ServeSafely (by Crave)

Ranked 3 (out of 34) in Mobile Ordering & Room Service

Mobile Ordering & Room Service

Room Service and all outlets Mobile Order and Payment Solutions

Ratings Snapshot

Certificate of Excellence
Read 20 reviews
94%
Recommend
HTR Score icon
HT SCORE
94 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #3 out of 34 in Mobile Ordering & Room Service

Ease of Use
4.7/5
ROI
4.6/5
Implementation
4.6/5
Customer Support
4.8/5
Verified Customer Support

Crave Interactive’s customer support processes haven’t yet been verified by Hotel Tech Report.

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  • Boutique 1 verified reviews
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ServeSafely (by Crave) Overview

ServeSafely (by Crave) Overview

ServeSafely is our mobile order and pay solution for hotels, restaurants, bars, clubs, theatres, cafes and even live events. We use data intelligence and our vast experience to help our clients maximise sales, tips and profits, while making sure the customer experience is simple and intuitive. Our team customises the set-up to match your brand, and work with you to optimise the menus for up-selli...

About Crave Interactive View website

Founded in 2009 | Headquarters in Cranfield United Kingdom | 26 employees

Crave Interactive is a world-leading developer of digital service solutions for the global hospitality industry and experts in self-ordering and guest communica...

Other Products by Crave Interactive

What customers love about ServeSafely (by Crave)

Like 94% recommend

Owner from Branded

Crave are professional, have extremely fast customer service, are always adapting to the constantly changing landscape and are very creative

Owner from Other

Sorted my issue out quickly and politely. Technacal department has been great ever since I’ve been using crave. Would highly recommend.

Owner from Other

Quick response times, low cost. Helpful on social media. Friendly staff. Good software and hardware. Full menu support and free updates

Owner from Bed & Breakfast

Updating menus or making changes they are quicker than Just Eat however Uber allow you to do this yourself which is quicker than Crave.

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Expert Q&A and Partner Recommendations

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Crave Interactive hasn’t been recommended by any experts or partners yet

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Features

  • Web Based (Appless)
  • POS Integration
  • PMS Integration
  • Off-Property Vendor Management
  • QR Codes
  • Near Field Contact (NFC)
  • Apple Pay
  • Digital Menu
  • In-Venue Ordering
  • Credit Card Payments
  • Multi-Menu Ordering
  • Guest Re-Ordering
  • Cross Venue Payment Splitting
  • Contactless Ordering
  • Loyalty Program Integrations
  • White-label App
  • Payments Integrations
  • Google Pay
  • Delivery (3rd Party)
  • Delivery Logistics (In-house)
  • Curbside Pickup
  • Ordering Scheduling
  • Tipping
  • Upselling

Want to go behind the scenes and see how ServeSafely (by Crave) works?

Clients & references

References & testimonials

Testimonial avatar
ServeSafely speeds up table service, the solution is very quick and reliable. Increased sales by at least 20%, the up selling functionality is very good, customers ordering items they didn't think we...
Dale Malbert Owner at the The Engine
Testimonial avatar
Your response times are absolutely incredible - I asked customer success to change the price on something at 2am and it was done within 2 minutes!!
Lee Hughes Owner at the Anchor Inn

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Awards & Certifications

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Crave Interactive doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United Kingdom
  • United States of America
  • Saint Lucia
  • Ireland
  • Mexico

20 Verified Crave Interactive Reviews

Likelihood to Recommend
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November 30, 2021

ServeSafely (by Crave) Review: it the best appless for our guest, its perfect for the hospitality business

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

i's easy update information, its great for have touch with our clients and for the business it's so easy to have the total control. I mean, this solution can really change the way the guest interacts with...

What do you dislike or think could be improved?

integration with the pms its the only one thing we wolud need, for do it the automatics charges on the pms. The automation would help to simplify the hotel's work even more, and that the charges can be li...

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

November 26, 2021

ServeSafely (by Crave) Review: Working team

Hotel Applications Specialist from City Center in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

Integrating to Simphony was a great idea. It works perfectly and the Crave team guided us through this with perfection. On going support is also very commited . with 1000+ size hotels this really makes...

What do you dislike or think could be improved?

Not really anything. Service, Support it's all really good. No complaints from me. Just do as you are and give great service. The ability to integrate to Opera will be the next step. So non credit guest a...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

November 18, 2021

ServeSafely (by Crave) Review: Excellent online ordering

Business Owner from Other in Stokeinteignhead (United Kingdom)

Recommend 10/10
Full blue star
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What do you like most?

Very friendly and efficient support staff, any issues are dealt with quickly. Customer interface is very easy to use, attractive and well laid out. No app to download.

What do you dislike or think could be improved?

Some areas of the back end could be improved: Turning availability of individual products on and off could be made easier. Sometimes the tickets are a bit too long - some of the info printed is not need...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 18, 2021

ServeSafely (by Crave) Review: Highly of Efficient service with good communication

Event Manager from Other in Lees (United Kingdom)

Recommend 10/10
Full blue star
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What do you like most?

Communication is great - product layout is great - user friendly for the customer - daily details reports - account manager on hand to find any solutions if problem occurs

What do you dislike or think could be improved?

Nothing that I can think of at this time but account manager on hand to help with anything I think would help improve the service

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 18, 2021

ServeSafely (by Crave) Review: Easy to use & fantastic service!

Managing Director from Other in Slaithwaite (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

We started using Crave from the first Covid lockdown & they have genuinely saved our business. As a hospitality group we needed a system that was quick, efficient & easy to update across all venues. Crave...

What do you dislike or think could be improved?

I’d love to see the system evolve to allow orders from the same room / table within 2-3 minutes of each other can be combined onto one printout order. It would also be great to allow special offer deduc...

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4

November 17, 2021

ServeSafely (by Crave) Review: Quick professional service

Owner from Other in Seattle (United States of America)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

Worked with us to make a ordering system that fitted our needs. Very quick to respond to teething problems. We now have exactly what we need to provide our customers with a seamless ordering system. Pr...

What do you dislike or think could be improved?

Maybe daily payouts instead of weekly. Apart from this I cannot see what else they could improve on. I have had nothing but a good experience in my dealings with crave.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Implementation fee
Less than $1000
Monthly subscription (/room/month)
Less than $3/room/month

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Popular ServeSafely (by Crave) Integrations

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