Ranked 2 (out of 35) in Central Reservations Systems
Central Reservations Systems
Optimize Your Channel Mix
Ranked #2 out of 35 in Central Reservations Systems
SHR’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreSend real-time rates and inventory to your booking engine and third-party distribution partners to reduce acquisition costs and reach the right travelers on their preferred channels. Our CRS Solution: Windsurfer CRS 1) Chain & Hotel Group Management Features- Allows regional and corporate users to easily add and update information across multiple properties, including rooms, rates, policies, a...
92% recommend
Director of Revenue Management
Windsurfer booking engine is a very flexible product. They are also very good at releasing new features to adapt and capitalize on emerging industry trends. The CRS handles everything I need it to and seamlessly integrat...
VP of Revenue Management
An excellent product that exceeds the needs of our business with outstanding functionality and ease of use.
Manager
No recommendations for improvement. Remote training sessions were extremely beneficial and gave confidence to staff to use, otherwise we would not be able to give such high praise.
Revenue Manager
The biggest hurdle with Windsurfer is the menu navigation. Sometimes it can be cumbersome to find the information you are looking for related to a rate or reservation. They have some how to videos and help articles, but ...
Revenue Manager
The CRS cannot handle special characters. It would be good if there was (beta) testing before upgrading /adding a new feature to the system.
What does this product or service do well?
The SHR team works well at working with their partners and clients, making sure that all know that they are not just a number. Knowing that each account and partner is different and that not all are one size fits all. As a partner with them, they work with us to find solutions that work for both...
by Sean Kline (StayNTouch) on March 23, 2021
See more answers (2)What differentiates this product or service from the competition?
Their products meet what hoteliers are looking for. They have areas that meet the needs of larger chain groups that have larger staffs for areas like marketing and Revenue management. While still offering great products and features for smaller independent hotels.
by Sean Kline (StayNTouch) on March 23, 2021
See more answers (2)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
I encourage teams to work with their onboarding teams to understand what data flows from one system to the other. Work with those items so that expectations are met. By working with the teams together it allows all the expectations to be met.
by Sean Kline (StayNTouch) on March 23, 2021
See more answers (2)Disconnect from legacy systems. Connect to the Pegasus CRS.
Customizable integrated reservation solutions that support the entire guest booking cycle
Drive demand, increase direct bookings, and centralize management.
This vendor is 90% below the category average..
This vendor has fewer recent reviews than average compared to other top Central Reservations Systems providers. It is advised that you ask for recent references before proceeding.
September 24, 2021
group sales from Branded Hotels in Portland (United States of America)
I have been working with this app for almost 2 years now its solid and the tech service is on it right away whenever there is an issue.
Off the top of my head right now nothing. There is rarely any technical issues . Its a pretty solid app.
September 22, 2021
Area Revenue Manager from Other in New York (United States of America)
The Windsurfer Customer Support Team is the best CRS support team I've encountered in my 10+ years of hotel experience. Each of them are kind and generous with their knowledge. They listen to the issue ...
Only improvements would be technical - allowing offsets on already discounted rate plans, pushing LOS restrictions only as Min Stay Through (not allowing for Min Stay Arrival to be distinguishable between...
July 07, 2021
Assistant Reservations Manager from Casinos in Manila (Philippines)
Tech Support are very quick in responding to our inquiries and requests. They also give us very detailed information on the issues we report and how it was fixed. Thank you so much for the assistance.
The current support we receive is timely and detailed. Keep up the good work. Good job to all Tech Support!
March 07, 2021
Corporate Director, Revenue from Other in Aliso Viejo (United States of America)
The SHR Team has been a pleasure to work with and made our transition to their platform incredibly smooth and seamless. We love our new IBE design and the flexibility we have in customizing it to fit the ...
The one area I see potential for growth is expanding and broadening the selection of Direct Connects available to customers. The big players are covered, now let's work on alleviating the middle-man on so...
March 02, 2021
Director of Revenue Management from Boutiques in Charleston (United States of America)
Windsurfer booking engine is a very flexible product. They are also very good at releasing new features to adapt and capitalize on emerging industry trends. The CRS handles everything I need it to and sea...
The system has a few quirks related to UI that could be improved, but nothing out of the ordinary for a typical technology vendor in the hospitality space.
March 02, 2021
Corporate Revenue Director from Other in Galveston (United States of America)
The Windsurfer booking engine makes it easy to configure the experience that works best for a specific property's brand offerings. Not all hotels are created equal and Windsurfer gives us the ability to f...
There's room for improvement on the reporting & analytics side. We have the info we need, but we can always dig deeper. I'd also like to see a chat function within the Windsurfer admin portal.
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World's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.
World leader in smart service platform for hotels and resorts focused on doubling direct bookings.
Consultant
We transitioned our Online Booking Engine and CRS to SHR. They took care of everything to ensure we didn't loose visibility on our channels and that reservations integrated without problems. Any issues that were found du...