Guestfriend

5.0 (1 REVIEWS)

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Ratings Summary

5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5

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Achievements

Trending Product

This vendor's trending score is rising, Guestfriend is the #23 most trending product in the Hotel Guest Apps category (out of 82) and the #815 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Gastfreund GmbH’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

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About Guestfriend
Founded in 2013 | Headquarters in Kempten (Allgäu) (Germany) | 54 employees
Guests expect digital technology in their hotel. However, the digital communication between guests and hotels usually ends after booking. Thus a lot of potential is left behind in terms of guest care. Hotelcore helps hoteliers to make full use out of this potential and to support their guests in all phases of the Guest Journey. Nowadays digital communication fulfils the demands of guests and extends the guest experience during the stay. With our digital products such as the Digital Guest Directory "Guestfriend" hoteliers will improve their guest satisfaction, increase in-house sales and ease the workload of their staff at the same time.

Capabilities

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Gastfreund GmbH doesn’t have any benefits or use cases available

Features

Communication & Messaging

4/5 features

Content Management

4/5 features

Upselling

4/5 features

Request Management

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Gastfreund GmbH Average Gastfreund GmbH

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Hotelier Rating

Excellent
1
Very Good
0
Average
0
Poor
0
Terrible
0

Property Size

  • X-Small (1)

Country

  • Germany
    Germany
    (1)

Region

  • Europe
    Europe
    (1)
10

Professional support and super fast completion

Vermietung von Ferienwohnungen from 1 to 4 room Vacation Rentals & Villa in Waldmünchen (Germany)

Verified
17 months ago
We had a digital guest folder created by the provider, since the smartphone is society's "closest" companion. This saves us the tedious and constantly updating brochures in each of our holiday apartments regarding validity, prices, opening hours, etc. In addition, we now offer our guests online check-in, so that there are no more formalitie...
Country Germany
Vermietung von Ferienwohnungen
X-Small Hotel
  • 1

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It looks like Gastfreund GmbH is not recommended by any hotels

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Expert Q&A and Partner Recommendations

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Question:

What does this product or service do well?

Answer:

With the Guestfriend platform, guests receive all important hotel information and offers digitally and centrally in one place. The service of Guestfriend relieves the hotel staff in their daily work to a high degree and also contributes to an increase in the general satisfaction of the guests.

Question:

What differentiates this product or service from the competition?

Answer:

Guestfriend offers hoteliers the possibility to integrate their own content or services, such as the digital reading experience of sharemagazines, in a simple and uncomplicated way. the platform manages to combine information and entertainment very user friendly.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

To be able to offer your guests a comprehensive infotainment offer, use the integration of the digital reading experience. Your guests receive all important information for their stay and additionally innovative entertainment.

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Recommended by
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Jan van Ahrens CEO @ sharemagazines GmbH
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Hilary Santamaria Marketing Manager @ SiteMinder
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Markus Becker Marketing Manager DACH @ eviivo
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Jan van Ahrens CEO @ sharemagazines GmbH
RecommendationAvatar
Hilary Santamaria Marketing Manager @ SiteMinder
RecommendationAvatar
Markus Becker Marketing Manager DACH @ eviivo
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Support

Unverified

Gastfreund GmbH has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2024

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HT Score

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Recommended

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