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Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Smart Host CRM
4.6 (229 REVIEWS)
HT Score
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Nastaran, Dominik, Tobias + 33 more experts recommend Smart Host GmbH
Read Recommendations
Smart Host CRM
Ranked 2 (out of 74) in Hotel CRM & Email Marketing
2026 Finalist
HotelTechAwards
Hoteliers voted Smart Host GmbH as the #3 Hotel CRM & Email Marketing provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldSmart Communication for Hoteliers and Guests! Smart Host - from Data to Regulars
92% recommended by 225 hotels
All Suite Resorts, Andreus Resorts, Schlosshotel & 222 others
Bell - AI powered product analyst
I analyzed all of Smart Host GmbH’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Smarthost is highly praised as a transformative CRM tool for hotels to optimize guest communication. It excels in delivering personalized marketing campaigns, significantly increasing efficiency and guest engagement. While the intuitive interface and comprehensive analytics are notable strengths, some users report limitations in handling group offers and desire more flexible newsletter design options. The support team is consistently appreciated for its responsiveness. Smarthost positions itself as an invaluable asset for hotels aiming to elevate guest experience and boost revenue.
All Suite Resorts, Andreus Resorts, Schlosshotel & 222 others
Read their reviewsPartners say
Industry experts recommend Smart Host CRM for its seamless integration with PMS and other hotel systems, facilitating real-time, personalized guest interactions. Its ability to intelligently segment guest data, automate campaigns, and offer dynamic survey options distinguishes it in the crowded market. The user-friendly interface, combined with robust data analysis tools, ensures high ROI by enhancing guest engagement and operational efficiency. Some criticisms include the need for continuous training due to frequent updates, occasional complexity in feature utilization, and the necessity for more in-depth analytics support.
Nastaran, Dominik, Tobias and 32 others
Read their recommendationsWhat Types of Hotels Smart Host GmbH is Popular For
Size
7 | X-Small (1-9 room)
105 | Small (10-49 room)
93 | Mid-Sized (50-99 room)
33 | Large (100-499 room)
2 | X-Large (500+ room)
Country
108 | Austria
62 | Germany
37 | Italy
29 | Switzerland
1 | United States
1 | Greece
1 | United Arab Emirates
Type
97 | Boutique Hotels
77 | Bed & Breakfast & Inns
75 | Luxury Hotels
70 | Resorts
49 | Airport/Conference Hotels
47 | Branded Hotels
43 | Limited Service & Budget Hotels
39 | City Center Hotels
18 | Extended Stay & Serviced Apartments
9 | Vacation Rentals & Villas
8 | Hostels
2 | Casinos
2 | RV Parks & Campgrounds
1 | Motels
Region
237 | Europe
1 | North America
1 | Middle East
Category
229 | Hotel CRM & Email Marketing
152 | Guest Messaging Software
143 | Direct Booking Tools
Didn’t find what you were looking for?
What is Smart Host GmbH?
Founded in 2017 | Headquarters in Berlin (Germany) | 23 employees
Smart Host CRM is a comprehensive hotel Customer Relationship Management (CRM) platform. It enables hoteliers to manage and enhance guest interactions across the entire guest lifecycle. With seamless integration with Property Management Systems (PMS), Smart Host CRM allows for real-time, personalized guest communications.
The platform is valued for its user-friendly interface and efficient creation of targeted communication campaigns that lead to increased revenue and customer satisfaction. Features include automated pre-stay and post-stay emails, detailed analytics on campaign performance, and the ability to create visually appealing newsletters, making guest communication effortless and engaging.
Intelligent guest profiles maintain complete communication histories, and the platform offers pre-and post-stay surveys, which provide insights into guest interests, upselling opportunities, and ratings. Automated, data-driven newsletter campaigns help fill booking gaps using artificial intelligence. The integrated offer manager, messaging module, and payment processing further streamline operations.
Despite some user feedback requesting additional customization options and better integration with hotel management systems, Smart Host CRM is recommended for its robust segmentation of guest data, automated campaigns, and dynamic survey options, ensuring high ROI through enhanced guest engagement and operational efficiency.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Smart Host GmbH products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Smart Host GmbH Reviews Analyzed: 12
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Smart Host GmbH Expert Recommendations Analyzed: 26
Read expert recommendationsDescription provided by Smart Host GmbH
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Smart Host GmbH's Provided Description:
"Smart Host is the hotel CRM for more direct bookings and covers all communications in the guest lifecycle. Thanks to PMS connectivity, you control all guest communications from one tool, always at the right time and through the right channel. Smart Host offers intelligent guest profiles with complete communication history, pre-& post-Stay surveys for interests, upselling and ratings, data-driven and automated newsletter campaigns to fill booking gaps thanks to artificial intelligence, offer manager with messaging module and payment processing."
FAQs
Capabilities
Send pre-stay surveys to upsell and enrich customers
Send pre-stay surveys to upsell and enrich customers
Our integrated artificial intelligence ensures that we propose a campaign plan optimized for your hotel from all available data. Automated booking periods, public holidays or school vacations are displayed and the personal seasonal and booking preferences of your guests are taken into account, so that you can set up exactly the right newsletter campaigns.
Get alerts for upcoming holidays and demand periods
Get alerts for upcoming holidays and demand periods
Our integrated artificial intelligence ensures that we propose a campaign plan optimized for your hotel from all available data. Automated booking periods, public holidays or school vacations are displayed and the personal seasonal and booking preferences of your guests are taken into account, so that you can set up exactly the right newsletter campaigns.
Segment your guests to send targeted campaigns
Segment your guests to send targeted campaigns
You do not trust our campaign suggestions? No problem, you can also easily create the perfect target group yourself. With just a few clicks, you create the desired recipient segments and specify, among things like demographics, loyalty, interests, or even booking and stay behavior for your target group.
Drag-n-drop newsletter builder to bring back guests
Drag-n-drop newsletter builder to bring back guests
With our Smart Host building block system, you create Newsletters simply by dragging and dropping. You decide where you want to insert images, texts, links and other parts you would like to use. Next, you can fill your newsletter with individual content. All communication takes place in the design of your company, which we have already stored for you.
Measure campaign success with detailed reporting
Measure campaign success with detailed reporting
Transparent reporting forms are the basis for campaigns and should help you to continuously improve your campaigns. You receive not only information on opening and click rates, but also a measurement of the revenues (inquiries and campaign bookings).
Features
Marketing Automation
4/5 features
Template Builder
4/5 features
Guest Profiles
4/5 features
Segmentation
4/5 features
Privacy & Compliance
4/5 features
Data Management
4/5 features
Feedback & Surveys
4/5 features
Available Add-ons & Modules
Campaigns
Our campaign module uses the information from intelligent guest profiles, to automatically suggest perfect campaigns. Such campaigns are inherently geared to the preferences and booking behavior of your guests. You only have to worry about the content of the newsletter. You do not trust our suggestions? No problem, create suitable recipient segments yourself!
Guest Profiles
Our guest module is the central collection point for your guest data. The data from your hotel program, from the surveys and from the intelligent Smart Host analysis and together they result in a rich guest profile. This gives you a complete picture of your guests and their needs. This module is the basis for all further modules.
Pre-Stay Surveys
Inform yourself before the arrival of your guests about their interests. With the help of our Pre-Stay Surveys you can collect the preferences of your guests and use them to further automatically enrich guest profiles. In addition, you have the opportunity to place your upselling offers even before your guests arrive.
Post-Stay Surveys
The stay-related communication with your guests is rounded off by personalized post-stay evaluation surveys. This enables you to find out what is important to your guests on site and how you can improve your performance even further. We offer you the opportunity to respond to negative reviews in a solution-oriented way and and to publish positive reviews on the most popular review portals.
Segmentation
You do not trust our campaign suggestions? No problem, you can also easily create the perfect target group yourself. With just a few clicks, you create the desired recipient segments and specify, among things like demographics, loyalty, interests, or even booking and stay behavior for your target group.
Newsletter Builder
With our Smart Host building block system, you create Newsletters simply by dragging and dropping. You decide where you want to insert images, texts, links and other parts you would like to use. Next, you can fill your newsletter with individual content. All communication takes place in the design of your company, which we have already stored for you.
Smart Host GmbH Reviews Summary
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.3/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Smart Host CRM is the #3 most trending product in the Hotel CRM & Email Marketing category (out of 74) and the #75 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSmart Host GmbH has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Smart Host GmbH as the #3 Hotel CRM & Email Marketing provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Smart Host GmbH Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Smart Host GmbH Case Studies
Driving Engagement and Repeat Bookings
Bad Waltersdorf (Austria)
How MeineZeit hotels turned generic outreach into targeted campaigns and built a culture of digital change across five properties.
WendischRietz (Germany)
How Hotel Oderberger Perfected Guest Communication with Smart Host
Berlin (Germany)
How Hotel Post Ischgl restructured its guest communication with Smart Host
Ischgl (Austria)
Finally: easy guest communication
Westerstede (Germany)
More customer satisfaction in less time? Utopia?
Ratsch an der Weinstrasse (Austria)
No more unattractive newsletters from the PMS!
Sarnen (Switzerland)
Using Guest Data Correctly Through Automated Segmentation
Laces (Italy)
Easy handling & personal collaboration!
Titisee-Neustadt (Germany)
How Falkensteiner Hotels Personalizes its Marketing Communications to Drive More Revenue
Casteldarne (Italy)
References
"We have been working with Smart Host for some time now and are extremely happy that we chose the system. This was the best decision. Our newsletters all look top "styled" and do little work. It simplifies a lot. The filtering works fantastic and is super useful for many other things as well. We would recommend it to anyone."
Carina
Natur- & Biohotel Bergzeit
"We use Smart Host for newsletter distribution, which we control according to target groups. Super simple! So the guest gets the information he is interested in."
Anna Scheriau
Hotel St. Oswald
"The planning of the newsletters is really very well organized and a very big help for us. In general, we find that SmartHost approaches their customers and takes care of them very well."
Familie Hofer
Wiesenhof Garden Resort
"We started with the campaign module years ago. It is so clear and simple that an extension to the offer manager was only logical. I would especially like to emphasize the extremely nice AND competent team around Julian Leitner. I can only recommend Smart Host across the board."
Andrea Kogler
Owner @
Hotel Kogler
"This is exactly how a newsletter program should be! Super easy to use - clear & logical. The selection is suggested by an algorithm and works flawlessly, so Smart Host relieves us of the most difficult part of sending newsletters. The interface to our hotel program allows transparency and the success is easily measurable. In addition, the customer service is very helpful! All questions and concerns are quickly addressed. In short - our expectations were exceeded!"
Alise P.
Hotel Post Ischgl
"Smart Host has really grown on us. This tool enables us to make our day-to-day work much easier with the offer manager. Newsletters alone were old fashioned, now it's the Smart Host campaigns that help us pick up the guest where their interest lies and give us an overview of what success the campaign is having in the first place."
Tanja Weirather
Inhaber @
Panorama Hotel Talhof
"For our hotel, Smart Host is an optimal relief for our employees in terms of correspondence with guests. In addition, a super contemporary sales tool for newsletter planning and design."
Gerhard Huber
Inhaber @
Concordia Wellnesshotel & Spa
"The arrival mailing is very good, because the guests can easily announce their wishes. For every change, the team is with the utmost care and fast implementation on my side. The review page is also top. If someone was not so happy, we can react immediately and the guest does not post it immediately on all online platforms. In times of Holiday Check and Co. a great advantage! I can only recommend the system."
Michaela Muster
Inhaberin @
Ratscher Landhaus - Hotel Sudsteiermark
"The newsletter planning is really a great tool with which you can advertise at the right time for the right period. You can send a lot of newsletters without being a annoyance, because the filtering works great and there is never a risk that guests get something twice or worse get a newsletter with a better price than the one they already have."
Mara Theiner
Manager @
Hotel Weisses Kreuz
"I have rarely experienced such friendly and competent support. Easy and understandable handling of the product. Everything is set up in such a way that you can use it without a lot of prior knowledge. You can send targeted newsletters and we have received an enormous increase in additional sales by sending pre-stay mails and learn a lot about our guests in advance, e.g. why the guest books with us. For us, this means that we can also provide the guest with specific information about his or her interests in advance."
Anja Herkenrath
Marketing Manager @
Torfhaus HARZRESORT
Featured Customers
More Products by Smart Host GmbH
Hotelier Rating
Looking for specific info?
10
Simply top-notch!
Reception from 25-49 room Boutique in Pontresina (Switzerland)
Verified
24 days ago
What I particularly appreciate is the highly personalized and individual guest service. Guests are contacted even before arrival to discuss any special requests and personal needs. This ensures everything is perfectly prepared upon arrival, allowing guests to immediately enjoy a relaxing and perfect getaway. Contact continues even after the...
Switzerland
Switzerland
Reception
Small Hotel
10
Top
General Manager from 25-49 room Boutique in Gerolstein (Germany)
Verified
2 months ago
The quoting tool offers various campaign management options with forecasting function and LY view, fast response times, top support, quick implementation of requests, and continuous improvements throughout the collaboration.
Germany
Germany
General Manager
Small Hotel
10
Long-standing successful collaboration since 2018
Owner from 75-99 room Bed & Breakfast & Inn in Nova Levante (Welschnofen) (Italy)
Verified
2 months ago
Perfect customer support: Since the start of our collaboration in 2018, there have never been any problems; the service is absolutely reliable. Customized solutions: High flexibility thanks to tailor-made programming precisely adapted to our specific requirements. Powerful data segmentation: Outstanding analysis and structuring of existing...
Italy
Italy
Owner
Mid-Sized Hotel
9
Highly recommended
Hotel manager from 75-99 room Boutique in Oberammergau (Germany)
Verified
2 months ago
Simple, understandable and flexible campaign management, clear and very appealing design, great and friendly advice and support on the phone.
Germany
Germany
Hotel manager
Mid-Sized Hotel
10
Great support
Hotelier from 25-49 room Boutique in Ratsch an der Weinstrasse (Austria)
Verified
2 months ago
I've been using Smarthost for years. It makes my daily work so much easier. Newsletters are quick to write, and you can see how effective they are. The arrival email is also great for understanding customer preferences in advance and ensuring a fantastic guest experience. But the best thing is that there are real people behind the scenes wh...
Austria
Austria
Hotelier
Small Hotel
8
Help with questions (marketing), answers (ask), communication (communicate)
Reception & Marketing from 75-99 room Boutique in Breil/Brigels (Switzerland)
Verified
2 months ago
Fast support for questions and communication with customer service. Customer-focused services and presentations. The campaigns are always clear, easy to understand, and simple to customize.
Switzerland
Switzerland
Reception & Marketing
Mid-Sized Hotel
10
Hotel CRM and Email Marketing + Support
Marketing, Vertrieb from 10 to 24 room Bed & Breakfast & Inn in Tropolach (Austria)
Verified
2 months ago
Automation saves time, e.g., automatic emails. Improved guest communication; personalized messages are well received. Clear CRM; guest data is stored centrally. Marketing functions; newsletters and campaigns generate more direct bookings.
Austria
Austria
Marketing, Vertrieb
Small Hotel
10
Cool tool that can do a lot.
Hotelier from 75-99 room Boutique in St. Moritz (Switzerland)
Verified
2 months ago
We chose Smarthost as a communication tool and for marketing purposes, and so far we are very satisfied with the basic features. Now we need to make optimal use of the software's additional features and advanced capabilities. It has made our work easier and our guests more professional in their communication.
Switzerland
Switzerland
Hotelier
Mid-Sized Hotel
10
A reliable solution for targeted guest marketing – simple, efficient and easily integrated into everyday work.
Digital Management from 75-99 room in WendischRietz (Germany)
Verified
2 months ago
Smart Host provides us with reliable support in guest communication and marketing. We particularly appreciate its ease of use, clear segmentation, and the ability to implement targeted and efficient campaigns. This significantly simplifies many daily processes. The reports also provide valuable insights and help us better evaluate and refin...
Germany
Germany
Digital Management
Mid-Sized Hotel
10
Great product and excellent customer service.
Director assistant from 50-74 room Boutique in Vienna (Austria)
Verified
2 months ago
We've been using Smart Host for a few months now and are absolutely thrilled with the product! But even more importantly, the customer service is their top priority! The team is helpful, incredibly friendly, and fast.
Austria
Austria
Director assistant
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
The offer tool from Smarthost is really great. It is not only visually appealing and user-friendly, but the option for guests to accept an offer directly and pay immediately is something I find especially impressive. It saves a lot of time and creates an excellent user experience for the guest. In addition, it’s a very strong CRM, and from our customers who are using it, I’ve heard nothing but positive feedback.
Showing all answers to: "What does this product or service do well?"
The offer tool from Smarthost is really great. It is not only visually appealing and user-friendly, but the option for guests to accept an offer directly and pay immediately is something I find especially impressive. It saves a lot of time and creates an excellent user experience for the guest. In addition, it’s a very strong CRM, and from our customers who are using it, I’ve heard nothing but positive feedback.
Smarthost does an excellent job of transforming guest data into actionable insights. The platform makes it incredibly easy to understand guest behavior, segment audiences, and launch personalized communication that actually converts. Its automation features are intuitive and save a tremendous amount of time, while the intelligent recommendations ensure that marketing efforts are always targeted and relevant. The tool is user-friendly, powerful, and delivers measurable uplift in upsells and direct bookings.
Smart Host is exceptionally strong at transforming raw guest data into high-impact, automated, and personalized communication. Its CRM and automation engine reliably drive direct revenue because campaigns are based on real guest behavior, not generic marketing blasts. For hotels that lack the resources for sophisticated segmentation or manual campaign building, Smart Host provides a level of marketing precision that most properties simply cannot achieve on their own. The platform’s ability to centralize guest profiles and automate pre-stay, upsell, and post-stay communication is where it truly delivers measurable value.
Smart Host excels at transforming guest data into meaningful, revenue-driving communication. The platform makes it incredibly easy for hotels to create personalized and automated campaigns across the entire guest journey — from pre-stay messaging and in-stay engagement to post-stay follow-ups.
Smart Host also stands out for its strong automation capabilities. It not only saves valuable time for marketing and reservations teams, but also ensures that guests receive consistently relevant, timely information — ultimately supporting higher conversion rates and more direct bookings.
It specializes in perfecting guest communication through automation and personalization, which helps increase efficiency and maximize revenue for hotels. The platform centralizes guest data (including interests and booking behavior) from PMS integrations, empowering hoteliers to create personalized offers and drive targeted campaigns. It simplifies Review Management through automated Pre- and Post-Stay surveys, ultimately optimizing guest communication and maximizing revenue.
Question:
What differentiates this product or service from the competition?
Answer:
What truly makes this partnership special is the way our solutions work together so naturally and seamlessly, allowing our customers to create a truly smooth and memorable guest journey. I also really value the way the Smarthost team works: they genuinely take the time to listen to their customers’ needs & challenges, respond with thoughtful, solution-driven ideas, and always stay honest by only promising what they can truly deliver.
Showing all answers to: "What differentiates this product or service from the competition?"
What truly makes this partnership special is the way our solutions work together so naturally and seamlessly, allowing our customers to create a truly smooth and memorable guest journey. I also really value the way the Smarthost team works: they genuinely take the time to listen to their customers’ needs & challenges, respond with thoughtful, solution-driven ideas, and always stay honest by only promising what they can truly deliver.
Smarthost stands out through its uniquely intelligent approach to guest segmentation and automation. Unlike many competitors that rely on static templates or generic campaigns, Smarthost uses real behavioral data to create meaningful, personalized interactions at scale. The platform feels modern, intuitive, and far less complex than many legacy CRM tools, making it easy for hotel teams to see immediate value. Their customer support is also exceptionally proactive and solution-oriented, which makes the entire experience feel like a true partnership rather than just another software subscription.
Smart Host’s advantage is that it is purpose-built for hotels, not a repurposed email tool. This means automated offers tied to availability, lifecycle-based messaging, integrated PMS data, and analytics designed specifically for hospitality revenue goals. Many marketing tools claim personalization; Smart Host actually operationalizes it at scale. Its strength is the combination of hotel-specific CRM + automation + revenue-oriented communication, all in one system. For properties in the DACH region especially, it’s one of the most mature and field-tested solutions available.
Smart Host stands out through its strong focus on data-driven personalization and its ease of use. Hotels can quickly create targeted campaigns without needing deep marketing expertise.
What truly differentiates Smart Host is the close, collaborative partnership they offer and their openness to integrations. The team understands hotel needs, moves fast, and works proactively with partners — making the platform not only effective, but also highly adaptable within a hotel’s existing tech stack.
At straiv, we have maintained a close partnership with Smart Host for years, collaborating on events and trade shows. The combination of our Digital Guest Journey solutions and their powerful CRM platform is the perfect mix to create a seamless experience for the guest and a happy hotelier. Smart Host's core strength lies in its ability to centralize and leverage guest data to drive measurable results. Additionally, their comprehensive analytics tool is a key differentiator, providing the necessary steering instrument for modern hoteliers.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Be open to change. The tool is intuitive to use, and supported by a team that truly listens and helps you get the most out of it and it smoothens your guest journey and reduces a lot of work load. :)
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Be open to change. The tool is intuitive to use, and supported by a team that truly listens and helps you get the most out of it and it smoothens your guest journey and reduces a lot of work load. :)
Give Smarthost the opportunity to show what it can really do by integrating it fully into your guest communication workflows from the start. The more data you allow the system to work with, the more powerful the insights and automation become. Don’t hesitate to lean on their team during onboarding — their guidance will help you unlock value quickly and ensure that your marketing becomes more targeted, efficient, and impactful from day one.
Approach Smart Host as a strategic revenue engine, not an optional marketing add-on. The hotels that see the strongest ROI are the ones that commit to clean PMS data, define a clear guest communication strategy, and allow Smart Host to automate aggressively across the guest lifecycle. If you’re looking to meaningfully increase direct bookings and reduce manual workload, Smart Host can deliver — but only if you use it as the core of your CRM and guest communication framework, not as a side tool.
Take the time to fully explore Smart Host’s automation and segmentation features — that’s where you’ll see the biggest impact. And make sure to review all available integration options with their team. They are highly collaborative and can help you connect Smart Host seamlessly within your existing tech stack to maximize results.
ocus on the data centralization capabilities and commit to utilizing the comprehensive Analytics tool. Smart Host's core value lies in leveraging your guest data for measurable results, so make sure your team is ready to act on the insights provided to truly maximize your revenue.
Recommended by
Nastaran Anjileli
Team Lead Sales
@
straiv GmbH
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Sales Director
@
Mews
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Co-Founder
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Partnerships & Marketing
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straiv
Nastaran Anjileli
Team Lead Sales
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straiv GmbH
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Tobias Roelen-Blasberg
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[email protected] Kuhnhardt
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happyhotel
Christoph Lülling
Sales Manager
@
Softstar GmbH
Kathrin Pfeifer
Marketing & Communication
@
CASABLANCA hotelsoftware
Ricarda Müller
COO
@
ibelsa GmbH
Matthias Trenkwalder
Managing Director
@
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Easy handling & personal collaboration!
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