Optii Service

4.9 (9 REVIEWS)

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Jody, Michael, Debra + 3 more experts recommend Optii Solutions

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Optti Service optimizes all guest requests and service orders to assure consistent and timely service while allowing your staff to spend more face to face time with guests.

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Ratings Summary

4.9
Excellent
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
5.0/5
Implementation
4.9/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Optii Service is the #4 most trending product in the Staff Collaboration Tools category (out of 53) and the #200 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Optii Solutions has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Optii Service
Founded in 2008 | Headquarters in Austin (United States) | 31 employees
Optii Service automates and manages all guest requests and work orders from creation to completion. This eliminate manual communication and processes that result in inconsistent outcomes and poor guest satisfaction ratings. With a simple goal in mind, all line staff and management can receive, respond, and manage all tasks remotely in real-time to boost productivity, reduce inefficiencies and promote accountability.

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Capabilities

Job Status Dashboard

Features

Task Management

4/5 features

Messaging & Collaboration

4/5 features

Escalations & Alerts

4/5 features

Reporting

4/5 features

Automation

4/5 features

Pricing

Pricing Available By Request

Optii Solutions has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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4

Success Stories

3

References

9

Featured Customers

Popularity by Segment

Size

4 | Medium (25-74 room)

36 | Large (75-199 room)

54 | X-Large (200+ room)

Country

53 | Australia

21 | United States of America

7 | Philippines

5 | United Kingdom

3 | Germany

2 | New Zealand

2 | Austria

2 | Canada

2 | Ireland

1 | China

1 | Estonia

Type

39 | Luxury Hotels

33 | Branded Hotels

32 | Resorts

14 | Boutiques

14 | Extended Stay & Serviced Apartments

10 | City Center Hotels

10 | Hostels

4 | Motels

3 | Bed & Breakfast & Inns

3 | Airport/Conference Hotels

1 | Casinos

Region

55 | Oceania

23 | North America

13 | Europe

8 | Asia Pacific

Category

95 | Housekeeping Software

10 | Hotel Maintenance Software

9 | Staff Collaboration Tools

7 | Employee Engagement Software

More Products by Optii Solutions

https://ucarecdn.com/693d552b-0818-45e7-b1dd-0a04996c755f/-/crop/959x600/20,0/-/preview/
https://ucarecdn.com/aa5f3e5a-53ea-42d3-a9aa-324789f5a95c/-/crop/999x624/38,26/-/preview/
https://ucarecdn.com/6edcbef3-a3d4-48c0-8943-75517a269d06/-/crop/1041x650/59,0/-/preview/
https://ucarecdn.com/a822ce1d-581b-436b-aae8-120ddcbd9f41/-/crop/1158x724/72,40/-/preview/

Hotelier Rating

Excellent
83
Very Good
10
Average
5
Poor
0
Terrible
1

Property Size

  • Medium (4)
  • Large (36)
  • X-Large (54)

Country

  • Australia
    Australia
    (53)
  • United States of America
    United States of America
    (21)
  • Philippines
    Philippines
    (7)
  • United Kingdom
    United Kingdom
    (5)
  • Germany
    Germany
    (3)
  • New Zealand
    New Zealand
    (2)
  • Austria
    Austria
    (2)
  • Canada
    Canada
    (2)
  • Ireland
    Ireland
    (2)
  • China
    China
    (1)
  • Estonia
    Estonia
    (1)

Region

  • North America
    North America
    (23)
  • Europe
    Europe
    (13)
  • Asia Pacific
    Asia Pacific
    (8)
  • Oceania
    Oceania
    (55)
10

KUDOS!!!

Executive Housekeeper from 100 to 199 room Extended Stay & Serviced Apartment in Makati (Philippines)

Verified
4 months ago
Optii is a very useful system when it comes to time management not just for the room attendant but especially for the supervisors and executive management. Aside from the system, the tech support is very accommodating to all the questions especially when you are new to the system. In line with this, due to the positive outcome on our proper...
Country Philippines
Executive Housekeeper
Large Hotel
8

Needs a little work to be flawless

Guest Experience Manager from 100 to 199 room Boutique in West Hollywood (United States of America)

Verified
6 months ago
The automation of housekeeping task, such as room assignments, cleaning schedules, and maintenance requests, to streamline operations. Intergration with PMS system.
Country United States of America
Guest Experience Manager
Large Hotel
Juan from Optii Solutions replied
Thank you for your feedback! We're pleased to hear you appreciate the automation of housekeeping tasks and the integration with the PMS system to streamline operations. We've noted your concerns about interface intuitiveness and mobile accessibility. Our team is dedicated to refining these aspects to ensure a seamless user experience. For a more in-depth discussion about your concerns, please reach out to our support team or your dedicated success manager. We'd appreciate the opportunity to learn more and address any specific issues you've encountered. If you have any additional suggestions or specific features you'd like to see, please feel free to share. We're committed to continual improvement.
10

Makes the world of difference

Head of Operational Effectiveness from 500+ room City Center Hotel in Dublin (Ireland)

Verified
6 months ago
Great support for a powerful product. Our Housekeeping operations have been transformed from a paper based admin heavy department into a sleek, mobile-first team who seamlessly get on with their day. We’ve gained huge insight into our biggest labour cost which is allowing us to make well informed business decisions.
Country Ireland
Head of Operational Effectiveness
X-Large Hotel
Juan from Optii Solutions replied
Hi Lloyd, Thank you for the stellar 10/10 rating! It's fantastic to hear that our support has made a world of difference in transforming your housekeeping operations. We appreciate your positive feedback on the powerful product and the valuable insights gained for informed decision-making. Your suggestions for more integrations and above-property-level reporting are noted, and we're actively working on enhancing these aspects to bring even more efficiency to your operation. We appreciate your strong partnership with our business!
10

Housekeeping Team Member

OPerations Manager from 25-49 room Boutique in Broadbeach (Australia)

Verified
7 months ago
Communication, - This helps with our rooms and times needed. Assign - This is good to see where we need to go. Chat - is also great to keep the day going. Reporting - Is good for our manager to make sure items are replace in rooms and any damages are fix as soon as possible. It will be good once we can take photos on the optii houysekeeping...
Country Australia
OPerations Manager
Medium Hotel
Juan from Optii Solutions replied
Hi Mel, we thank you for the outstanding 10/10 rating and your insightful feedback! We're thrilled to hear about your positive experience with Optii, especially the benefits of our reporting feature. We understand your manager's preference for a different rostering system, and I'm pleased to report that with our open API, there are endless possibilities. I've connected with your success manager to explore these options in more detail. Thank you for choosing Optii! If you have any more insights or suggestions, we're here to listen. Your satisfaction is our priority!
10

Front office agent- Great to deal with

Guest service Agent from 25-49 room Boutique in Broadbeach (Australia)

Verified
7 months ago
The communication with the Housekeeping staff for reporting request for our guest or otherwise via the chat or assign rooms via the reporting is streamline for the running of the day. we collaborate with all our staff without the interruption of walkies talkies or mobile phones ringing. The task for housekeeping is made much easier with the...
Country Australia
Guest service Agent
Medium Hotel
Juan from Optii Solutions replied
Hi Koreena, thank you for your outstanding 10/10 rating and positive review! We're thrilled to hear about your great experience with Optii, particularly as front office manager. The ability to collaborate with staff without the interruption of walkie-talkies or mobile phones is a notable advantage of using our platform. Thank you for choosing Optii! We're here to listen if you have more insights or suggestions.
10

Optii saves time, keeps team together and you dont miss anything so its great for Engagamnet and Customer satisfaction. It does save time and money

General Manager from 100 to 199 room City Center Hotel in (United Kingdom)

Verified
17 months ago
App that creates fluid end to end transparency. Cost saving and drives efficiency. Love it 100% and works amazingly well. Optii as a soft ware and AI completes what has been missing from hotels industry for years. With many floors and rooms trying to see and analyse efficiency is a wrong hard thing to do. Optii does really focuses on produc...
Country United Kingdom
General Manager
Large Hotel
10

Opti and opti housekeeping

Executive housekeeper from 75-99 room Motel in Moncton (Canada)

Verified
18 months ago
Opti and opti housekeeping has been amazing at organizing and optimizing our department and the entire hotel keeps departments more organized
Country Canada
Executive housekeeper
Large Hotel
10

Optii has completely positively changed the way our operation runs!

GM from 200 to 499 room Boutique in Tampa (United States of America)

Verified
2 years ago
Optii gives us real time data and productivity monitoring that allows us to improve the guest and employee experience. These both relate to improved financials. The data allows us to recognize top performers along with coach opportunities. Also we are able to analyze room problem areas and proactively address before it becomes a guest issue.
Country United States of America
GM
X-Large Hotel
Shelley from Optii Solutions replied
Thank you, Shaun for your review and kind words about Optii! We're glad that you and your team are finding Optii to be such a valuable tool for so many reasons. We look forward to working with you for your property's continued success!
10

Gaining accurate room cleaning times per room type and productivity

Housekeeping Manager from 200 to 499 room Luxury Hotel in Byron Bay (Australia)

Verified
4 years ago
* Gaining accurate room cleaning times per room type and productivity * Able to monitor when guests have checked out so we can prioritise turning the room around for an arrival * Prioritise and rush arrival rooms or guest daily services * Easy to assign cleans to other teams when required to maintain daily challenges for guest satisfacti...
Country Australia
Housekeeping Manager
X-Large Hotel
Juan from Optii Solutions replied
Thank you for your excellent review of Optii, Susan! We are happy to hear you've had a great experience with our support team, and that our automated easy-friendly system allows your team to unleash its fullest potential in productivity, providing great turnaround times for your guests :) Thank you for your feedback about the traces -- our team works around the clock to develop new features and functionalities to further the hotel and guest experience. If there are any other features that you're interested in, please reach out to our team, we can't wait to keep building dynamic features for you and your team!
  • 1

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It looks like Optii Solutions is not recommended by any hotels

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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Great reporting and dashboards. The support and technical team is world class. We were having difficulty after a team transition and the support staff went above and beyond to help us get the data needed!

Question:

What differentiates this product or service from the competition?

Answer:

The support and technical team is world class. We were having difficulty after a team transition and the support staff went above and beyond to help us get the data needed! I had worked for a few days trying to get what we needed because of, well, mostly personnel issues. The support team at Optii was top notch!

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Optii is efficient and gives you the data you need. The support and technical team is world class. We were having difficulty after a team transition and the support staff went above and beyond to help us get the data needed!

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Posts

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Optii Solutions

3 months ago

With Optii Solutions, Guest and Staff Satisfaction Soars at the Ritz-Carlton Cleveland

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Optii Solutions

6 months ago

How Optii helped Montrose at Beverly Hills Streamline its Operations

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Optii Solutions

6 months ago

How Optii helped The Godfrey Hotel & Cabanas Tampa be more responsive, efficient and staff-friendly

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Optii Solutions

1 year ago

How Staycity Transformed Their ApartHotel Operations

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Optii Solutions

1 year ago

Optii Announces Connectivity to Oracle Hospitality Integration Platform

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Optii Solutions

1 year ago

Optii Announces Two-way Integration with Stayntouch

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Optii Solutions

1 year ago

Optii Solutions Launches Standalone Hotel Operations Solution

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Optii Solutions

1 year ago

Optii Solutions Expands Leadership at Austin, TX Headquarter

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Optii Solutions

2 years ago

Optii Solutions Onboards Two New Pebblebrook Hotels

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Optii Solutions

2 years ago

Optii Solutions Expands Its Footprint to Austin and Recruits New CTO

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Optii Solutions

2 years ago

The Inns of Sanibel Selects Optii Solutions to Help Increase Visibility Into Daily Hotel Operations

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Optii Solutions

2 years ago

Optii Solutions Announces Two-Way Integration with RMS Cloud

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Optii Solutions

2 years ago

Optii Solutions, The Leading Cloud-Based Hotel Operations Software, Continues its Expansion With the Appointment of Dino Pietropaolo as Chief Technology Officer

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Optii Solutions

2 years ago

MCR Acquires Cloud-Based Hotel Management Platform Optii

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Optii Solutions

2 years ago

The Brave New World of Hotel Operations

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Optii Solutions

2 years ago

Optii Solutions Accelerates European Expansion in Housekeeping Operations with Integration of Mews

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Optii Solutions

3 years ago

Housekeeping Clustering eBook

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Optii Solutions

3 years ago

Optii and Tapendium Join Forces

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Optii Solutions

3 years ago

Optii Solutions Announces International Growth Plans and Significant Operational Improvements for Hotels

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Optii Solutions

4 years ago

Optii Prepares Housekeeping Operations For A Post-COVID World

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Optii Solutions

4 years ago

Optii Solutions joins AHLA’s ‘Hospitality for Hope’ Initiative

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Support

Verified Support

Optii Solutions has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Recommended

95%

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