Let us find your solution Best 10 Mobile Key & Keyless Entry 2021 | Find Reviews, Pricing, Buying Guide
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Ace Hotel
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Accor Hotels
Ace Hotel
Ace Hotel

Why do hotels need mobile keys and a keyless entry system? A Mobile Key is a digitally encrypted ; that resides on a mobile device, smartphone, tablet or wearable key fob, allowing the authorized user to gain access to secured doors or other physical or digital access points within a property. The advancement of this mobile technology and its successful application of digital keys within the hospitality industry has led to a rapidly growing trend toward Keyless Entry. This innovative solution allows hotel guests to check in and access their assigned guest room immediately upon arrival via smart lo... Read the full MOBILE KEY AND KEYLESS ENTRY software overview

10 Best Mobile Key and Keyless Entry

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2021 Best Hotel Software
Hoteliers voted ASSA ABLOY Global Solutions as the #1 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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Mobile Access by ASSA ABLOY Global Solutions

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HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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ASSA ABLOY Global Solutions Mobile Access provides advanced security for hotels and augments the stay experience for today’s tech-savvy guests. Operating with secure Seos te...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Best Hotel Software
Hoteliers voted ASSA ABLOY Global Solutions as the #1 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted INTELITY as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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INTELITY (Keyless)

HotelTech Logo score
HT SCORE
87 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Our Mobile Key solution streamlines the check-in process and reduces the time guests spend at the front desk by allowing guests to access their rooms using their smartphone as the...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted INTELITY as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted FLEXIPASS Keyless Mobile Access as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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FLEXIPASS Keyless Mobile Access

HotelTech Logo score
HT SCORE
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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FLEXIPASS is the world's fastest and easiest way for your guests to access their room via smartphone. Innovativly integrated with the world's leading door lock and access control ...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted FLEXIPASS Keyless Mobile Access as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted OpenKey as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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Openkey.co

HotelTech Logo score
HT SCORE
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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OpenKey has partnered with hotels and resorts around the world develop a contactless guest experience they benefit from as much as their guests do. We work with your existing PMS ...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted OpenKey as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted 4Suites as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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4Suites

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HT SCORE
65 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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4SUITES is a cloud-based system of connected hardware and software, powered by the Internet of Things. The company empowers hotels to streamline operations and optimise the gues...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted 4Suites as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Zaplox as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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Zaplox Mobile Key App

HotelTech Logo score
HT SCORE
58 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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A custom branded app with mobile check-in & mobile keys Zaplox Premium provides everything your hotel needs to deliver the ultimate mobile guest journey with mobile check-in/chec...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Zaplox as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Goki as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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Goki

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HT SCORE
55 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Goki combines hardware & software to make stays better for everyone. Guests can check-in & download their keys on their mobile. Hotels can lower operational overheads and direct g...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Goki as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted SALTO Systems as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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Salto

HotelTech Logo score
HT SCORE
10 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Since 2001, SALTO Systems has been delivering state-of-the-art, wire-free and keyless electronic access control solutions and has established a strong presence in the hospitality ...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted SALTO Systems as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Hotek Hospitality Group as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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Hotek Hospitality Group

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HT SCORE
8 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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HOTEK HOSPITALITY GROUP since 1999 a specialist in keycard solutions and we are the inventor of cloud mobile key. No need to download an app to open a hotel room. Open API availab...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Hotek Hospitality Group as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Onity as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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Onity

HotelTech Logo score
HT SCORE
8 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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For decades, Onity has been one of the world’s leading manufacturers of electronic locks. Through the years, we have expanded our services and solutions to become a leading prov...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Onity as the #3 Mobile Key & Keyless Entry provider in the 2021 HotelTechAwards
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Recent Mobile Key & Keyless Entry Articles

4 Common Hospitality Tech Stack Pitfalls (and How to Avoid Them)

by
Matthew Lynch
2 weeks ago

In the age of technology, connectivity is critical to property and brand-wide success—and it affects every aspect of rising industry trends around security and mobile payments. To find the right vendors and put the right tech in place, you need the right information. You need to know how the tech you’re looking at is going to integrate with the systems you already have in place. So before anything else, view the tech through the lens of your SOPs. What would a day in the life of your staff look like? Are there significant gaps in functionality or connectivity? If so, it’s a no-go right from the start. If not, it’s time to dig into specifics. Here are four key pitfalls for hoteliers to know and avoid in order to find success:   1. Hotels have more technology than ever—and when systems don’t communicate, the business consequences can be devastating. Between your PMS, POS, and staff collaboration tools, there’s plenty to worry about. Add in guest-facing tech and hotels can suddenly have more different solutions than time to sift through them. And if a single cog in the machine isn’t working in conjunction with other things, it can be a disaster for operations. Before signing up with a new vendor, make sure what they’re offering will integrate with the critical systems your property already uses on a daily basis. Your tech should maximize your staff’s efficiency, not add extra stress or unnecessary steps. To further ensure a quality integration, look for a vendor that builds their integrations directly. A more advanced integration is much more likely to be certified or otherwise validated by others.   2. When operations suffer due to bad integrations and siloed data, the guest experience suffers as well. When systems don’t communicate, information is either duplicated or never shared at all causing guest requests to never get fulfilled or get fulfilled twice. And this isn’t something staff can be expected to handle or track. The reality is, many simpler integrations pass less information which creates a shallow and less efficient system. Make sure you are getting integrations with depth—the more information your systems can share the better. If you want to ensure the vendor you are looking at has effective integration and consistent guest satisfaction, go to the source. Ask to speak to a customer who is currently using the integrations you need. Get your questions answered by someone who can vouch for how things affect the guest experience and day-to-day operations.   3. Security is absolutely essential to connectivity. Here’s what to watch out for on that front.  If a vendor declines a security audit, there’s a reason. A good place to start is by asking if their integrations meet industry standards from organizations like HTNG (Hospitality Technology Next Generation) or OTA (OpenTravel Alliance). Are they directly involved with those industry organizations? And find out if they have regular security audits. No confident vendor declines a security audit. They aren’t easy for anyone, but they’re necessary and they exist for a reason. You need to know if their system is secure. Declining an audit is a huge problem and an indicator a vendor may not be all they say they are. Seasoned vendors will understand that request from the beginning.   4. Payments are among the highest levels of integration to achieve and the thing everyone wants right now. Payments are the most in-demand integration: are the vendors you’re looking at prepared? If a vendor has payments capabilities right now, that’s an indicator they’re advanced and up to speed on the latest developments in hospitality. Ask: Do they process or facilitate mobile payments—namely, do they leverage a PCI-compliant payment gateway that has authorization and settlement capabilities specifically for lodging? If they do, huge green light. If not, a little worrying. Beyond the overall importance of connectivity and how it affects trends like security and payments, buyers should be looking for a trustworthy vendor above all else, and knowing which questions to ask during the buying process plays a key role in determining that. So there you have it: those are some of the red flags you should be watching for—but what are the green flags? If you want to find a vendor partner that goes above and beyond, there are two quick things to check for: a dedicated team for integrations and a product roadmap that demonstrates ongoing commitment to innovation. If a vendor has both of those things, they’re likely not just good at what they do, but great at it. For more in-depth vendor questions, check out 10 Questions to Ask Vendors Before Your Next Purchase.  

3 Ways to Increase Guest Confidence and Rebuild Travel in 2021

by
Alison Guillot
4 months ago

Will 2021 see the return of travel? As vaccinated populations grow, many international governments are looking to energize the travel industry with discussions around “vaccine passport” programs and the reopening of borders ahead of the all-important summer tourist season. As the year progresses, will there be a significant spike in demand for flights and hotels? And in which markets? Will road trips and outdoor destinations continue to be popular to accommodate social distancing or are travelers setting their sights on more exotic locales?  It’s important for hoteliers to prepare for a few different scenarios this year based on consumer confidence levels. To best capture available demand and ease travel-related concerns, hoteliers will want to focus on providing guests a clean, welcoming environment.    Meet the Expectations of “Generation Clean”  Cleanliness will remain a top priority for travelers this year and will weigh heavily in their decision to book accommodations. In a recent traveler survey, 2 out of 3 people say COVID-19 prevention measures are very important to know before they book, while only 25% say price is the key driver behind selecting their next destination.   That means the “Generation Clean” traveler is prioritizing health and sanitization in booking decisions and wants to feel the property is doing enough to ensure their safety.  As a hotelier, make sure to communicate the cleanliness standards and protocols your property has put in place. Add these details to your website and booking engine to make the property more attractive to shoppers. Pre-arrival emails that highlight specific safeguards your property is implementing, and what type of experience guests can expect onsite will be welcome and appreciated.    Provide Stress-Free Contactless Experiences   Expectations for contactless experiences such as keyless entry, mobile check-in/out, and automated service requests were already on the rise before COVID-19. Current social distancing guidelines have accelerated the adoption of contactless technology and digital experiences.  Contactless experiences not only drive convenience, but 62% of guests prefer to check-in and out through a hotel app. The introduction of these digital touchpoints can also provide hoteliers with opportunities to drive ancillary revenue and collect more actionable data to deliver memorable experiences. For example, if you know your guest has checked into their room via the property’s mobile app, perhaps consider sending them a text message or push notification to see if they’d like to order contactless room service.   These digital interactions are a welcome addition to travelers’ experiences and lets them know you are still offering attentive service, even though your staff is not immediately visible.     Personalize Each Step of the Guest’s Journey Hoteliers are discovering that loyalty is evolving beyond point-based reward programs to entice repeat bookings. COVID-19 has advanced the pace of technology adoption to build better guest experiences. With low room rates in abundance and high uncertainty around travel guidelines, non-price factors such as trust and the ability to deliver safe and memorable experiences are increasingly driving booking behavior. In fact, 79% of consumers say they are more loyal to brands with higher levels of personalization.  Every pre-trip questionnaire, email, digital service request, or mobile purchase is a building block for a personalized experience. But hoteliers need integrated systems to make true personalization a reality. By leveraging centralized data across your technology stack, hoteliers can convert guest preferences and profile details into actionable information for service delivery staff. After all, a personalized experience is a differentiated experience that can ultimately earn you a lifelong customer.    In a world where travel is evolving rapidly, some consumer expectations and behaviors are sure to become standards. Hoteliers need to take bold action to embrace these changes and elevated expectations for cleanliness, contactless experiences, and increased personalization. By focusing on integrated technology to deliver these priorities, hoteliers will ultimately drive more demand for their business and deepen their connection with guests.  

Hotel Entrance: How to Make It Truly Welcoming

by
Lillian Connors
2 years ago

The entrance to your hotel is a mission statement – it is a visual layout of your goals as a service. Since it is the first thing any unsuspecting arrival will see, you need to make sure it looks the occasion and represents exactly what the hotel stands for. The entrance needs to be inviting, it needs to communicate comfort and it has to stir positive emotions. Most of all, it must grab the attention of a potential customer. Here’s how you can make the hotel entrance truly welcoming. Mission, vision, goal In order to turn a hotel entrance into an inviting “presentation” of the hotel’s best attributes, you first need to define its mission, vision and goals. The mission of a welcoming hotel entrance is to lure the guests in. Vision is to have it represent all the qualities of the hotel, and the goal is to have a hotel brimming with eager and satisfied customers that got exactly what they expected. You just have to make sure that, whatever you do with the entrance stylistically, it doesn’t alienate anyone – the best case scenario is to have the widest spectrum of people checking in. The colour scheme Colour is the first thing that should be on your mind when you are designing a hotel entrance. It is a key element of decoration for both indoor and outdoor setups. Try to use colours that will invoke yearning in the passers-by, depending on where the hotel is situated. If the hotel is near a beach in a tropical or overall hot environment, gentle curves and colder pastel colours will make the potential visitor believe this is a place where they can rest and cool off. On the other hand, if your hotel is situated somewhere far north, in a place most tourists visit during the winter months, you’ll want to utilize warm colours, sometime bold contrasts of white and red, to entice people to come in. The colour scheme doesn’t have to be particularly revolutionary as long as it is appropriate and sends the right message – it is other elements that surround the entrance that need to offer interesting variations meant to intrigue. Below the entrance The floor below the entrance needs to visually pull the attention towards the door itself. Therefore, it would be advisable to use premium concrete sealers to protect your concrete from the elements. The hotel’s concrete stretch should start off wide and get narrow as it approaches the entrance (or potentially the stairs in front of it). Carpets might be an interesting element you should think about, though you should choose the material that can be easily cleaned. Many hotels add a red carpet in front of their doors to achieve the glamorous appeal. Above the entrance If you truly want to make your entrance appear welcoming and to communicate comfort, you should certainly provide some form of shelter above the entrance. As the downpour clears the streets, this canopy can disarm even the most resistant visitor. Try to create a shelter that provides a big cover, so the customers can get their act together, rearrange luggage or wait for transportation. The power of light Proper lighting is crucial for the exterior of the hotel, let alone the entrance itself. Lights are inviting by nature – they catch the attention of the eyes and divert them towards what they’re pointing at, without faltering. Just make sure the light fixtures you have installed all cast a softer shade of light, possibly a warmer colour, unless the style of the hotel and the entrance need something different. A dash of greenery Adding a dash of greenery can truly turn your hotel entrance into something enchanting. It will turn a cold and formal façade into a warm and welcoming exterior. It also brings a feeling of personal touch to the proceedings, not to mention the fact it can effectively cover the unappealing architectural details. You can also use the plant life to decorate your lobby, as a natural continuation of what visitors have seen at the entrance. Creating a welcoming hotel entrance is not so dissimilar to setting a stage for a theatre performance. It needs to provide an apt visual synthesis for everything a proper hotel stands for – total comfort, good service and positive atmosphere. Whether it communicates “luxury” depends mostly on what sort of hotel you have on your hands. No matter what kind of hotel it is, the entrance is a mise-en-scène that needs to hook any reluctant newcomer to rent a room.

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Recent Mobile Key & Keyless Entry News & Community Updates

Arena Del Mar Hotel Selects ASSA ABLOY Global Solutions and Zaplox for Digital Key Compatibility With Cloud-based Access Management

ASSA ABLOY Global Solutions
5 days ago

ASSA ABLOY Global Solutions as a leading provider of advanced security technology for the hospitality industry and together with Certified Partner, Zaplox AB, a leading innovator of contactless mobile guest journey solutions and mobile key services, have announced the integration of digital key functionality with the Vostio Access Management solution at Arena Del Mar Hotel. Situated between Seattle and Portland on the US west coast, Arena Del Mar Hotel’s adoption of Mobile Access via integration with Vostio Access Management by ASSA ABLOY Global Solutions represents the industry’s latest evolution towards simultaneously maximizing guest safety and convenience while boosting operational efficiency. Arena Del Mar Hotel’s decision to integrate Mobile Access comes from its goal to provide guests with instant check-in convenience while reducing germ risks from close physical contact and shared surfaces. By adopting Mobile Access by ASSA ABLOY Global Solutions through the integrating of Zaplox’s guest-facing app technology with Vostio Access Management, the property can now provide each guest with the effortless ability to check-in digitally using their own smart devices. Further eliminating the need for guests to wait in line at the front desk where germs may be present, is the additional ability for guests to use personal devices as a secure digital key to gain instant access to guestrooms and other hotel areas.   The integration of Mobile Access with Vostio Access Management also serves to combine the benefits of digital key technology with the latest advances in cloud-based security access innovation. In contrast to traditional access management platforms, Vostio Access Management’s cloud-based design removes the need for costly onsite servers while providing hotel staff with the ability to oversee security access operations from virtually anywhere with an internet connection. Significantly, the elimination of physical servers also translates into no onsite maintenance and instant software updates that ensure Vostio Access Management is always protected against newly discovered vulnerabilities. "The introduction of our very own mobile key app is a great milestone that opens up new possibilities for both our guests and Arena Del Mar to handle keys in an easier, safer and smarter way than we have before. With the app we now also have an additional communication channel to utilize for promoting the hotel and its latest offers to our guests – before, during and after their stay", says Heather Hamilton, owner of Arena Del Mar Hotel Hotels have several options to implementing Mobile Access, including as a standalone solution or as a feature integrated into a hotel’s existing guest-facing app. At Arena Del Mar Hotel, Mobile Access is made available to guests by Zaplox as a Certified Partner, offering additional app functionality and flexibility. In addition to providing guests with digital key abilities, Zaplox further provides the ability for guests to locate hotel information or details on available promotions by simply opening the app on their device.

ASSA ABLOY Global Solutions Provides Contactless Digital Key Technology at Grand Hyatt Al Khobar Hotel and Residences to Provide Clean and Safe Guest Experience

ASSA ABLOY Global Solutions
1 week ago

ASSA ABLOY Global Solutions as a leading provider of contactless technology for the hospitality industry, has announced the successful implementation of digital key and mobile check-in functionality at Grand Hyatt Al Khobar Hotel and Residences. The newly opened luxury hotel and as the first Grand Hyatt-branded property in Saudi Arabia, Grand Hyatt Al Khobar Hotel and Residences is one of the latest Hyatt branded properties in the region to leverage ASSA ABLOY Global Solutions’ digital key technology under Hyatt’s Mobile Entry program. In line with Hyatt’s Global Care & Cleanliness Commitment, it provides its guests with a clean and safe hotel environment. Placing a top priority on adopting the latest technologies to maximize guest safety and confidence, Grand Hyatt Al Khobar Hotel and Residences’ deployment of Mobile Entry follows the implementation of other Global Care & Cleanliness Commitment features. This includes the use of QR codes, contactless payment and mobile-based amenity ordering. ASSA ABLOY Global Solutions’ digital key allows guests who arrive at Grand Hyatt Al Khobar Hotel and Residences to enter their room without having to visit the front desk and check-in from their personal devices. Once checked-in, the guests device automatically receives a room number and the digital key information that allows to proceed directly to their fully sanitized guestrooms. “Our property is committed to fully implementing the enhanced cleanliness initiatives of Hyatt Hotels and Mobile Entry forms a core component of meeting guest safety expectations at Grand Hyatt Al Khobar Hotel and Residences,” said Nizar Weshah, General Manager at Grand Hyatt Al Khobar Hotel and Residences. “By deciding to work with ASSA ABLOY Global Solutions in deploying Mobile Entry, Grand Hyatt Al Khobar Hotel and Residences is equipped with the latest in digital key and mobile check-in technology that the industry has to offer, and can simultaneously eliminate germ risks while still providing guests with heightened convenience without sacrificing hotel security integrity.” While recognized for its contactless service advantages and ability to provide guests with a seamless and hassle-free arrival experience, Mobile Entry supported by ASSA ABLOY Global Solutions also utilizes advanced security features to prevent data theft and unauthorized room access. This includes the use of secure communications channels that transmit encrypted digital key and room number information to guest devices, with the mobile app in turn storing the data while leveraging a device’s own security features as an extra layer of protection. When a guest places their device within proximity of the appropriate door look, digital key data is again transmitted using secure communication channels to ensure seamless authorized entry. To implement Mobile Entry, Grand Hyatt Al Khobar Hotel and Residences also leverages VingCard Essence door locks by ASSA ABLOY Global Solutions for full digital key compatibility. Engineered as a future-proof solution, VingCard Essence does not require any additional components or hardware replacement in order for digital key services to be activated. With its sleek and minimalistic design, VingCard Essence also serves to enhance the modern and luxurious design of Grand Hyatt Al Khobar Hotel and Residences.

OpenKey and Cloudbeds Launch Integration to Streamline Contactless Check-Ins and Digital Keys

OpenKey
1 month ago

OpenKey, the industry standard for universal Digital Key in hotels, today announces a new integration with Cloudbeds, one of the world’s fastest growing hospitality management platforms. With this integration, when a reservation is made through Cloudbeds, the guest’s relevant information (e.g., mobile number and reservation details) will be automatically shared through OpenKey HOST to deliver a Digital Key to the guest’s smartphone. Integrating reservation management with Digital Key technology provides an opportunity for hotels to offer a more streamlined check-in experience. With siloed solutions for reservations and digital keys, hotels have traditionally been required to collect guests’ information separately to connect their mobile devices to access their rooms. Now, with the joint efforts of OpenKey and Cloudbeds, guests who make reservations with Cloudbeds will automatically be issued a digital key to their smartphones – a significant step forward in contactless check-ins and enhanced customer experience. “We could not be more excited for this integration,” OpenKey Vice President of Sales and Marketing, Jacob Liggett, said “OpenKey and Cloudbeds are two of the world’s leading hospitality technology companies. Our growth at OpenKey is dependent on relationships and collaborations that push the industry forward and take guest services and customer experience to the next level – without increasing the burden on hotel staff.” A partnership between OpenKey and Cloudbeds enhances each company’s offerings and helps them bring more value to hotels around the world. Now, Cloudbeds and OpenKey empower their customers to offer guests a more seamless experience – from booking their reservation to settling into their room. Cloudbeds Vice President of Partnerships, Sebastien Lietner commented, “Our partnership with OpenKey is yet another example of how our Hospitality suite can seamlessly connect with other travel technology companies to provide a better experience for hotel owners and their guests. We’re delighted to work with OpenKey to do just that.” In a post-pandemic world, it’s essential for hotels to deliver a safe, frictionless guest experience. This integration delivers that experience – eliminating the need for in-person check-ins and physical keycards for guests who make reservations through Cloudbeds. By including Digital Key with online bookings, OpenKey and Cloudbeds are helping hotels enhance guests’ safety and satisfaction.   About Cloudbeds Founded in 2012, Cloudbeds is the fastest-growing hospitality management platform in the world. Its SaaS platform provides tools to better manage properties of all types and sizes, allowing property managers/owners more time to focus on their guests while building revenue, driving bookings, and increasing operational efficiencies. Trusted by more than 20,000 hotels, hostels, inns, and alternative accommodations in more than 155 countries, the Cloudbeds suite is a fully integrated platform of capabilities designed to help properties unify their management, reservations, and booking systems, grow revenue, and automate workflows with confidence and ease.

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MOBILE KEY AND KEYLESS ENTRY Category Overview

Why do hotels need mobile keys and a keyless entry system?

A Mobile Key is a digitally encrypted ; that resides on a mobile device, smartphone, tablet or wearable key fob, allowing the authorized user to gain access to secured doors or other physical or digital access points within a property. The advancement of this mobile technology and its successful application of digital keys within the hospitality industry has led to a rapidly growing trend toward Keyless Entry. This innovative solution allows hotel guests to check in and access their assigned guest room immediately upon arrival via smart lock, unlocking the door with their mobile device via the Mobile Key and thus eliminating the need to visit the front desk.  Some mobile keys operate via touchscreen keypad and others via bluetooth smart key.

The solution works by generating an encrypted digital key that is transmitted to users’ smart devices and safely stored in a key vault on a mobile app. When presented to the appropriate door lock, the app then transmits digital key information over a secure communication channel, ensuring that only authorized users are able to gain access. When Keyless Entry is implemented at a property, both guests and authorized staff members enjoy the convenience of using their smart device as a secure key to access assigned areas of a property without the need to carry or keep track of a separate physical key.

 

For info on mobile key trends, questions that you should ask vendors and more download the 2020 Hoteliers Guide to Keyless Entry for Hotels

 

How can keyless entry help hotels improve profitability and efficiency?

  • Guest Convenience: A key benefit for hotel guests is the convenience of using their own smart device as a secure room key to access their room, eliminating the need to keep track of a physical key and the worry of losing it. It also saves time for guests by allowing them to check in remotely and go directly to their room upon arriving at the property, skipping the queue at the front desk. 
  • Increased Security: In addition to the advanced digital encryption that is built in to Mobile Keys, the solution provides added security, since a guest’s smartphone is less likely to be misplaced than a plastic keycard and typically is password-protected by the user, providing a secondary layer of digital security. Should a guest lose their phone, Mobile Keys can typically be instantly revoked through the system and reassigned in real time by the hotel staff. Remote keyless entry can enable your hotel team to improve security via security system and access remote control and manage access even when off property.
  • Added Revenue Opportunities: Mobile Key solutions are typically app-based, allowing hoteliers to offer and promote a variety of revenue-generating amenities, services and offers to maximize ancillary room revenue. This, includes room upgrades, internet, room service, restaurant & spa bookings and other optional on-property offers. Since the Mobile Key is used often by the guest to access the room, it encourages download and frequent use of the app, maximizing the resulting revenue opportunities available within the app.

 

What are the most important features of mobile keys for hotels?

  • Future-proof Technology: When comparing Mobile Key solutions, hotels must bear in mind whether a particular platform can provide a level of security that meets the highest industry standards, and that it can be easily and affordably updated as technology evolves. The provider they choose should have a track record on innovation and timely release of the most advanced upgrades, as relevant and reliable new security technologies emerge. Keyless locks are mainstream in home security to open door handles and are increasingly being used beyond the smart home.  Hotels can future proof their properties by staying up to date with the latest in home technology trends.
  • Flexible and Modular Solutions: As each property has different needs for security and locking solutions, hoteliers should select a Keyless Entry locking system provider that offers various ways to implement the solution, either via integrated software, though a hotel’s own mobile app or through certified third-party providers. 
  • Training and Onboarding Capabilities: As a relatively new technology, the success of Mobile Key and Keyless Entry at any given property is highly dependent upon its adoption by staff and guests. Hoteliers considering implementing Mobile Key should identify a partner that offers adequate consultation, training and educational materials on how to implement and use the system, as well as how to encourage its use by guests, in order to get the best ROI. 
  • Financial Security and Backing: Due to the rapidly growing demand for Keyless Entry, there are many providers in the marketplace today and many others emerging. To ensure the most reliable and stable solution, hoteliers should seek out providers that are backed by a trusted and financially secure company that has a long history of success and support in the industry. 
  • Service and Support: Coverage Since the hotel industry is a global one, properties and groups - especially those with properties in more than one region - should make sure their chosen vendor provides adequate service and support in every property’s local area. It is therefore best to choose a global provider of Keyless Entry and Digital Key services to ensure the best ongoing support.

 

What makes a great keyless entry experience for hotel guests?

Hotel guests save valuable time by skipping the front desk and going directly to their rooms and unlocking the lock with their own smart device. They also enjoy the convenience of not having to keep up with a physical key. Mobile Key also reduces the workload at the front desk, freeing up staff to concentrate on more valuable guest services and engagement. Guests also benefit from increased security since Mobile Keys are housed on the user’s personal smart device, which is typically password-protected, it is inherently more secure. Digital keys are also encrypted to ensure that only authorized users can gain access to a guest room or other assigned areas.

 

For info on mobile key trends, questions that you should ask vendors and more download the 2020 Hoteliers Guide to Keyless Entry for Hotels