Ranked 4 (out of 33) in Central Reservations Systems
Central Reservations Systems
Reservation Services, Revenue Management for Hire, Website Design & Development, and Online Booking ...
Ranked #4 out of 33 in Central Reservations Systems
SHR’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreSHR–Keeping Hotels Competitive. SHR, Sceptre Hospitality Resources, provides advanced tools and services that help hotels execute their best distribution strategy while delighting guests and optimizing profitability. The technical maturity of SHR ”having built not one but two Central Reservations Systems (CRS)” is second to none. Windsurfer CRS offers advanced features that allow you to easi...
91% recommend
VP of Operations from Branded
From the Brand stand point the software is complete. you have work from a chain level all the way down to the single hotel level. Second and equally important it was created by hotel users so the software is intuitive ...
Revenue Manager
Personal assistance in loading and mapping rates and rate plans Very good value for money. Fast and adequate support. Continuously improving and adding of new partners for direct connectivity.
Revenue and Sales from City Center
The features are great but fees add up. Would recommend if a tiered fee structure is developed according to the volume of business and the size of each hotel
Corporate Director, Revenue from Boutique in
The one area I see potential for growth is expanding and broadening the selection of Direct Connects available to customers. The big players are covered, now let's work on alleviating the middle-man on some of these othe...
Corporate Director Revenue & Ecommerce from Boutique
SHR needs to continue to push the mark with the ever changing technology world. The Call Center application could use some new and improved features.
What does this product or service do well?
The SHR team works well at working with their partners and clients, making sure that all know that they are not just a number. Knowing that each account and partner is different and that not all are one size fits all. As a partner with them, they work with us to find solutions that work for both...
by Sean Kline (StayNTouch) on March 23, 2021
See more answers (2)What differentiates this product or service from the competition?
Their products meet what hoteliers are looking for. They have areas that meet the needs of larger chain groups that have larger staffs for areas like marketing and Revenue management. While still offering great products and features for smaller independent hotels.
by Sean Kline (StayNTouch) on March 23, 2021
See more answers (2)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
I encourage teams to work with their onboarding teams to understand what data flows from one system to the other. Work with those items so that expectations are met. By working with the teams together it allows all the expectations to be met.
by Sean Kline (StayNTouch) on March 23, 2021
See more answers (2)Disconnect from legacy system limitations. Connect to the Pegasus CRS.
Customizable integrated reservation solutions that support the entire guest booking cycle
Drive demand, increase direct bookings, and centralize management.
This vendor is 88% below the category average..
This vendor has fewer recent reviews than average compared to other top Central Reservations Systems providers. It is advised that you ask for recent references before proceeding.
Sep 22, 2021
Area Revenue Manager from Other in New York (United States)
The Windsurfer Customer Support Team is the best CRS support team I've encountered in my 10+ years of hotel experience. Each of them are kind and generous with their knowledge. They listen to the issue ...
Only improvements would be technical - allowing offsets on already discounted rate plans, pushing LOS restrictions only as Min Stay Through (not allowing for Min Stay Arrival to be distinguishable between...
Jul 07, 2021
Assistant Reservations Manager from Casino in Manila (Philippines)
Tech Support are very quick in responding to our inquiries and requests. They also give us very detailed information on the issues we report and how it was fixed. Thank you so much for the assistance.
The current support we receive is timely and detailed. Keep up the good work. Good job to all Tech Support!
Mar 07, 2021
Corporate Director, Revenue from Boutique in Aliso Viejo (United States)
The SHR Team has been a pleasure to work with and made our transition to their platform incredibly smooth and seamless. We love our new IBE design and the flexibility we have in customizing it to fit the ...
The one area I see potential for growth is expanding and broadening the selection of Direct Connects available to customers. The big players are covered, now let's work on alleviating the middle-man on so...
Mar 02, 2021
Director of Revenue Management from Boutique in Charleston (United States)
Windsurfer booking engine is a very flexible product. They are also very good at releasing new features to adapt and capitalize on emerging industry trends. The CRS handles everything I need it to and sea...
The system has a few quirks related to UI that could be improved, but nothing out of the ordinary for a typical technology vendor in the hospitality space.
Feb 15, 2021
Revenue Manager from Boutique in South Bend (United States)
Not only is the Windsurfer platform widely available, but Windsurfer's support is top notch. Whenever we contact them they are prompt to reply and help us resolve and questions or issues we have. The syst...
The biggest hurdle with Windsurfer is the menu navigation. Sometimes it can be cumbersome to find the information you are looking for related to a rate or reservation. They have some how to videos and hel...
Oct 08, 2020
Revenue and Sales from City Center in New York (United States)
The developers of Windsurfer have built what many hoteliers do not even know they need: a centrally managed fully integrated platform for their distribution, revenue management and customer relationship m...
The features are great but fees add up. Would recommend if a tiered fee structure is developed according to the volume of business and the size of each hotel
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World's most powerful channel manager, managing rooms and rates on 400 hotel booking channels, in real-time.
IDeaS creates sophisticated yet simple ways to empower revenue leaders with precise, automated decisions they can trust.
Communicate with guests before, during or after their stay to increase and help drive guest satisfaction.
Consultant
We transitioned our Online Booking Engine and CRS to SHR. They took care of everything to ensure we didn't loose visibility on our channels and that reservations integrated without problems. Any issues that were found du...