Name: Akia Web Chat
Rating: 4.9 (31 reviews)

Messaggistica e comunicazione

4/5 features

Traduzioni in tempo reale
Chatbot

Risparmia tempo: automatizza le risposte alle domande frequenti
Price Comparison

Display the price comparison range of direct bookings against OTAs.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.

Prenotazioni & Prenotazioni

4/5 features

Suggerimenti per il tipo di camera e controllo del prezzo
Disponibilità di inventario in tempo reale
Lead qualification

Understand the travelers better and identify the potential customers that can generate higher revenue.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Booking Recovery Campaigns

Trigger messages when travelers show an interest in the booking request but the booking is not performed.

Canali di messaggistica

4/5 features

Integrazione del motore di prenotazione
Integrazione Whatsapp
Integrazione di Facebook Messenger
App per dispositivi mobili

Automazione del flusso di lavoro

4/5 features

Messaggi automatici basati su dati PMS
Instradamento dei messaggi
Risposte automatiche
Chatbot

Risparmia tempo: automatizza le risposte alle domande frequenti
Smooth handover to human agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.

Servizi di portineria

4/5 features

Maps Integration

Pre-soggiorno

4/5 features

Direct Booking AI agent

An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Booking Recovery Campaigns

Trigger messages when travellers show an interest in the booking request but the booking is not performed.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.
Smooth handover to human agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Lead qualification

Understand the travellers better and identify the potential customers that can generate higher revenue.
OTA Price Comparison

Display the price comparison range of direct bookings against OTAs.
Customizable Interface

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

Durante il soggiorno e dopo il soggiorno

4/5 features

Digital Check-in

Offer pre-check-in forms to the upcoming guests and minimize the time at the reception.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.
Custom Routing and Escalations

Configure to whom specific requests must be escalated or redirected when required.
Pre-programmed Guest Notifications

Create automatic notifications and digitalize repetitive administrative tasks.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.
Retention Campaigns

Create specific campaigns for past guests offering special deals, boosting the hotel’s loyalty program.

Ufficio posteriore

4/5 features

Unified Omni-channel Inbox

Access messages originating from various channels in this one-stop solution.
Status Tabs in Inbox Navigation

Jump straight to messages that need your attention and keep a clear overview.
Assigning Agents

Manage and distribute tasks across your team with one click.
Canned Responses

Save time answering the most frequently asked questions with pre-filled responses.
User profile customizations

Add tags and notes to user profiles for segmentation and personalization.
Multi Property Management

Allow the control of multiple hotels from the same chain/group within the same account
Customizable Working Hours

Define when the interaction are 100% handled by the chatbot or when an human agent can take over
Unlimited Users

No limitations in terms of the number of human agents using the solution to manage tickets
Interface personalization

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

Intelligenza artificiale

4/5 features

Sentiment Analysis

A technique used to determine whether data is positive, negative or neutral
Self-Learning NLP

Self-supervised learning for unlabeled data, removing the need for manually labelling
Syntax & Semantic Analysis

Understand the intent that is being requested by the user
Behavioral Analysis

Analyse Big Data to create clusters and segments based on user patterns
Customer Profiling

Build comprehensive profiles of customers using AI techniques
Prediction & Forecasting

Use Machine Learning models to predict business variables as sales, risks or trends

Azienda	Funzionalità
SiteMinder 92% raccomandata da 1795 hotel	Gestori di canale
Cloudbeds 91% raccomandata da 1255 hotel	Gestori di canale +3 more
Little Hotelier 89% raccomandata da 788 hotel	Software di gestione alberghiera
RoomRaccoon 97% raccomandata da 511 hotel	Software di gestione alberghiera
Oracle Hospitality 90% raccomandata da 468 hotel	Sistemi di gestione della proprietà
Mews 91% raccomandata da 415 hotel	Sistemi di gestione della proprietà
innRoad 88% raccomandata da 323 hotel	Sistemi di gestione della proprietà
Clock Software 95% raccomandata da 208 hotel	Sistemi di gestione della proprietà
WebRezPro 94% raccomandata da 207 hotel	Sistemi di gestione della proprietà
Stayntouch 93% raccomandata da 132 hotel	Sistemi di gestione della proprietà

Scopri le App

Risorse

Ottenere Consiglio

Traduzioni in tempo reale

Chatbot

Price Comparison

Behavioral Marketing Campaigns

Suggerimenti per il tipo di camera e controllo del prezzo

Disponibilità di inventario in tempo reale

Lead qualification

Click to Call

Booking Recovery Campaigns

Integrazione del motore di prenotazione

Integrazione Whatsapp

Integrazione di Facebook Messenger

App per dispositivi mobili

Messaggi automatici basati su dati PMS

Instradamento dei messaggi

Risposte automatiche

Chatbot

Smooth handover to human agents

Email to Chatbot Automation

Maps Integration

Direct Booking AI agent

Booking Recovery Campaigns

Behavioral Marketing Campaigns

Email to Chatbot Automation

Smooth handover to human agents

Click to Call

Lead qualification

OTA Price Comparison

Customizable Interface

Digital Check-in

Room Upgrades Campaigns

Upselling Campaigns

Automated Workflows

Custom Routing and Escalations

Pre-programmed Guest Notifications

Guest Reviews Campaigns

Retention Campaigns

Unified Omni-channel Inbox

Status Tabs in Inbox Navigation

Assigning Agents

Canned Responses

User profile customizations

Multi Property Management

Customizable Working Hours

Unlimited Users

Interface personalization

Sentiment Analysis

Self-Learning NLP

Syntax & Semantic Analysis

Behavioral Analysis

Customer Profiling

Prediction & Forecasting

Supporto

Non verificato

Supporto Non Verificato

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