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roommaster channel manager
4.1 (28 REVIEWS)
HT Score
63 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
roommaster channel manager
Ranked 16 (out of 112) in Channel Managers
Effortless Distribution Across 300+ Booking Channels
88% recommended by 154 hotels
Riley Hotel Group, Ayres Hotel, Seaboard Hotels & 151 others
Bell - AI powered product analyst
I analyzed all of roommaster’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Room Master for its straightforward and easy-to-learn system, enhancing operational efficiency. However, they express concerns over expensive mandatory credit card processing fees and inadequate after-hours support. Positive notes include improved customer service over the years and responsive support. Room Master can boost hotel revenue optimization but may hinder cost-efficiency due to certain inflexible cost structures.
Riley Hotel Group, Ayres Hotel, Seaboard Hotels & 151 others
Read their reviewsWhat Types of Hotels roommaster is Popular For
Size
6 | X-Small (1-9 room)
18 | Small (10-24 room)
76 | Mid-Sized (25-74 room)
46 | Large (75-199 room)
11 | X-Large (200+ room)
Country
118 | United States of America
9 | United Kingdom
7 | Australia
5 | Canada
3 | New Zealand
1 | Trinidad and Tobago
1 | Guyana
1 | Paraguay
1 | Spain
1 | Belize
1 | Malta
1 | Bermuda
1 | Bahamas
1 | Vanuatu
Type
63 | Resorts
55 | Bed & Breakfast & Inns
55 | Boutiques
47 | Limited Service & Budget Hotels
36 | Airport/Conference Hotels
30 | Motels
26 | Branded Hotels
26 | City Center Hotels
21 | Luxury Hotels
14 | Extended Stay & Serviced Apartments
9 | RV Parks & Campgrounds
8 | Casinos
7 | Vacation Rentals & Villas
3 | Hostels
Region
123 | North America
11 | Europe
11 | Oceania
4 | Central America
2 | South America
Category
109 | Hotel Management Software
66 | Property Management Systems
59 | Booking Engine
28 | Channel Managers
8 | Payments Processing Software
4 | Website Design
1 | Hotel Metasearch Management Software
Didn’t find what you were looking for?
What is roommaster?
Founded in 1994 | Headquarters in Tampa, Florida | 30 employees
roommaster Channel Manager is a dynamic distribution management system that automates the process of distributing hotel inventory and rates across more than 300 online travel agencies (OTAs) and global distribution systems (GDS). By doing so, it ensures perfect rate parity and seamless inventory synchronization. This platform drastically reduces distribution management time by 85%, streamlining operations with centralized rate control and automated availability updates to minimize overbookings and eliminate manual channel maintenance. With robust channel-specific performance analytics, it empowers properties to optimize their distribution strategy for maximum visibility and revenue.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of roommaster products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
roommaster Reviews Analyzed: 4
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
roommaster Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by roommaster
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Roommaster's Provided Description:
"roommaster Channel Manager automates distribution across 300+ online travel agencies and global distribution systems while maintaining perfect rate parity and inventory synchronization. Properties reduce distribution management time by 85% through centralized rate control and automated availability updates that eliminate overbookings and manual channel maintenance. Our comprehensive network includes major OTAs, regional specialists, and GDS platforms, ensuring maximum visibility while providing channel-specific performance analytics to optimize your distribution strategy."
FAQs
Capabilities
Eliminate Overbookings with Seamless Inventory Management
Eliminate Overbookings with Seamless Inventory Management
roommaster Channel Manager ensures you never face overbookings again. With automatic, real-time inventory updates across 155+ OTAs and channels, your room availability is always accurate. Manage and control rates, closeouts, and restrictions from a centralized platform, preventing errors and maximizing efficiency. Enjoy peace of mind knowing your bookings are accurately reflected across all channels, so you can focus on delivering exceptional guest experiences.
Centralized Rate Management
Centralized Rate Management
Effortlessly manage rate closeouts, length of stay restrictions, and rate amounts from a single hub. Our Centralized Rate Management feature ensures consistent pricing across all channels with real-time updates. Simplify your rate adjustments and inventory control, optimizing revenue with minimal effort.
Insightful Channel Performance Analytics
Insightful Channel Performance Analytics
Gain valuable insights with detailed performance data for each channel. Analyze how each partnership contributes to your success, understand which channels drive the most revenue, and make informed decisions to optimize your strategy. With comprehensive analytics, you can enhance your channel mix and focus on the most valuable partnerships.
Features
Rate Management
4/5 features
Room Type Mapping
4/5 features
Automation & Syncing
4/5 features
Administration & Settings
4/5 features
Analytics & Reporting
4/5 features
Other
0/1 features
roommaster Reviews Summary
Ease of Use
4.2/5
Customer Support
3.8/5
ROI
4.0/5
Implementation
3.9/5
Recommended by
Achievements
This vendor's trending score is rising, roommaster channel manager is the #16 most trending product in the Channel Managers category (out of 112) and the #539 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreroommaster has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
roommaster Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Roommaster Case Studies
References
"We’ve currently got twenty-five pubs with letting rooms, and we made the decision to change our PMS (to roomMaster Anywhere). This was partly because we needed a platform that would integrate with our till system in order to remove the manual errors we were experiencing, but we also wanted a much more innovative, forward-thinking PMS."
Chris Wright
Central Operations Manager @
Wadworth
"A highly visual web portal means that tracking occupancy and avoiding double-bookings has never been more straightforward. It also ties in seamlessly with all of the major booking engines and the Global Distribution System."
Elizabeth Wells
Reservations Manager @
Mannin Hotel
"The online booking system means that I can be at home with my kids when I need to be, while still taking bookings on a 24/7 basis over my laptop."
Cath McCallum
Owner @
Jura Hotel
"We’ve currently got twenty-five pubs with letting rooms, and we made the decision to change our PMS (to roomMaster Anywhere). This was partly because we needed a platform that would integrate with our till system in order to remove the manual errors we were experiencing, but we also wanted a much more innovative, forward-thinking PMS."
Chris Wright
Central Operations Manager @
Wadworth
"A highly visual web portal means that tracking occupancy and avoiding double-bookings has never been more straightforward. It also ties in seamlessly with all of the major booking engines and the Global Distribution System."
Elizabeth Wells
Reservations Manager @
Mannin Hotel
"roomMaster allowed us the ability to get a view of all our properties at a glance. We're able to check first thing in the morning how each of our properties did the night before. The easy to read dashboard is the first thing you see when you log in and you already have key information in front of you."
Lisa Zifer
Vice President of Operations @
Riley Hotel Group
""Having used roomMaster for some years, lodge and IT staff would never consider returning to our previous manual process. roomMaster is incredibly user-friendly and easy to learn. New employees master it very quickly. It is completely reliable, there were no transition glitches and it never fails us.""
Scott Durham
Superintendant @
Virginia State Parks
"InnQuest is an excellent strategic partner for managing hotel properties, ensuring optimum guest satisfaction and producing insightful reports ensuring our operations are properly managed."
Andrew Bloomfield
Director of Information Technology @
AC Hotel Sunnyvale Moffett Park
"roomMaster allowed us the ability to get a view of all our properties at a glance. We're able to check first thing in the morning how each of our properties did the night before. The easy to read dashboard is the first thing you see when you log in and you already have key information in front of you."
Lisa Zifer
Vice President of Operations @
Riley Hotel Group
""Having used roomMaster for some years, lodge and IT staff would never consider returning to our previous manual process. roomMaster is incredibly user-friendly and easy to learn. New employees master it very quickly. It is completely reliable, there were no transition glitches and it never fails us.""
Scott Durham
Superintendant @
Virginia State Parks
"InnQuest is an excellent strategic partner for managing hotel properties, ensuring optimum guest satisfaction and producing insightful reports ensuring our operations are properly managed."
Andrew Bloomfield
Director of Information Technology @
AC Hotel Sunnyvale Moffett Park
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
"roomMaster allowed us the ability to get a view of all our properties at a glance. We're able to check first thing in the morning how each of our properties did the night before. The easy to read dashboard is the first thing you see when you log in and you already have key information in front of you."
Lisa Zifer
Vice President of Operations @
Riley Hotel Group
""Having used roomMaster for some years, lodge and IT staff would never consider returning to our previous manual process. roomMaster is incredibly user-friendly and easy to learn. New employees master it very quickly. It is completely reliable, there were no transition glitches and it never fails us.""
Scott Durham
Superintendant` @
Virginia State Parks
"InnQuest is an excellent strategic partner for managing hotel properties, ensuring optimum guest satisfaction and producing insightful reports ensuring our operations are properly managed."
Andrew Bloomfield
Director of Information Technology @
AC Hotel Sunnyvale Moffett Park
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
""We’ve been able to increase our page ranking with OTAs and boost our online presence overall. It was so hard to manually change those rates before.""
Jessee Pilgrim
Owner @
Pelican Bay Resort
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roommaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
Featured Customers
More Products by roommaster
Hotelier Rating
Looking for specific info?
4
Meets our Needs, Mostly
Director of Operations from 75-99 room Boutique in Seward (United States of America)
Verified
10 days ago
Love how easy it is to update our availability and pricing online. Housekeeping feature is great! Lots of pre-made reports and with some learning you can create any report to match your needs.
United States of America
United States of America
Director of Operations
Large Hotel
10
Great all in one system for daily hotel operations, outdated look set up but still a user friendly.
Hotel Manager from 50-74 room Limited Service & Budget Hotel in Red Deer (Canada)
Verified
17 days ago
The Property Management System is user friendly everything from check-ins, check-outs, room blocking, to housekeeping assignments is well-organized. I also like how the Channel Manager automatically syncs rates and availability with OTAs like Booking.com and Expedia, which saves us a ton of time and avoids over bookings. The reporting tools...
Canada
Canada
Hotel Manager
Mid-Sized Hotel
10
Very helpful and explained what was going on during the help conversation
Office manager from 25-49 room Bed & Breakfast & Inn in Fort Myers Beach (United States of America)
Verified
2 months ago
Always very knowledgable and explaining what they are doing and why. Was not in a rush with what was going on.
United States of America
United States of America
Office manager
Mid-Sized Hotel
10
Great Product Again
Manager from 100 to 199 room Bed & Breakfast & Inn in Ocean City (United States of America)
Verified
3 months ago
The product is improving and getting better after a couple of years of not being that great the customer service has improved a lot.
United States of America
United States of America
Manager
Large Hotel
0
Used to be good value but gone downhill now
from 1 to 4 room Branded Hotel in Anaheim (United States of America)
Verified
9 months ago
No longer competitive, nothing to note here. Their channel manager is stay-full is OK.
United States of America
United States of America
X-Small Hotel
0
Support very poor after hour. Left messages and no response whole night. Only can leave voice message, no answer, no call back.
Manager from 25-49 room Motel in Long Beach (United States of America)
Verified
10 months ago
Cloud base software, not expensive. But Promised service not achieved. The connection between room master and Siteminder is not stable, drop off from time to time.
United States of America
United States of America
Manager
Mid-Sized Hotel
8
Simple and easy to use hardware and software solutions
Director of Revenue Management from 200 to 499 room Branded Hotel in Alpharetta (United States of America)
Verified
2 years ago
Room Master is a very easy to learn and straight-forward system. The only thing that prevents me from giving a 10 rather than an 8 is that the stock list of reports is very limited. InnQuest sales and support is always very helpful and responsive which I greatly value and appreciate.
United States of America
United States of America
Director of Revenue Management
X-Large Hotel
9
Ease of access and friendly.
Financial Controller from 100 to 199 room Extended Stay & Serviced Apartment in Farmington Hills (United States of America)
Verified
3 years ago
problem solving method, Adoptability of the current trend of business, the report for reservations and the chart give more insight for making daily decisions and follow up.
United States of America
United States of America
Financial Controller
Large Hotel
2
RoomMaster Stayfull and Yield management suck
Manager from 50-74 room Boutique in South Lake Tahoe (United States of America)
Verified
3 years ago
Right now not much. We have been having problems with the new Stayfull product and InnQuest did not make it clear about the limited functionality in advance.
United States of America
United States of America
Manager
Mid-Sized Hotel
10
I personally have used Innquest for since 2000. When it was call Roommaster2000.
Manager from 25-49 room Boutique in Anchorage (United States of America)
Verified
3 years ago
It is very easy it is to train staff. The reports are great. Easy rate configuration. The yielding.availability and forecasting
United States of America
United States of America
Manager
Mid-Sized Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
roommaster hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsNews
roommaster
2 weeks ago
roommaster Launches AI-Powered Concierge Solution to Address Independent Hotel Operational Challenges
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1 month ago
Welcome to the New roommaster: Hospitality, Simplified. One Name, One Platform.
roommaster
2 months ago
roomMaster Partners with ampliphi to Bring AI-Powered Revenue Optimization to Hoteliers
roommaster
6 months ago
innQuest Software Highlights Partnership with Akia to Enhance Guest Engagement in Hospitality
roommaster
6 months ago
NUVO Suites Enhances its Guest Experience with roomMaster PMS
roommaster
8 months ago
InnQuest Software Celebrates 30 Years of Transforming Hotel Management
roommaster
9 months ago
InnQuest to Showcase Advanced Hospitality Solutions at The Hospitality Show 2024 in San Antonio
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11 months ago
InnQuest Software Launches New Website Builder to Enhance Hotel Online Presence
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11 months ago
How Independent Hotels Can Compete with Big Chains Using Technology
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2 years ago
InnQuest Launches roomMaster Payments, Powered by ValPay, For Simple, Transparent Payment Processing
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2 years ago
InnQuest Launches Self Check-In to Speed Up Check-in Process for Hoteliers and Their Guests
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2 years ago
5 Smart Tips To Enhance The Guest Experience At Your Hotel
roommaster
3 years ago
InnQuest Earns 'High Performer' Badge From SoftwareSuggest
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3 years ago
InnQuest’s Channel Manager Stayfull Expands to 158 OTA Partners
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3 years ago
What You Can Do To Increase Holiday Occupancy At Your Hotel This Year
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4 years ago
InnQuest Software Launches roomMaster Anywhere, A Next Generation Hotel Management Software, in North America
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4 years ago
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roommaster Integrations
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Support
Verified Support
roommaster has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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