Easily communicate with hotel guests at scale
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Revinate (Ivy)
4.8 (35 REVIEWS)
HT Score
74 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Revinate (Ivy)
Ranked 9 (out of 70) in Guest Messaging Software
Hotel guest messaging drives connections
92% recommended by 288 hotels
Bell - AI powered product analyst
I analyzed all of Revinate’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Revinate/Navis for its comprehensive suite of tools that facilitate better decision-making and improve operational efficiency. Features such as advanced reporting tools, guest data management, and communicating via different channels through RezLUX greatly enhance customer experience and drive revenue. However, there are also some challenges like slower response times for support and occasional data processing delays that could impact operational efficiency.
Hoteliers Most Frequently Mention
What Types of Hotels Revinate is Popular For
Size
123 | Large (75-199 room)
55 | Medium (25-74 room)
9 | Small (10-24 room)
105 | X-Large (200+ room)
13 | X-Small (1-9 room)
Country
139 | United States of America
18 | United Kingdom
16 | Canada
12 | Australia
11 | Mexico
11 | Germany
11 | Ireland
7 | Switzerland
7 | Singapore
5 | Philippines
5 | Sweden
4 | United Arab Emirates
4 | Indonesia
3 | Austria
3 | Thailand
2 | Poland
2 | China
2 | Italy
2 | New Zealand
2 | Maldives
2 | India
2 | France
2 | Russian Federation
2 | Belgium
2 | Ecuador
1 | Grenada
1 | Chile
1 | Spain
1 | Netherlands
1 | Argentina
1 | Portugal
1 | Nepal
1 | Georgia
1 | Norway
1 | Jamaica
1 | Japan
1 | South Africa
1 | Latvia
1 | Colombia
1 | Barbados
1 | Vietnam
Type
103 | Bed & Breakfast & Inns
121 | Boutiques
115 | Branded Hotels
11 | Casinos
82 | City Center Hotels
55 | Airport/Conference Hotels
13 | Extended Stay & Serviced Apartments
8 | Hostels
61 | Limited Service & Budget Hotels
148 | Luxury Hotels
7 | Motels
129 | Resorts
7 | RV Parks & Campgrounds
7 | Vacation Rentals & Villas
Region
166 | North America
70 | Europe
28 | Asia Pacific
14 | Oceania
5 | Middle East
5 | South America
3 | Central America
1 | Africa
Category
14 | Hotel Reservations Systems
7 | Hotel Sales Software
46 | Upselling Software
35 | Guest Messaging Software
148 | Reputation Management
193 | Hotel CRM & Email Marketing
146 | Guest Surveys & Feedback
Didn’t find what you were looking for?
What is Revinate?
Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees
Revinate (Ivy) is an AI-powered text messaging solution tailored for the hospitality industry. Designed to start engaging with guests before they even arrive and continue until after they check out, Ivy seamlessly handles routine inquiries and provides personalized upsell opportunities such as late check-outs or room upgrades. By managing up to 60% of front desk inquiries with intelligent responses, Ivy significantly enhances operational efficiency while elevating guest experiences. This tool fits perfectly into existing hotel operations by automating guest communication, freeing up staff to focus on more complex tasks, and driving additional revenue through targeted offers.
Revinate (Ivy) Alternatives
Not sure if Revinate is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:
Capabilities
Revinate doesn’t have any benefits or use cases available
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
Revinate Reviews Summary
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Revinate (Ivy) is the #22 most trending product in the Guest Messaging Software category (out of 70) and the #999 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRevinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Revinate Pricing
Pricing Available By Request
Revinate has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Hotelier Rating
Hoteliers say
Hoteliers like Revinate/Navis for its comprehensive suite of tools that facilitate better decision-making and improve operational efficiency. Features such as advanced reporting tools, guest data management, and communicating via different channels through RezLUX greatly enhance customer experience and drive revenue. However, there are also some challenges like slower response times for support and occasional data processing delays that could impact operational efficiency.
AI-generated from the text of customer reviews
Looking for specific info?
9
Best of the best hospitality software!
Revenue Manager from 75-99 room Bed & Breakfast & Inn in Laguna Beach (United States of America)
Verified
15 months ago
Our resort has been using Revinate/Navis products since 2015 and have really enjoyed being able to utilize so many necessary features under one company umbrella. The many reporting tools to be able to make business decisions confidently such as hours of operation for our reservations team or what promotions are the best to market based upon...
United States of America
United States of America
Revenue Manager
Large Hotel
8
fantastic increase in e-mail revenue versus previous partner
Director of Sales & Marketing from 200 to 499 room Resort in Sunny Isles Beach (United States of America)
Verified
15 months ago
Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.
United States of America
United States of America
Director of Sales & Marketing
X-Large Hotel
10
I don't think we would be half as successful without Revinate.
Reservations Manager from 200 to 499 room Luxury Hotel in Oceanside (United States of America)
Verified
2 years ago
I oversee a reservations department for 2 separate hotels.
Revinate has made the process so much easier to manage! Revinate set us up with different phone numbers for the different hotels, outlets, and spa. Before we pick up the phone we already know what the guest is looking for. Are they looking for a new reservation, calling about an ex...
United States of America
United States of America
Reservations Manager
X-Large Hotel
10
Easy Access to So Many Options
Reservation Manager from 100 to 199 room Boutique in Fort Lauderdale (United States of America)
Verified
2 years ago
Simple process for reviewing surveys and feedback. Perfect way to review confirmation letters prior to being sent out to guest.
United States of America
United States of America
Reservation Manager
Large Hotel
10
The guest services communication and ability to view quickly to respond and
from 75-99 room Branded Hotel in Grand Prairie (United States of America)
Verified
3 years ago
The user friendly ability . Communication with guests all of it ability make suggestions great way to raise our ltr and any isdued
United States of America
United States of America
Large Hotel
10
Ivy is great!
General Manager from 50-74 room Boutique in Torrance (United States of America)
Verified
3 years ago
Ivy keeps the channel of communication open with our hotel staff and hotel guest. This program has improved our guest satisfaction.
United States of America
United States of America
General Manager
Medium Hotel
9
La Fonda Hotel
FOM from 1 to 4 room Branded Hotel in Santa Fe (United States of America)
Verified
3 years ago
That you can interact with guests via text and they don't have to be in the room. Ivy has made our hotel guests' stay more comfortable and convenient. They can be having dinner at a restaurant and request robes to their room. I just think that is very helpful to our guests.
United States of America
United States of America
FOM
X-Small Hotel
10
Amazing!
Assistant General Manager from 100 to 199 room Resort in Crystal River (United States of America)
Verified
3 years ago
Ivy gives us the opportunity to resolve any issue "before " the guest leaves the property.
We use the group message feature to announce daily specials or promos and drive additional revenue to our outlets
Ivy has helped us improve out LTR scores
United States of America
United States of America
Assistant General Manager
Large Hotel
10
A great product/Company
FOM from 500+ room Resort in Breckenridge (United States of America)
Verified
3 years ago
Creates a great personal connection between guests and staff. Starts the relationship on the right foot. If issues arise the staff get an opportunity to address them before they escalate. This service has been very effective for our property
United States of America
United States of America
FOM
X-Large Hotel
10
Communication is key
General Manager from 100 to 199 room Bed & Breakfast & Inn in Galveston (United States of America)
Verified
3 years ago
We have been using Go Moment for about four years now at our property and the instant communication is a huge plus and advantage for us in delivering in service. Communicating with our guests and exceeding their expectations is a directed reflection in revenue, service scores, and trip advisor for our property. Thank you for your support.
United States of America
United States of America
General Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.
Showing all answers to: "What does this product or service do well?"
Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.
A big feature worth mentioning is their centralized data management - this unified approach not only streamlines the workflow for hotel staff but also enhances overall efficiency, easing the overall process for hoteliers.
Online Reputation Management (ORM): Revinate helps hotels and other hospitality businesses manage their online reputation by aggregating guest reviews and feedback from various online platforms. It provides tools to monitor and respond to reviews across different review sites.
Guest Feedback and Surveys: Revinate enables hotels to collect feedback directly from guests through surveys and other means. This feedback can be valuable for understanding guest satisfaction, identifying areas for improvement, and enhancing the overall guest experience.
Data Analytics: The platform offers analytics and reporting features that allow hotels to gain insights from guest feedback and online reviews. This data can help businesses make informed decisions to enhance their services and address specific issues raised by guests.
Communication and Engagement: Revinate facilitates communication between hotels and guests. This may include personalized messaging, email campaigns, and other communication strategies to engage with guests before, during, and after their stay.
Competitor Analysis: Revinate may offer tools to help businesses analyze and benchmark their online reputation against competitors in the hospitality industry.
Integration with Property Management Systems (PMS): Integration with PMS allows for seamless data flow between the systems, streamlining operational processes and ensuring that guest information is up-to-date.
Revinate excels at providing comprehensive and actionable insights into guest feedback, allowing businesses to understand and enhance the guest experience. Their intuitive analytics platform effectively translates customer reviews and sentiments into valuable data, enabling hotels to make informed operational and service improvements. Additionally, Revinate's robust reputation management tools empower hotels to proactively engage with guests, cultivate positive online reputations, and ultimately drive increased bookings.
Revinate is a powerful Hotel CRM and email marketing tool that allows several stakeholders across various departments key insights into different customer/guest segments which allows greater efficiency into their revenue generation
Question:
What differentiates this product or service from the competition?
Answer:
Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.
Showing all answers to: "What differentiates this product or service from the competition?"
Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.
One of their standout features is their incredibly extensive and robust segment builder in the backend that truly presents to be a game-changer for anyone seeking unparalleled personalization for their database. This tool allows anyone to drill down to the utmost specificities of user segmentation ensuring that your marketing efforts and customer interactions are aligned and as tailored as possible.
Comprehensive Online Reputation Management (ORM): Revinate focuses on providing a comprehensive solution for managing a hotel's online reputation. This includes monitoring and responding to reviews across various online platforms, helping hotels maintain a positive online presence.
Guest Feedback and Surveys: Revinate offers tools for collecting direct feedback from guests through surveys. The ability to gather insights directly from guests allows hotels to understand their needs and preferences, leading to more personalized and improved guest experiences.
Data Analytics and Reporting: The platform provides robust analytics and reporting features, allowing hotels to gain valuable insights from guest feedback and online reviews. Data-driven decision-making is crucial for enhancing operational efficiency and guest satisfaction.
Communication and Engagement: Revinate facilitates communication between hotels and guests, offering features for personalized messaging and email campaigns. Effective communication can contribute to better guest experiences and build stronger relationships.
Competitor Analysis: Revinate may provide tools for benchmarking a hotel's online reputation against competitors. Understanding how a hotel compares to others in the industry can inform strategic decisions and highlight areas for improvement.
Integration with Property Management Systems (PMS): Seamless integration with PMS allows for efficient data flow between systems, ensuring that guest information is up-to-date and streamlining operational processes.
Industry Focus: Revinate specializes in solutions tailored to the hospitality industry. This industry-specific focus may result in features and functionalities that are finely tuned to the unique needs and challenges of hotels, resorts, and other hospitality businesses.
Revinate stands out from competitors through its sophisticated sentiment analysis capabilities, which go beyond surface-level feedback to uncover nuanced guest sentiments. The platform's seamless integration with various hotel systems sets it apart, enabling a holistic approach to guest experience management. Furthermore, Revinate's commitment to innovation is evident in its continuous development of cutting-edge features that adapt to evolving industry trends, solidifying its position as a leader in the competitive landscape.
An extremely easy product to use, quickly capture ROI, and with their long standing relationships with many high-end brands and chains, their support team meets the expectations of the luxury hoteliers they work with
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.
Rely on a solution that makes it easy for you to use, helps you with the personalization of the user experience, and has all data in one place, which will make it simple for you to manage it. Something I also suggest looking at is the team and the service behind the product, outstanding in this case!
Integration with Existing Systems: Ensure that Revinate seamlessly integrates with your existing systems, especially the Property Management System (PMS). A smooth integration can save time and effort in managing guest data and feedback.
Customization for Your Hotel's Unique Requirements: Every hotel has unique needs and challenges. Look for a solution that offers customization options to tailor the platform to your specific requirements. This could include custom survey questions, reporting metrics, and communication templates.
Scalability: Consider whether the solution can scale with your business as it grows. A flexible and scalable platform can adapt to the changing needs of your hotel over time.
Training and Support: Evaluate the training and support options provided by Revinate. A robust support system can be invaluable, especially during the implementation phase and ongoing usage.
Data Security and Compliance: Given the sensitivity of guest data, ensure that the platform adheres to industry standards for data security and compliance. This is crucial for maintaining guest trust and meeting regulatory requirements.
I would recommend a hotelier considering Revinate to leverage its powerful analytics to gain deep insights into guest feedback and preferences. Utilize the platform's proactive engagement tools to respond to reviews promptly, showcasing a commitment to guest satisfaction. Additionally, explore Revinate's integration capabilities with existing hotel systems to streamline operations and maximize the impact of data-driven decisions on overall guest experience.
Ensure that Revinate is not just an upselling and marketing tool for your guest room revenue. With many hoteliers looking at upselling and increasing revenue from ancillary departments, there are opportunities to use Revinate with other systems on property like your spa and activity management system to ensure you are maximizing upsell revenue in other key departments.
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Support
Verified Support
Revinate has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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