Hola Oriol, thank you so much for taking the time to leave us this amazing review. We will definitel...
Ratings Snapshot
96%
Recommend
#10
Popularity index
HT SCORE
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #10 out of 66 in Hotel Guest Apps
Ease of Use
4.8/5
ROI
4.8/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support
hub OS’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Hub OS Guest in Touch Overview
Hub OS Guest in Touch Overview
Web-app solution for contactless communication between the guest and the hotel In a time that contactless communication is so important, it's very important to give your guests the option to communicate this way if they wish so. What is also important is to not overwhelm your team with another channel to manage. The Guest in Touch module allows your guests to: • Book a restaurant service, base...
About hub OS View website
Founded in 2006 | Headquarters in Blanes Spain | 8 employeesHotel Operations Platform - Bringing automation to your Housekeeping, Maintenance, F&B and Quality departments. All-In-One solution to save you from the hotel...
Other Products by hub OS
1/5
Integrates with
hub OS doesn’t have any verified integrations. Check back later for new hub OS integrations.
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What customers love about Hub OS Guest in Touch
96% recommend
Manager from Bed & Breakfast & Inns
- Fast - It helps to control assingment of the tasks - It avoids unnecessary calls between departments, - It offers a general view of the state of the maintenance and cleaning service of the hotel
Front Office Manager from Bed & Breakfast & Inns
Tool that allows immediate follow-up of suggestions, complaints, breakdowns, etc. to fix it asap. Avoid unnecessary calls between departments. Global vision of the state of the building.
General Manager from City Center Hotels
-Increase efficiency and create synergies between different departments for managing customer service incidents -Centralize maintenance incidences making easier the tracking and resolution.
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
automated and flexible operating system to maximize your hotel's performance, from the opening to operations and management. whether it is housekeeping, maintenance energy, F & B, or guest requests, Hub OS can handle it all
by [email protected] [email protected] (MyStay) on November 26, 2021
See more answers (2)
Question:
What differentiates this product or service from the competition?
Answer:
complex tool yet easy to use business intelligence, helping to make informed decisions, dashboards for various departments with accurate data for quicker decisions, reports providing information to drive the improvement plans.
by [email protected] [email protected] (MyStay) on November 26, 2021
See more answers (2)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
consider a detailed product demo first, involve all relevant departments, and have a comprehensive free trial to see how the tool can support or improve the way you operate, consider changes in internal process and improvement plans using the tool. Do not modify the process according to the tool but...
by [email protected] [email protected] (MyStay) on November 26, 2021
See more answers (2)
Recommended by
Ildefonso Moyano
Senior Director Global Customer Success @ Mews
Ildefonso Moyano
Senior Director Global Customer Success @ Mews
Want to go behind the scenes and see how Hub OS Guest in Touch works?
Clients & references
References & testimonials
hub OS doesn’t have any references available
Case studies
hub OS doesn’t have any case studies available
Awards & Certifications
hub OS doesn’t have any awards or certifications
Active Markets
MARKETS SERVED
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- Hungary
- Spain
- United Arab Emirates
- Italy
- Portugal
- Australia
- Mexico
December 15, 2021
Hub OS Guest in Touch Review: intuitive, effective
country manager from Boutiques in Budapest (Hungary)
Recommend
10/10
What do you like most?
very easy to use and very helpful in day-to-day management. the floor system for chambermaids is excellent for their daily work. for maintenance you have a daily snapshot of the state of your hotel.
What do you dislike or think could be improved?
immediate problem-solving service. Fantastic training in the implementation of a system that is already working in all types of hotels and resorts
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
December 15, 2021
Hub OS Guest in Touch Review: Excellence in Service
Servicios Personalizado from Resorts in Playa del Carmen (Mexico)
Recommend
10/10
What do you like most?
Having managed the time of the services that we, as employees, demonstrate to our guests. Quick and accurate solutions ..
What do you dislike or think could be improved?
Network connection without data, compatibility in operating systems, blocking in some options due to application performance. Stable connection with repositories Repeated issue but resolved quickly.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
December 15, 2021
Hub OS Guest in Touch Review: Amazing solution for our operations
Duty Manager from Boutiques in Budapest (Hungary)
Recommend
10/10
What do you like most?
Easiness of use and instant communication between all departments. Reports of faults are instant and the other teams can act immendiately
What do you dislike or think could be improved?
Not much - amazed with the intuitive use and communication and reporting features. It can be checked everywhere in the building and speeds up all proedures
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
December 15, 2021
Hub OS Guest in Touch Review: Easiness and smooth operations solution
Duty Manager from Boutiques in Budapest (Hungary)
Recommend
10/10
What do you like most?
Outstanding app that enhances communication between teams and gives a full picture of operations in a glance / problemscan be solved within minute and al teamare briefed
What do you dislike or think could be improved?
We are amazed with the easiness of use - we know ios app is coming soon and that would be the only improvement i can think of
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
December 14, 2021
Hub OS Guest in Touch Review: Best tool
Revenue and operations from Boutiques in Budapest (Hungary)
Recommend
10/10
What do you like most?
Timeline of the maids, the posibility to have a report everyday, of people working in Housekeeping. Thank you for your collaboration
What do you dislike or think could be improved?
We would like to recieve the report of time cleaning day by day. While we are using it, we will send our opinions to go better
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5
November 06, 2021
Hub OS Guest in Touch Review: Recommended 100%
CEO from Branded Hotels in Barcelona (Spain)
Recommend
10/10
What do you like most?
HUB is an ideal solution both for the control of hotel works and for the day-to-day operations of cleaning, maintenance and quality control. Since we discovered it, we are implementing it in all our estab...
What do you dislike or think could be improved?
Everything is perfect. Aspects of the software are continuously being improved, apart from the tool can be easily adapted to the needs of the operations and can be integrated with the hotel systems.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
On Nov 26, 2021 Isabel C. from hub OS replied:
Pricing
hub OS hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
Recent News & Content
Recent articles
hub OS doesn’t have any recent coverage yet
Recent press releases
hub OS doesn’t have any recent company updates, news or announcements
Resources & reports
hub OS doesn’t have any free e-books or reports available
Popular Hub OS Guest in Touch Integrations
Hotel Director from Other
the promptness with which faults are reported and the maintenance technician has the possibility to resolve them in the shortest possible time