Windsurfer CRS by SHR

Ranked 3 (out of 35) in Central Reservations Systems

Central Reservations Systems

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Ratings Snapshot

Certificate of Excellence
Read 26 reviews
91%
Recommend
HTR Score icon
HT SCORE
85 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Windsurfer CRS by SHR has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #3 out of 35 in Central Reservations Systems

Ease of Use
4.6/5
ROI
4.5/5
Implementation
4.7/5
Customer Support
4.7/5
Verified Customer Support

SHR’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Windsurfer CRS by SHR Overview

Windsurfer CRS by SHR Overview

Send real-time rates and inventory to your booking engine and third-party distribution partners to reduce acquisition costs and reach the right travelers on their preferred channels.​ Our CRS Solution: Windsurfer CRS 1) Chain & Hotel Group Management Features- Allows regional and corporate users to easily add and update information across multiple properties, including rooms, rates, policies, a...

About SHR

Founded in 1987 | Headquarters in Houston United States | 96 employees

Integrates with

  • Revenue Management Systems
  • Property Management Systems
  • Channel Managers
Browse integrations (26 verified)

Pros & Cons

Like 91% recommend

Revenue Manager from Boutiques

Trust is a big part of conducting business. I feel that SHR is looking out for my best interests and are just as interested in driving top line revenue as I am!

General Manager

Unless there's a big corporate office to help out, the modern independent hotelier is wearing more hats than ever. We cannot get bogged down by any one element of our operation, and SHR seems to understand that challeng...

Revenue and Sales from City Center Hotels

The developers of Windsurfer have built what many hoteliers do not even know they need: a centrally managed fully integrated platform for their distribution, revenue management and customer relationship management. B...

group sales from Branded Hotels

Off the top of my head right now nothing. There is rarely any technical issues . Its a pretty solid app.

VP of Revenue Management from Boutiques

The area for improvement is minimal given SHR's willingness and adaptability to our requests for enhancements

Area Revenue Manager from Other

Only improvements would be technical - allowing offsets on already discounted rate plans, pushing LOS restrictions only as Min Stay Through (not allowing for Min Stay Arrival to be distinguishable between the two) and ho...

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

The SHR team works well at working with their partners and clients, making sure that all know that they are not just a number. Knowing that each account and partner is different and that not all are one size fits all. As a partner with them, they work with us to find solutions that work for both...

by Sean Kline (StayNTouch) on March 23, 2021

See more answers (2)
Question:

What differentiates this product or service from the competition?

Answer:

Their products meet what hoteliers are looking for. They have areas that meet the needs of larger chain groups that have larger staffs for areas like marketing and Revenue management. While still offering great products and features for smaller independent hotels.

by Sean Kline (StayNTouch) on March 23, 2021

See more answers (2)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I encourage teams to work with their onboarding teams to understand what data flows from one system to the other. Work with those items so that expectations are met. By working with the teams together it allows all the expectations to be met.

by Sean Kline (StayNTouch) on March 23, 2021

See more answers (2)
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Features

Other

14/15 features

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Canada
  • Philippines
  • Germany
  • Singapore

26 Verified SHR Reviews

Likelihood to Recommend
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September 24, 2021

Windsurfer CRS by SHR Review: Great customer service

group sales from Branded Hotels in Portland (United States of America)

Recommend 9/10
Full blue star
Full blue star
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Half blue star

What do you like most?

I have been working with this app for almost 2 years now its solid and the tech service is on it right away whenever there is an issue.

What do you dislike or think could be improved?

Off the top of my head right now nothing. There is rarely any technical issues . Its a pretty solid app.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

September 22, 2021

Windsurfer CRS by SHR Review: Customer Service can't be beat!

Area Revenue Manager from Other in New York (United States of America)

Recommend 10/10
Full blue star
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Full blue star

What do you like most?

The Windsurfer Customer Support Team is the best CRS support team I've encountered in my 10+ years of hotel experience. Each of them are kind and generous with their knowledge. They listen to the issue ...

What do you dislike or think could be improved?

Only improvements would be technical - allowing offsets on already discounted rate plans, pushing LOS restrictions only as Min Stay Through (not allowing for Min Stay Arrival to be distinguishable between...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

July 07, 2021

Windsurfer CRS by SHR Review: Quick and detailed assistance

Assistant Reservations Manager from Casinos in Manila (Philippines)

Recommend 7/10
Full blue star
Full blue star
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Half blue star
Empty blue star

What do you like most?

Tech Support are very quick in responding to our inquiries and requests. They also give us very detailed information on the issues we report and how it was fixed. Thank you so much for the assistance.

What do you dislike or think could be improved?

The current support we receive is timely and detailed. Keep up the good work. Good job to all Tech Support!

Customer Support
4.5
Ease of Use
4
Value for money
n/a
Implementation
n/a

March 07, 2021

Windsurfer CRS by SHR Review: Great Suite of Product Offerings

Corporate Director, Revenue from Boutiques in Aliso Viejo (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

The SHR Team has been a pleasure to work with and made our transition to their platform incredibly smooth and seamless. We love our new IBE design and the flexibility we have in customizing it to fit the ...

What do you dislike or think could be improved?

The one area I see potential for growth is expanding and broadening the selection of Direct Connects available to customers. The big players are covered, now let's work on alleviating the middle-man on so...

Customer Support
4.5
Ease of Use
5
Value for money
5
Implementation
5

March 02, 2021

Windsurfer CRS by SHR Review: Very happy with the product and functionality

Director of Revenue Management from Boutiques in Charleston (United States of America)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

Windsurfer booking engine is a very flexible product. They are also very good at releasing new features to adapt and capitalize on emerging industry trends. The CRS handles everything I need it to and sea...

What do you dislike or think could be improved?

The system has a few quirks related to UI that could be improved, but nothing out of the ordinary for a typical technology vendor in the hospitality space.

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5

February 15, 2021

Windsurfer CRS by SHR Review: Fantastic customer service and system compatability

Revenue Manager from Boutiques in South Bend (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Not only is the Windsurfer platform widely available, but Windsurfer's support is top notch. Whenever we contact them they are prompt to reply and help us resolve and questions or issues we have. The syst...

What do you dislike or think could be improved?

The biggest hurdle with Windsurfer is the menu navigation. Sometimes it can be cumbersome to find the information you are looking for related to a rate or reservation. They have some how to videos and hel...

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5

Pricing

Implementation fee

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Popular Windsurfer CRS by SHR Integrations

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