Optii Service
5.0 (7 REVIEWS)
HT Score
unranked
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Optii Service
Unranked in Staff Collaboration Tools
Optti Service optimizes all guest requests and service orders to assure consistent and timely service while allowing your staff to spend more face to face time with guests.
94% recommended by 52 hotels
The Ritz-Carlton Marina del Rey, Staycity Aparthotels, Kimpton Hotel Palomar & 49 others
More than 50% of Optii Solutions’s reviews come from Australia.
Ratings Summary
Ease of Use
5.0/5
Customer Support
4.9/5
ROI
5.0/5
Implementation
4.9/5
Recommended by
Achievements
This vendor's trending score is rising, Optii Service is the #9 most trending product in the Staff Collaboration Tools category (out of 51) and the #414 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreOptii Solutions has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
About Optii Service
Founded in 2008 | Headquarters in Austin (United States) | 31 employees
Optii Service automates and manages all guest requests and work orders from creation to completion. This eliminate manual communication and processes that result in inconsistent outcomes and poor guest satisfaction ratings. With a simple goal in mind, all line staff and management can receive, respond, and manage all tasks remotely in real-time to boost productivity, reduce inefficiencies and promote accountability.
Capabilities
Job Status Dashboard
Job Status Dashboard
Managers can seamlessly monitor and manage service delivery jobs, utilizing features like drag-and-drop status updates, quick access to job details, and flexible filtering options. This platform is accessible on mobile and desktop, with permission-based controls for managing departmental jobs, personal jobs, and streamlining the job management process.
Features
Task Management
4/5 features
Messaging & Collaboration
4/5 features
Escalations & Alerts
4/5 features
Reporting
4/5 features
Automation
4/5 features
Templates
4/5 features
Pricing
Pricing Available By Request
Optii Solutions has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Success Stories
Optii Solutions doesn’t have any case studies available
References
"Located on Australia’s Gold Coast in Surfer’s Paradise, the 41-story Rhapsody Resort combines the unparalleled convenience of apartment-style accommodations with the luxury of a modern beachside resort. Opened in 2016, the upscale resort boasts a selection of stunning studio, one and two-bedroom modern luxury apartments with scenic ocean and city views just a moment’s walk from the pristine white sands of Surfer’s Paradise Beach. The Challenge Upon opening more than three years ago, Rhapsody was manually managing all of the resort’s operations resulting in costly inefficiencies and extra work. More than 90% of the resort’s communications were managed through phone calls and radio calls. Over time, the team collectively recognized that in order to deliver exceptional guest experiences, it was necessary to update some of their operational procedures. They knew they needed to create more efficiencies to help increase their productivity, reduce costs and keep their guests happy, but they weren’t sure how to do it. The housekeeping team at Rhapsody was particularly struggling to maintain a consistent “cost per occupied room” (CPOR), and keep it aligned with their operating budget. The inefficient productivity was hindering the gross operating profit for the housekeeping department, and they were committed to correcting this. Housekeeping was also having a hard time keeping track of the room attendants’ “moving around time” (MAT) data. The MAT time is equivalent to the time that the room attendant spends in non-cleaning activities, or less productive time. The Solution The team at Rhapsody heard about the Optii platform from an existing Optii customer, and were keenly interested in implementing the housekeeping optimization platform. After a thorough review, Optii addressed the resort’s primary inefficiency of manual and outdated communications with the Optii Chat platform. Through Optii Chat, the resort was able to quickly and seamlessly connect every employee via desktop or mobile app so they could regularly communicate, share updates, and be engaged at all times. This single change eliminated the need for the resort’s reliance on phone or radio, and has greatly promoted accountability and encouraged teamwork, according to the Rhapsody team. Optii’s Housekeeping Optimization platform addressed the inconsistent CPOR issue by tracking cleaning times by room type during the year. The intuitive platform features AI predicted cleaning times by guests, allowing for more efficient and accurate planning and monitoring. This tool allows the housekeeping manager to identify inefficiencies and to follow up on unproductive periods. The Optii platform also solved the resort’s MAT data tracking challenge by helping the Rhapsody team clearly identify what their true MAT was, and then reducing the GAP to the minimum. With this change, the resort was able to significantly limit the amount of time spent on less productive activities. The Results Improved Financials – Rhapsody saved approximately 30% in housekeeping wages year-over-year. Individual Ownership/Accountability – Room attendants, supervisors, houseman, and public area managers are now accountable and responsible for each of their tasks. Before Optii, they relied on verbal team communication, and used a piece of paper to indicate the completion of a task. Now managers can monitor the status of each cleaning and non-cleaning task, including the time of creation, and the end time of the task with images. They now have more complete insight into each individual or staff assigned to the department. Accurate reporting – Through the Optii platform, the Rhapsody team can now access reports to monitor and track the performance of the department and individuals. This data allows managers to provide specific training based on the unique needs of the department/individuals. Optii assisted the resort in creating personalized training plans. A streamlined housekeeping structure – The housekeeping team was able to reduce the number of required supervision hours and restructure the management team to respond to the needs of the productivity and quality of the department. Department organization – With their reports and data all centralized in one place, the team better organized the department to more effectively align to the new structure. Better planning – With Optii, the team can track the room attendants, and supervisors, all in one view to monitor and better manage the productivity, but also to respond faster to guests’ request. “We’ve been using Optii since 2017, and I have to say that it has transformed the way we manage our operations, enabling us to focus on our guest experience and provide a memorable stay. All of which are contributing factors to maintaining our #1 position on TripAdvisor in Surfer Paradise over the last two years. Thanks to Optii, we were able to save approximately 30% in housekeeping wages against the prior year. We have been using Optii for three years now, and I would highly recommend it to everyone!”"
Neil Munro
General Manager @
Rhapsody Resort
"The Crowne Plaza Hunter Valley is a luxury resort located in the heart of Australia’s oldest wine-growing region. With lush vineyards and scenic golf course greens at the doorstep, the 318-room resort features a mix of hotel rooms and two- to three bedroom apartment villas spread out over 40 acres, nestled amongst the groomed greens of a championship golf course. The Challenge Effectively managing room attendants, who work behind closed doors and are spread out across multiple floors, is a challenge in any hotel. In a resort where housekeeping staff are traveling across vast differences in golf buggies, this challenge is amplified. “Communicating with room attendants and supervisors is challenging to say the least because one is unaware of the staff’s whereabouts, and it is difficult to coordinate their movements. We know this results in a considerable amount of lost time every day. Not only is our ability to turn-around clean rooms compromised, but our productivity, a key aspect in a high-wage country like Australia, is not at a level where it could be”, says Ben Nesbitt, Rooms Division Manager of the resort. “We cannot change the distances our staff have to travel from room to room, but we can help them minimize the travel - we know that technology can help to deliver efficient processes that will have a direct impact on our ability to service our guests and raise our productivity at the same time.” The Solution Optii's housekeeping optimization solution was selected for the results already achieved in other IHG hotels in Australia. “Features such as Optii housekeeping managed cleaning schedule have delivered impressive operational results in our sister hotels and it has been no secret in the group that these would be amplified in a resort situation”, says Mr Nesbitt. Another key reason the hotel selected Optii is due to the cloud-based technology platform. “A hotel is not an ideal environment to run a complicated system and we are focused on minimizing the technology footprint on property,” says Greg Dicks, Director for Finance and Business Support. “We not only save money on hardware and maintenance, but achieve a higher overall quality of service to our hotel- based users.” The Results “Our return on investment is measured by the positive benefits we have reaped from Optii,” says Mr Dicks. “Having the ability to supervise room attendants from a central location and essentially ‘remote control’ their movements in real time, had a considerable impact on our department’s productivity which already more than paid for the solution itself.” Another contributing factor to productivity management is communication: “Overall, Optii Housekeeping eliminates about 95% of cases where staff have to pick up a phone or supervisors need to travel across floors and sections to find a room attendant, resulting in considerable productivity improvements in itself,” says Dianne Vidler, Executive Housekeeper. “Optii’s Client Service Managers have been in regular contact with us since the installation, which has greatly helped in maximizing the use of the system. Working directly with a person that has a housekeeping background has been of immense help.” By using Optii Housekeeping, the hotel has been able to streamline a number of processes based on a new set of metrics that were not previously available. “We can now measure net cleaning times, time spent outside rooms and turnaround times of rooms - Optii helps us identify bottlenecks and provides a detailed foundation for the training and performance management of staff,” adds Ben Nesbitt. “We are now also able to recognize our staff by a monthly incentive that is based on the quality of cleaning, as well as the speed at which they clean - further contributing to our productivity results. Overall, we can now manage housekeeping towards clearly defined goals, which was not previously possible.” Mr Dicks summarizes: “All inclusive, we recorded a 21% productivity improvement against last year’s productivity results in the first three months.”"
Ben Nesbitt
Rooms Division Manager @
Crowne Plaza Hunter Valley
"With Optii, we have been able to find productivity savings at the beginning and end of each day. With a paper system there is no knowing when the first room is started or the last room is completed. We can now see these habits and train to eliminate them, resulting in labor savings and efficiencies gained! We were able to shave off wasted time at the beginning and end of each day. Being able to see the team’s progress with a glance at a computer or mobile device is a game changer. If we need to make changes to assignments during the day, no one has to search for a particular inspector or housekeeper. We are also able to manage room waits much more effectively and they now occur with less frequency. I love knowing where our associates are at a given moment. Also, being able to manage room waits easily. Also, Optii's customer service coaching and support is the best!"
Shelley Snyman
Director of Rooms @
AT&T Executive Education and Conference Center
Featured Customers
Popularity by Segment
Size
2 | Medium (25-74 room)
26 | Large (75-199 room)
40 | X-Large (200+ room)
Country
51 | Australia
7 | Philippines
6 | United States of America
5 | United Kingdom
2 | New Zealand
2 | Canada
1 | China
1 | Estonia
1 | Austria
Type
27 | Resorts
24 | Branded Hotels
24 | Luxury Hotels
12 | Extended Stay & Serviced Apartments
8 | Boutiques
8 | Hostels
5 | City Center Hotels
2 | Airport/Conference Hotels
1 | Casinos
1 | Motels
Region
53 | Oceania
8 | North America
8 | Asia Pacific
7 | Europe
Category
75 | Housekeeping Software
7 | Staff Collaboration Tools
6 | Employee Engagement Software
2 | Hotel Maintenance Software
More Products by Optii Solutions
Hotelier Rating
10
Hep, Hep, Hoooooraaayyyyy!!!
Executive Housekeeper from 100 to 199 room Extended Stay & Serviced Apartment in Makati (Philippines)
Verified
6 days ago
Optii is a very useful system when it comes to time management not just for the room attendant but especially for the supervisors and executive management. Aside from the system, the tech support is very accommodating to all the questions especially when you are new to the system.
Philippines
Philippines
Executive Housekeeper
Large Hotel
10
Housekeeping Team Member
OPerations Manager from 25-49 room Boutique in Broadbeach (Australia)
Verified
13 days ago
Communication, - This helps with our rooms and times needed. Assign - This is good to see where we need to go. Chat - is also great to keep the day going. Reporting - Is good for our manager to make sure items are replace in rooms and any damages are fix as soon as possible. It will be good once we can take photos on the optii houysekeeping...
Australia
Australia
OPerations Manager
Medium Hotel
10
Front office agent- Great to deal with
Guest service Agent from 25-49 room Boutique in Broadbeach (Australia)
Verified
14 days ago
The communication with the Housekeeping staff for reporting request for our guest or otherwise via the chat or assign rooms via the reporting is streamline for the running of the day. we collaborate with all our staff without the interruption of walkies talkies or mobile phones ringing. The task for housekeeping is made much easier with the...
Australia
Australia
Guest service Agent
Medium Hotel
10
Optii saves time, keeps team together and you dont miss anything so its great for Engagamnet and Customer satisfaction. It does save time and money
General Manager from 100 to 199 room Luxury Hotel in (United Kingdom)
Verified
11 months ago
App that creates fluid end to end transparency. Cost saving and drives efficiency. Love it 100% and works amazingly well. Optii as a soft ware and AI completes what has been missing from hotels industry for years. With many floors and rooms trying to see and analyse efficiency is a wrong hard thing to do. Optii does really focuses on produc...
United Kingdom
United Kingdom
General Manager
Large Hotel
10
Opti and opti housekeeping
Executive housekeeper from 75-99 room Motel in Moncton (Canada)
Verified
11 months ago
Opti and opti housekeeping has been amazing at organizing and optimizing our department and the entire hotel keeps departments more organized
Canada
Canada
Executive housekeeper
Large Hotel
10
Optii has completely positively changed the way our operation runs!
GM from 200 to 499 room Boutique in Tampa (United States of America)
Verified
15 months ago
Optii gives us real time data and productivity monitoring that allows us to improve the guest and employee experience. These both relate to improved financials. The data allows us to recognize top performers along with coach opportunities. Also we are able to analyze room problem areas and proactively address before it becomes a guest issue.
United States of America
United States of America
GM
X-Large Hotel
10
Gaining accurate room cleaning times per room type and productivity
Housekeeping Manager from 200 to 499 room Luxury Hotel in Byron Bay (Australia)
Verified
3 years ago
* Gaining accurate room cleaning times per room type and productivity
* Able to monitor when guests have checked out so we can prioritise turning the room around for an arrival
* Prioritise and rush arrival rooms or guest daily services
* Easy to assign cleans to other teams when required to maintain daily challenges for guest satisfacti...
Australia
Australia
Housekeeping Manager
X-Large Hotel
- 1
It looks like Optii Solutions is not recommended by any hotels
Check out the top 10 most recommended Optii Solutions alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Optii is an excellent operational platform that provides 4 great services. Their housekeeping software is super intuitive and easy to use. Their chat is fantastic for optimizing communication. Also with their maintenance platform they help keep hotels proactive vs reactive.
Showing all answers to: "What does this product or service do well?"
Optii is an excellent operational platform that provides 4 great services. Their housekeeping software is super intuitive and easy to use. Their chat is fantastic for optimizing communication. Also with their maintenance platform they help keep hotels proactive vs reactive.
A great tool to automate processes in your internal communication, housekeeping, and service delivery. Optii collects data and provides a hotelier with a clear overview of real-time operations. Easy to use it's a perfect addition to make your teams' efforts more efficient.
Optii is a leader in the Housekeeping and Staff Collaboration realm. Optii is a long term partner and has developed great integrations that work in combination with our Oracle Hospitality OPERA Suite.
Question:
What differentiates this product or service from the competition?
Answer:
Optii is clearly differentiated based on their focus. They are focused on driving operational excellence at hotels though their software. Their team are all product experts and clearly are focused on driving the industry forward
Showing all answers to: "What differentiates this product or service from the competition?"
Optii is clearly differentiated based on their focus. They are focused on driving operational excellence at hotels though their software. Their team are all product experts and clearly are focused on driving the industry forward
The system can help your team to do their jobs efficiently with its predictive algorithm that takes into account guest and staff details and gets smarter over time. Plus, their knowledgable customer success team is always ready to help with setting the right goals and getting the most out of this tool.
Optii is a very innovative player with a highly focused team. Specially in the last months the importance of such solutions has skyrocketed and Optii is a great company to consider when selecting the right solution.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I would recommend that hotel teams looking into Optii consider their whole tech stack when looking at Optii. Optii is a fantastic integrator and connected software which is different in todays hotel landscape
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I would recommend that hotel teams looking into Optii consider their whole tech stack when looking at Optii. Optii is a fantastic integrator and connected software which is different in todays hotel landscape
Comparing to other tools in this sector Optii approaches housekeeping from a time and people management perspective so use this tool to help your team be on top of their daily tasks and work more effectively.
Optii is a highly specialized set of solutions. Optii and the Oracle Hospitality portfolio can work in combination to help staff access the right data at the right time. Working behind the scenes with the best technology from companies such as Opti and Oracle Hospitality allows to increase security and positively impact the guest experience.
Recommended by
Trevor MacLean
Strategic Partnerships Manager
@
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Anastassia Kravtsenko
PR & Events Manager
@
Oaky
Fabricio Titiro
Principal - Partnerships
@
Oracle Hospitality
Trevor MacLean
Strategic Partnerships Manager
@
Event Temple
Anastassia Kravtsenko
PR & Events Manager
@
Oaky
Fabricio Titiro
Principal - Partnerships
@
Oracle Hospitality
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Posts
Optii Solutions
1 year ago
Optii Announces Connectivity to Oracle Hospitality Integration Platform
Optii Solutions
1 year ago
Optii Announces Two-way Integration with Stayntouch
Optii Solutions
1 year ago
Optii Solutions Launches Standalone Hotel Operations Solution
Optii Solutions
1 year ago
Optii Solutions Expands Leadership at Austin, TX Headquarter
Optii Solutions
1 year ago
Optii Solutions Onboards Two New Pebblebrook Hotels
Optii Solutions
1 year ago
Optii Solutions Expands Its Footprint to Austin and Recruits New CTO
Optii Solutions
1 year ago
The Inns of Sanibel Selects Optii Solutions to Help Increase Visibility Into Daily Hotel Operations
Optii Solutions
1 year ago
Optii Solutions Announces Two-Way Integration with RMS Cloud
Optii Solutions
1 year ago
Optii Solutions, The Leading Cloud-Based Hotel Operations Software, Continues its Expansion With the Appointment of Dino Pietropaolo as Chief Technology Officer
Optii Solutions
1 year ago
MCR Acquires Cloud-Based Hotel Management Platform Optii
Optii Solutions
2 years ago
The Brave New World of Hotel Operations
Optii Solutions
2 years ago
Optii Solutions Accelerates European Expansion in Housekeeping Operations with Integration of Mews
Optii Solutions
2 years ago
Housekeeping Clustering eBook
Optii Solutions
2 years ago
Optii and Tapendium Join Forces
Optii Solutions
3 years ago
Optii Solutions Announces International Growth Plans and Significant Operational Improvements for Hotels
Optii Solutions
3 years ago
Optii Prepares Housekeeping Operations For A Post-COVID World
Optii Solutions
3 years ago
Optii Solutions joins AHLA’s ‘Hospitality for Hope’ Initiative
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Support
Verified Support
Optii Solutions has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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