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INTELITY Smart-Room Tablets
4.6 (62 REVIEWS)
HT Score
35 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
INTELITY Smart-Room Tablets
Ranked 6 (out of 25) in In-Room Hotel Tablets
Elevate Guest Experience with Award-Winning In-Room Technology
91% recommended by 79 hotels
More than 50% of INTELITY’s reviews come from United States.
Bell - AI powered product analyst
I analyzed all of INTELITY’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Intelity for its ability to streamline guest experiences and operational efficiency. The in-room tablets are praised for making room service ordering, guest communications, and personalized content delivery seamless and engaging. Hoteliers see increased revenues from upselling services like dining and spa, appreciate the ability to promote hotel events, and find the system integration with other software beneficial. Some concerns include occasional hardware issues and a lack of customization in certain UI elements, but these are mitigated by Intelity's responsive support team.
What Types of Hotels INTELITY is Popular For
Size
2 | X-Small (1-9 room)
12 | Small (10-49 room)
20 | Mid-Sized (50-99 room)
49 | Large (100-499 room)
11 | X-Large (500+ room)
Country
71 | United States
5 | Canada
4 | United Kingdom
2 | Mexico
2 | Spain
2 | Australia
1 | Brazil
1 | Maldives
1 | Vietnam
1 | Kuwait
1 | South Africa
1 | Greece
1 | United Arab Emirates
Type
60 | Boutique Hotels
60 | Luxury Hotels
58 | Resorts
30 | Bed & Breakfast & Inns
23 | Airport/Conference Hotels
20 | Branded Hotels
19 | City Center Hotels
14 | Casinos
11 | Limited Service & Budget Hotels
9 | Extended Stay & Serviced Apartments
9 | RV Parks & Campgrounds
1 | Hostels
1 | Vacation Rentals & Villas
Region
78 | North America
7 | Europe
2 | Asia Pacific
2 | Oceania
2 | Middle East
1 | South America
1 | Africa
Category
62 | In-Room Hotel Tablets
59 | Hotel Guest Apps
40 | Hotel Keyless Entry Systems
31 | Staff Collaboration Tools
23 | Guest Messaging Software
20 | Contactless Check-in
2 | Hospitality TV
Didn’t find what you were looking for?
What is INTELITY?
Founded in 2013 | Headquarters in California (United States) | 65 employees
INTELITY Smart-Room Tablets is a guest experience management system designed specifically for the hospitality industry. These in-room tablets provide a streamlined, digital experience that enhances both guest satisfaction and operational efficiency. Hoteliers value the tablets for features such as room service ordering, guest communications, and personalized content delivery. By offering one-touch requests for services, real-time dining menus, and spa reservations, the tablets boost in-room dining revenues and reduce operational costs. Seamless integration with PMS, POS, and room controls allows staff to manage requests swiftly and personalize guest interactions, making them an essential tool for modern hotels.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of INTELITY products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
INTELITY Reviews Analyzed: 62
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
INTELITY Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by INTELITY
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
INTELITY's Provided Description:
"Recognized as a global leader in hospitality tech, INTELITY’s Smart-Room Tablets transform the traditional hotel stay into a personalized, connected, and seamless digital experience. This premium solution blends guest-facing convenience with powerful operational tools—making it a must-have for modern luxury, boutique, and independent hotels. ## Why Hoteliers Choose INTELITY Tablets With a consistently high satisfaction rating from hospitality professionals, INTELITY’s in-room tablets have become the standard for smart-room innovation. Hoteliers see measurable results, including: - Increased guest satisfaction and engagement - Higher in-room dining and amenity bookings - Lower operating costs through staff efficiency - Reduced paper waste and enhanced sustainability - Seamless access to hotel services and information ## Guest-Centric Features That Delight Every tablet acts as a fully interactive digital concierge, offering guests immediate access to services, amenities, and entertainment; all without leaving their room. Features include: - One-touch service requests for housekeeping, maintenance, valet, and more - In-room dining with real-time menus and order tracking - Spa, dining, and activity reservations - Lighting, temperature, and room control integrations - Hotel directory, event schedules, and property maps - Messaging directly with hotel staff - Personalized offers, upsells, and digital advertising These tools not only enhance the guest experience, but also increase revenue opportunities and reduce calls to the front desk. ## Seamless Integration & Back-End Control The Smart-Room Tablet experience is fully powered by INTELITY’s Guest Experience Management System (GEMS®), giving hotel staff total control over the in-room experience: - Real-time request tracking and fulfillment - Content management and updates across all tablets - Guest behavior analytics and reporting - Automated alerts and team workflows - Integration with major PMS, POS, ticketing, room controls, and loyalty systems With centralized management and built-in automation, staff can respond faster, personalize more, and operate more efficiently. ## Flexible Hardware, Built for Hospitality INTELITY offers multiple hardware options to fit different room types and guest profiles: - **8" Lenovo Smart Tab M8** – Sleek and compact, perfect for bedside use - **10" Lenovo Smart Tab M10** – Enhanced screen and audio, ideal for premium suites These tablets are custom-configured for durability, high performance, and aesthetic integration with luxury hotel design. --- ## Proven Impact on Hotel KPIs Hotels implementing INTELITY’s in-room tablets typically see: - 20–35% increase in in-room dining and upsell conversions - 45+ staff hours saved per month through automation - 5–7% click-through rate on promotions and property announcements"
FAQs
Capabilities
Digital Concierge
Digital Concierge
Our digital concierge ensures a smooth and pleasant experience for guests, while saving time for staff so they can get back to what they do best – hospitality. Guests can easily discover information about the property, request a variety of services, order dining and view menus, and so much more.
Digital Dining Menus
Digital Dining Menus
Give guests access to your dining menu on your mobile app or in-room tablets. Our digital dining menu enables your team to make real-time changes to descriptions, imagery, and prices, ensuring guests see a most up-to-date menu selection. With the flexibility to add multiple menus, you can reduce printing and replacement costs.
Guests Service Requests
Guests Service Requests
Give guests what they need, when they need it. On the mobile app or in-room tablet, open the digital line of communication for guests to request maintenance, room cleaning, housekeeping, and more. Get a high-level overview of all your property’s requests in a single dashboard where hotel management and staff can manage, track, and dispatch guest requests, work orders, and preventative maintenance.
In-App Guest Messaging
In-App Guest Messaging
Communicate with your guests in real-time with in-app messages through a single interface. Keep guests informed and send special offers directly to the inbox in your guest’s mobile app or their in-room tablet. Provide guests with updates, automate arrival messages, make personalized offers, and more.
Promote Your Property With Guest Marketing
Promote Your Property With Guest Marketing
Our guest marketing and promotion tools create endless opportunities to reach your guests at the right time on their mobile device or in-room tablet. Capture guests’ attention with banner promotions, in-app messaging, and creative user experience flows, with capabilities to add personalized offers in real-time, scheduled, or automated.
Increase Incremental Retail Revenue
Increase Incremental Retail Revenue
From branded property merchandise to in-room luxury items, give guests the opportunity to view and purchase what they love most at your property through the mobile app or in-room tablet. Guest orders are easily managed, tracked, and fulfilled with our staff-facing Content Management System.
Restaurant, Spa Booking & Reservations
Restaurant, Spa Booking & Reservations
A digital concierge right in your guests’ hands. With a few taps of a mobile app or in-room tablet, guests can reserve a table at the hotel’s restaurants, book spa services, or even reserve a poolside cabana. Integrations with leading technologies, ensure guests have easy access to everything your hotel or resort has to offer, and drive non-room revenue.
A Fully Integrated Guest Experience
A Fully Integrated Guest Experience
Leveraging more than 100 integrations with the top PMS, POS, room controls, and ticketing providers, our platform makes it easy to incorporate guest experience technology directly within your existing technology stack. Unlock the digital experience for your guests on the mobile app or in-room tablet, while connecting your staff’s operations seamlessly.
API Available for Existing Apps
API Available for Existing Apps
Get the guest experience features you want on the app you have, powered by our platform API. Hotels can remain competitive in today’s digital age without needing to start at the beginning. Like a blank canvas, we can provide the color you need to elevate your digital guest experience offerings.
Features
Content & Information
4/5 features
Messaging & Communication
4/5 features
Request Management
4/5 features
Upselling & Offers
4/5 features
Guest Profiles
4/5 features
Advertising
4/5 features
Available Add-ons & Modules
Digital Dining Ordering & Delivery
Mobile Ordering & Room Service
With our digital dining, you can automate the dining process for your guests and staff while promoting a contactless experience. Your guests can view dining menus, select items to order, specify the delivery location, track request fulfillment time, and much more. Your team can automate dining requests, make real-time imagery and description changes to menus, and reduce dining calls, while your property can increase incremental revenue with forced modifiers, capture popular items, and more.
Guest Experience Management System
Staff Collaboration Tools
Our staff operation tool automates and streamline daily operations, manage incremental revenue streams, aids in elevating the guest experience, and more – all from a single dashboard. Resolve customer complaints quickly, schedule preventative maintenance, receive guest feedback instantaneously, and manage all of your mobile and in-room content in real-time.
Leveraging 100+ integrations with top PMS, POS, room controls, and ticketing providers, we make it easy to incorporate technology directly within your existing technology stack.
In-App Guest Messaging
Guest Messaging Software
Connect with your guests in real-time via in-app messages through mobile or in-room tablets. Keep guests informed and send special offers directly to the inbox in your guest’s mobile app or their room’s tablet. Provide guests with updates, automate arrival messages, make personalized offers, communicate quickly and easily with guests, reduce front desk call volume, and more.
INTELITY Reviews Summary
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.4/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, INTELITY Smart-Room Tablets is the #9 most trending product in the In-Room Hotel Tablets category (out of 25) and the #579 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreINTELITY has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
INTELITY Pricing
Pricing Available By Request
INTELITY has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare INTELITY to Top Alternatives
Leave your guests with a lasting impression.
Engage and delight your guests with touchscreen access to all of your amenities.
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Hotelier Rating
Looking for specific info?
9
Incorporation of In-Room-Tablets on property
Marketing Coordinator from 75-99 room Airport/Conference Hotel in Aspen (United States)
Verified
3 years ago
In our sustainability efforts, we are now able to be paperless in rooms. Guests have the ability to request a multitude of services, from additional towels, reservation/activity requests, and place in-room dining orders with the touch of a button. We are also able to advertise critical hotel information or promote on-property events on the...
United States
United States
Marketing Coordinator
Mid-Sized Hotel
10
Tablets
DIRECTOR OF OPERATIONS from 75-99 room Bed & Breakfast & Inn in Laguna Beach (United States)
Verified
3 years ago
-Efficient and user friendly -allows more time to focus on the guest in front of us and frees up phone lines
United States
United States
DIRECTOR OF OPERATIONS
Mid-Sized Hotel
8
Great vendor to work with
Director of Lodging from 100 to 199 room Bed & Breakfast & Inn in Tofte (United States)
Verified
3 years ago
Very easy to update ever changing information. Easy to use for guests. Best customer support I have experienced in the world.
United States
United States
Director of Lodging
Large Hotel
9
Powerful Solution with lots of Options
IT Application Analyst from 200 to 499 room Boutique in Battle Creek (United States)
Verified
3 years ago
Intelity provides a powerful solution that can solve many gaps in service for your hotel that your other software does not provide. The amount of tie-ins to other software to provide an intuitive and all encompassing solution for our hotel is amazing. The ability to set up in-room controls and Room Service ordering of food and amenities rig...
United States
United States
IT Application Analyst
Large Hotel
7
Intelity Smart Tablets
Director of Information Technology from 50-74 room Boutique in Watch Hill (United States)
Verified
3 years ago
Intelity Smart tablets use Esper MDM for easy configuration and deployment changes. Dashboard tells you at a glance what is operational and what isn't.
United States
United States
Director of Information Technology
Mid-Sized Hotel
9
Excellent System Integration and Digital Enablement for guests
CIO from 500+ room Casino in Las Vegas (United States)
Verified
4 years ago
Intelity is a key component in our integrated guest experience allowing us to provide technology in-room as well as via mobile devices. We look forward to building more features on their platform.
United States
United States
CIO
X-Large Hotel
10
An amazing, kind and supportive company
Owner from 10 to 24 room Bed & Breakfast & Inn in Julian (United States)
Verified
4 years ago
Ease of access to amazing hotel features like spa and food.
Guest experience feedback.. to avoid bad reviews.
Opportunity to increase sales through food and spa.
United States
United States
Owner
Small Hotel
10
The EMEA Sales guy + Bret (Engineer) are credits to the company
Global IT Manager - Guest Technology from 200 to 499 room Boutique in Dubai (United Arab Emirates)
Verified
4 years ago
Customer Focus
Overall knowledge of hospitality
Understanding of the Customer Journey
General project management
The ability to customise the product
Product will evolve with our future visiom
United Arab Emirates
United Arab Emirates
Global IT Manager - Guest Technology
Large Hotel
10
Forward-thinking concept with a great support team
Assistant Front Office Manager from 100 to 199 room Boutique in Denver (United States)
Verified
4 years ago
-I think the idea for the in-room iPads is super neat, especially with how customizable they are. It aids hotels with tailoring each stay to the guest, while also allowing them to cater the content to be relevant to the surrounding area. A lot of our guest use them as an aid to plan their stay, by seeing advertisements for local restaurants...
United States
United States
Assistant Front Office Manager
Large Hotel
10
Great Platform for Contactless guest engagement
IT Director from 200 to 499 room Branded Hotel in New York City (United States)
Verified
4 years ago
-Intelity is a great tool for contactless guest experience - whether it is ordering in room dining , amenities or controlling Room Temperature/Lights Intelity offers instant access to all the hotel services.
-Great platform for Hotel Branding and offering promotions to the guests.
United States
United States
IT Director
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Intelity Guest Mobile Apps excel in enhancing guest experiences at hotels. They provide seamless, personalized services like mobile check-in, room control, dining & spa reservations, and local information, all from the convenience of guests' smartphones, creating a more convenient and enjoyable stay.
Showing all answers to: "What does this product or service do well?"
Intelity Guest Mobile Apps excel in enhancing guest experiences at hotels. They provide seamless, personalized services like mobile check-in, room control, dining & spa reservations, and local information, all from the convenience of guests' smartphones, creating a more convenient and enjoyable stay.
Intelity's Smart-room tablets give guests incredibly easy access to the proeprties services and amenities all while enjoying the comfort and privacy of their guest sutie. guests are able to request hotel or local info, services and treatments, or book reservation with popular attractions onsite or locally
Intelity delivers a great looking and reliable piece of hardware in their in-room tablets.
They've been able to execute a simple, yet elegant UI/UX to help guests easily navigate between hotel services and quality content - like music, podcasts, radio, and news --to ensure a great in-room experience. We're thrilled to offer iHeartRadio content to travels using Intelity products to improve their in-room experience.
Everything, Intelity hotel tablets offer guests contactless access to services, amenities, dining. I was able to order show tickets, book a table, reserve a cabaña, schedule a massage and have my room cleaned all from the same device.
Intelity delivers an elegant tech solution to seamlessly connect hotel guests to the services and amenities most important to their stay. As a content partner, Intelity makes it effortless to connect guests to their favorite radio, music, and podcasts from iHeartRadio.
Question:
What differentiates this product or service from the competition?
Answer:
Intelity Guest Mobile Apps outshine competitors with their intuitive interface, robust functionality, and deep integration. They offer a comprehensive suite of services that seamlessly adapt to a hotel's unique needs, setting them apart in delivering exceptional guest satisfaction and operational efficiency.
Showing all answers to: "What differentiates this product or service from the competition?"
Intelity Guest Mobile Apps outshine competitors with their intuitive interface, robust functionality, and deep integration. They offer a comprehensive suite of services that seamlessly adapt to a hotel's unique needs, setting them apart in delivering exceptional guest satisfaction and operational efficiency.
hundreds of integrative options with intelity means that hotels can feel confident that operations can be run efficiently through Intelity's applications.
more than just a smart room tablet, intelity has mobile key, checkin/out, guest messaging, and other intuitive options to ensure guest stay is as efficient as possible.
Intelity has been a great partner and distribution platform for our content. They have a reliable product, great partner communication, and care deeply about delivering quality content that improves the guest experience.
I'm not aware of any other product/solution that offers the same convenience and flexibility. This is a purpose build device/solution that is easy to use and powerful enough to run everything seamlessly.
Intelity offers a multi-faceted approach to integration, offering both unique hardware and software solutions to meet the needs of consumers, hospitality operators, and integration partners. As a content partner, I trust Intelity to deliver my content in all the ways guests have grown accustomed to accessing content -- in-app, with a tap on a tablet, or through their voice.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Intelity Guest Mobile Apps are ideal for luxury hotels due to their ability to elevate the guest experience. They offer seamless, personalized services like in-room control, dining reservations, and spa bookings, aligning perfectly with the high-end expectations of luxury travelers. This technology not only enhances guest satisfaction but also helps luxury hotels differentiate themselves in a competitive market, delivering a truly unforgettable stay.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Intelity Guest Mobile Apps are ideal for luxury hotels due to their ability to elevate the guest experience. They offer seamless, personalized services like in-room control, dining reservations, and spa bookings, aligning perfectly with the high-end expectations of luxury travelers. This technology not only enhances guest satisfaction but also helps luxury hotels differentiate themselves in a competitive market, delivering a truly unforgettable stay.
I always want to ensure that hoteliers are considering all their options when it comes to providing the best guest experience possible. Leveraging new intuitive features that Intelity offers are part of the everyday normalcy for guests accessing information on a digital scale.
Intelity team cares deeply about their products, services, and their partners. They are great communicators, deliver on their commitments, and make the in-room experience feel seamless and intuitive to the hotel guest.
"try it you'll like it!" With Covid in full bloom, this solution allows you a contactless experience, everything you may want or need can be ordered in minutes. No need to hassle with your device, with the Intelity solution you have everything available as soon as you arrive in your room.
Intelity offers an excellent tech, hardware, and software solution for hoteliers. Be sure to ask Intelity how iHeartRadio can deliver a great in-room audio experience for guests -- radio stations to keep them connected to their hometowns while they're away or update them on events in their destination city, music to fit any mood or activity, or podcasts to pass the time and feed the mind.
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Bob Winter
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@
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Director of Marketing
@
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Support
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INTELITY has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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