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Oracle OPERA Guest Engagement and Merchandising
4.7 (82 REVIEWS)
HT Score
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Sílvia, Debra, Valyn + 73 more experts recommend Oracle Hospitality
Read RecommendationsOracle OPERA Guest Engagement and Merchandising
Ranked 5 (out of 63) in Upselling Software
Oracle's Hotel Upsell Solutions - Engage Your Guests from Booking to Check-Out
91% recommended by 584 hotels
Melia Hotels, Wyndham, Minor Hotels & 581 others
Bell - AI powered product analyst
I analyzed all of Oracle Hospitality’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Oracle's efficient problem-solving, smooth integration with other systems, and robust upselling tools that significantly enhance revenue streams. Users highlight the product's ability to track and improve staff performance through real-time data analytics, while also appreciating the advanced cloud features and easy accessibility. However, some reviews mention slow support response times and the need for better integration between different Oracle systems.
Melia Hotels, Wyndham, Minor Hotels & 581 others
Read their reviewsSupport
Responsive
Hoteliers often report that customer support for Oracle Hospitality's upselling software is not always responsive, with delays in receiving answers to queries. While support is accessible through various channels, there is a consensus that response times could be quicker. In some cases, replies lack detail, leaving users needing more comprehensive assistance. Support staff are generally knowledgeable, but the limited reactivity affects overall satisfaction. Additionally, there is room for improvement in onboarding support and resources available, such as FAQs and tutorials, to better aid users, especially during initial setup and training phases.
Front Office Assistant Manger
30 days ago
Verified
... Very practical and easy to use by any member of the team. The team has fun and gets into the habit of proposing upselling at every arrival. ...
See full reviewIT Executive
11 months ago
Verified
... Getting proper support for opera product. They are providing quick support. Everyone is providing proper guidance during case handling. Giving proper solution ...
See full reviewIT Executive
11 months ago
Verified
... Getting proper support for opera product. They are providing quick support. Everyone is providing proper guidance during case handling. Giving proper solution ...
See full reviewIT Executive
11 months ago
Verified
... Getting proper support for opera product. They are providing quick support. Everyone is providing proper guidance during case handling. Giving proper solution ...
See full reviewIT Executive
11 months ago
Verified
... Getting proper support for opera product. They are providing quick support. Everyone is providing proper guidance during case handling. Giving proper solution ...
See full reviewIT Executive
11 months ago
Verified
... Need urgent support in symphony product. When we called on support number it is taking too much timing, sometimes its holding period is too much. ...
See full reviewRevenue Manager
10 months ago
Verified
... It could be better if we can add more tools in it to run the application smoothly and to avoid uninterrupted services. ...
See full reviewRoom Division Manager
7 months ago
Verified
... Clear explanations, efficiency in solving problems, everything perfect, all problems were solved quickly, the team overall was efficient, Never had any problems getting online. ...
See full reviewRoom Division Manager
7 months ago
Verified
... Clear explanations, efficiency in solving problems, everything perfect, all problems were solved quickly, the team overall was efficient, Never had any problems getting online. ...
See full reviewRoom Division Manager
7 months ago
Verified
... Clear explanations, efficiency in solving problems, everything perfect, all problems were solved quickly, the team overall was efficient, Never had any problems getting online. ...
See full reviewRoom Division Manager
7 months ago
Verified
... Clear explanations, efficiency in solving problems, everything perfect, all problems were solved quickly, the team overall was efficient, Never had any problems getting online. ...
See full reviewASSISTANT MANAGER - IT
6 months ago
Verified
... It could be better if we can add more tools in it to run the application smoothly and to avoid uninterrupted services. ...
See full reviewAccount Payable Manager
6 months ago
Verified
... Supporting team and software in future refer to concern for link and about the software for better reach and good. ...
See full reviewDir -HK
6 months ago
Verified
... Very good software. Easy to understand and train others as well, very clear information provided so that it helps us in our daily operation needs. ...
See full reviewIRD Manager
6 months ago
Verified
... Excellent service from PO Sand PMS its really helpful for us in our operations and to know more and more the guest details. ...
See full reviewIT Manager
3 months ago
Verified
... We trained very well by trainer for both pms and Simphony currently we are working without any issue. Thanks for the trainers and other team. ...
See full reviewIT Manager
3 months ago
Verified
... We trained very well by trainer for both pms and Simphony currently we are working without any issue. Thanks for the trainers and other team. ...
See full reviewIT Manager
3 months ago
Verified
... Opera Property Management System (PMS) to the cloud. Based on my experience and industry trends, here are some key benefits: Faster Check-In Process: Cloud-based Opera PMS allows for quicker guest check-ins and check-outs, which can enhance the overall guest experience, especially during peak times. Cost-Effective: It reduces the need for heavy on-premise infrastructure, cutting down on hardware and maintenance costs. Additionally, cloud services often have flexible pricing models, which can be more cost-efficient in the long run. Accessibility: The cloud-based system allows authorized ...
See full reviewAMIT
3 months ago
Verified
... What I love most about Property Management Systems (PMS) is their ability to streamline operations through features like dynamic tape charts and real-time reservations management. The intuitive ...
See full reviewAMIT
3 months ago
Verified
... What I love most about Property Management Systems (PMS) is their ability to streamline operations through features like dynamic tape charts and real-time reservations management. The intuitive design of these tools allows for easy room assignments, optimizing occupancy and maximizing revenue. Additionally, the integrated ...
See full reviewIT Executive
3 months ago
Verified
... Integration Capabilities: Many PMS platforms seamlessly integrate with other software tools (like CRM, accounting, and revenue management systems), creating a cohesive ecosystem for property ...
See full reviewIT Executive
3 months ago
Verified
... Highlight the Urgency: Emphasize how delays can impact operations or customer satisfaction. Specify any deadlines or critical timelines. Quantify the Impact: If possible, provide data or examples ...
See full reviewIncome Auditor
3 months ago
Verified
... Highlight the Urgency: Emphasize how delays can impact operations or customer satisfaction. Specify any deadlines or critical timelines. Quantify the Impact: If possible, provide data or examples showing how past delays have affected productivity or costs. Request ...
See full reviewIncome Auditor
3 months ago
Verified
... Highlight the Urgency: Emphasize how delays can impact operations or customer satisfaction. Specify any deadlines or critical timelines. Quantify the Impact: If possible, provide data or examples ...
See full reviewIncome Auditor
3 months ago
Verified
... Highlight the Urgency: Emphasize how delays can impact operations or customer satisfaction. Specify any deadlines or critical timelines. Quantify the Impact: If possible, provide data or examples showing how past delays have affected productivity or costs. Request Clear Timelines: Ask for specific timelines for resolution. This can help prioritize your case. Offer Solutions: Suggest ways to expedite ...
See full reviewIncome Auditor
3 months ago
Verified
... Highlight the Urgency: Emphasize how delays can impact operations or customer satisfaction. Specify any deadlines or critical timelines. Quantify the Impact: If possible, provide data or examples showing how past delays have affected productivity or costs. Request Clear Timelines: Ask for specific timelines for resolution. This can help prioritize your case. Offer Solutions: Suggest ways to expedite the process, whether it's allocating more resources or adjusting ...
See full reviewIncome Auditor
3 months ago
Verified
... Highlight the Urgency: Emphasize how delays can impact operations or customer satisfaction. Specify any deadlines or critical timelines. Quantify the Impact: If possible, provide data or examples showing how past delays have affected productivity or costs. Request Clear Timelines: Ask for specific timelines for resolution. This can help prioritize your case. Offer Solutions: Suggest ways to expedite the process, whether it's allocating more resources or adjusting priorities. Follow ...
See full reviewDirector of revenue
1 months ago
Verified
... There is nothing that worths to be mentionned (The product is similar to many other inexpensive upselling tools in the market. ...
See full reviewDirector of revenue
1 months ago
Verified
... The lack of reactivity of the Account management team.If you send a query by email, you'll have to wait for weeks, so not to say months, in order to receive an answer ...
See full reviewDirector of revenue
1 months ago
Verified
... The lack of reactivity of the Account management team.If you send a query by email, you'll have to wait for weeks, so not to say months, in order to receive an answer ...
See full reviewDirector of revenue
1 months ago
Verified
... The lack of reactivity of the Account management team.If you send a query by email, you'll have to wait for weeks, so not to say months, in order to receive an answer ...
See full reviewSir Corporate director of IT
1 months ago
Verified
... My experience with Opera Cloud has been overwhelmingly positive, and it continues to exceed expectations. From the very start, the user interface stood out for being incredibly intuitive and easy to navigate, which made the onboarding process smooth and efficient. I was able to quickly familiarize myself with the platform, saving valuable time that would have otherwise been spent on training. Opera Cloud is a feature-rich platform, equipped with a wide array of powerful tools that streamline daily operations. It excels in managing reservations, guest services, and a variety of operational tasks, all within one seamless system. One of the standout features is the integration of NOR1, an intelligent upselling solution that has proven to be a game-changer. NOR1’s innovative pricing algorithms and personalized upsell recommendations have significantly boosted our revenue while simultaneously enhancing the guest experience. The ability to offer tailored upgrades, room enhancements, and personalized services at just the right moments has been incredibly effective in improving guest satisfaction and loyalty. Beyond the upselling capabilities, Opera Cloud also offers robust reporting and analytics tools that provide ...
See full reviewSir Corporate director of IT
1 months ago
Verified
... While my experience with Opera Cloud has been great overall, I believe Oracle's customer support could be improved. While they are generally helpful, there are times when responses could be faster or more detailed. There's room for improvement in providing quicker ...
See full reviewSir Corporate director of IT
1 months ago
Verified
... My experience with Opera Cloud has been overwhelmingly positive, and it continues to exceed expectations. From the very start, the user interface stood out for being incredibly intuitive and easy to navigate, which made the onboarding process smooth and efficient. I was able to quickly familiarize myself with the platform, saving valuable time that would have otherwise been spent on training. Opera Cloud is a feature-rich platform, equipped with a wide array of powerful tools that streamline daily operations. It excels in managing reservations, guest services, and a variety of operational tasks, all within one seamless system. One of the standout features is the integration of NOR1, an intelligent upselling solution that has proven to be a game-changer. NOR1’s innovative pricing algorithms and personalized upsell recommendations have significantly boosted our revenue while simultaneously enhancing the guest experience. The ability to offer tailored upgrades, room enhancements, and personalized services at just the right moments has been incredibly effective in improving guest satisfaction and loyalty. Beyond the upselling capabilities, Opera Cloud also offers robust reporting and analytics tools that provide us with valuable, data-driven insights into our operations. The platform’s reporting features have enabled us to identify key trends, measure performance more accurately, and make informed decisions that drive our business forward. With its comprehensive analytics, we can pinpoint areas for improvement, optimize our strategies, and adapt to changing market conditions with greater agility. Overall, Opera Cloud has not only significantly improved our internal workflow but has also allowed us to operate more efficiently and effectively across various departments. The system's scalability ensures that it can grow with our business, adapting to new challenges and opportunities as they arise. While there are some areas where customer support could be more responsive or provide more in-depth assistance ...
See full reviewAutomation
Streamlined
Hoteliers often highlight the automation capabilities of Opera Cloud, emphasizing its ability to significantly reduce manual tasks and errors. The platform's automated processes, such as intelligent upselling solutions, streamline operations by offering personalized upsell recommendations, which not only enhance revenue but also improve guest satisfaction. Additionally, the system's ability to automate billing and reporting tasks is noted as a key factor in improving workflow efficiency and overall operational effectiveness.
Front Office Assistant Manger
30 days ago
Verified
... Very practical and easy to use by any member of the team. The team has fun and gets into the habit of proposing upselling at every arrival. ...
See full reviewRevenue Manager
10 months ago
Verified
... One of the best and advanced Opera application which gives easy to use for our operational needs and run our work efficiently and it is easy to integrate with other systems. ...
See full reviewIT Manager
3 months ago
Verified
... We need to reduce the downtime if we have the downtime we need to do Manuel bills and calculation this is big challenge for us. ...
See full reviewIT Manager
3 months ago
Verified
... We need to reduce the downtime if we have the downtime we need to do Manuel bills and calculation this is big challenge for us. ...
See full reviewIT Manager
3 months ago
Verified
... Opera Property Management System (PMS) to the cloud. Based on my experience and industry trends, here are some key benefits: Faster Check-In Process: Cloud-based Opera PMS allows for quicker guest ...
See full reviewIT Manager
3 months ago
Verified
... Opera Property Management System (PMS) to the cloud. Based on my experience and industry trends, here are some key benefits: Faster Check-In Process: Cloud-based Opera PMS allows for quicker guest check-ins and check-outs, which can enhance the overall guest experience, especially during peak times. Cost-Effective: It reduces the need for heavy on-premise infrastructure, cutting down on hardware and maintenance costs. Additionally, cloud services often have flexible pricing models, which can be more cost-efficient in the long run. Accessibility: The cloud-based system allows authorized personnel to access the PMS from anywhere, improving flexibility and enabling faster decision-making, even remote ...
See full reviewAssistant Manager payble
3 months ago
Verified
... Opera Property Management System (PMS) to the cloud. Based on my experience and industry trends, here are some key benefits: Faster Check-In Process: Cloud-based Opera PMS allows for quicker guest ...
See full reviewDirector of Revenue
1 months ago
Verified
... It takes a lot of work out of informing guests about upsell opportunities for rooms or other products. The emails are automatically sent to the guests and they can choose from various options. Our ...
See full reviewSir Corporate director of IT
1 months ago
Verified
... I've had a fantastic experience with Opera Cloud! The platform is intuitive, user-friendly, and has streamlined many of our processes. ...
See full reviewSir Corporate director of IT
1 months ago
Verified
... My experience with Opera Cloud has been overwhelmingly positive, and it continues to exceed expectations. From the very start, the user interface stood out for being incredibly intuitive and easy to navigate, which made the onboarding process smooth and efficient. I was able to quickly familiarize myself with the platform, saving valuable time that would have otherwise been spent on training. Opera Cloud is a feature-rich platform, equipped with a wide array of powerful tools that streamline daily operations. It excels in managing reservations, guest services, and a variety of operational tasks, all within one seamless system. One of the standout features is the integration of NOR1, an intelligent upselling solution that has proven to be a game-changer. NOR1’s innovative pricing algorithms and personalized upsell recommendations have significantly boosted our revenue while simultaneously enhancing the guest experience. The ability to offer tailored upgrades, room enhancements, and personalized services at just the right moments has been incredibly effective in improving guest satisfaction and loyalty. Beyond the upselling capabilities, Opera Cloud also offers robust reporting and analytics tools that provide us with valuable, data-driven insights into our operations. The platform’s reporting features have enabled us to identify key trends, measure performance more accurately, and make informed decisions that drive our business forward. With its comprehensive analytics, we can pinpoint areas for improvement, optimize our strategies, and adapt to changing market conditions with greater agility. Overall, Opera Cloud has not only significantly improved our internal workflow but has also allowed us to operate more efficiently ...
See full reviewIntegrations
Connected
Hoteliers often highlight the strong integration capabilities of Oracle's upselling software, OPERA Guest Engagement and Merchandising. They appreciate its ability to seamlessly integrate with a variety of systems such as Property Management Systems (PMS), Customer Relationship Management (CRM) software, and revenue management tools. Users find these integrations reliable, working consistently without significant syncing issues. The process of setting up these integrations is viewed as straightforward and user-friendly, allowing hoteliers to efficiently tailor connections to meet their specific operational needs. This cohesive integration system enables hoteliers to create a unified technology ecosystem, enhancing property management efficiency.
Revenue Manager
10 months ago
Verified
... One of the best and advanced Opera application which gives easy to use for our operational needs and run our work efficiently and it is easy to integrate with other systems. ...
See full reviewAMIT
3 months ago
Verified
... Oracle's upselling software uniquely leverages advanced AI and machine learning to deliver personalized recommendations at scale. ...
See full reviewAMIT
3 months ago
Verified
... What I love most about Property Management Systems (PMS) is their ability to streamline operations through features like dynamic tape charts and real-time reservations management. The intuitive design of these tools allows for easy room assignments, optimizing occupancy and maximizing revenue. Additionally, the integrated reporting capabilities ...
See full reviewIT Executive
3 months ago
Verified
... Integration Capabilities: Many PMS platforms seamlessly integrate with other software tools (like CRM, accounting, and revenue management systems), creating a cohesive ecosystem for property ...
See full reviewValue
Balanced
Hoteliers often highlight the value of Oracle Hospitality’s Upselling Software, particularly its capacity to boost revenue by offering personalized solutions that meet guest needs. This effectiveness is attributed to its advanced use of AI and machine learning, which analyzes customer data in real-time to provide tailored recommendations during the booking or check-in process. The software is regarded as a powerful tool for increasing revenue while also enhancing customer loyalty, as it aligns with the evolving needs of guests. Users appreciate its role in increasing profitability by optimizing the opportunities for upselling without compromising the guest experience.
Front Office Assistant Manger
30 days ago
Verified
... Checkin Merchandising it is the best program I have seen so far to generate revenue at guest check in. ...
See full reviewFront Office Assistant Manger
30 days ago
Verified
... Checkin Merchandising it is the best program I have seen so far to generate revenue at guest check in. ...
See full reviewFront Office Assistant Manger
30 days ago
Verified
... Checkin Merchandising it is the best program I have seen so far to generate revenue at guest check in. ...
See full reviewRevenue Manager
10 months ago
Verified
... One of the best and advanced Opera application which gives easy to use for our operational needs and run our work efficiently and it is easy to integrate with other systems. ...
See full reviewRevenue Manager
10 months ago
Verified
... One of the best and advanced Opera application which gives easy to use for our operational needs and run our work efficiently and it is easy to integrate with other systems. ...
See full reviewASSISTANT MANAGER - IT
6 months ago
Verified
... Software interface and design, easy to use. Very Smooth software for hotel uses. I recommend to all please use software like this. ...
See full reviewAccount Payable Manager
6 months ago
Verified
... Supporting team and software in future refer to concern for link and about the software for better reach and good. ...
See full reviewEvents Manager
6 months ago
Verified
... POS is very good to use. It's very useful & beneficial for the restaurant operations. Easily track anything with the pos system. PMS is useful for the room tacking. ...
See full reviewAMIT
3 months ago
Verified
... What I love most about Property Management Systems (PMS) is their ability to streamline operations through features like dynamic tape charts and real-time reservations management. The intuitive design of these tools allows for easy room assignments, optimizing occupancy and maximizing revenue. Additionally, the integrated reporting capabilities provide valuable insights into performance metrics, helping property managers make informed decisions. Oracle's upselling software uniquely leverages advanced AI and machine learning to deliver personalized recommendations at scale. This means it can analyze vast amounts of customer ...
See full reviewAMIT
3 months ago
Verified
... What I love most about Property Management Systems (PMS) is their ability to streamline operations through features like dynamic tape charts and real-time reservations management. The intuitive design of these tools allows for easy room assignments, optimizing ...
See full reviewAMIT
3 months ago
Verified
... What I love most about Property Management Systems (PMS) is their ability to streamline operations through features like dynamic tape charts and real-time reservations management. The intuitive design of these tools allows for easy room assignments, optimizing occupancy and maximizing revenue. Additionally, the integrated reporting capabilities provide valuable insights into performance metrics, helping property managers make informed decisions. Oracle's upselling software uniquely leverages advanced AI and machine learning to deliver personalized recommendations at scale. This means it can analyze vast amounts of customer data in real time to suggest the most relevant ...
See full reviewAMIT
3 months ago
Verified
... Real-time availability updates and guest preferences, could boost efficiency and personalization. Overall, a focus on seamless integration and user-friendly interfaces could significantly elevate the system's ...
See full reviewIT Executive
3 months ago
Verified
... Highlight the Urgency: Emphasize how delays can impact operations or customer satisfaction. Specify any deadlines or critical timelines. Quantify the Impact: If possible, provide data or examples showing how past delays have affected ...
See full reviewIncome Auditor
3 months ago
Verified
... Maximizing Revenue: Upselling not only boosts revenue but also enhances customer loyalty by providing them with solutions that genuinely meet their evolving needs. ...
See full reviewIncome Auditor
3 months ago
Verified
... Highlight the Urgency: Emphasize how delays can impact operations or customer satisfaction. Specify any deadlines or critical timelines. Quantify the Impact: If possible, provide data or examples showing how past delays have affected ...
See full reviewAssistant Manager payble
3 months ago
Verified
... This software could significantly contribute to increasing our revenue by offering personalized upgrades and additional services to guests during their booking or check-in process. ...
See full reviewDirector of revenue
1 months ago
Verified
... There is nothing that worths to be mentionned (The product is similar to many other inexpensive upselling tools in the market. ...
See full reviewDirector of Revenue
1 months ago
Verified
... Good tool to generate more Revenue ...
See full reviewFunctionality
Developing
Hoteliers often mention that Oracle Hospitality’s Upselling Software, specifically Oracle OPERA Guest Engagement and Merchandising, provides comprehensive functionality. The software effectively handles core tasks such as booking and reporting, showing high reliability without frequent bugs, crashes, or downtime. It is noted for its scalability, allowing it to support business growth including more users or properties. The platform includes a full suite of essential tools and features, automates tasks like billing and reporting efficiently, and offers customizable workflows and templates. Moreover, the insights and reporting features are praised for being actionable and easy to interpret. It supports multiple languages and currencies, catering to a global user base.
Front Office Assistant Manger
30 days ago
Verified
... Very practical and easy to use by any member of the team. The team has fun and gets into the habit of proposing upselling at every arrival. ...
See full reviewFront Office Assistant Manger
30 days ago
Verified
... Very practical and easy to use by any member of the team. The team has fun and gets into the habit of proposing upselling at every arrival. ...
See full reviewRevenue Manager
10 months ago
Verified
... It could be better if we can add more tools in it to run the application smoothly and to avoid uninterrupted services. ...
See full reviewRevenue Manager
10 months ago
Verified
... One of the best and advanced Opera application which gives easy to use for our operational needs and run our work efficiently and it is easy to integrate with other systems. ...
See full reviewRevenue Manager
10 months ago
Verified
... One of the best and advanced Opera application which gives easy to use for our operational needs and run our work efficiently and it is easy to integrate with other systems. ...
See full reviewRoom Division Manager
7 months ago
Verified
... Clear explanations, efficiency in solving problems, everything perfect, all problems were solved quickly, the team overall was efficient, Never had any problems getting online. ...
See full reviewASSISTANT MANAGER - IT
6 months ago
Verified
... Software interface and design, easy to use. Very Smooth software for hotel uses. I recommend to all please use software like this. ...
See full reviewASSISTANT MANAGER - IT
6 months ago
Verified
... It could be better if we can add more tools in it to run the application smoothly and to avoid uninterrupted services. ...
See full reviewASSISTANT MANAGER - IT
6 months ago
Verified
... It could be better if we can add more tools in it to run the application smoothly and to avoid uninterrupted services. ...
See full reviewASSISTANT MANAGER - IT
6 months ago
Verified
... It could be better if we can add more tools in it to run the application smoothly and to avoid uninterrupted services. ...
See full reviewAccount Payable Manager
6 months ago
Verified
... Supporting team and software in future refer to concern for link and about the software for better reach and good. ...
See full reviewEvents Manager
6 months ago
Verified
... POS is very good to use. It's very useful & beneficial for the restaurant operations. Easily track anything with the pos system. PMS is useful for the room tacking. ...
See full reviewEvents Manager
6 months ago
Verified
... POS is very good to use. It's very useful & beneficial for the restaurant operations. Easily track anything with the pos system. PMS is useful for the room tacking. ...
See full reviewEvents Manager
6 months ago
Verified
... POS is very good to use. It's very useful & beneficial for the restaurant operations. Easily track anything with the pos system. PMS is useful for the room tacking. ...
See full reviewEvents Manager
6 months ago
Verified
... POS is very good to use. It's very useful & beneficial for the restaurant operations. Easily track anything with the pos system. PMS is useful for the room tacking. ...
See full reviewEvents Manager
6 months ago
Verified
... POS is very good to use. It's very useful & beneficial for the restaurant operations. Easily track anything with the pos system. PMS is useful for the room tacking. ...
See full reviewEvents Manager
6 months ago
Verified
... POS is very good to use. It's very useful & beneficial for the restaurant operations. Easily track anything with the pos system. PMS is useful for the room tacking. ...
See full reviewIRD Manager
6 months ago
Verified
... Need to more speed and smooth so that could be help us to quick response and make better operations on daily basis. ...
See full reviewIRD Manager
6 months ago
Verified
... Excellent service from PO Sand PMS its really helpful for us in our operations and to know more and more the guest details. ...
See full reviewIRD Manager
6 months ago
Verified
... Excellent service from PO Sand PMS its really helpful for us in our operations and to know more and more the guest details. ...
See full reviewIRD Manager
6 months ago
Verified
... Need to more speed and smooth so that could be help us to quick response and make better operations on daily basis. ...
See full reviewIT Manager
3 months ago
Verified
... We need to reduce the downtime if we have the downtime we need to do Manuel bills and calculation this is big challenge for us. ...
See full reviewIT Manager
3 months ago
Verified
... We need to reduce the downtime if we have the downtime we need to do Manuel bills and calculation this is big challenge for us. ...
See full reviewIT Manager
3 months ago
Verified
... We trained very well by trainer for both pms and Simphony currently we are working without any issue. Thanks for the trainers and other team. ...
See full reviewIT Manager
3 months ago
Verified
... We trained very well by trainer for both pms and Simphony currently we are working without any issue. Thanks for the trainers and other team. ...
See full reviewIT Manager
3 months ago
Verified
... We need to reduce the downtime if we have the downtime we need to do Manuel bills and calculation this is big challenge for us. ...
See full reviewIT Manager
3 months ago
Verified
... We trained very well by trainer for both pms and Simphony currently we are working without any issue. Thanks for the trainers and other team. ...
See full reviewIT Manager
3 months ago
Verified
... Opera Property Management System (PMS) to the cloud. Based on my experience and industry trends, here are some key benefits: Faster Check-In Process: Cloud-based Opera PMS allows for quicker guest ...
See full reviewIT Manager
3 months ago
Verified
... When it comes to Opera PMS and Hotel Restaurant POS Systems, there are several areas that could be improved, especially to address issues related to speed, bugs, and stability. ...
See full reviewIT Manager
3 months ago
Verified
... When it comes to Opera PMS and Hotel Restaurant POS Systems, there are several areas that could be improved, especially to address issues related to speed, bugs, and stability. ...
See full reviewIT Manager
3 months ago
Verified
... When it comes to Opera PMS and Hotel Restaurant POS Systems, there are several areas that could be improved, especially to address issues related to speed, bugs, and stability. ...
See full reviewIT Manager
3 months ago
Verified
... When it comes to Opera PMS and Hotel Restaurant POS Systems, there are several areas that could be improved, especially to address issues related to speed, bugs, and stability. ...
See full reviewIT Manager
3 months ago
Verified
... Opera Property Management System (PMS) to the cloud. Based on my experience and industry trends, here are some key benefits: Faster Check-In Process: Cloud-based Opera PMS allows for quicker guest check-ins and check-outs, which can enhance the overall guest experience, especially during peak times. Cost-Effective: It reduces the need for heavy on-premise infrastructure, cutting down on hardware and maintenance costs. Additionally, cloud services often have flexible pricing models, which can be more cost-efficient in the long run. Access ...
See full reviewIT Manager
3 months ago
Verified
... Opera Property Management System (PMS) to the cloud. Based on my experience and industry trends, here are some key benefits: Faster Check-In Process: Cloud-based Opera PMS allows for quicker guest check-ins and check-outs, which can enhance the overall guest experience, especially during peak times. Cost-Effective: It reduces the need for heavy on-premise infrastructure, cutting down on hardware and maintenance costs. Additionally, cloud services often have flexible pricing models, which can be more cost-efficient in the long run. Accessibility ...
See full reviewAMIT
3 months ago
Verified
... What I love most about Property Management Systems (PMS) is their ability to streamline operations through features like dynamic tape charts and real-time reservations management. The intuitive ...
See full reviewAMIT
3 months ago
Verified
... What I love most about Property Management Systems (PMS) is their ability to streamline operations through features like dynamic tape charts and real-time reservations management. The intuitive design of these tools allows for easy ...
See full reviewAMIT
3 months ago
Verified
... What I love most about Property Management Systems (PMS) is their ability to streamline operations through features like dynamic tape charts and real-time reservations management. The intuitive design of these tools allows for easy room assignments, optimizing occupancy and maximizing revenue. Additionally, the integrated reporting capabilities provide valuable insights into performance metrics, helping property managers make informed decisions. Oracle's upselling software uniquely leverages advanced AI and machine learning to deliver personalized recommendations at scale. This means it can analyze vast amounts of customer data in real time to suggest the most relevant upgrades and ancillary ...
See full reviewIncome Auditor
3 months ago
Verified
... Maximizing Revenue: Upselling not only boosts revenue but also enhances customer loyalty by providing them with solutions that genuinely meet their evolving needs. ...
See full reviewIncome Auditor
3 months ago
Verified
... Highlight the Urgency: Emphasize how delays can impact operations or customer satisfaction. Specify any deadlines or critical timelines. Quantify the Impact: If possible, provide data or examples showing how past delays have affected productivity or costs. Request Clear Timelines: Ask for specific timelines for resolution. This can help prioritize your case. Offer Solutions: Suggest ways to expedite the process, whether it's allocating more resources or adjusting priorities. Follow Up Regularly: Keep the lines of communication open to stay ...
See full reviewAssistant Manager payble
3 months ago
Verified
... When it comes to Opera PMS and Hotel Restaurant POS Systems, there are several areas that could be improved, especially to address issues related to speed, bugs, and stability. ...
See full reviewAssistant Manager payble
3 months ago
Verified
... When it comes to Opera PMS and Hotel Restaurant POS Systems, there are several areas that could be improved, especially to address issues related to speed, bugs, and stability. ...
See full reviewAssistant Manager payble
3 months ago
Verified
... This software could significantly contribute to increasing our revenue by offering personalized upgrades and additional services to guests during their booking or check-in process. ...
See full reviewFinance Executive
3 months ago
Verified
... financial related reports need to improve and improve the Customization: There could be more flexibility for customizations to better fit unique business needs. Pricing Structure: Offering more ...
See full reviewFinance Executive
3 months ago
Verified
... Seamless Integration, Enhanced Efficiency ,Responsive Support Business Problems Solved: Automation of manual tasks, reducing errors and time spent on repetitive processes. Improved data accuracy and real-time reporting, leading to better decision ...
See full reviewFinance Executive
3 months ago
Verified
... Seamless Integration, Enhanced Efficiency ,Responsive Support Business Problems Solved: Automation of manual tasks, reducing errors and time spent on repetitive processes. Improved data accuracy and ...
See full reviewFinance Executive
3 months ago
Verified
... financial related reports need to improve and improve the Customization: There could be more flexibility for customizations to better fit unique business needs. Pricing Structure: Offering more ...
See full reviewSir Corporate director of IT
1 months ago
Verified
... My experience with Opera Cloud has been overwhelmingly positive, and it continues to exceed expectations. From the very start, the user interface stood out for being incredibly intuitive and easy to navigate, which made the onboarding process smooth and efficient. I was able to quickly familiarize myself with the platform, saving valuable time that would have otherwise been spent on training. Opera Cloud is a feature-rich platform, equipped with a wide array of powerful tools that streamline daily operations. It excels in managing reservations, guest services, and a variety of operational tasks, all within one seamless system. One of the standout features is the integration of NOR1, an intelligent upselling solution that has proven to be a game-changer. NOR1’s innovative pricing algorithms and personalized upsell recommendations have significantly boosted our revenue while simultaneously enhancing the guest experience. The ability to offer tailored ...
See full reviewSir Corporate director of IT
1 months ago
Verified
... My experience with Opera Cloud has been overwhelmingly positive, and it continues to exceed expectations. From the very start, the user interface stood out for being incredibly intuitive and easy to navigate, which made the onboarding process smooth and efficient. I was able to quickly familiarize myself with the platform, saving valuable time that would have otherwise been spent on training. Opera Cloud is a feature-rich platform, equipped with a wide array of powerful tools that streamline daily operations. It excels in managing reservations, guest services, and a variety of operational tasks, all within one seamless system. One of the standout features is the integration of NOR1, an intelligent upselling solution that has proven to be a game-changer. NOR1’s innovative pricing algorithms and personalized upsell recommendations have significantly boosted our revenue while simultaneously enhancing the guest experience. The ability to offer tailored upgrades, room enhancements, and personalized services at just the right moments has been incredibly effective in improving guest satisfaction and loyalty. Beyond the upselling capabilities, Opera Cloud also offers robust reporting and analytics tools that provide us with valuable, data-driven insights into our operations. The platform’s reporting features have enabled us to identify key trends, measure ...
See full reviewDuty manager
25 days ago
Verified
... Many options are available than opera v5, and speed also improved a lot with comparing to the old version. ...
See full reviewUser Interface
Intuitive
Hoteliers often highlight the user interface of Oracle Hospitality’s Upselling Software as practical and easy to navigate for all team members. The interface facilitates a motivating team environment for upselling practices. Users appreciate the real-time availability updates and personalized guest preferences, enhancing operational efficiency. They note the importance of seamless integration and value the user-friendly design, which significantly elevates the system's effectiveness. This emphasis on user interface design, featuring easy navigation and clear presentation of critical data, is a consistent theme in hotelier feedback.
Front Office Assistant Manger
30 days ago
Verified
... Very practical and easy to use by any member of the team. The team has fun and gets into the habit of proposing upselling at every arrival. ...
See full reviewASSISTANT MANAGER - IT
6 months ago
Verified
... Software interface and design, easy to use. Very Smooth software for hotel uses. I recommend to all please use software like this. ...
See full reviewIRD Manager
6 months ago
Verified
... Need to more speed and smooth so that could be help us to quick response and make better operations on daily basis. ...
See full reviewAMIT
3 months ago
Verified
... Real-time availability updates and guest preferences, could boost efficiency and personalization. Overall, a focus on seamless integration and user-friendly interfaces could significantly elevate the ...
See full reviewHoteliers Most Frequently Mention
Partners Most Frequently Mention
What Types of Hotels Oracle Hospitality is Popular For
Size
250 | Large (75-199 room)
100 | Medium (25-74 room)
13 | Small (10-24 room)
340 | X-Large (200+ room)
18 | X-Small (1-9 room)
Country
156 | India
121 | Italy
108 | United States of America
31 | China
28 | Germany
26 | Vietnam
24 | Singapore
19 | Malaysia
14 | France
13 | Spain
12 | Philippines
12 | United Arab Emirates
11 | United Kingdom
11 | Mexico
10 | Australia
10 | Taiwan
9 | Indonesia
8 | Canada
8 | Ireland
7 | Thailand
7 | Maldives
6 | Chile
6 | Switzerland
5 | Egypt
4 | Austria
4 | Argentina
3 | Saudi Arabia
3 | Peru
2 | Bangladesh
2 | Qatar
2 | Cambodia
2 | Sri Lanka
2 | Nigeria
2 | New Zealand
2 | Portugal
2 | Hong Kong
2 | Colombia
1 | Romania
1 | Pakistan
1 | Zimbabwe
1 | Hungary
1 | Iraq
1 | Bhutan
1 | Morocco
1 | Jordan
1 | South Africa
1 | Norway
1 | Japan
1 | Palau
1 | Tanzania
1 | Bahamas
1 | Uruguay
1 | Algeria
1 | Denmark
1 | Ecuador
1 | Netherlands Antilles
Type
183 | Bed & Breakfast & Inns
200 | Boutiques
330 | Branded Hotels
15 | Casinos
253 | City Center Hotels
246 | Airport/Conference Hotels
35 | Extended Stay & Serviced Apartments
79 | Hostels
130 | Limited Service & Budget Hotels
422 | Luxury Hotels
8 | Motels
228 | Resorts
19 | RV Parks & Campgrounds
22 | Vacation Rentals & Villas
Region
127 | North America
211 | Europe
311 | Asia Pacific
13 | Oceania
25 | Middle East
17 | South America
2 | Central America
7 | Africa
Category
655 | Property Management Systems
203 | Hotel Restaurant POS Systems
82 | Upselling Software
Didn’t find what you were looking for?
What is Oracle Hospitality?
Founded in 1977 | Headquarters in Columbia, Maryland | 3500 employees
Nor1 Hotel Upsell Solutions (by Oracle Hospitality) is a powerful revenue management software designed to optimize upselling opportunities in the hospitality industry. Leveraging real-time machine learning technology, it identifies the right offers to present to guests at various stages of their journey—booking, pre-arrival, and at-arrival. By integrating seamlessly with booking engines, email providers, and OPERA PMS, it simplifies operations and enhances guest satisfaction. This platform helps hoteliers increase revenue and improve staff performance with automated offer selection, presentation, and pricing. Additionally, its performance-based revenue model ensures a no-risk solution for effective revenue generation.
Capabilities
Oracle Hospitality doesn’t have any benefits or use cases available
Features
Content Management
4/5 features
Customer Profiles
4/5 features
Guest Communication
4/5 features
Fulfillment & Payments
4/5 features
Analytics/Reporting
4/5 features
Multi-Prop Management
4/5 features
Other
0/1 features
Oracle Hospitality Reviews Summary
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Oracle OPERA Guest Engagement and Merchandising is the #5 most trending product in the Upselling Software category (out of 63) and the #180 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreOracle Hospitality has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Oracle Hospitality Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Get an Instant Price Estimate
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Oracle Hospitality Case Studies
Auburn University and Ithaka Hospitality Partners Offer Hands-On Learning for Future Hoteliers with Oracle Cloud
Gervasi Vineyard Uncorks Exceptional Guest Experiences with Oracle Cloud
Entourage sur-le-Lac Resort Improves Customer Service and Marketing through Successful Digital Transformation
La Jacques-Cartier (Canada)
Minor Hotels Upgrades to Oracle Cloud to Better Serve its Guests
Rome (Italy)
Mercan Properties invests in cloud hotel POS for greater portfolio flexibility
Matosinhos (Portugal)
Norway's Solstrand Hotel undergoes a digital transformation with OPERA Cloud
Lindesnes Municipality (Norway)
Hotel Mesikammen nets a broader audience with Oracle Hospitality Distribution
Jyvaskyla (Finland)
Predator Ridge tackles IT challenges, labor shortage with OPERA Cloud
Fontenille taps Oracle cloud technology to gain portfolio insights in real time
Lauris (France)
Fairmont Tremblant "yields up" revenue by automating upsells with Oracle Nor1
Mont Tremblant (Canada)
The Great Southern Hotel taps OPERA Cloud PMS to boost occupancy and discovers its future
Perth (Australia)
OPERA Cloud’s Revelations Transform Business at Starling Hotel Geneva
Geneva (Switzerland)
References
"The Oracle Hospitality Simphony solution at a management level has helped to identify the client in a more customized way, and logically we can also detect, what are their preferences? What are their needs? Previously, we couldn’t do that. So, that closer experience, plus our understanding the client as a person, allows us to provide a better service."
Beatriz Miguel Diez
Business Development Director @
ILUNION Suites Madrid
"Our guests are definitely having a quicker, more seamless experience with Simphony."
Brenda Simonis
Director of Food and Beverage Outlets @
The Pfister Hotel
"We’ve had people literally crossing the room to thank us for improving the stability and performance of our systems. The move to the cloud and the upgrade to the latest version of Oracle Hospitality OPERA Property Cloud Service has significantly improved our operation here at glh Hotels—our operations teams are now able to plan for the future with high levels of confidence in our technology"
Matthew Newton
Enterprise Architect @
The Oakland Hotel Ltd
"Business travelers and tourists acknowledge Geisel Privathotels as a traditional Munich family-run business with modern concepts and first-class service. Oracle Hospitality Suite is the only solution available in the market that offers the performance we require without any compromises."
Thomas Kösters
Commercial Director @
Hotel Königshof
""After having such great success utilizing Nor1’s eStandby Upgrade® across Highgate's entire portfolio of hotels, we now consider it a mainstay in our upgrade strategy. Once the other components of the Nor1 Merchandising Platform, eXpress Upgrade™ and CheckIn Merchandising™ became available to Highgate, we anticipated that implementing them across our independent hotels would not only expand upon eStandby's success, but provide additional operational benefits as well. We were not disappointed. Everyone at Highgate has been absolutely delighted that both the early performance results and the synergies associated with utilizing an integrated upgrade platform have exceeded our expectations.""
Kerry Mack
EVP of Revenue & Distribution @
Highgate
""Nor1 CheckIn Merchandising is a necessity at every hotel. Since implementing, we have seen monthly room upsell revenue increases of up to 750%. The program has a responsive and impressively efficient user interface that is simple to navigate and use, and a team behind it that has been beyond responsive and supportive. I highly recommend this tool to all hoteliers.""
Kimberly Reed
Director of Front Office/Reservations @
Boston Park Plaza
Featured Customers
More Products by Oracle Hospitality
Hotelier Rating
Hoteliers say
Hoteliers like Oracle's efficient problem-solving, smooth integration with other systems, and robust upselling tools that significantly enhance revenue streams. Users highlight the product's ability to track and improve staff performance through real-time data analytics, while also appreciating the advanced cloud features and easy accessibility. However, some reviews mention slow support response times and the need for better integration between different Oracle systems.
AI-generated from the text of customer reviews
Looking for specific info?
10
POS speed
Duty manager from 50-74 room Branded Hotel in Kozhikode (India)
Verified
25 days ago
Many options are available than opera v5, and speed also improved a lot with comparing to the old version.
India
India
Duty manager
Medium Hotel
10
Checkin Merchandising it is the best program I have seen so far to generate revenue at guest check in.
Front Office Assistant Manger from 10 to 24 room Boutique in Ibiza (Spain)
Verified
30 days ago
Very practical and easy to use by any member of the team. The team has fun and gets into the habit of proposing upselling at every arrival.
Spain
Spain
Front Office Assistant Manger
Small Hotel
10
I've had a fantastic experience with Opera Cloud! The platform is intuitive, user-friendly, and has streamlined many of our processes.
Sir Corporate director of IT from 200 to 499 room Airport/Conference Hotel in Laguna Beach (United States of America)
Verified
1 months ago
My experience with Opera Cloud has been overwhelmingly positive, and it continues to exceed expectations. From the very start, the user interface stood out for being incredibly intuitive and easy to navigate, which made the onboarding process smooth and efficient. I was able to quickly familiarize myself with the platform, saving valuable t...
United States of America
United States of America
Sir Corporate director of IT
X-Large Hotel
9
Good tool to generate more Revenue
Director of Revenue from 100 to 199 room City Center Hotel in Frankfurt (Germany)
Verified
1 months ago
It takes a lot of work out of informing guests about upsell opportunities for rooms or other products. The emails are automatically sent to the guests and they can choose from various options. Our employees can also generate revenue at check-in and thereby also generate a benefit for themselves.
Germany
Germany
Director of Revenue
Large Hotel
0
Director of revenue
Director of revenue from 200 to 499 room Branded Hotel in Amsterdam (The Netherlands)
Verified
1 months ago
There is nothing that worths to be mentionned (The product is similar to many other inexpensive upselling tools in the market.
The Netherlands
The Netherlands
Director of revenue
X-Large Hotel
10
Our experience with oracle has been outstanding, particularly their unique .
Finance Executive from 200 to 499 room Bed & Breakfast & Inn in Mumbai (India)
Verified
3 months ago
Seamless Integration, Enhanced Efficiency ,Responsive Support Business Problems Solved: Automation of manual tasks, reducing errors and time spent on repetitive processes. Improved data accuracy and real-time reporting, leading to better decision-making.
Their property management system integration was seamless, and their support team was...
India
India
Finance Executive
X-Large Hotel
10
This software could significantly contribute to increasing our revenue by offering personalized upgrades and additional services to guests during their booking or check-in process.
Assistant Manager payble from 200 to 499 room Bed & Breakfast & Inn in Mumbai (India)
Verified
3 months ago
Opera Property Management System (PMS) to the cloud. Based on my experience and industry trends, here are some key benefits: Faster Check-In Process: Cloud-based Opera PMS allows for quicker guest check-ins and check-outs, which can enhance the overall guest experience, especially during peak times
India
India
Assistant Manager payble
X-Large Hotel
10
IT's very easy to use and support is very good, team is very helpful and supportive with all module.
IT-Manager from 75-99 room Branded Hotel in Jodhpur (India)
Verified
3 months ago
we are using opera cloud version it's good software in hospitality industry we can access from anywhere. my team is very comfortable with opera cloud and simphony cloud it's good Environment.
India
India
IT-Manager
Large Hotel
10
Maximizing Revenue: Upselling not only boosts revenue but also enhances customer loyalty by providing them with solutions that genuinely meet their evolving needs.
Income Auditor from 200 to 499 room Bed & Breakfast & Inn in Mumbai (India)
Verified
3 months ago
Integration Capabilities: Many PMS platforms seamlessly integrate with other software tools (like CRM, accounting, and revenue management systems), creating a cohesive ecosystem for property management.
India
India
Income Auditor
X-Large Hotel
10
Maximizing Revenue: Upselling not only boosts revenue but also enhances customer loyalty by providing them with solutions that genuinely meet their evolving needs.
IT Executive from 200 to 499 room Airport/Conference Hotel in Mumbai (India)
Verified
3 months ago
Integration Capabilities: Many PMS platforms seamlessly integrate with other software tools (like CRM, accounting, and revenue management systems), creating a cohesive ecosystem for property management.
India
India
IT Executive
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit RecommendationPartners say
Industry experts recommend Oracle Hospitality's OPERA PMS for its unparalleled functionality, robust API integration capabilities, and adaptability to various property types and sizes. Unique features include the Oracle Hospitality Integration Platform (OHIP), which enhances interoperability, cloud migration offering scalability, and comprehensive functionality for both property management and F&B services. Critical feedback highlights the complexity of implementation, learning curve for new users, and occasional challenges with customer support responsiveness.
AI-generated from the text of customer reviews
Question:
What does this product or service do well?
Answer:
Oracle Hospitality does a great job of providing reliable and scalable solutions for the hospitality industry. Their property management systems make it easier to handle everything from reservations and front desk tasks to housekeeping and financial operations.
Showing all answers to: "What does this product or service do well?"
Oracle Hospitality does a great job of providing reliable and scalable solutions for the hospitality industry. Their property management systems make it easier to handle everything from reservations and front desk tasks to housekeeping and financial operations.
Oracle provides the gold standard for PMS in the industry. Their new cloud product, OHIP, is bringing that to the next level. At Duetto we have an incredibly strong integration between our platform and theirs which provides so much value to our mutual customers.
Opera is known for its functionally rich PMS, providing critically important features to larger or more complex properties. Nor1, the industry's leading upsell provider, has thousands of customers using Opera, and our two-way, real-time integration with Opera provides value to our customers in the form of reliable automation and reduced overhead.
Opera PMS is a complete and advanced suite for hotels, it unlocks value for different type of users by delivering insightful reports and clear inventory overview (FOMs, Revenue, Housekeeping and Leadership).
The PMS can be adapted to the needs of the property and can help ensuring that every actor in the hotel is engaging with the guest leveraging the same reliable information.
Opera is a long-time integration partner of ours and we’ve had nothing but good experiences with their team. Their PMS and POS are extremely reliable and their integrations are strong: together, we’ve worked to enable full-flow mobile check-in and check-out, passing payment tokens, folio review, and more.
Question:
What differentiates this product or service from the competition?
Answer:
Oracle Hospitality really stands out thanks to its scalability and how easily it integrates with other systems, especially through OHIP (Oracle Hospitality Integration Platform). OHIP makes connecting Oracle with other tools super simple, helping hotels create a fully connected tech system. On top of that, their experience in the industry means their solutions are practical and innovative.
Showing all answers to: "What differentiates this product or service from the competition?"
Oracle Hospitality really stands out thanks to its scalability and how easily it integrates with other systems, especially through OHIP (Oracle Hospitality Integration Platform). OHIP makes connecting Oracle with other tools super simple, helping hotels create a fully connected tech system. On top of that, their experience in the industry means their solutions are practical and innovative.
With the new OHIP platform hotels can very quickly and cost effectively add on many technologies without worrying about scheduling and big implementation costs. It is also is extremely secure from a data standpoint.
We chose to integration with Oracle Hospitality's Opera PMS because of their high market penetration. Our customers are four and five star properties with differentiated room types and multiple ancillary services and products, and a majority of them use Opera.
The depth of the product is its main advantage, multiple features are available for every use case the hotel sees in different departments: reception, F&B, Wellness and more.
As of today, 100+ solutions are integrated to its interface OHIP and the number is going to increase as the Cloud version gets traction.
Oracle is one of the most innovative companies in the hospitality industry. Opera and Micros are great examples of that–cloud-based and fully configurable for properties of all sizes and types, supporting a wide range of features and functionality. Customers can be sure the product will only continue to evolve and improve.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you’re thinking about using Oracle Hospitality, make sure to use OHIP to connect it with other key systems, like CRMs or guest-facing tools, so you can get the most out of it. Also, take advantage of their analytics to understand guest preferences and improve decision making process.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you’re thinking about using Oracle Hospitality, make sure to use OHIP to connect it with other key systems, like CRMs or guest-facing tools, so you can get the most out of it. Also, take advantage of their analytics to understand guest preferences and improve decision making process.
Ask about the breadth and scope of the product and teams. This is unmatched. The support also is far improved, specifically the sales team does an excellent job understanding what the hoteliers need and matching the right products to this.
Make sure you understand the full commercials of Opera integration, for you and for your customers, before starting the process. Oracle Hospitality support of integration partners has historically not been ideal, but it has been changing for the better in since 2019.
Go with the cloud version from day one and leverage the newly developed features, Oracle is going to focus on the development of this last version and not on the previous one, which are still supported though.
If you're looking for a forward-thinking, constantly-evolving solution, the Oracle suite of hospitality products should be an excellent fit for you. We have a robust set of integrations for them and can say they're truly one of the most customizable set of tools for hoteliers.
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PolyAPI
Lucien Semaan
Founder & Managing Director
@
CrystalStat
Tzafrir Blonder
CEO
@
UpStay
David Gerrard
Lead Integrations Product Manager
@
Duetto
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News
Oracle Hospitality
3 weeks ago
Thon Hotels pioneers “big bang” adoption of Oracle OPERA Cloud PMS
Oracle Hospitality
2 months ago
Guest Engagement and Merchandising Capabilities Now Available in Oracle OPERA Cloud Hospitality Platform
Oracle Hospitality
2 months ago
Orascom Reimagines its Staff and Guest Experiences with Oracle Cloud
Oracle Hospitality
3 months ago
Hyatt Selects Oracle OPERA Cloud as Property Management System for its Global Properties
Oracle Hospitality
7 months ago
Oracle Hospitality Hotel Merchandising Solution to be Offered to Choice Hotels International’s Portfolio of Upscale Hotels
Oracle Hospitality
9 months ago
Pro-invest Group Standardizes its Hotels on Oracle Cloud
Oracle Hospitality
11 months ago
Oracle Cloud to Help Elevate Property Management for Marriott International
Oracle Hospitality
11 months ago
ONYX Hospitality Group Accommodates Growth with Oracle Cloud
Oracle Hospitality
1 year ago
Auburn University and Ithaka Hospitality Partners Offer Hands-On Learning for Future Hoteliers with Oracle Cloud
Oracle Hospitality
1 year ago
Gervasi Vineyard Uncorks Exceptional Guest Experiences with Oracle Cloud
Oracle Hospitality
1 year ago
VAI Resort Taps Oracle Cloud to Deliver Rock-Star Guest Experiences
Oracle Hospitality
1 year ago
Entourage sur-le-Lac Resort Improves Customer Service and Marketing through Successful Digital Transformation
Oracle Hospitality
1 year ago
EOS Taps Oracle Cloud to Supercharge Hotels and Resorts
Oracle Hospitality
1 year ago
Minor Hotels Upgrades to Oracle Cloud to Better Serve its Guests
Oracle Hospitality
1 year ago
Mercan Properties invests in cloud hotel POS for greater portfolio flexibility
Oracle Hospitality
1 year ago
Scandic to Implement Cloud-Based Oracle Solution for Better Guest Experiences and Higher Efficiency
Oracle Hospitality
1 year ago
Minor Hotels Upgrades to Oracle Cloud to Better Serve its Guests
Oracle Hospitality
1 year ago
Norway's Solstrand Hotel undergoes a digital transformation with OPERA Cloud
Oracle Hospitality
1 year ago
Hotel Mesikammen nets a broader audience with Oracle Hospitality Distribution
Oracle Hospitality
1 year ago
Predator Ridge tackles IT challenges, labor shortage with OPERA Cloud
Oracle Hospitality
1 year ago
Fontenille taps Oracle cloud technology to gain portfolio insights in real time
Oracle Hospitality
1 year ago
Fairmont Tremblant "yields up" revenue by automating upsells with Oracle Nor1
Oracle Hospitality
1 year ago
The Great Southern Hotel taps OPERA Cloud PMS to boost occupancy and discovers its future
Oracle Hospitality
1 year ago
OPERA Cloud’s Revelations Transform Business at Starling Hotel Geneva
Oracle Hospitality
1 year ago
Oracle Cloud Drives Hotel Industry Automation and Efficiency with New Integrations
Oracle Hospitality
2 years ago
Oracle Named a Leader in IDC MarketScape Worldwide Hospitality Property Management Systems 2022 Vendor Assessment
Oracle Hospitality
2 years ago
Outrigger Hospitality to move its portfolio to OPERA Cloud to gain speed and agility
Oracle Hospitality
2 years ago
BWH Hotel Group® Makes Oracle OPERA Cloud Available to All Hotels
Oracle Hospitality
2 years ago
Hotels Worldwide Check-In to OPERA Cloud Property Management System
Oracle Hospitality
2 years ago
Recapturing Sales and Catering Revenue: Technology's Vital Role
Oracle Hospitality
2 years ago
Hospitality in 2025: Automated, Intelligent...And More Personal
Oracle Hospitality
2 years ago
Auburn University and Ithaka Hospitality Partners Offer Hands-On Learning for Future Hoteliers with Oracle Cloud
Oracle Hospitality
2 years ago
Merlin Entertainments Taps Oracle to Boost the Magic at its Hotels and Attractions
Oracle Hospitality
2 years ago
IHG® Hotels & Resorts Taps Medallia Zingle to Create Exceptional Guest Experiences In The Moment
Oracle Hospitality
2 years ago
iVvy Turns to Hapi to Centralize Sales and Catering Data
Oracle Hospitality
3 years ago
OPERA Cloud Property Management is on the Itinerary for Hotels Worldwide
Oracle Hospitality
3 years ago
2021 Hospitality Benchmark Report
Oracle Hospitality
3 years ago
Wyndham Becomes First Major Hotel Company to Begin Rollout of Oracle’s OPERA Cloud Globally
Oracle Hospitality
3 years ago
A Data-Driven Look at Hospitality's Recovery
Oracle Hospitality
3 years ago
Oracle Cloud Supports Arlo Hotels Growth in a New Age of Hospitality
Oracle Hospitality
4 years ago
Oracle Joins American Hotel & Lodging Association Board of Directors
Oracle Hospitality
4 years ago
Oracle buys Nor1
Oracle Hospitality
4 years ago
Oracle Ecosystem Ignites Innovation to Accelerate Hospitality Recovery
Oracle Hospitality
4 years ago
Hotel 2025: Emerging Technologies Destined to Reshape Our Business
Oracle Hospitality Integrations
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Support
Verified Support
Oracle Hospitality has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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