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VIVA by Rategain
0.0 (0 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Heena, Rizki, Enzo + 49 more experts recommend RateGain
Read Recommendations
VIVA by Rategain
Unranked in Call Center Software
A hospitality AI voice agent that answers calls 24/7, handles reservations end-to-end, and turns guest conversations into booking and upsell opportunities.
94% recommended by 580 hotels
Scandic, Accor, Coast Hotels & 577 others
What is RateGain?
Founded in 2004 | Headquarters in Noida (India) | 600 employees
VIVA by Rategain is an AI-powered voice agent and hotel reservations software for call centers. It answers inbound calls 24/7, understands natural-language requests, checks live CRS/PMS data for rates, availability, and restrictions, and helps complete, modify, or confirm bookings. It can also transfer complex calls to staff, support 30+ languages, and suggest upgrades or add-ons during conversations. This helps hotels reduce missed calls, automate repetitive reservation work, and capture more direct bookings.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of RateGain products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
RateGain Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
RateGain Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by RateGain
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
RateGain's Provided Description:
"VIVA by RateGain is an AI-powered voice agent purpose-built for hotel reservations and call center operations. Designed to function as an always-on virtual reservations agent, VIVA uses natural-language conversations to answer inbound calls, understand guest requests, provide information, and complete reservation workflows without relying on traditional IVR menus.VIVA connects with hotel CRS and PMS systems to access real-time inventory, rates, rate rules, availability, and restrictions. This enables the AI agent to quote accurate room options, guide callers through the booking process, confirm reservations, modify existing bookings, and synchronize reservation information back to the hotel's systems. When a request requires human intervention, conversations can be transferred to hotel staff.The platform provides 24/7 call coverage and supports more than 30 languages, helping hotels serve international guests while reducing missed calls during peak periods and after hours. VIVA can communicate according to the hotel's brand identity and personalize interactions by recognizing repeat guests and tailoring recommendations.Revenue-generation capabilities are built directly into conversations. VIVA can recommend room upgrades, ancillary services, add-ons, packages, promotions, and other relevant upsell opportunities while completing reservations. This allows hotels to use the voice channel not only for guest service but also for direct booking conversion and incremental revenue generation.Additional functionality includes automated guest and PMS booking confirmations, encrypted data handling, and GDPR and PCI compliance. By combining AI-driven conversations with live hotel system connectivity, VIVA helps reservations teams automate repetitive calls, maintain consistent service standards, reduce operational workload, and capture booking opportunities that might otherwise be lost when staff are unavailable."
FAQs
Capabilities
Automate reservation calls
Automate reservation calls
Answer your hotel’s inbound calls 24/7 with an AI voice agent that can quote live rates and availability, complete bookings, and handle guest inquiries.
Serve guests in 30+ languages
Serve guests in 30+ languages
Communicate with guests in 30+ languages with fluent, context-aware conversations in their preferred language.
Automate upselling opportunities
Automate upselling opportunities
Recommend room upgrades, add-ons, and promotions during reservation conversations to increase revenue from each booking.
Personalize guest conversations
Personalize guest conversations
Recognize repeat guests and tailor recommendations while responding in your hotel’s language and brand identity.
Connect reservations with PMS
Connect reservations with PMS
Pull live inventory, rates, availability, and restrictions through CRS/PMS integrations and send booking confirmations back to your systems.
Features
Reservations & Booking Management
4/5 features
Guest Service & Concierge
4/5 features
RateGain Reviews Summary
Terrible
Ease of Use
N/A
Customer Support
N/A
ROI
N/A
Implementation
N/A
Recommended by
Achievements
This vendor's trending score is rising, VIVA by Rategain is the #5 most trending product in the Call Center Software category (out of 16) and the #749 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRateGain has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
RateGain Pricing
Pricing Available By Request
RateGain has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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RateGain Case Studies
Capitalizing on Last-Minute Bookings: How Metropolitan Hotels Doubled Revenue with RateGain
Dubai (United Arab Emirates)
Elevating Revenue Management: Safir Hotels & Resorts' Success with RateGain Solutions
الجيزة (Egypt)
Huinid Hoteles’ Sees 36% Increase in Reservations: Success with RateGain and Expedia
SanCarlosdeBariloche (Argentina)
References
"The support that we´ve gotten from Rategain has been phenomenal. We want to distribute our hotels correctly and efficiently, and without RateGain we would not only have a hard time, it would be impossible."
Tenaiya Brookfield
Group VP Sales & Marketing @
Archipelagos Hotel
"The support that we´ve gotten from Rategain has been phenomenal. We want to distribute our hotels correctly and efficiently, and without RateGain we would not only have a hard time, it would be impossible."
Tenaiya Brookfield
Group VP Sales & Marketing @
Archipelagos Hotel
"RateGAIN's team and solutions is more like a part of our family than just a business partner. We have been working with them in developing efficient solutions to enhance and strengthen the company's distribution network for our hotels in MENA region. Their professionalism & expertise help us connect with new partners and reach new markets which leads to attracting new guests to our hotels. I personally appreciate their attentiveness to details and commitments for superior results, which in return strengthen the partnership and deliver profits."
Sathis Aravinda
Regional Director of Revenue Management @
Grand Millennium Dubai
"RateGAIN's team and solutions is more like a part of our family than just a business partner. We have been working with them in developing efficient solutions to enhance and strengthen the company's distribution network for our hotels in MENA region. Their professionalism & expertise help us connect with new partners and reach new markets which leads to attracting new guests to our hotels. I personally appreciate their attentiveness to details and commitments for superior results, which in return strengthen the partnership and deliver profits."
Sathis Aravinda
Regional Director of Revenue, Distribution, Digital & eCommece @
Millennium Hotel Broadway Times Square
"I work with rate parity loop from RateGain. We are using it to identify rate parity that we have online, and to ensure that we identify which supplier it is from and making sure that we can put processes in place to adjust that and commercially discuss it, identify it, and be able to action it and resolve that."
Nicolas Durand
Senior Director Distribution @
S&S Hotels and Suites
"RateGain is easy to use and able to consolidate a lot of distribution platforms. Not only is the tool easy to understand and intutive, the customer service is very professional and prompt in resolving any of our issues."
Rini Anggraini
Corporate Director of Revenue and Distribution @
"The support that we've gotten from RateGain has been phenomenal. We want to distribute our hotels correctly and efficiently, and without RateGain e would not only have a hard time, it would be impossible."
Tenaiya Brookfield
Group VP Sales & Marketing @
"RateGain is known for their strength in swift inventory distribution. With an ever-growing network of group of hotels and individual properties, the need for speed, management of rates and inventory with perfection, integrated with UBIScloud hospitality platform, the need for choosing a global channel management platform with over 300 channel interfaces, was a key strategic progression of servicing our client base."
Polykarpos Yiannoudes
General Manager @
"The beginning of my collaboration with myhotelshop came from the suggestion of one of our partners. We wanted to disintermediate sales through new direct channels (adwords and metasearch). I was supported from the beginning and with continuity by the consultant Mrs. Nicole, who follows me with availability, reliability and kindness. In a short period time the campaigns have been activated and already in the first year we have seen good results, which can be constantly monitored thanks to their extranet. The campaign has doubled the direct visits to our webpage compared to the previous year, saving us a big part of commissions we were paying to the OTA."
Eleonora Mazzoldi
Proprietario @
Hotel Venezia
"Our cooperation with myhotelshop works very well. Our people of contact are friendly and professional. We are very happy with our commercial partnership and the results. The online bookings on our website have increased by approx. 30%. Our expenses for online marketing though have not increased. This is an excellent result I get to enjoy repeatedly."
Bernd Gronbach
CEO @
Bavaria Boutique Hotel
"The support always answers promptly, friendly and professionally. The consultation is proactive and the reporting in the Extranet understandable. One gets informed about current trends and can get additional advice on questions beyond the booked campaign. Thanks to the ´brand campaign via the Ads we could increase the number of direct bookings on our website. The visibility on the channels relevant to us has been significantly improved which has also resulted in an increase of direct bookings. Completely satisfied - this goes for all three hotels for 4 years."
Martina Maier
Marketing Assistant @
Trafo Hotel
"We were looking for a solution to distribute our inventory on multiple platforms including our brand website and RateGain was a perfect choice. Now from a single dashboard, we can manage inventory and prices for our 500 plus properties across all distribution channels. RateGain’s strong technology and product team along with high-quality product has provided us the smooth eco system where we can focus more on business rather than technical hassles in online distribution” Thanks to RateGain team for making it so simple and seamless for us."
Kunwar Asheesh Saxena
Co- Founder and CTO, RedDoorz @
44 Central Parade
"The accuracy RateGain’s Online Distribution Channel Manager provides in updating rates and inventory and the speed at which it does is amazing. The “Pool Inventory Feature” of RezGain helped us resolve our problem of sharing limited inventory. In addition, the “Automated Inventory Management” rule manager has helped us optimizing on inventory. Another very time-saving feature of “Rate Mapping” has made our operations much faster by creating a master product and updating the rates with one single click on the dashboard On top of that, the tool provides the group level analytics and reporting, which is very useful and easy to consume."
Nikhil Vashisht
Senior Corporate Revenue and E-Distribution Manager @
Hotel Skylark - A unit of Gabrian Hotels Pvt Ltd
"We are using RateGain’s tools for Rate Intelligence, Hotel Channel Manager, and Online Reputation Management. All the tools are smart and easy to use. RateGain team is very helpful and we are very happy to share our experience with other hotels as well."
Tran Quynh Chi
Director of Sales & Marketing @
Hotel Continental Saigon
"RateGain has helped us achieve our targets with a better understanding of the market. RateGain offers the right set of tools for a revenue manager to focus on their strategies. Now it is much easier for us to control our inventories and keep a tab on our KPIs with their hotel channel manager. With RateGain Solutions, performance is powerful, highly efficient and real-time. We thank RateGain for their great support."
Iwan Kurniawan
Director of Revenue @
Mesa Hotels and Resorts
"RateGain has been a true partner and has paved the way for a plethora of new distribution avenues. RateGain’s tools, especially the Hotel Channel Manager help us to seamlessly distribute rates, restrictions, and inventory online. There is no manual day-to-day management as a result of which, we can now focus better on building a richer guest experience."
I Nyoman Astama
General Manager @
Bali Niksoma Boutique Beach Resort
"RateGain is our valued partner. Together we are developing new distribution channels and managing our inventory more effectively using RateGain’s solutions. Ultimately this will lead to greater revenue and profitability with the help of their hotel channel manager."
Richard Lewis
Chief Executive Officer @
Landmark Hotel
""RateGain’s RateShoper++ gives you a 360 degree perspective of the market on the real time. Data on AirBnB and Parity, helps monitor the new comp set and deviations thoroughly. Their newly launched Holiday and Events functionality, can guide properties for upcoming market demand, hence making pricing strategy more proficient""
Faisal Ijaz
Head of Revenue Management @
Dukes The Palm, a Royal Hideaway Hotel
"With RateGain’s solutions the immediate benefit we received was that we were able to position our property strategically among our comp-set as far as pricing was concerned. We were able to save time and efforts and it also provided us the confidence to manage rates multiple times during the day. With considerable data now on record, the RateGain tool is now a strong reference guide in our pricing decisions. RateGain’s tool is very user-friendly with the pages being very easy to maneuver across. It has definitely saved us time during the day to focus on selling. The fact the rate RateGain’s solution was providing real-time data compared to other products, was a key factor."
Neil Fernandez
Director @
J5 Rimal
"With the help of powerful dashboard analytics in the RateGain’s tool, we are now able to analyze our comp-set better as well as leverage the power of price intelligence. Hence, we are now able to identify source markets better which has resulted in a stark improvement in our RevPAR and ADR numbers over the past few months."
I Nyoman Astama
General Manager @
Bali Niksoma Boutique Beach Resort
"The maturity of digital portals and a plethora of social forums today have made information transparent and accessible in a few clicks. The core challenge is to determine the level of discretion when it comes to sharing data online, and a smart tool like from RateGain makes that easy for us. RateGain team has done a great job in managing our hotel’s online reputation.<br />"
Trisna Widia
Corporate Internet Marketing & E-Commerce Manager @
The Fern Samali Resort
"Guests share their feedback on review sites, OTAs and on social media. Instant data analysis is essential for both marketing and operational teams. RateGain’s tools help hoteliers create integrated guest experiences. Each guest must be seen an individual.<br /> <br /> <br /> <br />"
Richard Lewis
Chief Excecutive Officer @
Atlantis, The Palm
"<br /> Today, guest sentiment analysis matters and their opinions are all out in the open, thanks to the numerous review sites out there. People talk about their wants and a huge number of people want the same thing, hence being transparent is a necessity for hotels. RateGain’s tool is a very useful tool in this regard, as it helps us to identify these requirements. By using it, we are able to analyze our guest’s sentiments and accordingly cater to their exact requirements.<br /> <br /> <br />"
Stavros Drakou
Director @
Cyprotel Florida
Featured Customers
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Learn more about expert recommendationsNews
RateGain
7 months ago
Why Hotels Must Rethink Rate Intelligence to Drive Better Decisions
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9 months ago
RateGain Completes Acquisition of Sojern to Power the Next Phase of AI-Powered Growth in Travel and Hospitality
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1 year ago
RateGain Appoints Toby March as Executive Vice President – Americas
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1 year ago
Capitalizing on Last-Minute Bookings: How Metropolitan Hotels Doubled Revenue with RateGain
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1 year ago
Elevating Revenue Management: Safir Hotels & Resorts' Success with RateGain Solutions
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1 year ago
Vietjet Thailand Partners with AirGain to Enhance Fare Precision and Market Leadership
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1 year ago
RateGain’s Growth Story Becomes an NYU SPS Case Study
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1 year ago
Huinid Hoteles’ Sees 36% Increase in Reservations: Success with RateGain and Expedia
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1 year ago
RateGain Recognized as a Preferred Partner by Trip.com
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2 years ago
NYU SPS Jonathan M. Tisch Center of Hospitality, HEDNA, and RateGain collaborate on a Benchmark Report Urging Tech Prioritization and Strategic Restructuring in the Hospitality Industry
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2 years ago
RateGain Launches Navigator
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2 years ago
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3 years ago
Adara Pulse US Summer Travel Trends
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3 years ago
Adara Pulse Middle East & Africa Summer Travel Trends Report
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3 years ago
RateGain Recognized by Comparably as the Best Company for Diversity and Career Growth
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3 years ago
RateGain’s PULSE powered by Adara suggests that the Middle East Would Lead the Growth in Travel Demand in 2023
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3 years ago
Expedia Recognizes RateGain as an Elite Connectivity Partner for 2023
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3 years ago
Cinnamon Maldives Selects RateGain’s Engage AI To Enhance Guest Experience
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3 years ago
RateGain Enters into an Agreement to Acquire Adara and Form the World's Most Comprehensive Travel-Intent and Data Platform
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3 years ago
RateGain selected by Sonder Holdings Inc. to Expand Corporate Travel Access on the Global Distribution System
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4 years ago
RateGain Launches Airline Travelers’ Forecast to Help Commercial Teams Drive Higher ROI
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4 years ago
RateGain Announces Results for Q1FY23; Continues Strong Momentum with 59% Y-o-Y Revenue Growth
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4 years ago
Content Management: The Achilles Heel for Hotels in 2022
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4 years ago
RateGain Selected by Mexico’s Leading Hotel Chain Grupo Posadas to Bolster Recovery in Latin America
RateGain
4 years ago
Booking.com Recognizes RateGain as a Premier Connectivity Partner for 2022
RateGain
4 years ago
Caesars Entertainment selects RateGain for Rate Intelligence
RateGain
4 years ago
NYU School of Professional Studies Jonathan M. Tisch Center of Hospitality Launches Strategic Initiative with RateGain to Help Build the Future of Hospitality Technology
RateGain
4 years ago
Hopper Selects RateGain To Help Global Hotels Compete Better On Mobile
RateGain
4 years ago
RateGain Launches Content.AI, an End-to-End AI platform for Hotels to Make Content Management Seamless
RateGain
4 years ago
RateGain’s OPTIMA releases MarketDRONE Narratives
More About RateGain
RateGain is a leading SaaS company based in India that specializes in providing technology solutions for the travel industry. RateGain Travel Technologies Limited, commonly known as RateGain, offers a range of innovative products and services to help travel providers optimize revenue management, enhance guest experiences, and expand their market share.
RateGain's solutions cater to various verticals within the travel industry, including hospitality, car rentals, ferries, and cruises. Their platform enables real-time connectivity and integration with online travel agents (OTAs) and other distribution channels, ensuring accurate availability and pricing updates.
With a focus on revenue management, RateGain provides advanced forecasting and analytics capabilities. Their tools allow travel providers to make data-driven decisions, optimize pricing strategies, and maximize revenue opportunities. By leveraging real-time forecasts and market insights, businesses can stay competitive and adapt to changing market dynamics.
RateGain also recognizes the importance of social media and its impact on the travel industry. Their solutions enable businesses to monitor and analyze social media channels, gather guest feedback, and track online reputation. This information helps improve guest experiences and allows businesses to address customer concerns promptly.
As a rapidly growing startup, RateGain has gained recognition in the market. The company is listed on the Bombay Stock Exchange (BSE) and the National Stock Exchange (NSE), and its key metrics such as earnings per share (EPS) and year-over-year (YoY) growth are closely monitored. RateGain Travel Technologies Ltd operates from its headquarters in Noida, India.
RateGain's success can be attributed to the expertise and vision of its promoters, including Bhanu Chopra, the founder and CEO. Under his leadership, RateGain has established itself as a trusted technology partner for hotel chains and travel providers worldwide.
With a strong focus on SaaS solutions, RateGain helps travel providers expand their wallet share by leveraging technology to drive efficiency, optimize revenue, and enhance guest experiences. The company's market cap and growth trajectory reflect its position as a leading Saas company in the travel industry in India.
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