Windsurfer CRS by SHR

Ranked 4 (out of 33) in Central Reservations Systems

Central Reservations Systems

Reservation Services, Revenue Management for Hire, Website Design & Development, and Online Booking ...

Ratings Snapshot

Certificate of Excellence
Read 25 reviews
91%
Recommend
HTR Score icon
HT SCORE
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Windsurfer CRS by SHR has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #4 out of 33 in Central Reservations Systems

Ease of Use
4.6/5
ROI
4.5/5
Implementation
4.7/5
Customer Support
4.7/5
Verified Customer Support

SHR’s customer support processes haven’t yet been verified by Hotel Tech Report.

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  • Extended Stay Leader: SHR
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  • Limited Service 1 verified reviews
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  • Airport/ conference Leader: Amadeus
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  • City Center 1 verified reviews
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Windsurfer CRS by SHR Overview

Top Alternative: Pegasus CRS

Windsurfer CRS by SHR Overview

SHR–Keeping Hotels Competitive. SHR, Sceptre Hospitality Resources, provides advanced tools and services that help hotels execute their best distribution strategy while delighting guests and optimizing profitability. The technical maturity of SHR ”having built not one but two Central Reservations Systems (CRS)” is second to none. Windsurfer CRS offers advanced features that allow you to easi...

About SHR

Founded in 1987 | Headquarters in Houston United States | 96 employees
1/1
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Integrates with

  • Business Intelligence
  • Channel Managers
  • Guest Messaging Software
Browse integrations (19 verified)

Pros & Cons

Like 91% recommend

Consultant

We transitioned our Online Booking Engine and CRS to SHR. They took care of everything to ensure we didn't loose visibility on our channels and that reservations integrated without problems. Any issues that were found du...

VP of Operations from Branded

From the Brand stand point the software is complete. you have work from a chain level all the way down to the single hotel level. Second and equally important it was created by hotel users so the software is intuitive ...

Revenue Manager

Personal assistance in loading and mapping rates and rate plans Very good value for money. Fast and adequate support. Continuously improving and adding of new partners for direct connectivity.

Revenue and Sales from City Center

The features are great but fees add up. Would recommend if a tiered fee structure is developed according to the volume of business and the size of each hotel

Corporate Director, Revenue from Boutique in

The one area I see potential for growth is expanding and broadening the selection of Direct Connects available to customers. The big players are covered, now let's work on alleviating the middle-man on some of these othe...

Corporate Director Revenue & Ecommerce from Boutique

SHR needs to continue to push the mark with the ever changing technology world. The Call Center application could use some new and improved features.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

The SHR team works well at working with their partners and clients, making sure that all know that they are not just a number. Knowing that each account and partner is different and that not all are one size fits all. As a partner with them, they work with us to find solutions that work for both...

by Sean Kline (StayNTouch) on March 23, 2021

See more answers (2)
Question:

What differentiates this product or service from the competition?

Answer:

Their products meet what hoteliers are looking for. They have areas that meet the needs of larger chain groups that have larger staffs for areas like marketing and Revenue management. While still offering great products and features for smaller independent hotels.

by Sean Kline (StayNTouch) on March 23, 2021

See more answers (2)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I encourage teams to work with their onboarding teams to understand what data flows from one system to the other. Work with those items so that expectations are met. By working with the teams together it allows all the expectations to be met.

by Sean Kline (StayNTouch) on March 23, 2021

See more answers (2)
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GETTING STARTED

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Features

  • Reporting Dashboard
  • Guest profiles
  • Booking engine
  • Channel management & OTA distribution
  • Metasearch connectivity
  • Call center functionality
  • Content management
  • RMS connectivity
  • Geotargeted pricing module
  • Dynamic Pricing
  • Multi-property management
  • PMS connectivity
  • Centralized user & role management

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • Germany
  • Singapore
  • Canada
  • Philippines

25 Verified SHR Reviews

Likelihood to Recommend
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This vendor is 88% below the category average..

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This vendor has fewer recent reviews than average compared to other top Central Reservations Systems providers. It is advised that you ask for recent references before proceeding.

Sep 22, 2021

Windsurfer CRS by SHR Review: Customer Service can't be beat!

Area Revenue Manager from Other in New York (United States)

Recommend 10/10
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What do you like most?

The Windsurfer Customer Support Team is the best CRS support team I've encountered in my 10+ years of hotel experience. Each of them are kind and generous with their knowledge. They listen to the issue ...

What do you dislike or think could be improved?

Only improvements would be technical - allowing offsets on already discounted rate plans, pushing LOS restrictions only as Min Stay Through (not allowing for Min Stay Arrival to be distinguishable between...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Jul 07, 2021

Windsurfer CRS by SHR Review: Quick and detailed assistance

Assistant Reservations Manager from Casino in Manila (Philippines)

Recommend 7/10
Full blue star
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Half blue star

What do you like most?

Tech Support are very quick in responding to our inquiries and requests. They also give us very detailed information on the issues we report and how it was fixed. Thank you so much for the assistance.

What do you dislike or think could be improved?

The current support we receive is timely and detailed. Keep up the good work. Good job to all Tech Support!

Customer Support
4.5
Ease of Use
4
Value for money
n/a
Implementation
n/a

Mar 07, 2021

Windsurfer CRS by SHR Review: Great Suite of Product Offerings

Corporate Director, Revenue from Boutique in Aliso Viejo (United States)

Recommend 10/10
Full blue star
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What do you like most?

The SHR Team has been a pleasure to work with and made our transition to their platform incredibly smooth and seamless. We love our new IBE design and the flexibility we have in customizing it to fit the ...

What do you dislike or think could be improved?

The one area I see potential for growth is expanding and broadening the selection of Direct Connects available to customers. The big players are covered, now let's work on alleviating the middle-man on so...

Customer Support
4.5
Ease of Use
5
Value for money
5
Implementation
5

Mar 02, 2021

Windsurfer CRS by SHR Review: Very happy with the product and functionality

Director of Revenue Management from Boutique in Charleston (United States)

Recommend 10/10
Full blue star
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What do you like most?

Windsurfer booking engine is a very flexible product. They are also very good at releasing new features to adapt and capitalize on emerging industry trends. The CRS handles everything I need it to and sea...

What do you dislike or think could be improved?

The system has a few quirks related to UI that could be improved, but nothing out of the ordinary for a typical technology vendor in the hospitality space.

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5

Feb 15, 2021

Windsurfer CRS by SHR Review: Fantastic customer service and system compatability

Revenue Manager from Boutique in South Bend (United States)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

Not only is the Windsurfer platform widely available, but Windsurfer's support is top notch. Whenever we contact them they are prompt to reply and help us resolve and questions or issues we have. The syst...

What do you dislike or think could be improved?

The biggest hurdle with Windsurfer is the menu navigation. Sometimes it can be cumbersome to find the information you are looking for related to a rate or reservation. They have some how to videos and hel...

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5

Oct 08, 2020

Windsurfer CRS by SHR Review: Very robust and capable CRS

Revenue and Sales from City Center in New York (United States)

Recommend 10/10
Full blue star
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What do you like most?

The developers of Windsurfer have built what many hoteliers do not even know they need: a centrally managed fully integrated platform for their distribution, revenue management and customer relationship m...

What do you dislike or think could be improved?

The features are great but fees add up. Would recommend if a tiered fee structure is developed according to the volume of business and the size of each hotel

Customer Support
5
Ease of Use
5
Value for money
3.5
Implementation
5

Pricing

Implementation fee

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Popular Windsurfer CRS by SHR Integrations

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