Directful - Chatbot

An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.

Trigger messages when travellers show an interest in the booking request but the booking is not performed.

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.

Communicate personalized room upgrade opportunities during the pre-arrival phase.

Send automated messages to communicate personalized upselling campaigns.

Automate workflows that are triggered throughout the guest stay.

Create automatic notifications and digitalize repetitive administrative tasks.

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.

Create specific campaigns for past guests offering special deals, boosting the hotel’s loyalty program.

Save time answering the most frequently asked questions with pre-filled responses.

Allow the control of multiple hotels from the same chain/group within the same account

No limitations in terms of the number of human agents using the solution to manage tickets

A technique used to determine whether data is positive, negative or neutral

Self-supervised learning for unlabeled data, removing the need for manually labelling

Understand the intent that is being requested by the user

Analyse Big Data to create clusters and segments based on user patterns

Build comprehensive profiles of customers using AI techniques

Use Machine Learning models to predict business variables as sales, risks or trends