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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Hoteza Guest App
4.7 (53 REVIEWS)
HT Score
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Hoteza Guest App
Ranked 3 (out of 93) in Hotel Guest Apps
2026 Finalist
HotelTechAwards
Hoteliers voted Hoteza as the #3 Hotel Guest Apps provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldFrom check-in to check-out, Hoteza GuestApp brings every request, interaction, and service into one digital app: communication, upsells, in-room control and beyond.
95% recommended by 98 hotels
Peninsula, Wyndham, Radisson & 95 others
Bell - AI powered product analyst
I analyzed all of Hoteza’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteza is highly regarded for enhancing hotel guest experience through seamless integration with existing systems, driving automation, and providing a user-friendly platform. It excels in reducing staff workload and increasing guest engagement via intuitive mobile access and personalized services. However, some users have noted desires for improved staff app stability, additional admin features, and more detailed marketing integration efforts. Overall, it offers significant potential for increasing revenue, operational efficiency, and guest satisfaction.
Peninsula, Wyndham, Radisson & 95 others
Read their reviewsWhat Types of Hotels Hoteza is Popular For
Size
14 | Small (10-49 room)
21 | Mid-Sized (50-99 room)
53 | Large (100-499 room)
14 | X-Large (500+ room)
Country
15 | Cyprus
14 | Russian Federation
12 | Croatia
8 | United Arab Emirates
7 | Greece
5 | Slovenia
5 | Armenia
5 | Kazakhstan
4 | Turkey
4 | Uzbekistan
3 | Vietnam
3 | Montenegro
2 | United Kingdom
2 | Slovakia
1 | Spain
1 | Italy
1 | United States
1 | Jordan
1 | Indonesia
1 | Netherlands
1 | Hungary
1 | Tanzania
1 | Chile
1 | Kyrgyzstan
1 | Kenya
1 | Georgia
1 | Seychelles
Type
51 | Luxury Hotels
50 | Boutique Hotels
37 | City Center Hotels
33 | Resorts
30 | Airport/Conference Hotels
29 | Branded Hotels
23 | Bed & Breakfast & Inns
16 | Limited Service & Budget Hotels
8 | Extended Stay & Serviced Apartments
4 | Hostels
2 | Motels
2 | RV Parks & Campgrounds
1 | Casinos
Region
64 | Europe
19 | Asia Pacific
14 | Middle East
3 | Africa
1 | North America
1 | South America
Category
90 | Hospitality TV
53 | Hotel Guest Apps
23 | Hospitality Wi-Fi Solutions
22 | In-Room Hotel Tablets
2 | Contactless Check-in
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What is Hoteza?
Founded in 2013 | Headquarters in Larnaca (Cyprus) | 70 employees
Hoteza Guest App is an all-in-one hospitality platform that enhances guest experiences while streamlining hotel operations. Operating as both a native iOS/Android app and a web app via QR code, it requires no downloads, offering guests easy access to services like food and beverage orders, smart room controls, and direct hotel communication. For hoteliers, it features a cloud-based CMS to manage branding, track interactions, and integrate with systems such as PMS, POS, and CRM. By boosting revenue through increased uptake of services and enabling real-time offers, it supports sustainable operations and personalized guest experiences.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Hoteza products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Hoteza Reviews Analyzed: 11
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Hoteza Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Hoteza
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Hoteza's Provided Description:
"Hoteza GuestApp is an all-in-one hospitality platform designed to increase revenue, streamline operations, and elevate the guest experience. Running as both a native iOS/Android app and a web app via QR code, it eliminates the need for downloads. GuestApp provides guests with instant access to everything they need, including food & beverage orders, smart room controls, entertainment, payments, and direct communication with hotel staff. For hoteliers, a cloud-based CMS provides a single dashboard to manage branding, push real-time offers, track guest interactions, and integrate seamlessly with PMS, POS, CRM, and IoT systems. The result is a fully digital guest journey that reduces costs, supports sustainability, drives upsell opportunities, and ensures every interaction feels personalized and on-brand."
FAQs
Capabilities
Welcome Message & Email
Welcome Message & Email
Start your guests' experience with a warm welcome, setting the tone for their stay! Greet your guests with a personalised message, sent via email or WhatsApp, with reservation details & a personal (pre-authorised) link to the Guest App.
Guest Messages
Guest Messages
Make sure you can reach your guests at any time & intensity you desire through an in-app communication channel.
In-Room Dining
In-Room Dining
Boost your revenue by giving your guests a chance to order food to their room through an interactive menu with photos, descriptions & many ordering options.
Restaurant & SPA Bookings
Restaurant & SPA Bookings
Your guests can order hotel services, such as room cleaning, SPA treatments or places at your restaurant table easily through a few clicks.
Mobile Key
Mobile Key
With Mobile Key, you can forget about the frustration of misplaced key cards & create a more seamless experience for your guests.
Room Control
Room Control
Integrate with your GRMS system & allow your guests to adjust the room settings: control the temperature, lighting, curtains, music system, DND, MUR, or set up pre-made room scenes.
Guest Satisfaction Survey
Guest Satisfaction Survey
Instant feedback form will allow you to catch impressions of your guests at the right time & not a minute too late.
Online Payments
Online Payments
Upgrade your safety level by allowing your guests to make online payments easily & securely from their devices.
Hotel Services
Hotel Services
Improve the user experience by allowing the guest to order a pillow, or a room cleaning service via Hoteza Guest App easily.
Hotel Directory
Hotel Directory
Make sure your guests can access all the information they need, allowing them to have a full overview of the hotel directory, including entertainment options, services & more
City Guide
City Guide
Provide guests with expert tips & advice before & during their trip to create the ultimate travel resource
TV Remote Control
TV Remote Control
Give your guests the most convenient remote control by using Hoteza TV Remote Control, created to easily switch between different in-room TV devices & with a channel overview.
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Available Add-ons & Modules
Hoteza Check-in
Contactless Check-in
Hoteza Mobile Check-in will make the check-in process faster and smarter for your guests, additionally increasing your revenue by offering amenities at the right time and the right place!
Hoteza Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Hoteza Guest App is the #4 most trending product in the Hotel Guest Apps category (out of 93) and the #185 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHoteza has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Hoteza as the #3 Hotel Guest Apps provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Hoteza Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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References
"Since 1925, the Esplanade Zagreb Hotel has been renowned for its innovation in hospitality. We continue to build on this tradition with our partners from Hoteza. Our vision combines with their knowledge in order to create high-tech services tailored to our guests’ needs."
Ivica Max Krizmanić
General Manager @
Esplanade Zagreb Hotel
Featured Customers
Hoteza doesn’t have any featured customers available
More Products by Hoteza
Hotelier Rating
Looking for specific info?
10
Perfect
GM from 100 to 199 room Bed & Breakfast & Inn in St. Petersburg (Russian Federation)
Verified
7 months ago
Easy to use and understand,very helpful for our hotel!
Very helpful customer support and useful webinars with some news or new implementations!
Russian Federation
Russian Federation
GM
Large Hotel
10
Great digital services to enhance the guest satisfaction
Assistant F&B Manager from 500+ room in Parga (Greece)
Verified
7 months ago
The most convenient functionalities that it offers are the hotel information which is provided on all the Guest room's tv's.
Greece
Greece
Assistant F&B Manager
X-Large Hotel
10
Excellent tool for guest engagement and revenue growth
IT Director from 100 to 199 room Bed & Breakfast & Inn in Beau Vallon (Seychelles)
Verified
7 months ago
We implemented Hoteza Guest App to enhance our digital guest experience — and it has truly delivered on multiple fronts.
The app has been incredibly useful for our guests. It’s accessible directly via their smartphone browser with no download required, which means adoption is high and there’s no friction in usage.
On the operations side,...
Seychelles
Seychelles
IT Director
Large Hotel
10
business premium hotel
General manager from 100 to 199 room Bed & Breakfast & Inn in Yerevan (Armenia)
Verified
7 months ago
food and drink menus and photos immediately with prices. Make a photo slide possible. Review the possibility of VAT in this region for accurate price information in the menu
Armenia
Armenia
General manager
Large Hotel
10
Highly recommend for every property
Cluster IT Manager from 100 to 199 room Boutique in St. Petersburg (Russian Federation)
Verified
7 months ago
- Looks amazing right out of the box.
- Easily customizable to suit any hotel needs.
- User-friendly admin panel.
- Fast and high-quality support.
Russian Federation
Russian Federation
Cluster IT Manager
Large Hotel
10
Hoteza conveniences
Директор IT from 500+ room Boutique in St. Petersburg (Russian Federation)
Verified
7 months ago
What I like most is their interest in development and excellent user support. Collaboration with Hoteza has brought us automation and ease of operation in our hotel.
Russian Federation
Russian Federation
Директор IT
X-Large Hotel
10
It is a comfortable experience
Guest experience manager from 500+ room Branded Hotel in Moscow (Russian Federation)
Verified
7 months ago
Everything. Incredibly comfortable. Easy to access, easy to use, easy to understand the details for both employees and the guests.
Russian Federation
Russian Federation
Guest experience manager
X-Large Hotel
9
Great product from Hoteza team
Director of IT from 100 to 199 room Boutique in Moscow (Russian Federation)
Verified
7 months ago
The biggest advantage of Hoteza products is the comprehensive approach to a hotel's business needs. They take into account all modern trends in guest services for the 21st-century hotel such as mobile app, web app, television, digital signage with centralized CMS system.
Russian Federation
Russian Federation
Director of IT
Large Hotel
9
A successful experience
Project manager from 100 to 199 room Boutique in St. Petersburg (Russian Federation)
Verified
7 months ago
Accessibility, informativeness, wide possibilities. Personalized guest greetings improve the experience, hotel service advertising expands opportunities, and sales through the app
Russian Federation
Russian Federation
Project manager
Large Hotel
10
Amazing platform to summarise all the hotel services for the convenience
Marketing manager from 500+ room City Center Hotel in Batumi (Georgia)
Verified
7 months ago
Platform is easy to navigate, gather information and choose the service. The amount of information is clearly sorted with all the necessary info
Georgia
Georgia
Marketing manager
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
The Hoteza Guest App excels at enhancing the guest experience by providing a seamless way to access hotel services, request amenities, and communicate with staff instantly. It streamlines operations for the hotel team while giving guests a convenient, intuitive platform to manage their stay, explore offerings, and receive timely updates. The app consistently improves efficiency, reduces response times, and makes interactions more personalized, creating a smoother and more enjoyable experience for both guests and staff.
Showing all answers to: "What does this product or service do well?"
The Hoteza Guest App excels at enhancing the guest experience by providing a seamless way to access hotel services, request amenities, and communicate with staff instantly. It streamlines operations for the hotel team while giving guests a convenient, intuitive platform to manage their stay, explore offerings, and receive timely updates. The app consistently improves efficiency, reduces response times, and makes interactions more personalized, creating a smoother and more enjoyable experience for both guests and staff.
Central management of all modules from a single CMS. It supports different layouts that can cover all the needs of modern hotels. It is also important that it can integrate with many other systems, contributing to ease of use, operation, and enhancing the guest experience. Finally, the in-room dining and, in general, the shop modules generate revenue for the hotel, as well as the convenience of web check-in, which prevents queues and delays upon arrival. There is an installation where the digital transformation of bookings in a 50-room hotel exceeds 80%
Incredibly easy to handle, update, customise.
Hoteza management is always available for confrontation and willing to ameliorate their solutions.
Guesta are satisfied with the way they can interacte with contents and info, appreciating the guest journey philosophy in place.
The Hoteza ecosystem truly offers the perfect guest journey. The hotel is truly in touch with its guests before, during and after their stay, thanks to the various customisable modules available. Hoteza Check-in interfaces with the hotel's PMS to speed up registration operations; Hoteza TV is the most comprehensive and flexible IPTV system for rooms; the Guest App, based on the same CMS as the TV system, allows you to stay in constant contact with guests. Hoteza HSIA is the perfect tool for managing Wi-Fi connectivity.
Hoteza TV provides an easy-to-use in-room system with entertainment, hotel info, and services all in one place. The Hoteza Guest App makes it simple for guests to request services, communicate with staff, and manage their stay directly from their own devices.
Question:
What differentiates this product or service from the competition?
Answer:
Our key differentiator is the balance of reliability, efficiency, and attentive support. This enables us to deliver a service that feels consistent and straightforward, even in situations where competitors tend to complicate the process.
Showing all answers to: "What differentiates this product or service from the competition?"
Our key differentiator is the balance of reliability, efficiency, and attentive support. This enables us to deliver a service that feels consistent and straightforward, even in situations where competitors tend to complicate the process.
The main difference compared to the competition is that competitors usually offer only one layout. Additionally, they do not provide a wide range of peripheral modules as extensions of a unified system. Instead, they rely on third-party platforms, meaning that any changes must be made through different systems — which ultimately results in additional time and effort for the hotel.
Incredibly easy to handle, update, customise.
Hoteza management is always available for confrontation and willing to ameliorate. Guesta are satisfied with the way they can interacte with contents and info, appreciating the guest journey philosophy in place. their solutions
Unlike its competitors, Hoteza offers a suite of integrated products. No other competitor offers such a wide range of solutions. Thanks to these solutions, the host can communicate constantly with the guest and sell their services in the best possible way. Hoteza becomes an opportunity for revenue rather than just a cost.
Hoteza stands out with its seamless integration of entertainment, hotel information, and guest services into one platform, combined with a highly intuitive, multilingual interface that works across in-room TVs and personal devices, enhancing convenience and guest engagement
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you’re considering this product, give yourself the chance to test it in a real workflow. Hoteliers often notice how quickly it simplifies daily tasks, improves communication, and creates a smoother guest experience. Once you see how much time it saves and how reliably it supports your team, it becomes clear why so many properties choose it. It’s an investment that feels positive from day one and continues delivering value as your operations grow.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you’re considering this product, give yourself the chance to test it in a real workflow. Hoteliers often notice how quickly it simplifies daily tasks, improves communication, and creates a smoother guest experience. Once you see how much time it saves and how reliably it supports your team, it becomes clear why so many properties choose it. It’s an investment that feels positive from day one and continues delivering value as your operations grow.
If I had to give one piece of advice to a hotelier, it would be to invest in this product/service, as it delivers immediate and tangible results for the hotel, significantly reduces internal daily administrative tasks and printing, while supporting an eco-friendly philosophy. It is user-friendly and enjoyable for guests, and comes with excellent after-sale service
This a complete communication platform to keep you in touch with your guests all their journey around. Easy to handle, update and customise Hoteza solutions allow you to create the perfect environment for any stay - business or leisure.
The Hoteza guest journey is currently the most advanced communication platform for the hotel industry. There are other system integrators that have competing systems, but to date, none have a complete solution like Hoteza's.
My recommendation to hoteliers considering Hoteza is to approach it as a strategic guest engagement tool rather than simply a technological upgrade. The platform delivers the greatest value when it is fully customized to reflect the property’s brand identity and seamlessly integrated with operational systems such as PMS, F&B, and spa services. By leveraging Hoteza’s personalization features and service integration, hotels can not only enhance the guest experience but also drive ancillary revenue and strengthen brand loyalty.e.
Recommended by
Irina Churkina
Head of business development
@
Monty Holiday Homes
Christos Bandis
Managing Director
@
Powertech electronics
Alessandra DAntoni
Founder & Head of Marketing
@
HoTy S.r.l.
Alessio Di Candia
Consulente Innovazione Tecnologica
@
HoTy
Varvara Efthymiou
null
@
null
Irina Churkina
Head of business development
@
Monty Holiday Homes
Christos Bandis
Managing Director
@
Powertech electronics
Alessandra DAntoni
Founder & Head of Marketing
@
HoTy S.r.l.
Alessio Di Candia
Consulente Innovazione Tecnologica
@
HoTy
Varvara Efthymiou
null
@
null
Are you a consultant or vendor that recommends Hoteza?
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Support
Verified Support
Hoteza has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
Verified
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