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Guestline HMS
4.5 (109 REVIEWS)
HT Score
63 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Guestline HMS
Ranked 19 (out of 73) in Hotel Management Software
Guestline provides end-to-end property management, channel distribution and digital marketing solutions fully integrated and cloud hosted
90% recommended by 127 hotels
More than 50% of Guestline’s reviews come from United Kingdom.
Bell - AI powered product analyst
I analyzed all of Guestline’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Guestline for its robust cloud-based solution that supports integration across multiple hotel functions such as booking, pricing, and event management. It efficiently helps hotels increase revenue by enabling dynamic pricing and seamless OTA connectivity, while also enhancing customer experience with real-time accessibility and an intuitive interface. However, some users criticize its complexity and occasional slow performance.
Support
Supportive
Hoteliers often praise Guestline's Hotel Management Software for its customer support. They appreciate the availability of support via various channels, emphasizing its responsiveness in resolving issues quickly. Additionally, the support staff is noted for their expertise, effectively addressing user needs and offering competent assistance during the onboarding process. The presence of helpful resources, such as FAQs and tutorials, further enhances the support experience, making it easier for users to get accustomed and proficient with the software.
Hotelmanager
8 months ago
Verified
... The speed of the individual work steps. Unfortunately, there are too many steps compared to other systems. Unfortunately, we are very disappointed. ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working with conferences and family celebrations much easier). Advice and support (German ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working with conferences and family celebrations much easier). Advice and support (German ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working with conferences and family celebrations much easier). Advice and support (German-speaking customer service) are very good and help ...
See full reviewGeschäftsführerin
8 months ago
Verified
... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual ...
See full reviewGeschäftsführerin
8 months ago
Verified
... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual wishes were also understood and made possible in the application. And even after installation, the support team is always on hand with solutions ...
See full reviewGeschäftsführerin
8 months ago
Verified
... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual ...
See full reviewAutomation
Streamlined
Hoteliers often highlight the automation features of Guestline's Hotel Management Software as particularly beneficial. The automation capabilities effectively streamline operations by reducing manual tasks and minimizing errors. Users find that these automated processes enhance workflow efficiency, allowing staff to focus on more strategic tasks rather than repetitive, mundane activities. This, in turn, leads to improved service delivery and operational productivity, making the tool a valuable asset in managing hotel operations.
Director Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...
See full reviewIntegrations
Connected
Hoteliers often praise Guestline’s Hotel Management Software for its seamless integrations. They highlight the extensive range of integrations with various systems such as PMS, CRM, and payment processors, which greatly enhance operational efficiency. Users find the integration setup straightforward, with minimal challenges, and report high reliability with consistent performance and no syncing issues. Additionally, hoteliers appreciate the capability to customize integrations to meet specific needs, allowing them to tailor the software to their unique operational requirements.
Geschäftsführerin
8 months ago
Verified
... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual wishes were also understood and made possible in the application. And even after installation, the support team is always on hand with solutions. It is great that short training videos are also made available. This allows us to see the added value of the software more quickly. We are also very happy that the sales team convinced us to go for the CLOUD-based solution. It makes us less dependent on the possible failures of the data ...
See full reviewGeschäftsführerin
8 months ago
Verified
... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual wishes were also understood and made possible in the application. And even after installation, the support team is always on hand with solutions. It is great that short training videos are also made available. This allows us to see the added value of the software more quickly. We are also very happy that the sales team convinced us to go for the CLOUD-based solution. It makes us less dependent on the possible failures of the data center in which the old ...
See full reviewGeschäftsführerin
8 months ago
Verified
... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual wishes were also understood and made possible in the application. And even after installation, the support team is always on hand with solutions. It is great that short training videos are also made available. This allows us to see the added value of the software more quickly. We are also very happy that the sales team convinced us to go for the CLOUD-based solution. It makes us less dependent on the possible failures of the data center in which the old software solution was hosted. We were impressed by the overall package and it is fun to discover more possibilities of the program every day. Because it is adapted relatively quickly to the latest news and current ...
See full reviewValue
Balanced
Hoteliers often highlight the value for money in using Guestline's Hotel Management Software. They note that the software delivers significant benefits that justify its cost. The Advanced module, despite requiring a small additional charge, is considered highly valuable, particularly for handling conferences and family celebrations effectively. Users appreciate the transition to the cloud-based solution as it reduces dependency on potential data center failures, which adds to the perceived value. Additionally, the training and support provided by Guestline are tailored and responsive, further enhancing the overall worth of the investment.
Hotelmanager
8 months ago
Verified
... Not recommended for business/conference/trade fair hotels. ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working with conferences and family celebrations much easier). Advice and support (German-speaking customer service) are very good and help is provided immediately. Guestline always takes suggestions into account in order to continuously ...
See full reviewDirector Hotel
8 months ago
Verified
... Sometimes you have to get used to the logic of the system - but that's something you're used to from other systems. Once you've internalized this, there are no more significant problems (and if there ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...
See full reviewGeschäftsführerin
8 months ago
Verified
... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual ...
See full reviewGeschäftsführerin
8 months ago
Verified
... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual wishes were also understood and made possible in the application. And even after installation, the support team is always on hand with solutions. It is great that short training videos are also made available. This allows us to see the added value ...
See full reviewGeschäftsführerin
8 months ago
Verified
... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual wishes were also understood and made possible in the application. And even after installation, the support team is always on hand with solutions. It is great that short training videos are also made available. This allows us to see the added value of the software more quickly. We are also very happy that the sales team convinced us to go for the CLOUD-based solution. It makes us less dependent on the possible failures of the data center in which the old software solution was hosted. We were impressed by the overall ...
See full reviewGeschäftsführerin
8 months ago
Verified
... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual wishes were also understood and made possible in the application. And even after installation, the support team is always on hand with solutions. It is great that short training videos are also made available. This allows us to see the added value of the software more quickly. We are also very happy that the sales team convinced us to go for the CLOUD-based solution. It makes us less dependent on the possible failures of the data center in which the old software solution was hosted. We were impressed by the overall package and it is fun to discover more possibilities of the program every day. Because it is adapted relatively quickly to the latest news and current needs of the industry. Conclusion: we are happy to have found such a competent team and future ...
See full reviewFunctionality
Reliable
Hoteliers often note that the Guestline Hotel Management Software's functionality includes core features essential for day-to-day operations like booking and reporting. However, some users find invoice alterations difficult due to complex processes. The software excels in scalability, supporting businesses with potential expansion, such as hotels looking to grow their room offerings. Users appreciate the system's customization options, particularly with modules that cater to specific needs like conferences and family events. Moreover, Guestline's insights and reporting capabilities are valued for their practicality in delivering actionable data. Yet, some users express disappointment with the number of steps involved in basic functions, which they find excessive compared to alternatives.
Hotelmanager
8 months ago
Verified
... Not recommended for business/conference/trade fair hotels. ...
See full reviewHotelmanager
8 months ago
Verified
... Not recommended for business/conference/trade fair hotels. ...
See full reviewHotelmanager
8 months ago
Verified
... Not recommended for business/conference/trade fair hotels. ...
See full reviewHotelmanager
8 months ago
Verified
... The company name must be displayed on the arrival list, departure list and in-house list. This is essential for a business hotel! Invoice changes are almost impossible or too complicated. ...
See full reviewHotelmanager
8 months ago
Verified
... Not recommended for business/conference/trade fair hotels. ...
See full reviewHotelmanager
8 months ago
Verified
... The company name must be displayed on the arrival list, departure list and in-house list. This is essential for a business hotel! Invoice changes are almost impossible or too complicated. ...
See full reviewHotelmanager
8 months ago
Verified
... The speed of the individual work steps. Unfortunately, there are too many steps compared to other systems. Unfortunately, we are very disappointed. ...
See full reviewHotelmanager
8 months ago
Verified
... The speed of the individual work steps. Unfortunately, there are too many steps compared to other systems. Unfortunately, we are very disappointed. ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working with conferences and family celebrations much easier). Advice and support (German-speaking customer service) are very good and help is provided immediately. Guestline always takes suggestions into account in order to continuously develop the system. The reports ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working with conferences and family ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...
See full reviewGeschäftsführerin
8 months ago
Verified
... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual ...
See full reviewGeschäftsführerin
8 months ago
Verified
... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual ...
See full reviewGeschäftsführerin
8 months ago
Verified
... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual wishes were also understood and made possible in the application. And even after installation, the support team is always on hand with solutions. It is great that short training videos are also made available. This allows us to see the added value of the software more quickly. We are also very happy that the sales team convinced us to go for the CLOUD-based solution. It makes us less dependent on the possible failures of the data center in which the old software solution was hosted. We were impressed by the overall package and it is fun to discover more possibilities of the program every day. Because it is adapted relatively quickly to the latest news and current needs of the industry. Conclusion: we are happy to have found such a competent team and future ...
See full reviewGeschäftsführerin
8 months ago
Verified
... 1. When entering and editing bookings in the future, stay on the selected date and do not jump back to the current date every time you jump back in the editing mask. 2. Possibility of subsequent name ...
See full reviewUser Interface
Accessible
Hoteliers often indicate that the user interface of Guestline's Hotel Management Software is generally easy to navigate, although there is a need for some adaptation due to unique system logic. The visual design is noted as modern and professional, contributing to a visually appealing experience. However, there are concerns regarding invoice name changes being complicated, hinting at usability challenges that may require additional training for seamless operation. Users appreciate the intuitive nature once they become familiar with it, and the accompanying support is described as responsive and effective in addressing user issues promptly. There is a call for better usability in booking operations, specifically in maintaining selected date consistency during edits, which could enhance overall ease of use and user satisfaction.
Hotelmanager
8 months ago
Verified
... The company name must be displayed on the arrival list, departure list and in-house list. This is essential for a business hotel! Invoice changes are almost impossible or too complicated. ...
See full reviewHotelmanager
8 months ago
Verified
... The company name must be displayed on the arrival list, departure list and in-house list. This is essential for a business hotel! Invoice changes are almost impossible or too complicated. ...
See full reviewDirector Hotel
8 months ago
Verified
... Sometimes you have to get used to the logic of the system - but that's something you're used to from other systems. Once you've internalized this, there are no more significant problems (and if there ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...
See full reviewGeschäftsführerin
8 months ago
Verified
... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual ...
See full reviewGeschäftsführerin
8 months ago
Verified
... 1. When entering and editing bookings in the future, stay on the selected date and do not jump back to the current date every time you jump back in the editing mask. 2. Possibility of subsequent name changes for invoices that have already been finalized. 3. Simpler ...
See full reviewGeschäftsführerin
8 months ago
Verified
... 1. When entering and editing bookings in the future, stay on the selected date and do not jump back to the current date every time you jump back in the editing mask. 2. Possibility of subsequent name ...
See full reviewGeschäftsführerin
8 months ago
Verified
... 1. When entering and editing bookings in the future, stay on the selected date and do not jump back to the current date every time you jump back in the editing mask. 2. Possibility of subsequent name changes for invoices that have already been finalized. 3. Simple ...
See full reviewHoteliers Most Frequently Mention
What Types of Hotels Guestline is Popular For
Size
28 | Large (75-199 room)
71 | Medium (25-74 room)
24 | Small (10-24 room)
10 | X-Large (200+ room)
2 | X-Small (1-9 room)
Country
101 | United Kingdom
9 | United States of America
9 | Ireland
6 | Germany
3 | Australia
2 | India
1 | Pakistan
1 | Italy
1 | Malaysia
1 | Singapore
1 | Canada
1 | Spain
Type
48 | Bed & Breakfast & Inns
47 | Boutiques
39 | Branded Hotels
28 | City Center Hotels
29 | Airport/Conference Hotels
2 | Extended Stay & Serviced Apartments
1 | Hostels
40 | Limited Service & Budget Hotels
45 | Luxury Hotels
24 | Resorts
3 | RV Parks & Campgrounds
2 | Vacation Rentals & Villas
Region
10 | North America
118 | Europe
4 | Asia Pacific
3 | Oceania
1 | Middle East
Category
109 | Hotel Management Software
143 | Property Management Systems
Didn’t find what you were looking for?
What is Guestline?
Founded in 1991 | Headquarters in Shrewsbury, Shropshire | 244 employees
Guestline HMS is a comprehensive property management system designed for the hospitality industry. This robust cloud-based solution integrates various hotel functions, including booking, pricing, and event management, into a single intuitive interface. It empowers hotels to increase revenue through dynamic pricing and seamless connectivity with online travel agencies (OTAs). Guestline HMS enhances the customer experience by offering real-time accessibility, making it easier for staff to manage operations efficiently. Its versatile software supports hotel operations from room reservations to conference and banqueting systems, fitting seamlessly into existing workflows to streamline tasks and improve overall efficiency.
Guestline HMS Alternatives
Not sure if Guestline is right for your hotel? Here are similar Hotel Management Software vendors that could be a good fit for your hotel:
Capabilities
Guestline doesn’t have any benefits or use cases available
Features
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4/5 features
Marketing & Ecommerce
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Administration & Configuration
4/5 features