Operations
![]()
![]()
Popular in Operations
POPULAR SEARCHES
Best Property Management Systems of 2026
Your hotel's core operating system to effortlessly manage bookings, guest experiences, and operations.
Best Staff Collaboration Tools of 2026
Enhance team collaboration with real-time messaging, task sharing, and centralized updates across departments.
Best Hotel Accounting Software of 2026
Tools to manage your hotel's accounting, budgeting and financial planning.
FEATURED APPS
Revenue Management
![]()
![]()
Popular in Revenue Management
POPULAR SEARCHES
Best Revenue Management Systems of 2026
Maximize revenue with dynamic pricing, demand forecasting, and automated data insights.
Best Channel Managers of 2026
Hotel distribution software that syncs rates, availability and inventory across 3rd party channels
Best Business Intelligence of 2026
Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.
FEATURED APPS
Marketing
![]()
![]()
Popular in Marketing
POPULAR SEARCHES
Best Hotel CRM & Email Marketing of 2026
Turn guest data into action with personalized offers, targeted communication, and automated workflows.
Best Booking Engine of 2026
The eCommerce shopping cart for your hotel's website.
Best Hotel Metasearch Management Software of 2026
Setup, manage and optimize advertising campaigns across channels to drive direct bookings.
FEATURED APPS
Guest Experience
![]()
![]()
Popular in Guest Experience
POPULAR SEARCHES
Best Hotel Guest Apps of 2026
Enhance stays with a guest app offering amenities info, messaging, mobile ordering, and upsell opportunities.
Best Contactless Check-in of 2026
Empower guests with easy online check-in, digital authorizations, and seamless upsells.
Best Guest Messaging Software of 2026
Connect with guests instantly through real-time messaging, automated responses, and seamless communication.
FEATURED APPS
Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Straiv
4.7 (92 REVIEWS)
HT Score
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Ulrich Martin, Ulrich Martin, Vasiliki + 19 more experts recommend Straiv
Read Recommendations
Straiv
Ranked 4 (out of 88) in Contactless Check-in
Straiv - Everyone Loves a Smooth Stay
95% recommended by 88 hotels
CPI Hotels, Atlantic Hotels, Ginn Hotels & 85 others
Bell - AI powered product analyst
I analyzed all of Straiv’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Straiv is seen as a practical contactless check-in platform that speeds arrivals, reduces front-desk workload, and improves guest convenience through online check-in, pre-arrival messaging, and digital payment. Hotels also value its integrations, multilingual guest communication, and room access workflows, but want stronger upselling, better reporting, more stable backend/admin tools, and broader mobile/kiosk support.
CPI Hotels, Atlantic Hotels, Ginn Hotels & 85 others
Read their reviewsWhat Types of Hotels Straiv is Popular For
Size
2 | X-Small (1-9 room)
35 | Small (10-49 room)
24 | Mid-Sized (50-99 room)
24 | Large (100-499 room)
7 | X-Large (500+ room)
Country
72 | Germany
9 | Switzerland
4 | Austria
2 | United States
1 | Australia
1 | Albania
1 | Belgium
1 | Italy
Type
38 | City Center Hotels
34 | Bed & Breakfast & Inns
32 | Boutique Hotels
27 | Airport/Conference Hotels
25 | Limited Service & Budget Hotels
21 | Branded Hotels
20 | Extended Stay & Serviced Apartments
11 | Resorts
9 | Luxury Hotels
6 | Hostels
4 | Vacation Rentals & Villas
1 | Motels
Region
88 | Europe
2 | North America
1 | Oceania
Category
92 | Contactless Check-in
Didn’t find what you were looking for?
Create Free Account
Join 1.5M+ hoteliers making data-driven decisions
OR
Already have an account?
Log in
By proceeding you agree to our Terms of Service and Privacy Policy
What you'll get
Full rankings
Access complete rankings based on verified reviews from real hoteliers to make informed decisions.
AI summaries and insights
Get AI-powered summaries of reviews and key differences to save hours of research time.
Price quote comparisons
Collect personalized quotes from multiple vendors and compare them side-by-side in a single click.
Free tech stack audit
Analyze your current hotel tech stack to identify gaps, redundancies, and optimization opportunities.
What is Straiv?
Founded in 2015 | Headquarters in Stuttgart (Germany) | 18 employees
Straiv is a digital guest journey platform designed for the hospitality industry, offering features like online check-in and check-out, guest messaging, digital concierge services, and upselling opportunities. It enhances efficiency by streamlining hotel operations and allows guests to access services quickly and contactlessly on their smartphones, without needing to download an app. Straiv integrates smoothly with property management systems such as Oracle Suite 8, optimizing internal processes and improving guest experiences even for those without advanced IT skills. It's supported by a dedicated team, ensuring consistent development and seamless operation.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Straiv products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Straiv Reviews Analyzed: 17
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Straiv Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Straiv
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Straiv's Provided Description:
"With our solutions, hotels optimize internal work processes and hotel guests benefit from a quick, easy and contactless service via their own smartphone - no app download required. Provide the right hotel information and hotel services at the right time: - Online Check-in & -out - Guest Messaging - Digital Concierge - Upselling More than 3,400 hotels and hotel groups in 30 countries already rely on Straiv's solutions."
FAQs
Capabilities
Reduce operating costs
Reduce operating costs
Efficient processes reduce costs and create financial leeway
Relief for your team
Relief for your team
Digitally optimised routine processes lead to greater flexibility and less stress for your team.
Digital guest communication 24/7
Digital guest communication 24/7
Reach your guests individually with relevant information at the right time.
Smart check-in & hotel access
Smart check-in & hotel access
Enable your guests to make their stay as digital as they wish.
Automate and optimise your daily operations
Automate and optimise your daily operations
Every day spent without automation costs you money and drains your team’s energy. With tools like Digital Guest Directories and Upselling, you don’t just drive revenue—you significantly cut labour and admin costs through Online Check-ins and Digital Registration. Our clients save up to 2 hours a day on the check-in process alone, freeing up front office staff for more meaningful tasks.
Features
Pre-Arrival & Check-in
4/5 features
Information Collection
4/5 features
Translations
4/5 features
Payments & Authorization
4/5 features
Mobile Key
4/5 features
Upgrades & Upselling
4/5 features
Other
1/1 features
Available Add-ons & Modules
Upselling
Upselling Software
With Upselling, your hotel guests can conveniently and easily book additional offers during the check-in process, such as:
- Breakfast
- Higher Room Category
- Parking
- Early Check-in/ Late Check-out
- Individual Extras
Guest Messaging
Guest Messaging Software
Save time and relieve your staff. With straiv Guest Messaging, sending messages to your guests is completely automatic. You no longer need to create and send emails, WhatsApp messages or SMS manually.
NEW: Guest Messaging now also available with WhatsApp.
Digital Concierge
Hotel Guest Apps
Offer a contactless service in the hotel with the digital concierege. With our digital concierge you will increase additional sales, optimize room cleaning, receive better guest feedback and get more direct bookings.
The straiv chatbot brings artificial intelligence to your hotel. Available as an add-on for the Digital Concierge or directly on your hotel website, it revolutionizes digital guest care in the hotel industry.
Online Check-in & Check-out
Contactless Check-in
Experience how arrivals and departures can be more comfortable than ever – and say goodbye to long lines at the front desk. Our web check-in enables automated arrivals, eases the workload for your team, and boosts operational efficiency.
Digital Payment
Payments Processing Software
Whether PayPal, Apple Pay or credit card: digital payments give guests a fast, secure checkout experience – fully integrated into the digital guest journey. You stay in full control of payments, reduce errors, and benefit from reliable integrations with leading payment providers. You decide when payments are taken.
Digital Key
Hotel Keyless Entry Systems
Whether via smartphone, PIN or classic key card – you decide how your guests access their rooms
Straiv Reviews Summary
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.4/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Straiv is the #3 most trending product in the Contactless Check-in category (out of 88) and the #186 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreStraiv’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Straiv Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
Straiv Case Studies
Straiv doesn’t have any case studies available
References
"With Straiv, we have a strong partner at our side who is constantly evolving. The close, professional collaboration convinced us right from the start!"
Enrico Ungermann
General Manager @
Empire Riverside Hotel
"Reliable technology and smart service create the necessary space for genuine hospitality."
Alexander Herold
COO @
Avaneo Hotel Marktredwitz
"These automated emails are an indispensable aid for us in particular - our guests receive all the important information at the right time, and we significantly reduce the workload on our team."
Markus Eppinger
Managing Director @
Cloud NO7 Apartments
Featured Customers
Hotelier Rating
Looking for specific info?
10
Mobile door opening and prepayment work well — but not always for every room
Owner from 25-49 room Boutique in Rheinfelden (Germany)
Verified
2 days ago
The door opening for the mobile phone for late arrivals by e-Mail or Whats-App
the registration form and the payment in advance.
Germany
Germany
Owner
Small Hotel
10
Hassle-free pre-check-in with fast support — but QR code limits remain
Manager from 25-49 room Boutique in Berlin (Germany)
Verified
2 days ago
- guarantees a hassle-free pre-check-in
- the possibility to pay in advance
- Pre-check-in forms can be easily created using HTML via drag-and-drop
- the support reacts fast (no ai)
Germany
Germany
Manager
Small Hotel
10
Easy for guests, reliable with Apaleo — backend app still missing
COO from 50-74 room Boutique in Marktredwitz (Germany)
Verified
2 days ago
The wide range of customization options, the ease of use for guests, the reliability of the integration with Apaleo, and the prompt assistance from customer support.
Germany
Germany
COO
Mid-Sized Hotel
9
Automated emails and digital payments — check-in still needs work
Assistant to the Management from 75-99 room City Center Hotel in Bayreuth (Germany)
Verified
2 days ago
1. Automated email sending - Works very well, except with links/QR codes via Booking, but that depends on Booking.
2. Digital payment function - On-site or online in advance.
Germany
Germany
Assistant to the Management
Mid-Sized Hotel
8
Helpful guest communication and support — but missing wallet and API docs
CTO D&C Hotel from 25-49 room Limited Service & Budget Hotel in Sulingen (Germany)
Verified
2 days ago
What I like most about Straiv is the helpful support team, the guest communication features, the multilingual support, and the flexibility of its modules.
Germany
Germany
CTO D&C Hotel
Small Hotel
10
Easy to use with a brilliant team — but upselling and multi-property need work
Project-Manager from 200 to 499 room Bed & Breakfast & Inn in Darmstadt (Germany)
Verified
2 days ago
I like how easy the system is to use. It’s straightforward and intuitive. The team is brilliant, and together we find good solutions to any challenges that arise.
Germany
Germany
Project-Manager
Large Hotel
8
Relief at reception — but too many emails
Hotelier from 75-99 room City Center Hotel in Stadt Weingarten (Germany)
Verified
2 days ago
A technology that works to bring relief at the reception. The support is quite good in most cases.
Germany
Germany
Hotelier
Mid-Sized Hotel
8
Faster, more comfortable guest check-in — needs a tablet option
Hotel Business Manager from 25-49 room City Center Hotel in Niefern (Germany)
Verified
2 days ago
Support at the reception for check-in
Receive feedback automatically
Data is directly included in the booking program
Everything becomes faster and more comfortable for the guest.
Germany
Germany
Hotel Business Manager
Small Hotel
8
Smooth onboarding and solid integrations — support and requests lag behind
Geschäftsführerin from 10 to 24 room Bed & Breakfast & Inn in Vienna (Austria)
Verified
2 days ago
The onboarding went very well and smoothly.
We use the digital guest folder and the online self-check-in.
And we have interfaces with SAG, Dialogshift, and ibelsa in use.
All interfaces work great.
Austria
Austria
Geschäftsführerin
Small Hotel
10
Relieving guests and staff with easy check-in upsells — backend analysis could be wider
COO from 500+ room Branded Hotel in Heilbronn (Germany)
Verified
2 days ago
Relieving guests and staff through the well-thought-out system process. And the easily generated additional sales during the check-in process.
Germany
Germany
COO
X-Large Hotel
- 1
- 2
- 3
- 4
- 5
- 6
- ...
- 10
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Clear and simple operation of the guest app (Web app) Fast door opening function (short response time) Close and direct collaboration between our two companies. Very good value for money
Showing all answers to: "What does this product or service do well?"
Clear and simple operation of the guest app (Web app)
Fast door opening function (short response time)
Close and direct collaboration between our two companies.
Very good value for money
Clear and simple operation of the guest app (Web app)
Fast door opening function (short response time)
Close and direct collaboration between our two companies.
Very good value for money
straiv is a highly intuitive and effective digital guest journey solution that helps hotels modernize communication and operations while improving the overall guest experience. The platform seamlessly digitizes key touchpoints such as pre-arrival, check-in, in-stay communication, upselling, and check-out, creating a smooth and consistent experience for both guests and hotel teams.
straiv offers a seamless and mobile-first guest experience that simplifies everything from check-in to in-stay communication. Their intuitive interface empowers guests to request services like taxis or room service directly from their own device, without downloading an app. These requests are instantly transferred to hotelkit, where they’re assigned and resolved efficiently. This creates a streamlined, modern service experience for both guests and hotel teams.
An easy to setup and convenient way to realize digital guest journey for hotels and projects from small to big size. Very quick customer support and easy to understand handling rounds the offer of Code2Order up.
Question:
What differentiates this product or service from the competition?
Answer:
No seconds-long wait for the door to open Extensive joint experience thanks to numerous shared customers Clearly defined processes Continuous development processes taking customer wishes into account
Showing all answers to: "What differentiates this product or service from the competition?"
No seconds-long wait for the door to open
Extensive joint experience thanks to numerous shared customers
Clearly defined processes
Continuous development processes taking customer wishes into account
No seconds-long wait for the door to open
Extensive joint experience thanks to numerous shared customers
Clearly defined processes
Continuous development processes taking customer wishes into account
What stands out about straiv is its ease of use and thoughtful design. Both staff and guests can adopt the platform quickly without extensive training, which makes rollout fast and minimizes operational friction. The automation of recurring processes – from collecting guest data and preferences to handling requests and upsell offers – saves significant time for hotel teams and allows them to focus more on service and hospitality.
straiv stands out for its holistic, multi-channel approach to the guest journey. Unlike tools that only focus on one aspect of guest communication, straiv brings together digital check-in/out, mobile room keys, and guest messaging in one cohesive system. Combined with the integration into hotelkit, it allows hotel teams to manage and respond to guest requests within their existing workflow, ensuring speed and accountability without switching platforms.
Easy Setup, easy every-day use, a lot of features can be customized to the clients corporate design. Super fast API interfaces to PMSes as well as to the marked leading lock systems are an offer you can't resist :)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Creation of a kind of specifications regarding the desired and targeted processes and goals. Joint coordination meeting between PMS provider / hotel app provider and access control supplier (hotel locking system)
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Creation of a kind of specifications regarding the desired and targeted processes and goals.
Joint coordination meeting between PMS provider / hotel app provider and
access control supplier (hotel locking system)
Creation of a kind of specifications regarding the desired and targeted processes and goals.
Joint coordination meeting between PMS provider / hotel app provider and
access control supplier (hotel locking system)
The straiv team deserves special mention for their hands-on support, responsiveness, and strong understanding of hotel operations. Implementation is well structured, and ongoing collaboration is proactive and solution-oriented.
Overall, straiv is an excellent solution for hotels looking to streamline operations, enhance guest satisfaction, and unlock additional revenue through a modern, digital guest journey.
Make full use of the straiv by integrating with an operational tool like hotelkit. When guest requests flow directly into hotelkit, your team will handle them faster and more consistently, all from the tools they already use daily. It’s a small setup effort for a huge boost in guest satisfaction.
If you are looking for a solution that is combining API support to the main tools you use (PMS, payment, IBE, Lock Systems, e.g.) and integrates digital guest journey (messaging) and digital guest folder functions and many more in one platform: book a demo and see the functions for yourself!
+ 19
recommend
Recommended by
Ulrich Martin Schmidt
Key Account Manager - Hotels
@
null
Ulrich Martin Schmidt
Key Account Manager
@
Salto
Vasiliki Filippidou
Integrations & Marketplace Product Manager
@
dailypoint
Hasini Ganewita
Marketing Manager
@
hotelkit
Andreas Rhein
CEO
@
Der Hotelflüsterer™
Ulrich Martin Schmidt
Key Account Manager - Hotels
@
null
Ulrich Martin Schmidt
Key Account Manager
@
Salto
Vasiliki Filippidou
Integrations & Marketplace Product Manager
@
dailypoint
Hasini Ganewita
Marketing Manager
@
hotelkit
Andreas Rhein
CEO
@
Der Hotelflüsterer™
Martin Gahn
CEO
@
Top Gahn Quality Coaching
Ricarda Müller
COO
@
ibelsa
Anja Hollmann
Vertrieb Software
@
Hoga-Data
Carolina Bartels
Head of Marketing
@
Smart Host
Gordon Schuringa
Global Partnerships
@
RoomPriceGenie
Dirk Heumann
Head of Business Development
@
Schulte-Schlagbaum
Annica Schröder
Consultant
@
Ibelsa
Moritz Klussmann
CEO & Founder
@
Customer Alliance
Carolin Wanzke-Boomers
Customer Success Manager
@
Toedt, Dr. Selk & Coll GmbH
Marco Tessitore
CSO
@
Smart Host GmbH
Marvin Speh
Co-Founder
@
RoomPriceGenie
Manfred Schoenegger
Owner
@
Residenz Allegra Soelden
Martin Mrongowius
Sales Manager
@
Global Office
Carina Stegmayer
Founder
@
GauVendi
Waldemar Glasner
Sales Manager Germany Area West/South
@
goingsoft Deutschland GmbH
Marvin Speh
Co-Founder
@
RoomPriceGenie
Sandro Berger
CEO
@
REBAG DATA AG
Are you a consultant or vendor that recommends Straiv?
Leave a recommendation
Straiv Integrations
Find Great Pairing Apps
No matching results
No matching results
| Company | Functionality | |
|---|---|---|
Cloudbeds
91% recommended by 1903 hotels |
Channel Managers
+3 more |
|
Mews
92% recommended by 1037 hotels |
Property Management Systems
|
|
hotelkit
94% recommended by 617 hotels |
Staff Collaboration Tools
+2 more |
|
Profitroom
94% recommended by 553 hotels |
Hotel CRM & Email Marketing
+4 more |
|
MARA Solutions
97% recommended by 364 hotels |
Reputation Management
|
|
Smart Host GmbH
92% recommended by 231 hotels |
Hotel CRM & Email Marketing
+2 more |
|
happyhotel
97% recommended by 171 hotels |
Revenue Management Systems
|
|
dailypoint™
89% recommended by 156 hotels |
Hotel CRM & Email Marketing
|
|
Planet
78% recommended by 130 hotels |
Property Management Systems
|
|
Shiji Group
89% recommended by 108 hotels |
Property Management Systems
|
Support
Unverified
Straiv has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
Still gathering info?
Schedule a free 30-minute product demo consultation
Verified
0 seconds ago
Products Reviewed
What do you like most?
What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
Download the Free Guide
Your guide was sent!
Your guide was successfully sent to .
This email may be incorrect
Our check detected that this address may have been entered incorrectly. Please confirm or correct it before we continue:
This looks like it may contain a typo.
Get Your Free AI Analyst Report
Custom recommendations tailored to your property
Trusted by
