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STAY Guest App
4.8 (214 REVIEWS)
HT Score
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
STAY Guest App
Ranked 2 (out of 79) in Hotel Guest Apps
The Guest Experience OS used by the top hotel chains.
96% recommended by 186 hotels
STAY has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.
Ratings Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, STAY Guest App is the #7 most trending product in the Hotel Guest Apps category (out of 79) and the #369 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSTAY has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted STAY as the #1 Hotel Guest Apps provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About STAY Guest App
Founded in 2012 | Headquarters in Madrid, Spain | 47 employees
Top hoteliers use STAY’s Guest Experience OS to provide access to all hotel services from the guests’ smartphones.
The hotel will reduce annoying queues at the front desk, streamline staff operations and increase consumption during the stay, among other benefits for both staff and guests.
Over 1,000 hotels in 67 countries have trusted us to improve their guest's experience and take it to the next level. We work with a variety of prestigious hotel chains like NH Hotels, Meliá, Palladium, Berceló, RIU or AMR Collection, as well as independent hotels and resorts.
Intuitive to use, simple to implement. It's always about finding the best solution to make hotel life easier for everyone.
Guest Experience Made Easy.
Capabilities
Guest Directory
Guest Directory
Put all the essential info at your guests’ fingertips with an easy-to-find and always-accessible feature.
Booking System
Booking System
Provide easier access to your services and save your staff time by enabling reservations. Within seconds, your guests will be able to book what they need. You'll soon see an increase in transactions.
Mobile Ordering
Mobile Ordering
Empower guests to order and pay from their smartphones, eliminating wait times, streamlining operations, and boosting revenue, even in areas without staff presence.
Task Manager
Task Manager
Increase your team agility when it comes to taking care of guests. You'll be able to manage tasks and requests better if everything is centralized.
Restaurant Management
Restaurant Management
The restaurant business is all about organizing in a chaotic environment. Keep everything under control and maximize your restaurants’ performance.
Concierge Chat
Concierge Chat
Communicate with guests in real time with a live chat that will help your staff make your guest experience amazing.
Instant Feedback
Instant Feedback
Negative reviews hurt. Especially those you can avoid if you act quickly. Transform negative experiences into positive ones through real-time reviews.
Insights & Analytics
Insights & Analytics
Obtain real-time statistics on how your services are being used, so you know what works well and what needs to be improved. You'll make better decisions that help your business grow.
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Available Add-ons & Modules
Mobile Ordering/Room Service
Mobile Ordering & Room Service
Enable guests to order right from their mobile device.
Mobile Room Key
Mobile Key & Keyless Entry
Plastic era is over. The keys are in their own smartphones so your hotel will save money.
Concierge
Concierge Software
Manage all your guests' needs within the one system. Provide the best guest experience.
Guest Surveys & Feedback
Guest Surveys & Feedback
Engage your guests with active listening. Get real time quantitative and qualitative feedback.
Pricing
Pricing Available By Request
STAY has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare STAY to Top Alternatives
Their stays are unique, make them memorable.
Mobile/Appless
Want to find out if STAY is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Popularity by Segment
Size
2 | X-Small (1-9 room)
2 | Small (10-24 room)
20 | Medium (25-74 room)
65 | Large (75-199 room)
124 | X-Large (200+ room)
Country
111 | Spain
26 | Mexico
9 | Italy
9 | Dominican Republic
8 | Germany
5 | Morocco
5 | Netherlands
5 | Argentina
4 | Colombia
4 | Portugal
3 | Netherlands Antilles
2 | United Kingdom
2 | Norway
2 | Chile
2 | Brazil
2 | Bahamas
2 | Maldives
1 | Uruguay
1 | Tanzania
1 | Switzerland
1 | Austria
1 | Ecuador
1 | France
1 | Greece
1 | Turkey
1 | Kuwait
1 | Aruba
1 | Jamaica
1 | Indonesia
1 | South Africa
Type
83 | Resorts
70 | Branded Hotels
60 | Luxury Hotels
47 | City Center Hotels
15 | Hostels
13 | Vacation Rentals & Villas
11 | Bed & Breakfast & Inns
10 | Boutiques
6 | Casinos
5 | Airport/Conference Hotels
2 | Limited Service & Budget Hotels
2 | RV Parks & Campgrounds
1 | Extended Stay & Serviced Apartments
1 | Motels
Region
145 | Europe
26 | North America
16 | Central America
15 | South America
7 | Africa
3 | Asia Pacific
2 | Middle East
Category
214 | Hotel Guest Apps
Hotelier Rating
9
All-in-one solution to streamline guest experience
Brand Manager from 100 to 199 room Branded Hotel in (United Kingdom)
Verified
11 months ago
Ease of use to add or make any amends to the sections, flexibility within the sections for adding menus or booking options, how modern the platform looks and how easy it is for guests to use.
United Kingdom
United Kingdom
Brand Manager
Large Hotel
10
Great service
Subdirector from 200 to 499 room Branded Hotel in Marbella (Spain)
Verified
11 months ago
The speed in the management when some action is requested by the hotel. They are very effective and that is appreciated.
Spain
Spain
Subdirector
X-Large Hotel
8
Review at IT Level
from 500+ room in Campofelice di Roccella (Italy)
Verified
11 months ago
What I like the most is their capability of integration (we have lots of internal applications) and their support team
Italy
Italy
X-Large Hotel
10
Stay
operations from 500+ room Vacation Rentals & Villa in Roquetas de Mar (Spain)
Verified
11 months ago
For us, the best value is the functionality and how they adapt to customer needs. It Is really easy to use.
Spain
Spain
operations
X-Large Hotel
10
Hosted Client Application
General Manager from 100 to 199 room City Center Hotel in Madrid (Spain)
Verified
11 months ago
Fast and efficient attention by the app managers. The application is intuitive and easy to update by sending information by mail, it is also easy to make certain changes yourself. The information in the app is very well organized and it is easy to communicate to our customers the desired information.
Spain
Spain
General Manager
Large Hotel
10
great tool
Director de hotel from 75-99 room Branded Hotel in Valladolid (Spain)
Verified
11 months ago
It is a very comfortable, agile and easy to use tool. Any questions, the attention of the people who manage it is very fast, and that is appreciated.
Spain
Spain
Director de hotel
Large Hotel
10
Great team and great product!
CEO from 50-74 room Vacation Rentals & Villa in Cape Town (South Africa)
Verified
11 months ago
Working with the team has been a pleasure! Fast and efficient responses. The App itself works great and everyone likes the look and features. We are happy with the product and can highly recommend.
South Africa
South Africa
CEO
Medium Hotel
10
Hotel guest Apps
Quality Manager from 100 to 199 room Luxury Hotel in (Indonesia)
Verified
11 months ago
Give all the info online to the customer, we save paper and It can be change on the same day you decided to change it. No need to send to the printer.
Indonesia
Indonesia
Quality Manager
Large Hotel
10
Stay Empathy
Chief Sales and Marketing Officer from 100 to 199 room Branded Hotel in Sant Antoni de Portmany (Spain)
Verified
11 months ago
- Amazing empathy and flexibility to implement new functionalities in the APP, - Great know how about the travel industry sector, -
Spain
Spain
Chief Sales and Marketing Officer
Large Hotel
10
Very useful and efficient
Head of marketing & ecommerce from 500+ room Branded Hotel in Tarragona (Spain)
Verified
11 months ago
ux and easiness of use / simple to set up / very giod customer driven functionalities / affordable for sme’s
Spain
Spain
Head of marketing & ecommerce
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
When it comes to our main activity, they were able to get integrated with us through our Civitfun Hub in a very convenient way. Offering online check in among their functionalities was key for them and for anyone in the guest app sector. In fact, I would highlight that it is precisely the large variety of functionalities what makes STAY stand out among the rest.
Showing all answers to: "What does this product or service do well?"
When it comes to our main activity, they were able to get integrated with us through our Civitfun Hub in a very convenient way. Offering online check in among their functionalities was key for them and for anyone in the guest app sector. In fact, I would highlight that it is precisely the large variety of functionalities what makes STAY stand out among the rest.
Stay effectively provides hotel guests the opportunity to easily navigate all of the services that are offered by the hotel during their stay creating an increase of revenue as well as a great improvement in guest loyalty and experience.
STAY easily provide access to all hotel services from the guests’ smartphone, having all the hotel information in one place and in real time.
STAY streamline staff operations from a single platform and increase extra services hotel revenue during the stay
According to what I have seen, they are able to digitize the service offering of a hotel from the very beginning to the end. That includes offering all the information through smartphones and mobile phones, digitizing the room service, restaurant reservation, spa reservation, offering live surveys to the hoteliers and of course, linked to our integration, they are able to offer the mobile key.
It’s a solid tool, build up by a highly talented group of professionals that do now very well the hospitality industry and its needs. Joan and his team have been around enough to keep polishing their product to almost perfection.
Question:
What differentiates this product or service from the competition?
Answer:
My answer is going to be a bit similar, since as aforementioned, I would say that STAY offers a wide variety of services and functionalities that can be very helpful to fulfill the industry's requirements and the hotel guests' requirements too.
Showing all answers to: "What differentiates this product or service from the competition?"
My answer is going to be a bit similar, since as aforementioned, I would say that STAY offers a wide variety of services and functionalities that can be very helpful to fulfill the industry's requirements and the hotel guests' requirements too.
They have a very complete platform that covers not only the guest side but the staff side as well. They also make sure to take into account their users' feedback and needs to apply it to their multiple range of products.
It is a complete all-in-one solution for the guest experience. Very easy to set up and launch online and reliable and used in many large hotel chains, where STAY has faced and solved most of the typical challenges.
I would highlight that they are able to offer many functionalities, and that is very important in nowadays' hotel industry, as everyone uses a smartphone on a daily basis, and being able to do almost everything form the screen of your mobile phone/smartphone/Device is crucial.
They are an innovative company, highly motivated in constantly improving and adding to their platform what their customers need. They are set to exceed expectations. Their portfolio of customers is just impressive, working with the largest groups of hotels worldwide. It’s not only about excelling in technology but also in service. They do both really well.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
In this case, I would say that it is easy to get integrated with STAY, and as a guest, I would say that it is always convenient to have all the information and service offering of a hotel at your fingertips. So of course, I would recommend it. Thank you!
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
In this case, I would say that it is easy to get integrated with STAY, and as a guest, I would say that it is always convenient to have all the information and service offering of a hotel at your fingertips. So of course, I would recommend it. Thank you!
Use this product if you'd like for your guests to get more out of their overall stay and experience at your hotel and if you are looking for a solution that not only increases your revenue but works to improve guest loyalty.
Based on our experience with this product, my advice would be to test the product in some hotels and clearly see all the benefits it can provide to your clients and staff.
Whenever I go to a hotel, I find it very useful to use an app or QR codes that help me to either communicate with the staff, or request amenities, room service or something to the housekeeping department. I think that these days, a guest app makes a difference, and there, STAY stand out among the rest.
Do not only take a decision based on price, but make sure you understand how important the integrations portfolio with the tech ecosystem Stayup is currently sitting at. You want to partner up with the right technology, customer service, but also with a highly respected company and team in the industry.
Recommended by
Germán March
Founder
@
Civitfun Hospitality
Paula Navarro
Global Partnership Manager
@
Hotelinking
Leonardo Llorente
Head of Product
@
ROIBACK
Javi Juan
Product Manager
@
Onity
Daniel Alzina
CEO
@
Hotelinking
Germán March
Founder
@
Civitfun Hospitality
Paula Navarro
Global Partnership Manager
@
Hotelinking
Leonardo Llorente
Head of Product
@
ROIBACK
Javi Juan
Product Manager
@
Onity
Daniel Alzina
CEO
@
Hotelinking
Manuel Bernabeu
CSO
@
char / hmobile
Damien Cazabonne
Marketplace Partner Sales Manager
@
Mews
Marta Zubiaurre
Key Account Manager Hospitality EMEA
@
SALTO SYSTEMS
James Bishop
Vice President, Ecosystem and Strategic Partnerships
@
SiteMinder
Fabricio Titiro
Director of Partnerships
@
Oracle Hospitality
Bogdan Gheorghe
Partnership and Sales Director
@
HMobile
Marie-Theres Rainer
Product Manager
@
hotelkit
Antonio Batanero
CEO
@
Spazious
Jose Salvador
General Manager
@
ASSA ABLOY
Ignacio Serra
Account Manager - EMEA Territory
@
PressReader
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Support
Verified Support
STAY has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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