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Hub OS Guest in Touch
4.8 (30 REVIEWS)
HT Score
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Hub OS Guest in Touch
Ranked 7 (out of 79) in Hotel Guest Apps
Guests at the center of your hotel operations!
97% recommended by 162 hotels
More than 50% of hub OS’s reviews come from Spain.
Ratings Summary
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.8/5
Implementation
4.9/5
Recommended by
Achievements
This vendor's trending score is rising, Hub OS Guest in Touch is the #16 most trending product in the Hotel Guest Apps category (out of 79) and the #699 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn morehub OS’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About Hub OS Guest in Touch
Founded in 2006 | Headquarters in Blanes (Spain) | 8 employees
Web-app solution for contactless communication between the guest and the hotel
In a time that contactless communication is so important, it's very important to give your guests the option to communicate this way if they wish so.
What is also important is to not overwhelm your team with another channel to manage.
The Guest in Touch module allows your guests to:
• Book a restaurant service, based on your maximum safest occupancy. •Request housekeeping services, like extra towels or amenities. • Inform you about any incident.
Any of these requests are sent directly to the responsible teams and staff. And will definitely help you improve your guest communication and satisfaction.
Capabilities
hub OS doesn’t have any benefits or use cases available
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Pricing
Pricing Available By Request
hub OS has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare hub OS to Top Alternatives
Their stays are unique, make them memorable.
Mobile/Appless
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Popularity by Segment
Size
3 | X-Small (1-9 room)
1 | Small (10-24 room)
27 | Medium (25-74 room)
86 | Large (75-199 room)
97 | X-Large (200+ room)
Country
122 | Spain
20 | Italy
16 | Portugal
12 | Australia
9 | Hungary
6 | Germany
5 | United Arab Emirates
5 | Belgium
4 | Netherlands
4 | Mexico
3 | Austria
3 | France
3 | United States of America
3 | New Zealand
2 | Israel
2 | Argentina
1 | Czech Republic
1 | Guam
1 | Slovenia
1 | Vietnam
1 | Colombia
1 | Bulgaria
1 | Switzerland
1 | Panama
1 | Malta
Type
81 | Branded Hotels
66 | Luxury Hotels
52 | City Center Hotels
49 | Resorts
31 | Boutiques
21 | Bed & Breakfast & Inns
19 | Hostels
10 | RV Parks & Campgrounds
8 | Airport/Conference Hotels
8 | Extended Stay & Serviced Apartments
6 | Vacation Rentals & Villas
3 | Casinos
1 | Motels
Region
193 | Europe
16 | Oceania
7 | North America
7 | Middle East
4 | South America
1 | Asia Pacific
Category
194 | Hotel Maintenance Software
177 | Housekeeping Software
71 | Hotel Pre-Opening, Renovations & Development
30 | Hotel Guest Apps
5 | Staff Collaboration Tools
Hotelier Rating
10
FAST AND EASY VISIBILITY
SPA VITANOVA from 200 to 499 room Hostel in Playa Blanca (Spain)
Verified
11 months ago
BEING ABLE TO QUICKLY SEE INCIDENTS AND EXECUTION MONITORING AS WELL AS BEING IN CONTACT WITH THE TECHNICIAN AND KNOW WHAT IS REPAIRED
Spain
Spain
SPA VITANOVA
X-Large Hotel
10
perfect tool
Jefe de Mantenimiento from 100 to 199 room Branded Hotel in Madrid (Spain)
Verified
11 months ago
Power, reflect, warnings, preventive planning... Quite useful. For day to day. I also like to know the occupancy status... etc
Spain
Spain
Jefe de Mantenimiento
Large Hotel
10
Staff maintenance
Manager from 500+ room in Noordwijkerhout (Netherlands)
Verified
11 months ago
Stabiel software and easy to use for al the people friendly. Teh reports are easy to use and you can quick see what your workflow is
Netherlands
Netherlands
Manager
X-Large Hotel
9
Unique well connected guesr request feature
Executive Housekeeping Manager from 200 to 499 room Branded Hotel in Adelaide (Australia)
Verified
11 months ago
Guest experience module is the most amazing feature, assisting us in making guest experience better.Allocation is very easy in this
Australia
Australia
Executive Housekeeping Manager
X-Large Hotel
10
Digital tool that helps you to have a better performance and an efficiency management.
Managing Director from 200 to 499 room Branded Hotel in Barcelona (Spain)
Verified
11 months ago
Easy to understand for everyone involved. Easy to take decissions, Save time and money. Easy follo up, great agenda and lots of repports.
Spain
Spain
Managing Director
X-Large Hotel
8
Really useful tool for filling in different departments on operational matters in real time
Guest Experience & Quality from 100 to 199 room Boutique in Barcelona (Spain)
Verified
11 months ago
How user friendly and visual the software is. The fact that is has an app, and the fact that it can be linked with the e-mail.
Spain
Spain
Guest Experience & Quality
Large Hotel
10
Ease of viewing room status and troubleshooting from any hotel department
Jefe de mantenimiento from 75-99 room Boutique in Madrid (Spain)
Verified
11 months ago
The ease of seeing faults and posting them The possibility of distributing the work among different people and involving them
Spain
Spain
Jefe de mantenimiento
Large Hotel
10
Fundamental tool on a daily basis operations in an Hotel
Operations Maganer from 75-99 room Boutique in Porto (Portugal)
Verified
11 months ago
Quick and practical report of maintenance of rooms problems and effective communication of room cleaning reports by Housekeeping. Great Tool
Portugal
Portugal
Operations Maganer
Large Hotel
10
Intuitive tool that facilitates my daily work
nh turcosa from 50-74 room in El Grao de Castellón (Spain)
Verified
11 months ago
What facilitates my daily work and the multiple options that the application offers. How intuitive the app is
Spain
Spain
nh turcosa
Medium Hotel
10
#HotelMaintenanceSoftware
Assistant Director of Operations from 75-99 room City Center Hotel in Lisbon (Portugal)
Verified
11 months ago
Intuitive software helping us to improve our planning and control of maintenance operations across our hotels. Different solutions and modules available depending on the Hotel needs.Customer sercive is great and always available to overcome the challenges.
Portugal
Portugal
Assistant Director of Operations
Large Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
automated and flexible operating system to maximize your hotel's performance, from the opening to operations and management. whether it is housekeeping, maintenance energy, F & B, or guest requests, Hub OS can handle it all
Showing all answers to: "What does this product or service do well?"
automated and flexible operating system to maximize your hotel's performance, from the opening to operations and management. whether it is housekeeping, maintenance energy, F & B, or guest requests, Hub OS can handle it all
Everything a hotel needs to manage the daily housekeeping, maintenance, quality and more in one unique solution. One of the best tools I have seen so far with great reporting and amazing customer service.
It's a great and powerful product that complements the hotel's internal operations in certain departments, facilitating management and integration with protel PMS.
Question:
What differentiates this product or service from the competition?
Answer:
complex tool yet easy to use business intelligence, helping to make informed decisions, dashboards for various departments with accurate data for quicker decisions, reports providing information to drive the improvement plans.
Showing all answers to: "What differentiates this product or service from the competition?"
complex tool yet easy to use business intelligence, helping to make informed decisions, dashboards for various departments with accurate data for quicker decisions, reports providing information to drive the improvement plans.
Has a great user interface and is a reliable tool. Easy to use for all team members. Great sync speed between devices and integrations like PMS. Installation and support from HubOS team is of top quality.
An expert and competent systems technical team has facilitated a protel World Wide certification. Congrats HUB OS Team!
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
consider a detailed product demo first, involve all relevant departments, and have a comprehensive free trial to see how the tool can support or improve the way you operate, consider changes in internal process and improvement plans using the tool. Do not modify the process according to the tool but get inspired and consider changes with tool implementation
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
consider a detailed product demo first, involve all relevant departments, and have a comprehensive free trial to see how the tool can support or improve the way you operate, consider changes in internal process and improvement plans using the tool. Do not modify the process according to the tool but get inspired and consider changes with tool implementation
Maybe not the cheapest option in the market but the investment is worth due to increase in efficiency, decisions based in data collected by the tool, and enables delivery of a great customer experience.
It 's a very good management software that helps and facilitates the operation and allows to integrated with protel PMS. I recommend it, for sure!
Recommended by
Ildefonso Moyano
Senior Director Global Customer Success
@
Mews
Marc Llobet
Area Sales Manager
@
Serenissima Informatica
Ildefonso Moyano
Senior Director Global Customer Success
@
Mews
Marc Llobet
Area Sales Manager
@
Serenissima Informatica
Are you a consultant or vendor that recommends hub OS?
Leave a recommendation
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Support
Unverified
hub OS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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