Gastfreund

4.6 (30 REVIEWS)

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HT Score  
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Jan, Simon, Daniel + 4 more experts recommend Gastfreund

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Ranked 3 (out of 94) in Hotel Guest Apps

The Guest Experience Platform with the Guest App trusted by more DACH hosts than any other

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Bell avatar Bell - AI powered product analyst

I analyzed all of Gastfreund’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Gastfreund is praised as a guest app that reduces front-desk workload by answering common questions, sharing hotel news and local recommendations, and keeping information current across stays. Hotels value its easy setup, branded and multilingual presentation, and strong guest adoption, while noting gaps in translations, landscape mode, and a few workflow improvements such as cleaner messaging identity, PMS integration, and richer content options.

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Kröller, Der Wagnerhof, Rehlegg & 29 others

Read their reviews

What Types of Hotels Gastfreund is Popular For

Size

6 | X-Small (1-9 room)

7 | Small (10-49 room)

10 | Mid-Sized (50-99 room)

5 | Large (100-499 room)

1 | X-Large (500+ room)

Country

17 | Germany

8 | Austria

3 | Switzerland

1 | Netherlands

1 | Italy

Type

10 | Resorts

6 | Boutique Hotels

5 | Limited Service & Budget Hotels

4 | Luxury Hotels

4 | RV Parks & Campgrounds

3 | Branded Hotels

3 | Airport/Conference Hotels

2 | Bed & Breakfast & Inns

2 | Extended Stay & Serviced Apartments

2 | Vacation Rentals & Villas

Region

30 | Europe

Category

30 | Hotel Guest Apps

What is Gastfreund?

Founded in 2013 | Headquarters in Kempten (Allgäu) (Germany) | 94 employees
Gastfreund is a comprehensive guest experience platform designed for hotels, holiday rentals, and campsites, enhancing operations through an innovative, modular system. It integrates the Guest App, Info Channel, Hotel Newspaper, and team communication into a singular interface, ensuring seamless information flow and operations management. Guests receive timely, relevant information and recommendations, improving their overall experience and encouraging upsells. This platform reduces reception queries by up to 30% and saves teams approximately 20 hours monthly. With seamless integration into existing property management systems, Gastfreund optimizes workflow without additional workload.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Gastfreund products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Gastfreund

FAQs

Capabilities

Pre-Check-in & Check-out

Guest Directory

Weekly Programme & Activities

Upselling

Digital Concierge

Features

Communication & Messaging

4/5 features

Content Management

4/5 features

Upselling

4/5 features

Request Management

4/5 features

Available Add-ons & Modules

Guest App

Hotel Guest Apps
Native app & progressive web app: Information and offers for your guests from booking to departure

INCLUDED

Info Channel

Digital Signage & Lobby Technology
Infotainment directly on your screens and TVs.

PREMIUM ADD-ON

Hotelboard

Staff Collaboration Tools
Organises tasks, manages guest enquiries and stores knowledge.

PREMIUM ADD-ON

Stationary Hardware

Digital Signage & Lobby Technology
Interactive touchpoints at highly frequented hotspots.

PREMIUM ADD-ON

AI Assistant

Hotel Chatbots
Trained on your own content, the AI Assistant is built right into your Guest App and answers guest questions 24/7 in their language, from breakfast times to wellness offers and local tips. It gives accurate, on-brand answers and recommends the right add-on services at the right moment, turning questions into booked experiences. Routine inquiries are handled automatically, so your team gains time for the guests in front of them, relieved but never replaced.

PREMIUM ADD-ON

Experiences & Activities

Upselling Software
Your hotel's own experiences and activities along the entire guest journey, at the right time and in the right place: in the Guest App, the Info Channel, the Hotel Newspaper, or across 150+ other channels such as social media, your website, CRM and more. Created once, visible everywhere at the touch of a button.

PREMIUM ADD-ON

PMS Integration

Hotel Guest Apps
The Guest App connects directly to your property management system, for even smoother workflows and automated processes, such as check-in, invoice details, payment and check-out.

PREMIUM ADD-ON

Gastfreund Reviews Summary

4.6
Excellent
Ease of Use
4.6/5
Customer Support
4.5/5
ROI
3.9/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Gastfreund is the #4 most trending product in the Hotel Guest Apps category (out of 94) and the #208 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Gastfreund’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
79 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Gastfreund Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Gastfreund Average Gastfreund

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No matching results

3

Success Stories

2

References

15

Featured Customers

Gastfreund Reviews

Hotelier Rating

Excellent
27
Very Good
0
Average
0
Poor
0
Terrible
3

Property Size

  • X-Small (6)
  • Small (7)
  • Mid-Sized (10)
  • Large (5)
  • X-Large (1)

Country

  • Germany
    Germany
    (17)
  • Austria
    Austria
    (8)
  • Switzerland
    Switzerland
    (3)
  • Netherlands
    Netherlands
    (1)
  • Italy
    Italy
    (1)

Region

  • Europe
    Europe
    (30)
10

Well-organized and easy to reach guests

Landlady from 5 to 9 room in Immenstadt im Allgäu (Germany)

Verified
4 days ago
It's well-organized and easy to reach guests. The news and events feature is also fantastic. Several guests have already given positive feedback, even though we've only had it since July.
Country Germany
Landlady
X-Small Hotel
10

Clear guest info that cuts reception questions — with room for better customization

Head of Real Estate Development from 25-49 room Boutique in Warnemunde (Germany)

Verified
6 days ago
We use the Gastfreund guest app in our boutique hotel and are very satisfied. The app allows us to provide our guests with all the important information and recommendations in a clear and up-to-date manner. At the same time, it reduces recurring questions at reception and makes our team's daily work easier. It's easy to use, and our guests...
Country Germany
Head of Real Estate Development
Small Hotel
10

Easy guest communication with a few frustrating gaps

Eigentümer from 5 to 9 room in Bernau am Chiemsee (Germany)

Verified
10 days ago
Easy administration and communication of information to all guests; important advance information reaches all guests; convenient handling of bread roll orders; easy self-service changes.
Country Germany
Eigentümer
X-Small Hotel
9

Clean dashboard and useful push news — but translation and automation lag

Hotel Owner from 75-99 room Resort in Achenkirch (Austria)

Verified
13 days ago
good overview, basic two languages for hotel guests, push news work quite well and on point. Dashboard overview is clean and easy
Country Austria
Hotel Owner
Mid-Sized Hotel
10

Clear guest info and inspiration — but portrait-only limits usability

Vacation Rental Business from 5 to 9 room Vacation Rentals & Villa in St. Johann im Saggautal (Austria)

Verified
15 days ago
The Guestfriend app is a particularly clear and intuitive tool for our guests. Even before arrival, it offers the opportunity to explore our diverse amenities, the unique features of our hotel, and the best offers and excursions in the region. This provides our guests with valuable information, inspiration, and anticipation for their stay....
Country Austria
Vacation Rental Business
X-Small Hotel
10

Streamlines reception and guest messaging, but needs smarter automation

CEO from 200 to 499 room RV Parks & Campground in Nideggen (Germany)

Verified
15 days ago
Gastfreund bundles together many possible functions that allow us to streamline our reception operations. Our guests find it extremely easy to use. I particularly appreciate being able to make changes within the application itself. The Gastfreund team is friendly, reliable, and very helpful.
Country Germany
CEO
Large Hotel
10

Digital guest directory that cuts reception questions and paper

Hotelier from 75-99 room in Pirna (Germany)

Verified
15 days ago
*Digital guest directory: Guests can find information about their room, breakfast, restaurant, sauna, Wi-Fi, check-out, excursion tips, etc., on their smartphone. *Fewer questions at reception: Guests can answer many standard questions themselves. *Direct communication: Information and messages can be sent digitally to guests – without havi...
Country Germany
Hotelier
Mid-Sized Hotel
10

Flexible branded app with room for clearer guest messaging

CFO from 75-99 room Resort in Innsbruck-Igls (Austria)

Verified
15 days ago
Branded App for iOS and Android with flexibility to add external services and customizable look with muli language settings possible.
Country Austria
CFO
Mid-Sized Hotel
10

Easy guest operation with a nice design — mandatory message fields are a drawback

Front Office Manager from 75-99 room Resort in Innsbruck-Igls (Austria)

Verified
15 days ago
Easy operation for the guest, also easy operation for us for maintenance, and the design in the presentation is very nice.
Country Austria
Front Office Manager
Mid-Sized Hotel
10

We are very satisfied

Managing Director / Owner from 25-49 room Bed & Breakfast & Inn in Ardez (Switzerland)

Verified
2 months ago
An absolute must-have for modern hosts and a real added value for our guests! As a hotelier, I'm always looking for solutions that make our guests' stay as pleasant as possible while simultaneously easing the workload for our team. With the "Guestfriend" app, we've found the perfect partner for this. The most compelling advantages from a ho...
Country Switzerland
Managing Director / Owner
Small Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

With the Guestfriend platform, guests receive all important hotel information and offers digitally and centrally in one place. The service of Guestfriend relieves the hotel staff in their daily work to a high degree and also contributes to an increase in the general satisfaction of the guests.

Question:

What differentiates this product or service from the competition?

Answer:

Guestfriend offers hoteliers the possibility to integrate their own content or services, such as the digital reading experience of sharemagazines, in a simple and uncomplicated way. the platform manages to combine information and entertainment very user friendly.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

To be able to offer your guests a comprehensive infotainment offer, use the integration of the digital reading experience. Your guests receive all important information for their stay and additionally innovative entertainment.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 4 recommend
Recommended by
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Jan van Ahrens CEO @ sharemagazines GmbH
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Simon Weikinger Lead Hotel Technology & Customer Care @ Websline GmbH
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Daniel Franzelin Partnermanagement @ CASABLANCA hotelsoftware
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Tobias Roelen-Blasberg Co-Founder @ MARA Solutions
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Tobias Kannenberg Head of PR & Business Development @ DIRS21 by TourOnline AG
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Jan van Ahrens CEO @ sharemagazines GmbH
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Simon Weikinger Lead Hotel Technology & Customer Care @ Websline GmbH
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Daniel Franzelin Partnermanagement @ CASABLANCA hotelsoftware
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Tobias Roelen-Blasberg Co-Founder @ MARA Solutions
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Tobias Kannenberg Head of PR & Business Development @ DIRS21 by TourOnline AG
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Hilary Santamaria Marketing Manager @ SiteMinder
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Markus Becker Marketing Manager DACH @ eviivo
Are you a consultant or vendor that recommends Gastfreund? Leave a recommendation

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Support

Unverified

Gastfreund has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2026

Learn more about the GCSC Certification

Request a Quote

HT Score

79/100

Recommended

92%

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