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Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Ring2Travel (by Paraty Tech)
4.9 (39 REVIEWS)
HT Score
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Alejandro, Elvira, Andre + 18 more experts recommend Paraty Tech
Read Recommendations
Ring2Travel (by Paraty Tech)
Ranked 2 (out of 14) in Call Center Software
2026 Finalist
HotelTechAwards
Hoteliers voted Paraty Tech as the #2 Call Center Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldElevate your call center experience to convert more bookings
97% recommended by 134 hotels
Barcelo Hotels & Resorts, Melia Hotels, Palladium Hotel Group & 131 others
Bell - AI powered product analyst
I analyzed all of Paraty Tech’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Paraty Tech offers a multifaceted call center software solution specifically designed to enhance hotel guest interactions, drive operational efficiency, and increase revenue. Reviews highlight its exceptional booking engine that boosts conversion rates and its seamless integration with property management systems (PMS), contributing significantly to revenue growth. Users praise the professional staff and responsive customer service, which elevates guest satisfaction. However, some users noted a need for a more intuitive analytics interface and quicker response times for improvements.
Barcelo Hotels & Resorts, Melia Hotels, Palladium Hotel Group & 131 others
Read their reviewsWhat Types of Hotels Paraty Tech is Popular For
Size
4 | X-Small (1-9 room)
21 | Small (10-49 room)
34 | Mid-Sized (50-99 room)
57 | Large (100-499 room)
26 | X-Large (500+ room)
Country
77 | Spain
30 | Portugal
7 | Mexico
4 | Colombia
2 | United States
2 | Germany
1 | Iceland
1 | South Africa
1 | Andorra
1 | Turkey
Type
61 | Resorts
55 | Boutique Hotels
35 | City Center Hotels
33 | Branded Hotels
31 | Airport/Conference Hotels
29 | Limited Service & Budget Hotels
28 | Bed & Breakfast & Inns
23 | Luxury Hotels
15 | Extended Stay & Serviced Apartments
12 | Hostels
8 | Vacation Rentals & Villas
3 | RV Parks & Campgrounds
2 | Motels
1 | Casinos
Region
111 | Europe
9 | North America
4 | South America
1 | Middle East
1 | Africa
Category
136 | Booking Engine
39 | Call Center Software
14 | Rate Shopping
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What is Paraty Tech?
Founded in 2011 | Headquarters in Málaga | 130 employees
Ring2Travel (by Paraty Tech) is a comprehensive guest support and service platform specifically designed to assist hotel operations. It functions on a commission-based, no-investment-required model, making it accessible and cost-effective for hotels aiming to improve their customer service. The platform offers 24/7 multilingual inbound call handling, ensuring that guests receive uninterrupted support in their preferred language. Additionally, it employs proactive cancellation recovery strategies by quickly engaging with guests after cancellations. By integrating Ring2Travel, hotels can enhance the guest experience, boost direct sales, and streamline operations without incurring upfront costs.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Paraty Tech products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Paraty Tech Reviews Analyzed: 16
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Paraty Tech Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Paraty Tech
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Paraty Tech's Provided Description:
"Ring2Travel offers comprehensive support for hotels through a range of guest-centric services designed to enhance both the booking experience and guest experience, and maximize direct sales. Operating on a commission-based, no-investment-required model, Ring2Travel provides a range of services to support hotel operations, including but not limited to, 24/7 multilingual inbound call handling - which ensures guests receive assistance around the clock in any language- and a proactive cancellation recovery strategy by reaching out to guests within 24 hours of a cancellation. By partnering with Ring2Travel, hotels can enhance their customer service offerings, improve operational efficiency, and increase direct bookings without upfront investments."
FAQs
Capabilities
INBOUND CALLS
INBOUND CALLS
The booking experience often begins with a voice—our exclusive team at the Customer Experience Center. Multilingual, proactive, experienced, and fully trained to maximize the profitability of this channel, our agents deliver a high-quality experience that consistently achieves a strong conversion rate.
24/7 MULTILINGUAL SERVICE
24/7 MULTILINGUAL SERVICE
Our agents provide support 24 hours a day, 365 days a year, in more than five languages—including, but not limited to, Spanish, English, Portuguese, Italian, and French. We adapt to your specific needs and those of your potential guests, ensuring personalized, language-appropriate assistance at all times.
CANCELLATION RECOVERY
CANCELLATION RECOVERY
We contact customers within 24 hours of a cancellation to attempt to recover the booking by trying to find out the reason of the cancellation and offering special conditions to change their mind.
OUTBOUND CAMPAIGNS
OUTBOUND CAMPAIGNS
From peak-season support to pre-stay confirmation calls, our outbound services are designed to optimize every guest interaction. After a reservation is made, we follow up with a confirmation call to reconfirm details and answer any last-minute questions. The volume of your bookings—and the success of our services—is all in the details.
CALL SURGE MANAGEMENT
CALL SURGE MANAGEMENT
Do you have full control over the call volume in your reception or reservations department? We offer flexible, tech-driven solutions to handle unpredictable spikes in call traffic. During periods of high demand or after business hours, we can seamlessly reroute calls to our Customer Experience Center—ensuring no inquiry goes unanswered.
CLICK TO CALL
CLICK TO CALL
Turn potential customers into confirmed bookings with just one click. Our website-integrated widget allows users to request a callback, choosing their preferred language and time. It’s a simple, effective way to increase your conversion rate while offering personalized, real-time assistance.
SMS & NEWSLETTER CAMPAIGNS
SMS & NEWSLETTER CAMPAIGNS
The perfect combination for driving high-quality traffic to your website and Customer Experience Center. During these campaigns, we reinforce our team of "experience managers" to ensure every lead receives exceptional support and service.
CHAT
CHAT
Stand out from the competition by guiding users through the final steps of the booking process with our pop-up live chat. Addressing customer questions in real time builds trust and helps convert interest into bookings—making the most of every opportunity to sell.
EMAIL MANAGEMENT
EMAIL MANAGEMENT
Offer your guests a dedicated channel for managing their reservations through email. Our team handles communications efficiently, providing access to negotiated rates and exclusive benefits. This service ensures a professional and consistent experience across your most valued booking channels.
SATISFACTION SURVEYS
SATISFACTION SURVEYS
After check-out, we send personalized satisfaction surveys to your guests to gather valuable feedback about their stay. This service helps you identify areas for improvement, recognize what’s working well, and strengthen guest relationships. Listening to your customers not only boosts loyalty—it drives continuous improvement and future bookings.
Features
Reservations & Booking Management
4/5 features
Guest Service & Concierge
4/5 features
Available Add-ons & Modules
Call Seeker: manage quotes and bookings
Call Center Software
Call Seeker is an innovative tool that arose from active listening, with the initial objective of simplifying the arduous task of quoting bookings, but which has gradually incorporated a wide range of functionalities and integrations.
Leads Panel: recover lost demand
Call Center Software
Every day, dozens of potential guests abandon the booking process on your website. This is high-value demand, located at the very bottom of the funnel, that without the right tools is lost forever. With our new Leads Panel, you’ll be able to identify it, organize it, and launch outbound campaigns to turn that purchase intent into real bookings.
Paraty Tech Reviews Summary
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Ring2Travel (by Paraty Tech) is the #2 most trending product in the Call Center Software category (out of 14) and the #78 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreParaty Tech’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Paraty Tech as the #2 Call Center Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Paraty Tech Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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Paraty Tech Case Studies
Landmar’s Direct Sales Grow +775% Since 2021 with Paraty Tech
Puerto de Santiago (Canary Islands)
Port Hoteles Increases Direct Booking Revenue by 58% with Paraty Tech
Denia (Spain)
Casa Dorada and Paraty Tech: 24% More Direct Bookings and a 30.6% Increase in Revenue
Cabo San Lucas (Mexico)
Up to 100%+ Direct Revenue Growth After Just The First Quarter of 2025
Miami Beach (United States)
Hotansa and Paraty Tech Elevate the Direct Channel to Second in Sales Rankings
Andorra la Vella (Andorra)
Oasis and Paraty Tech balance direct channel sales
Cancún (Mexico)
Park Royal Hotels & Resorts chooses Paraty Tech to boost its direct channel
Buenos Aires (Argentina)
References
"With Paraty Tech we have achieved an increase in direct sales through our website due to their advanced technology. We highlight their personalized and immediate service and continuous improvement, adapting their solutions to the needs of the market."
Inés de Lucchi
Revenue Manager & Marketing online @
Hotel La Barracuda
"Always willing to give an effective response to any need that arises in the shortest possible time. Always up to date with the latest strategic and technological trends in the sector, which effectively add to their set of tools. They provide peace of mind."
Teresa Martínez
TIC and Innovation Director @
Hotel Don Pancho
"With Paraty Tech's booking engine and technical support we have increased our direct sales and improved our online positioning. Their flexibility and disposition have allowed us to adapt and customize their tools according to our needs."
Carla Almeida
E-Commerce & Revenue Manager @
VidaMar Algarve
"Working with the Paraty Tech booking system implies the possibility of increasing the number of reservations on the official website every year. Great team of professionals and computer tools at my fingertips. It is the perfect mix of technology, support and constant development and innovation."
Luis Tinas
E-commerce & Revenue Manager @
Hotel Urban Dream Granada
"Working with Paraty Tech has been a revolution, not only at a technical, professional and sales level, but also at a human level. The speed of their management, the permanent follow-up of the implemented actions, the predisposition to carry out all the changes requested by us, their advice and their proactivity have been the key to the success of our collaboration."
Elena Rubio Guérard
Marketing Specialist @
Inter2 Aparthotel Salou
Featured Customers
More Products by Paraty Tech
Hotelier Rating
Looking for specific info?
10
Reliable technology and trusted partners
Revenue manager from 500+ room Resort in Torremolinos (Spain)
Verified
6 months ago
We've been working with Paraty Tech for many years and were the first hotel to trust their booking engine. The experience has always been excellent: robust technology, prompt support, and a team that understands the real needs of the hotel industry. A partner that adds value and supports us every step of the way.
Spain
Spain
Revenue manager
X-Large Hotel
10
Very good experience with Paraty.
Digital Marketing from 100 to 199 room Extended Stay & Serviced Apartment in La Molina (Spain)
Verified
7 months ago
Without a doubt, the best thing is the customer service: friendly, fast and very helpful, which makes a big difference in everyday life.
Spain
Spain
Digital Marketing
Large Hotel
9
A robust and flexible solution to maximize direct bookings
E-Commerce from 500+ room Boutique in Chipiona (Spain)
Verified
7 months ago
Paraty Tech has transformed our direct booking strategy. Its booking engine is intuitive, fast, and fully customizable, allowing us to adapt it to each hotel’s needs. Moreover, the support team is exceptional—always proactive and solution-oriented. Thanks to this tool, we have increased conversion rates and reduced dependency on intermediar...
Spain
Spain
E-Commerce
X-Large Hotel
10
Custom Booking Engine
Commercial from 5 to 9 room Branded Hotel in TorredeBenagalbon (Spain)
Verified
7 months ago
The friendliness, the service, and the engine's responsiveness were all excellent; it was very well-focused and easy to use. It's been very easy from the start.
Spain
Spain
Commercial
X-Small Hotel
10
Efficient, very good customer service.
Sales from 100 to 199 room Boutique in Chipiona (Spain)
Verified
7 months ago
Excellent service, quick resolution of problems and requests. Good control of reservation income, etc. I definitely recommend them.
Spain
Spain
Sales
Large Hotel
10
Very good
Revenue Management from 100 to 199 room Resort in Tarragona (Spain)
Verified
7 months ago
Our experience with Paraty has been very positive, especially because of their support, their ability to adapt the engine to our needs, and the speed with which we can implement changes, promotions, and improvements that boost direct sales.
Spain
Spain
Revenue Management
Large Hotel
10
Paraty Tech has become a key pillar within our digital strategy at Club Maspalomas Suites & Spa.
Commercial director from 100 to 199 room Boutique in San Bartolomé de Tirajana (Canary Islands)
Verified
7 months ago
Their booking engine offers intuitive navigation, high speed, and constant optimization, which has allowed us to steadily increase our direct sales. We also use their call center software, which has significantly improved telephone booking management, reducing wait times and ensuring a consistent customer experience. The support team is fas...
Canary Islands
Canary Islands
Commercial director
Large Hotel
10
Results
Revenue Manager from 500+ room Bed & Breakfast & Inn in Torremolinos (Spain)
Verified
7 months ago
We increase direct sales through our website every year; they are at the forefront of technology and new sales systems. They have a highly effective technical and human team, responding quickly to any problems or questions. They also handle the marketing, making them a very comprehensive partner for my hotel.
Spain
Spain
Revenue Manager
X-Large Hotel
10
It was a pleasure dealing with them.
Marketing manager from 50-74 room Bed & Breakfast & Inn in Sevilla (Spain)
Verified
7 months ago
What I appreciate most is the friendly and personal service we receive from the staff in Paraty. I never feel like just another account when dealing with them, unlike what has happened with other suppliers. On the contrary, the relationship is close and friendly, while still remaining professional.
Spain
Spain
Marketing manager
Mid-Sized Hotel
10
Comprehensive Service
Front desk manager from 50-74 room Limited Service & Budget Hotel in Málaga (Spain)
Verified
7 months ago
Paraty manages everything perfectly for me, from the hotel website to the booking engine, with integration to the Channel Manager. All of this is supported by friendly, efficient, and professional staff.
Spain
Spain
Front desk manager
Mid-Sized Hotel
- 1
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Expert Q&A and Partner Recommendations
Submit Recommendation
Paraty Tech hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsNews
Paraty Tech
2 weeks ago
Landmar’s Direct Sales Grow +775% Since 2021 with Paraty Tech
Paraty Tech
2 weeks ago
Port Hoteles Increases Direct Booking Revenue by 58% with Paraty Tech
Paraty Tech
4 months ago
Paraty Tech Recognized Again in Deloitte’s Technology Fast 50 Ranking; CEO Honored with Women in Tech Award
Paraty Tech
7 months ago
Paraty Tech Announces Its AI Based Next-Generation Intelligence Platform
Paraty Tech
10 months ago
Casa Dorada and Paraty Tech: 24% More Direct Bookings and a 30.6% Increase in Revenue
Paraty Tech
1 year ago
Up to 100%+ Direct Revenue Growth After Just The First Quarter of 2025
Paraty Tech
1 year ago
The Power of Voice: Turning Every Call into a Conversion
Paraty Tech
1 year ago
Boost direct bookings for resorts and independent hotel chains
Paraty Tech
1 year ago
Paraty Tech Recognized Among Spain’s 50 Fastest-Growing Tech Companies by Deloitte
Paraty Tech
1 year ago
Paraty Tech’s Booking Engine Unveils the First Native Hotel & Flight Integration
Paraty Tech
1 year ago
Hotansa and Paraty Tech Elevate the Direct Channel to Second in Sales Rankings
Paraty Tech
1 year ago
Price Seeker and Duetto Join Forces to Offer a One-Stop Solution
Paraty Tech
1 year ago
Oasis and Paraty Tech balance direct channel sales
Paraty Tech
2 years ago
Paraty Tech Arrives In The US Market To Continue To Revolutionize Hotel Direct Sales
Paraty Tech
2 years ago
Revenue management applied to the holiday package
Paraty Tech
2 years ago
Park Royal Hotels & Resorts chooses Paraty Tech to boost its direct channel
Paraty Tech Integrations
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Support
Unverified
Paraty Tech has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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Ease of Use
0.0/5
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