Snapfix Maintenance

4.7 (159 REVIEWS)

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HT Score  
96 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ciara, Al, Dougall + 9 more experts recommend Snapfix

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Snapfix Maintenance

Ranked 3 (out of 32) in Hotel Maintenance Software

2026 Finalist HotelTechAwards

Hoteliers voted Snapfix as the #3 Hotel Maintenance Software provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Snap it. Fix it. Done.

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Bell avatar Bell - AI powered product analyst

I analyzed all of Snapfix’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Snapfix is a versatile hotel maintenance software that dramatically improves efficiency in managing maintenance tasks. Users praise its capacity to streamline issue reporting and task coordination through its intuitive photo-based interface, which enables swift, accurate communication among teams. Snapfix also empowers preventive maintenance and asset management efforts, aiding staff in identifying and rectifying recurring issues, thereby enhancing guest satisfaction and reducing operational costs. Despite its advantages, some users report issues with notifications, user management, and the initial learning curve.

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Radisson, Intercontinental, Hilton & 112 others

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What Types of Hotels Snapfix is Popular For

Size

1 | X-Small (1-9 room)

6 | Small (10-49 room)

24 | Mid-Sized (50-99 room)

102 | Large (100-499 room)

33 | X-Large (500+ room)

Country

79 | Ireland

51 | United Kingdom

15 | United States

8 | New Zealand

5 | Thailand

2 | Turkey

1 | Poland

1 | South Africa

1 | Colombia

1 | Canada

1 | Cyprus

Type

82 | Branded Hotels

79 | Luxury Hotels

69 | Boutique Hotels

63 | Airport/Conference Hotels

54 | Bed & Breakfast & Inns

43 | City Center Hotels

43 | Resorts

35 | Limited Service & Budget Hotels

7 | RV Parks & Campgrounds

6 | Motels

5 | Hostels

3 | Extended Stay & Serviced Apartments

1 | Casinos

Region

132 | Europe

16 | North America

8 | Oceania

5 | Asia Pacific

2 | Middle East

1 | South America

1 | Africa

Category

159 | Hotel Maintenance Software

55 | Housekeeping Software

Snapfix Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Hotel Maintenance Software for hotels in United Kingdom
#1 of 4
Best Hotel Maintenance Software for hotels in Ireland
#1 of 1
Best Hotel Maintenance Software for hotels in New Zealand
#1 of 1

Snapfix Hotel Maintenance Software Rankings

By size
Best Hotel Maintenance Software for Mid-sized Hotels 94% recommended by 109 Mid-sized hotels
#3 of 8
Medium hotels say that Snapfix's Hotel Maintenance Software, according to verified HotelTechReport reviews, effectively streamlines issue logging and task tracking, enhances communication across departments, and offers a user-friendly, mobile interface crucial for reactive and preventive maintenance in Medium-scale operations.
Best Hotel Maintenance Software for Enterprise Hotels 97% recommended by 32 Enterprise hotels
#2 of 5
X Large hotels say that Snapfix's Hotel Maintenance Software excels in enhancing communication, simplifying issue reporting, and streamlining task management, according to verified HotelTechReport reviews. The software's ease of use, tracking capabilities, and real-time updates are particularly valued for improving efficiency and accountability.
Best Hotel Maintenance Software for Large Hotels 94% recommended by 11 Large hotels
#6 of 6
Large hotels say that Snapfix's Hotel Maintenance Software stands out due to its user-friendly interface, efficient tracking and reporting capabilities, and seamless integration with daily operations, according to verified HotelTechReport reviews. Staff find it intuitive, enhancing workflow and improving communication across departments.
By type
Best Hotel Maintenance Software for Luxury Hotels 96% recommended by 73 Luxury Hotels hotels
#3 of 8
Luxury hotels say that Snapfix's Hotel Maintenance Software improves operational efficiency and accountability, as cited in verified HotelTechReport reviews. Luxury properties value its ease of use, prompt photo-based reporting, and enhanced cross-department communication, facilitating swift issue resolution.
Best Hotel Maintenance Software for RV Parks & Campgrounds 90% recommended by 7 RV Parks & Campgrounds hotels
#5 of 5
Rv-Parks-Campgrounds hotels say that Snapfix's Hotel Maintenance Software excels due to its user-friendly interface and streamlined task management, according to verified HotelTechReport reviews. The software's ease of use, efficient checklist handling, and effective task delegation are frequently highlighted strengths.
Best Hotel Maintenance Software for Limited Service & Budget Hotels 92% recommended by 33 Limited Service & Budget Hotels hotels
#4 of 7
Limited-Service-Budget hotels say that Snapfix's Hotel Maintenance Software, according to verified HotelTechReport reviews, is easy to use, enhances communication, and efficiently tracks maintenance tasks. These strengths are particularly valued by Limited-Service-Budget hotels for maintaining streamlined operations and improving overall efficiency.
Best Hotel Maintenance Software for Airport/Conference Hotels 97% recommended by 62 Airport/Conference Hotels hotels
#3 of 9
Conference hotels say that Snapfix's Hotel Maintenance Software ranks highly due to its ease of use, intuitive photo-based reporting, and efficiency enhancements, as indicated in verified HotelTechReport reviews. These features improve issue tracking and team communication, crucial for Conference environments.
Best Hotel Maintenance Software for Bed & Breakfast & Inns 97% recommended by 53 Bed & Breakfast & Inns hotels
#3 of 8
Bed-N-Breakfast hotels say that Snapfix's Hotel Maintenance Software receives high ratings in verified HotelTechReport reviews for its ease of use, mobile accessibility, and effective task organization. The platform facilitates smooth real-time issue reporting, efficient communication, and offers a practical photo-based workflow.
Best Hotel Maintenance Software for Boutique Hotels 96% recommended by 65 Boutique Hotels hotels
#5 of 8
Boutique hotels say that Snapfix's Hotel Maintenance Software receives high praise in verified HotelTechReport reviews for its ease of use, especially for non-tech-savvy staff, effective communication across departments, and proactive issue tracking. These features are crucial for Boutique hotel operations.
Best Hotel Maintenance Software for Branded Hotels 96% recommended by 80 Branded Hotels hotels
#4 of 9
Branded hotels say that Snapfix's Hotel Maintenance Software is highly rated according to verified HotelTechReport reviews due to its ease of use, effective communication facilitation, and enhanced task tracking. Branded properties benefit from streamlined operations, efficient issue reporting, and real-time progress monitoring.
Best Hotel Maintenance Software for City Center Hotels 92% recommended by 42 City Center Hotels hotels
#5 of 8
City-Center-Hotel hotels say that Snapfix's Hotel Maintenance Software receives high marks due to its user-friendly interface and efficient communication features. Verified HotelTechReport reviews highlight the software's ease of use in reporting issues with photo-based submissions and its capability to enhance team coordination.
Best Hotel Maintenance Software for Motels 90% recommended by 6 Motels hotels
#2 of 2
Motel hotels say that Snapfix's Hotel Maintenance Software ranks highly due to its ease of use, time-saving features, and effective photo-based reporting, according to verified HotelTechReport reviews. These qualities are crucial for enhancing operational efficiency and organization in Motel establishments.
Best Hotel Maintenance Software for Other 93% recommended by 10 Other hotels
#5 of 7
Other hotels say that Snapfix's Hotel Maintenance Software excels in streamlining communication and tracking maintenance tasks efficiently, according to verified HotelTechReport reviews. The software’s intuitive traffic light system and photo-sharing capabilities are frequently noted advantages for Other hotels.
Best Hotel Maintenance Software for Resorts 93% recommended by 40 Resorts hotels
#5 of 7
Resort hotels say that Snapfix's Hotel Maintenance Software, according to verified HotelTechReport reviews, excels in improving communication and team coordination. Resort hotels specifically value its user-friendly interface, real-time tracking capabilities, and the ability to readily log and visualize maintenance tasks with photos.
By region
Best Hotel Maintenance Software for hotels in North America 86% recommended by 14 hotels in North America
#4 of 9
Na hotels say that Snapfix's Hotel Maintenance Software streamlines communication and enables efficient task management, as noted in verified HotelTechReport reviews. Key strengths important to Na hotels include enhanced mobile accessibility, centralized documentation, and improved coordination across teams.
Best Hotel Maintenance Software for hotels in Europe 95% recommended by 127 hotels in Europe
#3 of 5
Europe hotels say that Snapfix's Hotel Maintenance Software, based on verified HotelTechReport reviews, excels due to its seamless reporting and task management functionality, user-friendly interface, and real-time communication capabilities, which foster a collaborative maintenance environment across various departments.
Best Hotel Maintenance Software for hotels in Asia Pacific 96% recommended by 5 hotels in Asia Pacific
#3 of 3
Ap hotels say that Snapfix's Hotel Maintenance Software effectively improves operational efficiency, streamlines communication, and enhances data management, according to verified HotelTechReport reviews. Key benefits include simplified issue reporting, real-time updates, and enhanced cross-departmental collaboration, crucial for Ap establishments.
Best Hotel Maintenance Software for hotels in Oceania 96% recommended by 8 hotels in Oceania
#3 of 3
Oc hotels say that Snapfix's Hotel Maintenance Software is appreciated for its efficiency, user-friendliness, and photo-based issue tracking, according to verified HotelTechReport reviews. These strengths enable timely task management and proactive maintenance, vital for the streamlined operations in Oc.
By country
Best Hotel Maintenance Software for hotels in United Kingdom 95% recommended by 49 hotels in United Kingdom
#1 of 4
Gb hotels say that Snapfix's Hotel Maintenance Software excels due to its user-friendly interface, efficient issue reporting, and streamlined communication, as highlighted in verified HotelTechReport reviews. The software enhances team coordination and operational management, reflecting its importance for Gb hotels.
Best Hotel Maintenance Software for hotels in Ireland 95% recommended by 77 hotels in Ireland
#1 of 1
Ie hotels say that Snapfix's Hotel Maintenance Software excels due to its user-friendly interface, effective communication features, and ability to track and resolve maintenance issues quickly. Verified HotelTechReport reviews highlight its practicality in improving accountability, enhancing coordination, and facilitating real-time updates, aspects crucial for Ie hotels.
Best Hotel Maintenance Software for hotels in New Zealand 96% recommended by 8 hotels in New Zealand
#1 of 1
Nz hotels say that Snapfix's Hotel Maintenance Software stands out in verified HotelTechReport reviews due to its user-friendly interface, photo-based issue reporting, and efficient task tracking via a traffic light system, which are essential features for hotels in Nz.
Best Hotel Maintenance Software for hotels in Thailand 96% recommended by 5 hotels in Thailand
#1 of 1
Th hotels say that Snapfix's Hotel Maintenance Software enhances operational efficiency, streamlines communication across departments, and provides real-time updates, according to verified HotelTechReport reviews. These strengths align with Th hotels' priorities for improving guest satisfaction and managing maintenance tasks effectively.
Best Hotel Maintenance Software for hotels in United States 86% recommended by 14 hotels in United States
#4 of 8
Us hotels say that Snapfix's Hotel Maintenance Software, based on verified HotelTechReport reviews, enhances communication, tracks tasks effectively, and improves mobile accessibility. These strengths, important to Us hotels, make it a valuable asset for maintaining and coordinating operations.

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What is Snapfix?

Founded in 2019 | Headquarters in Dublin (Ireland) | 46 employees
Snapfix Maintenance is a visual-first maintenance management platform specifically designed for hotels. It enhances efficiency and communication through intuitive, photo-based reporting that enables instant work order creation, eliminating paperwork and delays. With Snapfix, users snap a photo, video, or add voice notes to report issues, ensuring clear and real-time communication among teams. The platform integrates maintenance, housekeeping, and inspections, providing consolidated information and real-time updates. By offering actionable insights and tracking task statuses, Snapfix empowers hotels to reduce errors, streamline processes, and enhance operational efficiency.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Snapfix products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Snapfix

FAQs

Capabilities

Fix - Task Management & work orders

Comply - Safety and Compliance

Plan - Scheduled Maintenance

Track - Asset Management

Reporting & Analytics

Features

Asset Preservation

4/5 features

Inspections & Checklists

4/5 features

Messaging & Communication

4/5 features

Task Management

4/5 features

Workflow Automation

4/5 features

Available Add-ons & Modules

Housekeeping & Maintenance

Housekeeping Software
Empower everyone on your team to become the Hotel's eyes and ears by easily reporting and resolving issues or guest requests using the universal language of photos, messages and traffic lights, simply by using their mobile phone.

INCLUDED

Task Management

Staff Collaboration Tools
Manage every task in one app.

INCLUDED

Lost & Found

Concierge Software
A well organised Lost & Found process helps to drive guest satisfaction. With Snapfix you can keep track of all items that are found in your property. Add images so that it is easy recognisable for your guests and staff. Include additional information such as the location where it was found and where the item currently is stored. Mark the item yellow when the guest is contacted and green when it is returned.

INCLUDED

Snapfix Reviews Summary

4.7
Excellent
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Snapfix Maintenance is the #2 most trending product in the Hotel Maintenance Software category (out of 32) and the #31 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Snapfix’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Snapfix as the #3 Hotel Maintenance Software provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
96 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Snapfix Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Snapfix Average Snapfix

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4

Success Stories

2

References

5

Featured Customers

More Products by Snapfix

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Snapfix Reviews

Hotelier Rating

Excellent
132
Very Good
18
Average
6
Poor
3
Terrible
0

Property Size

  • X-Small (1)
  • Small (4)
  • Mid-Sized (24)
  • Large (97)
  • X-Large (31)

Country

  • Ireland
    Ireland
    (77)
  • United Kingdom
    United Kingdom
    (49)
  • United States
    United States
    (14)
  • New Zealand
    New Zealand
    (8)
  • Thailand
    Thailand
    (5)
  • Turkey
    Turkey
    (2)
  • Poland
    Poland
    (1)
  • South Africa
    South Africa
    (1)
  • Colombia
    Colombia
    (1)

Region

  • North America
    North America
    (14)
  • Europe
    Europe
    (127)
  • Asia Pacific
    Asia Pacific
    (5)
  • Oceania
    Oceania
    (8)
  • Middle East
    Middle East
    (2)
  • South America
    South America
    (1)
  • Africa
    Africa
    (1)
10

Snapfix app.

General Manager from 50-74 room Boutique in Belmullet (Ireland)

Verified
5 months ago
The maintenance app is extremely helpful for all of the team. It is the only platform we use for logging maintenance issues.
Country Ireland
General Manager
Mid-Sized Hotel
10

Love that they send me two reports regarding our maintenance each day.

General Manager from 100 to 199 room City Center Hotel in Auckland Central (New Zealand)

Verified
5 months ago
That my maintenance staff are able to separate out each maintenance issue each day, provide me with photos of the issue(s), as well as updates. As well, we have our regular daily maintenance schedule, and again I get photo evidence that each task has been completed.
Country New Zealand
General Manager
Large Hotel
9

Good application that can be used on the go with mobile

Maintenance Manager from 50-74 room Bed & Breakfast & Inn in Christchurch (New Zealand)

Verified
5 months ago
Having used Snapfix since October 24, I have found the App to be a very useful tool for both recording and tracking reactive maintenance tasks.
Country New Zealand
Maintenance Manager
Mid-Sized Hotel
8

Fairly straight forward app

Front Office Manager from 50-74 room Bed & Breakfast & Inn in Christchurch (New Zealand)

Verified
5 months ago
I enjoyed how straight forward it was. It was great that you were able to take a photo of the issue to make it easier for maintenance to resolve the matter.
Country New Zealand
Front Office Manager
Mid-Sized Hotel
10

Giving me back time!!!

Hotel Manager from 50-74 room Bed & Breakfast & Inn in Christchurch (New Zealand)

Verified
5 months ago
A system of control over tasks that would normally take more time than required. Great housekeeping module for lost property.
Country New Zealand
Hotel Manager
Mid-Sized Hotel
10

Fantastic app

General Manager from 100 to 199 room City Center Hotel in Dunedin (New Zealand)

Verified
5 months ago
Great piece of software that allows us to fix, expedite and keep track of maintenance on an area by area and room by room basis. This has improved our response times and allowed us to more easily identify problem areas as well as repetitious issues. Snapfix has allowed us to easily create a preventative maintenance program and we also use...
Country New Zealand
General Manager
Large Hotel
9

Executive Housekeeper

Cluster Executive Housekeeper from 500+ room City Center Hotel in London (United Kingdom)

Verified
5 months ago
Very efficient way of communication and tracking record. Can track easy everything specially in Housekeeping department- curtains, damage furnitures, lost property.
Country United Kingdom
Cluster Executive Housekeeper
X-Large Hotel
8

Bar Manager

Bar Manager from 100 to 199 room Branded Hotel in Mullingar (Ireland)

Verified
5 months ago
It helps me to keep on top of maintenance issues in the bar & make sure that our maintenance team are fixing in a timely manner.
Country Ireland
Bar Manager
Large Hotel
8

Bar Manager

Deputy General Manager from 100 to 199 room Branded Hotel in Mullingar (Ireland)

Verified
5 months ago
I can easily keep an eye on jobs getting done or not done maintenance wise, which makes life so much easier.
Country Ireland
Deputy General Manager
Large Hotel
8

My experience with snapfix has been positive .Reporting problems is straightforward and saves time compared to to traditional reporting methods

Project Coordinator from 500+ room City Center Hotel in London (United Kingdom)

Verified
5 months ago
I like how easy and convenient snapfix is to use. The app makes it simple to report issues quickly and updates can be tracked.
Country United Kingdom
Project Coordinator
X-Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 16

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

What I consistently see is that Snapfix helps venues deliver the level of reliability that couples expect when they enquire. Weddings are emotional and time-sensitive, and any gap between what’s promised and what’s delivered can impact both conversion and trust. Snapfix keeps internal teams aligned so those promises are upheld. When details are shared clearly and tasks are visible to everyone, venues create a smoother experience from the first showround to the wedding day itself and that has a real influence on revenue and reputation.

Question:

What differentiates this product or service from the competition?

Answer:

For me, the standout difference is how well Snapfix supports the guest journey as a whole, not just the operational checklist. Wedding venues need consistency at every touchpoint because couples compare multiple properties and make decisions based on confidence. Snapfix gives teams a system that reduces risk, avoids missed details, and ensures spaces are always presented at their best. That reliability strengthens a venue’s brand at the exact moments that matter and that’s something most tools don’t directly impact.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Think about the moments that influence a couple’s decision to book. It’s rarely the big gestures, it’s how smooth, organised, and attentive the venue feels. Snapfix helps create that impression behind the scenes. When every department is aligned, tasks are completed on time, and spaces are consistently immaculate and couples definitely notice. If you want your wedding business to convert more enquiries and build long-term reputation, invest in tools that support operational excellence as much as sales strategy. Snapfix is one of the few platforms that genuinely strengthens both.

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Recommended by
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Al Malik Chairman @ Oxsana Hospitality
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Liam Darling VP Solutions @ HaloSOS
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Ciara Crossan Founder & CEO @ WeddingDates
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Al Malik Chairman @ Oxsana Hospitality
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Dougall Love Managing Director @ Clarity Hospitality Software Solutions
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Gavin Doyle Operations Director @ Acutrace
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Liam Darling VP Solutions @ HaloSOS
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Mimi Renati Zainol Founder @ MAPSS Training and Consultancy Services
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Pamela Likely Lecturer @ Shannon College of Hotel Management
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Rubi Perez Business Development/Partnerships @ RoomPriceGenie
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Benjamin Gray Principal @ Henlopen Hospitality
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Sam Weston Marketing Manager @ 80 DAYS
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Nathan Mayfield VP of Strategic Partnerships @ ResNexus
Are you a consultant or vendor that recommends Snapfix? Leave a recommendation

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Support

Unverified

Snapfix has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2026

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Response Time

Less than a day

Responsiveness

Excellent

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