly, especially in times of need. It’s been a great boom for us."
"“Our revenue management system is one of the primary factors behind our multi-year run of successes, there are other contributory factors, certainly, but the (guestrev) system clearly helps us support and execute on our strategies."
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
"Since we’ve partnered with Cendyn, we’ve doubled the size of our database. Cendyn has allowed us to really focus and grow our channel mix. We’ve exceeded our goals in the channels most profitable to us."
"With Cendyn we were able to understand our guests like never before. This enhanced business intelligence provided us two critical opportunities—first, the ability to drive personalized and meaningful communications to support guest satisfaction and loyalty; and secondly, a cost-effective solution to drive more revenue."
"The training Cendyn provided was extremely helpful. Our trainer Cassandra did an outstanding job. She took the time to thoroughly answer questions and was very detailed throughout the entire experience. Our product service managers were wonderful, especially Debi. Her patience, ability to guide, assist and just being there to answer questions was fantastic!"
"We are delighted with the functionality that Guestfolio offers and are excited with the ability to be able to track our return on investment, as well as being able to track and interact with our clients."
"As a Relais & Châteaux property, providing a high quality guest experience at Hotel Wailea is our number one priority. Guestfolio’s personal concierge has helped us anticipate guest needs before they arrive, their pre and post-stay emails have kept us in touch with our clientele, and their surveys have helped us raise our own service standards by providing quick and candid guest feedback."
"Guestfolio is always finding a way to make their product as user-friendly as possible for clients and we really appreciate how they are constantly innovating and evolving their product."
"I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in comparison to vendors that we've worked with previously in a similar space."
"In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), these are all turned into opportunities — instead of adjusting myself to follow the brand's cookie-cutter rules, I’m able to talk to my CRS manager as well as the digital agency team to brainstorm and implement our ideas. So I’m very excited about the fact that I have the flexibility and expert support from their team to make things happen."
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
"I'm on my ninth year here [at Beach Terrace Inn] and we've been through several digital marketing companies through the process. I have found Travel Tripper's folks to be by far the most innovative...With some of our previous companies, I really felt like we were just an account that they handled. With Travel Tripper, I feel very much that they're invested in our success."
"I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in comparison to vendors that we've worked with previously in a similar space."
"In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), these are all turned into opportunities — instead of adjusting myself to follow the brand's cookie-cutter rules, I’m able to talk to my CRS manager as well as the digital agency team to brainstorm and implement our ideas. So I’m very excited about the fact that I have the flexibility and expert support from their team to make things happen."
"As a market intelligence tool, revcaster gives us a better understanding of a hotel’s competitive set and how we should price position ourselves."
"After a hiccup-free implementation process, we found grouprev to be extremely user-friendly, and saw immediate results."
"It is extremely valuable to us to have one comprehensive platform pulling data company-wide so that we can have a consistent, single source of truth for each property"
Featured Customers
Popularity by Segment
Size
115 | X-Large (200+ room)
73 | Large (75-199 room)
27 | Medium (25-74 room)
8 | Small (10-24 room)
3 | X-Small (1-9 room)
Type
95 | Boutiques
74 | Resorts
62 | Luxury Hotels
38 | City Center Hotels
35 | Branded Hotels
28 | Casinos
17 | Bed & Breakfast & Inns
12 | Limited Service & Budget Hotels
12 | Vacation Rentals & Villas
11 | Extended Stay & Serviced Apartments
10 | Airport/Conference Hotels
6 | RV Parks & Campgrounds
5 | Hostels
5 | Motels
Region
213 | North America
38 | Europe
14 | Asia Pacific
9 | Oceania
7 | Middle East
6 | Central America
4 | Africa
Category
146 | Hotel Reservations Systems
126 | Booking Engine
51 | Digital Marketing Agencies
41 | Hotel CRM & Email Marketing
31 | Revenue Management Systems
17 | Business Intelligence
11 | RFPs & Proposal Management Software
4 | Website Design
3 | Event Management Software
2 | Group Sales Management Software
More Products by Cendyn
17
Reviews
3
Expert Recommendations
Hotelier Rating
Great Company and Product to Work with
Regional Director from 500+ room Casino in Las Vegas (United States of America)
Its a No-Brainer
Director of Accommodations from 100 to 199 room Luxury Hotel in Vernon (Canada)
Review of Revintel, GuestRev, and GroupRev
Room Revenue Manager from 200 to 499 room Airport/Conference Hotel in Breckenridge (United States of America)
Business Inteligente really makes my life easier
Revenue Manager from 75-99 room Luxury Hotel in San José del Cabo (Mexico)
Not The Right Fit
Sales & Marketing Coordinator from 100 to 199 room Resort in Playa del Carmen (Mexico)
A must have RMS for optimization!
Director of Revenue from 200 to 499 room Luxury Hotel in Coral Gables (United States of America)
Good, but needs to improve on some areas
Director of Revenue from 5 to 9 room Hostel in Auckland (New Zealand)
Must have for Revenue Professionals
Reservation & Revenue Analyst Manager from Luxury Hotel in Yangon (Myanmar)
Revintel great reporting tool, Guestrev so so
VP Revenue Management & Distribution from 200 to 499 room Resort in Miami Beach (United States of America)
Revintel
VP Revenue Management from Luxury Hotel in Irvine (United States of America)
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Email Deliverability Guide for Hoteliers
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6 Easy Ways to Spruce Up Your Hotel’s Website
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Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
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