Guestline HMS
4.5 (113 REVIEWS)
Olga, Nastaran, Stephen + 3 more experts recommend Guestline
Read RecommendationsGuestline HMS
4.5 (113 REVIEWS)
Ranked 15 (out of 61) in Hotel Management Software
Guestline provides end-to-end property management, channel distribution and digital marketing solutions fully integrated and cloud hosted
90% recommended by 126 hotels
Corus Hotels, Best Western, Lake District Hotels & 123 others
Ratings Summary
Recommended by
Achievements
This vendor's trending score is rising, Guestline HMS is the #11 most trending product in the Hotel Management Software category (out of 61) and the #272 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuestline’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Capabilities
Guestline doesn’t have any benefits or use cases available
Features
Accounting & Finance
Marketing & Ecommerce
Administration & Configuration
Customer Management
Front Office
Groups Management
Guest Experience
Housekeeping
Payments
Reservations Management
Revenue Management
Taxes & Compliance
Support & Training
Food & Beverage
Pricing
Pricing Available By Request
Guestline has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Success Stories
Guestline’s solutions have automated labour-intensive processes for both the Front Office and the Finance teams.
(Jersey)
Guestline’s systems drive operational efficiencies The system enhances the guest experience, and saves costs for New Forest Hotels.
Burley (United Kingdom)
Guest check-in and check-out transformed, and payment processing security enhanced as the Scottish country resort expands its relationship with Guestline.
(United Kingdom)
The hotel’s relationship with Guestline has expanded to bring further resource savings through automation.
(United Kingdom)
Guestline’s systems bring simplicity, efficiency and automation to the Handel’s Hotel operation.
(Ireland)
Guestline solution unites previously disparate revenue centres bringing both operational and guest efficiencies.
Straffan (Ireland)
References
"“Our goal in setting up on our own was to provide a friendly, courteous and customer-oriented hotel, displaying high levels of quality and service and catering for the needs of corporate and local family trade. Our new tech platform has enabled us to streamline operations and provide a smoother guest journey so we can provide a first class customer experience and empower our staff to manage processes and guest relations efficiently and effectively to the best of our ability. As an owner-operated hotel, we want to belong to and give back to the region; that’s why we have also chosen to sponsor local rugby, soccer, GAA teams and Muse Productions. These young people are the future lifeblood of the area and we are glad to play our part in facilitating their endeavours.”"
""Guestline has eased the burden when it comes to digitilisation. It is important for us to be able to respond quickly to the changing demands of the hospitality industry and to be using the most up to date technologies. Guestline’s systems are continually being updated and there is a wide selection of additional third party interfaces. Faster processes give us more time for our guests and the improved reports provide us with better data and insights for our revenue management.""
"Having used Guestline in The Bentley Hotel since 1999 we would not consider any other PMS system. Guestline is easy to use and simple for new members of staff to learn. Since moving to the PMS it is much easier to control our rates. There are always support staff on hand to help with issues both big and small. We look forward to working with Guestline for many years to come."
"The team at Guestline have a refreshing common sense approach to Hotel Property Management. With industry grass roots professionals throughout their departments from first line support to the development team, you are assured of quality service, support and advice at all times. Seamless distribution of live availability across all channels with the ability to flex pricing easily, automatically and / or at will has proved invaluable. Ease of use combined with common sense terminology has proven successful in training staff at all levels from on-site front desk personnel to off-site head office accountants. Several years on from our first hotel install, we now have the full Guestline product set throughout our entire group. Being guest centric has always maintained our strong position in the market place and with Guestlines help we are now starting to offer digital check-in with smartphone door entry. Customers wishing to use this technology can be assured of swift check-in and check-out all safely transacted within PCI-DSS compliance. Guestline? .....No Brainer!"
"Having used Guestline for many years, through the stages and various versions, I have to say I have always had spot on service and support from the Guestline HQ team."
"Guestline Since using the system @shrubberyhotel we are delighted with the ease of use and customer support provided. The system is proving to be the best we have used and continue to develop with the quick integration with OTS's and increase in bookings.Keep it up #guestline"
"Help desk fantastic and when you have had no training on the system and are self taught they are a godsend. Overall navigation very simple and for managers you can do everything if you know how! Very easy to integrate, we used zonal as well so good till linking system and good layout for housekeeping, revenue, forecasting etc. Great support from help desk."
"I looked around for a couple of months to ensure I chose the perfect cloud based system for my hotel. Guestline delivered everything I needed and a lot more. The hotel is performing better than it ever has and I certainly put some of this down to the Guestline PMS and all its connected software."
"Having worked in hotels for over 20 years, and a few PMS systems, Rezlynz is the best I have experienced. Easy to use, meets all the requirements and the help desk are quick and very friendly and quick to respond."
"We have been using Rezlynx for two years now and haven't looked back since day one. The daily ease of use is excellent and the reporting system for management has the ability to give us information we didn't even know we wanted or needed. The fact that the system integrates with Guestline EPoS makes client billing as well as reporting easy. Guestline offers a full support package with Rezlynx. The support is based in the UK and the team that answers your queries is technically savvy, polite and very efficient. Finally - Guestline are always working on improvements to their software and are happy to take comments & suggestions on board. Knowing that you're always working with the latest release is a real bonus - especially as it's included in the package."
"The support for me is superb. Always quick, polite and resolve any issues. Staff would even stay over shift to sort an issue!! The flexibility of the system and report control is also second to none."
"The Hotel that I l work as the Marketing & E-Commerce Manager for, The Earl of Doncaster Hotel, has just collaborated with Guestline to create a new website. The finished product exceeded expectations in every way. We wanted to develop a website that showcased our unique art deco design whilst keeping the user experience fun and creative, and the website does both very well. All of the team were a pleasure to work with. Most of my communication was with Tom and Yvonne who were a pleasure to deal with and went above and beyond throughout the process. I would highly recommend Guestline's Websuite to any Marketing Managers looking to develop a competitive and cutting edge product that delivers results."
"Having worked in hospitality for 18 years I have worked with many PMS systems, this is heads and shoulders above the rest, easy to learn, easy to train to new staff and a fantastic team at support who are only a phone call away. Our direct bookings have increased and we have a much greater control of both rates and packages. Cannot recommend highly enough!!"
Featured Customers
Popularity by Segment
Size
26 | Medium (25-74 room)
13 | Large (75-199 room)
2 | Small (10-24 room)
1 | X-Small (1-9 room)
Type
26 | Luxury Hotels
24 | Boutiques
22 | Branded Hotels
19 | Limited Service & Budget Hotels
8 | City Center Hotels
5 | Bed & Breakfast & Inns
5 | Resorts
3 | Airport/Conference Hotels
3 | RV Parks & Campgrounds
3 | Vacation Rentals & Villas
Region
141 | Europe
1 | North America
1 | Asia Pacific
1 | Oceania
Category
148 | Property Management Systems
113 | Hotel Management Software
More Products by Guestline
113
Reviews
2
Expert Recommendations
Hotelier Rating
Guestline solution unites previously disparate revenue centres bringing both operational and guest efficiencies.
Managing Director from 50-74 room Boutique in Straffan (Ireland)
Innovative and Forward thinking
General Manager from 25-49 room Boutique in (United Kingdom)
Installation of Rezlynx by Guestline
Front of House Manager from 25-49 room in St. Martins (Guernsey)
Guestline is Great
Revenue Manager from Branded Hotel in (United Kingdom)
Guestline is a great property management system and company
Corporate Revenue Manager from in Histon (United Kingdom)
Go with Guestline
General Manager from in (United Kingdom)
The best system I have used in my career after previously using Protel and Hotel Perfect.
General Manager from Boutique in (United Kingdom)
Great install and great Guestline Rezlynx product
General Manager from Bed & Breakfast & Inn in (United Kingdom)
Great software!
Meeting & Events Sales Coordinator from in (United Kingdom)
Great install. Guestline PMS works well and covers all our hotel's needs.
General Manager from Branded Hotel in Stoke-on-Trent (United Kingdom)
Newsfeed
Guestline
2 months ago
Guestline is now part of Access Hospitality
Guestline
4 months ago
Guestline’s solutions have automated labour-intensive processes for both the Front Office and the Finance teams.
Guestline
4 months ago
Guestline’s systems drive operational efficiencies The system enhances the guest experience, and saves costs for New Forest Hotels.
Guestline
4 months ago
Guest check-in and check-out transformed, and payment processing security enhanced as the Scottish country resort expands its relationship with Guestline.
Guestline
4 months ago
The hotel’s relationship with Guestline has expanded to bring further resource savings through automation.
Guestline
4 months ago
Guestline’s systems bring simplicity, efficiency and automation to the Handel’s Hotel operation.
Guestline
4 months ago
Guestline solution unites previously disparate revenue centres bringing both operational and guest efficiencies.
Guestline
2 years ago
Benelux Hotels Select Guestline PMS to Future Proof and Automate Their Technology Platforms
Guestline
2 years ago
Bloomfield House Hotel Gain More Guest Time by Opting for Guestline’s Cloud Solutions
Guestline
2 years ago
Guestline Interfaces with Housekeeping Apps to Help Hoteliers Increase Guest Confidence and Deliver Efficiencies
Guestline
2 years ago
Lake District Hotels Group Adopt Guestline’s New Digital Registration Process – GuestStay
Guestline
2 years ago
Guestline Expands its Breadth of Hotel Check-In/out and Communication Interfaces to Ease Processes and Deliver a Low-Touch Hotel Experience
Guestline
2 years ago
Guestline Enhances its Revenue Management Offerings with new two-way interfaces to boost hotels revenue and Occupancy Even in the Most Challenging of Times
Guestline
3 years ago
Why Guestline is Trusted by 80% of Best Western GB Members
Guestline
3 years ago
Guestline launches GuestPay: A New, Contact-Free payments System for Hoteliers
Guestline
3 years ago
Enhance Your Guest's Check-in Experience with Guestline’s New Digital Registration
Guestline
3 years ago
Guestline Launch Integration to Online Food and Drink Ordering Platform Deliverect
Guestline
3 years ago
Guestline Provide Interfaces to Ease Hotel Check-In/Out Processes and Deliver a Contact-Free Experience
Guestline
3 years ago
How the New ‘Contact-Free’ Hotel Experience Can Still Be Both Personal and Engaging
Guestline
3 years ago
Guestline Unveil Virtual Stand for ITB
Guestline
4 years ago
Many of today’s Property Management Systems (PMS) suffer from poor levels of integration and a lack of support for hoteliers, a new report published this month has claimed.
More About Guestline
Rezlynx is a cloud-based Property Management System (PMS) developed by Guestline, a leading provider of hospitality software solutions. It offers comprehensive functionality for hoteliers to efficiently manage their front desk, front office operations, and overall property management. With Rezlynx PMS, hoteliers can streamline their check-in processes, manage pricing and rate plans, optimize occupancy, and even upsell services to enhance the guest experience. It integrates with Online Travel Agencies (OTAs) to facilitate seamless connectivity and distribution across multiple channels. The system also supports Global Distribution Systems (GDS) and ensures compliance with Payment Card Industry (PCI) standards for secure transactions. As a cloud-hosted solution, Rezlynx provides real-time access to data and offers robust customer support. Its user-friendly interface and intuitive design contribute to its ease of use, allowing hotel staff to navigate the system effortlessly. The PMS includes features such as revenue management, guest journey tracking, frequently asked questions (FAQs), and SMS notifications to enhance communication with guests. Rezlynx also offers an Application Programming Interface (API) to enable integration with other systems and applications. It facilitates invoicing, manages distribution channels, and caters to the specific needs of independent hotels. Channel management and rate management functionalities allow hoteliers to effectively manage their online presence and optimize revenue. Additionally, the system includes GuestPay, a secure payment solution, and forecasting tools to aid in revenue and demand management. Rezlynx serves as a comprehensive management solution, incorporating Customer Relationship Management (CRM) capabilities and Electronic Point of Sale (EPOS) integration. It empowers hoteliers to deliver personalized guest experiences, efficiently handle operations, and maximize revenue potential.
Integrations
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