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Maestro PMS (Northwind)
4.4 (58 REVIEWS)
HT Score
69 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Maestro PMS (Northwind)
Ranked 33 (out of 345) in Property Management Systems
All-In-One Property Management Software Solution, Cloud or On-Premise, + Mobile & Contactless Apps
88% recommended by 48 hotels
Maestro PMS has 0 reviews from United Kingdom so we’re unable to verify that they operate in your local market.
Bell - AI powered product analyst
I analyzed all of Maestro PMS’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Maestro PMS for its comprehensive and customizable features, particularly emphasizing flexibility in reporting, integrations with other systems, and its robust support. These features help in streamlining operations, increasing efficiency, and meeting specific property needs. However, users also highlight areas for improvement, such as modernizing the UI, enhancing reporting capabilities, and simplifying some processes to make it more user-friendly for new staff.
What Types of Hotels Maestro PMS is Popular For
Size
7 | Small (10-49 room)
18 | Mid-Sized (50-99 room)
28 | Large (100-499 room)
4 | X-Large (500+ room)
Country
47 | United States
6 | Canada
Type
40 | Resorts
31 | Luxury Hotels
26 | Boutique Hotels
25 | Bed & Breakfast & Inns
23 | Airport/Conference Hotels
5 | Branded Hotels
5 | Limited Service & Budget Hotels
4 | City Center Hotels
4 | Vacation Rentals & Villas
3 | Casinos
2 | Extended Stay & Serviced Apartments
2 | RV Parks & Campgrounds
Region
53 | North America
Category
58 | Property Management Systems
Didn’t find what you were looking for?
What is Maestro PMS?
Founded in 1978 | Headquarters in Markham (Canada) | 70 employees
Maestro PMS (Northwind) is a comprehensive Property Management System designed for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. It excels in customization, offering over 20 integrated modules on a single database that streamline operations and increase efficiency, from booking to checkout. Its capabilities include touchless and mobile apps to enhance guest engagement and drive direct bookings, making it a valuable asset for modern hospitality businesses. The platform supports seamless integrations with other systems, ensuring all property needs are met. Additionally, Maestro provides robust 24/7 support and educational services.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Maestro PMS products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Maestro PMS Reviews Analyzed: 45
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Maestro PMS Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Maestro PMS
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Maestro PMS's Provided Description:
"Maestro is the preferred cloud hosted or on-premise All-In-One Web PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro’s PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including touchless and mobile apps to increase engagement, drive direct bookings, centralize operations; all while enabling a unified & seamless guest journey from booking to checkout and everything in between. For over 45 years Maestro’s Diamond Plus Service has provided unparalleled 24/7 support and education services to keep hospitality groups thriving and productive. Click here for more information on Maestro PMS. Click here to get your free PMS Buying guide."
FAQs
Maestro PMS (Northwind) Alternatives
Not sure if Maestro PMS is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:
Capabilities
Cloud Hosted or On-Premise
Cloud Hosted or On-Premise
Whether your needs dictate a cloud solution or an on-premise implementation, Maestro offers a robust, PCI secure, feature identical, stable solution for any environment. Available as a browser-based (hosted or self-hosted) solution or as an on-premise addition to your existing network infrastructure managed locally by your trusted IT team. On-premise and self-hosted can be deployed as browser-based, Windows, or a hybrid of both simultaneously!
Mobile & Contact Free Guest Engagement
Mobile & Contact Free Guest Engagement
Allow your guests to self-serve from their phone, tablet or desktop. Maestro offers real-time, integrated, mobile guest engagement solutions to allow your guests to customize their experience the way they want.
Partner Interfaces, Open APIs & GDS/OTA Integration
Partner Interfaces, Open APIs & GDS/OTA Integration
Boasting over 800 established vendor integrations, Maestro supports many interfaces using a direct interface with your chosen vendor using the vendors proprietary interface specifications, using HTNG/OTA standards, or using our own extensive Maestro APIs. Additional interfaces may be supported using the Comtrol Lodging Link PTS Software and should a required interface not be included in our list, please inquire as it is always growing.
24/7 Support & Services
24/7 Support & Services
Maestro is invested in helping clients achieve their guest service, operational and revenue goals 24 hours a day/ 365 days a year built on our reputation for outstanding service and support. Our Diamond Plus service initiative is a unique service that provides a comprehensive suite of services and tools designed to maximize operating and efficiency and staff productivity.
Online eLearning
Online eLearning
Maestro's eLearning website is an online learning center exclusively for use by Maestro clients. Divided into easy to use courses for each Maestro module, the wide breadth of lessons guide users through the key features, functions and reports allowing users to learn at their own pace and on their own time. Each properties management team has the ability to guide & track the lessons completed by each user.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
Available Add-ons & Modules
Cloud or On-Premise All-In-One PMS Solution
Hotel Management Software
Maestro is the only hospitality Property Management System software company that offers an all-in-one, comprehensive Web browser or Windows solution with the option to host its Maestro Cloud Platform on-premises, in a private cloud, or cloud hosted. All environments support the latest mobile, contact-free, and web responsive technologies to enhance the digital guest and staff experience; with the added benefit of an extensive collection of open APIs to support more than 800 third-party integrations.
Cloud or On-Premise All-In-One PMS Solution
Spa Software
Increase revenues and guest satisfaction with Maestro’s Spa & Activities Module. The powerful single guest profile, with full history, allows operators to acknowledge Day & Stay guests personal preferences and anticipate guests needs before they happen.
Maestro’s sophisticated scheduling and billing application facilitates total spa operations, activities and classes. Integrated with Front Office, Sales & Catering and A/R, linking the guest to all operating departments for whole stay recognition from pre-arrival correspondence to billing.
Cloud or On-Premise All-In-One PMS Solution
Event Management Software
SEAMLESS GROUP & EVENT MANAGEMENT Integrated into your PMS, one database, one solution to learn.
Designed for hotels, resorts & conference centers to meet and exceed the evolving needs of meeting & event planners.
Automated, intuitive contact CRM and team communication tools, freeing operators from administrative tasks, improving internal communications and allowing the operations team to focus on the client.
Q2 '26 Property Management Systems Survey Insights
Is Maestro PMS a good fit for your hotel?
Rank
Hotel size
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Small
89%
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#1
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Cloudbeds is a top Property Management Systems pick among small hotels on HotelTechReport for its one-place control of OTAs and direct bookings, plus a mobile app that lets staff manage reservations away from the desk.
Mid-sized
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(384)
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Mews is a top Property Management Systems pick among mid-sized hotels on HotelTechReport, with reviewers pointing to its open API and Marketplace that let teams connect the rest of the stack without extra middleware.
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Mews is a top Property Management Systems pick among Large on HotelTechReport, and hoteliers point to Mews Multi-Property, which keeps rates, users and segments consistent across properties without adding staff.
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Maestro PMS Reviews Summary
Ease of Use
4.1/5
Customer Support
4.8/5
ROI
4.2/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, Maestro PMS (Northwind) is the #37 most trending product in the Property Management Systems category (out of 345) and the #647 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreMaestro PMS’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Maestro PMS Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare Maestro PMS to Top Alternatives
The operating system for modern hotels
The open, flexible PMS that puts your hotel in control
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Hotelier Rating
Looking for specific info?
9
Hotel Front Desk Manager
Hotel Front Desk Manager from 100 to 199 room Branded Hotel in Bay Saint Louis (United States)
Verified
11 months ago
The Maestro tech team is always ready to assist if there is a rare need. I very much enjoy the upgrades we have done as the implementation team is so very responsive to questions in the process. I appreciate the fact that they system is so flexible.
United States
United States
Hotel Front Desk Manager
Large Hotel
9
Very responsive
Director of Sales from 50-74 room Boutique in Charleston (United States)
Verified
11 months ago
Support team is awesome and timely with responses. I send off for group links to be created and receive them quickly. Thank you Mark Francis!
United States
United States
Director of Sales
Mid-Sized Hotel
9
Help is always available
Guest Services Ambassador from 100 to 199 room Bed & Breakfast & Inn in Courtenay (Canada)
Verified
11 months ago
Amazing Tech Support always available
Great Screen Appearance
Great Interfacing generally
Key interface is great
Easy to navigate
Training program for new staff
Canada
Canada
Guest Services Ambassador
Large Hotel
9
Maestro PMS is a solid choice for a resort environment
IT Manager from 100 to 199 room Bed & Breakfast & Inn in Courtenay (Canada)
Verified
11 months ago
The Maestro PMS allowed us to integrate with our existing food and beverage system, and golf POS and OTA providers. Their support has been exceptional over the last 2 years, always being available to help with questions about how the system works. The back end is a solid industry standard SQL which can be leveraged to do custom reporting on...
Canada
Canada
IT Manager
Large Hotel
10
The only PMS for our organization
CIO from 100 to 199 room Boutique in San Luis Obispo (United States)
Verified
11 months ago
Maestro PMS is the standard for our small, boutique hotel group. We have consolidated various platforms to Maestro being the sole option for our existing properties and any new properties we acquire
Support in our industry is critical. We have a small in-house team that simply cannot manage all aspects - we rely heavily on our vendor to be...
United States
United States
CIO
Large Hotel
8
Maestro Review
General Manager from 25-49 room Boutique in BigSky (United States)
Verified
11 months ago
It is web based, can check guests reservations and activities on a cell phone (if needed)
Easy to see everything that is going on for the day through the Front Desk Dashboard (FDDS)
the amount of reports you are able to run for arrivals and transpo, along with A/R accounts etc.
Support is always available, via phone or online chat, quick...
United States
United States
General Manager
Small Hotel
5
Maestro comes Highly Recommended
Sales and Marketing Manager from 100 to 199 room Boutique in St. Lawrence Gap (Caribbean)
Verified
2 years ago
We've been working with Maestro for about three years now -We changed from an older PMS that was not cloud based as we got fed up with all the patching - we were concerned about maybe loosing down time due to connectivty but we haven't found that to be a challenge. The absolute best thing about Maestro is the friendly and accessible team an...
Caribbean
Caribbean
Sales and Marketing Manager
Large Hotel
7
Maestro incorporates both Front Desk and Sales and Catering
Group Sales Manager from 200 to 499 room Bed & Breakfast & Inn in Lake Junaluska (United States)
Verified
2 years ago
Maestro incorporates both Front Desk and Sales and Catering rather than having two separate systems. It has an option to add Spa/Golf Course as well and includes billing. Although it sounds pretty ideal, there are areas that need improvement and it needs to be a bit more user-friendly.
Having one system to include all departments and multip...
United States
United States
Group Sales Manager
Large Hotel
10
Northwind Maestro is truly the best Property Management System.
Director of Rooms from 100 to 199 room Bed & Breakfast & Inn in Chelan (United States)
Verified
2 years ago
Their customer support is the best! When we were looking for a new Property Management System back in 2006, we knew Northwind Maestro was for us. The people who work there and their support are amazing! The other thing is that they listen to their users. They are always finding ways to stay with technology, to make the product better, to wh...
United States
United States
Director of Rooms
Large Hotel
10
Maestro is a great business partner
from 200 to 499 room Luxury Hotel in New York (United States)
Verified
2 years ago
We have been using Maestro as our property management system for over 13 years and the customer service has been exceptional. Nowadays it is difficult to find providers who answer your call and able to assist you in real time. Maestro continues to be a great business partner.
United States
United States
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Maestro’s PMS solution integrates fully and seamlessly with a property’s tech stack, including the Intelity platform, to make for a modern guest experience and streamline operations for staff. Their team has been absolutely wonderful to work with in deploying solutions for hotels!
Showing all answers to: "What does this product or service do well?"
Maestro’s PMS solution integrates fully and seamlessly with a property’s tech stack, including the Intelity platform, to make for a modern guest experience and streamline operations for staff. Their team has been absolutely wonderful to work with in deploying solutions for hotels!
Maestro is not only a robust property management solution, but more importantly a company that is a true vendor partner who focuses on their clients. Their ability to provide a broad range of industry integrations provides independent hotels the options necessary to be competitive.
1) Their team takes service to a whole new level. They are incredibly helpful and accommodating.
2) Maestro's hotels all love them, which certainly can't be said for every PMS. This positive relationship makes working with them even easier.
3) Hands down the best API docs I've ever seen! Our development team thanks them on a weekly basis.
Maestro is an excellent property management system that is well respected in the hospitality industry. Our customers that use their service tell us they are great to work with and their support is excellent.
Maestro is a well-respected PMS system that powers independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Their team has been excellent to work with as we integrate to offer hotels seamless mobile check-in, folio review, ID and payment validation, and more—enabling contactless service in the COVID era.
Question:
What differentiates this product or service from the competition?
Answer:
They provide a flexible option with many integrations, all on a single platform, which makes it easy to implement and use. The Intelity platform integrates seamlessly with Maestro’s PMS for an end-to-end guest and staff engagement solution.
Showing all answers to: "What differentiates this product or service from the competition?"
They provide a flexible option with many integrations, all on a single platform, which makes it easy to implement and use. The Intelity platform integrates seamlessly with Maestro’s PMS for an end-to-end guest and staff engagement solution.
Maestro's products and company culture flow from a leadership team who is responsive and attentive to the needs of their clients as well as the hospitality industry in general. If Aptech has ever needed assistance, like a luxury hotel, Maestro's door has always been open and welcoming!
They design their system with purpose and clear input from listening to what their clients really want and need. Always a step or two ahead of the pack, even when it comes to intangible things like newsletters and support options. Really feels like you're part of the community when you work with Maestro.
The Service and Support by Maestro is excellent and responsive. These are great people to work with and everyone I have worked with at their headquarters or at the numerous shows we do know their customers well and understands their needs. Real professionals.
Not only is Maestro’s support excellent, but they are extremely focused on raising direct booking numbers, streamlining operations, and helping hoteliers personalize and modernize the guest experience.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Maestro offers an open API, making it easy to integrate your entire tech stack with their choice property management software solution. They are a fantastic solution for independent and boutique hotels.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Maestro offers an open API, making it easy to integrate your entire tech stack with their choice property management software solution. They are a fantastic solution for independent and boutique hotels.
Maestro has a great company culture and their team is available and trustworthy. Maestro clients benefit when vendors like Maestro communicate directly with other industry vendors like Aptech to deploy best in class solutions.
Make sure to sign up for their newsletter. They are always releasing new capabilities, exciting partnerships, and events that you don't want to miss (both virtual and their in-person annual conference).
Compare features with others and discuss your needs with their sales team. There are so many features to a PMS and they can meet your needs. The key though is check out what their accounts say about their support. With a PMS support is extremely important.
Maestro has a great, really enthusiastic team and that's what really sets them apart. If great support is really important to you, then Maestro may be a good fit for your property. And they have some really useful integrations, including the one with INTELITY.
Recommended by
Amanda Tower
PR & Marketing
@
INTELITY
Cam Troutman
Vice President
@
Aptech
Russell Silver
Founder & CEO
@
Fetch
Tim Doxzon
Vice President Sales
@
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Hannah Scott
Content Marketing Manager
@
INTELITY
Amanda Tower
PR & Marketing
@
INTELITY
Cam Troutman
Vice President
@
Aptech
Russell Silver
Founder & CEO
@
Fetch
Tim Doxzon
Vice President Sales
@
TTI Scanning Solutions
Hannah Scott
Content Marketing Manager
@
INTELITY
Pernilla Brodd
CMO
@
Zaplox
Olga Tolle-Rodrigues
Sr. Manager, Global Alliances
@
IDeaS
Josh Binder
Director of Business Development & Strategic Partnerships
@
Nuvola, Inc
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Senior Sales Director
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Business Development
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LUIS ARAUJO
PR&D Director
@
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Alex Michailov
Global Strategic Partnerships
@
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Are you a consultant or vendor that recommends Maestro PMS?
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Maestro PMS Integrations
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Support
Unverified
Maestro PMS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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Ease of Use
0.0/5
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