Let us find your solution Best 10 Mobile Key & Keyless Entry 2021 | Find Reviews, Pricing, Buying Guide
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Marriott
Denihan Hospitality Group
Fairmont
starwood
The Standard
Ace Hotel
Kimpton
Accor Hotels
Ace Hotel
Ace Hotel

Why do hotels need mobile keys and a keyless entry system? A Mobile Key is a digitally encrypted ; that resides on a mobile device, smartphone, tablet or wearable key fob, allowing the authorized user to gain access to secured doors or other physical or digital access points within a property. The advancement of this mobile technology and its successful application of digital keys within the hospitality industry has led to a rapidly growing trend toward Keyless Entry. This innovative solution allows hotel guests to check in and access their assigned guest room immediately upon arrival via smart lo... Read the full MOBILE KEY AND KEYLESS ENTRY software overview

10 Best Mobile Key and Keyless Entry

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2021 Best Hotel Software
Hoteliers voted ASSA ABLOY Global Solutions as the #1 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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Mobile Access by ASSA ABLOY Global Solutions

HotelTech Logo score
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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ASSA ABLOY Global Solutions Mobile Access provides advanced security for hotels and augments the stay experience for today’s tech-savvy guests. Operating with secure Seos te...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Best Hotel Software
Hoteliers voted ASSA ABLOY Global Solutions as the #1 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted OpenKey as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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Openkey.co

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HT SCORE
87 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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OpenKey has partnered with hotels and resorts around the world develop a contactless guest experience they benefit from as much as their guests do. We work with your existing PMS ...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted OpenKey as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted INTELITY as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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INTELITY Guest Mobile Apps with Mobile Key

HotelTech Logo score
HT SCORE
87 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Our Mobile Key solution streamlines the check-in process and reduces the time guests spend at the front desk by allowing guests to access their rooms using their smartphone as the...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted INTELITY as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted FLEXIPASS Keyless Mobile Access as the #2 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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FLEXIPASS Keyless Mobile Access

HotelTech Logo score
HT SCORE
87 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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MOBILE KEYS, FAST & EASY WE DELIVER INTELLIGENT KEYLESS MOBILE ACCESS EXPERIENCES FOR ACCOMMODATION + PMS + GUEST TECHNOLOGY PROVIDERS Life is too short to struggle with physica...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted FLEXIPASS Keyless Mobile Access as the #2 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Goki as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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Goki

HotelTech Logo score
HT SCORE
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Goki combines hardware & software to make stays better for everyone. Guests can check-in & download their keys on their mobile. Hotels can lower operational overheads and direct g...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Goki as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted 4Suites as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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4Suites

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HT SCORE
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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4SUITES is a cloud-based system of connected hardware and software, powered by the Internet of Things. The company empowers hotels to streamline operations and optimise the gues...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted 4Suites as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Zaplox as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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Zaplox Mobile Key App

HotelTech Logo score
HT SCORE
74 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Zaplox Mobile Key app eliminates the handling of plastic key cards and helps create a safer, contact-free guest experience— without requiring integration with the hotel’s PMS....

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Zaplox as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Lynx Automation as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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Lynx

HotelTech Logo score
HT SCORE
65 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Open doors, summon elevators, get room occupancy, set temperature, manage indoor air quality, crash a party, and offer contact-less self-check-in—across 300 device vendors a...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Lynx Automation as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted SALTO Systems as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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Salto

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HT SCORE
26 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Since 2001, SALTO Systems has been delivering state-of-the-art, wire-free and keyless electronic access control solutions and has established a strong presence in the hospitality ...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted SALTO Systems as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Hotek Hospitality Group as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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Hotek Hospitality Group

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HT SCORE
16 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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HOTEK HOSPITALITY GROUP since 1999 a specialist in keycard solutions and we are the inventor of cloud mobile key. No need to download an app to open a hotel room. Open API availab...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Hotek Hospitality Group as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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Recent Mobile Key & Keyless Entry Articles

4 Common Hospitality Tech Stack Pitfalls (and How to Avoid Them)

by
Matthew Lynch
3 months ago

In the age of technology, connectivity is critical to property and brand-wide success—and it affects every aspect of rising industry trends around security and mobile payments. To find the right vendors and put the right tech in place, you need the right information. You need to know how the tech you’re looking at is going to integrate with the systems you already have in place. So before anything else, view the tech through the lens of your SOPs. What would a day in the life of your staff look like? Are there significant gaps in functionality or connectivity? If so, it’s a no-go right from the start. If not, it’s time to dig into specifics. Here are four key pitfalls for hoteliers to know and avoid in order to find success:   1. Hotels have more technology than ever—and when systems don’t communicate, the business consequences can be devastating. Between your PMS, POS, and staff collaboration tools, there’s plenty to worry about. Add in guest-facing tech and hotels can suddenly have more different solutions than time to sift through them. And if a single cog in the machine isn’t working in conjunction with other things, it can be a disaster for operations. Before signing up with a new vendor, make sure what they’re offering will integrate with the critical systems your property already uses on a daily basis. Your tech should maximize your staff’s efficiency, not add extra stress or unnecessary steps. To further ensure a quality integration, look for a vendor that builds their integrations directly. A more advanced integration is much more likely to be certified or otherwise validated by others.   2. When operations suffer due to bad integrations and siloed data, the guest experience suffers as well. When systems don’t communicate, information is either duplicated or never shared at all causing guest requests to never get fulfilled or get fulfilled twice. And this isn’t something staff can be expected to handle or track. The reality is, many simpler integrations pass less information which creates a shallow and less efficient system. Make sure you are getting integrations with depth—the more information your systems can share the better. If you want to ensure the vendor you are looking at has effective integration and consistent guest satisfaction, go to the source. Ask to speak to a customer who is currently using the integrations you need. Get your questions answered by someone who can vouch for how things affect the guest experience and day-to-day operations.   3. Security is absolutely essential to connectivity. Here’s what to watch out for on that front.  If a vendor declines a security audit, there’s a reason. A good place to start is by asking if their integrations meet industry standards from organizations like HTNG (Hospitality Technology Next Generation) or OTA (OpenTravel Alliance). Are they directly involved with those industry organizations? And find out if they have regular security audits. No confident vendor declines a security audit. They aren’t easy for anyone, but they’re necessary and they exist for a reason. You need to know if their system is secure. Declining an audit is a huge problem and an indicator a vendor may not be all they say they are. Seasoned vendors will understand that request from the beginning.   4. Payments are among the highest levels of integration to achieve and the thing everyone wants right now. Payments are the most in-demand integration: are the vendors you’re looking at prepared? If a vendor has payments capabilities right now, that’s an indicator they’re advanced and up to speed on the latest developments in hospitality. Ask: Do they process or facilitate mobile payments—namely, do they leverage a PCI-compliant payment gateway that has authorization and settlement capabilities specifically for lodging? If they do, huge green light. If not, a little worrying. Beyond the overall importance of connectivity and how it affects trends like security and payments, buyers should be looking for a trustworthy vendor above all else, and knowing which questions to ask during the buying process plays a key role in determining that. So there you have it: those are some of the red flags you should be watching for—but what are the green flags? If you want to find a vendor partner that goes above and beyond, there are two quick things to check for: a dedicated team for integrations and a product roadmap that demonstrates ongoing commitment to innovation. If a vendor has both of those things, they’re likely not just good at what they do, but great at it. For more in-depth vendor questions, check out 10 Questions to Ask Vendors Before Your Next Purchase.  

3 Ways to Increase Guest Confidence and Rebuild Travel in 2021

by
Alison Guillot
6 months ago

Will 2021 see the return of travel? As vaccinated populations grow, many international governments are looking to energize the travel industry with discussions around “vaccine passport” programs and the reopening of borders ahead of the all-important summer tourist season. As the year progresses, will there be a significant spike in demand for flights and hotels? And in which markets? Will road trips and outdoor destinations continue to be popular to accommodate social distancing or are travelers setting their sights on more exotic locales?  It’s important for hoteliers to prepare for a few different scenarios this year based on consumer confidence levels. To best capture available demand and ease travel-related concerns, hoteliers will want to focus on providing guests a clean, welcoming environment.    Meet the Expectations of “Generation Clean”  Cleanliness will remain a top priority for travelers this year and will weigh heavily in their decision to book accommodations. In a recent traveler survey, 2 out of 3 people say COVID-19 prevention measures are very important to know before they book, while only 25% say price is the key driver behind selecting their next destination.   That means the “Generation Clean” traveler is prioritizing health and sanitization in booking decisions and wants to feel the property is doing enough to ensure their safety.  As a hotelier, make sure to communicate the cleanliness standards and protocols your property has put in place. Add these details to your website and booking engine to make the property more attractive to shoppers. Pre-arrival emails that highlight specific safeguards your property is implementing, and what type of experience guests can expect onsite will be welcome and appreciated.    Provide Stress-Free Contactless Experiences   Expectations for contactless experiences such as keyless entry, mobile check-in/out, and automated service requests were already on the rise before COVID-19. Current social distancing guidelines have accelerated the adoption of contactless technology and digital experiences.  Contactless experiences not only drive convenience, but 62% of guests prefer to check-in and out through a hotel app. The introduction of these digital touchpoints can also provide hoteliers with opportunities to drive ancillary revenue and collect more actionable data to deliver memorable experiences. For example, if you know your guest has checked into their room via the property’s mobile app, perhaps consider sending them a text message or push notification to see if they’d like to order contactless room service.   These digital interactions are a welcome addition to travelers’ experiences and lets them know you are still offering attentive service, even though your staff is not immediately visible.     Personalize Each Step of the Guest’s Journey Hoteliers are discovering that loyalty is evolving beyond point-based reward programs to entice repeat bookings. COVID-19 has advanced the pace of technology adoption to build better guest experiences. With low room rates in abundance and high uncertainty around travel guidelines, non-price factors such as trust and the ability to deliver safe and memorable experiences are increasingly driving booking behavior. In fact, 79% of consumers say they are more loyal to brands with higher levels of personalization.  Every pre-trip questionnaire, email, digital service request, or mobile purchase is a building block for a personalized experience. But hoteliers need integrated systems to make true personalization a reality. By leveraging centralized data across your technology stack, hoteliers can convert guest preferences and profile details into actionable information for service delivery staff. After all, a personalized experience is a differentiated experience that can ultimately earn you a lifelong customer.    In a world where travel is evolving rapidly, some consumer expectations and behaviors are sure to become standards. Hoteliers need to take bold action to embrace these changes and elevated expectations for cleanliness, contactless experiences, and increased personalization. By focusing on integrated technology to deliver these priorities, hoteliers will ultimately drive more demand for their business and deepen their connection with guests.  

Hotel Entrance: How to Make It Truly Welcoming

by
Lillian Connors
2 years ago

The entrance to your hotel is a mission statement – it is a visual layout of your goals as a service. Since it is the first thing any unsuspecting arrival will see, you need to make sure it looks the occasion and represents exactly what the hotel stands for. The entrance needs to be inviting, it needs to communicate comfort and it has to stir positive emotions. Most of all, it must grab the attention of a potential customer. Here’s how you can make the hotel entrance truly welcoming. Mission, vision, goal In order to turn a hotel entrance into an inviting “presentation” of the hotel’s best attributes, you first need to define its mission, vision and goals. The mission of a welcoming hotel entrance is to lure the guests in. Vision is to have it represent all the qualities of the hotel, and the goal is to have a hotel brimming with eager and satisfied customers that got exactly what they expected. You just have to make sure that, whatever you do with the entrance stylistically, it doesn’t alienate anyone – the best case scenario is to have the widest spectrum of people checking in. The colour scheme Colour is the first thing that should be on your mind when you are designing a hotel entrance. It is a key element of decoration for both indoor and outdoor setups. Try to use colours that will invoke yearning in the passers-by, depending on where the hotel is situated. If the hotel is near a beach in a tropical or overall hot environment, gentle curves and colder pastel colours will make the potential visitor believe this is a place where they can rest and cool off. On the other hand, if your hotel is situated somewhere far north, in a place most tourists visit during the winter months, you’ll want to utilize warm colours, sometime bold contrasts of white and red, to entice people to come in. The colour scheme doesn’t have to be particularly revolutionary as long as it is appropriate and sends the right message – it is other elements that surround the entrance that need to offer interesting variations meant to intrigue. Below the entrance The floor below the entrance needs to visually pull the attention towards the door itself. Therefore, it would be advisable to use premium concrete sealers to protect your concrete from the elements. The hotel’s concrete stretch should start off wide and get narrow as it approaches the entrance (or potentially the stairs in front of it). Carpets might be an interesting element you should think about, though you should choose the material that can be easily cleaned. Many hotels add a red carpet in front of their doors to achieve the glamorous appeal. Above the entrance If you truly want to make your entrance appear welcoming and to communicate comfort, you should certainly provide some form of shelter above the entrance. As the downpour clears the streets, this canopy can disarm even the most resistant visitor. Try to create a shelter that provides a big cover, so the customers can get their act together, rearrange luggage or wait for transportation. The power of light Proper lighting is crucial for the exterior of the hotel, let alone the entrance itself. Lights are inviting by nature – they catch the attention of the eyes and divert them towards what they’re pointing at, without faltering. Just make sure the light fixtures you have installed all cast a softer shade of light, possibly a warmer colour, unless the style of the hotel and the entrance need something different. A dash of greenery Adding a dash of greenery can truly turn your hotel entrance into something enchanting. It will turn a cold and formal façade into a warm and welcoming exterior. It also brings a feeling of personal touch to the proceedings, not to mention the fact it can effectively cover the unappealing architectural details. You can also use the plant life to decorate your lobby, as a natural continuation of what visitors have seen at the entrance. Creating a welcoming hotel entrance is not so dissimilar to setting a stage for a theatre performance. It needs to provide an apt visual synthesis for everything a proper hotel stands for – total comfort, good service and positive atmosphere. Whether it communicates “luxury” depends mostly on what sort of hotel you have on your hands. No matter what kind of hotel it is, the entrance is a mise-en-scène that needs to hook any reluctant newcomer to rent a room.

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Recent Mobile Key & Keyless Entry News & Community Updates

The Westin Fort Lauderdale Selects ASSA ABLOY Global Solutions to Implement Advanced Staff Safety and Hotel Asset Management Features

ASSA ABLOY Global Solutions
1 month ago

ASSA ABLOY Global Solutions, a leading provider of advanced security technology for the hospitality industry, has announced the successful adoptions of Staff Safety and Hotel Asset Management with the implementation of Vostio Location Solutions at The Westin Fort Lauderdale, a property managed by TPG Hotels and Resorts. Leveraging ASSA ABLOY Global Solutions’ industry-leading technology, The Westin is able to ensure the safety and convenience of guests and staff alike while boosting operational efficiency. The Westin’s decision to implement Vostio Location Solutions came from its goal to ensure a rapid response to the precise location of an emergency and to provide endangered hotel employees with immediate support. Equipping all employees with their own alert device, the property can instantly pinpoint the exact location of a staff member in distress. Using industry-leading Bluetooth-based beacon technology and innovations in cloud technology, the Staff Safety device can transmit a signal to first responders via text message, including relevant room and floor information to ensure swift response times. Using an escalation procedure, Staff Safety ensures that a timely response is always achieved by issuing alerts to more senior personnel on unresolved employee safety threats still requiring immediate attention. “In a hotel environment, it’s imperative to provide employees with the most advanced safety and security features possible,” said Ryan Minton, General Manager at The Westin Fort Lauderdale. “Our top priority was to identify a solution that would reassure our staff that in an emergency, they would always have a lifeline. With Vostio Location Solutions, our staff is now equipped with a solution that not only allows us to enable the appropriate response measures without wasting vital minutes, but also ensures that we always exceed property safety regulations.” Through the use of AI and Bluetooth sensors, the integration of Vostio Location Solutions also equips The Westin with advanced asset locating technology. Using the Hotel Asset Management feature to identify the location of the property’s luggage carts in real-time, The Westin can now provide guests with easier access to luggage aids by ensuring abandoned carts are returned to the property lobby. When deploying Vostio Location Solutions, which can be implemented as a component of Vostio Access Management or as a standalone solution, properties can use the geolocating capabilities to identify the exact location of room service trays, AV equipment, bulk inventory, baby cribs and more. Both Staff Safety and Hotel Asset Management are set to be exhibited at the upcoming HITEC Dallas tradeshow, taking place September 27-30. To schedule a demo of Vostio Location Solutions during exhibition hours at booth #3205, please contact Riise Walker. For more information about ASSA ABLOY Global Solutions and its comprehensive line of electronic in-room safes and locking solutions for the hospitality industry, please visit our website.

Mercure Timisoara Adopts VingCard Allure Locks With Mobile Access by ASSA ABLOY Global Solutions to Provide Guests With Latest in Smart Room Convenience and Modern Hotel Design

ASSA ABLOY Global Solutions
2 months ago

ASSA ABLOY Global Solutions with its leading expertise in hotel security and guest experience innovation, has been selected by the Mercure Timisoara to provide its guests with the highest standard in safety, convenience and personalization with the implementation of VingCard Allure door locks and Mobile Access. Recently opened to guests and providing several firsts for the Romanian hospitality market including the obtaining of BREEAM certification, Mercure Timisoara with the addition of VingCard Allure is further able to achieve its goal of blending traditional Romanian-inspired décor with the latest in modern and smart room innovation that the industry has to offer. With the core objective being to design a hotel that could match or even surpass guest expectations for enhanced comfort and instant personalized service, project leadership sought out a security access provider that could seamlessly integrate its solutions with other platforms to provide the ultimate in smart room convenience. The decision to work with ASSA ABLOY Global Solutions was made not only because the company is recognized as a leading provider in both Romanian and global markets, but because of its ability to provide the only solution that could meet all of the properties needs with VingCard Allure. A sleek and stylish customizable LED panel that is implemented adjacent to guestroom doors, VingCard Allure is equipped with the latest in RFID security encryption technology while being capable of fully integrating with a hotel’s Guestroom Management System (GRMS). This allows Mercure Timisoara to a determine when a guest first enters the room, with in-room IoT-based amenities such as lighting and thermostats able to automatically adjust to ensure that each guest experiences a welcoming environment from the moment that they arrive. Such an integration can also be leveraged to significantly lower a hotel’s energy costs by determining when a guestroom becomes unoccupied and adjusting amenity settings accordingly. Using in-room supplied tablets, Merucre Timisoara guests can even use VingCard Allure to instantly post housekeeping or do not disturb notifications to the hallway-facing panels, ensuring that staff are always aware of a guest’s current needs to maintain high satisfaction levels. With VingCard Allure’s full compatibility with Mobile Access, Mercure Timisoara can also achieve its goal of providing guests with the ability to take full control of their experience via mobile app by using personal devices to digitally check-in and gain room entry. Able to completely sidestep the need to visit the front desk upon arrival, the hotel’s guests can instead begin to immediately enjoy their hotel stay while also enhancing social distancing abilities and reducing exposure to shared surfaces. Designed using Seos technology, Mobile Access further maintains a priority on guest safety by using the industry’s highest encryption standards to create, transmit and store digital key information on guest devices. “We set many high expectations in creating a hotel experience that could provide the perfect combination of design elegance, technological modernity, unmatched convenience and enhanced sustainability,” said Flori Cojocaru, General Manager at Mercure Timisoara. “ASSA ABLOY Global Solutions has proven its industry-leading expertise to us by designing a solution that can seamlessly and simultaneously cater to all such needs. VingCard Allure not only accentuates our property’s unique style but also provides us with the means to adopt the latest standards in enhancing guest comfort and peace of mind with Mobile Access along with its compatibility with the latest in smart room technology. In our commitment to maintaining an environmentally friendly location, solutions implemented within our building such as VingCard Allure also played a role in Mercure Timisoara being named the first BREEAM certified hotel in Romania.” In addition to several other company solutions, VingCard Allure is certified with an environmental product declaration (EPD) that offers full transparency on how the life cycle of a product can impact the environment. Undergoing an in-depth review to verify compliance with international standards, VingCard Allure can assist in the achieving of sustainability goals by providing hotels with credits or points towards obtaining BREEAM, Green Globes and LEED certification. 

RMS Integrates with OpenKey to Further Enhance Contactless Check-ins

RMS
2 months ago

RMS has integrated up with OpenKey, the leading provider of digital key solutions, to enable their clients to implement a fully contactless check-in strategy. In conjunction with the guest portal, clients will now have the ability to add automated mobile keys to their digital check-in process when they connect to OpenKey through RMS' module market."We’re dedicated to streamlining the check-in process to provide a more pleasant and efficient experience for hotel guests,” says Peter Ferris, Chief Sales and Marketing Officer at RMS. “We're excited to partner with OpenKey toward that end."With the OpenKey and RMS integration, properties simply need to locate the guest’s mobile number under their reservation and they can then send an encrypted digital key to their smartphone."At OpenKey, our goal is to help hotels deliver a seamless guest experience while unburdening hotel staff via state-of-the-art technology," says Jacob Liggett, Vice President of Sales and Marketing at OpenKey. "We are thrilled to integrate with a leading reservation and property management technology company like RMS to bring elevated convenience to guests and hotel staff alike."As well as providing a contactless guest experience, this process also creates a faster, more efficient check-in, eliminating wait times and creating a smooth guest transition as they can instantly head to their room on arrival. On top of that, RMS and OpenKey work in tandem within the PMS system, meaning there is no need to switch between platforms, making it a smarter workflow for staff.

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MOBILE KEY AND KEYLESS ENTRY Category Overview

Why do hotels need mobile keys and a keyless entry system?

A Mobile Key is a digitally encrypted ; that resides on a mobile device, smartphone, tablet or wearable key fob, allowing the authorized user to gain access to secured doors or other physical or digital access points within a property. The advancement of this mobile technology and its successful application of digital keys within the hospitality industry has led to a rapidly growing trend toward Keyless Entry. This innovative solution allows hotel guests to check in and access their assigned guest room immediately upon arrival via smart lock, unlocking the door with their mobile device via the Mobile Key and thus eliminating the need to visit the front desk.  Some mobile keys operate via touchscreen keypad and others via bluetooth smart key.

The solution works by generating an encrypted digital key that is transmitted to users’ smart devices and safely stored in a key vault on a mobile app. When presented to the appropriate door lock, the app then transmits digital key information over a secure communication channel, ensuring that only authorized users are able to gain access. When Keyless Entry is implemented at a property, both guests and authorized staff members enjoy the convenience of using their smart device as a secure key to access assigned areas of a property without the need to carry or keep track of a separate physical key.

 

For info on mobile key trends, questions that you should ask vendors and more download the 2020 Hoteliers Guide to Keyless Entry for Hotels

 

How can keyless entry help hotels improve profitability and efficiency?

  • Guest Convenience: A key benefit for hotel guests is the convenience of using their own smart device as a secure room key to access their room, eliminating the need to keep track of a physical key and the worry of losing it. It also saves time for guests by allowing them to check in remotely and go directly to their room upon arriving at the property, skipping the queue at the front desk. 
  • Increased Security: In addition to the advanced digital encryption that is built in to Mobile Keys, the solution provides added security, since a guest’s smartphone is less likely to be misplaced than a plastic keycard and typically is password-protected by the user, providing a secondary layer of digital security. Should a guest lose their phone, Mobile Keys can typically be instantly revoked through the system and reassigned in real time by the hotel staff. Remote keyless entry can enable your hotel team to improve security via security system and access remote control and manage access even when off property.
  • Added Revenue Opportunities: Mobile Key solutions are typically app-based, allowing hoteliers to offer and promote a variety of revenue-generating amenities, services and offers to maximize ancillary room revenue. This, includes room upgrades, internet, room service, restaurant & spa bookings and other optional on-property offers. Since the Mobile Key is used often by the guest to access the room, it encourages download and frequent use of the app, maximizing the resulting revenue opportunities available within the app.

 

What are the most important features of mobile keys for hotels?

  • Future-proof Technology: When comparing Mobile Key solutions, hotels must bear in mind whether a particular platform can provide a level of security that meets the highest industry standards, and that it can be easily and affordably updated as technology evolves. The provider they choose should have a track record on innovation and timely release of the most advanced upgrades, as relevant and reliable new security technologies emerge. Keyless locks are mainstream in home security to open door handles and are increasingly being used beyond the smart home.  Hotels can future proof their properties by staying up to date with the latest in home technology trends.
  • Flexible and Modular Solutions: As each property has different needs for security and locking solutions, hoteliers should select a Keyless Entry locking system provider that offers various ways to implement the solution, either via integrated software, though a hotel’s own mobile app or through certified third-party providers. 
  • Training and Onboarding Capabilities: As a relatively new technology, the success of Mobile Key and Keyless Entry at any given property is highly dependent upon its adoption by staff and guests. Hoteliers considering implementing Mobile Key should identify a partner that offers adequate consultation, training and educational materials on how to implement and use the system, as well as how to encourage its use by guests, in order to get the best ROI. 
  • Financial Security and Backing: Due to the rapidly growing demand for Keyless Entry, there are many providers in the marketplace today and many others emerging. To ensure the most reliable and stable solution, hoteliers should seek out providers that are backed by a trusted and financially secure company that has a long history of success and support in the industry. 
  • Service and Support: Coverage Since the hotel industry is a global one, properties and groups - especially those with properties in more than one region - should make sure their chosen vendor provides adequate service and support in every property’s local area. It is therefore best to choose a global provider of Keyless Entry and Digital Key services to ensure the best ongoing support.

 

What makes a great keyless entry experience for hotel guests?

Hotel guests save valuable time by skipping the front desk and going directly to their rooms and unlocking the lock with their own smart device. They also enjoy the convenience of not having to keep up with a physical key. Mobile Key also reduces the workload at the front desk, freeing up staff to concentrate on more valuable guest services and engagement. Guests also benefit from increased security since Mobile Keys are housed on the user’s personal smart device, which is typically password-protected, it is inherently more secure. Digital keys are also encrypted to ensure that only authorized users can gain access to a guest room or other assigned areas.

 

For info on mobile key trends, questions that you should ask vendors and more download the 2020 Hoteliers Guide to Keyless Entry for Hotels