Guestnet

4.7 (165 REVIEWS)

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HT Score  
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Henrike, Marco, Sandra + 36 more experts recommend Guestnet

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Ranked 2 (out of 92) in Hotel Guest Apps

2026 Finalist HotelTechAwards

Hoteliers voted Guestnet as the #2 Hotel Guest Apps provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Guest Experience Platform • Fully customizable and integrated guest app

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Bell avatar Bell - AI powered product analyst

I analyzed all of Guestnet’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Guestnet's app greatly enhances hotel operations by streamlining guest interactions and service delivery. With features like user-friendly interfaces, automating information updates, and providing guests with a seamless self-service experience, hotels can reduce operational costs and boost revenue. The app excels in connecting guests with regional activities and services, fostering an improved guest experience and higher customer satisfaction. Furthermore, Guestnet's continual development supports evolving hotel needs.

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Falkensteiner, ADLER, Quellenhof Luxury Resorts & 158 others

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Partners say

Industry experts recommend Guestnet for its ability to centralize guest communication and digitize services without requiring app installations. Its unique features include seamless multi-channel publishing, strong PMS integration, and the integration of ordering processes with existing hotel systems, enhancing both guest engagement and operational efficiency. Guestnet also offers innovative digital guest compendiums, boosting guest satisfaction and revenue through personalized service and upselling strategies.

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Henrike, Marco, Sandra and 36 others

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What Types of Hotels Guestnet is Popular For

Size

22 | X-Small (1-9 room)

56 | Small (10-49 room)

55 | Mid-Sized (50-99 room)

32 | Large (100-499 room)

Country

110 | Italy

25 | Austria

18 | Germany

2 | United States

2 | Greece

1 | Canada

1 | Estonia

1 | Switzerland

1 | Sweden

Type

66 | Luxury Hotels

52 | Boutique Hotels

43 | Bed & Breakfast & Inns

41 | Resorts

32 | Airport/Conference Hotels

22 | Limited Service & Budget Hotels

18 | Branded Hotels

17 | City Center Hotels

14 | Extended Stay & Serviced Apartments

9 | Vacation Rentals & Villas

4 | Hostels

4 | RV Parks & Campgrounds

Region

158 | Europe

3 | North America

Category

165 | Hotel Guest Apps

What is Guestnet?

Founded in 2022 | Headquarters in Bressanone (Italy) | 16 employees
Guestnet is a comprehensive digital guest information system designed for the hospitality industry. It offers easy-to-use booking services and seamlessly integrates with property management systems (PMS), enhancing both guest satisfaction and staff efficiency. The platform supports sustainable, paperless operations by providing real-time updates, customizable templates for menus and morning posts, and digital room bills. Guestnet also facilitates seamless communication, providing essential information and enabling easy upsell purchases via a fully customizable and integrated web app. By ensuring mobile access to these services, Guestnet boosts guest engagement and sales, making it an optimal choice for both large hotel chains and independent establishments.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Guestnet products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Guestnet

FAQs

Capabilities

Guest directory

Manage Booking System for Activities and Services

Shop & Room Service

Guest app personalized for the guest

Custom Branding

Features

Communication & Messaging

4/5 features

Content Management

4/5 features

Upselling

4/5 features

Request Management

4/5 features

Available Add-ons & Modules

Online Check In

Contactless Check-in
Digitize the full guest journey with mobile-enabled online check‑in, access to daily info and services during the stay, and online check‑out with live billing and payments—all without downloads.

PREMIUM ADD-ON

INCLUDED

INCLUDED

Guestnet Reviews Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Guestnet is the #1 most trending product in the Hotel Guest Apps category (out of 92) and the #43 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Guestnet’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Guestnet as the #2 Hotel Guest Apps provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
95 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Guestnet Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guestnet Average Guestnet

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7

Success Stories

3

References

10

Featured Customers

Guestnet Reviews

Hotelier Rating

Excellent
144
Very Good
14
Average
7
Poor
0
Terrible
0

Property Size

  • X-Small (22)
  • Small (56)
  • Mid-Sized (55)
  • Large (32)

Country

  • Italy
    Italy
    (110)
  • Austria
    Austria
    (25)
  • Germany
    Germany
    (18)
  • United States
    United States
    (2)
  • Greece
    Greece
    (2)
  • Canada
    Canada
    (1)
  • Estonia
    Estonia
    (1)
  • Switzerland
    Switzerland
    (1)
  • Sweden
    Sweden
    (1)

Region

  • North America
    North America
    (3)
  • Europe
    Europe
    (158)
10

Great app and nice team

Marketing & Sales from 75-99 room Boutique in Maria Alm (Austria)

Verified
5 months ago
Fast customer support and a nice team. Our guests really enjoy using this platform. Also easy to communicate via the hotel website. This means our guests can get a good impression of the activity program, wellness, etc. in advance.
Country Austria
Marketing & Sales
Mid-Sized Hotel
Lorena from Guestnet replied
Vielen Dank für eure großartige Bewertung und die lieben Worte! Es freut uns sehr, dass ihr unseren Support und das Team so positiv erlebt und eure Gäste die Plattform gerne nutzen. Besonders schön ist zu hören, dass die Einbindung über eure Website funktioniert und eure Gäste sich schon vor der Anreise einen guten Überblick über Aktivitäten, Wellness und das Programm verschaffen können. Euren Wunsch nach frühzeitig buchbaren Wellness-Terminen nehmen wir sehr ernst. Gerade für Gäste, die gerne langfristig planen, ist das ein wichtiger Punkt. Danke, dass ihr das so konkret ansprecht. Vielen Dank für euer Vertrauen und das wertvolle Feedback. Wir freuen uns, euch weiterhin zu begleiten.
10

How the Lerch Group streamlines guest departures with Guestnet’s Digital Check-out

Managing Director from 100 to 199 room Boutique in Bad Hindelang (Germany)

Verified
5 months ago
The decision to implement Guestnet’s digital check-out was a logical step on our path toward further digitalization. We wanted to offer our guests a modern, time-saving way to end their stay – without waiting lines at the reception and entirely on their own device. Especially during peak times, the digital check-out noticeably relieves our...
Country Germany
Managing Director
Large Hotel
Lorena from Guestnet replied
Vielen Dank für euer Feedback und euer Vertrauen! Der digitale Check-out ist für viele Betriebe ein echter Schritt nach vorn, umso schöner, dass er bei euch genau den gewünschten Effekt erzielt. Weniger Wartezeiten für die Gäste, mehr Ruhe und Entlastung für das Team, besonders in intensiven Phasen. Dass eure Gäste die Flexibilität schätzen und ihr gleichzeitig effizienter arbeiten könnt, freut uns sehr. Auch euer positives Feedback zur Bedienbarkeit und zum Support nehmen wir dankbar an.
10

How ULRICHSHOF Optimized Guest Communication and Internal Efficiency with Guestnet

Owner from 100 to 199 room Boutique in Rimbach (Germany)

Verified
5 months ago
The tools allow us to reduce paper and manual workflows. At the same time, the optimized communication saves time that we can now invest directly in our guests.
Country Germany
Owner
Large Hotel
Lorena from Guestnet replied
Vielen Dank für deine großartige Bewertung! Es freut uns sehr zu hören, dass ihr mit Guestnet Papier und manuelle Abläufe reduzieren konntet und die gewonnene Zeit nun direkt euren Gästen zugutekommt. Danke für euer Vertrauen und dafür, dass ihr eure Erfahrungen so offen teilt. Wir freuen uns sehr auf die weitere Zusammenarbeit mit euch!
10

Professionalism and excellent assistance

Owner from 50-74 room Bed & Breakfast & Inn in Commezzadura (Italy)

Verified
5 months ago
Sophie provided excellent service. The layout is elegant, easy to update, and very user-friendly. Our guests are thrilled to use it.
Country Italy
Owner
Mid-Sized Hotel
Lorena from Guestnet replied
Grazie mille per la tua ottima valutazione e per le parole sincere. Siamo molto felici di sapere che la collaborazione con Sophie, così come il layout e la facilità d’uso, siano stati apprezzati, ed è particolarmente bello sapere che anche i vostri ospiti ne sono entusiasti. Per quanto riguarda il loop dei programmi, desideriamo essere trasparenti: mettiamo a disposizione il software, ma non possiamo offrire supporto per l’hardware utilizzato. Grazie per aver dedicato del tempo a condividere questo feedback. Per noi è molto prezioso e ci aiuta a migliorare continuamente
10

Guestnet as a central communication platform – simple, efficient and perfect for modern guest services.

Hotelier from 100 to 199 room Airport/Conference Hotel in Grossarl (Austria)

Verified
5 months ago
Guestnet has taken our digital guest communication to a new level. We are particularly impressed by its intuitive usability, clear structure, and the ability to display all information centrally and in real time. Our guests can quickly find what they need, and our team can easily update content. The ASA integration is also a major advantage...
Country Austria
Hotelier
Large Hotel
Lorena from Guestnet replied
Danke euch für diese ausführliche Bewertung! Es ist großartig zu hören, wie deutlich Guestnet eure digitale Gästekommunikation stärkt, von der schnellen Orientierung für Gäste bis zur einfachen Pflege der Inhalte für euer Team. Besonders freut uns, dass die ASA-Integration eure internen Abläufe spürbar vereinfachen kann und ihr die Zusammenarbeit mit unserem Team so positiv erlebt. Bei den Verbesserungswünschen sind wir bereits in Kontakt und werde diese auch nochmals alle intern notieren. Danke, dass ihr eure Erfahrungen und Ideen so klar zusammengetragen habt.
10

How Såndgøld Alpine Glamping Elevates the Camping Experience with Guestnet

Management from 5 to 9 room Boutique in Campo Tures (Italy)

Verified
5 months ago
Guestnet allows us to provide guests with all important information 24/7, which significantly increases satisfaction. At the same time, the platform reduces our team’s workload through automation and boosts revenue through targeted upselling. We especially value the seamless integration with our existing systems and the strong alignment wit...
Country Italy
Management
X-Small Hotel
Lorena from Guestnet replied
Danke euch für dieses tolle Feedback! Schön zu hören, dass Guestnet euren Gästen rund um die Uhr alle wichtigen Infos bietet und gleichzeitig euer Team durch Automatisierung spürbar entlastet. Dass ihr zusätzlich vom gezielten Upselling profitiert und die Integration in eure bestehenden Systeme so gut funktioniert, freut uns besonders. Leicht verzögerte Ladezeiten können im Alltag natürlich störend sein. Wir behalten die Performance kontinuierlich im Blick, damit die Nutzung möglichst flüssig bleibt.
10

A Platform That Keeps Evolving — and Always One Step Ahead

CEO from 10 to 24 room Airport/Conference Hotel in Chiusa (Italy)

Verified
5 months ago
Over the past few years, we’ve noticed significant improvements in Guestnet’s product development. New features are released regularly, and existing ones are continuously refined. The digital check-in and check-out in particular have become essential tools for our daily operations. They not only streamline the arrival and departure process...
Country Italy
CEO
Small Hotel
Lorena from Guestnet replied
Vielen lieben Dank für deine schöne Bewertung! Es ist schön zu hören, wie stark ihr die Weiterentwicklung von Guestnet in den letzten Jahren wahrnehmt und dass besonders der digitale Check-in und Check-out inzwischen zu echten Schlüsselwerkzeugen in eurem Alltag geworden sind. Euer Wunsch nach mehr KI-gestützter Personalisierung ist spannend. Ideen in diese Richtung haben wir bereits auf der Roadmap.
10

Best all in one solution for hotel industry

Marketing Manager from 100 to 199 room Luxury Hotel in Borlange (Sweden)

Verified
5 months ago
The activity program is clear and easy to organize. In addition, Guestnet has great features such as menu, evening or morning mail and an interface for direct payment of the room bill.
Country Sweden
Marketing Manager
Large Hotel
Lorena from Guestnet replied
Dankeschön euch für die großartige Bewertung! Es freut mich zu hören, dass ihr das Aktivitätenprogramm so übersichtlich organisieren könnt und die weiteren Funktionen, von der Menüverwaltung bis zur Morgen- und Abendpost sowie der Payment-Schnittstelle, eure Abläufe bereits seit längerem spürbar erleichtern. Dass Guestnet mit euren steigenden Anforderungen mitwächst und ihr euch gut betreut fühlt, bedeutet uns viel. Anspruchsvolle Kunden motivieren uns und es ist schön zu hören, dass wir euch dabei zuverlässig begleiten können.
10

Every property needs Guestnet

Assistant from 50-74 room Boutique in Ortisei (Italy)

Verified
5 months ago
Easy to use, well visible site, efficient for the hotel and customers, in case of questions the staff are very helpful and fast.
Country Italy
Assistant
Mid-Sized Hotel
Lorena from Guestnet replied
Danke euch für euer Feedback! Schön zu hören, dass ihr Guestnet im Alltag so unkompliziert nutzen könnt, die Inhalte klar sichtbar sind und sowohl ihr als auch eure Gäste davon profitieren. Auch dass ihr bei Fragen schnell und hilfsbereit unterstützt werdet, freut uns sehr.
10

We highly recommend GuestNet!

Direktion from 100 to 199 room Luxury Hotel in Bressanone (Italy)

Verified
5 months ago
We are extremely pleased to be able to warmly recommend GuestNet and the entire team. Our guests react extremely positively to the software and we receive enthusiastic feedback every day. Working with the software is extremely pleasant, and the GuestNet team is always ready to provide us with advice and support. It is noticeable that a lot...
Country Italy
Direktion
Large Hotel
Lorena from Guestnet replied
Danke dir für diese wunderbare Bewertung und die klare Empfehlung! Es ist großartig zu hören, wie positiv eure Gäste auf Guestnet reagieren und dass ihr täglich begeistertes Feedback bekommt. Dass euch die Arbeit mit der Software leichtfällt und ihr euch vom Team gut begleitet fühlt, freut uns besonders. Danke, dass ihr eure Erfahrung so herzlich geteilt habt.
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Guestnet digitizes guest communication at its best, reduces the workload for staff, and increases additional revenue through easy cross- and upselling. It also enables a smoother guest communication with one flexible system.

Question:

What differentiates this product or service from the competition?

Answer:

All integrations run seamlessly and can be played via phone, TV screen, website, or print. Guests can book spa treatments, room service and any other extras through multiple channels. Additional offers are therefore easy to sell with maximizes additional in-house revenue.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Working with Guestnet is particularly worthwhile if your hotel offers many additional services. It reduces the workload for your team and allows you to manage upselling directly via the digital guest app.

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Unverified

Guestnet has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2026

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HT Score

95/100

Recommended

95%

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