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Guestline HMS
4.5 (109 REVIEWS)
HT Score
63 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Guestline HMS
Ranked 19 (out of 72) in Hotel Management Software
Guestline provides end-to-end property management, channel distribution and digital marketing solutions fully integrated and cloud hosted
90% recommended by 127 hotels
More than 50% of Guestline’s reviews come from United Kingdom.
Bell - AI powered product analyst
I analyzed all of Guestline’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Guestline for its robust cloud-based solution that supports integration across multiple hotel functions such as booking, pricing, and event management. It efficiently helps hotels increase revenue by enabling dynamic pricing and seamless OTA connectivity, while also enhancing customer experience with real-time accessibility and an intuitive interface. However, some users criticize its complexity and occasional slow performance.
Support
Supportive
Hoteliers often praise Guestline's Hotel Management Software for its customer support. They appreciate the availability of support via various channels, emphasizing its responsiveness in resolving issues quickly. Additionally, the support staff is noted for their expertise, effectively addressing user needs and offering competent assistance during the onboarding process. The presence of helpful resources, such as FAQs and tutorials, further enhances the support experience, making it easier for users to get accustomed and proficient with the software.
Hotelmanager
8 months ago
Verified
... The speed of the individual work steps. Unfortunately, there are too many steps compared to other systems. Unfortunately, we are very disappointed. ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working with conferences and family celebrations much easier). Advice and support (German ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working with conferences and family celebrations much easier). Advice and support (German ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working with conferences and family celebrations much easier). Advice and support (German-speaking customer service) are very good and help ...
See full reviewGeschäftsführerin
7 months ago
Verified
... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual ...
See full reviewGeschäftsführerin
7 months ago
Verified
... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual wishes were also understood and made possible in the application. And even after installation, the support team is always on hand with solutions ...
See full reviewGeschäftsführerin
7 months ago
Verified
... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual ...
See full reviewAutomation
Streamlined
Hoteliers often highlight the automation features of Guestline's Hotel Management Software as particularly beneficial. The automation capabilities effectively streamline operations by reducing manual tasks and minimizing errors. Users find that these automated processes enhance workflow efficiency, allowing staff to focus on more strategic tasks rather than repetitive, mundane activities. This, in turn, leads to improved service delivery and operational productivity, making the tool a valuable asset in managing hotel operations.
Director Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...
See full reviewIntegrations
Connected
Hoteliers often praise Guestline’s Hotel Management Software for its seamless integrations. They highlight the extensive range of integrations with various systems such as PMS, CRM, and payment processors, which greatly enhance operational efficiency. Users find the integration setup straightforward, with minimal challenges, and report high reliability with consistent performance and no syncing issues. Additionally, hoteliers appreciate the capability to customize integrations to meet specific needs, allowing them to tailor the software to their unique operational requirements.
Geschäftsführerin
7 months ago
Verified
... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual wishes were also understood and made possible in the application. And even after installation, the support team is always on hand with solutions. It is great that short training videos are also made available. This allows us to see the added value of the software more quickly. We are also very happy that the sales team convinced us to go for the CLOUD-based solution. It makes us less dependent on the possible failures of the data ...
See full reviewGeschäftsführerin
7 months ago
Verified
... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual wishes were also understood and made possible in the application. And even after installation, the support team is always on hand with solutions. It is great that short training videos are also made available. This allows us to see the added value of the software more quickly. We are also very happy that the sales team convinced us to go for the CLOUD-based solution. It makes us less dependent on the possible failures of the data center in which the old ...
See full reviewGeschäftsführerin
7 months ago
Verified
... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual wishes were also understood and made possible in the application. And even after installation, the support team is always on hand with solutions. It is great that short training videos are also made available. This allows us to see the added value of the software more quickly. We are also very happy that the sales team convinced us to go for the CLOUD-based solution. It makes us less dependent on the possible failures of the data center in which the old software solution was hosted. We were impressed by the overall package and it is fun to discover more possibilities of the program every day. Because it is adapted relatively quickly to the latest news and current ...
See full reviewValue
Balanced
Hoteliers often highlight the value for money in using Guestline's Hotel Management Software. They note that the software delivers significant benefits that justify its cost. The Advanced module, despite requiring a small additional charge, is considered highly valuable, particularly for handling conferences and family celebrations effectively. Users appreciate the transition to the cloud-based solution as it reduces dependency on potential data center failures, which adds to the perceived value. Additionally, the training and support provided by Guestline are tailored and responsive, further enhancing the overall worth of the investment.
Hotelmanager
8 months ago
Verified
... Not recommended for business/conference/trade fair hotels. ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working with conferences and family celebrations much easier). Advice and support (German-speaking customer service) are very good and help is provided immediately. Guestline always takes suggestions into account in order to continuously ...
See full reviewDirector Hotel
8 months ago
Verified
... Sometimes you have to get used to the logic of the system - but that's something you're used to from other systems. Once you've internalized this, there are no more significant problems (and if there ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...
See full reviewGeschäftsführerin
7 months ago
Verified
... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual ...
See full reviewGeschäftsführerin
7 months ago
Verified
... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual wishes were also understood and made possible in the application. And even after installation, the support team is always on hand with solutions. It is great that short training videos are also made available. This allows us to see the added value ...
See full reviewGeschäftsführerin
7 months ago
Verified
... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual wishes were also understood and made possible in the application. And even after installation, the support team is always on hand with solutions. It is great that short training videos are also made available. This allows us to see the added value of the software more quickly. We are also very happy that the sales team convinced us to go for the CLOUD-based solution. It makes us less dependent on the possible failures of the data center in which the old software solution was hosted. We were impressed by the overall ...
See full reviewGeschäftsführerin
7 months ago
Verified
... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual wishes were also understood and made possible in the application. And even after installation, the support team is always on hand with solutions. It is great that short training videos are also made available. This allows us to see the added value of the software more quickly. We are also very happy that the sales team convinced us to go for the CLOUD-based solution. It makes us less dependent on the possible failures of the data center in which the old software solution was hosted. We were impressed by the overall package and it is fun to discover more possibilities of the program every day. Because it is adapted relatively quickly to the latest news and current needs of the industry. Conclusion: we are happy to have found such a competent team and future ...
See full reviewFunctionality
Reliable
Hoteliers often note that the Guestline Hotel Management Software's functionality includes core features essential for day-to-day operations like booking and reporting. However, some users find invoice alterations difficult due to complex processes. The software excels in scalability, supporting businesses with potential expansion, such as hotels looking to grow their room offerings. Users appreciate the system's customization options, particularly with modules that cater to specific needs like conferences and family events. Moreover, Guestline's insights and reporting capabilities are valued for their practicality in delivering actionable data. Yet, some users express disappointment with the number of steps involved in basic functions, which they find excessive compared to alternatives.
Hotelmanager
8 months ago
Verified
... Not recommended for business/conference/trade fair hotels. ...
See full reviewHotelmanager
8 months ago
Verified
... Not recommended for business/conference/trade fair hotels. ...
See full reviewHotelmanager
8 months ago
Verified
... Not recommended for business/conference/trade fair hotels. ...
See full reviewHotelmanager
8 months ago
Verified
... The company name must be displayed on the arrival list, departure list and in-house list. This is essential for a business hotel! Invoice changes are almost impossible or too complicated. ...
See full reviewHotelmanager
8 months ago
Verified
... Not recommended for business/conference/trade fair hotels. ...
See full reviewHotelmanager
8 months ago
Verified
... The company name must be displayed on the arrival list, departure list and in-house list. This is essential for a business hotel! Invoice changes are almost impossible or too complicated. ...
See full reviewHotelmanager
8 months ago
Verified
... The speed of the individual work steps. Unfortunately, there are too many steps compared to other systems. Unfortunately, we are very disappointed. ...
See full reviewHotelmanager
8 months ago
Verified
... The speed of the individual work steps. Unfortunately, there are too many steps compared to other systems. Unfortunately, we are very disappointed. ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working with conferences and family celebrations much easier). Advice and support (German-speaking customer service) are very good and help is provided immediately. Guestline always takes suggestions into account in order to continuously develop the system. The reports ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working with conferences and family ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...
See full reviewGeschäftsführerin
7 months ago
Verified
... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual ...
See full reviewGeschäftsführerin
7 months ago
Verified
... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual ...
See full reviewGeschäftsführerin
7 months ago
Verified
... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual wishes were also understood and made possible in the application. And even after installation, the support team is always on hand with solutions. It is great that short training videos are also made available. This allows us to see the added value of the software more quickly. We are also very happy that the sales team convinced us to go for the CLOUD-based solution. It makes us less dependent on the possible failures of the data center in which the old software solution was hosted. We were impressed by the overall package and it is fun to discover more possibilities of the program every day. Because it is adapted relatively quickly to the latest news and current needs of the industry. Conclusion: we are happy to have found such a competent team and future ...
See full reviewGeschäftsführerin
7 months ago
Verified
... 1. When entering and editing bookings in the future, stay on the selected date and do not jump back to the current date every time you jump back in the editing mask. 2. Possibility of subsequent name ...
See full reviewUser Interface
Accessible
Hoteliers often indicate that the user interface of Guestline's Hotel Management Software is generally easy to navigate, although there is a need for some adaptation due to unique system logic. The visual design is noted as modern and professional, contributing to a visually appealing experience. However, there are concerns regarding invoice name changes being complicated, hinting at usability challenges that may require additional training for seamless operation. Users appreciate the intuitive nature once they become familiar with it, and the accompanying support is described as responsive and effective in addressing user issues promptly. There is a call for better usability in booking operations, specifically in maintaining selected date consistency during edits, which could enhance overall ease of use and user satisfaction.
Hotelmanager
8 months ago
Verified
... The company name must be displayed on the arrival list, departure list and in-house list. This is essential for a business hotel! Invoice changes are almost impossible or too complicated. ...
See full reviewHotelmanager
8 months ago
Verified
... The company name must be displayed on the arrival list, departure list and in-house list. This is essential for a business hotel! Invoice changes are almost impossible or too complicated. ...
See full reviewDirector Hotel
8 months ago
Verified
... Sometimes you have to get used to the logic of the system - but that's something you're used to from other systems. Once you've internalized this, there are no more significant problems (and if there ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...
See full reviewGeschäftsführerin
7 months ago
Verified
... Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual ...
See full reviewGeschäftsführerin
7 months ago
Verified
... 1. When entering and editing bookings in the future, stay on the selected date and do not jump back to the current date every time you jump back in the editing mask. 2. Possibility of subsequent name changes for invoices that have already been finalized. 3. Simpler ...
See full reviewGeschäftsführerin
7 months ago
Verified
... 1. When entering and editing bookings in the future, stay on the selected date and do not jump back to the current date every time you jump back in the editing mask. 2. Possibility of subsequent name ...
See full reviewGeschäftsführerin
7 months ago
Verified
... 1. When entering and editing bookings in the future, stay on the selected date and do not jump back to the current date every time you jump back in the editing mask. 2. Possibility of subsequent name changes for invoices that have already been finalized. 3. Simple ...
See full reviewHoteliers Most Frequently Mention
What Types of Hotels Guestline is Popular For
Size
28 | Large (75-199 room)
71 | Medium (25-74 room)
24 | Small (10-24 room)
10 | X-Large (200+ room)
2 | X-Small (1-9 room)
Country
101 | United Kingdom
9 | United States of America
9 | Ireland
6 | Germany
3 | Australia
2 | India
1 | Pakistan
1 | Italy
1 | Malaysia
1 | Singapore
1 | Canada
1 | Spain
Type
48 | Bed & Breakfast & Inns
47 | Boutiques
39 | Branded Hotels
28 | City Center Hotels
29 | Airport/Conference Hotels
2 | Extended Stay & Serviced Apartments
1 | Hostels
40 | Limited Service & Budget Hotels
45 | Luxury Hotels
24 | Resorts
3 | RV Parks & Campgrounds
2 | Vacation Rentals & Villas
Region
10 | North America
118 | Europe
4 | Asia Pacific
3 | Oceania
1 | Middle East
Category
109 | Hotel Management Software
143 | Property Management Systems
Didn’t find what you were looking for?
What is Guestline?
Founded in 1991 | Headquarters in Shrewsbury, Shropshire | 244 employees
Guestline HMS is a comprehensive property management system designed for the hospitality industry. This robust cloud-based solution integrates various hotel functions, including booking, pricing, and event management, into a single intuitive interface. It empowers hotels to increase revenue through dynamic pricing and seamless connectivity with online travel agencies (OTAs). Guestline HMS enhances the customer experience by offering real-time accessibility, making it easier for staff to manage operations efficiently. Its versatile software supports hotel operations from room reservations to conference and banqueting systems, fitting seamlessly into existing workflows to streamline tasks and improve overall efficiency.
Guestline HMS Alternatives
Not sure if Guestline is right for your hotel? Here are similar Hotel Management Software vendors that could be a good fit for your hotel:
Capabilities
Guestline doesn’t have any benefits or use cases available
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Available Add-ons & Modules
Conference and Banqueting Manager
Event Management Software
The intelligent events management solution
Guestline Reviews Summary
Ease of Use
4.5/5
Customer Support
4.5/5
ROI
4.2/5
Implementation
4.2/5
Recommended by
Achievements
This vendor's trending score is rising, Guestline HMS is the #23 most trending product in the Hotel Management Software category (out of 72) and the #767 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuestline’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Guestline Pricing
Pricing Available By Request
Guestline has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Hotelier Rating
Hoteliers say
Hoteliers like Guestline for its robust cloud-based solution that supports integration across multiple hotel functions such as booking, pricing, and event management. It efficiently helps hotels increase revenue by enabling dynamic pricing and seamless OTA connectivity, while also enhancing customer experience with real-time accessibility and an intuitive interface. However, some users criticize its complexity and occasional slow performance.
AI-generated from the text of customer reviews
Looking for specific info?
9
Professional and competent!
Geschäftsführerin from 25-49 room City Center Hotel in Paderborn (Germany)
Verified
7 months ago
Despite the very short lead time, our switch to Guestline was supported competently and with expertise at all levels. The training was professional and tailored to our requirements. Our individual wishes were also understood and made possible in the application. And even after installation, the support team is always on hand with solutions....
Germany
Germany
Geschäftsführerin
Medium Hotel
10
Clear recommendation for Guestline
Director Hotel from 25-49 room in Pommelsbrunn (Germany)
Verified
8 months ago
Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working with conferences and family celebrations much easier). Advice and support (German-speaking customer service) are very good and help is p...
Germany
Germany
Director Hotel
Medium Hotel
0
Not recommended for business/conference/trade fair hotels.
Hotelmanager from 100 to 199 room Airport/Conference Hotel in Hannover (Germany)
Verified
8 months ago
The speed of the individual work steps. Unfortunately, there are too many steps compared to other systems. Unfortunately, we are very disappointed.
Germany
Germany
Hotelmanager
Large Hotel
10
Guestline solution unites previously disparate revenue centres bringing both operational and guest efficiencies.
Managing Director from 25-49 room Bed & Breakfast & Inn in Straffan (Ireland)
Verified
2 years ago
It allows us the flexibility to know weddings, food and beverage and rooms information are all on the one platform. Anyone can access the system from any place and at any time and get all the information they want, accurate and in real-time. It has really transformed our operation.’
Ireland
Ireland
Managing Director
Medium Hotel
10
Innovative and Forward thinking
General Manager from 25-49 room Boutique in Broadstairs (United Kingdom)
Verified
2 years ago
Guestline have a range of superb tech, dedicated to supporting hoteliers with simple, efficient, productive and innovative systems that support the guest experience and add real value.
United Kingdom
United Kingdom
General Manager
Medium Hotel
9
Installation of Rezlynx by Guestline
Front of House Manager from 25-49 room Bed & Breakfast & Inn in St Martin (Channel Islands)
Verified
4 years ago
It can be accessed anywhere as it is web based. It is very user friendly and we have a lot of control and I like that guest history keeps the notes
Channel Islands
Channel Islands
Front of House Manager
Medium Hotel
10
Guestline is Great
Revenue Manager from 50-74 room Bed & Breakfast & Inn in Los Angeles (United States of America)
Verified
4 years ago
Cost effective solution. Great support, implementation is streamlined and stress-free. Cloud based, Good reporting.
The Rezlynx is a lot easier than previous PMS's to use, so this has freed up time on reception/sales etc so other jobs and responsibilities can be taken on and staff can progress in their jobs.
With regards to reporting...
United States of America
United States of America
Revenue Manager
Medium Hotel
8
Go with Guestline
General Manager from 10 to 24 room Airport/Conference Hotel in Windermere (United Kingdom)
Verified
4 years ago
Great software, good support, dreadful account management. I implemented it within our hotel group 2 and a half years ago, having previously used Guestline elsewhere for 2 years.
Go with Guestline as the software is good and so is the reactive support. The pro-active account management is literally non existent however.
The channel manage...
United Kingdom
United Kingdom
General Manager
Small Hotel
10
Guestline is a great property management system and company
Corporate Revenue Manager from 25-49 room Boutique in Bowness-on-Windermere (United Kingdom)
Verified
4 years ago
- Easy to use
- Excellent support from Support staff
- Direct connectivity with OTA's
- Cloud based, so can be accessed from anywhere
- Reliable - Does not crash on a regular basis
United Kingdom
United Kingdom
Corporate Revenue Manager
Medium Hotel
10
Great install and great Guestline Rezlynx product
General Manager from 5 to 9 room Bed & Breakfast & Inn in Coleraine (United Kingdom)
Verified
4 years ago
The install was efficient and the residential-style training they provided was excellent. The product is really good, it simply does everything that you need - from the front desk to the accounts, everyone is happy.
We signed the agreement with Guestline and had the instal scheduled for 10 days later. Our project manager, Andre was lik...
United Kingdom
United Kingdom
General Manager
X-Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Guestline allows hotels to spend time delighting guests rather than managing the hotel's operations. That’s why everything they do: Property Management System, Channel Manager, Websuite, EPoS, Payment Solution, Booking Engine is designed to make more GuestTime.
Showing all answers to: "What does this product or service do well?"
Guestline allows hotels to spend time delighting guests rather than managing the hotel's operations. That’s why everything they do: Property Management System, Channel Manager, Websuite, EPoS, Payment Solution, Booking Engine is designed to make more GuestTime.
Guestline is a very user friendly system.
All type of hotels (such as boutique, budget, city hotels) can use their products to increase revenues, and at the same time save and lower costs.
All in all it's a great solution! :-)
We have been working with Guestline as a PMS integration partner for many years and have found the live availability of inventory to be a paticuraly strong feature, a great support team makes our integrations seamless.
I like how Guestline evolves as the industry does. They've got great a great support structure, and rolled out some great contact-free solutions like GuestStay and GuestPay. Their hotelier hub is a great source of information as well.
The product does what it says on the tin, it works well with the properties that I have, and makes the teams job easy. The connection to the OTA's etc are seemless and work well, and the mapping is very easy and not complicated at all
Question:
What differentiates this product or service from the competition?
Answer:
Guestline provides an intuitive property management system and electronic point of sale to fully integrated channel management solutions. Their property management system fully integrates to IDeaS Revenue Management System allowing hotels to benefit from automation to deliver more revenue and profits.
Showing all answers to: "What differentiates this product or service from the competition?"
Guestline provides an intuitive property management system and electronic point of sale to fully integrated channel management solutions. Their property management system fully integrates to IDeaS Revenue Management System allowing hotels to benefit from automation to deliver more revenue and profits.
Guestline has a very professional support & sales team, so working with them together is a pleasure for me.
Also the API of Guestline enables 2-way integrations, so there's no need to transfer all data manually.
Live availability of inventory allows a hotel dynamically move rooms around without any delay in getting the changes out to their differnt marketing channels, superb feature, a great friendly team, paticuarly Clio, Deirdre and Grace.
Guestline has done a lot of things that have impressed me. The integration process was nice and smooth with great communication throughout. During the events of this year, I really liked how they rolled out a "re-opening" checklist for Hoteliers. It's above and beyond their product offering, and was a useful tool.
Certainly the support, which is very very good, and 90% of the time the support questions are resolved at the time, rather than having to wait along time for it to be resolved. Also being web based means it can be used everywhere
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
RezLynx property management solutions cover all aspects of running a hospitality business, from managing bookings and payments to streamlining the organization of events. Guestline and IDeaS have partnered for many years and keep bringing innovative solutions to the marketplace.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
RezLynx property management solutions cover all aspects of running a hospitality business, from managing bookings and payments to streamlining the organization of events. Guestline and IDeaS have partnered for many years and keep bringing innovative solutions to the marketplace.
All the clients who use Guestline are more than satisfied because the system is very user-friendly and simplifies internal processes in the hotel. My advice to hoteliers who are considering to use this product is to implement it in their properties. There won't be any regrets.
Our integrtaion with Guestline is seamless, a really good expeirence for our clients with this integration in place, having seen a dmoe of the product I would encourage all clienst to ensure they are getting the most out of all the features available tot them, mainly live inventory for their BE connection and the reporting suite is excellent
Its a great product, and Guestline's various teams really shine. They build great relationships with clients from everything I've seen, and I like how they always have testimonials on LinkedIn and other platforms from happy clients.
Easy, it would be too use it. As mentioned before the support and useablility of the system is amazing and yes it might be slightly more expensive than some competitors, however the experience of the team ensures that you are always supported along the way
Recommended by
Olga Tolle-Rodrigues
Sr. Manager, Global Alliances
@
IDeaS
Nastaran Anjileli
Sales Consultant
@
CODE2ORDER
Stephen Collins
Head of Customer Success
@
Avvio
David Gerrard
Director, Data Quality & Integrations
@
Duetto
David Cox
Business Support Manager - Hotels & Inns Division
@
JW Lees
Olga Tolle-Rodrigues
Sr. Manager, Global Alliances
@
IDeaS
Nastaran Anjileli
Sales Consultant
@
CODE2ORDER
Stephen Collins
Head of Customer Success
@
Avvio
David Gerrard
Director, Data Quality & Integrations
@
Duetto
David Cox
Business Support Manager - Hotels & Inns Division
@
JW Lees
Mark Evans
Business Development Manager
@
GuestRevu
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More About Guestline
Rezlynx is a cloud-based Property Management System (PMS) developed by Guestline, a leading provider of hospitality software solutions. It offers comprehensive functionality for hoteliers to efficiently manage their front desk, front office operations, and overall property management. With Rezlynx PMS, hoteliers can streamline their check-in processes, manage pricing and rate plans, optimize occupancy, and even upsell services to enhance the guest experience. It integrates with Online Travel Agencies (OTAs) to facilitate seamless connectivity and distribution across multiple channels. The system also supports Global Distribution Systems (GDS) and ensures compliance with Payment Card Industry (PCI) standards for secure transactions. As a cloud-hosted solution, Rezlynx provides real-time access to data and offers robust customer support. Its user-friendly interface and intuitive design contribute to its ease of use, allowing hotel staff to navigate the system effortlessly. The PMS includes features such as revenue management, guest journey tracking, frequently asked questions (FAQs), and SMS notifications to enhance communication with guests. Rezlynx also offers an Application Programming Interface (API) to enable integration with other systems and applications. It facilitates invoicing, manages distribution channels, and caters to the specific needs of independent hotels. Channel management and rate management functionalities allow hoteliers to effectively manage their online presence and optimize revenue. Additionally, the system includes GuestPay, a secure payment solution, and forecasting tools to aid in revenue and demand management. Rezlynx serves as a comprehensive management solution, incorporating Customer Relationship Management (CRM) capabilities and Electronic Point of Sale (EPOS) integration. It empowers hoteliers to deliver personalized guest experiences, efficiently handle operations, and maximize revenue potential.
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Support
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Guestline has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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2025
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