Ratings Snapshot
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Ranked #7 out of 71 in Hotel Guest Apps
hub OS’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreHub OS Guest in Touch Overview
Hub OS Guest in Touch Overview
Web-app solution for contactless communication between the guest and the hotel In a time that contactless communication is so important, it's very important to give your guests the option to communicate this way if they wish so. What is also important is to not overwhelm your team with another channel to manage. The Guest in Touch module allows your guests to: • Book a restaurant service, base...
About hub OS View website
Founded in 2006 | Headquarters in Blanes Spain | 8 employeesHotel Operations Platform - Bringing automation to your Housekeeping, Maintenance, F&B and Quality departments. All-In-One solution to save you from the hotel...
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What customers love about Hub OS Guest in Touch
97% recommend
Manager
- Fast - It helps to control assingment of the tasks - It avoids unnecessary calls between departments, - It offers a general view of the state of the maintenance and cleaning service of the hotel
Front Office Manager
Tool that allows immediate follow-up of suggestions, complaints, breakdowns, etc. to fix it asap. Avoid unnecessary calls between departments. Global vision of the state of the building.
General Manager
-Increase efficiency and create synergies between different departments for managing customer service incidents -Centralize maintenance incidences making easier the tracking and resolution.
Expert Q&A and Partner Recommendations
What does this product or service do well?
automated and flexible operating system to maximize your hotel's performance, from the opening to operations and management. whether it is housekeeping, maintenance energy, F & B, or guest requests, Hub OS can handle it all
by [email protected] [email protected] (MyStay) on November 26, 2021
See more answers (2)What differentiates this product or service from the competition?
complex tool yet easy to use business intelligence, helping to make informed decisions, dashboards for various departments with accurate data for quicker decisions, reports providing information to drive the improvement plans.
by [email protected] [email protected] (MyStay) on November 26, 2021
See more answers (2)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
consider a detailed product demo first, involve all relevant departments, and have a comprehensive free trial to see how the tool can support or improve the way you operate, consider changes in internal process and improvement plans using the tool. Do not modify the process according to the tool but...
by [email protected] [email protected] (MyStay) on November 26, 2021
See more answers (2)Features
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Clients & references
References & testimonials
hub OS doesn’t have any references available
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Awards & Certifications
hub OS doesn’t have any awards or certifications
Active Markets
- Central America
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- Hungary
- Spain
- Portugal
- United Arab Emirates
- Australia
- Mexico
- Germany
- New Zealand
- Italy
November 15, 2022
Hub OS Guest in Touch Review: Amazing tool for Hotel Ops Management
Operations Manager from Branded Hotels in Queenstown (New Zealand)
What do you like most?
Easy to operate, everything can be tracked, paperless. Automatic generated report is very user friendly as well. Will love to use it in all aspects.
What do you dislike or think could be improved?
Resolve some small interface error every now and then. More flexibility when it comes to set up fucntions to fit individual hotel.
November 14, 2022
Hub OS Guest in Touch Review: easy to handle - great on site support - thank you so so much Joan!!!!
Deputy Manager from Branded Hotels in Raunheim (Germany)
What do you like most?
the button is very self-explanatory and easy to use. you can find your way around very quickly. Tickets are processed very quickly by the support team
What do you dislike or think could be improved?
for my daily work everything is fine from my side - thank you for your constantly quick and efficient support
October 05, 2022
Hub OS Guest in Touch Review: Hub OS is used throughout our Resort and is extremely effective in managing guest requests, Housekeeping produ...
General Manager from Luxury Hotels in Hope Island (Australia)
What do you like most?
Seamless ways of working that connects all departments and delivers a heightened guest experience. Our housekeeping cleanliness scores are some of the highest in our region and our productivity has improv...
What do you dislike or think could be improved?
Hub OS Management are proactive on feedback and always looking to be improving their services and remaining the first choice in indusyrty for this type of tecnology.
October 05, 2022
Hub OS Guest in Touch Review: Absoulutly gold in this modern tech world.
Director of F&B from Luxury Hotels in Hope Island (Australia)
What do you like most?
The data I'am able to get from HUB is fantastic to monitor, track and make further healthy business decisions. Monitoring guests movements to be more efficient as a hotel overall.
What do you dislike or think could be improved?
At this stage very happy with the product form an F&B stand point. Looking forward to all the new developments being launched.
September 21, 2022
Hub OS Guest in Touch Review: Fantastic Tool to summarize all your needs
Duty Manager from Boutiques in Barcelona (Spain)
What do you like most?
The ability to summarize all the property needs in one, and the ability to have mobile capacity. For instance, having the opportunity to report a malfunction and being able to attach a picture, saves an e...
What do you dislike or think could be improved?
Small technical details that have to be adjusted to each property, but once it is done, it works perfectly. The mobile version could be (even) more functional
September 08, 2022
Hub OS Guest in Touch Review: Amazing training and people
Assistant Director of rooms from Resorts in Samodães (Portugal)
What do you like most?
The support given from all the people during the implementation of Hub os . The service improvement achieved with the app
What do you dislike or think could be improved?
- create the possibility to add linen for the turndown service . Create a sub class for Room service as here it´s not HSK that take care of it
Pricing
hub OS hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
Recent News & Content
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Popular Hub OS Guest in Touch Integrations
Hotel Director
the promptness with which faults are reported and the maintenance technician has the possibility to resolve them in the shortest possible time