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Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Crave Mobile Platform
4.6 (67 REVIEWS)
HT Score
74 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Joe, John, Andre + 8 more experts recommend Crave Interactive
Read RecommendationsCrave Mobile Platform
Ranked 8 (out of 92) in Hotel Guest Apps
Mobile/Appless
91% recommended by 159 hotels
Fairmont Pacific Rim, Secrets Moxche, Alila Napa Valley & 156 others
Bell - AI powered product analyst
I analyzed all of Crave Interactive’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Crave Interactive for its efficient food ordering application that enhances service efficiency and guest experience. They appreciate the user-friendly interface for both guests and staff, as well as its seamless integration with hotel systems, which streamlines operations and reduces errors. Some users, however, note that the back-end system could be more modern and intuitive. Other critical feedback highlights issues like the durability of hardware and limited customization options. Overall, Crave Interactive aids in increasing revenue, decreasing costs, and improving the customer experience through effective communication and service automation tools.
Fairmont Pacific Rim, Secrets Moxche, Alila Napa Valley & 156 others
Read their reviewsWhat Types of Hotels Crave Interactive is Popular For
Size
9 | X-Small (1-9 room)
38 | Small (10-49 room)
32 | Mid-Sized (50-99 room)
125 | Large (100-499 room)
27 | X-Large (500+ room)
Country
61 | United Kingdom
54 | United States
45 | Mexico
9 | Bahamas
8 | United Arab Emirates
7 | Canada
7 | Costa Rica
4 | Thailand
3 | Norway
2 | Panama
2 | Australia
2 | Estonia
1 | Iceland
1 | Serbia
1 | Turks and Caicos Islands
1 | Turkey
1 | Philippines
1 | Portugal
1 | India
1 | Greece
1 | Vietnam
1 | Netherlands
1 | Japan
Type
174 | Luxury Hotels
128 | Resorts
108 | Bed & Breakfast & Inns
98 | Boutique Hotels
71 | Branded Hotels
62 | Airport/Conference Hotels
41 | City Center Hotels
30 | Limited Service & Budget Hotels
21 | Casinos
16 | RV Parks & Campgrounds
13 | Hostels
10 | Vacation Rentals & Villas
8 | Extended Stay & Serviced Apartments
6 | Motels
Region
106 | North America
71 | Europe
10 | Central America
9 | Middle East
9 | South America
8 | Asia Pacific
2 | Oceania
Category
194 | In-Room Hotel Tablets
67 | Hotel Guest Apps
1 | Concierge Software
Didn’t find what you were looking for?
What is Crave Interactive?
Founded in 2009 | Headquarters in Cranfield (United Kingdom) | 26 employees
Crave Mobile Platform is a comprehensive mobile guest engagement and service automation solution designed for the hospitality industry. This platform allows guests to access hotel services from anywhere within the property, whether they’re by the pool, in a meeting room, or in their guestroom, thereby enhancing their overall experience. It boasts a user-friendly interface that facilitates efficient food ordering and other service requests, directly from their mobile devices. Crave’s seamless integration with existing hotel systems ensures streamlined operations, reduces manual errors, and provides valuable data insights. It helps hoteliers increase revenue, cut costs, and improve guest satisfaction through effective communication and service automation.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Crave Interactive products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Crave Interactive Reviews Analyzed: 59
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Crave Interactive Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Crave Interactive
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Crave Interactive's Provided Description:
"Keep your guests engaged wherever they go, with mobile access to all of your services. Crave’s mobile solution provides everything your guests need in an intuitive and engaging manner bespoke to your brand. With instant access to services from anywhere – the pool, the lobby, meeting rooms, guest rooms – your guests will love the simplicity and speed with which they can find information and order what they need. Our data insights and experience can help you ensure maximum guest engagement and increased sales of ancillaries."
FAQs
Capabilities
Crave Interactive doesn’t have any benefits or use cases available
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Available Add-ons & Modules
Mobile Ordering
Mobile Ordering & Room Service
Place QR codes throughout the property or at your F&B outlets for guests to scan and order right from their mobile device.
Crave Interactive Reviews Summary
Ease of Use
4.6/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Crave Mobile Platform is the #7 most trending product in the Hotel Guest Apps category (out of 92) and the #402 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCrave Interactive’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Crave Interactive Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
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References
"It's a really good system, it went really well this weekend! The customers loved it, and to be honest they probably spent more using it!"
Alex Chilton-Thwaite
Owner @
Shaw's Lodging
"Your response times are absolutely incredible - I asked customer success to change the price on something at 2am and it was done within 2 minutes!!"
Lee Hughes
Owner @
Anchor Inn
"ServeSafely speeds up table service, the solution is very quick and reliable. Increased sales by at least 20%, the up selling functionality is very good, customers ordering items they didn't think were on the menu. Customers leaving more tips than usual, gratuity default set at 7.5% and seems to be working well."
Dale Malbert
Owner @
Engine Inn
"The solution is very quick and reliable. Increased sales by at least 20%, the up selling functionality is very good, customers ordering items they didn't think were on the menu. Customers leaving more tips than usual, gratuity default set at 7.5% and seems to be working well."
Dale Malbert
Owner @
Engine Inn
"At Vdara, we are committed to providing an exceptional level of service and the introduction of Crave tablets ensure that we’re elevating that level of service by evolving to meet the modern needs of our guests,"
Mary Giuliano
General Manager @
Vdara Hotel & Spa
Featured Customers
More Products by Crave Interactive
Hotelier Rating
Looking for specific info?
10
Great for Luxury Service
Director of Food & Beverage from 100 to 199 room Bed & Breakfast & Inn in Cincinnati (United States)
Verified
7 months ago
These tablets are very useful to help minimize calls through our AYS agents. Guests are able to look up local information, hotel offers, call for valet to retrieve cars and place in-room dining orders, taking the burden off of the hotel operators.
United States
United States
Director of Food & Beverage
Large Hotel
10
Great communication from the hotel to our guests.
from 200 to 499 room Boutique in Vancouver (Canada)
Verified
7 months ago
We use the Crave tablets as a key tool to connect with our guests. Each room is equipped with a tablet where guests can contact the Front Desk to request items, explore our facilities, and learn more about the hotel’s history. It’s a great platform to enhance guest engagement and convenience.
During check-in, we also use the tablets to sho...
Canada
Canada
Large Hotel
10
Crave made my job as a Marketing Coordinator easier
Marketing Coordinator from 100 to 199 room Boutique in Encinitas (United States)
Verified
7 months ago
The thing I liked most was that all of our information was in one spot for our guests, making it easy for them to learn everything about the hotel. As a Marketing Coordinator, this also gave me an entire new avenue to market our events and activities. I think that if our property implemented the tablets in every room, not just the suites, t...
United States
United States
Marketing Coordinator
Large Hotel
10
Single source for products and services.
Director of Information Technology from 200 to 499 room Bed & Breakfast & Inn in Chicago (United States)
Verified
7 months ago
Crave integrates well with all of our essential guest systems. From the guest's perspective, there is single, seamless, site for all of the products and services that our building provides. The system is highly customizable as well as tailored specific to our unique combination of hotel and residences in one building. Crave's best feature i...
United States
United States
Director of Information Technology
Large Hotel
10
Multi-use robust product with excellent customer service
Digital Experience Manager from 500+ room Boutique in London (United Kingdom)
Verified
17 months ago
Customer service is top notch, always prompt and always looking to find a solution. The product, while meant for F&B, is versatile and can be used in other areas such as retail. Order values are higher, leading to additional revenue.
United Kingdom
United Kingdom
Digital Experience Manager
X-Large Hotel
10
Awesome, the crave team always deliver exceptional service.
Outlets Manager from 500+ room Branded Hotel in Nassau (Bahamas)
Verified
18 months ago
The turn around time and execution of request. Also, the team is hands on and always work with a high level of satisfaction.
Bahamas
Bahamas
Outlets Manager
X-Large Hotel
10
Easy to use for our customers. QR code is easy solution to get to the correct web pages
Hotel Applications Specialist from 100 to 199 room City Center Hotel in London (United Kingdom)
Verified
2 years ago
Support is good. Staff find the tablets easy to use.Customer satisfaction is also good. Crave is a good solution for pay at table, especially if you have a patio area. Order at table is good also
United Kingdom
United Kingdom
Hotel Applications Specialist
Large Hotel
10
Crave's Hotel Guest App Elevates Dining and Guest Experience at Trump International Hotel & Tower Chicago
Sales & Marketing Manager in Training from 200 to 499 room Bed & Breakfast & Inn in Chicago (United States)
Verified
2 years ago
At Trump International Hotel & Tower Chicago, we strive to provide our guests with an unforgettable dining and hospitality experience. Crave's Hotel Guest App has transformed how we present our restaurant menus, special offers, and hotel information through a centralized directory. Its intuitive design allows guests to easily explore our of...
United States
United States
Sales & Marketing Manager in Training
Large Hotel
10
Amazing support
Digital Services from 500+ room Branded Hotel in London (United Kingdom)
Verified
2 years ago
The customer support provided by Crave is unparalleled, consistently offering timely assistance, thorough solutions, and a commitment to customer satisfaction.
United Kingdom
United Kingdom
Digital Services
X-Large Hotel
10
Highly Recommend
Associate Director of PR & Communications from 100 to 199 room Boutique in Soufriere (Caribbean)
Verified
2 years ago
The support from the team is fast and efficient. Very easy to work with. The app looks good and very user friendly for guests.
Caribbean
Caribbean
Associate Director of PR & Communications
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Crave are a valued partner of ours at Deliverect. The team at Crave are knowledgable, supportive and have built a best in class suite of products to service the hospitality industry. Deliverect establishes a connection between Crave Interactive and the existing order management system. Orders made on Crave Interactive are then integrated directly to your POS. Together, Crave and Deliverect have partnered to provide customers a seamless digital order experience.
Showing all answers to: "What does this product or service do well?"
Crave are a valued partner of ours at Deliverect. The team at Crave are knowledgable, supportive and have built a best in class suite of products to service the hospitality industry.
Deliverect establishes a connection between Crave Interactive and the existing order management system. Orders made on Crave Interactive are then integrated directly to your POS.
Together, Crave and Deliverect have partnered to provide customers a seamless digital order experience.
Question:
What differentiates this product or service from the competition?
Answer:
In the relatively new space of digital ordering, Crave are incredibly experienced and reliable. They have over 10 years experience in the industry and are processing millions of orders a year. Crave provide a creates highly customised solutions tailored to your brand. The Crave team is global and provide 24/7 support.
Showing all answers to: "What differentiates this product or service from the competition?"
In the relatively new space of digital ordering, Crave are incredibly experienced and reliable. They have over 10 years experience in the industry and are processing millions of orders a year.
Crave provide a creates highly customised solutions tailored to your brand.
The Crave team is global and provide 24/7 support.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Take the time internally uncover your pain points and perhaps ask yourself why you are looking at new technology. These could be financial, productivity or process pain points across the Hotel. The review will uncover clear requirements that Crave, with their wealth of knowledge and technology, can tailor a solution to solve those pains.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Take the time internally uncover your pain points and perhaps ask yourself why you are looking at new technology. These could be financial, productivity or process pain points across the Hotel.
The review will uncover clear requirements that Crave, with their wealth of knowledge and technology, can tailor a solution to solve those pains.
Recommended by
Joe Pleece
Enterprise Sales
@
Deliverect
Joe Pleece
Enterprise Sales
@
Deliverect
Are you a consultant or vendor that recommends Crave Interactive?
Leave a recommendation
News
Crave Interactive
1 year ago
A Touch of Convenience: Enhancing Guest Experience with Crave Tablets at Foxhills Club & Resort
Crave Interactive
1 year ago
Crave Tablets Drive Operational Excellence and Guest Satisfaction at Nobu Hotel Los Cabos
Crave Interactive
1 year ago
Crave Interactive Announces Strategic Partnership with Book4Time to Boost Spa Bookings
Crave Interactive
1 year ago
Foxhills Club & Resort Elevates Guest Experience with Installation of Crave Interactive Tablets in All Rooms
Crave Interactive
1 year ago
Crave Interactive to Showcase In-Room Tablets with Up to 80% Guest Engagement and Enhanced Crave AI at HITEC 2024
Crave Interactive
2 years ago
Crave Interactive Launches Crave AI: Hotel Guest Service Redefined
Crave Interactive
3 years ago
RCD Hotels® Orders 3,450 In-Room Tablets from Crave Interactive for Four of its Prestigious Resort Hotels in Latin America
Crave Interactive
3 years ago
Crave Interactive Provide a Single Guest Portal for all Hotel QR Codes
Crave Interactive
3 years ago
Crave to Showcase Latest Innovations at HITEC’s 50th Anniversary in Orlando
Crave Interactive
4 years ago
Crave Announced as HotelTechAwards 2022 Finalists
Crave Interactive
4 years ago
Crave T3 Tablet Range Launch
Crave Interactive
5 years ago
Mobile Ordering Statistics in the Hotel Industry
Crave Interactive
5 years ago
Viceroy Hotel Group Chooses Crave Interactive’s AppLess™ Contactless Mobile Ordering and Digital Directories
Crave Interactive
5 years ago
PPHE Hotel Group choose Crave Interactive’s ServeSafely mobile ordering for its hotels and restaurants
Crave Interactive
6 years ago
Crave Interactive launch ServeSafely to protect restaurant staff and customers from COVID-19.
Crave Interactive Integrations
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Support
Unverified
Crave Interactive has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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Ease of Use
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