STAY Guest App

Ranked 3 (out of 68) in Hotel Guest Apps

Hotel Guest Apps

STAY is the complete Guest Experience System designed to offer guests access to all your hotel servi...

Ratings Snapshot

Certificate of Excellence
Read 36 reviews
94%
Recommend
HTR Score icon
HT SCORE
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #3 out of 68 in Hotel Guest Apps

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.6/5
Customer Support
4.8/5
Verified Customer Support

STAY’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Resorts 12 verified reviews
    94%
  • Branded Hotels 6 verified reviews
    95%
  • Luxury Hotels 5 verified reviews
    96%
  • Boutiques 3 verified reviews
    100%
  • City Center Hotels 3 verified reviews
    97%
  • Bed & Breakfast & Inns 3 verified reviews
    90%
  • Airport/Conference Hotels 2 verified reviews
    100%
  • Vacation Rentals & Villas 1 verified reviews
    80%

STAY Guest App Overview

STAY Guest App Overview

STAY digitize your guests’ experience with an all-in-one cloud platform which makes your staff’s processes and daily tasks more agile, increasing your guests’ satisfaction. The STAY system creates a first class hotel app with no code. In just few minutes, your guests have a complete app to do requests, reservations, room services, chat in real time with your staff and give feedback about ...

About STAY View website

Founded in 2012 | Headquarters in Madrid, Spain | 23 employees

STAY is the leading Guest Experience System for Hotels & Resorts. Provide your guests with the most innovative mobile experience in the market for their stay.

Product Modules
Mobile Ordering/Room Service Mobile Ordering & Room Service
INCLUDED
Enable guests to order right from their mobile device.
Mobile Room Key Mobile Key & Keyless Entry
ADD-ON
Plastic era is over. The keys are in their own smartphones so your hotel will save money.
Concierge Concierge Software
INCLUDED
Manage all your guests' needs within the one system. Provide the best guest experience.
Guest Surveys & Feedback Guest Surveys & Feedback
INCLUDED
Engage your guests with active listening. Get real time quantitative and qualitative feedback.
Concierge Chat Guest Messaging Software
INCLUDED
Improve your communication with your guests.

Integrates with

  • Marketplaces & Integrators
  • Property Management Systems
  • Staff Collaboration Tools
Browse integrations (16 verified)

What customers love about STAY Guest App

Like 94% recommend

Jefe de Recepcion

The composition for the client's visualization and does not require much explanation for the transfer of content. It is very intuitive and friendly

Director Desarrollo de Software

The possibility of being able to offer the guest all the hotel information on their own device. Being able to respond immediately to guest needs and questions. To be able to personalize this attention individually. It al...

Hotel Manager

personalized attention from the entire team , and it is a software that allows us to offer the best experiences to our customers with their app. They value it very positively because it is easier and more comfortable for...

Direccion

Have all the hotel services on the platform and be able to help and inform the client without the need for printed paper

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Expert Q&A and Partner Recommendations

Recommend empty

STAY hasn’t been recommended by any experts or partners yet

Learn more about expert recommendations
Recommended by

Features

Communication & Messaging

4/5 features

Content Management

4/5 features

Upselling

4/5 features

Request Management

4/5 features

Other

4/4 features

Want to go behind the scenes and see how STAY Guest App works?

Clients & references

References & testimonials

Testimonial avatar
Having all the hotel information in one place and in real time helps our guests make the most of their vacations.
Annete Koelemeij General Manager at the Meliá Puerto Vallarta
Testimonial avatar
After the Covid-19 crisis, we needed to offer all our services efficiently, as always, but reducing personal contact. And here STAY has been key.
Ignacio Lendines General Manager at the Hotel NH Madrid Nacional

Featured partners

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Awards & Certifications

techAwards empty image

STAY doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • North America
  • South America
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Oceania
VERIFIED MARKETS
  • Spain
  • Mexico
  • Colombia
  • Germany
  • Aruba
  • Maldives
  • Italy
  • Bahamas
  • Austria

36 Verified STAY Reviews

Likelihood to Recommend
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July 21, 2022

STAY Guest App Review: Really useful and helpful web app

Key User from Other in San Sebastián de los Reyes (Spain)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It increases and makes it much more easy to contact and communicate with guests, the mangagement of their request is quicker and helps the different departments to solve the problems. The guests really ap...

What do you dislike or think could be improved?

At the moment, we haven't had any problem or luck of content at all, so we have nothing to say about this web app to improve.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5

July 19, 2022

STAY Guest App Review: Best of the best #app #order #request #communicate #directory

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

This great tool help us to increce fluency and effectiveness communication with our guests. Lots of integrations with other tools we use daily. All in one for our resort directory. Open to develop new fun...

What do you dislike or think could be improved?

Continue improving new features and new integrations tools. Good idea soon to add the possibility to integrate chatbot or similar.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

July 12, 2022

STAY Guest App Review: A very complete platform that helps us digitize and optimize many of our processes

Assistant Manager - SAAJ Hotels from Boutiques in Las Palmas de Gran Canaria (Spain)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

A very complete platform with all the tools and functions that a Hotel may need. We really like the interface design and the ease of making changes or adding new information to the platform. It is undoubt...

What do you dislike or think could be improved?

At the moment there is nothing that we believe can be improved. We are quite satisfied with all the tools that the platform offers us.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5

June 08, 2022

STAY Guest App Review: This application allows you in a very simple way to be able to show your clients all the services in a very vi...

General Manager from Branded Hotels in Madrid (Spain)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The part that I like the most is the simplicity when loading the information, as well as the ease when making changes or entering new information in the application, in addition to the support, fast and e...

What do you dislike or think could be improved?

In principle I can't think of anything else, I think that today all the needs we have had at the time of its implementation and usability have been covered.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

June 03, 2022

STAY Guest App Review: Team with a brutal Customer Service but a tool still in the process of improvement.

CMO from Vacation Rentals & Villas in Barcelona (Spain)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

The team behind it, Patricia, the person who has assigned us a 10, the tool is intuitive and easy to use but it still lacks integrations such as payment via App, reporting for chains.

What do you dislike or think could be improved?

A payment integration via App is needed, automatic reporting to the email of a hotel or chains. Automatic alerts.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

May 31, 2022

STAY Guest App Review: Great

Deputy Manager from Resorts in Lanzarote (Spain)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It is very intuitive and very clear to the client. You have options for reservations or on request. A product with many options that adjusts to the needs of each area. They are also very fast and efficien...

What do you dislike or think could be improved?

In my opinion it is very complete and we have not yet found anything to improve. Meets all requirements. Complies with everything.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
Less than $3/room/month

Recent News & Content

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Popular STAY Guest App Integrations

View all (16 STAY Integrations)