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Livechat & Chatbots Vendor Shortlist
We’ve surveyed 667 hoteliers across more than 48 countries to understand which are the best Livechat & Chatbots vendors, along with everything you need to know in order to buy the right Livechat & Chatbots for your hotel (including our 2022 Livechat & Chatbots Guide). We also aggregate key decision criteria data including integration availability, partner ecosystem, expert recommendations and more (learn more about HTR’s ranking methodology).
Each property has different characteristics, needs, preferences and budgets. Use the filters below to instantly analyze thousands of reviews to find the perfect fit for your hotel.

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  • Featured: Vendors can subscribe to become Premium Members on HTR. This option sorts the directory first by Premium Members and then by HT Score.
  • Ht Score: The Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, customer support, user reviews, expert recommendations, integrations availability and geographic reach to help buyers better understand their products.
  • Popularity: Sorts listings by number of user reviews and reported installs, most to least.
Asksuite
4.9 (177 reviews)
Ht score logo 99 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2022 WINNER
Hoteliers voted Asksuite as the #1 Livechat & Chatbots provider in the 2022 HotelTechAwards
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World leader in smart service platform for hotels and resorts focused on doubling direct bookings.
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EasyWay
4.7 (44 reviews)
Ht score logo 86 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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third logo finalist 2022 FINALIST
Hoteliers voted EasyWay as the #3 Livechat & Chatbots provider in the 2022 HotelTechAwards
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Increase direct bookings with the EasyWay chatbot
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HiJiffy
4.6 (49 reviews)
Ht score logo 86 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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The all-in-one communication solution for hotels. Boost your revenue, tackle staff shortage and improve guest experience
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Book Me Bob
4.6 (48 reviews)
Ht score logo 85 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Introducing Bob, the premier AI chatbot trained by hoteliers for hoteliers
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Whistle
4.9 (41 reviews)
Ht score logo 84 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Give your website visitors a convenient way to chat with your team.
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HelloShift
4.6 (59 reviews)
Ht score logo 82 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Digitize your hotel with Staff Collaboration, Guest Messaging, WebChat, and Housekeeping in one app.
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Akia
5.0 (16 reviews)
Ht score logo 76 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Drive more direct bookings through your website.
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Quicktext
4.8 (204 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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second finalist logo 2022 FINALIST
Hoteliers voted Quicktext as the #2 Livechat & Chatbots provider in the 2022 HotelTechAwards
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Never miss a direct booking again.
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Bookboost AB
Lead Generation & Answer Guest Inquiries efficiently
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Hotelway
A hospitality specific chatbot + live chat to increase your revenue.
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PRODUCT BUNDLES
These Product Suites Also Contain Livechat & Chatbots
Other solutions that offer an integrated livechat & chatbots add-on module with their core product offering
Asksuite
4.9 (177 reviews)
Ht score logo 99 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
winner logo badge 2022 WINNER
Hoteliers voted Asksuite as the #1 Livechat & Chatbots provider in the 2022 HotelTechAwards
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Asksuite’s Livechat & Chatbots product suite also includes:

OVERVIEW
What is Livechat & Chatbots
Hoteliers everywhere are looking for a solution to automate repetitive guest inquiries. Chatbots provide the flexibility to implement guest messaging and free up your staff by leveraging artificial intelligence and machine learning. Chatbots have lots of uses in the hospitality industry from driving revenue in the booking process and deliver better customer experiences through concierge services. Chatbots are even being used in call centers to provide better real-time customer support using chatbot technologies.
Finding the right Livechat & Chatbots solution for your hotel depends on several variables ranging from user experience and pricing to functionality and support. This guide is designed to help you identify the best Livechat & Chatbots vendors, questions to ask on demos, read unbiased reviews from similar hoteliers and so much more.
BENEFITS
What are the benefits of using chatbots in hospitality?

Chatbots can deliver valuable benefits to hotels of all sizes, from higher guest satisfaction scores to increased revenue. In simple terms, a chatbot is a computer program that simulates conversation with a technology called natural language processing to answer questions and resolve inquiries without the need for human interaction. In hotels, chatbots can answer questions on your website, remind guests about check-in policies, book reservations at your outlets, send invoices, and more.

  • Answers questions: The chatbot can respond to a wide variety of guest queries at every stage of the guest experience. Pre-stay, the chatbot can answer questions on your website before a guest has booked. When the guest is in-house, the chatbot can also answer questions about your hotel or services.

  • Handles requests: In addition to simply providing information, a more sophisticated chatbot can facilitate transactions for your guests. For instance, a guest who is in-house can ask the chatbot to book a restaurant reservation or request a late check-out.

  • Encourage direct bookings and upsells: A chatbot can also drive revenue. On your website, the chatbot can share special offers for booking direct or room upgrades on the checkout page. During a guest’s stay, the chatbot can also promote your F&B or spa outlets and ancillary services that can increase your topline revenue.

  • Makes guest communication more efficient. Both guests and staff can benefit greatly from implementation of a chatbot. Guests will get faster, more accurate responses to their inquiries and can easily communicate with the chatbot via their preferred channel. Employees can work more efficiently without having to respond to the same questions over and over again, freeing up time to handle escalations or proactive relationship-building.

  • Boosts revenue and direct bookings. A chatbot acts like your secret sales weapon, using AI to recommend upsells and offers to guests along each step in their journey. Indirectly, a chatbot can also boost revenue by increasing your guest review scores.
FEATURES
Most Important Features of Hotel Chatbots

Instant replies: Guests don’t want to wait around for answers, so your chatbot must be able to respond to inquiries instantaneously.

Multi-channel functionality: The ability to communicate with guests on all channels (your website, email, SMS, Whatsapp, Facebook Messenger, WeChat, and more) helps a chatbot add maximum value.

Multiple language support: If your hotel welcomes many international guests, then you’ll want to find a chatbot with good multilingual support. When the chatbot can speak every guest’s language, it can significantly improve the guest experience because it knocks down the language barrier that might exist with in-person communication.

Natural tone and vocabulary: Nobody enjoys communicating with a chatbot that sounds like a robot or doesn’t understand what you’re saying, so it’s essential to choose a chatbot that understands slang and idioms.

Staff dashboard: No chatbot is perfect, and you will undoubtedly need to handle some complex inquiries manually from time to time. Chatbots include a dashboard that allow you to review all tickets and follow up on the ones the chatbot wasn’t able to resolve on its own.

Integrations: Maximize a chatbot’s power by connecting it to other systems at your hotel, like your property management system, your customer relationship management system, and your Facebook and Google pages.

PRICING
How much should you pay for a hotel chatbot?

Chatbots typically charge a monthly fee, and the fee increases with the level of functionality and support offered. You can find a very basic, industry-agnostic chatbot for around $50 per month, but note that these chatbots usually don’t have integrations with hospitality software, like your PMS. A basic chatbot designed for hotels will run around $100 per month, and a more advanced hotel-specific chatbot will be upwards of $200 per month. There’s usually no setup or implementation fee.

FAQs
Hoteliers Also Ask
Chatbots in hotels are computer programs that respond to guest inquiries and requests without interaction with a staff member.
In a hospitality context, a bot is a computer program that automates a process and eliminates the need for employees to complete that process. For example, a chatbot on your hotel’s website can answer questions from a potential guest without the guest needing to pick up the phone and call. At the same time, an employee doesn’t need to interrupt an in-person conversation with a guest to answer the phone to resolve the potential guest’s inquiry.
Two of the most popular hotel chatbots are Asksuite and Quicktext.
A chatbot enhances the guest experience by providing quick, accurate answers to guests’ questions. In addition, a good chatbot can strategically suggest upsells or add-ons that deliver an even better guest experience.
Chatbots can be categorized by level based on their capabilities. The most elementary type of chatbot can respond only to pre-defined FAQs, like “does your hotel have parking?” This chatbot usually operates with menus and buttons that the user clicks through. The second type of chatbot is the personalized chatbot, which is a step from the basic information chatbot. This chatbot incorporates information about the user into the conversation, like their stay dates or their name, to deliver a more tailored experience. The third type is a transactional chatbot, which can facilitate actions on behalf of the user. For example, a guest could use a transactional chatbot to order room service or book a spa appointment. Finally, the fourth type is the most advanced chatbot, the intelligent chatbot, which uses AI to resolve problems on its own.
Percentage of inquiries handled successfully by the chatbot: You’ll know a chatbot is doing a good job if it can handle around 80% of guest inquiries on its own. Guest satisfaction: Tracking your guest review scores pre- and post-chatbot implementation can help you determine the chatbot’s impact on guest satisfaction. Ideally, the chatbot will drive an increase in review score, especially if historical reviews mentioned problems with communication or response time.

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Mission
Help hoteliers maximize the use of technologies they already use, discover new ones they’ve never heard of and more effectively navigate the complex software buying journey.
Vision
To make the hotel industry the most technologically advanced industry on the planet.

We sell different types of products and services to technology companies to help them educate buyers, build their brand and grow their install base. These services are usually sold through bundled membership packages but are also sold a la carte and include: sponsored content, advertising, lead generation and marketing campaigns. While members do receieve many benefits to help improve their presence ranging from enhanced premium profiles to review collection services—membership status and sponsorship do not influence the HT Score ranking methodology in any way.

To learn more about our marketing services, visit our partner site

We rank products based on our proprietary ranking algorithm, the HT Score. The HT Score is an aggregated score out of 100 that is relative within each category that is intended to encapsulate key variables in the buying process including: customer ratings & reviews, partner ecosystem, integration availability, customer support, geographic reach and more.

Similar to REVPAR for hotels, the HT Score is intended to be a normalizing metric to be able to better compare different vendors. Instead of rate and occupancy, the two prinmary drivers are a blend of review quantity and average ratings. Also similar to REVPAR, the HT Score is a metric to aid in decision making but is not intended to be used as a sole factor when selecting vendors.

To learn more about the HT Score ranking methodology, visit our HT Score documentation and changelog

Maintaining independence and editorial freedom is essential to our mission of empowering hoteliers.

Core Hotel Tech Report content is never influenced by vendors and sponsored content is always clearly designated as such. Our team will only write sponsored content about products that we have either (1) demoed (2) gathered extensive user research on or (3) used ourselves.

To further protect the integrity of our editorial content, we keep a strict separation between our sales teams and authors to remove any pressure or influence on our analyses and research.

HTR crowd sources tens of thousands of verified reviews every year and aggregates hundreds of thousands of other data points ranging from expert recommendations to product integrations data which are instantly analyzed and made available to millions of hoteliers around the globe to discover, vet and research digital products for free on the platform to make technology decisions faster, easier and less risky-thus speeding up the pace of global innovation and adoption of technology.

Choosing the right software for your hotel depends on dozens of variables many of which can be quantified based on the characteristics of your property but many of which also come down to personal preference. Is your hotel a small property with limited budget? Or is your property a luxury resort with lots of outlets and high ADR? HTR is designed to offer dynamic filters to quickly be able to personalize the data set to your characteristics. We also break down hotels into key segments/personas based on common property characteristics that typically service as indicators that drive similar product decisions which are intended to help you save time and quickly identify the best match for your hotel or portfolio.

While HTR’s data set is constantly growing making its recommendations more representative and accurate over time, our programatic recommendations based on the HT Score, data and segment popularity are intended to serve as a tool for you to leverage in the buying journey but do not replace thorough due dilligence and research. No two hotels are alike and most purchasing decisions also include personal preferences which is why we highly recommend that buyers consider a minimum of 3-5 vendors during the research processthat you get live demos and price quotes from to be able to make an informed decision.