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Optii Service
4.8 (10 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Optii Service
Unranked in Staff Collaboration Tools
Optti Service optimizes all guest requests and service orders to assure consistent and timely service while allowing your staff to spend more face to face time with guests.
95% recommended by 69 hotels
What is Optii Solutions?
Founded in 2008 | Headquarters in Austin (United States) | 31 employees
Optii Service is a comprehensive property management system designed to automate and manage guest requests and work orders from creation to completion. By eliminating manual communication and processes, Optii Service ensures consistent outcomes and enhances guest satisfaction ratings. The platform allows all line staff and management to receive, respond, and manage tasks remotely in real-time, thereby boosting productivity, reducing inefficiencies, and promoting accountability. This system fits seamlessly into existing hotel operations, streamlining workflow and elevating the overall guest experience through efficient task management.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Optii Solutions products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Optii Solutions Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Optii Solutions Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Optii Solutions
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Optii Solutions's Provided Description:
"Optii Service automates and manages all guest requests and work orders from creation to completion. This eliminate manual communication and processes that result in inconsistent outcomes and poor guest satisfaction ratings. With a simple goal in mind, all line staff and management can receive, respond, and manage all tasks remotely in real-time to boost productivity, reduce inefficiencies and promote accountability."
FAQs
Optii Service Alternatives
Not sure if Optii Solutions is right for your hotel? Here are similar Staff Collaboration Tools vendors that could be a good fit for your hotel:
Capabilities
Job Status Dashboard
Job Status Dashboard
Managers can seamlessly monitor and manage service delivery jobs, utilizing features like drag-and-drop status updates, quick access to job details, and flexible filtering options. This platform is accessible on mobile and desktop, with permission-based controls for managing departmental jobs, personal jobs, and streamlining the job management process.
Features
Task Management
4/5 features
Messaging & Collaboration
4/5 features
Escalations & Alerts
4/5 features
Reporting
4/5 features
Automation
4/5 features
Templates
4/5 features
Optii Solutions Reviews Summary
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.9/5
Implementation
4.9/5
Recommended by
Achievements
This vendor's trending score is rising, Optii Service is the #45 most trending product in the Staff Collaboration Tools category (out of 61) and the #1563 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreOptii Solutions has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Optii Solutions Pricing
Pricing Available By Request
Optii Solutions has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare Optii Solutions to Top Alternatives
More Together, Less Siloed
Teamwork so smooth, you could spread it on toast.
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Hotelier Rating
Looking for specific info?
9
OPTII Service and HK
Director of Rooms from 100 to 199 room Luxury Hotel in Panama City (Panama)
Verified
14 months ago
It helps to maximize time and therefore to focus on tasks that are most meaningful on the stay of a guest.
Panama
Panama
Director of Rooms
Large Hotel
10
KUDOS!!!
Executive Housekeeper from 100 to 199 room City Center Hotel in Makati (Philippines)
Verified
2 years ago
Optii is a very useful system when it comes to time management not just for the room attendant but especially for the supervisors and executive management. Aside from the system, the tech support is very accommodating to all the questions especially when you are new to the system. In line with this, due to the positive outcome on our proper...
Philippines
Philippines
Executive Housekeeper
Large Hotel
8
Needs a little work to be flawless
Guest Experience Manager from 100 to 199 room Boutique in West Hollywood (United States)
Verified
2 years ago
The automation of housekeeping task, such as room assignments, cleaning schedules, and maintenance requests, to streamline operations. Intergration with PMS system.
United States
United States
Guest Experience Manager
Large Hotel
10
Makes the world of difference
Head of Operational Effectiveness from 200 to 499 room City Center Hotel in Dublin (Ireland)
Verified
2 years ago
Great support for a powerful product. Our Housekeeping operations have been transformed from a paper based admin heavy department into a sleek, mobile-first team who seamlessly get on with their day. We’ve gained huge insight into our biggest labour cost which is allowing us to make well informed business decisions.
Ireland
Ireland
Head of Operational Effectiveness
Large Hotel
10
Housekeeping Team Member
OPerations Manager from 50-74 room Boutique in Broadbeach (Australia)
Verified
2 years ago
Communication, - This helps with our rooms and times needed. Assign - This is good to see where we need to go. Chat - is also great to keep the day going. Reporting - Is good for our manager to make sure items are replace in rooms and any damages are fix as soon as possible. It will be good once we can take photos on the optii houysekeeping...
Australia
Australia
OPerations Manager
Mid-Sized Hotel
10
Front office agent- Great to deal with
Guest service Agent from 50-74 room Boutique in Broadbeach (Australia)
Verified
3 years ago
The communication with the Housekeeping staff for reporting request for our guest or otherwise via the chat or assign rooms via the reporting is streamline for the running of the day. we collaborate with all our staff without the interruption of walkies talkies or mobile phones ringing. The task for housekeeping is made much easier with the...
Australia
Australia
Guest service Agent
Mid-Sized Hotel
10
Optii saves time, keeps team together and you dont miss anything so its great for Engagamnet and Customer satisfaction. It does save time and money
General Manager from 100 to 199 room Boutique in London (United Kingdom)
Verified
3 years ago
App that creates fluid end to end transparency. Cost saving and drives efficiency. Love it 100% and works amazingly well. Optii as a soft ware and AI completes what has been missing from hotels industry for years. With many floors and rooms trying to see and analyse efficiency is a wrong hard thing to do. Optii does really focuses on produc...
United Kingdom
United Kingdom
General Manager
Large Hotel
10
Opti and opti housekeeping
Executive housekeeper from 75-99 room Boutique in Moncton (Canada)
Verified
3 years ago
Opti and opti housekeeping has been amazing at organizing and optimizing our department and the entire hotel keeps departments more organized
Canada
Canada
Executive housekeeper
Mid-Sized Hotel
10
Optii has completely positively changed the way our operation runs!
GM from 200 to 499 room Boutique in Tampa (United States)
Verified
4 years ago
Optii gives us real time data and productivity monitoring that allows us to improve the guest and employee experience. These both relate to improved financials. The data allows us to recognize top performers along with coach opportunities. Also we are able to analyze room problem areas and proactively address before it becomes a guest issue.
United States
United States
GM
Large Hotel
10
Gaining accurate room cleaning times per room type and productivity
Housekeeping Manager from 200 to 499 room Boutique in Byron Bay (Australia)
Verified
6 years ago
* Gaining accurate room cleaning times per room type and productivity
* Able to monitor when guests have checked out so we can prioritise turning the room around for an arrival
* Prioritise and rush arrival rooms or guest daily services
* Easy to assign cleans to other teams when required to maintain daily challenges for guest satisfacti...
Australia
Australia
Housekeeping Manager
Large Hotel
- 1
It looks like Optii Solutions is not recommended by any hotels
Check out the top 10 most recommended Optii Solutions alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Tapendium chose to partner with Optii as it is the premier solution for hoteliers to manage their service requests. Not only does it provide a simple interface for teams and staff, but the reporting and management interfaces provide the details needed by management and decision makers. The escalation and alerting system also gives us confidence that requests will be actioned and no guests will be left waiting. From an integration perspective, Optii was able to provide us with comprehensive API documentation and knowledgeable support. Marrying this with their constant desire to improve meant that the minor enhancements we requested were actioned rapidly and in a way that we could easily add them to our integration.
Showing all answers to: "What does this product or service do well?"
Tapendium chose to partner with Optii as it is the premier solution for hoteliers to manage their service requests. Not only does it provide a simple interface for teams and staff, but the reporting and management interfaces provide the details needed by management and decision makers. The escalation and alerting system also gives us confidence that requests will be actioned and no guests will be left waiting.
From an integration perspective, Optii was able to provide us with comprehensive API documentation and knowledgeable support. Marrying this with their constant desire to improve meant that the minor enhancements we requested were actioned rapidly and in a way that we could easily add them to our integration.
Optii uses advanced technology in its hotel operations solution to make very cutting edge. It's housekeeping solution optimizes the efficiency of a hotel's workforce by using many data points including historic data and PMS guest data. Similar to a revenue management system, it aims to positively impact the hotels ADR and ultimately profitability.
Optii is an excellent operational platform that provides 4 great services. Their housekeeping software is super intuitive and easy to use. Their chat is fantastic for optimizing communication. Also with their maintenance platform they help keep hotels proactive vs reactive.
A great tool to automate processes in your internal communication, housekeeping, and service delivery. Optii collects data and provides a hotelier with a clear overview of real-time operations. Easy to use it's a perfect addition to make your teams' efforts more efficient.
Question:
What differentiates this product or service from the competition?
Answer:
Optii has focussed on user experience in the development of their solution, this has not only made their suite intuitive and easy to learn, but also allows users to rapidly master the system. This allows both all staff, from floor-workers to senior managers to focus on their role and not waste time learning a cumbersome system. The SaaS model used by Optii means that users get constant, iterative updates. This reduces the need to re-learn processes and systems and allows for additions and improvements to be easily rolled out to all customers. The level of configuration available to each hotel means that Optii can match the user's workflows rather than many other solutions that require the users to adapt to a fixed workflow. It's obvious that the use of machine learning, inline translations and a sophisticated (yet easy) rules engine has been developed for just this purpose. Optii's differentiation from the rest of the market isn't just in their product, it's also in their customer service and partner interactions. During our integration development Optii staff responded rapidly and took the time to provide comprehensive, accurate answers. I have confidence that this is part of the organisational culture as our mutual customers had always spoken highly of the Optii team.
Showing all answers to: "What differentiates this product or service from the competition?"
Optii has focussed on user experience in the development of their solution, this has not only made their suite intuitive and easy to learn, but also allows users to rapidly master the system. This allows both all staff, from floor-workers to senior managers to focus on their role and not waste time learning a cumbersome system.
The SaaS model used by Optii means that users get constant, iterative updates. This reduces the need to re-learn processes and systems and allows for additions and improvements to be easily rolled out to all customers.
The level of configuration available to each hotel means that Optii can match the user's workflows rather than many other solutions that require the users to adapt to a fixed workflow. It's obvious that the use of machine learning, inline translations and a sophisticated (yet easy) rules engine has been developed for just this purpose.
Optii's differentiation from the rest of the market isn't just in their product, it's also in their customer service and partner interactions. During our integration development Optii staff responded rapidly and took the time to provide comprehensive, accurate answers. I have confidence that this is part of the organisational culture as our mutual customers had always spoken highly of the Optii team.
Legacy tools on the market serve more as "checklist style" options and focus more on managing specific tasks. Optii takes a proactive approach toward operations as a whole and is more strategic for the business. The Optii team is composed of hotel operations experts who are hired directly from the field. It's clear that their Product, Customer Success, and Support teams have been in your shoes before.
Optii is clearly differentiated based on their focus. They are focused on driving operational excellence at hotels though their software. Their team are all product experts and clearly are focused on driving the industry forward
The system can help your team to do their jobs efficiently with its predictive algorithm that takes into account guest and staff details and gets smarter over time. Plus, their knowledgable customer success team is always ready to help with setting the right goals and getting the most out of this tool.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I would highly recommend signing up and getting the system in place. Beyond that, my advice on how to achieve this would vary based on hotel size and if it is a new or existing hotel. For a new hotel I would recommend consulting with Optii and guest facing staff to create the most common tasks and empower trusted staff to create new tasks as required. For an existing, small hotel I would recommend getting Optii set-up based on staff input and fine-tune the system as it is used. For a larger hotel, or a group of hotels I would say "don't be afraid to think outside the box". I can see opportunities beyond internal staff use and extending toward some external contractors using the system for job allocation within the hotel. If a hotel isn't using dedicated hotel operations management software then they're setting themselves up for a poor guest experience.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I would highly recommend signing up and getting the system in place. Beyond that, my advice on how to achieve this would vary based on hotel size and if it is a new or existing hotel.
For a new hotel I would recommend consulting with Optii and guest facing staff to create the most common tasks and empower trusted staff to create new tasks as required.
For an existing, small hotel I would recommend getting Optii set-up based on staff input and fine-tune the system as it is used.
For a larger hotel, or a group of hotels I would say "don't be afraid to think outside the box". I can see opportunities beyond internal staff use and extending toward some external contractors using the system for job allocation within the hotel.
If a hotel isn't using dedicated hotel operations management software then they're setting themselves up for a poor guest experience.
I think this is a great product for many types of hotels. My recommendation would be to be clear about all of your objectives. What are you trying to solve for, what are your business problems and then let the very knowledgable team at Optii share how other hoteliers have used the product to solve the same problems. Use the team as a resource for you!
I would recommend that hotel teams looking into Optii consider their whole tech stack when looking at Optii. Optii is a fantastic integrator and connected software which is different in todays hotel landscape
Comparing to other tools in this sector Optii approaches housekeeping from a time and people management perspective so use this tool to help your team be on top of their daily tasks and work more effectively.
Recommended by
Michael Lambert
Head of Engineering
@
Tapendium
Debra Wolman
GVP Americas
@
Duetto
Trevor MacLean
Strategic Partnerships Manager
@
Event Temple
Anastassia Kravtsenko
PR & Events Manager
@
Oaky
Michael Lambert
Head of Engineering
@
Tapendium
Debra Wolman
GVP Americas
@
Duetto
Trevor MacLean
Strategic Partnerships Manager
@
Event Temple
Anastassia Kravtsenko
PR & Events Manager
@
Oaky
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Support
Verified Support
Optii Solutions has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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