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ALICE Guest Messaging

ALICE Guest Messaging

Ranked 4th in Guest Messaging Software

Headquartered in New York (United States)

84 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
84 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
Guest Messaging Platforms Buyers Guide
Free download

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Overview

94% recommend
Customer Service
4.8
Ease of Use
4.8
ROI
4.7
Implementation
4.5

Company info

Founded in 2013
Employees 100
Headquarter New York (United States)

Markets served

  • North America
  • Europe
  • South America
  • Asia Pacific
  • Middle East
  • Africa
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what customers are saying

General Manager from Boutique

An App that does it all from Front Desk to Housekeeping to Engineering to Guest communication. Guest Support from email to phone and they answer their phone on a 1st ring. Great Job Team Alice.

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Portfolio Operations Director from Extended Stay

ALICE has allowed our portfolio of hotels and residences streamline communication inter-departmentally. Being able to see task status updates in live time allows operations to run way more streamlined, increased accountability and productivity. ALICE also enhanced our guest and resident communication by allowing our guests and residents to communicate on their terms, not necessarily only how we want to communicate with them. In such a short time period, our operations has positively transformed and our Teams became so much more engaged. We love ALICE!

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Concierge from Boutique

Functionality, ease, and intuitive nature of Alice. The user interface is easy to use, as well as quick support whenever something is buggy!

Director Of Front Office Operations

So far for our needs, Alice is very useful, we don’t need improvements as of now

Assistant General Manager

When a guest sends a text message it continues to keep sending the alerts until accepted. When they send at 2am the alerts can number in the hundreds until acknowledged. Is there someway around this?

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Director of Operations from Boutique

The lag time with our PMS system. Makes it tough to put in needs of a guest right at check-in as their profile hasn't been added to Alice yet.

Screenshots & video

96%usability

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