Content Management

4/5 features

Deal/Offer Templates Library

The Upselling Tool helps their hotels to come up with creative ideas to upsell to their guests / Ideally, this is segmented and personalized per hotel. The power of this feature is for hotels to receive suggestions of the best converting offers depending on their guest mix and facilities.
Dynamic Upgrade Pricing

The Upselling Tool offers Room Upgrade dynamic pricing to the guests, supporting the overall pricing strategy set up by the Revenue Manager / This allows to follow exactly the pricing strategy of the hotel only, increasing the amount of upgrades and maximizing the profit generated by these upgrades. This is the best way to maximize RevPAR (by boosting ADR) at any time. If you upsell in advance, you can even resell the rooms that became available.
Automated A/B Testing
On property upsells
Future stay offers
Gift Vouchers

Customer Profiles

4/5 features

Segmentation

Making sure guests only see relevant offers / Increases conversion and relevance for the guests meaning happier guests and more revenue for the properties.

Guest Communication

4/5 features

Omnichannel (email, chat, sms, Whatsapp)

Ability to use more than one channel (email, chat, sms, whatsapp) / A great benefit to use omnichannel communication is to be able to reach a much higher volume of guests. With an integrated chat solution, you can let your guests upgrade their stay on your website, with sms or whatsapp, you can reach out to all guests that left their phone number.
Check-in upselling
Pre-arrival emails
Upsell at booking

Fulfillment & Payments

4/5 features

Type 2 SOC 2 Certified (Data Security)

Data Security/Audit Certification: https://www.onelogin.com/compliance/soc-2-type-2
Fulfillment Task Automation (via Task Mgmt Integrations)

Operations software / The Upselling tool integrates to one or many Operations software (like Hotelkit or Alice or Optii), automating many operational tasks and allowing hotels to reduce manual work of preparation for the guest arrival. / This allows hotels to automate tasks to prepare the guest arrival by adding the right extra to the right room.
On property upsells
Check-in upselling
Gift Vouchers

Analytics/Reporting

4/5 features

Automated A/B Testing

Multi-Prop Management

4/5 features

Multi-Property/Chain Dashboard

Other

0/1 features

Offer Performance Analytics

Direct access to property/group data on offer performance including revenue by guest exposure (booking, pre-arrival, at arrival), by offer type, and by staff member. Properties never have to wait for month-end or QBR meetings; data is immediately available for view or export into local BI tools

One of the best PMS & POS software I used.

IT Manager from 200 to 499 room Luxury Hotel in Gandhinagar (India)

Verified

11 days ago

Both software has everything that the Hotel needs to run smoothly operation with the required reports and integration with other software through the interface.

Share review

Support is slow, needs to improve.

Asst IT Manager from 200 to 499 room Luxury Hotel in Hyderabad (India)

1 months ago

We are using property management system (0pera) Opera is best application for PMS, But as we notice these data support was very delay. I have open the case it pending from month ago but still no response from support team.

Perfect

Reservation Mgr from 25-49 room Boutique in Capri (Italy)

7 months ago

The assistance is very helpful and kindly. They answer at all our question and are very fast. Really good service

Checkin Merchandising it is the best program I have seen so far to generate revenue at guest check in.

Front Office Assistant Manger from 10 to 24 room Boutique in Ibiza (Spain)

10 months ago

Very practical and easy to use by any member of the team. The team has fun and gets into the habit of proposing upselling at every arrival.

Excellent development and oracle doing well

MULTY PROPERTY IT MANAGER from 100 to 199 room Luxury Hotel in Chennai (India)

1. New features in opera with cloud.2. Friendly supportive always from top to bottom3. Digitalization with new options as need by industry.

Maven hotel

Hotel Manager from 100 to 199 room Boutique in Denver (United States of America)

Products Reviewed

Upselling Software

What do you like most?

I always enjoy a in person training session and so did our Front office staff. Anytime you can engage with properties staff and find a way to make them excited about an incentive program is great, Especially since COVID and a lot of training sessions being through a computer. Luc was humorous and also made it easy & fun. I enjoyed all the forms Luc sent specifically the nor1 monthly calculation sheet that helps us set our monthly goals. That's really helpful for our team. We are setting a more aggressive goal for the month of November after seeing how well our front desk team did in October. We are putting the goal at 10% for November so we will see how we do. The whole team with Nor1 has also been very responsive whenever my front office team needed a question answered. Not only when Luc was onsite but by email also. I know our team feels grateful to have such good communication between both hotels and you all. Finally my team also enjoys the competition aspect of Nor1 which in a very quick time has created some healthy competition.

What do you dislike or think could be improved?

More manager engagement before actual employee training starts? Overall I thought the training was adequate and had no issues with it. Maybe more role playing scenarios. If there was a way to make the training more interactive or if they could use the program while they are in the meeting. After using Nor1 for the rest of Oct I think having more in depth training on clearing out transactional discrepancies each month, mismatch revenues. Going over posting codes and what to properly use as we have had some confusion on this at both The Maven & Rally. More walk throughs on what monthly tasks have to be before the end of each month. It would be cool to do training in a suite if the hotel had occupancy during training. I think to be in a suite will talking about upgrades could be cool and different and you could still have a presentation in the room with 4-5 people or more.

Encouragement upselling

Director, Revenue Optimization from 100 to 199 room Bed & Breakfast & Inn in Vancouver (Canada)

*My Customer Service Manager is proactive and reactive to my needs *the screen for the front desk agents use * reporting *the ability to change the differential and offers instantly

All in one platform with dirct integration with PMS

ICT Director- Hotel Openings and OPerations from 500+ room Luxury Hotel in Singapore (Singapore)

11 months ago

Engage guests, improve operations, and drive revenue to achieve the hotel topline with the direct integration with PMS ,user friendly system

Strategic and innovative cooperation

Front Office Manager from 200 to 499 room Branded Hotel in Cologne (Germany)

* Ease of use in the operative. New products can be added quickly. Super fast support and pleasant communication with NOR 1

Check in Merchandising

Front Desk Manager from 200 to 499 room City Center Hotel in Madrid (Spain)

It is a great value tool which helps you to improve your revenue in a automatic way and it is very intuitive to use.

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Deal/Offer Templates Library

Dynamic Upgrade Pricing

Automated A/B Testing

On property upsells

Future stay offers

Gift Vouchers

Segmentation

Omnichannel (email, chat, sms, Whatsapp)

Check-in upselling

Pre-arrival emails

Upsell at booking

Type 2 SOC 2 Certified (Data Security)

Fulfillment Task Automation (via Task Mgmt Integrations)

On property upsells

Check-in upselling

Gift Vouchers

Automated A/B Testing

Multi-Property/Chain Dashboard

Offer Performance Analytics