Guestline HMS

4.5 (109 REVIEWS)

HT Score

63 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Guestline HMS

Name: Guestline HMS
Rating: 4.5 (109 reviews)

4.6 (109 REVIEWS)

Ranked 19 (out of 74) in Hotel Management Software

Guestline provides end-to-end property management, channel distribution and digital marketing solutions fully integrated and cloud hosted

90% recommended by 127 hotels

More than 50% of Guestline’s reviews come from United Kingdom.

Bell avatar Bell - AI powered product analyst

I analyzed all of Guestline’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Guestline for its robust cloud-based solution that supports integration across multiple hotel functions such as booking, pricing, and event management. It efficiently helps hotels increase revenue by enabling dynamic pricing and seamless OTA connectivity, while also enhancing customer experience with real-time accessibility and an intuitive interface. However, some users criticize its complexity and occasional slow performance.

Read their reviews

Support

Supportive

Hoteliers often praise Guestline's Hotel Management Software for its customer support. They appreciate the availability of support via various channels, emphasizing its responsiveness in resolving issues quickly. Additionally, the support staff is noted for their expertise, effectively addressing user needs and offering competent assistance during the onboarding process. The presence of helpful resources, such as FAQs and tutorials, further enhances the support experience, making it easier for users to get accustomed and proficient with the software.

Hotelmanager

9.0502763358009 months ago

Verified

... The speed of the individual work steps. Unfortunately, there are too many steps compared to other systems. Unfortunately, we are very disappointed. ...

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Director Hotel

8.953502142528 months ago

Verified

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Director Hotel

8.9535021426803 months ago

Verified

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Director Hotel

8.9535021428289 months ago

Verified

... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working with conferences and family celebrations much easier). Advice and support (German-speaking customer service) are very good and help ...

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Geschäftsführerin

8.5341473042555 months ago

Verified

... Professional and competent! ...

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Geschäftsführerin

8.5341473043899 months ago

Verified

... Professional and competent! ...

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Geschäftsführerin

8.5341473045266 months ago

Verified

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Geschäftsführerin

8.5341473046606 months ago

Verified

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Geschäftsführerin

8.5341473047995 months ago

Verified

... Professional and competent! ...

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Geschäftsführerin

8.5341473049343 months ago

Verified

... Professional and competent! ...

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Geschäftsführerin

8.5341473050635 months ago

Verified

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Automation

Streamlined

Hoteliers often highlight the automation features of Guestline's Hotel Management Software as particularly beneficial. The automation capabilities effectively streamline operations by reducing manual tasks and minimizing errors. Users find that these automated processes enhance workflow efficiency, allowing staff to focus on more strategic tasks rather than repetitive, mundane activities. This, in turn, leads to improved service delivery and operational productivity, making the tool a valuable asset in managing hotel operations.

Director Hotel

8.9535021460943 months ago

Verified

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Integrations

Connected

Hoteliers often praise Guestline’s Hotel Management Software for its seamless integrations. They highlight the extensive range of integrations with various systems such as PMS, CRM, and payment processors, which greatly enhance operational efficiency. Users find the integration setup straightforward, with minimal challenges, and report high reliability with consistent performance and no syncing issues. Additionally, hoteliers appreciate the capability to customize integrations to meet specific needs, allowing them to tailor the software to their unique operational requirements.

Geschäftsführerin

8.5341473096901 months ago

Verified

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Geschäftsführerin

8.5341473098525 months ago

Verified

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Geschäftsführerin

8.5341473099996 months ago

Verified

... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual wishes were also understood and made possible in the application. And even after installation, the support team is always on hand with solutions. It is great that short training videos are also made available. This allows us to see the added value of the software more quickly. We are also very happy that the sales team convinced us to go for the CLOUD-based solution. It makes us less dependent on the possible failures of the data center in which the old software solution was hosted. We were impressed by the overall package and it is fun to discover more possibilities of the program every day. Because it is adapted relatively quickly to the latest news and current ...

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Value

Balanced

Hoteliers often highlight the value for money in using Guestline's Hotel Management Software. They note that the software delivers significant benefits that justify its cost. The Advanced module, despite requiring a small additional charge, is considered highly valuable, particularly for handling conferences and family celebrations effectively. Users appreciate the transition to the cloud-based solution as it reduces dependency on potential data center failures, which adds to the perceived value. Additionally, the training and support provided by Guestline are tailored and responsive, further enhancing the overall worth of the investment.

Hotelmanager

9.0502763452128 months ago

Verified

... Not recommended for business/conference/trade fair hotels. ...

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Director Hotel

8.9535021518407 months ago

Verified

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Director Hotel

8.9535021519773 months ago

Verified

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Director Hotel

8.9535021521083 months ago

Verified

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Director Hotel

8.9535021522428 months ago

Verified

... Sometimes you have to get used to the logic of the system - but that's something you're used to from other systems. Once you've internalized this, there are no more significant problems (and if there ...

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Director Hotel

8.9535021523742 months ago

Verified

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Director Hotel

8.9535021525168 months ago

Verified

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Geschäftsführerin

8.5341473139385 months ago

Verified

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Geschäftsführerin

8.5341473140827 months ago

Verified

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Geschäftsführerin

8.5341473142436 months ago

Verified

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Geschäftsführerin

8.534147314403 months ago

Verified

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Functionality

Reliable

Hoteliers often note that the Guestline Hotel Management Software's functionality includes core features essential for day-to-day operations like booking and reporting. However, some users find invoice alterations difficult due to complex processes. The software excels in scalability, supporting businesses with potential expansion, such as hotels looking to grow their room offerings. Users appreciate the system's customization options, particularly with modules that cater to specific needs like conferences and family events. Moreover, Guestline's insights and reporting capabilities are valued for their practicality in delivering actionable data. Yet, some users express disappointment with the number of steps involved in basic functions, which they find excessive compared to alternatives.

Hotelmanager

9.0502763501045 months ago

Verified

... Not recommended for business/conference/trade fair hotels. ...

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Hotelmanager

9.0502763502625 months ago

Verified

... Not recommended for business/conference/trade fair hotels. ...

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Hotelmanager

9.0502763503935 months ago

Verified

... Not recommended for business/conference/trade fair hotels. ...

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Hotelmanager

9.0502763505346 months ago

Verified

... The company name must be displayed on the arrival list, departure list and in-house list. This is essential for a business hotel! Invoice changes are almost impossible or too complicated. ...

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Hotelmanager

9.0502763506631 months ago

Verified

... Not recommended for business/conference/trade fair hotels. ...

See full review

Hotelmanager

9.0502763507926 months ago

Verified

... The company name must be displayed on the arrival list, departure list and in-house list. This is essential for a business hotel! Invoice changes are almost impossible or too complicated. ...

See full review

Hotelmanager

9.0502763509259 months ago

Verified

... The speed of the individual work steps. Unfortunately, there are too many steps compared to other systems. Unfortunately, we are very disappointed. ...

See full review

Hotelmanager

9.0502763510521 months ago

Verified

... The speed of the individual work steps. Unfortunately, there are too many steps compared to other systems. Unfortunately, we are very disappointed. ...

See full review

Director Hotel

8.9535021576325 months ago

Verified

See full review

Director Hotel

8.9535021577759 months ago

Verified

See full review

Director Hotel

8.9535021579043 months ago

Verified

See full review

Director Hotel

8.9535021580358 months ago

Verified

See full review

Director Hotel

8.9535021581653 months ago

Verified

See full review

Geschäftsführerin

8.5341473195859 months ago

Verified

See full review

Geschäftsführerin

8.5341473197442 months ago

Verified

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Geschäftsführerin

8.5341473199914 months ago

Verified

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Geschäftsführerin

8.5341473202311 months ago

Verified

... 1. When entering and editing bookings in the future, stay on the selected date and do not jump back to the current date every time you jump back in the editing mask. 2. Possibility of subsequent name ...

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User Interface

Accessible

Hoteliers often indicate that the user interface of Guestline's Hotel Management Software is generally easy to navigate, although there is a need for some adaptation due to unique system logic. The visual design is noted as modern and professional, contributing to a visually appealing experience. However, there are concerns regarding invoice name changes being complicated, hinting at usability challenges that may require additional training for seamless operation. Users appreciate the intuitive nature once they become familiar with it, and the accompanying support is described as responsive and effective in addressing user issues promptly. There is a call for better usability in booking operations, specifically in maintaining selected date consistency during edits, which could enhance overall ease of use and user satisfaction.

Hotelmanager

9.0502763559823 months ago

Verified

... The company name must be displayed on the arrival list, departure list and in-house list. This is essential for a business hotel! Invoice changes are almost impossible or too complicated. ...

See full review

Hotelmanager

9.0502763561985 months ago

Verified

... The company name must be displayed on the arrival list, departure list and in-house list. This is essential for a business hotel! Invoice changes are almost impossible or too complicated. ...

See full review

Director Hotel

8.9535021628573 months ago

Verified

See full review

Director Hotel

8.9535021630253 months ago

Verified

See full review

Geschäftsführerin

8.5341473244758 months ago

Verified

See full review

Geschäftsführerin

8.5341473246173 months ago

Verified

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Geschäftsführerin

8.5341473248036 months ago

Verified

See full review

Geschäftsführerin

8.5341473250597 months ago

Verified

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Hoteliers Most Frequently Mention

Training and support

Complexity and user interface

System updates and improvements

Dynamic pricing and OTA integration

Comprehensive reporting

Reservation management

Cloud-based accessibility

Performance issues

Billing and invoicing

Event and conference management

What Types of Hotels Guestline is Popular For

Size

2 | X-Small (1-9 room)

24 | Small (10-24 room)

71 | Medium (25-74 room)

28 | Large (75-199 room)

10 | X-Large (200+ room)

Country

101 | United Kingdom

9 | United States of America

9 | Ireland

6 | Germany

3 | Australia

2 | India

1 | Pakistan

1 | Italy

1 | Malaysia

1 | Singapore

1 | Canada

1 | Spain

Type

48 | Bed & Breakfast & Inns

47 | Boutiques

45 | Luxury Hotels

40 | Limited Service & Budget Hotels

39 | Branded Hotels

29 | Airport/Conference Hotels

28 | City Center Hotels

24 | Resorts

3 | RV Parks & Campgrounds

2 | Extended Stay & Serviced Apartments

2 | Vacation Rentals & Villas

1 | Hostels

Region

118 | Europe

10 | North America

4 | Asia Pacific

3 | Oceania

1 | Middle East

What is Guestline?

Founded in 1991 | Headquarters in Shrewsbury, Shropshire | 244 employees

Guestline HMS Alternatives

Not sure if Guestline is right for your hotel? Here are similar Hotel Management Software vendors that could be a good fit for your hotel:

Guestline doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Multi-currency
Gift Vouchers
Direct billing
RevPaR & ADR Reports
Transactional Emails (booking, folios, etc)
Automated night audit
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Marketing & Ecommerce

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Group Booking Engine
Website Development
Booking Engine
Channel Manager
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM

Administration & Configuration

4/5 features

Multi-lingual
Multi-currency
Centralized user & role management

Customer Management

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest Feedback Management
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.

Front Office

4/5 features

Guest Feedback Management
Housekeeping module
Property Management System
Automated night audit
Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Calendar view
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Guest Feedback Management
Gift Vouchers
Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service.
Transactional Emails (booking, folios, etc)
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.

Housekeeping

4/5 features

Housekeeping module
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Multi-currency
Gift Vouchers
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Direct billing
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing

Reservations Management

4/5 features

Rate Shopping Module
Property Management System
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features.
Transactional Emails (booking, folios, etc)

Revenue Management

4/5 features

Rate Shopping Module
Revenue Management Module
Pricing Intelligence
Channel Manager
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Food & Beverage

4/5 features

Point of Sale

Available Add-ons & Modules

Guestline Reviews Summary

4.5

Very Good

109 reviews

Ease of Use

4.5/5

Customer Support

4.5/5

ROI

4.2/5

Implementation

4.2/5

Recommended for

143

Property Management Systems Ranked #29 out of 315

109

Hotel Management Software Ranked #19 out of 74

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View top Guestline alternatives

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Guestline HMS

Hoteliers Most Frequently Mention

What is Guestline?

RMS

Cloudbeds

roomMaster by innQuest

WebRezPro

Multi-currency

Gift Vouchers

Direct billing

RevPaR & ADR Reports

Transactional Emails (booking, folios, etc)

Automated night audit

Payment Requests

Native Email Marketing

Group Booking Engine

Website Development

Booking Engine

Channel Manager

Gift Vouchers

Transactional Emails (booking, folios, etc)

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Multi-lingual

Multi-currency

Centralized user & role management

Native Email Marketing

Guest Feedback Management

Gift Vouchers

Transactional Emails (booking, folios, etc)

Guest profiles

Centralized Messaging

Guest Feedback Management

Housekeeping module

Property Management System

Automated night audit

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Calendar view

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Guest Feedback Management

Gift Vouchers

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

Tablet/Kiosk Check-in

Housekeeping module

Automated Space Optimization

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Multi-currency

Gift Vouchers

Payment Requests

Direct billing

Automated reminders

Integrated Payment Terminal & Card Reader

Rate Shopping Module

Property Management System

RevPaR & ADR Reports

Gift Vouchers

Channel Manager