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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Snapfix Maintenance
4.7 (159 REVIEWS)
Ciara, Al, Dougall + 9 more experts recommend Snapfix
Read RecommendationsRanked 3 (out of 32) in Hotel Maintenance Software
Hoteliers voted Snapfix as the #3 Hotel Maintenance Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldSnap it. Fix it. Done.
94% recommended by 115 hotels
Radisson, Intercontinental, Hilton & 112 others
Bell - AI powered product analyst
I analyzed all of Snapfix’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Snapfix is a versatile hotel maintenance software that dramatically improves efficiency in managing maintenance tasks. Users praise its capacity to streamline issue reporting and task coordination through its intuitive photo-based interface, which enables swift, accurate communication among teams. Snapfix also empowers preventive maintenance and asset management efforts, aiding staff in identifying and rectifying recurring issues, thereby enhancing guest satisfaction and reducing operational costs. Despite its advantages, some users report issues with notifications, user management, and the initial learning curve.
Radisson, Intercontinental, Hilton & 112 others
Read their reviewsWhat Types of Hotels Snapfix is Popular For
Size
1 | X-Small (1-9 room)
6 | Small (10-49 room)
24 | Mid-Sized (50-99 room)
102 | Large (100-499 room)
33 | X-Large (500+ room)
Country
79 | Ireland
51 | United Kingdom
15 | United States
8 | New Zealand
5 | Thailand
2 | Turkey
1 | Poland
1 | South Africa
1 | Colombia
1 | Canada
1 | Cyprus
Type
82 | Branded Hotels
79 | Luxury Hotels
69 | Boutique Hotels
63 | Airport/Conference Hotels
54 | Bed & Breakfast & Inns
43 | City Center Hotels
43 | Resorts
35 | Limited Service & Budget Hotels
7 | RV Parks & Campgrounds
6 | Motels
5 | Hostels
3 | Extended Stay & Serviced Apartments
1 | Casinos
Region
132 | Europe
16 | North America
8 | Oceania
5 | Asia Pacific
2 | Middle East
1 | South America
1 | Africa
Category
159 | Hotel Maintenance Software
55 | Housekeeping Software
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Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Snapfix products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Snapfix Reviews Analyzed: 113
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Snapfix Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Snapfix
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Snapfix's Provided Description:
"Snapfix is a leading visual-first maintenance management platform designed specifically for hotels. With Snapfix, users create instant work orders by simply snapping a photo, video, or adding voice notes, eliminating paperwork and reducing delays. The intuitive, visual interface removes communication barriers, ensuring every team member clearly understands tasks in real-time, significantly reducing costly errors and duplicated efforts. Built as a single visual system customized for your industry, Snapfix streamlines processes, ensuring tasks are consistently executed according to your established standards. Real-time tracking and transparent accountability trails provide complete visibility into task statuses and team performance, backed by clear visual evidence of completion, ultimately enhancing building safety and reducing operational risks. Furthermore, Snapfix equips organizations with actionable insights, identifying trends, recurring issues, and team performance metrics, enabling smarter operational decisions. Trusted by thousands globally, Snapfix helps businesses transform facility management challenges into streamlined, efficient processes. Snapfix’s mission is clear: deliver operational clarity, measurable savings, and improved customer experiences, empowering teams to perform at their best every day."
Capabilities
Fix - Task Management & work orders
Comply - Safety and Compliance
Plan - Scheduled Maintenance
Track - Asset Management
Lost & Found
Lost & Found
A well organised Lost & Found process helps to drive guest satisfaction. With Snapfix you can keep track of all items that are found in your property. Add images so that it is easy recognisable for your guests and staff. Include additional information such as the location where it was found and where the item currently is stored. Mark the item yellow when the guest is contacted and green when it is returned.
Web form with QR code
Web form with QR code
Anybody can use the QR code-enabled web form to submit issues via their smartphone. Simply scan the code to access the form, add a photo and submit the issue. Your team can then take action on the issue in Snapfix. A perfect solution for staff or guests who do not have a Snapfix account.
Features
Asset Preservation
Inspections & Checklists
Messaging & Communication
Task Management
Workflow Automation
Analytics & Reporting
Available Add-ons & Modules
Housekeeping & Maintenance
Housekeeping SoftwareLost & Found
Concierge SoftwareRecommended by
Achievements
This vendor's trending score is rising, Snapfix Maintenance is the #2 most trending product in the Hotel Maintenance Software category (out of 32) and the #31 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSnapfix’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Snapfix as the #3 Hotel Maintenance Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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Snapfix Case Studies
How Harbour Hotels Standardized Operations Across 15 Properties with Snapfix
Chichester (United Kingdom)
How Wren Urban Nest Reduced Maintenance Complaints and Boosted Guest Satisfaction with Snapfix
Dublin (Ireland)
How The Brownwood Hotel Cut Management Work Hours and Improved Accountability with Snapfix
The Villages (United States)
How The Morrison Dublin Saves 1.5 Hours per Day and Elevates Guest Satisfaction with Snapfix
Dublin (Ireland)
References
"Snapfix has helped us to communicate effectively, manage more efficiently and, crucially for us, keep track of trends around recurring engineering issues."
"It just makes the hotel work much better, faster, and resolves issues quicker for everyone."
Featured Customers
More Products by Snapfix
Hotelier Rating
Looking for specific info?
Snapfix app.
General Manager from 50-74 room Boutique in Belmullet (Ireland)
Love that they send me two reports regarding our maintenance each day.
General Manager from 100 to 199 room City Center Hotel in Auckland Central (New Zealand)
Good application that can be used on the go with mobile
Maintenance Manager from 50-74 room Bed & Breakfast & Inn in Christchurch (New Zealand)
Fairly straight forward app
Front Office Manager from 50-74 room Bed & Breakfast & Inn in Christchurch (New Zealand)
Giving me back time!!!
Hotel Manager from 50-74 room Bed & Breakfast & Inn in Christchurch (New Zealand)
Fantastic app
General Manager from 100 to 199 room City Center Hotel in Dunedin (New Zealand)
Executive Housekeeper
Cluster Executive Housekeeper from 500+ room City Center Hotel in London (United Kingdom)
Bar Manager
Bar Manager from 100 to 199 room Branded Hotel in Mullingar (Ireland)
Bar Manager
Deputy General Manager from 100 to 199 room Branded Hotel in Mullingar (Ireland)
My experience with snapfix has been positive .Reporting problems is straightforward and saves time compared to to traditional reporting methods
Project Coordinator from 500+ room City Center Hotel in London (United Kingdom)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
What I consistently see is that Snapfix helps venues deliver the level of reliability that couples expect when they enquire. Weddings are emotional and time-sensitive, and any gap between what’s promised and what’s delivered can impact both conversion and trust. Snapfix keeps internal teams aligned so those promises are upheld. When details are shared clearly and tasks are visible to everyone, venues create a smoother experience from the first showround to the wedding day itself and that has a real influence on revenue and reputation.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
For me, the standout difference is how well Snapfix supports the guest journey as a whole, not just the operational checklist. Wedding venues need consistency at every touchpoint because couples compare multiple properties and make decisions based on confidence. Snapfix gives teams a system that reduces risk, avoids missed details, and ensures spaces are always presented at their best. That reliability strengthens a venue’s brand at the exact moments that matter and that’s something most tools don’t directly impact.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Think about the moments that influence a couple’s decision to book. It’s rarely the big gestures, it’s how smooth, organised, and attentive the venue feels. Snapfix helps create that impression behind the scenes. When every department is aligned, tasks are completed on time, and spaces are consistently immaculate and couples definitely notice. If you want your wedding business to convert more enquiries and build long-term reputation, invest in tools that support operational excellence as much as sales strategy. Snapfix is one of the few platforms that genuinely strengthens both.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
News
Snapfix
6 days ago
Snapfix Launches AI-Powered Housekeeping Module to Transform Hotel Room Turns in Real Time
Snapfix
2 months ago
Snapfix Hosts Expert Panel on Solving Hospitality Staffing Challenges in 2026
Snapfix
4 months ago
Snapfix Earns Global Top 3 Recognition for Hotel Maintenance Software in 2026 HotelTechAwards
Snapfix
5 months ago
How Harbour Hotels Standardized Operations Across 15 Properties with Snapfix
Snapfix
5 months ago
How Wren Urban Nest Reduced Maintenance Complaints and Boosted Guest Satisfaction with Snapfix
Snapfix
5 months ago
How The Brownwood Hotel Cut Management Work Hours and Improved Accountability with Snapfix
Snapfix
5 months ago
How The Morrison Dublin Saves 1.5 Hours per Day and Elevates Guest Satisfaction with Snapfix
Snapfix
6 months ago
Oxsana Hospitality Selects Snapfix as Preferred Maintenance and Operations Platform for Its Members
Snapfix
8 months ago
Snapfix Launches Multi-Site Console
Snapfix
1 year ago
From Compliance as a Task to Compliance as a Culture
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Snapfix has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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