Mobile Ordering & Room Service
Published by STAY
Rethinking Guest Experience
Ratings Snapshot
94%
Recommend
#3
Popularity index
HT SCORE
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #3 out of 68 in Hotel Guest Apps
Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.6/5
Customer Support
4.8/5
Verified Customer Support
STAY’s customer support processes haven’t yet been verified by Hotel Tech Report.
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STAY Guest App Overview
STAY Guest App Overview
STAY digitize your guests’ experience with an all-in-one cloud platform which makes your staff’s processes and daily tasks more agile, increasing your guests’ satisfaction. The STAY system creates a first class hotel app with no code. In just few minutes, your guests have a complete app to do requests, reservations, room services, chat in real time with your staff and give feedback about ...
About STAY View website
Founded in 2012 | Headquarters in Madrid, Spain | 23 employeesSTAY is the leading Guest Experience System for Hotels & Resorts. Provide your guests with the most innovative mobile experience in the market for their stay.
Product Modules
Mobile Ordering/Room Service
Mobile Ordering & Room Service
INCLUDED
Enable guests to order right from their mobile device.
Mobile Room Key
Mobile Key & Keyless Entry
ADD-ON
Plastic era is over. The keys are in their own smartphones so your hotel will save money.
Concierge
Concierge Software
INCLUDED
Manage all your guests' needs within the one system. Provide the best guest experience.
Guest Surveys & Feedback
Guest Surveys & Feedback
INCLUDED
Engage your guests with active listening. Get real time quantitative and qualitative feedback.
Concierge Chat
Guest Messaging Software
INCLUDED
Improve your communication with your guests.
1/9
Integrates with
- Marketplaces & Integrators
- Property Management Systems
- Staff Collaboration Tools
Need a custom integration?
What customers love about STAY Guest App
94% recommend
Director Desarrollo de Software
The possibility of being able to offer the guest all the hotel information on their own device. Being able to respond immediately to guest needs and questions. To be able to personalize this attention individually. It al...
Hotel Manager
personalized attention from the entire team , and it is a software that allows us to offer the best experiences to our customers with their app. They value it very positively because it is easier and more comfortable for...
Direccion
Have all the hotel services on the platform and be able to help and inform the client without the need for printed paper
Expert Q&A and Partner Recommendations
STAY hasn’t been recommended by any experts or partners yet
Learn more about expert recommendations
Recommended by
Features
Want to go behind the scenes and see how STAY Guest App works?
Clients & references
References & testimonials
Having all the hotel information in one place and in real time helps our guests make the most of their vacations.
After the Covid-19 crisis, we needed to offer all our services efficiently, as always, but reducing personal contact. And here STAY has been key.
Case studies
- How Hard Rock Hotel Ibiza improved its Guest Experience after the reopening
- Hard Rock Hotel Ibiza
- Branded Hotels in San Jorge de ses Salines
Awards & Certifications
STAY doesn’t have any awards or certifications
Active Markets
MARKETS SERVED
- Antarctica
- North America
- South America
- Europe
- Central America
- Asia Pacific
- Middle East
- Africa
- Oceania
- Spain
- Mexico
- Colombia
- Germany
- Aruba
- Maldives
- Italy
- Bahamas
- Austria
July 21, 2022
STAY Guest App Review: Really useful and helpful web app
Key User from Other in San Sebastián de los Reyes (Spain)
Recommend
10/10
What do you like most?
It increases and makes it much more easy to contact and communicate with guests, the mangagement of their request is quicker and helps the different departments to solve the problems. The guests really ap...
What do you dislike or think could be improved?
At the moment, we haven't had any problem or luck of content at all, so we have nothing to say about this web app to improve.
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5
July 19, 2022
STAY Guest App Review: Best of the best #app #order #request #communicate #directory
Recommend
10/10
What do you like most?
This great tool help us to increce fluency and effectiveness communication with our guests. Lots of integrations with other tools we use daily. All in one for our resort directory. Open to develop new fun...
What do you dislike or think could be improved?
Continue improving new features and new integrations tools. Good idea soon to add the possibility to integrate chatbot or similar.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
July 12, 2022
STAY Guest App Review: A very complete platform that helps us digitize and optimize many of our processes
Assistant Manager - SAAJ Hotels from Boutiques in Las Palmas de Gran Canaria (Spain)
Recommend
10/10
What do you like most?
A very complete platform with all the tools and functions that a Hotel may need. We really like the interface design and the ease of making changes or adding new information to the platform. It is undoubt...
What do you dislike or think could be improved?
At the moment there is nothing that we believe can be improved. We are quite satisfied with all the tools that the platform offers us.
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5
June 08, 2022
STAY Guest App Review: This application allows you in a very simple way to be able to show your clients all the services in a very vi...
General Manager from Branded Hotels in Madrid (Spain)
Recommend
9/10
What do you like most?
The part that I like the most is the simplicity when loading the information, as well as the ease when making changes or entering new information in the application, in addition to the support, fast and e...
What do you dislike or think could be improved?
In principle I can't think of anything else, I think that today all the needs we have had at the time of its implementation and usability have been covered.
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
June 03, 2022
STAY Guest App Review: Team with a brutal Customer Service but a tool still in the process of improvement.
CMO from Vacation Rentals & Villas in Barcelona (Spain)
Recommend
8/10
What do you like most?
The team behind it, Patricia, the person who has assigned us a 10, the tool is intuitive and easy to use but it still lacks integrations such as payment via App, reporting for chains.
What do you dislike or think could be improved?
A payment integration via App is needed, automatic reporting to the email of a hotel or chains. Automatic alerts.
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
May 31, 2022
STAY Guest App Review: Great
Deputy Manager from Resorts in Lanzarote (Spain)
Recommend
10/10
What do you like most?
It is very intuitive and very clear to the client. You have options for reservations or on request. A product with many options that adjusts to the needs of each area. They are also very fast and efficien...
What do you dislike or think could be improved?
In my opinion it is very complete and we have not yet found anything to improve. Meets all requirements. Complies with everything.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
Pricing
Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
Less than $3/room/month
Recent News & Content
Recent articles
STAY doesn’t have any recent coverage yet
Recent press releases
Resources & reports
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Jefe de Recepcion
The composition for the client's visualization and does not require much explanation for the transfer of content. It is very intuitive and friendly