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Hotel Effectiveness PerfectEngage by Actabl
4.8 (114 REVIEWS)
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Shane, Erin, Scott + 32 more experts recommend Actabl
Read RecommendationsHotel Effectiveness PerfectEngage by Actabl
Ranked 2 (out of 12) in Employee Engagement Software
Eliminate miscommunication and improve enagagement.
93% recommended by 1571 hotels
Rosewood, Montage, Posadas & 1568 others
Bell - AI powered product analyst
I analyzed all of Actabl’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Actabl's Alice app for its comprehensive task management and labor efficiency tools. Users appreciate features that streamline scheduling, cross-departmental communication, and tracking maintenance tasks. The application helps hotels improve customer satisfaction and operational efficiency by offering tools like guest messaging, labor cost management, and real-time performance tracking. Some areas for improvement include translation accuracy, app responsiveness, and detailed help resources.
Rosewood, Montage, Posadas & 1568 others
Read their reviewsSupport
Supportive
Hoteliers often highlight the support provided by Actabl's Employee Engagement Software, Hotel Effectiveness PerfectEngage, as being highly accessible and consistently responsive. Support is available through multiple channels including chat, phone, and email, allowing issues to be resolved quickly and effectively. Users frequently mention the competence and expertise of the support staff, noting that they are knowledgeable and effective in resolving queries. Additionally, hoteliers appreciate the onboarding support which facilitates a smoother setup and training process for new users, ensuring they quickly become proficient in utilizing the software. The availability of resources such as FAQs, tutorials, and documentation also enhances the user experience by providing comprehensive guidance and assistance.
GM
12 months ago
Verified
... I have not found anything yet that needs to be improved. Maybe the help tab could provide more detailed help ...
See full reviewAssistant General Manager
3 months ago
Verified
... This tool is very effective in time management as well as forecasting and budgeting labor costs. The one thing that I would like to see as a feature is an email notification when an associate ...
See full reviewSenior Chief Engineer
3 months ago
Verified
... the schedule and arrangement managing the PM and handling the repair work; linked the standard with the work the GITB ...
See full reviewSenior Chief Engineer
3 months ago
Verified
... add more requirement such as the log test and some work related to FLS, some generators tests load test... but the overall ...
See full reviewSenior Chief Engineer
3 months ago
Verified
... the schedule and arrangement managing the PM and handling the repair work; linked the standard with the work the GITB ...
See full reviewConcierge
3 months ago
Verified
... The facilities that offer to management every task and to get reports, also the easy access that we have for guests information and is a great book for history. ...
See full reviewFront desk agent
3 months ago
Verified
... The lost and found section labeled logbook is the only section I think could use some major improvements and different ways to access and input info. When you create a ticket it closes the window ...
See full reviewFront desk agent
3 months ago
Verified
... All the different ways for interdepartmental communications and lots of different set up options available to hotels and large properties. The guest SMS services is very well put together and makes ...
See full reviewF&B Manager
3 months ago
Verified
... The ease my staff has on using this platform to check their schedule on the fly has been really helpful. Also, for myself using this platform to make the schedule and look at our labor costs has been a game changer. We are all able to look at all the scheduling ...
See full reviewFront desk supervisor
2 months ago
Verified
... Everything is perfect for me just fine. I would like to see more training on the navigations through out the software but most of it is self explanatory. ...
See full reviewAssistant engineer
2 months ago
Verified
... Vendors are speeding up business rate and are always recommend company, therefore we should also refer to competitiveness of products ...
See full reviewAssistant engineer
2 months ago
Verified
... Employee management software, scheduling and labor management as well. staffing and recruiting network all need to be improved with field. ...
See full reviewAssistant engineer
2 months ago
Verified
... Vendors are speeding up business rate and are always recommend company, therefore we should also refer to competitiveness of products ...
See full reviewHousekeeping Supervisor
2 months ago
Verified
... Very user friendly, easy to navigate on hotel operations, support technically is very adapt and easily resolved and adhered to ...
See full reviewHousekeeping Supervisor
2 months ago
Verified
... Very user friendly, easy to navigate on hotel operations, support technically is very adapt and easily resolved and adhered to ...
See full reviewHousekeeping Supervisor
2 months ago
Verified
... Very user friendly, easy to navigate on hotel operations, support technically is very adapt and easily resolved and adhered to ...
See full reviewHousekeeping Supervisor
2 months ago
Verified
... Very user friendly, easy to navigate on hotel operations, support technically is very adapt and easily resolved and adhered to ...
See full reviewGeneral Manager
1 months ago
Verified
... Communications to maintenance portal as we are currently using two platforms for PM's of rooms. It would be more time efficiency if they communicated. ...
See full reviewAutomation
Streamlined
Hoteliers often highlight the automation capabilities of Actabl’s Employee Engagement Software product, Hotel Effectiveness PerfectEngage. The software offers key automation features like the ability to automatically close tickets after a preset timeframe, ensuring that tasks are assigned and completed promptly. This feature reduces the manual effort required to manage open tickets and enhances operational efficiency. Additionally, the platform's capability to facilitate interdepartmental communication and guest engagement through automated SMS services is praised. Tasks related to scheduling and labor cost management are streamlined, which helps leadership maintain oversight and optimize staffing effectively. Overall, the automation features of the platform significantly reduce manual intervention, helping hotels operate more efficiently and improving staff productivity.
GM
12 months ago
Verified
... I enjoy the ease of use and the fact that it makes my entire job easier to perform on a daily basis ...
See full reviewConcierge
3 months ago
Verified
... The facilities that offer to management every task and to get reports, also the easy access that we have for guests information and is a great book for history. ...
See full reviewFront desk agent
3 months ago
Verified
... All the different ways for interdepartmental communications and lots of different set up options available to hotels and large properties. The guest SMS services is very well put together and makes ...
See full reviewF&B Manager
3 months ago
Verified
... The ease my staff has on using this platform to check their schedule on the fly has been really helpful. Also, for myself using this platform to make the schedule and look at our labor costs has been a game changer. We are all able to look at all the scheduling for each and every department in the hotel which helps us leaders know who is working at all times. This platform was placed into effect about maybe 2 month ago here and I was apprehensive to commit to using this as I have been using Schedule Fly for maybe about 4 years now and I also started using it at my current employer to which it was met with great approval from all management staff and especially the hourly staff. That being said My Hotel Effectiveness has been a great tool to use for myself and also hearing great feedback from our hourly staff has been nice. All in all, I'm excited and very happy to use My Hotel Effectiveness and I'm really curious to see how this platform evolves in the years to come. I will say as I continue to grow in my career and as I continue to use this at my current job and if I see updates ...
See full reviewF&B Manager
3 months ago
Verified
... The ease my staff has on using this platform to check their schedule on the fly has been really helpful. Also, for myself using this platform to make the schedule and look at our labor costs has been ...
See full reviewConcierge
3 months ago
Verified
... An option to automatic close ticket after time you prefer, it is like when we create alice ticket and no one action it it will go after a specific date. ...
See full reviewConcierge
3 months ago
Verified
... An option to automatic close ticket after time you prefer, it is like when we create alice ticket and no one action it it will go after a specific date. ...
See full reviewGeneral Manager
1 months ago
Verified
... The app for the housekeeping team and the tool for the front desk to input the task they have completed throughout their shifts. ...
See full reviewIntegrations
Connected
Hoteliers often mention the excellent integrations provided by Actabl's Employee Engagement Software, specifically Hotel Effectiveness PerfectEngage. Users highlight the range of integrations, noting that the software connects seamlessly with common systems such as property management systems (PMS) and other internal communication platforms. The ease of setting up these integrations is frequently commended, allowing for a more streamlined operations experience without significant technical challenges. Consistency in integration functionality is also appreciated, as users report reliable syncing and connectivity without frequent disruptions. This flexibility allows hoteliers to customize integrations to fit their unique needs, enhancing overall operational efficiency.
Senior Chief Engineer
3 months ago
Verified
... the schedule and arrangement managing the PM and handling the repair work; linked the standard with the work the GITB ...
See full reviewFront desk agent
3 months ago
Verified
... Awesome integration between departments ...
See full reviewFront desk agent
3 months ago
Verified
... The lost and found section labeled logbook is the only section I think could use some major improvements and different ways to access and input info. When you create a ticket it closes the window before you see the ticket number so you have to research the item to document the ticket number. It would be great if the guests could input or report items that they have lost themselves with places for email address shipping address and payment for shipping information or to select a different option for regaining lost items. Also an option to browse reported items found. Would be nice for system SMS to be able to gather guest info off the cell phone they text with better. or the option to not send welcome texts when guest is staying back to back with 2 different booking method reservations. they are more likely to mark us as spam with repetitive annoying bot produced welcomes and notifications that the guest might see as spam or annoying information. The guests like to see a hotel who uses tech and modern ...
See full reviewFront desk agent
3 months ago
Verified
... All the different ways for interdepartmental communications and lots of different set up options available to hotels and large properties. The guest SMS services is very well put together and makes ...
See full reviewF&B Manager
3 months ago
Verified
... The ease my staff has on using this platform to check their schedule on the fly has been really helpful. Also, for myself using this platform to make the schedule and look at our labor costs has been ...
See full reviewConcierge
3 months ago
Verified
... How easy to edit your tickets and create templates for your convenient and the connection it gives between departments. ...
See full reviewChief Engineer
2 months ago
Verified
... Major improvement can be done by linking with contact numbers or whatsapp numbers to send alerts to Managers for review. ...
See full reviewChief Engineer
2 months ago
Verified
... Major improvement can be done by linking with contact numbers or whatsapp numbers to send alerts to Managers for review. ...
See full reviewChief Engineer
2 months ago
Verified
... Major improvement can be done by linking with contact numbers or whatsapp numbers to send alerts to Managers for review. ...
See full reviewManager
2 months ago
Verified
... Hi, I'm new to this job, and my company had enrolled me into this program but find it amazing that we have resources like this. Cant wait to dive in some more. I like that it gets us employees ...
See full reviewGeneral Manager
1 months ago
Verified
... Communications to maintenance portal as we are currently using two platforms for PM's of rooms. It would be more time efficiency if they communicated. ...
See full reviewGeneral Manager
1 months ago
Verified
... Communications to maintenance portal as we are currently using two platforms for PM's of rooms. It would be more time efficiency if they communicated. ...
See full reviewGeneral Manager
1 months ago
Verified
... The app for the housekeeping team and the tool for the front desk to input the task they have completed throughout their shifts. ...
See full reviewGeneral Manager
1 months ago
Verified
... Communications to maintenance portal as we are currently using two platforms for PM's of rooms. It would be more time efficiency if they communicated. ...
See full reviewGeneral Manager
1 months ago
Verified
... Great for inspections for the managers. ...
See full reviewGeneral Manager
1 months ago
Verified
... The app for the housekeeping team and the tool for the front desk to input the task they have completed throughout their shifts. ...
See full reviewValue
Balanced
Hoteliers often appreciate the value provided by Actabl’s Employee Engagement Software, Hotel Effectiveness PerfectEngage. They highlight that the platform offers improved time management and effective forecasting and budgeting of labor costs, which are crucial for maximizing ROI. Users find the ability to manage schedules and labor hours beneficial, though some express a desire for additional features like email notifications for time-off requests. The software is perceived as a game-changer for budgeting, providing a significant advantage in understanding labor costs. Overall, hoteliers find the implementation beneficial and look forward to future updates that could further enhance its value.
Assistant General Manager
3 months ago
Verified
... This tool is very effective in time management as well as forecasting and budgeting labor costs. The one thing that I would like to see as a feature is an email notification when an associate requests time off. I like how I am able to manage the housekeeping labor hours daily, it is very helpful in identifying trends of DND as well. I really enjoy the copy and paste from the previous week for scheduling as well. That makes it very helpful when working with associates that have a pretty set ...
See full reviewAssistant General Manager
3 months ago
Verified
... The one thing that I would like to see as a feature is an email notification when an associate requests time off or have the ability to print the time off requests, because of my role as the Assistant ...
See full reviewSenior Chief Engineer
3 months ago
Verified
... the schedule and arrangement managing the PM and handling the repair work; linked the standard with the work the GITB ...
See full reviewNIght Audit
3 months ago
Verified
... Unlocking the Future of Hospitality: Reviewing Hotel Tech Report ...
See full reviewConcierge
3 months ago
Verified
... The facilities that offer to management every task and to get reports, also the easy access that we have for guests information and is a great book for history. ...
See full reviewTax Accountant
3 months ago
Verified
... Nothing to improve, I don't think so. Don't know what else to say here. Its great the way it is for sure. ...
See full reviewFront desk agent
3 months ago
Verified
... All the different ways for interdepartmental communications and lots of different set up options available to hotels and large properties. The guest SMS services is very well put together and makes texting with guests ...
See full reviewFront desk agent
3 months ago
Verified
... The lost and found section labeled logbook is the only section I think could use some major improvements and different ways to access and input info. When you create a ticket it closes the window before you see the ticket number so you have to research the item to document the ticket number. It would be great if the guests could input or report items that they have lost themselves with places for email address shipping address and payment for shipping information or to select a different option for regaining lost items. Also an option to browse reported items found. Would be nice for system SMS to be able to gather guest info off the cell phone they text with better. or the option to not send welcome texts when guest is staying back to back with 2 different booking method reservations. they are more likely to mark us as spam with repetitive annoying bot produced welcomes and notifications that the guest might see as spam or annoying information. The guests like to see a hotel who uses tech ...
See full reviewF&B Manager
3 months ago
Verified
... The ease my staff has on using this platform to check their schedule on the fly has been really helpful. Also, for myself using this platform to make the schedule and look at our labor costs has been ...
See full reviewF&B Manager
3 months ago
Verified
... The ease my staff has on using this platform to check their schedule on the fly has been really helpful. Also, for myself using this platform to make the schedule and look at our labor costs has been ...
See full reviewF&B Manager
3 months ago
Verified
... The ease my staff has on using this platform to check their schedule on the fly has been really helpful. Also, for myself using this platform to make the schedule and look at our labor costs has been a game changer. We are all able to look at all the scheduling for each and every department in the hotel which helps us leaders know who is working at all times. This platform was placed into effect about maybe 2 month ago here and I was apprehensive to commit to using this as I have been using Schedule Fly for maybe about 4 years now and I also started using it at my current employer to which it was met with great approval from all management staff and especially the hourly staff. That being said My Hotel Effectiveness has been a great tool to use for myself and also hearing great feedback from our hourly staff has been nice. All in all, I'm excited and very happy to use My Hotel Effectiveness and I'm really curious to see how this platform evolves in the years to come. I will say as I continue to grow in my career and as I continue to use this at my current job and if I see updates and improvements over time this is something I will highly ...
See full reviewF&B Manager
3 months ago
Verified
... The ease my staff has on using this platform to check their schedule on the fly has been really helpful. Also, for myself using this platform to make the schedule and look at our labor costs has been a game changer. We are all able to look at all the scheduling for each and every department in the hotel which helps us leaders know who is working at all times. This platform was placed into effect about maybe 2 month ago here and I was apprehensive to commit to using this as I have been using Schedule Fly for maybe about 4 years now and I also started using it at my current employer to which it was met with great approval from all management staff and especially the hourly staff. That being said My Hotel Effectiveness has been a great tool to use for myself and also hearing great feedback from our hourly staff has been nice. All in all, I'm excited and very happy to use My Hotel Effectiveness and I'm really curious to see how this platform evolves in the years to come. I will say as I continue to grow in my career and as I continue to use this at my current job and if I see updates and improvements over time this is something I will highly encourage others to use and I can definitely see myself push ...
See full reviewF&B Manager
3 months ago
Verified
... The ease my staff has on using this platform to check their schedule on the fly has been really helpful. Also, for myself using this platform to make the schedule and look at our labor costs has been ...
See full reviewF&B Manager
3 months ago
Verified
... The ease my staff has on using this platform to check their schedule on the fly has been really helpful. Also, for myself using this platform to make the schedule and look at our labor costs has been ...
See full reviewFront desk agent
3 months ago
Verified
... It comes very handy when messaging guest and datas can be easily understood what i like best about it is that i can set up amenities and print guest boarding passes in a snap it is a great ...
See full reviewFront desk supervisor
2 months ago
Verified
... Everything is perfect for me just fine. I would like to see more training on the navigations through out the software but most of it is self explanatory. ...
See full reviewGM
2 months ago
Verified
... Gaining the knowledge and understand of how labor truly works with a breakdown that is extremely comprehendible. Making communication with staff uncomplicated. ...
See full reviewGM
2 months ago
Verified
... Gaining the knowledge and understand of how labor truly works with a breakdown that is extremely comprehendible. Making communication with staff uncomplicated. ...
See full reviewGM
2 months ago
Verified
... Gaining the knowledge and understand of how labor truly works with a breakdown that is extremely comprehendible. Making communication with staff uncomplicated. ...
See full reviewManager
2 months ago
Verified
... Hi, I'm new to this job, and my company had enrolled me into this program but find it amazing that we have resources like this. Cant wait to dive in some more. I like that it gets us employees ...
See full reviewManager
2 months ago
Verified
... Hi, I'm new to this job, and my company had enrolled me into this program but find it amazing that we have resources like this. Cant wait to dive in some more. I like that it gets us employees engaged and feeling like they've joined a group. I've been wary of big ...
See full reviewManager
2 months ago
Verified
... Hi, I'm new to this job, and my company had enrolled me into this program but find it amazing that we have resources like this. Cant wait to dive in some more. I like that it gets us employees ...
See full reviewManager
2 months ago
Verified
... Hi, I'm new to this job, and my company had enrolled me into this program but find it amazing that we have resources like this. Cant wait to dive in some more. I like that it gets us employees ...
See full reviewManager
2 months ago
Verified
... Hi, I'm new to this job, and my company had enrolled me into this program but find it amazing that we have resources like this. Cant wait to dive in some more. I like that it gets us employees engaged and feeling like they've joined a group. I've been wary of big, corporate ...
See full reviewManager
2 months ago
Verified
... Hi, I'm new to this job, and my company had enrolled me into this program but find it amazing that we have resources like this. Cant wait to dive in some more. I like that it gets us employees ...
See full reviewGeneral Manager
1 months ago
Verified
... Great for inspections for the managers. ...
See full reviewFunctionality
Reliable
Hoteliers often highlight the functionality of Actabl's Employee Engagement Software product, Hotel Effectiveness PerfectEngage, emphasizing its effectiveness in time management, forecasting, and budgeting labor costs. Users appreciate the tool's ability to handle core tasks including scheduling, labor management, and interdepartmental communication seamlessly. The platform is praised for its reliability, reducing errors through automation of tasks like scheduling and reporting. Its detailed insights and reports are considered actionable and easy to understand, facilitating better decision-making. However, some hoteliers point out the need for additional features such as email notifications for time-off requests and more customizable options for shift trading, indicating that while the feature set is robust, there are opportunities for further enhancements to meet specific user needs.