Windsurfer CRS by SHR

Ranked 2 (out of 35) in Central Reservations Systems

Central Reservations Systems

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Ratings Snapshot

Certificate of Excellence
Read 32 reviews
92%
Recommend
HTR Score icon
HT SCORE
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Windsurfer CRS by SHR has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #2 out of 35 in Central Reservations Systems

Ease of Use
4.7/5
ROI
4.5/5
Implementation
4.7/5
Customer Support
4.7/5
Verified Customer Support

SHR’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Windsurfer CRS by SHR Overview

Windsurfer CRS by SHR Overview

Send real-time rates and inventory to your booking engine and third-party distribution partners to reduce acquisition costs and reach the right travelers on their preferred channels.​ Our CRS Solution: Windsurfer CRS 1) Chain & Hotel Group Management Features- Allows regional and corporate users to easily add and update information across multiple properties, including rooms, rates, policies, a...

About SHR

Founded in 1987 | Headquarters in Houston United States | 111 employees
Product Modules
Windsurfer Booking Engine Booking Engine
INCLUDED

Integrates with

  • Revenue Management Systems
  • Property Management Systems
  • Channel Managers
Browse integrations (31 verified)

Pros & Cons

Like 92% recommend

Consultant

We transitioned our Online Booking Engine and CRS to SHR. They took care of everything to ensure we didn't loose visibility on our channels and that reservations integrated without problems. Any issues that were found du...

Director of Revenue Management

Windsurfer booking engine is a very flexible product. They are also very good at releasing new features to adapt and capitalize on emerging industry trends. The CRS handles everything I need it to and seamlessly integrat...

VP of Revenue Management

An excellent product that exceeds the needs of our business with outstanding functionality and ease of use.

Manager

No recommendations for improvement. Remote training sessions were extremely beneficial and gave confidence to staff to use, otherwise we would not be able to give such high praise.

Revenue Manager

The biggest hurdle with Windsurfer is the menu navigation. Sometimes it can be cumbersome to find the information you are looking for related to a rate or reservation. They have some how to videos and help articles, but ...

Revenue Manager

The CRS cannot handle special characters. It would be good if there was (beta) testing before upgrading /adding a new feature to the system.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

The SHR team works well at working with their partners and clients, making sure that all know that they are not just a number. Knowing that each account and partner is different and that not all are one size fits all. As a partner with them, they work with us to find solutions that work for both...

by Sean Kline (StayNTouch) on March 23, 2021

See more answers (2)
Question:

What differentiates this product or service from the competition?

Answer:

Their products meet what hoteliers are looking for. They have areas that meet the needs of larger chain groups that have larger staffs for areas like marketing and Revenue management. While still offering great products and features for smaller independent hotels.

by Sean Kline (StayNTouch) on March 23, 2021

See more answers (2)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I encourage teams to work with their onboarding teams to understand what data flows from one system to the other. Work with those items so that expectations are met. By working with the teams together it allows all the expectations to be met.

by Sean Kline (StayNTouch) on March 23, 2021

See more answers (2)
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Features

Other

12/14 features

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Germany
  • Singapore
  • Canada
  • Philippines

32 Verified SHR Reviews

Likelihood to Recommend
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September 24, 2021

Windsurfer CRS by SHR Review: Great customer service

group sales from Branded Hotels in Portland (United States of America)

Recommend 9/10
Full blue star
Full blue star
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Half blue star

What do you like most?

I have been working with this app for almost 2 years now its solid and the tech service is on it right away whenever there is an issue.

What do you dislike or think could be improved?

Off the top of my head right now nothing. There is rarely any technical issues . Its a pretty solid app.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

September 22, 2021

Windsurfer CRS by SHR Review: Customer Service can't be beat!

Area Revenue Manager from Other in New York (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

The Windsurfer Customer Support Team is the best CRS support team I've encountered in my 10+ years of hotel experience. Each of them are kind and generous with their knowledge. They listen to the issue ...

What do you dislike or think could be improved?

Only improvements would be technical - allowing offsets on already discounted rate plans, pushing LOS restrictions only as Min Stay Through (not allowing for Min Stay Arrival to be distinguishable between...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

July 07, 2021

Windsurfer CRS by SHR Review: Quick and detailed assistance

Assistant Reservations Manager from Casinos in Manila (Philippines)

Recommend 7/10
Full blue star
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Half blue star
Empty blue star

What do you like most?

Tech Support are very quick in responding to our inquiries and requests. They also give us very detailed information on the issues we report and how it was fixed. Thank you so much for the assistance.

What do you dislike or think could be improved?

The current support we receive is timely and detailed. Keep up the good work. Good job to all Tech Support!

Customer Support
4.5
Ease of Use
4
Value for money
n/a
Implementation
n/a

March 07, 2021

Windsurfer CRS by SHR Review: Great Suite of Product Offerings

Corporate Director, Revenue from Other in Aliso Viejo (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

The SHR Team has been a pleasure to work with and made our transition to their platform incredibly smooth and seamless. We love our new IBE design and the flexibility we have in customizing it to fit the ...

What do you dislike or think could be improved?

The one area I see potential for growth is expanding and broadening the selection of Direct Connects available to customers. The big players are covered, now let's work on alleviating the middle-man on so...

Customer Support
4.5
Ease of Use
5
Value for money
5
Implementation
5

March 02, 2021

Windsurfer CRS by SHR Review: Very happy with the product and functionality

Director of Revenue Management from Boutiques in Charleston (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Windsurfer booking engine is a very flexible product. They are also very good at releasing new features to adapt and capitalize on emerging industry trends. The CRS handles everything I need it to and sea...

What do you dislike or think could be improved?

The system has a few quirks related to UI that could be improved, but nothing out of the ordinary for a typical technology vendor in the hospitality space.

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5

March 02, 2021

Windsurfer CRS by SHR Review: Reliable, easy to use, and a helpful support team

Corporate Revenue Director from Other in Galveston (United States of America)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

The Windsurfer booking engine makes it easy to configure the experience that works best for a specific property's brand offerings. Not all hotels are created equal and Windsurfer gives us the ability to f...

What do you dislike or think could be improved?

There's room for improvement on the reporting & analytics side. We have the info we need, but we can always dig deeper. I'd also like to see a chat function within the Windsurfer admin portal.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4.5

Pricing

Implementation fee

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Popular Windsurfer CRS by SHR Integrations

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