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10 Best Livechat & Chatbots

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Winner Badge
2022 Best Hotel Software
Hoteliers voted Asksuite as the #1 Livechat & Chatbots provider in the 2022 HotelTechAwards
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Asksuite Hotel Chatbot

HotelTech Logo score
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Asksuite is a global leader in omnichannel intelligent communication for hotels and resorts. The company developed the first 24-hour chatbot focused on increasing direct bookings....

Geography: Regional
Geography: Global Verified Customer Support: Yes No
Winner Badge
2022 Best Hotel Software
Hoteliers voted Asksuite as the #1 Livechat & Chatbots provider in the 2022 HotelTechAwards
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Finalist Badge
2022 Finalist HotelTechAwards
Hoteliers voted Quicktext as the #2 Livechat & Chatbots provider in the 2022 HotelTechAwards
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Quicktext

HotelTech Logo score
HT SCORE
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Digital (r)evolution in hospitality through AI & big data Quicktext's Velma is an AI powered chatbot for hotels, resorts and hotel chains that helps increase direct bookings and i...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
Finalist Badge
2022 Finalist HotelTechAwards
Hoteliers voted Quicktext as the #2 Livechat & Chatbots provider in the 2022 HotelTechAwards
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2022 Finalist HotelTechAwards
Hoteliers voted EasyWay as the #3 Livechat & Chatbots provider in the 2022 HotelTechAwards
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EasyWay Chatbot

HotelTech Logo score
HT SCORE
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Engage with your website visitors and increase direct bookings with a customizable web chat.

Geography: Regional
Geography: Global Verified Customer Support: Yes No
Finalist Badge
2022 Finalist HotelTechAwards
Hoteliers voted EasyWay as the #3 Livechat & Chatbots provider in the 2022 HotelTechAwards
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Finalist Badge
2022 Finalist HotelTechAwards
Hoteliers voted Book Me Bob as the #3 Livechat & Chatbots provider in the 2022 HotelTechAwards
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Book Me Bob - AI Chatbot

HotelTech Logo score
HT SCORE
88 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Conversational marketing is the fastest way to move potential guests through your booking process using the power of real-time conversations. It engages potential guests in dialog...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
Finalist Badge
2022 Finalist HotelTechAwards
Hoteliers voted Book Me Bob as the #3 Livechat & Chatbots provider in the 2022 HotelTechAwards
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Finalist Badge
2022 Finalist HotelTechAwards
Hoteliers voted Whistle as the #3 Livechat & Chatbots provider in the 2022 HotelTechAwards
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Whistle Chatbot

HotelTech Logo score
HT SCORE
88 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Automate your guest service with Whistle’s chatbot feature and never miss a chance to drive bookings or help your customers. Whistle's AI automatically detects and prompts tasks...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
Finalist Badge
2022 Finalist HotelTechAwards
Hoteliers voted Whistle as the #3 Livechat & Chatbots provider in the 2022 HotelTechAwards
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Finalist Badge
2022 Finalist HotelTechAwards
Hoteliers voted HelloShift as the #3 Livechat & Chatbots provider in the 2022 HotelTechAwards
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HelloShift (Website Chat)

HotelTech Logo score
HT SCORE
86 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Over 70% of real-time chats are questions about bookings. Guests can chat with the front desk on your website and continue the conversation through text messages, phone conversati...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
Finalist Badge
2022 Finalist HotelTechAwards
Hoteliers voted HelloShift as the #3 Livechat & Chatbots provider in the 2022 HotelTechAwards
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Finalist Badge
2022 Finalist HotelTechAwards
Hoteliers voted HiJiffy as the #3 Livechat & Chatbots provider in the 2022 HotelTechAwards
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HiJiffy Hotel Chatbot

HotelTech Logo score
HT SCORE
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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HiJiffy’s AI-powered chatbot and communications platform are there to help hotels increase direct bookings and improve customer care. HiJiffy solution centralizes, automates and...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
Finalist Badge
2022 Finalist HotelTechAwards
Hoteliers voted HiJiffy as the #3 Livechat & Chatbots provider in the 2022 HotelTechAwards
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Finalist Badge
2022 Finalist HotelTechAwards
Hoteliers voted Akia as the #3 Livechat & Chatbots provider in the 2022 HotelTechAwards
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Akia Web Chat

HotelTech Logo score
HT SCORE
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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With Akia Web Chat, you can increase the likelihood of guests booking directly on your website by giving them a live channel of communication. Help bring browsing guests peace of ...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
Finalist Badge
2022 Finalist HotelTechAwards
Hoteliers voted Akia as the #3 Livechat & Chatbots provider in the 2022 HotelTechAwards
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Finalist Badge
2022 Finalist HotelTechAwards
Hoteliers voted Bookboost AB as the #3 Livechat & Chatbots provider in the 2022 HotelTechAwards
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Bookboost Website Chat

HotelTech Logo score
HT SCORE
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reduce over 50% of repetitive inquiries, so your hotel staff can focus on booking-related tasks instead! With Bookboost’s Website Chat tool, you’ll free up valuable time and r...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
Finalist Badge
2022 Finalist HotelTechAwards
Hoteliers voted Bookboost AB as the #3 Livechat & Chatbots provider in the 2022 HotelTechAwards
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Finalist Badge
2022 Finalist HotelTechAwards
Hoteliers voted Hotelway as the #3 Livechat & Chatbots provider in the 2022 HotelTechAwards
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Hotelway

HotelTech Logo score
HT SCORE
69 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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We specialice in AI based Communication tools, like e.g. chatbots and other promo tools, making hotel guest communication simple, meaningful and profitable. Awarded as the most pr...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
Finalist Badge
2022 Finalist HotelTechAwards
Hoteliers voted Hotelway as the #3 Livechat & Chatbots provider in the 2022 HotelTechAwards
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Recent Livechat & Chatbots Articles

How Hotel Tech Can Help with Labor Shortages

by
Sarah Duguay
1 month ago

As travel opens up, so comes a surge of travel. Pent-up desire for holidays has resulted in what some are calling ‘revenge travel.’ After some hesitation, hoteliers are reporting more demand than ever since the beginning of the pandemic. This has resulted in a challenging scenario. Before COVID-19, the hospitality industry was no stranger to employee retention and acquisition issues. But suddenly, faced with low bookings, many hotels had to make the difficult decision to lay off staff. Fast forward to today, some hotels have been forced to turn away guests because of even greater staff shortages than before. While theories abound about shortages, accompanied by HR strategies to attract new hotel employees, we’re here to remind you to take a deep breath because hotel tech is here to help! Tried and true, existing hotel tech can help your hotel with labor shortages by making operations more efficient and less time-consuming while improving the guest experience.   PMS Features and Integrations Alleviate Hotel Labor Shortages According to Revinate, 95% of hoteliers are facing a staff shortage while occupancy is experiencing record highs. One hotel in their report said their shortage has them operating with only 70-75% of their staffing levels. This is the norm, not the outlier, in today’s market. But, as many independent hotels learned during the pandemic, those with a cloud-based property management system (PMS) already have a leg-up on their ability to streamline operations and maximize staff. Because, as the name implies, cloud-based PMS exist in the ‘cloud’ (they run online), operators can manage their hotels from anywhere at any time. Hotel managers no longer need to drop everything and dash back to the hotel to deal with accounting issues or make rate changes. Front-desk duties, such as group management and availability calendars, or back-office tasks, like rate management and financials, are all at your fingertips, wherever you are.   Automation. Nothing streamlines operations like automated systems! At the heart of operations, the PMS automatically coordinates reservations, inventory and availability, housekeeping, and reporting, centralizing data to streamline front- and back-office tasks. For example, instead of manually sending routine emails to guests, set up and send templated emails from your PMS automatically based on defined triggers for booking confirmation, pre-arrival, check-in and post-stay communications, waitlists, group bookings, rental agreements, and more.  A cloud PMS is easily integrated with your other hotel systems — including payment gateways, OTAs, point-of-sale systems, locking systems, CRMs, and revenue management software, etc. — to automatically share relevant reservation data with those systems so that staff don’t have to manually re-enter information into multiple systems. System integration with your PMS at the core is an important part of automating processes and maximizing efficiency.   Self Check-in: Let guests jump the queue with online registration and self check-ins — saving you time and resources in the process. Typically, hotel guest check-ins — with forms to sign and policies to review — take around five minutes per guest and often result in queues, occupying your front desk staff and frustrating guests. By moving this process online, all agreements, waivers, screening, and guest information collection is completed online by your guests in advance of arriving at the hotel, improving the guest experience by not having to wait in a physical queue, while simultaneously saving staff a lot of time! With automated email or SMS communications, payment gateway and mobile key integration, the entire check-in process can be automated.   Rate Management: Flexible rate management tools make monitoring and adjusting pricing a cinch, from creating group discounts and package rates to instant overrides. Yield management functionality allows you to automatically adjust prices based on predetermined occupancy rules — talk about a time saver! If you haven’t already added a commission-free online booking engine (OBE) to your property’s website, this is your first order of business. Integrated with the PMS, reservations made by guests using the OBE are automatically updated in the PMS, and live rates and availability are always displayed online. Not only will you save valuable employee time from taking reservations by phone and email but today’s guests expect (and many even prefer) to book online. While OTAs are a great way for guests to find you and book online, why not offer your own online bookings and save on commissions? Speaking of OTAs, you’ll also save time by integrating your OTA channels or channel manager with your PMS to synchronize live inventory, rates and availability across channels, instead of managing each separately. Plus, all reservations coming through your channel partners are automatically updated in your PMS so no matter where guests book, they always have access to up-to-date availability. Integrating your PMS with your online distribution channels is a must for maximizing time and preventing overbooking.    Housekeeping reports: While a PMS cannot perform housekeeping duties, it can make housekeeping processes more efficient, which is essential with a lean staff. With a mobile housekeeping report, staff can check their housekeeping schedule using their own mobile phones, to see which rooms are vacated and ready to be cleaned and to mark rooms as clean as they go, adding housekeeping notes and maintenance alarms as required. The front desk is kept in the loop in real time with the same system. Furthermore, checklists for each room keep staff on track to ensure nothing is overlooked — because as you know, when it comes to cleanliness, guest standards are higher than ever before due to the pandemic.   Mobile keys: Keyless entry is an elegant accompaniment to online registrations and check-ins. While it may seem small, keyless entry technology removes the headache of keys altogether, whether it’s actual keys or cards. No more sanitizing, organizing, re-setting, or distributing. With keyless entry system integration with your PMS, guests can simply unlock their room door with their mobile device. Along with online check-ins, keyless entry integration allows guests to bypass the front desk altogether! Imagine no guest lineups at the designated check-in time and no key drop-offs at check-out. Did we just hear a sigh of relief?   Save time, resources, and money by employing smart room technologies. Allowing guests to adjust room temperature and lighting with their phones puts comfort into the palm of their hands. Better still, IoT offers the ultimate in personalization with room light levels that adjust with the time of day, and keeps the room temperature at exactly the right level — automatically. This kind of efficiency decreases demand on housekeeping and maintenance teams and helps with your sustainability initiatives.    Chatbots: Hotel Chatbots are an excellent way to assist your online guests 24/7 without any extra effort from staff. Integrated with your hotel's website and/or within your guest messaging app, an AI or rules-based chatbot can assist guests with booking, requests, FAQs, upsells, and local recommendations. Younger generations are the most comfortable seeking help from chatbots, with many guests preferring to search for answers this way than connecting with a real human — which frees up your human employees for in-person help.   Robot room service: A couple of years ago, robot room service was exclusively seen as a novelty service to delight guests. But in the age of COVID-19, it’s obvious to see the practical utility of employing robots by reducing human contact (and thus germs) and by reducing the need for bellhops. Because labor shortage is a trend that existed even before the pandemic hit, perhaps investing in robot room service is no longer pie in the sky. Isn’t technology an amazing thing? Instead of providing a lack of care or impersonal service (a common fear about using technology), today’s hotel tech provides hoteliers with a way to upgrade the guest experience even in the face of decreased staffing. If your property does not have one already, a robust and innovative cloud PMS like WebRezPro can set you on the path toward hospitality excellence and higher revenue, not to mention less stress.  

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Recent Livechat & Chatbots News & Community Updates

Research: Website Chat Increases Direct Bookings for Hotels

By Meiru Lu
2 years ago

We have been emphasizing how important it is to always be ready for hotel guests and to react immediately upon their inquiries. However, how do you do this? Recently, academic researchers have proved that two-way communication and the use of website chat has significant positive effects on consumer behavior [1][2][3].  Translating to hotels: Website Chatincreases guest satisfaction and direct bookings. ‍ 1. Website Chat Increases GuestSatisfaction & WOM Guest satisfaction has never been valued enough by hotels. But what is the most effective way to increase satisfaction? A research in Finland [1] reveals that: consumers are positively influenced if the e-retailer communicates interactively with them on the website. In particular, interactive Website Chat can help consumers build trust and satisfaction of the seller. If sellers interact more with consumers and provide more information to them through Website Chat, consumers will be more satisfied [2]. Satisfied guests are highly valuable. They can generate more and better online reviews and potentially lead to further sales. But WOM (word-of-mouth) is even more important. It was found that Website Chat has the greatest effect on urging consumers to share positive WOM, which is considered the ultimate marketing objective [1]. A success case of Bookboost has reconfirmed that Website Chat leads to satisfied guests and positive WOMs. By installing Bookboost’s Website Chat and using Proactive Direct Messaging to send messages to guests, Jorplace Beach Hostel successfully enhanced guest satisfaction and increased average review score by over 11% in just two months. ‍ 2. Website Chat Has the Magic to Drive Hotel Direct Bookings For hotels, chatting on the website helps to gain more direct bookings. Another study shows that consumers who chat with sellers are more likely to make a purchase, and if sellers reply fast and frequently while providing the much-needed information on live chat, it can greatly increase consumer’s purchase and repurchase intention  [1][3]. We can confirm that guests love Website Chat. Our data shows that 52% of all Website Chat conversations are booking-related. More surprisingly, 97.5% of book-related conversations lead to successful direct bookings! This high-success-rate obviously proves that Website Chat has the magic to generate direct bookings. Both scientific research and real cases tell us, Website Chat increases guest satisfaction and direct bookings. In the new era of hospitality, it’s never a question to take the technology or not, it’s only the question to take it fast or not. ‍ Seize the opportunity, book a time with the Bookboost expert!

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