STAY Guest App

Ranked 1 (out of 75) in Hotel Guest Apps

Hotel Guest Apps

The Guest Experience OS used by the top hotel chains.

Ratings Snapshot

Certificate of Excellence
Read 221 reviews
96%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 75 in Hotel Guest Apps

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.6/5
Customer Support
4.8/5
Verified Customer Support

STAY has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
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STAY Guest App Overview

Top Alternative: Duve App

STAY Guest App Overview

Top hoteliers use STAY’s Guest Experience OS to provide access to all hotel services from the guests’ smartphones. The hotel will reduce annoying queues at the front desk, streamline staff operations and increase consumption during the stay, among other benefits for both staff and guests. Over 1,000 hotels in 67 countries have trusted us to improve their guest's experience and take it to th...

About STAY

Founded in 2012 | Headquarters in Madrid, Spain | 47 employees

STAY is the leading Guest Experience System for Hotels & Resorts. Provide your guests with the most innovative mobile experience in the market for their stay.

Product Modules
Mobile Ordering/Room Service Mobile Ordering & Room Service
INCLUDED
Enable guests to order right from their mobile device.
Mobile Room Key Mobile Key & Keyless Entry
ADD-ON
Plastic era is over. The keys are in their own smartphones so your hotel will save money.
Concierge Concierge Software
INCLUDED
Manage all your guests' needs within the one system. Provide the best guest experience.
Guest Surveys & Feedback Guest Surveys & Feedback
INCLUDED
Engage your guests with active listening. Get real time quantitative and qualitative feedback.
Concierge Chat Guest Messaging Software
INCLUDED
Improve your communication with your guests.

Integrates with

  • Marketplaces & Integrators
  • Property Management Systems
  • Staff Collaboration Tools
Browse integrations (22 verified)

Pros & Cons

Like 96% recommend

Corporate Entertainment Department

The app makes it easier to communicate our Entertainment Program. The parents can now easy register his Kids to join our Children's Club and download all the rules.

GUEST RELATIONS MANAGER

It gives the opportunity to help with guests needs and requests and also to promote your property in many ways.

Submanager

What i like most about the app is that it is really easy to communicate the hotel staff all the request of our guests so quickly. Also with the app we are taking care of environment, since we use the app the consumption ...

Hotel Manager

good app easy to use, although it still has several hick up, like when you enter as guest info you can book up to 9 people in the theme restaurant even though it gives you the an error sign, and also we never know which ...

front office

to find an easyest way to modify the main screen instead of to request the assistance of stayapp to solve the issue

GM

For the moment, we do not have active the option to chat with the client. This I would say it should be our next step.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

When it comes to our main activity, they were able to get integrated with us through our Civitfun Hub in a very convenient way. Offering online check in among their functionalities was key for them and for anyone in the guest app sector. In fact, I would highlight that it is precisely the large vari...

by Germán March (Civitfun Hospitality) on December 16, 2022

See more answers (14)
Question:

What differentiates this product or service from the competition?

Answer:

My answer is going to be a bit similar, since as aforementioned, I would say that STAY offers a wide variety of services and functionalities that can be very helpful to fulfill the industry's requirements and the hotel guests' requirements too.

by Germán March (Civitfun Hospitality) on December 16, 2022

See more answers (14)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

In this case, I would say that it is easy to get integrated with STAY, and as a guest, I would say that it is always convenient to have all the information and service offering of a hotel at your fingertips. So of course, I would recommend it. Thank you!

by Germán March (Civitfun Hospitality) on December 16, 2022

See more answers (14)
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+ 12 recommend
Recommended by Show More (10)

Find the perfect fit

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GETTING STARTED

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Features

Communication & Messaging

4/5 features

Content Management

4/5 features

Upselling

4/5 features

Request Management

4/5 features

Active Markets

MARKETS SERVED
  • Antarctica
  • North America
  • South America
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Oceania
VERIFIED MARKETS
  • Spain
  • Mexico
  • Italy
  • Dominican Republic
  • Germany
  • Colombia
  • Netherlands
  • Morocco
  • Argentina

221 Verified STAY Reviews

Likelihood to Recommend
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December 20, 2022

STAY Guest App Review: All-in-one solution to streamline guest experience

Brand Manager from Branded Hotels in (United Kingdom)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Ease of use to add or make any amends to the sections, flexibility within the sections for adding menus or booking options, how modern the platform looks and how easy it is for guests to use.

What do you dislike or think could be improved?

I can't really think of anything to improve. Maybe an easier way to add different languages to suit all of our hotel guests andmarkets.

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
5

December 17, 2022

STAY Guest App Review: Great service

Subdirector from Branded Hotels in Marbella (Spain)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The speed in the management when some action is requested by the hotel. They are very effective and that is appreciated.

What do you dislike or think could be improved?

For me, one of the points to improve is not having a contact telephone number so as not to have to explain things by email, since sometimes it is a bit tedious.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

December 16, 2022

STAY Guest App Review: Stay Empathy

Chief Sales and Marketing Officer from Luxury Hotels in Sant Antoni de Portmany (Spain)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Amazing empathy and flexibility to implement new functionalities in the APP, - Great know how about the travel industry sector, -

What do you dislike or think could be improved?

The time that takes the projects can be improved and also to offer us or let us know about the latest trend or functions or best practices in the industry through the APPs

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
3

December 16, 2022

STAY Guest App Review: Hotel guest Apps

Quality Manager from Luxury Hotels in (Indonesia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Give all the info online to the customer, we save paper and It can be change on the same day you decided to change it. No need to send to the printer.

What do you dislike or think could be improved?

I haven't found where to show the event, like promotions for Christmas, would be interesting to announce it. But anyway, it's very complete.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 16, 2022

STAY Guest App Review: Great team and great product!

CEO from Vacation Rentals & Villas in Cape Town (South Africa)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Working with the team has been a pleasure! Fast and efficient responses. The App itself works great and everyone likes the look and features. We are happy with the product and can highly recommend.

What do you dislike or think could be improved?

There are some English phrases or wording that is not 100% correct in English. They did say they would work on fixing this - hopefully soon.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 16, 2022

STAY Guest App Review: great tool

Director de hotel from Branded Hotels in Valladolid (Spain)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It is a very comfortable, agile and easy to use tool. Any questions, the attention of the people who manage it is very fast, and that is appreciated.

What do you dislike or think could be improved?

At this moment I do not realize that it can be improved. At the moment the tool meets my daily needs.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
Less than $3/room/month

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Popular STAY Guest App Integrations

View all (22 STAY Integrations)