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GuestRevu (Surveys)

GuestRevu (Surveys)

Ranked 1st in Guest Feedback

Headquartered in (United Kingdom)

95 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
95 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
Guest Feedback Software Buyer's Guide
Free download

Overview

94% recommend
Customer Service
4.7
Ease of Use
4.7
ROI
4.6
Implementation
4.7

other products & services

Recent hoteltechawards

What customers love about GuestRevu (Surveys)

Chief Operating Officer from Other

Reputation Management control and full overview: Overall control as a group that is about to launch into a New Hotel Brand.

Interim Hotel Manager from Other

The email notifications are of great help as it means that we can take actions straight away on any issues raised by our guests

Interim Hotel Manager from Other

The email notifications are of great help as it means that we can take actions straight away on any issues raised by our guests

PR & Marketing Manager from Other

Easy to pull reports Easy to navigate on the system Data is captured even if the guest does not click "submit" Streamlines guest feedback for our properties

Hospitality Manager

We do enjoy the auto response - think the review is too long though

Group General Manager

We getting feedback and we really trying to better our service on whatever the guests complaint about All that is registered on here can see the problems and action

Project Manager from Boutique hotel

- opinions on breakfast & restaurant, rooms, staff etc - staff we can reward - elements of design and functionality we need to keep or improve

Manager from Boutique hotel

Reliable system. Great dashboard and utilities. It was very easy to setup and the team was very helpful during the on-boarding process. We are now able to respond immediately and more efficiently to our guest feedback.

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General Manager

Fast and efficient service The product offers and track in depth feedback of you business

Head of Digital Media from Branded

The most useful aspect of GuestRevu is that it gives us direct and and actionable feedback that can be used to improve our business.

General Manager from Resort

Very professional and responsive company not just during setup but throughout the last six months since we have been actively using it. Software is easy to use and intuitive.

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Reservations Manager from Boutique hotel

Gives a broad calculation of guest overall stay Nice breakdown of sub categories Consolidates OTA reviews Gives a guests to add comments, to assist the property to identify good & bad

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Operations Manager from Other

1.To assist in Identifying guest problems to enhance the next guests experience 2.What are guest are expecting when staying. 3.Customer support is excellent, always keeps you updated and never keeps you waiting. 4. In this day and age TripAdvisor is key, with guest review it assists in our rating and what guests have to say about our hotel.

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General Manager from Boutique hotel

Tracking guest comments and inputs into the business as this teaches up to listen and apply thought to any issues raised and better compliment the team when guests highlight people of departments

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General Manager from Other

Easy to review, perfect tool to gain the information required and easy to use.

Regional Operations Manager from Other

Detail information analysis as well as the information on the dashboard look

Reservations Manager from Other

Great usability. could be nice to be able to change our questions or add more on our own side.

Assistant Operations Manager from Boutique hotel

Easy way to find out about faults, what means we can quickly improve. Gain sincere responses as people are more honest giving a review online.

Assistant Revenue Manager from Branded

- easily accessible support team - stability of website - no glitches, bugs or errors - in-depth analysis of guest feedback

Owner from Boutique hotel

The system highlights problem areas and we are able to react much faster to sort theses areas out. Our guests felt heard without having to turn to public/social media. Our negative public reviews seem to now be much less. (If any)

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Consultant from Bed & Breakfast

This an excellent cost effective solution to support the management of guest feedback and get a gauge across the hotel of how well we are meeting and falling short of customer expectations.

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Rooms Division Manager from Airport/ conference

Amazing tool. Go for it. Awesome customer service team..Tech team always there for u.

Rooms Division Manager from Bed & Breakfast

1. Great response rate from the support team. 2. Easy to work with- reports are clear and easy to understand. 3. Up to date guests feedback

General Manager from Bed & Breakfast

Easy use. Very intuitive. In general fast way to receive guest feedbacks. A part of one issue in the past weeks, it’s working well.

Supervisor from Boutique hotel

-The software is very detailed regarding trends and percentages of customer satisfaction and how often they respond. The data is fairly easy to interpret and analyse.

Manager from Resort

We have found that the feedback from guests is more honest when collected from a third party. It allows us to collect valuable feedback for improvement, or to judge what we are doing right. The easy to read reports are great to zone in on the piece of information you are wanting to evaluate. Has helped with improving our TripAdvisor score drastically.

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Front Of House Manager from Boutique hotel

visual layout very welcoming and easy to read access to reviews and scores useful information of social media

General Manager from Resort

Quick response times to queries . The products they offer are excellent , and have become an invaluable management tools in the Hotels I have managed

Business Development Manager from Boutique hotel

We have been very impressed with GuestRevu for both guest satisfaction survey and online reputation management. The integration with TripAdvisor is key for us and the fact that it allows us to track that all reviews have been responded to as well as managing actions that result from the collection of the scores.

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General Manager from Branded

Very useful feedback, with breakdown as per categories, and very helpful and enabling us to analyse and action

Executive Assistant Manager from Resort

I like that i get up to date information as soon as the guest sends it. I appreciate that the guest can give as much written feedback as they would like and are not restricted by one or two lines.

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Quality manager from Resort

The questionnaire seems to encourage guests to mention the small details which they may not mention while staying at the hotel - something they feel is not necessary mentioning but when giving the feedback decide to write it in.

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General Manager from City Center Hotel

GuestRevu helps us as a business improve the number of reviews going to TripAdvisor, which in turn has increased our ranking, our customer feedback response has improved with better understanding of what our customers are experiencing at the hotel. GuestRevu are very supportive and if you need to refocus on an area they are there to help and support.

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Owner from Other

It is easy and efficient hits the main points. Well some times guests are not willing to give their feed back and we miss it. We try to find how to make it done. Not easy.

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General Manager from Branded

Breadth of information consolidated and the visual language it is communicated in.

General Manager from Boutique hotel

-GuestRevu offers valuable insights in what the guests' impressions are in regards to our property - It provides our property with actionable feedback and opportunities for improvement -GuestRevu is also useful as a metric for guest satisfaction and team performance

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General Manager from Boutique hotel

-easy to reach out to guests for feedback -good conversion to positive trip adviser reviews -negative feedback used to review areas of the business/staff and make improvements

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Admin Manager from Branded

Local and always bringing improvements to the ease of the software. Program is reliable and gives great reports.

General Manager from City Center Hotel

The main benefit of GuestRevu that we like is the relationship that it allows you to build with guests before and after they stay to ensure high customer satisfaction and, in turn, better reputation management,

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Head Receptionist from City Center Hotel

Very easy to use in order to compare ourselves with our competitors and see exactly where we can improve or what our strengths are.

COO from Extended Stay

We've been working with GuestRevu for last few months and key for us has been the level of detail which guests are able to share their experience and everything they enjoyed during their stay. The general measurement is really valuable, the insights even more!

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CEO from Resort

gives us feedback on performance identifies problems early gives important feedback on which staff are giving good service to guests

Reservations/Accounts Manageress from Bed & Breakfast

The Guest Revu team is a professional team who listen to all our requirements and make changes when necessary.

General Manager from Branded

Improving customer service by reading the guest feedback Measuring against competitors Hot alerts NPS

Director from Other

GuestRevu is very user friendly and easy to use. It is easy to analyse the data in the platform and is great it pushes people to trip advisor

GROUP PR & International Sales Manager from Villas

- Excellent support online and telephonic - Dynamic system - continuous development, progress and changes to make systems focus on what we as supplier needs - One portal to access all comments and statistics for all properties in our Hotel Group - Cost - system upgrades and new developments are implemented WITHOUT increasing monthly costs (BONUS)

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General Manager from Boutique hotel

Clearer direction on our internal strengths and weaknesses and identification on iproving areas of concern.

Revenue Manager from Boutique hotel

GuestRevu has made our everyday customer feedback process so much more streamlined, easier to manage and gives us everything we need in a one place. The systems saves a lot of time for us and it also helps us to identify easily areas where we need to improve.

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General Manager from Budget Property

Guestrevu gives us a great data about our customer's satisfaction, which enables us to analyse what our guests would like from us. Very happy with the service.

Duty Manager from City Center Hotel

We are solving any problems the guests have encountered before they have the opportunity to voice their experience on TripAdvisor. The biggest benefit we receive when using GuestRevu is that is it giving our guests a quick, easily accessible form of communication.

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General Manager from Boutique hotel

Keeping me in touch with our guests, their needs and experience as well as having a point of reference to focus the team

CEO from Branded

"Easy to understand" dashboards. The hot alerts are an excellent way of high-lighting issues which we are then able to deal with quickly to remedy. The link to Trip Advisor works really well for us.

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General Manager from Boutique hotel

This product enabled me to accelerate my goal of increasing our rating on Tripadvisor. We wanted to go from 4 bubbles to 4.5 and this has now been accomplished.

General Manager from Branded

Incredibly intuitive and simple to use system. Required very little initial set up, which saved us a lot of time. Staff training is very straightforward, never had to worry about manuals, SOPs or creating any additional material for team members. System as a whole has incredible capacity to crunch and present data in simple but powerful way. At the same time, GuestRevu allows us to take deep-dive into important aspects of our business. In real time.

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Rooms Division Manager from Boutique hotel

Guest Revu is easy, efficient and user friendly and the support is very fast.

General Manager from City Center Hotel

Complete Product in one place. Ease of access with the new product developments that we have seen in 2018. The interlinking of all platforms and reviews in one place is amazing.

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General Manager from Branded

Thorough and effective. Love the scoreboards which it generates to show how we compare to other properties.

Manager from Boutique hotel

Very easy setup, excellent on-boarding team and assistance throughout the process. Guest engagement with the survey has been much better than expected and very useful in terms of feedback and insight.

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Group Commercial Director from Boutique hotel

Getting direct feedback from our guests through the GuestRevu platform has really improved not only the way we deliver services to them, but also our direct interactions with our very high level of repeat guests. It has also increased the volume of TripAdvisor reviews with the easy conversion from questionnaire to review at the end of the process.

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Hospitality Manager from Other

The Team at GuestRevu are helpful and always ready to go the extra mile. The monthly reports come in on time and are always helpful.

Owner from Boutique hotel

As a small establishment, we do not have the resources to scan all of the social media and to canvas our departing guests. Often small Hotels see this as an unnecessary expense, but the value of solicited feedback in terms of hints to improve the quality of the hotel's offering and the marketing of the hotel is actually worth the expense, one more room night sold more or less covers the fee. 12 more room nights pay for a year

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Head of Sales from Extended Stay

I love the reporting , the numbers are clear and very easy to read . We have been using the insights for our clients , our buildings etc. I also love very the team which is always available for any requests , ideas , challenges . Thank you Francine, Suzie and Mark.

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Rooms Division Manager from Resort

Dramatic increase in the level of positive feedback issues identified easily and can be rectified by management fantastic management tool for HOD meetings and staff performance

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Executive Dean from Boutique hotel

Great dashboard and email overviews and quick engagement if required. Very forward thinking company.

General Manager from Boutique hotel

It helps with getting guests feedback timeously It helps with consolidating which areas guests are most happy with with areas still need improvement and how these vary from month to month

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Reservationist from Bed & Breakfast

The product is very user friendly and the GuestRevu team are always available if you have any questions or if you aren't sure how to do something.

CEO

We use Guest Revu for over 20 of my hotels, this product is very easy to install, very easy to use and it provides us with great guest insights to generate revenues. The support provided is also very good.

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Revenue Manager from Extended Stay

By using GuestRevu surveys to collect feedback from our guests, we: Are the first to know when service failed in a specific department Can see trends in guest experience levels and be pro-active in anticipating future problems Can monitor improvements in guest experience levels after investing in areas highlighted within the feedback reports Have seen improvements in TripAdvisor ranking due to the TripAdvisor integration within the surveys

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General Manager from Branded

It is a tool that helps us improve, we get a feedback straight from the guests allowing us the opportunity to rectify any problems that may have arisen in their stay.

Director from Other

Easy to use Very innovative with constant improvement Customer support - excellent Accurate information

Head Therapist from Extended Stay

-This system assists in helping our Spa receive a true rating on guest satisfaction. - This system assists in helping our Spa Staff monitor their service performance and where things can be improved. -The staff is always helpful and willing to assist.

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Operations Manager UK from Other

Giving us real time insight in our guests' experiences and being able to understand and track training needs, maintenance needs

reference customers

I was unsure of the extra cost to start, but once we saw the clear information provided and the amount of responses we were getting from the trail, then to roll it out [to the rest of the group] was a simple decision. It’s is a natural add on to our site business meetings. We can also see repeating issues and therefore are able to deal with them faster. Kevin Charity CEO at the The Coaching Inn Group

Screenshots & video

94%usability