Guestline HMS

Ranked 15 (out of 62) in Hotel Management Software

Hotel Management Software

Guestline provides end-to-end property management, channel distribution and digital marketing soluti...

Ratings Snapshot

Certificate of Excellence
Read 112 reviews
91%
Recommend
HTR Score icon
HT SCORE
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #15 out of 62 in Hotel Management Software

Ease of Use
4.6/5
ROI
4.3/5
Implementation
4.2/5
Customer Support
4.5/5
Verified Customer Support

Guestline’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Luxury Hotels 19 verified reviews
    98%
  • Boutiques 18 verified reviews
    84%
  • Branded Hotels 16 verified reviews
    91%
  • Limited Service & Budget Hotels 15 verified reviews
    90%
  • Resorts 3 verified reviews
    100%
  • Bed & Breakfast & Inns 2 verified reviews
    85%
  • City Center Hotels 2 verified reviews
    90%
  • Vacation Rentals & Villas 2 verified reviews
    100%
  • RV Parks & Campgrounds 1 verified reviews
    100%

Guestline HMS Overview

Guestline HMS Overview

SaaS Software Solutions for Hospitality, Property Management Systems, Distribution Management, PCI-DSS Compliance, EPoS Systems, Central Reservation Systems, and Conference & Banqueting Systems. Guestline are proud to be awarded Hotel Owner Ones To Watch 2017 and the London Stock Exchange's 1000 Companies to Inspire Britain aswell as the peoples choice award winners in the 2018 Hotel Tech Report a...

About Guestline View website

Founded in 1991 | Headquarters in Shrewsbury, Shropshire | 244 employees
Product Modules
Rezlynx PMS Property Management Systems
INCLUDED
The next generation cloud-based PMS
Channel Manager Channel Managers
INCLUDED
Smarten up your channel distribution
GuestStay Contactless Check-in
INCLUDED
Delight your guests with frictionless check-in and check-out
Direct Booking Manager Booking Engine
INCLUDED
Simple 3 step bookings on your website
Conference and Banqueting Manager Event Management Software
INCLUDED
The intelligent events management solution
EPOS Restaurant Management Software
INCLUDED
The intuitive, multi-functional point of sale solution
GuestPay Payments Processing Software
INCLUDED
Omnichannel payment solution for fast, secure access to funds

Other Products by Guestline

Integrates with

  • Reputation Management
  • Metasearch & Ad Tech
  • Upselling Software
Browse integrations (88 verified)

What customers love about Guestline HMS

Like 91% recommend

Revenue Manager in Birmingham (United States)

Cost effective solution. Great support, implementation is streamlined and stress-free. Cloud based, Good reporting. The Rezlynx is a lot easier than previous PMS's to use, so this has freed up time on reception/sales...

Meeting & Events Sales Coordinator in (United Kingdom)

It’s very easy to use and easy to train people on. Very rarely have any problems with it and it does everything we need it to!

Business Development in Sausalito (United States)

Guestline are easy to get hold of respond very quickly to all questions. The team were nothing short of exceptional during the install and live loading procedures. In terms of the software - the flexibility to dynamic pr...

Front Of House Manager in Rossington (United Kingdom)

1. Software provides everything you need for running reservations and c&b departments. 2. Interfaces directly to a huge number of external software systems allowing for seamless bookings and transactions. 3. Regular de...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Guestline is a very user friendly system. All type of hotels (such as boutique, budget, city hotels) can use their products to increase revenues, and at the same time save and lower costs. All in all it's a great solution! :-)

by Nastaran Anjileli (CODE2ORDER) on December 09, 2021

See more answers (1)
Question:

What differentiates this product or service from the competition?

Answer:

Guestline has a very professional support & sales team, so working with them together is a pleasure for me. Also the API of Guestline enables 2-way integrations, so there's no need to transfer all data manually.

by Nastaran Anjileli (CODE2ORDER) on December 09, 2021

See more answers (1)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

All the clients who use Guestline are more than satisfied because the system is very user-friendly and simplifies internal processes in the hotel. My advice to hoteliers who are considering to use this product is to implement it in their properties. There won't be any regrets.

by Nastaran Anjileli (CODE2ORDER) on December 09, 2021

See more answers (1)
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Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Want to go behind the scenes and see how Guestline HMS works?

Clients & references

References & testimonials

Testimonial avatar
"Guestline has eased the burden when it comes to digitilisation. It is important for us to be able to respond quickly to the changing demands of the hospitality industry and to be using the most up to...
Heiko Stärk Deputy GM at the Best Western Hotel Lamm

Featured partners

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Case studies

Profile empty image

Guestline doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Central America
  • Antarctica
  • Oceania
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United Kingdom
  • Guernsey
  • Ireland
  • Germany
  • Australia
  • Malaysia
  • Canada
  • Jersey

112 Verified Guestline Reviews

Likelihood to Recommend
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April 21, 2022

Guestline HMS Review: Innovative and Forward thinking

General Manager from Boutiques in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Guestline have a range of superb tech, dedicated to supporting hoteliers with simple, efficient, productive and innovative systems that support the guest experience and add real value.

What do you dislike or think could be improved?

- Epos however this is being worked on currently by their team.Everything else has been taken care of and works superbly.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

October 21, 2020

Guestline HMS Review: Installation of Rezlynx by Guestline

Front of House Manager from Other in St. Martins (Guernsey)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

It can be accessed anywhere as it is web based. It is very user friendly and we have a lot of control and I like that guest history keeps the notes

What do you dislike or think could be improved?

Sometimes there are more processes than needed when making changes and as we are a smallish establishment there are more functions than we need. Wish there were less steps when changing rates.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5

October 20, 2020

Guestline HMS Review: Guestline is Great

Revenue Manager from Branded Hotels in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Cost effective solution. Great support, implementation is streamlined and stress-free. Cloud based, Good reporting. The Rezlynx is a lot easier than previous PMS's to use, so this has freed up time on...

What do you dislike or think could be improved?

There isn't anything that i dislike about this software. Everything works great and is easy to use.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 20, 2020

Guestline HMS Review: Guestline is a great property management system and company

Corporate Revenue Manager in Histon (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Easy to use - Excellent support from Support staff - Direct connectivity with OTA's - Cloud based, so can be accessed from anywhere - Reliable - Does not crash on a regular basis

What do you dislike or think could be improved?

If anything could be improved then it is some of the functionalities involving rate plans and availability. Make the rate plans more easy to set up, similar in a way to the way that they are done in Oper...

Customer Support
5
Ease of Use
5
Value for money
4.5
Implementation
5

October 20, 2020

Guestline HMS Review: Go with Guestline

General Manager in (United Kingdom)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Great software, good support, dreadful account management. I implemented it within our hotel group 2 and a half years ago, having previously used Guestline elsewhere for 2 years. Go with Guestline as th...

What do you dislike or think could be improved?

- Multi room bookings have been made incredibly long winded by a recent update. We have discussed this with a number of your staff and NOTHING has been done to change this. This is quite poor. - Checking ...

Customer Support
4
Ease of Use
4
Value for money
5
Implementation
5

October 20, 2020

Guestline HMS Review: The best system I have used in my career after previously using Protel and Hotel Perfect.

General Manager from Boutiques in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

In is user friendly and I find easy to use and understand. Reslynx works well the roomlynx and helps me manage my rates and load special offers to our website.

What do you dislike or think could be improved?

I don't feel there are any cons to this software. If I move to another hotel as GM I would try and get Reslynx and Roomlynx installed

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

Pricing

One time upfront purchase (flat rate)
$1000 - $10,000
Monthly subscription (Flat)
Less than $500/month

Recent News & Content

Recent press releases

Resources & reports

Profile empty

Guestline doesn’t have any free e-books or reports available

Popular Guestline HMS Integrations

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