10 Best Restaurant Management Software for Hotels in 2022

Hotel Tech Report | Last updated
131 PRODUCTS REVIEWED
334 HOTELIERS SURVEYED
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Restaurant Management Software Vendor Shortlist
We’ve surveyed 334 hoteliers across more than 41 countries to understand which are the best Restaurant Management Software vendors, along with everything you need to know in order to buy the right Restaurant Management Software for your hotel (including our 2022 Restaurant Management Software Guide). We also aggregate key decision criteria data including integration availability, partner ecosystem, expert recommendations and more (learn more about HTR’s ranking methodology).
Each property has different characteristics, needs, preferences and budgets. Use the filters below to instantly analyze thousands of reviews to find the perfect fit for your hotel.

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  • Featured: Vendors can subscribe to become Premium Members on HTR. This option sorts the directory first by Premium Members and then by HT Score.
  • Ht Score: The Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, customer support, user reviews, expert recommendations, integrations availability and geographic reach to help buyers better understand their products.
  • Popularity: Sorts listings by number of user reviews and reported installs, most to least.
HOTELTIME
4.7 (202 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Vento POS is a superior cloud-based POS and stock system for restaurants & bars
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Infor
Centralize guest transactions and flexibly manage your revenue centers with Infor POS
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Oracle Hospitality
4.5 (109 reviews)
Ht score logo 95 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2022 WINNER
Hoteliers voted Oracle Hospitality as the #1 Restaurant Management Software provider in the 2022 HotelTechAwards
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Expand Hotel Food and Beverage Revenue with Flexible, Easy-to-Use Technology
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Bizzon
End to End Restaurant Management platform connecting ePOS, inventory, payments and digital ordering
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Bit Soft SA
Breeze, a smart Cloud POS, now implemented in over 1000 locations world wide, with 24/7 support
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aleno
Cutting-Edge Guest Management Software - optimizes capacity, eliminates no-shows, increases revenue
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Lightspeed
All-in-one point of sale solution unifying inventory, customer management, sales and analytics across all channels, in-store and online.
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Tock
Reservation and table management built to help restaurants around the world highlight what makes them unique, and provide superior hospitality along the way.
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Toast
Android Software, Point of Sale Software, Restaurant Technology, and SaaS POS
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Infrasys
Fully integrated restaurant management software. Flexible, frictionless, and backed by elite support.
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PRODUCT BUNDLES
These Product Suites Also Contain Restaurant Management Software
Other solutions that offer an integrated restaurant management software add-on module with their core product offering
ResNexus
4.8 (195 reviews)
Ht score logo 92 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

ResNexus’s Restaurant Management Software product suite also includes:

Semper
4.5 (24 reviews)
Ht score logo 75 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Semper’s Restaurant Management Software product suite also includes:

HotelKey
4.7 (21 reviews)
Ht score logo 66 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

HotelKey’s Restaurant Management Software product suite also includes:

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GoTab’s Restaurant Management Software product suite also includes:

ICG Software’s Restaurant Management Software product suite also includes:

ResNexus
4.8 (204 reviews)
Ht score logo 89 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

ResNexus’s Restaurant Management Software product suite also includes:

inTouch’s Restaurant Management Software product suite also includes:

OVERVIEW
What is Restaurant Management Software
Whether you run a coffee shop, a quick-service lunch spot, a food truck, or a fine dining restaurant, restaurant management software can streamline your operations and unlock potential revenue. This software centralizes all aspects of your restaurant’s day-to-day activities, like ringing up customers, accepting online orders, handling payroll, and tracking performance. With everything easily accessible in one interface, you and your employees can work more efficiently. Restaurant management software can also automate some manual tasks and integrate with other on-premise systems to bring further value to your restaurant operations, all while helping you to deliver a five-star experience for your customers.
Finding the right Restaurant Management Software solution for your hotel depends on several variables ranging from user experience and pricing to functionality and support. This guide is designed to help you identify the best Restaurant Management Software vendors, questions to ask on demos, read unbiased reviews from similar hoteliers and so much more.
BENEFITS
What are the benefits of restaurant software?

 

  • Manages orders and payments: Your staff can easily take orders and accept payments with the restaurant management software’s point-of-sale system. After you build your menu, cashiers can quickly select menu items and collect payment on an accurate bill. Restaurant management systems often provide modern payment terminals that can accept contactless payments.

  • Organizes back-of-house activities: Once the server or cashier inputs an order, the kitchen team receives printed or digital tickets so they know what and when to fire. Kitchen staff can also use inventory management tools to assist with accurate and timely procurement. 

  • Builds customer loyalty: Restaurant management systems include support for customer profiles, loyalty points and perks, email and SMS campaigns, promotional offers, and even issuing and redeeming gift cards.

  • Handles back-office tasks: Employee management tools support scheduling, tipping out, and payroll so you can manage all aspects of your restaurant in one interface.

  • Boosts revenue. Restaurant management software can unlock new revenue streams by enabling online orders and connecting to third-party delivery partners. In addition, you can increase revenue from your existing customer base by providing compelling loyalty perks and promotions that encourage them to come back.

  • Enhances customer satisfaction. Your restaurant management system helps your entire operation run more efficiently, so customers can benefit from shorter wait times and more accurate menus. Plus, your staff can deliver more attentive service with access to customer profiles and history, and the system helps to prevent human error (like forgetting a dish in a customer’s order).

  • Makes front- and back-of-house operations more efficient. Gone are the days of taking manual inventory and calling out orders to the kitchen staff. The restaurant management system centralizes orders, payments, and inventory levels, giving you one source of truth for all of your restaurant’s data - in real-time.

FEATURES
Most Important Features of Restaurant Management Software

Point of sale: Servers, bartenders, and cashiers can take orders and collect payments in the point-of-sale interface.

Online ordering: Create digital menus and accept online orders for dine-in, takeout, or delivery.

Inventory management: Maintain an accurate inventory count thanks to an inventory management module that communicates with your point-of-sale. When a dish is sold, the system reduces the available inventory accordingly and marks an item as “sold out” when no inventory remains.

Kitchen display system: Provide kitchen staff with a user-friendly ticketing system that clearly shows outstanding tickets and even routes orders to screens at the right prep stations (so that grill cooks don’t need to see all the salad orders).

Table management: Accept and modify table reservations, block tables for special events, and allow customers to book their own reservations online.

CRM and loyalty: Keep customers coming back again and again by automating email campaigns, offering loyalty points or perks, and remembering customers’ dietary restrictions and preferences.

Employee management: Manage scheduling, tips, and payroll within the same interface.

Reporting: Gain insight into topline and item-level performance with customizable reports that make your restaurant’s data accessible.

Integrations: Connect your restaurant management system to your website or payment processor or to complementary software like your hotel’s property management system or your customer relationship management system.

PRICING
How much does a restaurant management system cost?

 

Restaurant management system pricing is dependent on the level of sophistication and functionality you need. Pricing usually consists of a flat monthly fee. Small, no-frills restaurants can get a basic restaurant management system with just one payment terminal for free, but the functionality is quite limited with this setup. Smaller restaurants that want to grow, especially through online ordering, will pay $100-$200 per month for a more sophisticated system. Larger restaurants or businesses that want a full suite of features can build custom software packages that cost upwards of $200 per month. Payment processing fees are additional, usually between 2% and 3% of sales.

IMPLEMENTATION
What is the process like to implement a restaurant POS?

 

A restaurant management system is relatively easy to implement, and you should be able to get up and running in just a couple of days. The software vendor that you choose can provide access to a support representative to assist through the onboarding process. You’ll configure your menu in the system as well as set up discounts, modifications, and the order flow from server to kitchen prep station to expo. The support representative will also help with training so that you become an expert on the nuances of the system. Once you’re ready to go live, it’s prudent to also conduct in-depth training for your staff so that they are well prepared to use it without compromising service.

FAQs
Hoteliers Also Ask
Restaurants often standalone point-of-sale systems, which allow them to take orders and collect payment, and many use restaurant management systems, which include additional features like online ordering, loyalty programs, and analytics.
A point-of-sale system, called a POS system for short, is software used in restaurants and stores to input orders and collect payment for products or services.
A restaurant management system is a software application that streamlines all aspects of restaurant operations, from taking orders and payments to managing schedules and inventory.
Effective restaurant management requires a mix of interpersonal, creative, and leadership skills, plus a compelling vision, a strong team, a suitable venue, delicious food, and technology to help run the business.
Average check value: This metric tells you how much each customer or party spends, on average, during a given time period. By tracking average check value over time, you can deduce if your restaurant management system has contributed to an increase in average check value. Customer satisfaction: Are customers happy with your food and service? Another way to check the impact of your restaurant management system is to track customer satisfaction through your own customer surveys or through websites like Google, Yelp, or Tripadvisor. Tracking your rating is great, but you’ll also want to read the reviews to see if guests were satisfied with placing online orders, using your POS terminal, or taking advantage of special offers. Repeat customer rate: To determine if your loyalty program is effective, you can track how many customers during a given time period have dined with you before. Over time, you can see if your loyalty rate increases, which would signal that your loyalty offers are successful.

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We rank products based on our proprietary ranking algorithm, the HT Score. The HT Score is an aggregated score out of 100 that is relative within each category that is intended to encapsulate key variables in the buying process including: customer ratings & reviews, partner ecosystem, integration availability, customer support, geographic reach and more.

Similar to REVPAR for hotels, the HT Score is intended to be a normalizing metric to be able to better compare different vendors. Instead of rate and occupancy, the two prinmary drivers are a blend of review quantity and average ratings. Also similar to REVPAR, the HT Score is a metric to aid in decision making but is not intended to be used as a sole factor when selecting vendors.

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Core Hotel Tech Report content is never influenced by vendors and sponsored content is always clearly designated as such. Our team will only write sponsored content about products that we have either (1) demoed (2) gathered extensive user research on or (3) used ourselves.

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HTR crowd sources tens of thousands of verified reviews every year and aggregates hundreds of thousands of other data points ranging from expert recommendations to product integrations data which are instantly analyzed and made available to millions of hoteliers around the globe to discover, vet and research digital products for free on the platform to make technology decisions faster, easier and less risky-thus speeding up the pace of global innovation and adoption of technology.

Choosing the right software for your hotel depends on dozens of variables many of which can be quantified based on the characteristics of your property but many of which also come down to personal preference. Is your hotel a small property with limited budget? Or is your property a luxury resort with lots of outlets and high ADR? HTR is designed to offer dynamic filters to quickly be able to personalize the data set to your characteristics. We also break down hotels into key segments/personas based on common property characteristics that typically service as indicators that drive similar product decisions which are intended to help you save time and quickly identify the best match for your hotel or portfolio.

While HTR’s data set is constantly growing making its recommendations more representative and accurate over time, our programatic recommendations based on the HT Score, data and segment popularity are intended to serve as a tool for you to leverage in the buying journey but do not replace thorough due dilligence and research. No two hotels are alike and most purchasing decisions also include personal preferences which is why we highly recommend that buyers consider a minimum of 3-5 vendors during the research processthat you get live demos and price quotes from to be able to make an informed decision.