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GoMoment

Ranked 12th in Guest Messaging Software

Headquartered in Santa Monica, CA

63 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
63 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
Guest Messaging Platforms Buyers Guide
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Overview

93% recommend
Customer Service
5.0
Ease of Use
4.8
ROI
5.0
Implementation
5.0

Company info

Founded in 2010
Employees 11
Headquarter Santa Monica, CA

Markets served

  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
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what customers are saying

General Manager from Other in Traverse City (United States)

It surprises guests to have an easy way to communicate requests and concerns quickly! They always have something they want. Many times, they start with a request for towels. When we satisfy that request quickly, they then start asking for restaurant recommendations, directions, best fishing spot, etc. It's very neat how we can interact with guests in a conversational manner while they are in the hotel but not in front of us.

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General Manager from Branded in Greenbelt (United States)

Just installed recently but appears to work well. It is a text messaging system and our agents respond well to texting vs. phone.

General manager from Branded in Keene (United States)

I like that it's easy for the staff to use but at the same time it's texting. Which guests and employees both like.

Screenshots & video

96%usability

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