Your hotel, your way: Simplify operations and deliver exceptional guest experiences

Guestline HMS

4.5 (109 REVIEWS)

HTR Score icon
HT Score  
63 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Guestline HMS

4.6 (109 REVIEWS)

Ranked 19 (out of 74) in Hotel Management Software

Guestline provides end-to-end property management, channel distribution and digital marketing solutions fully integrated and cloud hosted

More than 50% of Guestline’s reviews come from United Kingdom.

Bell avatar Bell - AI powered product analyst

I analyzed all of Guestline’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Guestline for its robust cloud-based solution that supports integration across multiple hotel functions such as booking, pricing, and event management. It efficiently helps hotels increase revenue by enabling dynamic pricing and seamless OTA connectivity, while also enhancing customer experience with real-time accessibility and an intuitive interface. However, some users criticize its complexity and occasional slow performance.

Support

Supportive

Hoteliers often praise Guestline's Hotel Management Software for its customer support. They appreciate the availability of support via various channels, emphasizing its responsiveness in resolving issues quickly. Additionally, the support staff is noted for their expertise, effectively addressing user needs and offering competent assistance during the onboarding process. The presence of helpful resources, such as FAQs and tutorials, further enhances the support experience, making it easier for users to get accustomed and proficient with the software.

Hotelmanager

9.0502763358009 months ago

Verified

... The speed of the individual work steps. Unfortunately, there are too many steps compared to other systems. Unfortunately, we are very disappointed. ...

See full review

Director Hotel

8.953502142528 months ago

Verified

... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working with conferences and family celebrations much easier). Advice and support (German ...

See full review

Director Hotel

8.9535021426803 months ago

Verified

... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working with conferences and family celebrations much easier). Advice and support (German ...

See full review

Director Hotel

8.9535021428289 months ago

Verified

... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working with conferences and family celebrations much easier). Advice and support (German-speaking customer service) are very good and help ...

See full review

Geschäftsführerin

8.5341473042555 months ago

Verified

... Professional and competent! ...

See full review

Geschäftsführerin

8.5341473043899 months ago

Verified

... Professional and competent! ...

See full review

Geschäftsführerin

8.5341473045266 months ago

Verified

... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual ...

See full review

Geschäftsführerin

8.5341473046606 months ago

Verified

... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual wishes were also understood and made possible in the application. And even after installation, the support team is always on hand with solutions ...

See full review

Geschäftsführerin

8.5341473047995 months ago

Verified

... Professional and competent! ...

See full review

Geschäftsführerin

8.5341473049343 months ago

Verified

... Professional and competent! ...

See full review

Geschäftsführerin

8.5341473050635 months ago

Verified

... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual ...

See full review

Automation

Streamlined

Hoteliers often highlight the automation features of Guestline's Hotel Management Software as particularly beneficial. The automation capabilities effectively streamline operations by reducing manual tasks and minimizing errors. Users find that these automated processes enhance workflow efficiency, allowing staff to focus on more strategic tasks rather than repetitive, mundane activities. This, in turn, leads to improved service delivery and operational productivity, making the tool a valuable asset in managing hotel operations.

Director Hotel

8.9535021460943 months ago

Verified

... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...

See full review

Integrations

Connected

Hoteliers often praise Guestline’s Hotel Management Software for its seamless integrations. They highlight the extensive range of integrations with various systems such as PMS, CRM, and payment processors, which greatly enhance operational efficiency. Users find the integration setup straightforward, with minimal challenges, and report high reliability with consistent performance and no syncing issues. Additionally, hoteliers appreciate the capability to customize integrations to meet specific needs, allowing them to tailor the software to their unique operational requirements.

Geschäftsführerin

8.5341473096901 months ago

Verified

... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual wishes were also understood and made possible in the application. And even after installation, the support team is always on hand with solutions. It is great that short training videos are also made available. This allows us to see the added value of the software more quickly. We are also very happy that the sales team convinced us to go for the CLOUD-based solution. It makes us less dependent on the possible failures of the data ...

See full review

Geschäftsführerin

8.5341473098525 months ago

Verified

... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual wishes were also understood and made possible in the application. And even after installation, the support team is always on hand with solutions. It is great that short training videos are also made available. This allows us to see the added value of the software more quickly. We are also very happy that the sales team convinced us to go for the CLOUD-based solution. It makes us less dependent on the possible failures of the data center in which the old ...

See full review

Geschäftsführerin

8.5341473099996 months ago

Verified

... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual wishes were also understood and made possible in the application. And even after installation, the support team is always on hand with solutions. It is great that short training videos are also made available. This allows us to see the added value of the software more quickly. We are also very happy that the sales team convinced us to go for the CLOUD-based solution. It makes us less dependent on the possible failures of the data center in which the old software solution was hosted. We were impressed by the overall package and it is fun to discover more possibilities of the program every day. Because it is adapted relatively quickly to the latest news and current ...

See full review

Value

Balanced

Hoteliers often highlight the value for money in using Guestline's Hotel Management Software. They note that the software delivers significant benefits that justify its cost. The Advanced module, despite requiring a small additional charge, is considered highly valuable, particularly for handling conferences and family celebrations effectively. Users appreciate the transition to the cloud-based solution as it reduces dependency on potential data center failures, which adds to the perceived value. Additionally, the training and support provided by Guestline are tailored and responsive, further enhancing the overall worth of the investment.

Hotelmanager

9.0502763452128 months ago

Verified

... Not recommended for business/conference/trade fair hotels. ...

See full review

Director Hotel

8.9535021518407 months ago

Verified

... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...

See full review

Director Hotel

8.9535021519773 months ago

Verified

... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...

See full review

Director Hotel

8.9535021521083 months ago

Verified

... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working with conferences and family celebrations much easier). Advice and support (German-speaking customer service) are very good and help is provided immediately. Guestline always takes suggestions into account in order to continuously ...

See full review

Director Hotel

8.9535021522428 months ago

Verified

... Sometimes you have to get used to the logic of the system - but that's something you're used to from other systems. Once you've internalized this, there are no more significant problems (and if there ...

See full review

Director Hotel

8.9535021523742 months ago

Verified

... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...

See full review

Director Hotel

8.9535021525168 months ago

Verified

... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...

See full review

Geschäftsführerin

8.5341473139385 months ago

Verified

... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual ...

See full review

Geschäftsführerin

8.5341473140827 months ago

Verified

... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual wishes were also understood and made possible in the application. And even after installation, the support team is always on hand with solutions. It is great that short training videos are also made available. This allows us to see the added value ...

See full review

Geschäftsführerin

8.5341473142436 months ago

Verified

... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual wishes were also understood and made possible in the application. And even after installation, the support team is always on hand with solutions. It is great that short training videos are also made available. This allows us to see the added value of the software more quickly. We are also very happy that the sales team convinced us to go for the CLOUD-based solution. It makes us less dependent on the possible failures of the data center in which the old software solution was hosted. We were impressed by the overall ...

See full review

Geschäftsführerin

8.534147314403 months ago

Verified

... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual wishes were also understood and made possible in the application. And even after installation, the support team is always on hand with solutions. It is great that short training videos are also made available. This allows us to see the added value of the software more quickly. We are also very happy that the sales team convinced us to go for the CLOUD-based solution. It makes us less dependent on the possible failures of the data center in which the old software solution was hosted. We were impressed by the overall package and it is fun to discover more possibilities of the program every day. Because it is adapted relatively quickly to the latest news and current needs of the industry. Conclusion: we are happy to have found such a competent team and future ...

See full review

Functionality

Reliable

Hoteliers often note that the Guestline Hotel Management Software's functionality includes core features essential for day-to-day operations like booking and reporting. However, some users find invoice alterations difficult due to complex processes. The software excels in scalability, supporting businesses with potential expansion, such as hotels looking to grow their room offerings. Users appreciate the system's customization options, particularly with modules that cater to specific needs like conferences and family events. Moreover, Guestline's insights and reporting capabilities are valued for their practicality in delivering actionable data. Yet, some users express disappointment with the number of steps involved in basic functions, which they find excessive compared to alternatives.

Hotelmanager

9.0502763501045 months ago

Verified

... Not recommended for business/conference/trade fair hotels. ...

See full review

Hotelmanager

9.0502763502625 months ago

Verified

... Not recommended for business/conference/trade fair hotels. ...

See full review

Hotelmanager

9.0502763503935 months ago

Verified

... Not recommended for business/conference/trade fair hotels. ...

See full review

Hotelmanager

9.0502763505346 months ago

Verified

... The company name must be displayed on the arrival list, departure list and in-house list. This is essential for a business hotel! Invoice changes are almost impossible or too complicated. ...

See full review

Hotelmanager

9.0502763506631 months ago

Verified

... Not recommended for business/conference/trade fair hotels. ...

See full review

Hotelmanager

9.0502763507926 months ago

Verified

... The company name must be displayed on the arrival list, departure list and in-house list. This is essential for a business hotel! Invoice changes are almost impossible or too complicated. ...

See full review

Hotelmanager

9.0502763509259 months ago

Verified

... The speed of the individual work steps. Unfortunately, there are too many steps compared to other systems. Unfortunately, we are very disappointed. ...

See full review

Hotelmanager

9.0502763510521 months ago

Verified

... The speed of the individual work steps. Unfortunately, there are too many steps compared to other systems. Unfortunately, we are very disappointed. ...

See full review

Director Hotel

8.9535021576325 months ago

Verified

... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...

See full review

Director Hotel

8.9535021577759 months ago

Verified

... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working with conferences and family celebrations much easier). Advice and support (German-speaking customer service) are very good and help is provided immediately. Guestline always takes suggestions into account in order to continuously develop the system. The reports ...

See full review

Director Hotel

8.9535021579043 months ago

Verified

... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working ...

See full review

Director Hotel

8.9535021580358 months ago

Verified

... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working with conferences and family ...

See full review

Director Hotel

8.9535021581653 months ago

Verified

... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...

See full review

Geschäftsführerin

8.5341473195859 months ago

Verified

... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual ...

See full review

Geschäftsführerin

8.5341473197442 months ago

Verified

... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual ...

See full review

Geschäftsführerin

8.5341473199914 months ago

Verified

... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual wishes were also understood and made possible in the application. And even after installation, the support team is always on hand with solutions. It is great that short training videos are also made available. This allows us to see the added value of the software more quickly. We are also very happy that the sales team convinced us to go for the CLOUD-based solution. It makes us less dependent on the possible failures of the data center in which the old software solution was hosted. We were impressed by the overall package and it is fun to discover more possibilities of the program every day. Because it is adapted relatively quickly to the latest news and current needs of the industry. Conclusion: we are happy to have found such a competent team and future ...

See full review

Geschäftsführerin

8.5341473202311 months ago

Verified

... 1. When entering and editing bookings in the future, stay on the selected date and do not jump back to the current date every time you jump back in the editing mask. 2. Possibility of subsequent name ...

See full review

User Interface

Accessible

Hoteliers often indicate that the user interface of Guestline's Hotel Management Software is generally easy to navigate, although there is a need for some adaptation due to unique system logic. The visual design is noted as modern and professional, contributing to a visually appealing experience. However, there are concerns regarding invoice name changes being complicated, hinting at usability challenges that may require additional training for seamless operation. Users appreciate the intuitive nature once they become familiar with it, and the accompanying support is described as responsive and effective in addressing user issues promptly. There is a call for better usability in booking operations, specifically in maintaining selected date consistency during edits, which could enhance overall ease of use and user satisfaction.

Hotelmanager

9.0502763559823 months ago

Verified

... The company name must be displayed on the arrival list, departure list and in-house list. This is essential for a business hotel! Invoice changes are almost impossible or too complicated. ...

See full review

Hotelmanager

9.0502763561985 months ago

Verified

... The company name must be displayed on the arrival list, departure list and in-house list. This is essential for a business hotel! Invoice changes are almost impossible or too complicated. ...

See full review

Director Hotel

8.9535021628573 months ago

Verified

... Sometimes you have to get used to the logic of the system - but that's something you're used to from other systems. Once you've internalized this, there are no more significant problems (and if there ...

See full review

Director Hotel

8.9535021630253 months ago

Verified

... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...

See full review

Geschäftsführerin

8.5341473244758 months ago

Verified

... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual ...

See full review

Geschäftsführerin

8.5341473246173 months ago

Verified

... 1. When entering and editing bookings in the future, stay on the selected date and do not jump back to the current date every time you jump back in the editing mask. 2. Possibility of subsequent name changes for invoices that have already been finalized. 3. Simpler ...

See full review

Geschäftsführerin

8.5341473248036 months ago

Verified

... 1. When entering and editing bookings in the future, stay on the selected date and do not jump back to the current date every time you jump back in the editing mask. 2. Possibility of subsequent name ...

See full review

Geschäftsführerin

8.5341473250597 months ago

Verified

... 1. When entering and editing bookings in the future, stay on the selected date and do not jump back to the current date every time you jump back in the editing mask. 2. Possibility of subsequent name changes for invoices that have already been finalized. 3. Simple ...

See full review
Powered by AI

Hoteliers Most Frequently Mention

Training and support
Complexity and user interface
System updates and improvements
Dynamic pricing and OTA integration
Comprehensive reporting
Reservation management
Cloud-based accessibility
Performance issues
Billing and invoicing
Event and conference management

What Types of Hotels Guestline is Popular For

Size

2 | X-Small (1-9 room)

24 | Small (10-24 room)

71 | Medium (25-74 room)

28 | Large (75-199 room)

10 | X-Large (200+ room)

Country

101 | United Kingdom

9 | United States of America

9 | Ireland

6 | Germany

3 | Australia

2 | India

1 | Pakistan

1 | Italy

1 | Malaysia

1 | Singapore

1 | Canada

1 | Spain

Type

48 | Bed & Breakfast & Inns

47 | Boutiques

45 | Luxury Hotels

40 | Limited Service & Budget Hotels

39 | Branded Hotels

29 | Airport/Conference Hotels

28 | City Center Hotels

24 | Resorts

3 | RV Parks & Campgrounds

2 | Extended Stay & Serviced Apartments

2 | Vacation Rentals & Villas

1 | Hostels

Region

118 | Europe

10 | North America

4 | Asia Pacific

3 | Oceania

1 | Middle East

Category

143 | Property Management Systems

109 | Hotel Management Software

What is Guestline?

Founded in 1991 | Headquarters in Shrewsbury, Shropshire | 244 employees
Guestline HMS is a comprehensive property management system designed for the hospitality industry. This robust cloud-based solution integrates various hotel functions, including booking, pricing, and event management, into a single intuitive interface. It empowers hotels to increase revenue through dynamic pricing and seamless connectivity with online travel agencies (OTAs). Guestline HMS enhances the customer experience by offering real-time accessibility, making it easier for staff to manage operations efficiently. Its versatile software supports hotel operations from room reservations to conference and banqueting systems, fitting seamlessly into existing workflows to streamline tasks and improve overall efficiency.

Guestline HMS Alternatives

Not sure if Guestline is right for your hotel? Here are similar Hotel Management Software vendors that could be a good fit for your hotel:

Capabilities

profile-empty-state.svg

Guestline doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Rezlynx PMS

Property Management Systems
The next generation cloud-based PMS

INCLUDED

Channel Manager

Channel Managers
Smarten up your channel distribution

INCLUDED

GuestStay

Contactless Check-in
Delight your guests with frictionless check-in and check-out

INCLUDED

Direct Booking Manager

Booking Engine
Simple 3 step bookings on your website

INCLUDED

Conference and Banqueting Manager

Event Management Software
The intelligent events management solution

INCLUDED

EPOS

Hotel Restaurant POS Systems
The intuitive, multi-functional point of sale solution

INCLUDED

GuestPay

Payments Processing Software
Omnichannel payment solution for fast, secure access to funds

INCLUDED

Guestline Reviews Summary

4.5
Very Good
Ease of Use
4.5/5
Customer Support
4.5/5
ROI
4.2/5
Implementation
4.2/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Guestline HMS is the #23 most trending product in the Hotel Management Software category (out of 74) and the #706 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Guestline’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
63 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Guestline Pricing

Pricing Available By Request

Guestline has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Guestline Reviews

Hotelier Rating

Excellent
105
Very Good
19
Average
13
Poor
2
Terrible
6

Property Size

  • X-Small (2)
  • Small (24)
  • Medium (71)
  • Large (28)
  • X-Large (10)

Country

  • United Kingdom
    United Kingdom
    (101)
  • United States of America
    United States of America
    (9)
  • Ireland
    Ireland
    (9)
  • Germany
    Germany
    (6)
  • Australia
    Australia
    (3)
  • India
    India
    (2)
  • Pakistan
    Pakistan
    (1)
  • Italy
    Italy
    (1)
  • Malaysia
    Malaysia
    (1)
  • Singapore
    Singapore
    (1)
  • Canada
    Canada
    (1)
  • Spain
    Spain
    (1)

Region

  • North America
    North America
    (10)
  • Europe
    Europe
    (118)
  • Asia Pacific
    Asia Pacific
    (4)
  • Oceania
    Oceania
    (3)
  • Middle East
    Middle East
    (1)