Clock

4.7 (54 REVIEWS)

HTR Score icon
HT Score  
29 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Ranked 25 (out of 79) in Hotel Management Software

The property management system that maximises efficiency and drives revenue growth

Bell avatar Bell - AI powered product analyst

I analyzed all of Clock’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like the brand for its ability to enhance revenue through dynamic pricing algorithms and streamlined booking flows. They appreciate the robust integration capabilities it offers, allowing seamless connections with OTAs, PMS, and CRM systems, which greatly improves operational efficiency and guest experience. Some users, however, note issues with the complexity of initial setup and periodic system lags, but are generally pleased with the overall impact on their business metrics.

What Types of Hotels Clock is Popular For

Size

5 | X-Small (1-9 room)

54 | Small (10-24 room)

130 | Mid-Sized (25-74 room)

82 | Large (75-199 room)

14 | X-Large (200+ room)

Country

59 | France

38 | Netherlands

34 | Bulgaria

25 | United States of America

23 | Belgium

16 | Germany

14 | Italy

6 | United Kingdom

6 | Sweden

6 | Australia

5 | Spain

4 | Finland

4 | South Africa

3 | Slovenia

3 | Costa Rica

3 | Thailand

3 | Mexico

2 | Austria

2 | India

2 | Switzerland

2 | Greece

2 | Romania

2 | Vietnam

2 | Chile

2 | Armenia

2 | Argentina

2 | Canada

1 | United Arab Emirates

1 | Czech Republic

1 | Belize

1 | Zimbabwe

1 | Uganda

1 | Slovakia

1 | Indonesia

1 | Denmark

1 | Russian Federation

1 | Iran

1 | Cyprus

1 | Estonia

1 | Myanmar

1 | Malaysia

1 | Albania

1 | Bolivia

1 | Korea, South

1 | Hungary

Type

161 | Boutiques

110 | City Center Hotels

103 | Bed & Breakfast & Inns

80 | Luxury Hotels

76 | Airport/Conference Hotels

68 | Limited Service & Budget Hotels

61 | Branded Hotels

57 | Resorts

40 | Hostels

26 | Extended Stay & Serviced Apartments

19 | Vacation Rentals & Villas

4 | Casinos

2 | Motels

1 | RV Parks & Campgrounds

Region

224 | Europe

30 | North America

13 | Asia Pacific

8 | South America

6 | Oceania

6 | Africa

2 | Middle East

1 | Central America

Category

318 | Property Management Systems

54 | Hotel Management Software

What is Clock?

Founded in 1996 | Headquarters in London | 95 employees
Clock is a cloud-based, all-in-one property management system designed for the hospitality industry. It enhances revenue through dynamic pricing algorithms and streamlined booking flows, helping hoteliers drive more direct bookings. Clock's powerful integration capabilities allow seamless connections with OTAs, PMS, and CRM systems, boosting operational efficiency and guest experience. Features like guest engagement, upsell autopilots, virtual reception, and payments simplify processes and optimize workloads. By listening to customer needs and industry trends, Clock empowers hotels to improve guest satisfaction and business outcomes.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Clock products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Clock

FAQs

Clock Alternatives

Not sure if Clock is right for your hotel? Here are similar Hotel Management Software vendors that could be a good fit for your hotel:

Capabilities

profile-empty-state.svg

Clock doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Clock Reviews Summary

4.7
Excellent
Ease of Use
4.8/5
Customer Support
4.7/5
ROI
4.7/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Clock is the #76 most trending product in the Hotel Management Software category (out of 79) and the #1498 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Clock has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
29 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Clock Pricing

Pricing Available By Request

Clock has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Clock Reviews

Hotelier Rating

Excellent
44
Very Good
8
Average
2
Poor
0
Terrible
0

Property Size

  • X-Small (1)
  • Small (10)
  • Mid-Sized (19)
  • Large (9)
  • X-Large (2)

Country

  • United States of America
    United States of America
    (10)
  • Belgium
    Belgium
    (5)
  • France
    France
    (4)
  • Italy
    Italy
    (4)
  • Bulgaria
    Bulgaria
    (3)
  • Armenia
    Armenia
    (2)
  • Spain
    Spain
    (2)
  • United Arab Emirates
    United Arab Emirates
    (1)
  • United Kingdom
    United Kingdom
    (1)
  • Argentina
    Argentina
    (1)
  • Australia
    Australia
    (1)
  • Belize
    Belize
    (1)
  • Finland
    Finland
    (1)
  • Netherlands
    Netherlands
    (1)
  • Myanmar
    Myanmar
    (1)
  • Korea, South
    Korea, South
    (1)
  • Hungary
    Hungary
    (1)
  • Romania
    Romania
    (1)
  • Cyprus
    Cyprus
    (1)
  • Iran
    Iran
    (1)

Region

  • North America
    North America
    (10)
  • Europe
    Europe
    (24)
  • Asia Pacific
    Asia Pacific
    (4)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (2)
  • South America
    South America
    (1)
  • Central America
    Central America
    (1)
10

Clock is user friendly and has great support

Director from 10 to 24 room City Center Hotel in Barcelona (Spain)

Verified
3 years ago
- it is very user friendly, intuitive - reports are very detailed - customer service is amazing: quick answers to any problems you may have
Country Spain
Director
Small Hotel
10

Clock is an innovative and adaptive PMS

General Manager from 25-49 room Bed & Breakfast & Inn in Glenelg (Australia)

Verified
3 years ago
Have been using Clock PMS for about 6 months now. Both my staff and I are loving it. They roll out bug fixes and feature updates roughly every 2 months and are proactively developing new functionality combined with being hungry for customer feedback. The interface is simple and intuitive. Generally a very professional company to work...
Country Australia
General Manager
Mid-Sized Hotel
10

User friendly

hotel manager from 50-74 room Bed & Breakfast & Inn in Sofia (Bulgaria)

Verified
4 years ago
- Very easy for people working on PMS - Very easy for guest to check their self-service portal - Can be reached from everywhere
Country Bulgaria
hotel manager
Mid-Sized Hotel
10

All the bells and whistles without the cost and the over promise of other systems.

Business Owner from 200 to 499 room Boutique in Blackpool (United Kingdom)

Verified
4 years ago
Simple to set up Guest friendly Amazing personal support Regular updates good interface Cloud based.
Country United Kingdom
Business Owner
X-Large Hotel
10

Modern, User-friendly and Multifunctional

Operations Manager from 25-49 room Boutique in Yerevan (Armenia)

Verified
4 years ago
Possibility of integrated systems such as Channel Manager or Revenue Management System. All automated and user-friendly interface and functionalities. Customer service.
Country Armenia
Operations Manager
Mid-Sized Hotel
10

Ottimo software all-in-one

Marketing Executive from 50-74 room Bed & Breakfast & Inn in Syracuse (Italy)

Verified
4 years ago
Ottimo software all-in-one. Facile nell'utilizzo e nell'apprendimento, molto completo perché consente la gestione precisa e professionale di ogni reparto e di ogni aspetto. Il channel manager è veloce e consente di interfacciare tutti i canali principali e anche quelli minori. Anche la reportistica è di alto livello e molta completa.
Country Italy
Marketing Executive
Mid-Sized Hotel
10

Next generation PMS

General Manager from 50-74 room Bed & Breakfast & Inn in Sofia (Bulgaria)

Verified
4 years ago
I have been using Clock PMS for almost 5 years and I strongly like this PMS. Easy to customize, accessible via API, constant improvements, free updates with new features, very helpful support....
Country Bulgaria
General Manager
Mid-Sized Hotel
10

A breath of fresh air in the land of hotel software

Managing Director from 50-74 room Boutique in Bruges (Belgium)

Verified
5 years ago
Fast and reliable access on any device and without installation. Having guests involved and generating additional revenue. Seeing new staff trained in days and not weeks. No longer being sent from the pillar to the post, for instance when channels cause trouble. It deserves to be said, thanks to Clock we are now more efficient, leaner, bett...
Country Belgium
Managing Director
Mid-Sized Hotel
10

Five years ago we started with Clock Software’s Evo programme and it was only natural to switch then to he next level of PMS evolution - Clock PMS.

General Manager from Boutique in Palo Alto (United States of America)

Verified
5 years ago
Among the really incredible features of Clock PMS are that it is very easy to use and synchronizes all data on all distribution channels in real time. And the support team behind Clock PMS is really very quick to react to any arising issue.
Country United States of America
General Manager
10

Clock is the best PMS I've ever worked with!

Owner from 50-74 room Luxury Hotel in Pismo Beach (United States of America)

Verified
5 years ago
The workflow is easy and intuitive, great API functions and a very good support and development team!
Country United States of America
Owner
Mid-Sized Hotel
  • 1
  • 2
  • 3
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  • 5
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Clock is a brilliant, modern PMS and hotel software solution that offers "plug and play" cloud-based features and functionality. This means that it's easy to adapt to any situation and find solutions that suit your specific needs. Their strong client-centric approach also means you get incredible service and a very useful help base.

Question:

What differentiates this product or service from the competition?

Answer:

Seamless mobile design means that you have your hotel PMS in your pocket wherever you go. Clock's functionality also allows for enhanced two-way guest engagement, allowing hoteliers to create memorable experiences by stepping away from their desks and meeting guests wherever they are.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Be sure to take advantage of their great client support and organise a full demo of the product to see exactly how it can enhance or plug gaps in your hotel's operations. Because they have such a wide offering, it can sometimes feel daunting, but take the time to learn about the product - it's worth it.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 13 recommend
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Support

Verified Support

Clock has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Slow

Recommended

95%

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