ServeSafely (by Crave)

Ranked 2 (out of 36) in Mobile Ordering & Room Service

Mobile Ordering & Room Service

Room Service and all outlets Mobile Order and Payment Solutions

Ratings Snapshot

Certificate of Excellence
Read 30 reviews
94%
Recommend
HTR Score icon
HT SCORE
94 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 36 in Mobile Ordering & Room Service

Ease of Use
4.7/5
ROI
4.6/5
Implementation
4.7/5
Customer Support
4.9/5
Verified Customer Support

Crave Interactive’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Resorts 3 verified reviews
    93%
  • City Center Hotels 3 verified reviews
    93%
  • Boutiques 3 verified reviews
    90%
  • Bed & Breakfast & Inns 2 verified reviews
    85%
  • Hostels 2 verified reviews
    85%
  • Branded Hotels 1 verified reviews
    100%

ServeSafely (by Crave) Overview

ServeSafely (by Crave) Overview

ServeSafely is our mobile order and pay solution for hotels, restaurants, bars, clubs, theatres, cafes and even live events. We use data intelligence and our vast experience to help our clients maximise sales, tips and profits, while making sure the customer experience is simple and intuitive. Our team customises the set-up to match your brand, and work with you to optimise the menus for up-selli...

About Crave Interactive View website

Founded in 2009 | Headquarters in Cranfield United Kingdom | 26 employees

Crave Interactive is a world-leading developer of digital service solutions for the global hospitality industry and experts in self-ordering and guest communica...

Other Products by Crave Interactive

Integrates with

  • Payments Processing Software
  • Guest Messaging Software
  • Concierge Software
Browse integrations (7 verified)

What customers love about ServeSafely (by Crave)

Like 94% recommend

Owner from Branded Hotels

Crave are professional, have extremely fast customer service, are always adapting to the constantly changing landscape and are very creative

Owner from Other

Sorted my issue out quickly and politely. Technacal department has been great ever since I’ve been using crave. Would highly recommend.

Owner from Other

Quick response times, low cost. Helpful on social media. Friendly staff. Good software and hardware. Full menu support and free updates

Owner from Bed & Breakfast & Inns

Updating menus or making changes they are quicker than Just Eat however Uber allow you to do this yourself which is quicker than Crave.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Crave are a valued partner of ours at Deliverect. The team at Crave are knowledgable, supportive and have built a best in class suite of products to service the hospitality industry. Deliverect establishes a connection between Crave Interactive and the existing order management system. Orders made...

by Joe Pleece (Deliverect) on December 07, 2021

Question:

What differentiates this product or service from the competition?

Answer:

In the relatively new space of digital ordering, Crave are incredibly experienced and reliable. They have over 10 years experience in the industry and are processing millions of orders a year. Crave provide a creates highly customised solutions tailored to your brand. The Crave team is global an...

by Joe Pleece (Deliverect) on December 07, 2021

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Take the time internally uncover your pain points and perhaps ask yourself why you are looking at new technology. These could be financial, productivity or process pain points across the Hotel. The review will uncover clear requirements that Crave, with their wealth of knowledge and technology, ca...

by Joe Pleece (Deliverect) on December 07, 2021

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Features

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Clients & references

References & testimonials

Testimonial avatar
ServeSafely speeds up table service, the solution is very quick and reliable. Increased sales by at least 20%, the up selling functionality is very good, customers ordering items they didn't think we...
Dale Malbert Owner at the The Engine
Testimonial avatar
Your response times are absolutely incredible - I asked customer success to change the price on something at 2am and it was done within 2 minutes!!
Lee Hughes Owner at the Anchor Inn

Featured partners

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Awards & Certifications

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Crave Interactive doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United Kingdom
  • United States of America
  • Saint Lucia
  • Ireland
  • Mexico
  • Norway
  • Netherlands

30 Verified Crave Interactive Reviews

Likelihood to Recommend
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December 14, 2021

ServeSafely (by Crave) Review: Perfect easy ordering system

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

At table ordering service was super easy for our customers to use Back of house support from Crave was fantastic The whole system was seamless and hassle free for our business

What do you dislike or think could be improved?

We didn’t have any issues at all. We felt the whole service suited us very well and if there were any technical issues they were quickly resolved

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 13, 2021

ServeSafely (by Crave) Review: Crave review

Co-Founder from Bed & Breakfast & Inns in (United Kingdom)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

The first thing is the speed with which they deal with any problems that might arise. The second is the professional manner of ALL their staff. They are quick, efficient and precise. The ease of orderi...

What do you dislike or think could be improved?

The one thing they could improve is the actual printing on the tickets for use in the kitchen . There are far too many words on each ticket which makes them hard to read. When it's busy, mistakes get made...

Customer Support
5
Ease of Use
5
Value for money
3
Implementation
4

December 13, 2021

ServeSafely (by Crave) Review: Highly efficient service

Manager from Other in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

Very easy to set up and work with Very helpful customer service, who managed to sort our all our start-up issues Low fees

What do you dislike or think could be improved?

I think the app as it is at the moment does the job perfectly. We haven't come across of any issues which can be noted.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 10, 2021

ServeSafely (by Crave) Review: Excellent service and support

Owner from Boutiques in (Norway)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Seamless room service orders, guests regard the service high quality High quality in terms of modern solution for both hotel and guests When we need support and update, quick reply and fast solving

What do you dislike or think could be improved?

Offer a printable template to present QR code in a frame. Offer possibility to log into a set up in order to possibility to customize the menu

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5

December 10, 2021

ServeSafely (by Crave) Review: Easy to Use

Administrator from Other in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

Easy to use Easy to teach Customers love it In my opinion this is a great addition to any dry led business or otherwise.

What do you dislike or think could be improved?

I think that the only thing that could be improved about this device is the customer facing side and for it to be more streamlined

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 10, 2021

ServeSafely (by Crave) Review: Great partners, agile and flexible. We use Crave in all our hotels.

Digital Experience Manager from Other in Amsterdam (Netherlands)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Flexible in accommodating requests Excellent customer service. Never failed to deliver quick support 24 hours a day Great account managers, always looking to find a solution.

What do you dislike or think could be improved?

The backend could be modernised - e.g drag and drop menus, More self service front end customisation - web page and emails

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Implementation fee
Less than $1000
Monthly subscription (/room/month)
Less than $3/room/month

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