Bandeja de entrada unificada

4/5 features

Team Messaging

Group and team messages to help staff stay on-task while staff training and support ensures everyone’s success.
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Aplicación de escritorio (no basada en web)

Hace que el sistema sea muy fácil de usar, los hoteleros no necesitan recordar iniciar sesión cada mañana y cuando hay un nuevo mensaje / evento ven una notificación directamente en su computadora, de esta manera no necesitan revisar su bandeja de entrada cada 2 minutos.
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Aplicación movil
Compatible con dispositivos móviles
Live Translations

Communicate with guests regardless of their native language with live translations as you message.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

multicanal

4/5 features

Integración Whatsapp
Integración de Facebook Messenger
Mensajería de texto SMS

Mensajería SMS | la capacidad de comunicarse con los invitados a través de SMS para invitarlos a revisar. El beneficio es que a menudo los hoteleros no tienen el correo electrónico del huésped debido a la privacidad o los portales no muestran esta información, por lo que necesitan una forma alternativa de comunicarse. Además, el mundo es cada vez más móvil, lo que significa que Hotel Tech también debería serlo. Administrador de tareas | la capacidad de crear tareas basadas en revisiones / datos / conocimientos / etc. para que otros usuarios puedan hacer un seguimiento y las solicitudes no se pierdan. Objetivos | también conocido como KPI. los usuarios pueden establecer metas para que su equipo alcance y evalúe el éxito o el fracaso. Esto es valioso para fines de evaluación.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Automatización

4/5 features

Enrutamiento de mensajes
Respuestas automatizadas
Chatbot

Ahorre tiempo: automatice las respuestas a preguntas frecuentes
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
API abierta

La capacidad de otros sistemas para acceder a la plataforma de fidelización para emitir, transferir, canjear o intercambiar puntos / millas de fidelidad: este no es un requisito fundamental de un programa de fidelización, pero es cada vez más deseable.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.

Ventas adicionales y accesorios

4/5 features

Upsell Marketplace

Manage products, services, room upgrades and more via a content management system that you can integrate into 1-to-1 and group messages to guests to promote upsells and generate ancillary revenue.
Offer Campaigns

Create personalized campaigns that target guests with room upgrades, spa services, on-property restaurants, room service and more.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Purchase Links

Send guests automated messages with a link to purchase a product or service set up in your customized ‘Upsell’ marketplace.
Charge to Folio

Post charges from guest purchases directly to the guest’s folio.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.

Gestión de tareas y solicitudes

4/5 features

Ticketing System
Tasks & Checklists

Automatically send service requests/work orders.
Inspections
Recurring Tasks

Easily set recurring tasks from daily, weekly, monthly, and quarterly.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.

Encuestas y Comentarios

4/5 features

Encuestas para invitados de mensajería
TripAdvisor Review Partner

Send automated requests for guest surveys and TripAdvisor reviews to boost your hotel’s online reputation.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.

Informes y análisis

4/5 features

Panel de análisis
Historial de invitados
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Team KPIs Dashboard

Set team objectives and track performance through response times, task completion rates, direct bookings, upsells, and guest ratings.
Custom Goal Setting

Customize goals and metrics to track for your team.

Cumplimiento y privacidad

4/5 features

Recopilación automatizada de consentimiento / opt-in
Protección de datos segura
API abierta

La capacidad de otros sistemas para acceder a la plataforma de fidelización para emitir, transferir, canjear o intercambiar puntos / millas de fidelidad: este no es un requisito fundamental de un programa de fidelización, pero es cada vez más deseable.

Registro digital y check-in

4/5 features

Document & Passport Scanning
Credit Card Authorization
Mobile Keys
Custom Fields

Create custom questions and fields to capture specific information from guests during online self-service checkin to customize your checkin flow.

Antes de la estancia

4/5 features

Chatbot

Ahorre tiempo: automatice las respuestas a preguntas frecuentes
Booking Recovery Campaigns

Trigger messages when travelers show an interest in the booking request but the booking is not performed.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.
Smooth Handover to Human Agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Lead Qualification

Understand the travelers better and identify the potential customers that can generate higher revenue.
OTA Price Comparison

Display the price comparison range of direct bookings against OTAs.
Interface Personalization

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

Durante la estancia y después de la estancia

4/5 features

Digital Check-in

Offer pre-check-in forms to the upcoming guests and minimize the time at the reception.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.
Custom Routing and Escalations

Configure to whom specific requests must be escalated or redirected when required.
Pre-programmed Guest Notifications

Create automatic notifications and digitalize repetitive administrative tasks.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.
Retention Campaigns

Create specific campaigns for past guests offering special deals, boosting the hotel’s loyalty program.

Oficina interna

4/5 features

Unified Omnichannel Inbox

Access messages originating from various channels in this one-stop solution.
Status Tabs in Inbox Navigation

Jump straight to messages that need your attention and keep a clear overview.
Assigning Agents

Manage and distribute tasks across your team with one click.
Canned Responses

Save time answering the most frequently asked questions with pre-filled responses.
User Profile Customizations

Add tags and notes to user profiles for segmentation and personalization.
Multi Property Management

Allow the control of multiple hotels from the same chain/group within the same account
Customizable Working Hours

Define when the interaction are 100% handled by the chatbot or when an human agent can take over
Unlimited Users

No limitations in terms of the number of human agents using the solution to manage tickets

Inteligencia artificial

4/5 features

Chatbot

Ahorre tiempo: automatice las respuestas a preguntas frecuentes
Sentiment Analysis

A technique used to determine whether data is positive, negative or neutral
Self-Learning NLP

Self-supervised learning for unlabeled data, removing the need for manually labelling
Syntax & Semantic Analysis

Understand the intent that is being requested by the user
Behavioral Analysis

Analyze Big Data to create clusters and segments based on user patterns
Customer Profiling

Build comprehensive profiles of customers using AI techniques
Prediction & Forecasting

Use Machine Learning models to predict business variables as sales, risks or trends

Amazing System

Front Desk Manager de 200 to 499 habitación Hotel de lujo en Los Angeles (United States of America)

Verificado

hace 12 días

The system is very user friendly. It is super useful in scheduling staff based on service traffic. All of the system reporting tools are very productive.

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Guest services

de 500+ habitación Resort en Harbor Springs (United States of America)

Communication has improved with Alice. Between multiple departments but also just within ours. Easy to track as well. I like the reports

Great service

General manager de 25-49 habitación Resort en Hopkins (Belize)

hace 8 meses

- fast and efficient as you request they assist - reliable and dependable to get your work be easier in every day task.

Amazing

Hotel Manager de 200 to 499 habitación Hotel boutique en New Orleans (United States of America)

hace 9 meses

I love the fact that this system is so user friendly. I was so reluctant learning a new system, but you guys have made it so easy. Julius is "amazing".

Alice is awesome.

Front Office Manager de 200 to 499 habitación Hotel boutique en Annapolis (United States of America)

I love the functionality and multi purpose aspects of the product. I am so very happy that my company chose this software.

It goes

Concierge de 200 to 499 habitación Hotel de lujo en Jeddah (Saudi Arabia)

1-I liked the menu that we can add the activities the guest want2-confirmation letters for guests ( Airport pick up and drop off 3- Menus with alerts are also perfect.

Good Enough

Director of Operations de 200 to 499 habitación en Nassau (Bahamas)

*intinerary building (though needs work); work order ticketing (for inter-departmental communicating); reports (good summations of overall and individual work and usage

The software is accessible and easy to navigate

Manager de 200 to 499 habitación Hostal en Surfside (United States of America)

When using Alice, you have the option to assign specific task to particular individual. Everything is faster and more convenient for all employees.

Very clear

Concierge de 100 to 199 habitación Hotel de lujo en (Turkey)

ıts really easy to follow up with this app. I like it very much and will recommend to all hotels.

Amazing System combines all your needs into one.

Concierge de 500+ habitación Hotel de lujo en Austin (United States of America)

Products Reviewed

Software de conserjería

Software de mensajería para invitados

Herramientas de colaboración del personal

What do you like most?

I love the user-friendly nature of Alice. Everything is right where you can see it, and all of the features are easy to learn and use. We use Alice every single day to manage our tasks, talk to guests, and store helpful links for every team member to access. It also allows us to see what we have planned in the upcoming weeks or months, and helps us to plan ahead with our guests as far in advance as possible. Alice's texting format is very helpful because we are once again able to use one single program for everything as opposed to having to open another app. The fact that it links up to our system so that guest information is already input is a beautiful feature that we appreciate. I also love the Reports page and all of its options. It is a great way to filter certain items without having to scour through each individual day and find what you need.

What do you dislike or think could be improved?

I feel that some kind of notification system could be put into place when it comes to tickets. Such as an email to remind you when you have upcoming tasks that are still in pending status or something along those lines. There should also be a way to add more status buttons to the ticket. There is a "Reconfirmed" button but no "Confirmed" status button. That would be helpful for some of the operations that we have. Something to have that isn't quite pending, its confirmed, we are just waiting for it to happen. I hope this makes sense. I also feel that a way to quickly replicate tasks would be helpful. For instance, we do all the incoming transportation for the hotel. If a group wanted to schedule multiple transportations, I feel it would be helpful to select the number of transportation tickets youd like to make. You can select what should be the same for each ticket and what information you would need to input manually. That way it saves you time and then everything can be submitted all at once without having to go task by task.

Compañía	Funcionalidad
Esta integración no ha sido verificada por Actabl aún. Canary Technologies 96% recomendada por 539 hoteles
Esta integración no ha sido verificada por Actabl aún. Volo 97% recomendada por 38 hoteles

Descubrir Aplicaciones

Recursos

Obtener Consejos

Team Messaging

Broadcast Messaging

Aplicación de escritorio (no basada en web)

Compartir foto

Aplicación movil

Compatible con dispositivos móviles

Live Translations

Website Livechat

Integración Whatsapp

Integración de Facebook Messenger

Mensajería de texto SMS

Website Livechat

Enrutamiento de mensajes

Respuestas automatizadas

Chatbot

Broadcast Messaging

Upsell Fulfillment Tracking

API abierta

Automated Workflows

Upsell Marketplace

Offer Campaigns

Upsell Fulfillment Tracking

Purchase Links

Charge to Folio

Room Upgrades Campaigns

Upselling Campaigns

Ticketing System

Tasks & Checklists

Inspections

Recurring Tasks

Upsell Fulfillment Tracking

Encuestas para invitados de mensajería

TripAdvisor Review Partner

Guest Reviews Campaigns

Panel de análisis

Historial de invitados

Upsell Fulfillment Tracking

Team KPIs Dashboard

Custom Goal Setting

Recopilación automatizada de consentimiento / opt-in

Protección de datos segura

API abierta

Document & Passport Scanning

Credit Card Authorization

Mobile Keys

Custom Fields

Chatbot

Booking Recovery Campaigns

Behavioral Marketing Campaigns

Email to Chatbot Automation

Smooth Handover to Human Agents

Click to Call

Lead Qualification

OTA Price Comparison

Interface Personalization

Digital Check-in

Room Upgrades Campaigns

Upselling Campaigns

Automated Workflows

Custom Routing and Escalations

Pre-programmed Guest Notifications

Guest Reviews Campaigns

Retention Campaigns

Unified Omnichannel Inbox

Status Tabs in Inbox Navigation

Assigning Agents

Canned Responses

User Profile Customizations

Multi Property Management

Customizable Working Hours

Unlimited Users

Chatbot

Sentiment Analysis

Self-Learning NLP

Syntax & Semantic Analysis

Behavioral Analysis

Customer Profiling