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Stayfull by innQuest
4.0 (24 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Stayfull by innQuest
Unranked in Channel Managers
Effortlessly Maximize Reach, Minimize Overbookings
85% recommended by 115 hotels
Riley Hotel Group, Ayres Hotel, Seaboard Hotels & 112 others
Bell - AI powered product analyst
I analyzed all of InnQuest’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Support
Supportive
Hoteliers often express dissatisfaction with the customer support of InnQuest's Channel Managers product, Stayfull. They consistently report very poor service after hours, highlighting an inability to get a response from support despite leaving several voice messages. Users mention that only voice messages can be left and that these are not returned, resulting in unresolved issues overnight. This lack of responsive follow-up and available live support channels seems to be a recurring problem for hoteliers using this software.
Manager
2 months ago
Verified
... Support very poor after hour. Left messages and no response whole night. Only can leave voice message, no answer, no call back. ...
See full reviewManager
2 months ago
Verified
... Support very poor after hour. Left messages and no response whole night. Only can leave voice message, no answer, no call back. ...
See full reviewManager
2 months ago
Verified
... Support very poor after hour. Left messages and no response whole night. Only can leave voice message, no answer, no call back. ...
See full reviewManager
2 months ago
Verified
... Support very poor after hour. Left messages and no response whole night. Only can leave voice message, no answer, no call back. ...
See full reviewManager
2 months ago
Verified
... Support very poor after hour. Left messages and no response whole night. Only can leave voice message, no answer, no call back. ...
See full reviewManager
2 months ago
Verified
... Support very poor after hour. Left messages and no response whole night. Only can leave voice message, no answer, no call back. ...
See full reviewManager
2 months ago
Verified
... Cloud base software, not expensive. But Promised service not achieved. The connection between room master and Siteminder is not stable, drop off from time to time. ...
See full reviewManager
2 months ago
Verified
... Cloud base software, not expensive. But Promised service not achieved. The connection between room master and Siteminder is not stable, drop off from time to time. ...
See full reviewAutomation
Streamlined
Hoteliers often express concerns about the automation features of InnQuest's Channel Managers product, Stayfull. They note that while automation was initially a strong point, it has deteriorated over time, leading to suboptimal performance. The automated processes, which are meant to reduce manual tasks and increase efficiency, have become unreliable, causing more manual intervention than before. Users report that the automation tools are not as intuitive and impactful as expected, which diminishes the overall workflow efficiency. This decline in effective automation has been a significant disappointment for hoteliers who once found value in these features.
Integrations
Connected
Hoteliers often express concerns about the integration capabilities of Stayfull by InnQuest. They note that the range of integrations, especially with essential systems like PMS and payment processors, is limited and lacks reliability. Users frequently experience instability with integrations, as evidenced by the inconsistent connection between Room Master and Siteminder, leading to disruptions. Moreover, there are significant challenges in setting up integrations, suggesting a lack of ease and reliability in the process. Customization of these integrations to meet specific hotel needs remains difficult, which complicates the overall user experience.
Manager
2 months ago
Verified
... Cloud base software, not expensive. But Promised service not achieved. The connection between room master and Siteminder is not stable, drop off from time to time. ...
See full review
2 months ago
Verified
... They forced you to take on their CC processor (ValPay), which was very expensive, about $35,000 per year. They stated you could no longer process charges if you were not going with their CC ...
See full reviewValue
Balanced
Hoteliers often express concerns about the value offered by InnQuest's Channel Managers product, Stayfull by innQuest. They point out that the requirement to use the expensive ValPay credit card processor, which costs about $35,000 per year, significantly diminishes the value proposition. Moreover, the product is no longer competitive with other Property Management Systems (PMS) since there has been a lack of investment in updates and improvements. Users have managed to find work-arounds for some issues, but the overall lack of responsiveness from sales reps and hidden customer support further detracts from the perceived value for money.
2 months ago
Verified
... They forced you to take on their CC processor (ValPay), which was very expensive, about $35,000 per year. They stated you could no longer process charges if you were not going with their CC ...
See full review
2 months ago
Verified
... No longer competitive, nothing to note here. Their channel manager is stay-full is OK. ...
See full review
2 months ago
Verified
... They forced you to take on their CC processor (ValPay), which was very expensive, about $35,000 per year. They stated you could no longer process charges if you were not going with their CC ...
See full review
2 months ago
Verified
... They forced you to take on their CC processor (ValPay), which was very expensive, about $35,000 per year. They stated you could no longer process charges if you were not going with their CC processor. We found a work-around. They are not investing in the product anymore, so the value proposition is gone and the roommaster is no longer competitive with other PMS. Sales rep will not call back and others like to hide when you have problems. You are on your own. Stay away - better ...
See full review
2 months ago
Verified
... They forced you to take on their CC processor (ValPay), which was very expensive, about $35,000 per year. They stated you could no longer process charges if you were not going with their CC processor. We found a work-around. They are not investing in the product anymore, so the value proposition is gone and the roommaster is no longer competitive with other PMS. Sales rep will not call back and others like to hide when you have problems. You are on your own. Stay away - better and cheaper ...
See full review
2 months ago
Verified
... No longer competitive, nothing to note here. Their channel manager is stay-full is OK. ...
See full review
2 months ago
Verified
... No longer competitive, nothing to note here. Their channel manager is stay-full is OK. ...
See full reviewFunctionality
Balanced
Hoteliers often find that the functionality of Stayfull by InnQuest falls short of expectations. They report that the core features, such as booking and reporting, do not perform well, citing issues with reliability, including downtime and a lack of investment in updates to the product. Additionally, although there are some features available, users express concern over the incomplete set of tools necessary for competitive operation. This lack of comprehensive functionality has led hoteliers to explore alternative solutions and work-arounds. Moreover, the automation capabilities don't sufficiently automate tasks like billing or reporting, reducing the software's effectiveness in streamlining operations.
Manager
2 months ago
Verified
... Support very poor after hour. Left messages and no response whole night. Only can leave voice message, no answer, no call back. ...
See full review
2 months ago
Verified
... They forced you to take on their CC processor (ValPay), which was very expensive, about $35,000 per year. They stated you could no longer process charges if you were not going with their CC processor. We found a work-around. They are not investing in the product anymore, so the value proposition is gone and the roommaster ...
See full review
2 months ago
Verified
... No longer competitive, nothing to note here. Their channel manager is stay-full is OK. ...
See full review
2 months ago
Verified
... No longer competitive, nothing to note here. Their channel manager is stay-full is OK. ...
See full reviewWhat Types of Hotels InnQuest is Popular For
Size
33 | Large (75-199 room)
57 | Medium (25-74 room)
8 | Small (10-24 room)
10 | X-Large (200+ room)
6 | X-Small (1-9 room)
Country
84 | United States of America
8 | United Kingdom
7 | Australia
2 | New Zealand
1 | Trinidad and Tobago
1 | Guyana
1 | Paraguay
1 | Spain
1 | Belize
1 | Bahamas
1 | Vanuatu
Type
38 | Bed & Breakfast & Inns
37 | Boutiques
19 | Branded Hotels
7 | Casinos
22 | City Center Hotels
24 | Airport/Conference Hotels
11 | Extended Stay & Serviced Apartments
2 | Hostels
31 | Limited Service & Budget Hotels
9 | Luxury Hotels
21 | Motels
48 | Resorts
5 | RV Parks & Campgrounds
6 | Vacation Rentals & Villas
Region
84 | North America
9 | Europe
10 | Oceania
2 | South America
3 | Central America
Category
90 | Hotel Management Software
47 | Booking Engine
40 | Property Management Systems
24 | Channel Managers
1 | Payments Processing Software
1 | Website Design
Didn’t find what you were looking for?
What is InnQuest?
Founded in 1994 | Headquarters in Tampa, Florida | 30 employees
Stayfull by innQuest is a channel management system that simplifies and optimizes the distribution of room rates and inventory across 155+ online travel agencies (OTAs) and booking channels. This tool enhances a property's visibility on prominent platforms such as Expedia, Booking.com, and TripAdvisor. Stayfull automatically updates room inventory across all channels in real-time, preventing overbookings and minimizing manual errors.
Key features include centralized rate management, allowing users to handle rate closeouts, length of stay restrictions, and rate adjustments all from one platform. This functionality ensures that properties can sell rooms on multiple sites simultaneously, manage inventory efficiently, and close channels once full occupancy is reached. Additionally, Stayfull provides valuable performance data insights, enabling businesses to analyze and optimize their most profitable channel partnerships. This makes it an indispensable tool for improving operational efficiency and maximizing revenue.
Capabilities
Eliminate Overbookings with Seamless Inventory Management
Eliminate Overbookings with Seamless Inventory Management
StayFull Channel Manager ensures you never face overbookings again. With automatic, real-time inventory updates across 155+ OTAs and channels, your room availability is always accurate. Manage and control rates, closeouts, and restrictions from a centralized platform, preventing errors and maximizing efficiency. Enjoy peace of mind knowing your bookings are accurately reflected across all channels, so you can focus on delivering exceptional guest experiences.
Centralized Rate Management
Centralized Rate Management
Effortlessly manage rate closeouts, length of stay restrictions, and rate amounts from a single hub. Our Centralized Rate Management feature ensures consistent pricing across all channels with real-time updates. Simplify your rate adjustments and inventory control, optimizing revenue with minimal effort.
Insightful Channel Performance Analytics
Insightful Channel Performance Analytics
Gain valuable insights with detailed performance data for each channel. Analyze how each partnership contributes to your success, understand which channels drive the most revenue, and make informed decisions to optimize your strategy. With comprehensive analytics, you can enhance your channel mix and focus on the most valuable partnerships.
Features
Rate Management
4/5 features
Room Type Mapping
4/5 features
Automation & Syncing
4/5 features
Administration & Settings
4/5 features
Analytics & Reporting
4/5 features
Other
0/1 features
InnQuest Reviews Summary
Ease of Use
4.2/5
Customer Support
3.8/5
ROI
4.0/5
Implementation
3.8/5
Recommended by
Achievements
This vendor's trending score is rising, Stayfull by innQuest is the #12 most trending product in the Channel Managers category (out of 111) and the #520 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreInnQuest has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
InnQuest Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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InnQuest Case Studies
InnQuest doesn’t have any case studies available
References
"We’ve currently got twenty-five pubs with letting rooms, and we made the decision to change our PMS (to roomMaster Anywhere). This was partly because we needed a platform that would integrate with our till system in order to remove the manual errors we were experiencing, but we also wanted a much more innovative, forward-thinking PMS."
Chris Wright
Central Operations Manager @
Wadworth
"A highly visual web portal means that tracking occupancy and avoiding double-bookings has never been more straightforward. It also ties in seamlessly with all of the major booking engines and the Global Distribution System."
Elizabeth Wells
Reservations Manager @
Mannin Hotel
"The online booking system means that I can be at home with my kids when I need to be, while still taking bookings on a 24/7 basis over my laptop."
Cath McCallum
Owner @
Jura Hotel
"We’ve currently got twenty-five pubs with letting rooms, and we made the decision to change our PMS (to roomMaster Anywhere). This was partly because we needed a platform that would integrate with our till system in order to remove the manual errors we were experiencing, but we also wanted a much more innovative, forward-thinking PMS."
Chris Wright
Central Operations Manager @
Wadworth
"A highly visual web portal means that tracking occupancy and avoiding double-bookings has never been more straightforward. It also ties in seamlessly with all of the major booking engines and the Global Distribution System."
Elizabeth Wells
Reservations Manager @
Mannin Hotel
"roomMaster allowed us the ability to get a view of all our properties at a glance. We're able to check first thing in the morning how each of our properties did the night before. The easy to read dashboard is the first thing you see when you log in and you already have key information in front of you."
Lisa Zifer
Vice President of Operations @
Riley Hotel Group
""Having used roomMaster for some years, lodge and IT staff would never consider returning to our previous manual process. roomMaster is incredibly user-friendly and easy to learn. New employees master it very quickly. It is completely reliable, there were no transition glitches and it never fails us.""
Scott Durham
Superintendant @
Virginia State Parks
"InnQuest is an excellent strategic partner for managing hotel properties, ensuring optimum guest satisfaction and producing insightful reports ensuring our operations are properly managed."
Andrew Bloomfield
Director of Information Technology @
AC Hotel Sunnyvale Moffett Park
"roomMaster allowed us the ability to get a view of all our properties at a glance. We're able to check first thing in the morning how each of our properties did the night before. The easy to read dashboard is the first thing you see when you log in and you already have key information in front of you."
Lisa Zifer
Vice President of Operations @
Riley Hotel Group
""Having used roomMaster for some years, lodge and IT staff would never consider returning to our previous manual process. roomMaster is incredibly user-friendly and easy to learn. New employees master it very quickly. It is completely reliable, there were no transition glitches and it never fails us.""
Scott Durham
Superintendant @
Virginia State Parks
"InnQuest is an excellent strategic partner for managing hotel properties, ensuring optimum guest satisfaction and producing insightful reports ensuring our operations are properly managed."
Andrew Bloomfield
Director of Information Technology @
AC Hotel Sunnyvale Moffett Park
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
"roomMaster allowed us the ability to get a view of all our properties at a glance. We're able to check first thing in the morning how each of our properties did the night before. The easy to read dashboard is the first thing you see when you log in and you already have key information in front of you."
Lisa Zifer
Vice President of Operations @
Riley Hotel Group
""Having used roomMaster for some years, lodge and IT staff would never consider returning to our previous manual process. roomMaster is incredibly user-friendly and easy to learn. New employees master it very quickly. It is completely reliable, there were no transition glitches and it never fails us.""
Scott Durham
Superintendant` @
Virginia State Parks
"InnQuest is an excellent strategic partner for managing hotel properties, ensuring optimum guest satisfaction and producing insightful reports ensuring our operations are properly managed."
Andrew Bloomfield
Director of Information Technology @
AC Hotel Sunnyvale Moffett Park
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
""We’ve been able to increase our page ranking with OTAs and boost our online presence overall. It was so hard to manually change those rates before.""
Jessee Pilgrim
Owner @
Pelican Bay Resort
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa/Newport Beach
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
Featured Customers
More Products by InnQuest
Hotelier Rating
Looking for specific info?
0
Used to be good value but gone downhill now
from 1 to 4 room Branded Hotel in Anaheim (United States of America)
Verified
2 months ago
No longer competitive, nothing to note here. Their channel manager is stay-full is OK.
United States of America
United States of America
X-Small Hotel
0
Support very poor after hour. Left messages and no response whole night. Only can leave voice message, no answer, no call back.
Manager from 25-49 room Motel in Long Beach (United States of America)
Verified
2 months ago
Cloud base software, not expensive. But Promised service not achieved. The connection between room master and Siteminder is not stable, drop off from time to time.
United States of America
United States of America
Manager
Medium Hotel
8
Simple and easy to use hardware and software solutions
Director of Revenue Management from 200 to 499 room Branded Hotel in Alpharetta (United States of America)
Verified
16 months ago
Room Master is a very easy to learn and straight-forward system. The only thing that prevents me from giving a 10 rather than an 8 is that the stock list of reports is very limited. InnQuest sales and support is always very helpful and responsive which I greatly value and appreciate.
United States of America
United States of America
Director of Revenue Management
X-Large Hotel
9
Ease of access and friendly.
Financial Controller from 100 to 199 room Extended Stay & Serviced Apartment in Farmington Hills (United States of America)
Verified
2 years ago
problem solving method, Adoptability of the current trend of business, the report for reservations and the chart give more insight for making daily decisions and follow up.
United States of America
United States of America
Financial Controller
Large Hotel
2
RoomMaster Stayfull and Yield management suck
Manager from 50-74 room Boutique in South Lake Tahoe (United States of America)
Verified
2 years ago
Right now not much. We have been having problems with the new Stayfull product and InnQuest did not make it clear about the limited functionality in advance.
United States of America
United States of America
Manager
Medium Hotel
10
I personally have used Innquest for since 2000. When it was call Roommaster2000.
Manager from 25-49 room Boutique in Anchorage (United States of America)
Verified
2 years ago
It is very easy it is to train staff. The reports are great. Easy rate configuration. The yielding.availability and forecasting
United States of America
United States of America
Manager
Medium Hotel
10
Very professional service with advance system
Manager from 25-49 room Motel in Cairns (Australia)
Verified
2 years ago
24 hours service with problem sloving with maping, Channals activations issues etc. When we need, responding to the phone as quickly as possible when required
Australia
Australia
Manager
Medium Hotel
10
Great PMS
FOM from 25-49 room Bed & Breakfast & Inn in Miami Beach (United States of America)
Verified
2 years ago
RoomMaster is such a joy to work with, easy to train FDAs on using the software, we have 4 hotels that uses RoomMaster and utilizes minimal hardware and we do not have loss of revenue to downtime.
* Easy to use.
* Software easy to troubleshoot.
* Very economical.
United States of America
United States of America
FOM
Medium Hotel
10
A great partner with Alcazar Palm Springs Hotel
General Manager from 25-49 room Boutique in Palm Springs (United States of America)
Verified
2 years ago
Innquest has supported Alcazar Palm Springs for over 10 years now. Their knowledge of the products and there responsiveness to our questions and inquiries are handle quickly and professionally.
We have researched other products on the market but their level service has kept us with Innquest.
United States of America
United States of America
General Manager
Medium Hotel
9
Berlin Heritage Inn Review of Room Master
Owner from 25-49 room Bed & Breakfast & Inn in Berlin (United States of America)
Verified
3 years ago
We like the remote access that RoomMaster has now. Their platform is affordable and they are continue to try to bring relivent and necessary improvement to the PMS. Thank you!
United States of America
United States of America
Owner
Medium Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
RoomMaster are firstly experts in Property Management, the system is robust with proven stability and are known experts for their reporting functionality. The system is easy to operate and can suit a large range of property types.
Showing all answers to: "What does this product or service do well?"
RoomMaster are firstly experts in Property Management, the system is robust with proven stability and are known experts for their reporting functionality.
The system is easy to operate and can suit a large range of property types.
Question:
What differentiates this product or service from the competition?
Answer:
Firstly the people, they are experts in consulting with accommodation providers and designing the right technical stack for hospitality businesses. Secondly, the extensive reporting features are a standout.
Showing all answers to: "What differentiates this product or service from the competition?"
Firstly the people, they are experts in consulting with accommodation providers and designing the right technical stack for hospitality businesses.
Secondly, the extensive reporting features are a standout.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
RoomMaster is one of the most established brands in the world of PMS's. It is well known and well used for a reason, speak to the team about how you can automate your processes, increase your direct bookings, and provide a better guest experience.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
RoomMaster is one of the most established brands in the world of PMS's. It is well known and well used for a reason, speak to the team about how you can automate your processes, increase your direct bookings, and provide a better guest experience.
Recommended by
Monique Jensen
Partnerships Director
@
SiteMinder
Monique Jensen
Partnerships Director
@
SiteMinder
Are you a consultant or vendor that recommends InnQuest?
Leave a recommendation
News
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2 years ago
5 Smart Tips To Enhance The Guest Experience At Your Hotel
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2 years ago
InnQuest Earns 'High Performer' Badge From SoftwareSuggest
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3 years ago
InnQuest’s Channel Manager Stayfull Expands to 158 OTA Partners
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3 years ago
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3 years ago
InnQuest Software Launches roomMaster Anywhere, A Next Generation Hotel Management Software, in North America
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Support
Verified Support
InnQuest has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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