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Hoteza Guest App
4.7 (54 REVIEWS)
HT Score
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Hersche;, Alessandra, Irina + 4 more experts recommend Hoteza
Read Recommendations
Hoteza Guest App
Ranked 4 (out of 94) in Hotel Guest Apps
2026 Finalist
HotelTechAwards
Hoteliers voted Hoteza as the #3 Hotel Guest Apps provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldGuestApp: The complete guest journey, in one app
95% recommended by 99 hotels
Peninsula, Wyndham, Radisson & 96 others
Bell - AI powered product analyst
I analyzed all of Hoteza’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteza is highly regarded for enhancing hotel guest experience through seamless integration with existing systems, driving automation, and providing a user-friendly platform. It excels in reducing staff workload and increasing guest engagement via intuitive mobile access and personalized services. However, some users have noted desires for improved staff app stability, additional admin features, and more detailed marketing integration efforts. Overall, it offers significant potential for increasing revenue, operational efficiency, and guest satisfaction.
Peninsula, Wyndham, Radisson & 96 others
Read their reviewsWhat Types of Hotels Hoteza is Popular For
Size
15 | Small (10-49 room)
23 | Mid-Sized (50-99 room)
53 | Large (100-499 room)
14 | X-Large (500+ room)
Country
16 | Cyprus
14 | Russian Federation
12 | Croatia
8 | United Arab Emirates
7 | Greece
6 | Armenia
6 | Kazakhstan
5 | Slovenia
4 | Turkey
4 | Uzbekistan
3 | Vietnam
3 | Montenegro
2 | Netherlands
2 | United Kingdom
2 | Slovakia
1 | Spain
1 | Italy
1 | United States
1 | Jordan
1 | Indonesia
1 | Tanzania
1 | Chile
1 | Kyrgyzstan
1 | Kenya
1 | Georgia
1 | Seychelles
Type
52 | Boutique Hotels
52 | Luxury Hotels
40 | City Center Hotels
35 | Resorts
32 | Airport/Conference Hotels
31 | Branded Hotels
23 | Bed & Breakfast & Inns
16 | Limited Service & Budget Hotels
8 | Extended Stay & Serviced Apartments
4 | Hostels
2 | Motels
2 | RV Parks & Campgrounds
1 | Casinos
Region
65 | Europe
21 | Asia Pacific
14 | Middle East
3 | Africa
1 | North America
1 | South America
Category
90 | Hospitality TV
54 | Hotel Guest Apps
26 | Hospitality Wi-Fi Solutions
23 | In-Room Hotel Tablets
2 | Contactless Check-in
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What is Hoteza?
Founded in 2013 | Headquarters in Larnaca (Cyprus) | 70 employees
Hoteza Guest App is a guest engagement and hotel operations platform that combines mobile and web tools in one place. It lets guests access hotel information, order dining and services, make bookings, message staff, and control room features like mobile key and TV remote integrations. For hotels, it helps personalize the guest journey, promote services, and automate communication through targeted campaigns and real-time messaging, improving convenience, efficiency, and upsell opportunities.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Hoteza products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Hoteza Reviews Analyzed: 11
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Hoteza Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Hoteza
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Hoteza's Provided Description:
"Hoteza Guest App is a mobile and web solution that brings hotel information, dining, services, bookings, messaging, and entertainment together in one place. Guests can make requests and orders, communicate with staff, control room features, and use mobile key and TV remote integrations. Hotels can personalize content, promote services, and engage guests through targeted campaigns and real-time messaging."
FAQs
Capabilities
Welcome Message & Email
Welcome Message & Email
Start your guests' experience with a warm welcome, setting the tone for their stay! Greet your guests with a personalised message, sent via email or WhatsApp, with reservation details & a personal (pre-authorised) link to the Guest App.
Guest Messages
Guest Messages
Make sure you can reach your guests at any time & intensity you desire through an in-app communication channel.
In-Room Dining
In-Room Dining
Boost your revenue by giving your guests a chance to order food to their room through an interactive menu with photos, descriptions & many ordering options.
Restaurant & SPA Bookings
Restaurant & SPA Bookings
Your guests can order hotel services, such as room cleaning, SPA treatments or places at your restaurant table easily through a few clicks.
Mobile Key
Mobile Key
With Mobile Key, you can forget about the frustration of misplaced key cards & create a more seamless experience for your guests.
Room Control
Room Control
Integrate with your GRMS system & allow your guests to adjust the room settings: control the temperature, lighting, curtains, music system, DND, MUR, or set up pre-made room scenes.
Guest Satisfaction Survey
Guest Satisfaction Survey
Instant feedback form will allow you to catch impressions of your guests at the right time & not a minute too late.
Online Payments
Online Payments
Upgrade your safety level by allowing your guests to make online payments easily & securely from their devices.
Hotel Services
Hotel Services
Improve the user experience by allowing the guest to order a pillow, or a room cleaning service via Hoteza Guest App easily.
Hotel Directory
Hotel Directory
Make sure your guests can access all the information they need, allowing them to have a full overview of the hotel directory, including entertainment options, services & more
City Guide
City Guide
Provide guests with expert tips & advice before & during their trip to create the ultimate travel resource
TV Remote Control
TV Remote Control
Give your guests the most convenient remote control by using Hoteza TV Remote Control, created to easily switch between different in-room TV devices & with a channel overview.
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Available Add-ons & Modules
Hoteza Check-in
Contactless Check-in
Hoteza Mobile Check-in will make the check-in process faster and smarter for your guests, additionally increasing your revenue by offering amenities at the right time and the right place!
Hoteza Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Hoteza Guest App is the #10 most trending product in the Hotel Guest Apps category (out of 94) and the #461 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHoteza has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Hoteza as the #3 Hotel Guest Apps provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Hoteza Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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References
"Since 1925, the Esplanade Zagreb Hotel has been renowned for its innovation in hospitality. We continue to build on this tradition with our partners from Hoteza. Our vision combines with their knowledge in order to create high-tech services tailored to our guests’ needs."
Ivica Max Krizmanić
General Manager @
Esplanade Zagreb Hotel
Featured Customers
Hoteza doesn’t have any featured customers available
More Products by Hoteza
Hotelier Rating
Looking for specific info?
10
Hospitality TV
Assistant IT Manager from 25-49 room Bed & Breakfast & Inn in Dubai (United Arab Emirates)
Verified
4 days ago
I like hoteza systems for their seamless streaming, interactive features, customizable content, user-friendly interface, and the ability to offer on-demand entertainment directly to guests, enhancing their experience.
United Arab Emirates
United Arab Emirates
Assistant IT Manager
Small Hotel
10
Great experience with Hoteza.
IT Manager from 25-49 room Boutique in Leeuwarden (Netherlands)
Verified
4 days ago
With Hoteza, we were able to improve the stay and experience of our guests by offering services unique to our town. In great communication with Hoteza and their remote help during the pandemic, we added Hoteza to our rooms on TV, hotpad, and mobile app. Moreover, we implemented a hotsign solution that serves as a great tool for us to commun...
Netherlands
Netherlands
IT Manager
Small Hotel
10
Hoteza-The best hotel television on the world!
General Manager from 10 to 24 room Boutique in Budva (Montenegro)
Verified
13 days ago
Hoteza software is an absolute must-have that gives a hotel of a high category, such as ours, a special dimension. The first encounter with our services starts from Hoteza where everything is presented in one place and an extremely friendly user interface for the guest. In addition, it is very easy for us users to handle and add new content...
Montenegro
Montenegro
General Manager
Small Hotel
10
Orion Hotel Bishkek. 3 years of improvements with Hoteza.
IT manager from 75-99 room Boutique in Bishkek (Kyrgyzstan)
Verified
13 days ago
Our hotel has tried a lot of solutions and at the end we have chosen Hoteza TV, Hoteza HSIA, and Mobile App. All guests are happy with the Hoteza solutions. All guests are happy with the Hoteza solutions. The most important part for us was Capex and Opex that Hoteza offers, and how you can pick what you need on the platform.
Kyrgyzstan
Kyrgyzstan
IT manager
Mid-Sized Hotel
10
Clear, easy to use, and great support
IT Manager from 200 to 499 room Airport/Conference Hotel in Almaty (Kazakhstan)
Verified
19 days ago
It’s convenient for both us and our guests—everything is very clear and easy to use. Technical support responds immediately to all questions.
Kazakhstan
Kazakhstan
IT Manager
Large Hotel
9
Reliable Wi-Fi and helpful support with no real downsides
Practical Facilitator for Hospitality Technology & Innovation from 25-49 room Boutique in Leeuwarden (Netherlands)
Verified
25 days ago
The customer support are always super helpful and friendly, not to mention quick! When migrating the HSIA 2, the onboarding was very thoroughly and the platform was also very user-friendly so it was easy to navigate around it. Guests have had no complaints regarding their connection or speed. It's also very easy for them to connect with the...
Netherlands
Netherlands
Practical Facilitator for Hospitality Technology & Innovation
Small Hotel
10
Professional and Collaborative Team.
Engineer from 75-99 room Bed & Breakfast & Inn in Yerevan (Armenia)
Verified
1 months ago
I would like to point out that this is a friendly and professional team that is fully prepared to help solve such problems as: 1. Centralized control of a hotel room from a TV or guest's mobile phone. 2. Convenient and intuitive interface for guests. 3. Reduced workload for hotel staff. 4. Significant increase in the number of users of vari...
Armenia
Armenia
Engineer
Mid-Sized Hotel
10
Smart, Efficient and just works very well
Asst. Director of IT from 200 to 499 room Boutique in Dubai (United Arab Emirates)
Verified
1 months ago
Perfect IPTV and Casting solutions, and guest-facing apps. Local partners are available in UAE, and work well with the vendor.
United Arab Emirates
United Arab Emirates
Asst. Director of IT
Large Hotel
10
Satisfaction
Reservation agent from 50-74 room Boutique in Poprad (Slovakia)
Verified
1 months ago
Online check in, online check out and sending messages via Hoteza. We are still trying to teach the clients to use the iPod. Thank you.
Slovakia
Slovakia
Reservation agent
Mid-Sized Hotel
10
Perfect
GM from 100 to 199 room Bed & Breakfast & Inn in St. Petersburg (Russian Federation)
Verified
10 months ago
Easy to use and understand,very helpful for our hotel!
Very helpful customer support and useful webinars with some news or new implementations!
Russian Federation
Russian Federation
GM
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Hoteza products are very user-friendly from a guest’s perspective and have been thoughtfully designed with the actual hotel guest experience in mind. The interface is intuitive, simple to navigate, and does not require guests to spend time figuring out how the system works. This is particularly important in a hotel environment, where guests expect technology to be straightforward and immediately accessible. From a hotel operator’s perspective, Hoteza also helps reduce many of the common complaints and negative feedback associated with in-room technology. When guests can easily access hotel information, services, dining options, promotions, entertainment, and other facilities directly from the TV, it creates a much more convenient and engaging experience. The system effectively turns the television into an information and service platform rather than just a conventional TV. From an engineer’s perspective, I find Hoteza equally impressive. Once the system has been properly configured and commissioned, it operates reliably without unnecessary glitches or frequent intervention. The configuration and management options are well structured, making it relatively easy for the technical team to maintain the system and make changes when required. Another positive aspect is the overall thought that has gone into both the functionality and usability of the products. The system provides a good balance between technical capability and simplicity, which is often difficult to achieve in hospitality technology. Overall, Hoteza is a well-designed and reliable hospitality technology platform that benefits both hotel guests and the hotel’s technical and operational teams. Its ease of use, stability, and thoughtful design make it a solution I would confidently recommend for hotels looking to improve their digital guest experience.
Showing all answers to: "What does this product or service do well?"
Hoteza products are very user-friendly from a guest’s perspective and have been thoughtfully designed with the actual hotel guest experience in mind. The interface is intuitive, simple to navigate, and does not require guests to spend time figuring out how the system works. This is particularly important in a hotel environment, where guests expect technology to be straightforward and immediately accessible.
From a hotel operator’s perspective, Hoteza also helps reduce many of the common complaints and negative feedback associated with in-room technology. When guests can easily access hotel information, services, dining options, promotions, entertainment, and other facilities directly from the TV, it creates a much more convenient and engaging experience. The system effectively turns the television into an information and service platform rather than just a conventional TV.
From an engineer’s perspective, I find Hoteza equally impressive. Once the system has been properly configured and commissioned, it operates reliably without unnecessary glitches or frequent intervention. The configuration and management options are well structured, making it relatively easy for the technical team to maintain the system and make changes when required.
Another positive aspect is the overall thought that has gone into both the functionality and usability of the products. The system provides a good balance between technical capability and simplicity, which is often difficult to achieve in hospitality technology.
Overall, Hoteza is a well-designed and reliable hospitality technology platform that benefits both hotel guests and the hotel’s technical and operational teams. Its ease of use, stability, and thoughtful design make it a solution I would confidently recommend for hotels looking to improve their digital guest experience.
Get in touch with the customer all the way out from before staying to after stayed.
Easy to use, clear to approach, effective and useful (both for guests and hoteliers).
Services promotion wouldn't be easier.
The Hoteza Guest App excels at enhancing the guest experience by providing a seamless way to access hotel services, request amenities, and communicate with staff instantly. It streamlines operations for the hotel team while giving guests a convenient, intuitive platform to manage their stay, explore offerings, and receive timely updates. The app consistently improves efficiency, reduces response times, and makes interactions more personalized, creating a smoother and more enjoyable experience for both guests and staff.
Central management of all modules from a single CMS. It supports different layouts that can cover all the needs of modern hotels. It is also important that it can integrate with many other systems, contributing to ease of use, operation, and enhancing the guest experience. Finally, the in-room dining and, in general, the shop modules generate revenue for the hotel, as well as the convenience of web check-in, which prevents queues and delays upon arrival. There is an installation where the digital transformation of bookings in a 50-room hotel exceeds 80%
Incredibly easy to handle, update, customise.
Hoteza management is always available for confrontation and willing to ameliorate their solutions.
Guesta are satisfied with the way they can interacte with contents and info, appreciating the guest journey philosophy in place.
Question:
What differentiates this product or service from the competition?
Answer:
What differentiates Hoteza from many competing products is the combination of competitive pricing, modern technology, flexibility, and strong after-sales support. In my experience, it offers a very good balance between the features and capabilities of the platform and the overall investment required by a hotel. Hoteza is based on current hospitality technology and continues to provide modern solutions that meet the changing expectations of hotel guests. The platform is not limited to simply providing information on the TV; it can be developed into a comprehensive digital guest engagement platform, allowing hotels to provide information, promote their facilities and services, support in-room dining, and integrate various guest-facing services. Another significant advantage is the high degree of customisation available. Hotels can adapt the interface, content, services, and overall guest experience to suit their own brand and operational requirements. This flexibility is particularly important because every hotel has different requirements, and a rigid, one-size-fits-all solution can be difficult to implement effectively. The after-sales support is also a major differentiating factor. Technical support and cooperation from the Hoteza team have been very good, particularly when dealing with project-specific requirements or integrations. Having responsive support from the technology provider is extremely important in the hospitality industry, where systems need to remain operational and reliable. Overall, I would say Hoteza stands out because it provides modern technology at a competitive price, combined with extensive customisation possibilities and strong technical and after-sales support. This combination makes it a very competitive solution compared with other hospitality IPTV and guest engagement platforms.
Showing all answers to: "What differentiates this product or service from the competition?"
What differentiates Hoteza from many competing products is the combination of competitive pricing, modern technology, flexibility, and strong after-sales support. In my experience, it offers a very good balance between the features and capabilities of the platform and the overall investment required by a hotel.
Hoteza is based on current hospitality technology and continues to provide modern solutions that meet the changing expectations of hotel guests. The platform is not limited to simply providing information on the TV; it can be developed into a comprehensive digital guest engagement platform, allowing hotels to provide information, promote their facilities and services, support in-room dining, and integrate various guest-facing services.
Another significant advantage is the high degree of customisation available. Hotels can adapt the interface, content, services, and overall guest experience to suit their own brand and operational requirements. This flexibility is particularly important because every hotel has different requirements, and a rigid, one-size-fits-all solution can be difficult to implement effectively.
The after-sales support is also a major differentiating factor. Technical support and cooperation from the Hoteza team have been very good, particularly when dealing with project-specific requirements or integrations. Having responsive support from the technology provider is extremely important in the hospitality industry, where systems need to remain operational and reliable.
Overall, I would say Hoteza stands out because it provides modern technology at a competitive price, combined with extensive customisation possibilities and strong technical and after-sales support. This combination makes it a very competitive solution compared with other hospitality IPTV and guest engagement platforms.
Back end! So user friendly, complete and detailed.
Several reports about all the important topic at hands distance.
Hotel staff can handle and manage directly every single operation through an easy console.
Than, upfront usage of the GUI (both TV and smart devices).
Our key differentiator is the balance of reliability, efficiency, and attentive support. This enables us to deliver a service that feels consistent and straightforward, even in situations where competitors tend to complicate the process.
The main difference compared to the competition is that competitors usually offer only one layout. Additionally, they do not provide a wide range of peripheral modules as extensions of a unified system. Instead, they rely on third-party platforms, meaning that any changes must be made through different systems — which ultimately results in additional time and effort for the hotel.
Incredibly easy to handle, update, customise.
Hoteza management is always available for confrontation and willing to ameliorate. Guesta are satisfied with the way they can interacte with contents and info, appreciating the guest journey philosophy in place. their solutions
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
My advice to a hotelier considering Hoteza would be not to make the decision based purely on the lowest initial price. In a hotel environment, the cheapest solution is not necessarily the most cost-effective solution in the long term. The technology should be evaluated based on the overall value it provides to both the hotel and its guests. I would recommend looking carefully at the technology behind the product and whether it is capable of supporting the hotel’s future requirements. A modern and scalable platform is important because guest expectations and hotel technology are constantly evolving. User-friendliness should also be a major consideration. The system needs to be simple and intuitive for guests to use without requiring instructions or assistance from hotel staff. A complicated interface can quickly result in poor guest experiences and negative feedback. Another important factor is the quality of after-sales and technical support. Even a good technology solution can become a problem if adequate support is not available when it is needed. Hoteliers should therefore consider the responsiveness and technical capability of the supplier, not just the equipment and software being purchased. Finally, I would strongly recommend evaluating the level of customisation and integration that the solution offers. Every hotel has its own brand, services, operational procedures, and future plans, so the ability to customise the platform and integrate it with other hotel systems can provide significant long-term value. In short, look beyond the initial price and consider technology, guest experience, reliability, support, flexibility, and long-term value.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
My advice to a hotelier considering Hoteza would be not to make the decision based purely on the lowest initial price. In a hotel environment, the cheapest solution is not necessarily the most cost-effective solution in the long term. The technology should be evaluated based on the overall value it provides to both the hotel and its guests.
I would recommend looking carefully at the technology behind the product and whether it is capable of supporting the hotel’s future requirements. A modern and scalable platform is important because guest expectations and hotel technology are constantly evolving.
User-friendliness should also be a major consideration. The system needs to be simple and intuitive for guests to use without requiring instructions or assistance from hotel staff. A complicated interface can quickly result in poor guest experiences and negative feedback.
Another important factor is the quality of after-sales and technical support. Even a good technology solution can become a problem if adequate support is not available when it is needed. Hoteliers should therefore consider the responsiveness and technical capability of the supplier, not just the equipment and software being purchased.
Finally, I would strongly recommend evaluating the level of customisation and integration that the solution offers. Every hotel has its own brand, services, operational procedures, and future plans, so the ability to customise the platform and integrate it with other hotel systems can provide significant long-term value.
In short, look beyond the initial price and consider technology, guest experience, reliability, support, flexibility, and long-term value.
Thanks to Hoteza, keeping in touch with your guests, communicating. promoting, supporting can't be easier and seamless.
The complete guest journey experience is truly effective and appealing.
Guests will be enthusiasts.
If you’re considering this product, give yourself the chance to test it in a real workflow. Hoteliers often notice how quickly it simplifies daily tasks, improves communication, and creates a smoother guest experience. Once you see how much time it saves and how reliably it supports your team, it becomes clear why so many properties choose it. It’s an investment that feels positive from day one and continues delivering value as your operations grow.
If I had to give one piece of advice to a hotelier, it would be to invest in this product/service, as it delivers immediate and tangible results for the hotel, significantly reduces internal daily administrative tasks and printing, while supporting an eco-friendly philosophy. It is user-friendly and enjoyable for guests, and comes with excellent after-sale service
This a complete communication platform to keep you in touch with your guests all their journey around. Easy to handle, update and customise Hoteza solutions allow you to create the perfect environment for any stay - business or leisure.
Recommended by
Hersche; Karunaratne
CTO
@
Cine Digital (Pvt) Ltd
Alessandra DAntoni
CEO
@
HoTy
Irina Churkina
Head of business development
@
Monty Holiday Homes
Christos Bandis
Managing Director
@
Powertech electronics
Alessandra DAntoni
Founder & Head of Marketing
@
HoTy S.r.l.
Hersche; Karunaratne
CTO
@
Cine Digital (Pvt) Ltd
Alessandra DAntoni
CEO
@
HoTy
Irina Churkina
Head of business development
@
Monty Holiday Homes
Christos Bandis
Managing Director
@
Powertech electronics
Alessandra DAntoni
Founder & Head of Marketing
@
HoTy S.r.l.
Alessio Di Candia
Consulente Innovazione Tecnologica
@
HoTy
Varvara Efthymiou
null
@
null
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Hoteza has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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