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ALICE Guest Messaging

ALICE Guest Messaging

Ranked 4th in Guest Messaging Platforms

Headquartered in New York (United States)

73 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
73 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
Guest Messaging Platforms Buyers Guide
Free download

Overview

94% recommend
Customer Service
4.8
Ease of Use
4.8
ROI
4.7
Implementation
4.5

Company info

Founded in 2013
Employees 100
Headquarter New York (United States)

Markets served

  • North America
  • Europe
  • South America
  • Asia Pacific
  • Middle East
  • Africa

what customers are saying

General Manager from Boutique hotel

It is easy to use, easy to read and works. Three key components that are critical in a successful platform. It is also very helpful for the team to have internal requests to come from the same platform as where one does concierge activity. It is one database for the team to learn.

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Rooms Division Manager from Boutique hotel

Alice makes it easy and efficient to communicate among our different departments. The app is user friendly and all our staff is able to use it with ease.

Concierge from Boutique hotel

* Immensely helpful in notating, organizing, and tracking guest excursion and reservation requests. * The ability to send a guest a text message and vice versa has helped us to be able to communicate with guests quickly and efficiently when traditional channels have not worked. * Guests love that we are able to provide them with a full and detailed itinerary upon check in. * Extremely user friendly and easy to learn! * We are better able to look up local preferred vendors with the local feature.

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General Manager from Boutique hotel

Nothing at this time.

Head Concierge from Boutique hotel

the layout for the concierge part should look more like goconcierge as its easier

General Manager from Boutique hotel

The system takes some time to set up. You will need to dedicate some time to customize the system to your specific property. Team members that are used to the manual way of doing things will have a hard time adopting to the system. Breaking old(bad) habits can be hard. Mandating ALICE from the get go is the only way to be successful.

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Screenshots & video

96%usability

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