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Agilysys PMS
3.9 (43 REVIEWS)
HT Score
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Agilysys PMS
Ranked 29 (out of 341) in Property Management Systems
Robust all-in-1 PMS for Hotels and Resorts
80% recommended by 40 hotels
More than 50% of Agilysys Hospitality Solutions’s reviews come from United States.
Bell - AI powered product analyst
I analyzed all of Agilysys Hospitality Solutions’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Agilysys Versa for its seamless integration of systems, enhancing operational efficiency and guest satisfaction. It streamlines complex processes like booking and check-outs, which reduces training time and improves service delivery. However, concerns include delays in product enhancements and customer support response times, which can impact guest interactions. Improvements in third-party integrations and engaging hotel industry professionals in development could further enhance utility. Agilysys Versa could help reduce costs from third-party vendors by offering a unified system with robust functionality.
What Types of Hotels Agilysys Hospitality Solutions is Popular For
Size
1 | X-Small (1-9 room)
4 | Small (10-49 room)
1 | Mid-Sized (50-99 room)
26 | Large (100-499 room)
18 | X-Large (500+ room)
Country
45 | United States
2 | Philippines
1 | Canada
1 | Turkey
Type
41 | Resorts
25 | Casinos
23 | Luxury Hotels
20 | Airport/Conference Hotels
17 | Boutique Hotels
14 | Bed & Breakfast & Inns
12 | Branded Hotels
10 | Limited Service & Budget Hotels
8 | City Center Hotels
7 | RV Parks & Campgrounds
4 | Hostels
1 | Motels
Region
46 | North America
2 | Asia Pacific
1 | Middle East
Category
43 | Property Management Systems
28 | Hotel POS Systems
4 | Procurement Software
Didn’t find what you were looking for?
What is Agilysys Hospitality Solutions?
Founded in 1963 | Headquarters in Alpharetta (United States) | 2083 employees
Agilysys PMS is a comprehensive Property Management System designed specifically for the hospitality industry. It integrates seamlessly into hotel operations by managing reservations, guest profiles, check-ins/check-outs, housekeeping, and invoicing with precision. The platform's hospitality-centric technology captures and adapts to every nuance and fluctuation in guest profiles, ensuring personalized and exceptional guest experiences. By anticipating unforeseen operational events, it resolves issues with minimal disruption, making it a valuable asset for maintaining smooth and efficient hotel operations.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Agilysys Hospitality Solutions products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Agilysys Hospitality Solutions Reviews Analyzed: 17
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Agilysys Hospitality Solutions Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Agilysys Hospitality Solutions
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Agilysys Hospitality Solutions's Provided Description:
"Striking the balance to evolve well-run to well-loved is where Agilysys Property Management System comes in. Agilysys PMS technology is engineered to a hospitality-centric perspective with software, systems and services all built to function, adapt and respond with a unique hospitality bias. In your preference-driven, changeable business, that means every nuance, fluctuation and real-time enrichment of guest profiles is captured, while unforeseen operational events are anticipated and seamlessly resolved with minimal disruption or delay."
FAQs
Capabilities
Make the personal profitable
Make the personal profitable
“Keep your property sticky”. Keep guests on property by maximizing engagement and enhancing guest satisfaction. Integrated data & processes take you from SOP (Standard Operating Procedures) to SBP (Service By Preference). Help your guests book more and do more. Guests who receive value-added services or upgrades are more likely to have a positive perception.
Use technology that eases friction through flexibility/choice
Use technology that eases friction through flexibility/choice
Guests book more, do more, at a click and enjoy check-in-check-out mobile convenience. Value-added services or upgrades foster positive perceptions and reviews. Choose the path that best works for you, whether in the cloud or on-premise.
Drive Upsell Revenue
Drive Upsell Revenue
'Single-pane' view of guest itinerary for both front-desk and call center staff saves time and promotes upsells for maximum revenue-per-guest. Upselling is faster and easier when details are only a click away without searching different systems.
Unify data to improve decisions
Unify data to improve decisions
Control cost by capturing upsell opportunities that effectively maximize capacity utilization and elevate focus from RevPAR to RevPGE (Revenue per Guest Experience).
Empower employees to boost loyalty
Empower employees to boost loyalty
Actionable data — and systems that reveal it — enable practitioners to transform remarkable service into memorable hospitality. Robust guest profiles, smart property management systems that can access guest preferences across locations and amenities, and analysis systems that coalesce guests’ behaviors with financial returns can inform employees’ actions in real-time, guiding them to provide “just the right touch at the right time.”
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
Available Add-ons & Modules
Agilysys PMS
Hotel Management Software
In addition to the financial advantages of a versatile PMS system that can operate on-premise or move to the cloud if and when you decide, you'll gain modern integration advantages that maximize revenue-per-available-guest and minimize stress-per-employee, elevating everyone's experience along with elevating your bottom line.
Property-Wide Online Booking
Booking Engine
Real-time room availability allows you to sell every last room, boosting the overall value of your property. And your guests can reserve golf, spa, dining, & more, all in a single cart.
Mobile & Kiosk Check-in/Check-Out
Contactless Check-in
Simplify check-in and check-out, offer concurrent dining reservations, optimize staff productivity and enhance the guest experience. More properties are turning to mobility to reduce overhead and offer more guest self-service options. With Kiosk and Mobile check-in/check-out options, it’s easy to elevate service levels without adding front-line staff.
Payment Processing
Payments Processing Software
Agilysys Pay provides payment protection with the support of payment terminals for every scenario. Agilysys is a participating organization of the PCI Security Standards Council.
Venue & Seating Management
Upselling Software
A complete online system that’s unlike anything else. See availability across all outlets and venues, leverage multiple seat layouts for specified dates, holidays and special events, leverage unique layouts associated with an event, and accept multiple payment categories to accommodate kids, seniors, etc.
Spa Management
Spa Software
Agilysys Spa is a seamless software solution that simplifies the appointment process, enhances the guest experience and helps maximize the value of your spa as a revenue center. The software can stand alone or integrate seamlessly with your Agilysys PMS, provide real-time updates for error-free scheduling, track guest preferences for up-sell opportunities, create staff profiles, and deliver increased efficiencies for inventory control.
Golf Management
Property Management Systems
Whether you’re organizing tournaments, scheduling and tracking tee times, managing the pro shop, directing staff or overseeing player experiences, start with the reliable foundation of Agilysys Golf.
Retail & Gift Shop Module
Retail Software
Do you sell retail items in your spa, gift shop or pro-shop but don’t need a full enterprise POS system? If so, you need Agilysys Retail. Easily setup and track inventory, sell items as part of your other services, and consolidate it all on the guest folio.
Restaurant and Hotel Analytics
Business Intelligence
Whether you use Agilysys POS, Agilysys PMS, or both, our analytics engine make it easy to identify performance issues that may be limiting your bottom line, and identify opportunities that will help business grow.
Sales & Catering
Hotel Sales Software
A comprehensive sales & event management system that provides powerful tools for hotels, conference centers and resorts of all sizes.
Digital Marketing
Hotel CRM & Email Marketing
Agilysys Digital Marketing automates guest email and SMS marketing communications to stay connected with guests throughout the guest journey. Whether your message is triggered at time of reservation, check-in/out or is part of an automated campaign, you can make every communication feel personal and relevant.
Agilysys Hospitality Solutions Reviews Summary
Ease of Use
4.4/5
Customer Support
3.9/5
ROI
3.8/5
Implementation
3.7/5
Recommended by
Achievements
This vendor's trending score is rising, Agilysys PMS is the #29 most trending product in the Property Management Systems category (out of 341) and the #531 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreAgilysys Hospitality Solutions’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Agilysys Hospitality Solutions Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
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Compare Agilysys Hospitality Solutions to Top Alternatives
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Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
Very user friendly
Hotel manager from 200 to 499 room Casino in Brimley (United States)
Verified
3 days ago
I like that it is a whole system. Make it’s so much easier for our property. Versa, spa, kiosk, ADM are just a few that we have. Hopefully golf soon.
United States
United States
Hotel manager
Large Hotel
10
Great learning opportunity
Reservations supervisor from 200 to 499 room Bed & Breakfast & Inn in Lajitas (United States)
Verified
4 days ago
The opportunity to view multiple modules and their offerings at one time. The ability to customize what classes and sessions I attend.
United States
United States
Reservations supervisor
Large Hotel
10
Front office manager
Front office manager from 500+ room Casino in Las Vegas (United States)
Verified
4 days ago
I like the ability to intergrate the products and services in to one guest profile. The screen shot of guest information is nice.
United States
United States
Front office manager
X-Large Hotel
10
Moving Forward - One Shot
General Manager from 500+ room Luxury Hotel in Acme (United States)
Verified
4 days ago
Being able to converse with both Agilysys team members and other users to get answers. Learning what is new and possible!
United States
United States
General Manager
X-Large Hotel
8
More hands on for new products
Executive Director of Revenue from 500+ room Bed & Breakfast & Inn in Paradise (United States)
Verified
4 days ago
I enjoyed seeing what is up and coming with new AI products. I enjoyed catching up with 3rd party vendors.
United States
United States
Executive Director of Revenue
X-Large Hotel
10
Awesome event
IT Ops Mgr from 500+ room Bed & Breakfast & Inn in Paradise (United States)
Verified
4 days ago
I like the combination of learning from colleagues as well as info regarding new and old solutions. I’m all about innovation and happy to see AI was intertwined.
United States
United States
IT Ops Mgr
X-Large Hotel
8
Great classes and opertunity to meet other colleagues who use same system
Guest Service Manager from 200 to 499 room Boutique in Pendleton (United States)
Verified
4 days ago
The classes are detailed and provide information we didn't know bout products we are using, this will expand our company customer services.
United States
United States
Guest Service Manager
Large Hotel
7
Inspire 2026
Group Sales Executive from 200 to 499 room Boutique in Pendleton (United States)
Verified
4 days ago
Easy navigation, the clean look, way more options and features compared to V1. Overall a better product and love that it connects with other modules.
United States
United States
Group Sales Executive
Large Hotel
7
A work in progress
Sales Coordinator from 10 to 24 room Bed & Breakfast & Inn in Point Lookout (United States)
Verified
5 days ago
- Our group likes the integration between products.
- We like how ADM lets you schedule SMS and email marketing.
United States
United States
Sales Coordinator
Small Hotel
8
Kudos
Front desk manager from 200 to 499 room Bed & Breakfast & Inn in Scottsdale (United States)
Verified
5 days ago
• SASS based
• How quick the hot fixes are updated
• The versatility of use of versa
• The look of versa
United States
United States
Front desk manager
Large Hotel
- 1
- 2
- 3
- 4
- 5
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Agilysys offers a turnkey PMS solution suite that can be customized to meet each property’s requirements. From working with Agilysys on many different hotel projects (mostly casinos and resorts), we know that Agilysys has a deep knowledge of the hotel market and puts their customers first. They understand the challenges facing the hotel industry and is constantly tweaking and reinventing its PMS offerings to meet the quickly changing market needs.
Showing all answers to: "What does this product or service do well?"
Agilysys offers a turnkey PMS solution suite that can be customized to meet each property’s requirements. From working with Agilysys on many different hotel projects (mostly casinos and resorts), we know that Agilysys has a deep knowledge of the hotel market and puts their customers first. They understand the challenges facing the hotel industry and is constantly tweaking and reinventing its PMS offerings to meet the quickly changing market needs.
Question:
What differentiates this product or service from the competition?
Answer:
Since the pandemic started, Agilysys has proven how agile the organization is and the company’s mobile guest app, rGuest Express, is helping hoteliers to reopen safely by delivering a mobile guest journey with contact-free check-in and mobile keys, minimizing in-person contacts and eliminating handling of physical key cards.
Showing all answers to: "What differentiates this product or service from the competition?"
Since the pandemic started, Agilysys has proven how agile the organization is and the company’s mobile guest app, rGuest Express, is helping hoteliers to reopen safely by delivering a mobile guest journey with contact-free check-in and mobile keys, minimizing in-person contacts and eliminating handling of physical key cards.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
The system has a lot of functionality. Invest time to learn and train your hotel staff to maximize your return on investment. Look into how your organization can leverage Agilysys mobile guest app, rGuest Mobile Express to provide a contact-free guest journey.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
The system has a lot of functionality. Invest time to learn and train your hotel staff to maximize your return on investment. Look into how your organization can leverage Agilysys mobile guest app, rGuest Mobile Express to provide a contact-free guest journey.
Recommended by
Pernilla Brodd
CMO
@
Zaplox
Pernilla Brodd
CMO
@
Zaplox
Are you a consultant or vendor that recommends Agilysys Hospitality Solutions?
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Agilysys Hospitality Solutions Integrations
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Support
Unverified
Agilysys Hospitality Solutions has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Products Reviewed
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What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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