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10 Best Livechat & Chatbots

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2021 Winner HotelTechAwards
Hoteliers voted Asksuite as the #1 Livechat & Chatbots provider in the 2021 HotelTechAwards
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Asksuite Hotel Chatbot

HotelTech Logo score
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Asksuite is a global leader in omnichannel intelligent communication for hotels and resorts. The company developed the first 24-hour chatbot focused on increasing direct bookings....

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted Asksuite as the #1 Livechat & Chatbots provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted Quicktext as the #1 Livechat & Chatbots provider in the 2021 HotelTechAwards
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Quicktext

HotelTech Logo score
HT SCORE
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Digital (r)evolution in hospitality through AI & big data Quicktext's Velma is an AI powered chatbot for hotels, resorts and hotel chains that helps increase direct bookings and i...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted Quicktext as the #1 Livechat & Chatbots provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted Whistle as the #1 Livechat & Chatbots provider in the 2021 HotelTechAwards
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Whistle Chatbot

HotelTech Logo score
HT SCORE
86 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Automate your guest service with Whistle’s chatbot feature and never miss a chance to drive bookings or help your customers. Whistle's AI automatically detects and prompts tasks...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted Whistle as the #1 Livechat & Chatbots provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted HelloShift as the #1 Livechat & Chatbots provider in the 2021 HotelTechAwards
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HelloShift (Website Chat)

HotelTech Logo score
HT SCORE
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Over 70% of real-time chats are questions about bookings. Guests can chat with the front desk on your website and continue the conversation through text messages, phone conversati...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted HelloShift as the #1 Livechat & Chatbots provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted Akia as the #1 Livechat & Chatbots provider in the 2021 HotelTechAwards
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Akia Web Chat

HotelTech Logo score
HT SCORE
69 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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With Akia Web Chat, you can increase the likelihood of guests booking directly on your website by giving them a live channel of communication. Help bring browsing guests peace of ...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted Akia as the #1 Livechat & Chatbots provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted Bookboost AB as the #1 Livechat & Chatbots provider in the 2021 HotelTechAwards
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Bookboost Website Chat

HotelTech Logo score
HT SCORE
68 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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【Boost Efficiency⬆️】: reduce over 50% phone calls from repetitive inquiries (so hotel staff can focus on booking-related inquiries). 【Boost Guest Satisfaction⬆️】: ...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Winner HotelTechAwards
Hoteliers voted Bookboost AB as the #1 Livechat & Chatbots provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted Hotel Direct Booster as the #1 Livechat & Chatbots provider in the 2021 HotelTechAwards
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Hotel Direct Booster (Guest Inbox)

HotelTech Logo score
HT SCORE
68 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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HDB | Hotel Direct Booster is the French leader offering a solution to boost hotels direct bookings. Equip your hotel website with 24/7 salespeople by chat, to assist and convert ...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Winner HotelTechAwards
Hoteliers voted Hotel Direct Booster as the #1 Livechat & Chatbots provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted HiJiffy as the #1 Livechat & Chatbots provider in the 2021 HotelTechAwards
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HiJiffy Hotel Chatbot

HotelTech Logo score
HT SCORE
67 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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HiJiffy’s AI-powered chatbot and communications platform are there to help hotels increase direct bookings and improve customer care. HiJiffy solution centralizes, automates and...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Winner HotelTechAwards
Hoteliers voted HiJiffy as the #1 Livechat & Chatbots provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted Hotelway as the #1 Livechat & Chatbots provider in the 2021 HotelTechAwards
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Hotelway

HotelTech Logo score
HT SCORE
55 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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We are Hotelway, an agile team of industry professionals with years of experience in hospitality, technology and customer care. Our company specializes in AI based chatbots, makin...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Winner HotelTechAwards
Hoteliers voted Hotelway as the #1 Livechat & Chatbots provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted Zoho Corporation as the #1 Livechat & Chatbots provider in the 2021 HotelTechAwards
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Zoho (Live Chat)

HotelTech Logo score
HT SCORE
7 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Start proactive online live chat with your website visitors and provide live customer support. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get star...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Winner HotelTechAwards
Hoteliers voted Zoho Corporation as the #1 Livechat & Chatbots provider in the 2021 HotelTechAwards
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Recent Livechat & Chatbots News & Community Updates

Research: Website Chat Increases Direct Bookings for Hotels

By Meiru Lu
1 year ago

We have been emphasizing how important it is to always be ready for hotel guests and to react immediately upon their inquiries. However, how do you do this? Recently, academic researchers have proved that two-way communication and the use of website chat has significant positive effects on consumer behavior [1][2][3].  Translating to hotels: Website Chatincreases guest satisfaction and direct bookings. ‍ 1. Website Chat Increases GuestSatisfaction & WOM Guest satisfaction has never been valued enough by hotels. But what is the most effective way to increase satisfaction? A research in Finland [1] reveals that: consumers are positively influenced if the e-retailer communicates interactively with them on the website. In particular, interactive Website Chat can help consumers build trust and satisfaction of the seller. If sellers interact more with consumers and provide more information to them through Website Chat, consumers will be more satisfied [2]. Satisfied guests are highly valuable. They can generate more and better online reviews and potentially lead to further sales. But WOM (word-of-mouth) is even more important. It was found that Website Chat has the greatest effect on urging consumers to share positive WOM, which is considered the ultimate marketing objective [1]. A success case of Bookboost has reconfirmed that Website Chat leads to satisfied guests and positive WOMs. By installing Bookboost’s Website Chat and using Proactive Direct Messaging to send messages to guests, Jorplace Beach Hostel successfully enhanced guest satisfaction and increased average review score by over 11% in just two months. ‍ 2. Website Chat Has the Magic to Drive Hotel Direct Bookings For hotels, chatting on the website helps to gain more direct bookings. Another study shows that consumers who chat with sellers are more likely to make a purchase, and if sellers reply fast and frequently while providing the much-needed information on live chat, it can greatly increase consumer’s purchase and repurchase intention  [1][3]. We can confirm that guests love Website Chat. Our data shows that 52% of all Website Chat conversations are booking-related. More surprisingly, 97.5% of book-related conversations lead to successful direct bookings! This high-success-rate obviously proves that Website Chat has the magic to generate direct bookings. Both scientific research and real cases tell us, Website Chat increases guest satisfaction and direct bookings. In the new era of hospitality, it’s never a question to take the technology or not, it’s only the question to take it fast or not. ‍ Seize the opportunity, book a time with the Bookboost expert!