Inn-Flow

Ranked 4 (out of 37) in Finance & Accounting Software

Finance & Accounting Software

One Solution. Built for Hotels.

Ratings Snapshot

Certificate of Excellence
Read 48 reviews
99%
Recommend
HTR Score icon
HT SCORE
88 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #4 out of 37 in Finance & Accounting Software

Ease of Use
4.8/5
ROI
4.9/5
Implementation
4.9/5
Customer Support
4.9/5
Verified Customer Support

Inn-Flow’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Branded Hotels 33 verified reviews
    99%
  • Bed & Breakfast & Inns 12 verified reviews
    98%
  • Limited Service & Budget Hotels 12 verified reviews
    99%
  • Extended Stay & Serviced Apartments 6 verified reviews
    100%
  • Luxury Hotels 3 verified reviews
    97%
  • City Center Hotels 2 verified reviews
    100%
  • Motels 2 verified reviews
    100%
  • Boutiques 2 verified reviews
    100%
  • RV Parks & Campgrounds 2 verified reviews
    100%
  • Hostels 2 verified reviews
    95%
  • Resorts 1 verified reviews
    100%
  • Airport/Conference Hotels 1 verified reviews
    90%

Inn-Flow Overview

Inn-Flow Overview

Inn-Flow is the fastest growing platform in the hotel industry, because it’s a complete back-office management system and it’s saving owners time and money in all departments. It’s a single platform that runs your Accounting, Labor Management, Dashboards, Procurement, and Sales. We also offer Payroll and Bookkeeping Services.  Consolidate multiple vendors into one solution for grea...

About Inn-Flow View website

Founded in 2008 | Headquarters in Cary United States | 60 employees

Based in Cary, North Carolina, Inn-Flow is a hotel-specific software platform designed by hoteliers, for hoteliers. Inn-Flow enables hoteliers to streamline th...

Product Modules
Labor Management Software Scheduling & Labor Management
ADD-ON
All the tools you need to manage labor costs and improve efficiency with a facial recognition time clock, drag and drop scheduling, overtime at risk alerts and actionable analytics.
Payroll Payroll Software
ADD-ON
Inn-Flow can process your payroll for you, with the bonus of automated integration between Labor Management and Accounting.
Bookkeeping Services Finance & Accounting Software
ADD-ON
Our dedicated accounting support specialist can help with your everyday internal bookkeeping functions so that you can focus on the core management of the assets.
Budgeting and Forecasting Finance & Accounting Software
INCLUDED
Create annual budgets and forecast directly in the software. We also provide the ability to create project budgets and capital budgets.

Other Products by Inn-Flow

Integrates with

Inn-Flow doesn’t have any verified integrations. Check back later for new Inn-Flow integrations.

What customers love about Inn-Flow

Like 99% recommend

Human Resources Manager

The labor management module. It’s extensive to include biometric identification, forecasting, scheduling, and payroll processing. The program is easy to navigate with many options to drill in for detailed information a...

Vice President

The customer service and the ease of use is what I enjoy the most. My properties are happy and they say it saves them time that can be used elsewhere through their day.

President

InnFlow has improved the efficiency and profitability of our hotel operations by automating the import of PMS and STAR report data, giving our managers powerful but easy reporting capabilities, and tracking labor costs t...

Controller

Inn Flow has completely changed our accounting game. We moved from a smaller, mom & pop type of accounting style to Inn Flow 2 years ago. Using Inn Flow has changed the way we budget, the way we review our expenses, and ...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Very flexible product for hotel accounting with easy to navigate menu and robust reporting module. So many report options to choose from, in addition to ability to create operational, capital and project budgets.

by Dasha Gay (Silver Lake Accounting, LLC) on November 04, 2022

See more answers (1)
Question:

What differentiates this product or service from the competition?

Answer:

Exceptional product and outstanding customer service! Our experience has been wonderful, from implementation throughout. The Inn-Flow team is available to answer any questions and solve any issues related to PMS and accounting. Highly recommend!

by Dasha Gay (Silver Lake Accounting, LLC) on November 04, 2022

See more answers (1)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you are looking for a well functioning web-based accounting software for your hotel with a great customer service, you found it in Inn-Flow! The only downside is Inn-Flow doesn't offer online bill payment, yet.

by Dasha Gay (Silver Lake Accounting, LLC) on November 04, 2022

See more answers (1)
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Recommended by

Features

Accounting

4/5 features

Forecasting & Budgeting

4/5 features

Reporting

4/5 features

Compliance & Tax

4/5 features

Data Management & Integration

4/5 features

Want to go behind the scenes and see how Inn-Flow works?

Clients & references

References & testimonials

Testimonial avatar
It was very time consuming to enter our bi-weekly payroll into our prior accounting system. Because Inn-Flow also offers a payroll service, they have taken that off my plate and saved at least an hour...
Adam Leath Managing Director at the Leath Company
Testimonial avatar
Inn-Flow is very cost-efficient and time-efficient, and definitely worth looking into for an all-encompassing hotel management platform. It’s just one place. One login. And everything at your finger...
Robyn Mounce CFO at the Renascent Hospitality

Featured partners

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Case studies

Awards & Certifications

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Inn-Flow doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • South America
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
VERIFIED MARKETS
  • United States of America

48 Verified Inn-Flow Reviews

Likelihood to Recommend
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November 19, 2022

Inn-Flow Review: Great Accounting program and team!

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I really like how easy it is to input invoices, run reports and budgeting. Payroll imports are done quickly. Vendors are input quick and easy.

What do you dislike or think could be improved?

I would love to have monthly department checkbooks that are pulled from the monthly budget for department heads to be able to see how much of their budget has been used once the invoices deduct from the m...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 17, 2022

Inn-Flow Review: Great Hotel Accounting and Labor software

Manager from Bed & Breakfast & Inns in Charleston (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The easy of use and access to what needs to be done. The budget are easy to create and update. Labor management is one of the best I have seen in my 10 + years in the industry. The support is also great a...

What do you dislike or think could be improved?

They keep the improving the sight and seems to work out all of my problems that need to be addressed,

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Nov 21, 2022 Cynthia F. from Inn-Flow replied:
 Thank you for taking time to provide your review of Inn-Flow.  We are so happy to hear that you are ... 

November 16, 2022

Inn-Flow Review: Best accounting system

CEO from Extended Stay & Serviced Apartments in Austin (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Ease of use. Very user friendly and yet very detailed. Flexibility of use, I can be anywhere and I have full access

What do you dislike or think could be improved?

It meets and exceed hospitality accounting needs. Also it is a one stop shop. It is a complete hospitality suite.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Nov 21, 2022 Cynthia F. from Inn-Flow replied:
 Thank you for taking a moment to provide feedback about Inn-Flow.  We are delighted to hear that you... 

November 10, 2022

Inn-Flow Review: One of the Best Software for Hotel Industry

Finance manager from Branded Hotels in Orlando (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

1. Accounting Core - Flexible with GL Change, Saves Time 2. Customer Support - Response time and fixing the issue is too quick. 3. Labor Management - Gives a clear picture of where my staff is working and...

What do you dislike or think could be improved?

1. ACH and Credit card Multiple Invoice Payment Posting. 2. Prepaid expense Amortization could be done while invoice posting rather posting multiple invoices.

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5
arrow review On Nov 11, 2022 Cynthia F. from Inn-Flow replied:
 Thank you for taking time to provide your feedback about Inn-Flow.  Glad to hear you think many of o... 

November 10, 2022

Inn-Flow Review: Great respond when you have a question or open a ticket.

Dir. if Finance from Hostels in Tucson (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Real friendly user software for hotels. It is easy to use and ease to navigate thru the entire accounting software.

What do you dislike or think could be improved?

To be able to look deep/edit a transaction when you selected or opened it from a report. To have the main menu on top on every open window as we have it before.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4
arrow review On Nov 11, 2022 Cynthia F. from Inn-Flow replied:
 Thank you for taking time to provide a review.  I will share your feedback with our development team... 

November 09, 2022

Inn-Flow Review: Very User Friendly

COO from Branded Hotels in Jacksonville (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Great initial on boarding training - Best ongoing support in the industry with very fast response to any questions or issues -Lots of report options for analysis

What do you dislike or think could be improved?

- Bring back viewing history of invoices when entering an invoice for a vendor - this was a great feature

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Nov 10, 2022 Cynthia F. from Inn-Flow replied:
 Thank you for taking time to complete a review.  We are happy to hear that you are enjoying some of ... 

Pricing

Monthly subscription (Flat)
Less than $500/month

Recent News & Content

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Resources & reports

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Popular Inn-Flow Integrations

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