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VIVA by Rategain
0.0 (0 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
VIVA by Rategain
Unranked in Call Center Software
VIVA is the Conversational Revenue Platform for Hotels, handling every pre-stay guest conversation from inquiry to booking.
94% recommended by 596 hotels
RateGain has 0 reviews from United States so we’re unable to verify that they operate in your local market.
What is RateGain?
Founded in 2004 | Headquarters in Noida (India) | 600 employees
VIVA by Rategain is a conversational revenue platform for hotels that combines voice, chat, and WhatsApp to convert pre-stay guest inquiries into bookings. Connected to live rates and availability, it answers calls instantly, supports 24/7 multilingual service in 30+ languages, and upsells in real time. Hotels use it to support or replace centralized reservations teams, reduce missed calls and long wait times, and capture more direct revenue from every guest conversation.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of RateGain products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
RateGain Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
RateGain Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by RateGain
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
RateGain's Provided Description:
"VIVA is a Conversational Revenue Platform for hotels, unifying voice, chat, and WhatsApp to turn every pre-stay guest conversation into a booking. Unlike standard hotel chatbots built to cut costs, VIVA is built to grow revenue: connected to live rates and availability, upselling in real time, and picking up every guest call instantly, with zero wait time, in 30+ languages, 24/7. Hotels use VIVA to replace or support centralized reservation teams, where 40% of calls often go unanswered and resolutions average around 6 minutes. VIVA cuts costs and agent turnover while capturing revenue lost to voicemail, hold times, unanswered chats, or OTAs."
FAQs
Capabilities
Automate reservation calls
Automate reservation calls
Answer your hotel’s inbound calls 24/7 with an AI voice agent that can quote live rates and availability, complete bookings, and handle guest inquiries.
Serve guests in 50+ languages
Serve guests in 50+ languages
Communicate with guests in 50+ languages with fluent, context-aware conversations in their preferred language.
Automate upselling opportunities
Automate upselling opportunities
Recommend room upgrades, add-ons, and promotions during reservation conversations to increase revenue from each booking.
Personalize guest conversations
Personalize guest conversations
Recognize repeat guests and tailor recommendations while responding in your hotel’s language and brand identity.
Connect reservations with PMS
Connect reservations with PMS
Pull live inventory, rates, availability, and restrictions through CRS/PMS integrations and send booking confirmations back to your systems.
Features
Reservations & Booking Management
4/5 features
Guest Service & Concierge
4/5 features
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RateGain Reviews Summary
Terrible
Ease of Use
N/A
Customer Support
N/A
ROI
N/A
Implementation
N/A
Recommended by
Achievements
This vendor's trending score is rising, VIVA by Rategain is the #6 most trending product in the Call Center Software category (out of 16) and the #954 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRateGain has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
RateGain Pricing
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Elevate your call center experience to convert more bookings
Take bookings and answer questions with a guest-led voice assistant that mimics your best agent and never misses a call.
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RateGain hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsMore About RateGain
RateGain is a leading SaaS company based in India that specializes in providing technology solutions for the travel industry. RateGain Travel Technologies Limited, commonly known as RateGain, offers a range of innovative products and services to help travel providers optimize revenue management, enhance guest experiences, and expand their market share.
RateGain's solutions cater to various verticals within the travel industry, including hospitality, car rentals, ferries, and cruises. Their platform enables real-time connectivity and integration with online travel agents (OTAs) and other distribution channels, ensuring accurate availability and pricing updates.
With a focus on revenue management, RateGain provides advanced forecasting and analytics capabilities. Their tools allow travel providers to make data-driven decisions, optimize pricing strategies, and maximize revenue opportunities. By leveraging real-time forecasts and market insights, businesses can stay competitive and adapt to changing market dynamics.
RateGain also recognizes the importance of social media and its impact on the travel industry. Their solutions enable businesses to monitor and analyze social media channels, gather guest feedback, and track online reputation. This information helps improve guest experiences and allows businesses to address customer concerns promptly.
As a rapidly growing startup, RateGain has gained recognition in the market. The company is listed on the Bombay Stock Exchange (BSE) and the National Stock Exchange (NSE), and its key metrics such as earnings per share (EPS) and year-over-year (YoY) growth are closely monitored. RateGain Travel Technologies Ltd operates from its headquarters in Noida, India.
RateGain's success can be attributed to the expertise and vision of its promoters, including Bhanu Chopra, the founder and CEO. Under his leadership, RateGain has established itself as a trusted technology partner for hotel chains and travel providers worldwide.
With a strong focus on SaaS solutions, RateGain helps travel providers expand their wallet share by leveraging technology to drive efficiency, optimize revenue, and enhance guest experiences. The company's market cap and growth trajectory reflect its position as a leading Saas company in the travel industry in India.
RateGain Integrations
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Support
Verified Support
RateGain has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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