Clock HMS

4.8 (80 REVIEWS)

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HT Score  
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Tsvetelin, Gianluca, Lubov + 38 more experts recommend Clock

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Ranked 14 (out of 84) in Hotel Management Software

HMS for busy-day reality, not ideal-day theory. When ten things happen at once, it keeps up.

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Bell avatar Bell - AI powered product analyst

I analyzed all of Clock’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Clock PMS+ is a comprehensive hotel management solution that effectively streamlines operations across reservations, housekeeping, and guest communications. Its cloud-based interface is noted for its ease of use and accessibility on multiple devices, contributing significantly to operational efficiency and customer experience. However, users have identified areas for improvement, particularly in reporting capabilities, integration with accounting software, and dynamic pricing strategies to maximize revenue.

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Elegancia Hotels, Four Sisters Collection, Happy Culture Hotels & 240 others

Read their reviews

What Types of Hotels Clock is Popular For

Size

5 | X-Small (1-9 room)

125 | Small (10-49 room)

111 | Mid-Sized (50-99 room)

68 | Large (100-499 room)

8 | X-Large (500+ room)

Country

60 | France

54 | Bulgaria

38 | Netherlands

28 | United States

23 | Belgium

18 | Germany

14 | Italy

6 | Australia

6 | Sweden

6 | United Kingdom

5 | Spain

4 | Finland

4 | South Africa

3 | Slovenia

3 | Costa Rica

3 | Austria

3 | Thailand

3 | Mexico

2 | Vietnam

2 | India

2 | Switzerland

2 | Romania

2 | Canada

2 | Greece

2 | Argentina

2 | Armenia

2 | Chile

1 | Iceland

1 | Uganda

1 | Zimbabwe

1 | Slovakia

1 | Indonesia

1 | Czech Republic

1 | Denmark

1 | Russian Federation

1 | Iran

1 | Cyprus

1 | Estonia

1 | Malaysia

1 | Belize

1 | Bolivia

1 | Hungary

1 | Korea, South

1 | Albania

1 | Myanmar

1 | United Arab Emirates

Type

171 | Boutique Hotels

118 | City Center Hotels

111 | Bed & Breakfast & Inns

88 | Airport/Conference Hotels

88 | Luxury Hotels

74 | Limited Service & Budget Hotels

72 | Resorts

64 | Branded Hotels

41 | Hostels

32 | Extended Stay & Serviced Apartments

20 | Vacation Rentals & Villas

5 | Casinos

2 | Motels

1 | RV Parks & Campgrounds

Region

249 | Europe

33 | North America

13 | Asia Pacific

8 | South America

6 | Oceania

6 | Africa

2 | Middle East

1 | Central America

Category

328 | Property Management Systems

80 | Hotel Management Software

Clock Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Hotel Management Software for hotels in Bulgaria
#1 of 1
Best Hotel Management Software for hotels in Belgium
#2 of 2
Best Hotel Management Software for Enterprise Hotels
#4 of 4

Clock Hotel Management Software Rankings

By size
Best Hotel Management Software for Small Hotels 97% recommended by 20 Small hotels
#23 of 34
Small hotels say that Clock's Hotel Management Software ranks highly based on verified HotelTechReport reviews for its ease of use, intuitive interface, responsive support, and comprehensive reporting, which are crucial for streamlining operations and enhancing small-scale business efficiency.
Best Hotel Management Software for Mid-sized Hotels 94% recommended by 28 Mid-sized hotels
#13 of 23
Medium hotels say that Clock's Hotel Management Software excels in customer support, ease of use, and seamless integration, according to verified HotelTechReport reviews. These strengths, alongside the software’s constant updates and cloud-based access, are vital for Medium hotels.
Best Hotel Management Software for Enterprise Hotels 92% recommended by 5 Enterprise hotels
#4 of 4
X Large hotels say that Clock's Hotel Management Software excels due to its centralized multi-property management, real-time housekeeping synchronization, and robust integration capabilities. According to verified HotelTechReport reviews, it offers essential guest self-service features, enhancing operational efficiency for large-scale operations.
By type
Best Hotel Management Software for Luxury Hotels 96% recommended by 14 Luxury Hotels hotels
#18 of 24
Luxury hotels say that Clock's Hotel Management Software excels due to its user-friendly interface, strong integration capabilities, and excellent customer support, according to verified HotelTechReport reviews. These features are crucial for maintaining the operational standards of luxury establishments.
Best Hotel Management Software for Vacation Rentals & Villas 93% recommended by 6 Vacation Rentals & Villas hotels
#19 of 19
Vacation-Rentals-Villas hotels say that Clock's Hotel Management Software, based on verified HotelTechReport reviews, offers ease of use, adaptable rate plans, and seamless integration with various systems. These features significantly enhance operational efficiency and adaptability crucial for Vacation-Rentals-Villas properties.
Best Hotel Management Software for Extended Stay & Serviced Apartments 96% recommended by 9 Extended Stay & Serviced Apartments hotels
#14 of 17
Extended-Stay-Serviced-Apartments hotels say that Clock's Hotel Management Software ranks highly due to its cloud-based access, user-friendly interface, and efficient booking management. Verified HotelTechReport reviews highlight Clock's role in simplifying operations and improving guest self-service, crucial for extended stay environments.
Best Hotel Management Software for Limited Service & Budget Hotels 92% recommended by 14 Limited Service & Budget Hotels hotels
#19 of 26
Limited-Service-Budget hotels say that Clock's Hotel Management Software stands out in verified HotelTechReport reviews for its ease of use, efficient customer support, and cloud-based architecture. These features streamline operations, enhance guest experiences, and increase accessibility for budget-conscious properties.
Best Hotel Management Software for Airport/Conference Hotels 95% recommended by 17 Airport/Conference Hotels hotels
#15 of 25
Conference hotels say that Clock's Hotel Management Software garners high marks in verified HotelTechReport reviews for its intuitive design, seamless multi-property management, and reliable customer support. These features are vital for efficiently managing Conference operations and ensuring a streamlined guest experience.
Best Hotel Management Software for Bed & Breakfast & Inns 95% recommended by 24 Bed & Breakfast & Inns hotels
#19 of 28
Bed-N-Breakfast hotels say that Clock's Hotel Management Software ranks highly due to its user-friendly interface, comprehensive cloud-based system, and responsive support team, as reflected in verified HotelTechReport reviews. These features are crucial for efficiency and guest service in Bed-N-Breakfast settings.
Best Hotel Management Software for Boutique Hotels 97% recommended by 31 Boutique Hotels hotels
#17 of 29
Boutique hotels say that Clock's Hotel Management Software excels in user-friendliness and integration, offering an intuitive interface and seamless data management. Verified HotelTechReport reviews highlight its strong customer support and flexibility, ensuring efficient operations crucial for Boutique properties.
Best Hotel Management Software for Branded Hotels 95% recommended by 15 Branded Hotels hotels
#15 of 20
Branded hotels say that Clock's Hotel Management Software ranks highly in verified HotelTechReport reviews due to its comprehensive functionality, seamless multi-property management, and responsive customer support, which align with Branded hotels' operational needs and enhance their management efficiency.
Best Hotel Management Software for City Center Hotels 99% recommended by 16 City Center Hotels hotels
#16 of 25
City-Center-Hotel hotels say that Clock's Hotel Management Software is user-friendly, cloud-based, and offers excellent customer support, according to verified HotelTechReport reviews. These strengths facilitate seamless reservations, efficient operations, and quick resolution of issues, all crucial for City-Center-Hotel establishments.
Best Hotel Management Software for Hostels 88% recommended by 6 Hostels hotels
#11 of 14
Hostel hotels say that Clock's Hotel Management Software ranks highly in verified HotelTechReport reviews due to its ease of use, effective customer support, and comprehensive features. These attributes are particularly beneficial for Hostel operations, providing streamlined management and reliable assistance.
Best Hotel Management Software for Other 100% recommended by 6 Other hotels
#17 of 20
Other hotels say that Clock's Hotel Management Software ranks highly in verified HotelTechReport reviews for its user-friendly interface, robust customer support, and comprehensive cloud-based management capabilities. These strengths are critical for Other hotels seeking efficient reservation handling and flexible rate management.
Best Hotel Management Software for Resorts 98% recommended by 17 Resorts hotels
#17 of 22
Resort hotels say that Clock's Hotel Management Software, as highlighted in verified HotelTechReport reviews, excels due to its strong integration capabilities and user-friendly interface. Additionally, its responsive customer support is highly valued by Resort operators, providing efficient problem resolution and regular updates.
By region
Best Hotel Management Software for hotels in North America 96% recommended by 12 hotels in North America
#16 of 21
Na hotels say that Clock's Hotel Management Software, as per verified HotelTechReport reviews, is user-friendly, offers exceptional customer support, and provides frequent updates. These strengths underscore its appeal and reliability for hotel operations in Na.
Best Hotel Management Software for hotels in Europe 96% recommended by 39 hotels in Europe
#8 of 19
Europe hotels say that Clock's Hotel Management Software, as indicated by verified HotelTechReport reviews, excels due to its user-friendly cloud-based system, seamless integration with third-party tools, and comprehensive customer support, which are crucial for hotel operations in Europe.
By country
Best Hotel Management Software for hotels in Belgium 96% recommended by 5 hotels in Belgium
#2 of 2
Be hotels say that Clock's Hotel Management Software benefits from verified HotelTechReport reviews highlighting its efficient cloud-based functionality, customizable features, and responsive customer support. These aspects are particularly noted as strengths by hotels in Be, enhancing their operational efficiency and flexibility.
Best Hotel Management Software for hotels in Bulgaria 97% recommended by 16 hotels in Bulgaria
#1 of 1
Bg hotels say that Clock's Hotel Management Software is valued for its user-friendly interface, efficient cloud-based system integration, and strong customer support, according to verified HotelTechReport reviews. These strengths are crucial for simplifying operations and enhancing guest services in Bg hotels.
Best Hotel Management Software for hotels in United States 96% recommended by 12 hotels in United States
#15 of 20
Us hotels say that Clock's Hotel Management Software is highly ranked due to its ease of use, responsive support team, and seamless integrations, according to verified HotelTechReport reviews. These features are particularly valued by Us hotels, enhancing operational efficiency and guest satisfaction.

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What is Clock?

Founded in 1996 | Headquarters in London | 95 employees
Clock HMS is a comprehensive hotel management system designed to streamline and enhance hotel operations. It excels in boosting revenue through dynamic pricing algorithms and efficient booking flows. The platform's robust integration capabilities allow seamless connections with online travel agencies (OTAs), property management systems (PMS), and customer relationship management (CRM) systems, significantly improving both operational efficiency and guest experience. Clock HMS encompasses a wide range of features, including reservations, rates, invoicing, front desk management, housekeeping, guest messaging, event coordination, and restaurant POS. It also supports online check-in, guest portals, card payment automation, and offers detailed analytics, all without additional fees or locked features.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Clock products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Clock

FAQs

Capabilities

Faster reservations, better offers, fewer mistakes

Build the pricing you need

Right charges, at the right price

Keep arrivals and departures moving without manual workload

Keep your housekeeping work clear and coordinated

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Events

Event Management Software
Manage event details, bookings, tasks, and changes in one workflow, so nothing gets lost between teams. Meeting room setups, spaces, activities, services, accommodation, and billing stay aligned as the event changes, and everyone knows what comes next.

INCLUDED

Booking engine

Booking Engine
Guests can book rooms, packages, extras, and activities with live rates and availability. The engine uses the exact same data as your PMS, so prices, restrictions, and inventory don’t need to be set up twice — no mappings and no sync delays. You sell more than accommodation and run targeted offers, cross-property sales, and real-time inventory through one storefront built on your actual operations.

INCLUDED

Booking.com & OTA Sync

Clock keeps your availability, rates, restrictions, and bookings perfectly aligned across Booking.com and all other OTAs.

INCLUDED

Activity bookings

Offer classes, tours, rentals, and spa times as part of the room booking or as a separate service for any guest. Availability updates in real time, so bookings stay accurate without paper lists or manual checks. Your team sees the true capacity, guests book confidently, and you create an additional revenue stream without extra coordination.

INCLUDED

Restaurant POS

Hotel POS Systems
Take orders at the table on any staff device and send them to the kitchen instantly. Switch to bar mode when needed. Guests can also order from their room on their own phone. Every bill can be posted to a room, event or company, or paid on the spot. Your team serves faster, charges correctly, and keeps all accounts clean and synced with the PMS.

INCLUDED

Online check-in and kiosk

Guests receive an automatic reminder with a link to online check-in, so they can complete the required details before they arrive. At the hotel, the reception can focus on welcoming them, not on paperwork, and guests simply pick up their key or use the kiosk. Digital keys are available where supported. The result is a smoother arrival for guests and less administrative work for your team.

INCLUDED

Guest portal

Hotel Guest Apps
Give guests one simple place to manage their stay — while you stay effortlessly coordinated. With Clock’s Guest Portal, everything from booking details to payments, check-in, upgrades, and folios lives in one digital hub, branded for your hotel. Guests get clarity and comfort. You get fewer calls, fewer mistakes, and more time for real hospitality.

INCLUDED

Card payment automation

Advance payments, guarantees, and refunds all happen automatically or with a single click — the way you want them to. Use one of the connected payment providers, or take the fast lane with Clock + Adyen — live in days, single support, and transparent pricing.

INCLUDED

Analytics

Clock already covers reporting on bookings, blocks, occupancy forecasts, charges, revenue, invoices, accounts receivable, segmentation, housekeeping, and KPIs. But sometimes you need a view that’s truly yours — shaped by how you work. Or you want to combine PMS data with costs, marketing performance, website traffic, or other sources to see the full picture.

INCLUDED

Clock Reviews Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Clock HMS is the #13 most trending product in the Hotel Management Software category (out of 84) and the #266 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Clock has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
79 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Clock Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Clock Average Clock

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6

Success Stories

10

References

11

Featured Customers

More Products by Clock

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Clock Reviews

Hotelier Rating

Excellent
69
Very Good
9
Average
2
Poor
0
Terrible
0

Property Size

  • X-Small (1)
  • Small (22)
  • Mid-Sized (21)
  • Large (15)
  • X-Large (5)

Country

  • Bulgaria
    Bulgaria
    (21)
  • United States
    United States
    (12)
  • Belgium
    Belgium
    (5)
  • Italy
    Italy
    (4)
  • France
    France
    (4)
  • Netherlands
    Netherlands
    (3)
  • Spain
    Spain
    (2)
  • Armenia
    Armenia
    (2)
  • Australia
    Australia
    (1)
  • Belize
    Belize
    (1)
  • Argentina
    Argentina
    (1)
  • Finland
    Finland
    (1)
  • United Kingdom
    United Kingdom
    (1)
  • United Arab Emirates
    United Arab Emirates
    (1)
  • Myanmar
    Myanmar
    (1)
  • Korea, South
    Korea, South
    (1)
  • Hungary
    Hungary
    (1)
  • Romania
    Romania
    (1)
  • Cyprus
    Cyprus
    (1)
  • Iran
    Iran
    (1)
  • Austria
    Austria
    (1)
  • Germany
    Germany
    (1)

Region

  • North America
    North America
    (12)
  • Europe
    Europe
    (46)
  • Asia Pacific
    Asia Pacific
    (4)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (2)
  • South America
    South America
    (1)
  • Central America
    Central America
    (1)
10

You can read about other PMS/POS companies all you want, but this company will be the one that everyone will want to sign up with very soon!

B&B Owner from 50-74 room Bed & Breakfast & Inn in Bossier City (United States)

Verified
1 days ago
-Extremely functional and efficient. -Friendly interface. -GREAT customer service. -Applies client feedbacks from regular online surveys to all Clock users -Constant updates and improvements being done -Very up-to-date with new technological advances (for integration purposes) -2way channel manager -Best PMS/POS combination
Country United States
B&B Owner
Mid-Sized Hotel
10

Satisfied customer

Event Manager from 75-99 room Boutique in Varna (Bulgaria)

Verified
11 days ago
The quick and responsive answer at any time we need it, polite and smooth service for any case we had.
Country Bulgaria
Event Manager
Mid-Sized Hotel
Antoaneta from Clock replied
Thank you so much for your amazing 10/10 review and for your trust in Clock! Your feedback means a lot to our entire team and motivates us to keep delivering the best possible service and innovation. We truly value our partnership and look forward to supporting your continued success!
10

The best PMS

Sales Manager from 200 to 499 room Bed & Breakfast & Inn in Sofia (Bulgaria)

Verified
18 days ago
It is very easy to work and the system is improving very fast! All colleagues manage to learn and understand how it works very fast!
Country Bulgaria
Sales Manager
Large Hotel
Antoaneta from Clock replied
Thank you for the fantastic review and for sharing your experience with Clock! We’re incredibly happy to know that our platform is helping your team and contributing to your hotel’s success. Your kind words and support are greatly appreciated by the whole Clock team. We look forward to continuing this successful partnership together!
10

Efficient and Flexible PMS with Room for Simplification

Marketing & Sales Manager from 200 to 499 room Resort in Budzhaka (Bulgaria)

Verified
25 days ago
As a hotelier, what I appreciate most about Clock is its exceptional efficiency and user-friendly design. The system streamlines daily operations in a way that genuinely saves time for both front desk and management teams. From reservations to housekeeping coordination, everything feels well-integrated and intuitive.
Country Bulgaria
Marketing & Sales Manager
Large Hotel
Antoaneta from Clock replied
Thank you for the fantastic review and for sharing your experience with Clock! We’re incredibly happy to know that our platform is helping your team and contributing to your hotel’s success. Your kind words and support are greatly appreciated by the whole Clock team. We look forward to continuing this successful partnership together!
10

Convenient and efficient system

Manager from 25-49 room City Center Hotel in Varna (Bulgaria)

Verified
29 days ago
Everything is in one place, easy to use, and simplifies daily tasks. The interface is intuitive and reservation managment is quick an seamless. For example more customization options and flexible settings.
Country Bulgaria
Manager
Small Hotel
Antoaneta from Clock replied
Thank you so much for your amazing 10/10 review and for your trust in Clock! We’re thrilled to hear that Clock has had such a positive impact on your hotel operations and guest experience. Your feedback means a lot to our entire team and motivates us to keep delivering the best possible service and innovation. We truly value our partnership and look forward to supporting your continued success!
10

Very Easy to Use with Great Support

Assistant Director from 200 to 499 room City Center Hotel in Munich (Germany)

Verified
29 days ago
Clock is very easy to use, even for staff with no prior hotel or business background. This is especially helpful for short-term interns, who can quickly learn the system and start helping without much training. The platform also makes it simple to check important information, and overall navigation is very intuitive. Another big advantage i...
Country Germany
Assistant Director
Large Hotel
9

User-friendly system and very good customer service.

Front Office Manager from 75-99 room Bed & Breakfast & Inn in Zoetermeer (Netherlands)

Verified
2 months ago
* Very user-friendly system. * Customer service is excellent. They reply very quickly and take criticism seriously. * It is connected to our POS. * Frequent updates.
Country Netherlands
Front Office Manager
Mid-Sized Hotel
10

COO

COO from 25-49 room Extended Stay & Serviced Apartment in Cabarete (Caribbean)

Verified
2 months ago
We are using Clock+ since 2020 and we had never am issue with the use because the UI is very intuitive and the application lets you define just about everything to fit the profile and market of the product. But what was the decider for us was the fact that you also can enter very complicated and detailed TO contracts in a way I have not see...
Country Caribbean
COO
Small Hotel
Antoaneta from Clock replied
Thank you so much for your kind words and for taking the time to share your experience on Hotel Tech Report! It’s a pleasure working with you, and we truly appreciate your trust and partnership. If there’s ever anything more we can do to support you, please don’t hesitate to reach out.
10

Reliability

Reservations Manager from 200 to 499 room Resort in Burgas (Bulgaria)

Verified
2 months ago
The product has a high level of protection. The user receives timely information about all updates. Support team are always available.
Country Bulgaria
Reservations Manager
Large Hotel
Antoaneta from Clock replied
Thank you so much for your kind words and for taking the time to share your experience on Hotel Tech Report! It’s a pleasure working with you, and we truly appreciate your trust and partnership. If there’s ever anything more we can do to support you, please don’t hesitate to reach out.
10

User-Friendly and Powerful Hotel Management System

Owner from 25-49 room Boutique in St Gilgen (Austria)

Verified
2 months ago
Excellent communication and support. The system is intuitive and easy to use, especially for managing reservations, roomblock planning, and the tap chart. Daily operations like assignments and check-in are straightforward, and the reporting features provide clear and useful insights. It allows us to work independently without needing advanc...
Country Austria
Owner
Small Hotel
Antoaneta from Clock replied
Thank you so much for your kind words and for taking the time to share your experience on Hotel Tech Report! It’s a pleasure working with you, and we truly appreciate your trust and partnership. If there’s ever anything more we can do to support you, please don’t hesitate to reach out.
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 8

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Clock PMS+ aims to maximise hotel efficiency and drives revenue growth. An automated property management system that simplifies operations and enhances guest experiences. It enhances professional PMS functions by automating payments, pre-arrival messaging, and distribution while managing inventories for rooms, services, and activities—reducing errors, saving time, and freeing staff to focus on guest service and driving revenue growth.

Question:

What differentiates this product or service from the competition?

Answer:

Clock gives you a stress-free way to increase guest satisfaction while improving efficiency in routine front-desk tasks, enhancing the hotel customer journey. The Guest Portal capabilities help reduce stress by empowering staff and guests to improve the stay experience at every touchpoint.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

You might consider engaging with the professional team at Clock PMS+ to gain firsthand experience with their solution. Exploring the platform directly can help you understand the unique benefits it offers and the difference it makes for existing clients. This approach provides valuable insight into how the product enhances operations and supports customer success.

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Verified Support

Clock has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Slow

Recommended

95%

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