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Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Ring2Travel (by Paraty Tech)
4.9 (64 REVIEWS)
HT Score
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Pablo, Inês, Filipe + 21 more experts recommend Paraty Tech
Read Recommendations
Ring2Travel (by Paraty Tech)
Ranked 2 (out of 17) in Call Center Software
2026 Finalist
HotelTechAwards
Hoteliers voted Paraty Tech as the #2 Call Center Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldElevate your call center experience to convert more bookings
96% recommended by 204 hotels
Barcelo Hotels & Resorts, Melia Hotels, Palladium Hotel Group & 201 others
Bell - AI powered product analyst
I analyzed all of Paraty Tech’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Paraty Tech is praised for helping hotels lift direct reservations and conversion through its booking engine and call center, while reducing wait times and improving guest handling. Reviewers consistently highlight fast, personalized support, PMS integration, and quick issue resolution. The main drawbacks are an older extranet/BI interface, occasional slow billing or setup, and requests for more self-service, reporting, and reservation-editing flexibility.
Barcelo Hotels & Resorts, Melia Hotels, Palladium Hotel Group & 201 others
Read their reviewsWhat Types of Hotels Paraty Tech is Popular For
Size
9 | X-Small (1-9 room)
46 | Small (10-49 room)
52 | Mid-Sized (50-99 room)
100 | Large (100-499 room)
30 | X-Large (500+ room)
Country
130 | Spain
51 | Portugal
10 | Colombia
9 | Mexico
3 | United States
2 | Germany
1 | Iceland
1 | South Africa
1 | Andorra
1 | Gibraltar
1 | Croatia
1 | Turkey
Type
105 | Resorts
84 | Boutique Hotels
56 | City Center Hotels
52 | Branded Hotels
49 | Airport/Conference Hotels
41 | Bed & Breakfast & Inns
41 | Luxury Hotels
40 | Limited Service & Budget Hotels
22 | Hostels
21 | Extended Stay & Serviced Apartments
12 | Vacation Rentals & Villas
4 | RV Parks & Campgrounds
3 | Motels
1 | Casinos
Region
187 | Europe
12 | North America
10 | South America
1 | Middle East
1 | Africa
Category
228 | Booking Engine
64 | Call Center Software
37 | Rate Shopping
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What is Paraty Tech?
Founded in 2011 | Headquarters in Málaga | 130 employees
Ring2Travel (by Paraty Tech) is a comprehensive guest support and service platform specifically designed to assist hotel operations. It functions on a commission-based, no-investment-required model, making it accessible and cost-effective for hotels aiming to improve their customer service. The platform offers 24/7 multilingual inbound call handling, ensuring that guests receive uninterrupted support in their preferred language. Additionally, it employs proactive cancellation recovery strategies by quickly engaging with guests after cancellations. By integrating Ring2Travel, hotels can enhance the guest experience, boost direct sales, and streamline operations without incurring upfront costs.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Paraty Tech products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Paraty Tech Reviews Analyzed: 36
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Paraty Tech Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Paraty Tech
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Paraty Tech's Provided Description:
"Ring2Travel offers comprehensive support for hotels through a range of guest-centric services designed to enhance both the booking experience and guest experience, and maximize direct sales. Operating on a commission-based, no-investment-required model, Ring2Travel provides a range of services to support hotel operations, including but not limited to, 24/7 multilingual inbound call handling - which ensures guests receive assistance around the clock in any language- and a proactive cancellation recovery strategy by reaching out to guests within 24 hours of a cancellation. By partnering with Ring2Travel, hotels can enhance their customer service offerings, improve operational efficiency, and increase direct bookings without upfront investments."
FAQs
Capabilities
INBOUND CALLS
INBOUND CALLS
The booking experience often begins with a voice—our exclusive team at the Customer Experience Center. Multilingual, proactive, experienced, and fully trained to maximize the profitability of this channel, our agents deliver a high-quality experience that consistently achieves a strong conversion rate.
24/7 MULTILINGUAL SERVICE
24/7 MULTILINGUAL SERVICE
Our agents provide support 24 hours a day, 365 days a year, in more than five languages—including, but not limited to, Spanish, English, Portuguese, Italian, and French. We adapt to your specific needs and those of your potential guests, ensuring personalized, language-appropriate assistance at all times.
CANCELLATION RECOVERY
CANCELLATION RECOVERY
We contact customers within 24 hours of a cancellation to attempt to recover the booking by trying to find out the reason of the cancellation and offering special conditions to change their mind.
OUTBOUND CAMPAIGNS
OUTBOUND CAMPAIGNS
From peak-season support to pre-stay confirmation calls, our outbound services are designed to optimize every guest interaction. After a reservation is made, we follow up with a confirmation call to reconfirm details and answer any last-minute questions. The volume of your bookings—and the success of our services—is all in the details.
CALL SURGE MANAGEMENT
CALL SURGE MANAGEMENT
Do you have full control over the call volume in your reception or reservations department? We offer flexible, tech-driven solutions to handle unpredictable spikes in call traffic. During periods of high demand or after business hours, we can seamlessly reroute calls to our Customer Experience Center—ensuring no inquiry goes unanswered.
CLICK TO CALL
CLICK TO CALL
Turn potential customers into confirmed bookings with just one click. Our website-integrated widget allows users to request a callback, choosing their preferred language and time. It’s a simple, effective way to increase your conversion rate while offering personalized, real-time assistance.
SMS & NEWSLETTER CAMPAIGNS
SMS & NEWSLETTER CAMPAIGNS
The perfect combination for driving high-quality traffic to your website and Customer Experience Center. During these campaigns, we reinforce our team of "experience managers" to ensure every lead receives exceptional support and service.
CHAT
CHAT
Stand out from the competition by guiding users through the final steps of the booking process with our pop-up live chat. Addressing customer questions in real time builds trust and helps convert interest into bookings—making the most of every opportunity to sell.
EMAIL MANAGEMENT
EMAIL MANAGEMENT
Offer your guests a dedicated channel for managing their reservations through email. Our team handles communications efficiently, providing access to negotiated rates and exclusive benefits. This service ensures a professional and consistent experience across your most valued booking channels.
SATISFACTION SURVEYS
SATISFACTION SURVEYS
After check-out, we send personalized satisfaction surveys to your guests to gather valuable feedback about their stay. This service helps you identify areas for improvement, recognize what’s working well, and strengthen guest relationships. Listening to your customers not only boosts loyalty—it drives continuous improvement and future bookings.
Features
Reservations & Booking Management
4/5 features
Guest Service & Concierge
4/5 features
Available Add-ons & Modules
Call Seeker: manage quotes and bookings
Call Center Software
Call Seeker is an innovative tool that arose from active listening, with the initial objective of simplifying the arduous task of quoting bookings, but which has gradually incorporated a wide range of functionalities and integrations.
Leads Panel: recover lost demand
Call Center Software
Every day, dozens of potential guests abandon the booking process on your website. This is high-value demand, located at the very bottom of the funnel, that without the right tools is lost forever. With our new Leads Panel, you’ll be able to identify it, organize it, and launch outbound campaigns to turn that purchase intent into real bookings.
Paraty Tech Reviews Summary
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Ring2Travel (by Paraty Tech) is the #2 most trending product in the Call Center Software category (out of 17) and the #100 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreParaty Tech’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Paraty Tech as the #2 Call Center Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Paraty Tech Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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Paraty Tech Case Studies
How Estival Hotels & Resorts Increased Conversions by 85% with Paraty Tech’s Digital Marketing Strategy
Landmar’s Direct Sales Grow +775% Since 2021 with Paraty Tech
Puerto de Santiago (Canary Islands)
Port Hoteles Increases Direct Booking Revenue by 58% with Paraty Tech
Denia (Spain)
Casa Dorada and Paraty Tech: 24% More Direct Bookings and a 30.6% Increase in Revenue
Cabo San Lucas (Mexico)
Up to 100%+ Direct Revenue Growth After Just The First Quarter of 2025
Miami Beach (United States)
Hotansa and Paraty Tech Elevate the Direct Channel to Second in Sales Rankings
Andorra la Vella (Andorra)
Oasis and Paraty Tech balance direct channel sales
Cancún (Mexico)
Park Royal Hotels & Resorts chooses Paraty Tech to boost its direct channel
Buenos Aires (Argentina)
References
"With Paraty Tech we have achieved an increase in direct sales through our website due to their advanced technology. We highlight their personalized and immediate service and continuous improvement, adapting their solutions to the needs of the market."
Inés de Lucchi
Revenue Manager & Marketing online @
Hotel La Barracuda
"Always willing to give an effective response to any need that arises in the shortest possible time. Always up to date with the latest strategic and technological trends in the sector, which effectively add to their set of tools. They provide peace of mind."
Teresa Martínez
TIC and Innovation Director @
Hotel Don Pancho
"With Paraty Tech's booking engine and technical support we have increased our direct sales and improved our online positioning. Their flexibility and disposition have allowed us to adapt and customize their tools according to our needs."
Carla Almeida
E-Commerce & Revenue Manager @
VidaMar Algarve
"Working with the Paraty Tech booking system implies the possibility of increasing the number of reservations on the official website every year. Great team of professionals and computer tools at my fingertips. It is the perfect mix of technology, support and constant development and innovation."
Luis Tinas
E-commerce & Revenue Manager @
Hotel Urban Dream Granada
"Working with Paraty Tech has been a revolution, not only at a technical, professional and sales level, but also at a human level. The speed of their management, the permanent follow-up of the implemented actions, the predisposition to carry out all the changes requested by us, their advice and their proactivity have been the key to the success of our collaboration."
Elena Rubio Guérard
Marketing Specialist @
Inter2 Aparthotel Salou
Featured Customers
More Products by Paraty Tech
Hotelier Rating
Looking for specific info?
9
Quick, effective support that solves what we need
Head of Reservations from 75-99 room Resort in Lisboa (Portugal)
Verified
10 days ago
Good support whenever is necessary and in general they solve what we need in a quick and very effective way.
Portugal
Portugal
Head of Reservations
Mid-Sized Hotel
10
Customization that fits each hotel — with lead time to plan
Sales Director from 500+ room City Center Hotel in Puerto de Santiago (Canary Islands)
Verified
23 days ago
What I value most about Paraty Tech is its ability to customize and adapt to the specific needs of each hotel. Additionally, it highlights the close support they offer in developing new innovation projects, acting as a true technological partner.
Canary Islands
Canary Islands
Sales Director
X-Large Hotel
10
Direct sales support with strong team help — newsletters could be better
Sales Director from 200 to 499 room in Roquetas de Mar (Spain)
Verified
29 days ago
Support and increase of direct sales. Constant support from the entire team who oversee price, photos, features, disparities, etc.
Spain
Spain
Sales Director
Large Hotel
8
Centralized reservation management — but call center coordination needs work
Reservations Manager from 500+ room Boutique in El Cortecito (Caribbean)
Verified
1 months ago
The booking engine is useful for managing reservations and consulting information centrally. It also facilitates tracking certain requests and allows working with reservation information in a more organized way.
Caribbean
Caribbean
Reservations Manager
X-Large Hotel
10
Amazing service, technology, and customization
Sales and Marketing Director from 100 to 199 room Branded Hotel in GolfdelSur (Spain)
Verified
1 months ago
For their service, for their technology, for their customization, the new engine is amazing, we also have the website with them, and everything has gone great.
Spain
Spain
Sales and Marketing Director
Large Hotel
10
Excellent support and useful alerts — back office is confusing
Accommodation Director from 25-49 room Boutique in Sao Roque (Portugal)
Verified
1 months ago
Customer support is excellent, they help us with questions, clarify our issues, introduce us to new features. Offers that can help us, disparity alerts. etc.
Portugal
Portugal
Accommodation Director
Small Hotel
10
Quick response and real adaptability from the team
Call Center Supervisor from 500+ room City Center Hotel in Puerto de Santiago (Canary Islands)
Verified
1 months ago
What I value most is, without a doubt, the quick response and the closeness of the team. Whenever we have had a need or suggested a modification, they respond very quickly and, most importantly, always look for a solution and carry out what we request or do everything possible to adapt it to our needs. For us, it is very important to have a...
Canary Islands
Canary Islands
Call Center Supervisor
X-Large Hotel
10
Friendly staff who make you feel part of the team — but some procedures lag
CEO from 200 to 499 room Bed & Breakfast & Inn in Torremolinos (Spain)
Verified
1 months ago
The quality of your staff. Their attention, friendliness, and excellent treatment make you feel like part of your team.
Spain
Spain
CEO
Large Hotel
10
Very prompt customer service and professional service
Authorized Representative from 25-49 room Vacation Rentals & Villa in Almunecar (Spain)
Verified
1 months ago
We see the services provided by Paraty Tech that we have contracted with this company as very correct and very prompt customer service.
Spain
Spain
Authorized Representative
Small Hotel
10
Attentive staff and solid reservation tools — billing could be faster
Director Comercial from 200 to 499 room Luxury Hotel in La Manga del Mar Menor (United States)
Verified
1 months ago
Reservation engine, call software.
The staff and their closeness, always attentive to any incident.
All the staff very professional.
United States
United States
Director Comercial
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
offers fantastic metrics without which a reservations team is blind. It is a really useful tool to be able to set goals for the reservation agents, and to have KPIs that, afterwards, can be incentivized.
Showing all answers to: "What does this product or service do well?"
offers fantastic metrics without which a reservations team is blind.
It is a really useful tool to be able to set goals for the reservation agents, and to have KPIs that, afterwards, can be incentivized.
Question:
What differentiates this product or service from the competition?
Answer:
The quality of the data, the ease of obtaining it, its usefulness, the fact that it belongs to an ecosystem of other solutions. These points are really differentiating and what makes me consider this solution 100% recommendable.
Showing all answers to: "What differentiates this product or service from the competition?"
The quality of the data, the ease of obtaining it, its usefulness, the fact that it belongs to an ecosystem of other solutions.
These points are really differentiating and what makes me consider this solution 100% recommendable.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Obviously, each hotelier must choose the tool that best fits their portfolio. For a reservations team, this tool is undoubtedly a great help, as it saves time that the team can dedicate to other more productive matters.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Obviously, each hotelier must choose the tool that best fits their portfolio. For a reservations team, this tool is undoubtedly a great help, as it saves time that the team can dedicate to other more productive matters.
+ 0
recommend
Recommended by
Pablo Torres
Director
@
Torres Hospitality Consulting
Pablo Torres
Director
@
Torres Hospitality Consulting
Are you a consultant or vendor that recommends Paraty Tech?
Leave a recommendation
News
Paraty Tech
2 weeks ago
How Estival Hotels & Resorts Increased Conversions by 85% with Paraty Tech’s Digital Marketing Strategy
Paraty Tech
4 months ago
Landmar’s Direct Sales Grow +775% Since 2021 with Paraty Tech
Paraty Tech
4 months ago
Port Hoteles Increases Direct Booking Revenue by 58% with Paraty Tech
Paraty Tech
8 months ago
Paraty Tech Recognized Again in Deloitte’s Technology Fast 50 Ranking; CEO Honored with Women in Tech Award
Paraty Tech
11 months ago
Paraty Tech Announces Its AI Based Next-Generation Intelligence Platform
Paraty Tech
1 year ago
Casa Dorada and Paraty Tech: 24% More Direct Bookings and a 30.6% Increase in Revenue
Paraty Tech
1 year ago
Up to 100%+ Direct Revenue Growth After Just The First Quarter of 2025
Paraty Tech
1 year ago
The Power of Voice: Turning Every Call into a Conversion
Paraty Tech
1 year ago
Boost direct bookings for resorts and independent hotel chains
Paraty Tech
1 year ago
Paraty Tech Recognized Among Spain’s 50 Fastest-Growing Tech Companies by Deloitte
Paraty Tech
1 year ago
Paraty Tech’s Booking Engine Unveils the First Native Hotel & Flight Integration
Paraty Tech
1 year ago
Hotansa and Paraty Tech Elevate the Direct Channel to Second in Sales Rankings
Paraty Tech
1 year ago
Price Seeker and Duetto Join Forces to Offer a One-Stop Solution
Paraty Tech
2 years ago
Oasis and Paraty Tech balance direct channel sales
Paraty Tech
2 years ago
Paraty Tech Arrives In The US Market To Continue To Revolutionize Hotel Direct Sales
Paraty Tech
2 years ago
Revenue management applied to the holiday package
Paraty Tech
2 years ago
Park Royal Hotels & Resorts chooses Paraty Tech to boost its direct channel
Paraty Tech Integrations
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Support
Unverified
Paraty Tech has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2027
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Ease of Use
0.0/5
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0.0/5
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0.0/5
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