myDigitalOffice

Ranked 2 (out of 41) in Reporting & Accounting Software

Reporting & Accounting Software

Hotel Information Management and Back-Office Automation Solutions

Ratings Snapshot

Certificate of Excellence
Read 102 reviews
89%
Recommend
HTR Score icon
HT SCORE
94 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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myDigitalOffice has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #2 out of 41 in Reporting & Accounting Software

Ease of Use
4.4/5
ROI
4.4/5
Implementation
4.2/5
Customer Support
4.4/5
Verified Customer Support

myDigitalOffice’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Branded Leader: M3
    90%
    26 verified reviews
  • Limited Service 16 verified reviews
    92%
    16 verified reviews
  • Motel 9 verified reviews
    82%
    9 verified reviews
  • Airport/ conference Leader: myDigitalOffice
    90%
    9 verified reviews
  • City Center 7 verified reviews
    96%
    7 verified reviews
  • Extended Stay Leader: myDigitalOffice
    98%
    6 verified reviews
  • Boutique Leader: M3
    78%
    5 verified reviews
  • Hostel Leader: Omniboost
    95%
    2 verified reviews
  • Vacation Rental Leader: myDigitalOffice
    40%
    1 verified reviews

myDigitalOffice Overview

Top Alternative: M3 (Accounting)

myDigitalOffice Overview

myDigitalOffice (MDO) is a cloud-based information management platform that enables hospitality professionals to access their hotels' data from one place and in real time. Critical hotel performance metrics come from many sources; i.e. PMS, CRS, labor management, payroll, accounting, guest satisfaction, etc. MDO brings this data together, creating a one stop shop reporting hub for your entire port...

About myDigitalOffice

Founded in 2015 | Headquarters in Bethesda United States | 35 employees

myDigitalOffice is an end-to-end information management platform for sourcing, processing and storing hospitality data in the cloud. Our SaaS solutions help hot...

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Integrates with

  • Direct Booking Tools
  • Property Management Systems
  • Revenue Management Systems
Browse integrations (5 verified)

Pros & Cons

Like 89% recommend

General Manager from Branded

-I really enjoy getting a screenshot of my revenue daily. It's nice that everything is uploaded into one platform and all the busy work is done for me in terms of comparing to STLY and where we are to budget. -I like al...

President from Branded

The cloud-based automation instantly eliminates hours of applying manual data. MDOs' machine learning technologies consolidates documents for faster back-office tasks.

Bench General Manager from Hostel

myDigitalOffice is a great site. It is very easy to use and very intuitive for new users. This site is a blessing for a hotel company with many hotels over several states. We can share large documents and other informati...

Director of Operations from Boutique

-the process of uploading reports should be much easier -many times when we upload reports they are not showing in the report -many technical issues, they should be resolved and make the uploads simple and accurate -...

General Manager from Branded

link on bottom does not seem to work for me? would be nice to compare to Budget and/or STLY

General Manager from Limited Service

Matching the names of the reports in MDO with the names of the reports from our PMS system so that there isn't additional time needed to assign the report name

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

myDigitalOffice systems automates our workflow in an extremely efficient manner with accurate reporting across all of our projects and various systems and it allowed us to work smarter and not harder while driving revenue and growth.

by Brent Tinter (The Lodging Conference) on December 17, 2020

See more answers (7)
Question:

What differentiates this product or service from the competition?

Answer:

This product was so efficient that it allowed our staff to be more productive in other core areas of hospitality. The customer service that we received from myDigitalOffice was top notch and they assisted us whenever we needed.

by Brent Tinter (The Lodging Conference) on December 17, 2020

See more answers (7)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

This product was so efficient that it allowed our staff to be more productive in other core areas of hospitality. The customer service that we received from myDigitalOffice was top notch and they assisted us whenever we needed.

by Brent Tinter (The Lodging Conference) on December 17, 2020

See more answers (7)
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+ 5 recommend
Recommended by Show More (3)

myDigitalOffice Alternatives

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Find the perfect fit

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GETTING STARTED

Download the 2021 Reporting & Accounting Software buyer’s guide

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Features

  • Daily Reporting
  • PMS Mapping
  • Document Imaging
  • General Ledger
  • Accounts Payable
  • Financial Reporting
  • Cash Management
  • Check Writer
  • Budgeting
  • Forecasting
  • Construction Cost Tracking
  • User Security
  • Report Writer
  • Use Tax
  • 1099
  • 1096
  • Import/Export

Active Markets

MARKETS SERVED
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
  • North America
VERIFIED MARKETS
  • United States
  • Canada

102 Verified myDigitalOffice Reviews

Likelihood to Recommend
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This vendor is 30% below the category average..

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This vendor has fewer recent reviews than average compared to other top Reporting & Accounting Software providers. It is advised that you ask for recent references before proceeding.

October 18, 2021

myDigitalOffice Review: Excellent company to work with

VP Of Internal Audit from Extended Stay in West Palm Beach (United States)

Recommend 10/10
Full blue star
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What do you like most?

I really appreciate the personalized service! The MDO team always goes out of their way to make sure we are satisfied! Any issues are fixed quickly. The paperless night audit system is easy to use and u...

What do you dislike or think could be improved?

Nothing- when we do have issues, they are quickly addressed by the MDO team. Thank you for all you do!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 12, 2021

myDigitalOffice Review: Outstanding Customer Support

Director of Business Operations from Airport/ conference in SeaTac (United States)

Recommend 10/10
Full blue star
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What do you like most?

The bi-weekly check-ins and support team that goes above and beyond what you would normally expect from a tech company.

What do you dislike or think could be improved?

So far, MDO has fixed every bug we've presented to them. The only thing I would recommend is if they could be more proactive and find some of the bugs on their own.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 06, 2021

myDigitalOffice Review: Above and Beyond

Financial Manager from Other in Houston (United States)

Recommend 10/10
Full blue star
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What do you like most?

Our management group has been with myDigitalOffice for many years now. What I can say, is they are constantly evolving with the needs of the industry. Very in touch with what it takes to keep with the l...

What do you dislike or think could be improved?

Discounted pricing, as the industry is still in a downturn. Although, I know it's hard on everyone, including hotel data platforms such as yourselves.

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5

October 06, 2021

myDigitalOffice Review: MDO is EXCELLENT

Regional Manager Internal Control at Marriott International from Other in Rosemont (United States)

Recommend 10/10
Full blue star
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What do you like most?

MDO is easy to understand and to navigate. It is an excellent tool that can be customized to retain documents, to document electronic evidence of review, to monitor compliance, and to perform remote audit...

What do you dislike or think could be improved?

MDO can be customized according to the organization needs. Sometimes it will require a very complex steps and will require times to design. Yet, MDO has always willing to listen and to improve any recomme...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

February 24, 2021

myDigitalOffice Review: Innovative Solutions, Customer Focused & Environmentally Friendly Company

Manager of Internal Controls/ Hotel Operations from Other in Charlotte (United States)

Recommend 8/10
Full blue star
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What do you like most?

MDO has greatly assisted our company with reducing our carbon footprint and with helping us save money through the use of their MDO platform for electronic document storage. Customer service is fast and...

What do you dislike or think could be improved?

Roll outs and updates can be slow to come to fruition and seem to pose challenges with configuration to the development team- which leaving gaps and inefficiencies in our organization.

Customer Support
5
Ease of Use
3.5
Value for money
4
Implementation
4.5

December 17, 2020

myDigitalOffice Review: Significantly increase your efficiency in making decisions for your hotels

Managing Partner from Limited Service in Orange (United States)

Recommend 10/10
Full blue star
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What do you like most?

Their leadership team is responsive, attuned, and incredible helpful. They live out the hospitality values in the customer service they provide to each of our hotels. It's clear that they want you to be ...

What do you dislike or think could be improved?

Log in to the portal and play around with it, as it's agility is a huge benefit. You can fully customize reporting based on your needs, and it will significantly increase your efficiency in making decisio...

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

Pricing

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myDigitalOffice hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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