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Hub OS Guest in Touch
4.6 (45 REVIEWS)
HT Score
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Hub OS Guest in Touch
Ranked 6 (out of 96) in Hotel Guest Apps
Guests at the center of your hotel operations!
95% recommended by 227 hotels
hub OS has 0 reviews from Iceland so we’re unable to verify that they operate in your local market.
Bell - AI powered product analyst
I analyzed all of hub OS’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Hub OS for its intuitive interface and the significant improvements it brings to daily hotel operations. Key benefits include streamlined maintenance management, enhanced inter-departmental communication, and efficient housekeeping processes, all contributing to increased revenue and guest satisfaction. However, some users cite occasional technical glitches and synchronization delays which can hinder efficiency.
What Types of Hotels hub OS is Popular For
Size
6 | X-Small (1-9 room)
20 | Small (10-49 room)
55 | Mid-Sized (50-99 room)
209 | Large (100-499 room)
11 | X-Large (500+ room)
Country
112 | Spain
37 | Australia
25 | Portugal
24 | Italy
10 | Germany
9 | Hungary
8 | United States
7 | Netherlands
6 | Belgium
6 | United Arab Emirates
6 | Mexico
4 | Kenya
4 | France
4 | Argentina
4 | New Zealand
3 | Austria
2 | Israel
2 | Switzerland
2 | Vietnam
1 | Malaysia
1 | Colombia
1 | Fiji
1 | Czech Republic
1 | Poland
1 | Japan
1 | Malta
1 | Dominican Republic
1 | Thailand
1 | Turkey
1 | Slovenia
1 | Panama
1 | Bulgaria
Type
127 | Branded Hotels
125 | City Center Hotels
119 | Boutique Hotels
110 | Luxury Hotels
91 | Resorts
71 | Airport/Conference Hotels
67 | Bed & Breakfast & Inns
30 | Hostels
26 | Limited Service & Budget Hotels
16 | Extended Stay & Serviced Apartments
9 | RV Parks & Campgrounds
7 | Vacation Rentals & Villas
6 | Casinos
2 | Motels
Region
207 | Europe
42 | Oceania
14 | North America
9 | Middle East
6 | South America
5 | Asia Pacific
4 | Africa
1 | Central America
Category
263 | Hotel Maintenance Software
222 | Housekeeping Software
80 | Hotel Pre-Opening, Renovations & Development
45 | Hotel Guest Apps
25 | Staff Collaboration Tools
Didn’t find what you were looking for?
What is hub OS?
Founded in 2015 | Headquarters in Blanes (Spain) | 60 employees
Hub OS Guest in Touch is a comprehensive web-app solution designed for enhancing contactless communication between guests and hotel staff. As a guest engagement platform, it provides various features that streamline the interaction process, allowing guests to easily book restaurant services, request housekeeping items, or report any issues. These requests are routed directly to the relevant teams, promoting efficient service delivery and boosting guest satisfaction. It integrates seamlessly into existing hotel operations without overwhelming staff, ensuring a smooth and responsive guest experience. This tool is essential in modern hospitality for improving communication, operational efficiency, and overall guest satisfaction.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of hub OS products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
hub OS Reviews Analyzed: 30
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
hub OS Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by hub OS
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Hub OS's Provided Description:
"Web-app solution for contactless communication between the guest and the hotel In a time that contactless communication is so important, it's very important to give your guests the option to communicate this way if they wish so. What is also important is to not overwhelm your team with another channel to manage. The Guest in Touch module allows your guests to: • Book a restaurant service, based on your maximum safest occupancy. •Request housekeeping services, like extra towels or amenities. • Inform you about any incident. Any of these requests are sent directly to the responsible teams and staff. And will definitely help you improve your guest communication and satisfaction."
FAQs
Hub OS Guest in Touch Alternatives
Not sure if hub OS is right for your hotel? Here are similar Hotel Guest Apps vendors that could be a good fit for your hotel:
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Q4 '26 Hotel Guest Apps Survey Insights
Is hub OS a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 19
Mid-sized
95%
(229)
Duve is the top alternative to hub OS among mid-sized hotels on HotelTechReport. Hoteliers highlight Duve’s Communication Hub and Guest App as key strengths, particularly for their effectiveness in upselling and engaging guests through tailored messaging, which helps drive additional revenue and enhances the overall guest experience.
#1
of 14
Large
96%
(195)
Duve is the top alternative to hub OS among large hotels on HotelTechReport. Hoteliers highlight Duve's contactless check-in and ability to tailor communications, which streamline operations and enhance guest engagement. One noted benefit is how it allows for "personalized communication and a tailored Guest App," creating a more tailored experience for guests while simplifying staff workflows.
Mid-sized
95%
(229)
#1
of 19
Duve is the top alternative to hub OS among mid-sized hotels on HotelTechReport. Hoteliers highlight Duve’s Communication Hub and Guest App as key strengths, particularly for their effectiveness in upselling and engaging guests through tailored messaging, which helps drive additional revenue and enhances the overall guest experience.
Large
96%
(195)
#1
of 14
Duve is the top alternative to hub OS among large hotels on HotelTechReport. Hoteliers highlight Duve's contactless check-in and ability to tailor communications, which streamline operations and enhance guest engagement. One noted benefit is how it allows for "personalized communication and a tailored Guest App," creating a more tailored experience for guests while simplifying staff workflows.
Rank
Hotel type
Popular alternatives
#1
of 17
Luxury Hotels
96%
(305)
Duve is the top alternative to hub OS among luxury hotels on HotelTechReport. Hoteliers praise Duve for its capability to streamline guest communication and enhance upselling opportunities, allowing hotels to finely tailor services and offers, which naturally boosts revenue. This personalized approach not only meets guest expectations but also reduces the workload on staff.
#1
of 17
Airport/Conference Hotels
96%
(135)
Duve is the top alternative to hub OS among conference hotels on HotelTechReport. Hoteliers highlight Duve's seamless three-stage guest journey, which enhances guest satisfaction and boosts revenue by facilitating pre-check-in engagement, on-property experiences, and dynamic two-way communication.
#1
of 16
Bed & Breakfast & Inns
95%
(164)
Duve is the top alternative to hub OS among Bed and Breakfasts on HotelTechReport. Hoteliers highlight Duve's ability to provide a smooth online check-in process that reduces front desk workload and enhances guest arrival experiences. The upselling functionality seamlessly integrates upsell opportunities into the guest journey, creating additional revenue in a natural way.
Luxury Hotels
96%
(305)
#1
of 17
Duve is the top alternative to hub OS among luxury hotels on HotelTechReport. Hoteliers praise Duve for its capability to streamline guest communication and enhance upselling opportunities, allowing hotels to finely tailor services and offers, which naturally boosts revenue. This personalized approach not only meets guest expectations but also reduces the workload on staff.
Airport/Conference Hotels
96%
(135)
#1
of 17
Duve is the top alternative to hub OS among conference hotels on HotelTechReport. Hoteliers highlight Duve's seamless three-stage guest journey, which enhances guest satisfaction and boosts revenue by facilitating pre-check-in engagement, on-property experiences, and dynamic two-way communication.
Bed & Breakfast & Inns
95%
(164)
#1
of 16
Duve is the top alternative to hub OS among Bed and Breakfasts on HotelTechReport. Hoteliers highlight Duve's ability to provide a smooth online check-in process that reduces front desk workload and enhances guest arrival experiences. The upselling functionality seamlessly integrates upsell opportunities into the guest journey, creating additional revenue in a natural way.
Rank
Region
Popular alternatives
#1
of 18
Europe
93%
(262)
Duve is the top alternative to hub OS among European hotels on HotelTechReport. Hoteliers highlight Duve’s Guest App and Communication Hub for significantly improving guest engagement and operational efficiency, enabling tailored upselling that directly drives revenue. Users appreciate that the platform helps deliver a personalized journey for guests, making it a strong choice for enhancing service.
Europe
93%
(262)
#1
of 18
Duve is the top alternative to hub OS among European hotels on HotelTechReport. Hoteliers highlight Duve’s Guest App and Communication Hub for significantly improving guest engagement and operational efficiency, enabling tailored upselling that directly drives revenue. Users appreciate that the platform helps deliver a personalized journey for guests, making it a strong choice for enhancing service.
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hub OS Reviews Summary
Ease of Use
4.8/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Hub OS Guest in Touch is the #10 most trending product in the Hotel Guest Apps category (out of 96) and the #459 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn morehub OS’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
hub OS Pricing
Pricing Available By Request
hub OS has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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No matching results
Compare hub OS to Top Alternatives
Guest Experience Platform • Fully customizable and integrated guest app
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Hotelier Rating
Looking for specific info?
10
Easy to use and loved by every team — with a few gaps
National Director of Labour Management & Special Projects from 200 to 499 room Bed & Breakfast & Inn in Surfers Paradise (Australia)
Verified
1 days ago
Excellent tool that drives efficiency. It is easy to use and all of our teams absolutely love it. In fact we couldn't live without it!
Australia
Australia
National Director of Labour Management & Special Projects
Large Hotel
10
Better guest insights and smarter decisions — mobile still lags behind
Front Office Manager from 200 to 499 room Resort in Main Beach (Australia)
Verified
1 days ago
Hub OS has genuinely made a difference to our day-to-day operation. It has improved productivity, visibility and communication, giving our teams a much clearer picture of guest feedback, outstanding follow-ups and the areas where we can continue to improve.
One of the biggest benefits for us has been the analytics. Having meaningful inform...
Australia
Australia
Front Office Manager
Large Hotel
10
Housekeeping scheduling that keeps rooms cleaner
Director from 200 to 499 room Boutique in Sydney (Australia)
Verified
1 days ago
High on efficiency and housekeeping team friendly, easy to assign and maintain schedule, resulted in our rooms being more clean.
Australia
Australia
Director
Large Hotel
10
Simple, visual reporting that works for every team member — but needs more workflow automation
Operations Manager from 200 to 499 room Branded Hotel in Mawson Lakes (Australia)
Verified
4 days ago
Simple to use for all team members with light, low impact training and onboarding. A strong focus on visuals and colour coding to minimise impact on teams. Reporting function is strong and customisable to be able to work well with different properties.
Australia
Australia
Operations Manager
Large Hotel
6
Keeps maintenance on track, but PPM settings need work
Maintenance Supervisor from 200 to 499 room Bed & Breakfast & Inn in Melbourne (Australia)
Verified
4 days ago
For all the Engineering and Maintenance request send for us to execute on our daily operations and also to ensure all Preventive Maintenance is properly done as well.
Australia
Australia
Maintenance Supervisor
Large Hotel
3
Room-level maintenance tracking — but minibar changes still lag
Executive Housekeeper from 200 to 499 room Boutique in Melbourne (Australia)
Verified
4 days ago
That maintenance department can be informed from the room/location when there’s an issue and the ability to track repairs progress.
Australia
Australia
Executive Housekeeper
Large Hotel
10
Easy to use, with strong support — but reporting still needs work
General Manager from 200 to 499 room Branded Hotel in Sydney (Australia)
Verified
4 days ago
Ease of use and integration across an entire hotel for every department.
The ability to be a one-stop reporting shop for management.
Lastly the localized support is phenomenal.
Australia
Australia
General Manager
Large Hotel
9
Centralized operations and better follow-up — with reporting that needs more flexibility
Receptionist from 200 to 499 room Resort in Fanabe (Canary Islands)
Verified
4 days ago
What I like most about hub OS is how it centralizes daily hotel operations and improves communication between departments. It makes it easier to report and follow up on maintenance issues, coordinate housekeeping tasks, and keep everyone informed about the status of rooms and pending requests. This helps us work in a more organized and effi...
Canary Islands
Canary Islands
Receptionist
Large Hotel
10
Essential hotel operations tool — but slower pages and uploads hold it back
Front Office Manager from 200 to 499 room Branded Hotel in Leipzig (Germany)
Verified
4 days ago
HUB has become an essential operational tool for our hotel. Its flexibility allows us to manage not only Maintenance and Housekeeping tasks, but also Quality Assurance and Guest Satisfaction processes within a single platform.
The mobile functionality significantly enhances operational efficiency, enabling employees to access and update inf...
Germany
Germany
Front Office Manager
Large Hotel
6
Right equipment sent to the right rooms — but user setup needs help
Adm maintenance from 200 to 499 room Extended Stay & Serviced Apartment in Amsterdam (Netherlands)
Verified
4 days ago
The ability to create a specified problem so the mechanic can go with the right equipment to the rooms and areas.
Netherlands
Netherlands
Adm maintenance
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
I love how HubOS helps managing not only housekeeping tasks but especially maintenance (corrective and preventive) very well. It really makes a difference when managing not only one hotel, but also several properties as a corporate manager. Being able to allow housekeeping know when a guest is having breakfast, or learn how to fix a machine by just scanning a QR code are features that makes a difference. Also, configuring the system is fairly easy and their support is very helpful and kind.
Showing all answers to: "What does this product or service do well?"
I love how HubOS helps managing not only housekeeping tasks but especially maintenance (corrective and preventive) very well. It really makes a difference when managing not only one hotel, but also several properties as a corporate manager. Being able to allow housekeeping know when a guest is having breakfast, or learn how to fix a machine by just scanning a QR code are features that makes a difference.
Also, configuring the system is fairly easy and their support is very helpful and kind.
Hub OS delivers a seamless blend of fast implementation and high day-to-day usability that immediately drives operational value. In my experience consulting for hotels, properties that adopt Hub OS experience a dramatic, measurable increase in operational efficiency right out of the gate. By streamlining communication across housekeeping, engineering, and front-desk teams, it removes routine friction and allows staff to resolve guest requests rapidly. Ultimately, this backend efficiency directly translates into faster response times, cleaner rooms, and a visibly superior guest experience.
HubOS is an outstanding hospitality technology solution that combines innovation, efficiency, and operational excellence. Its intuitive platform, flexibility, and commitment to customer success make it a valuable partner for hotels looking to optimize operations and enhance the guest experience. At CiTO Hospitality Solutions, we are proud to partner with HubOS and highly recommend its solutions to hospitality professionals seeking reliable, innovative technology and exceptional service.
automated and flexible operating system to maximize your hotel's performance, from the opening to operations and management. whether it is housekeeping, maintenance energy, F & B, or guest requests, Hub OS can handle it all
Everything a hotel needs to manage the daily housekeeping, maintenance, quality and more in one unique solution. One of the best tools I have seen so far with great reporting and amazing customer service.
Question:
What differentiates this product or service from the competition?
Answer:
It is not only easy to configure by using several templates that makes bulk setup very helpful, but also usage is very intuitive and facilitates the onboarding and learning curve of staff. Its integration with most of the best PMS is also key.
Showing all answers to: "What differentiates this product or service from the competition?"
It is not only easy to configure by using several templates that makes bulk setup very helpful, but also usage is very intuitive and facilitates the onboarding and learning curve of staff. Its integration with most of the best PMS is also key.
What sets Hub OS apart is the combination of an incredibly smooth onboarding process, superior UI, and total modularity. Their implementation team does an exceptional job, often getting property teams trained, confident, and fully onboarded within 24 hours. Compared to legacy or overly rigid platforms, Hub OS offers an intuitive user interface that staff actually enjoy using, coupled with responsive customer support. Crucially, its modular structure ensures hotels only pay for what they need while enjoying a feature set far more complete and versatile than competing point solutions.
HubOS stands out through its combination of hospitality-focused innovation, intuitive technology, and seamless integration with hotel operations. Its flexibility, operational efficiency, and commitment to service excellence help hotels streamline processes, optimize resources, and deliver better guest experiences. Combined with a strong partnership approach and specialized hospitality expertise, HubOS offers a differentiated solution that goes beyond technology to create real value for hotel operators.
complex tool yet easy to use business intelligence, helping to make informed decisions, dashboards for various departments with accurate data for quicker decisions, reports providing information to drive the improvement plans.
Has a great user interface and is a reliable tool. Easy to use for all team members. Great sync speed between devices and integrations like PMS. Installation and support from HubOS team is of top quality.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I would recommend it even for small properties, as preventive maintenance is something most hotels forget about and it's crucial. Knowing when an inspection is due is something maintenance teams will thank you for.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I would recommend it even for small properties, as preventive maintenance is something most hotels forget about and it's crucial. Knowing when an inspection is due is something maintenance teams will thank you for.
Don't limit your evaluation to just housekeeping and maintenance. While those core modules are top-tier, make sure to thoroughly explore their guest experience and guest-app modules as well. For independent hotels and small hotel groups, these complementary guest-facing features offer a surprisingly robust, cost-effective way to modernize the guest journey without needing to layer on expensive standalone guest engagement apps.
My advice would be to consider HubOS as a strategic partner, not just a technology provider. Take the time to explore how its solutions can streamline hotel operations, improve team productivity, and enhance the guest experience. With the right implementation and a strong partnership, HubOS can deliver meaningful operational improvements and long-term value to your property.
consider a detailed product demo first, involve all relevant departments, and have a comprehensive free trial to see how the tool can support or improve the way you operate, consider changes in internal process and improvement plans using the tool. Do not modify the process according to the tool but get inspired and consider changes with tool implementation
Maybe not the cheapest option in the market but the investment is worth due to increase in efficiency, decisions based in data collected by the tool, and enables delivery of a great customer experience.
VG
+ 3
recommend
+ 3
recommend
Recommended by
VG
Víctor Gonzalez
Consultant
@
Hotel Jazz
Carina Satorra
Sales Director
@
Spalopia
Camilo Torre
CEO
@
CiTO Hospitality Solutions
Ildefonso Moyano
Senior Director Global Customer Success
@
Mews
VG
Víctor Gonzalez
Consultant
@
Hotel Jazz
Carina Satorra
Sales Director
@
Spalopia
Camilo Torre
CEO
@
CiTO Hospitality Solutions
Ildefonso Moyano
Senior Director Global Customer Success
@
Mews
Marc Llobet
Area Sales Manager
@
Serenissima Informatica
Are you a consultant or vendor that recommends hub OS?
Leave a recommendation
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Support
Unverified
hub OS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
Verified
0 seconds ago
Products Reviewed
What do you like most?
What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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