Nor1 Hotel Upsell Solutions (by Oracle Hospitality)

Ranked 17 (out of 54) in Upselling Software

Upselling Software

Oracle’s Nor1 Hotel Upsell Solutions - Engage Your Guests from Booking to Check-Out

Ratings Snapshot

Certificate of Excellence
Read 20 reviews
82%
Recommend
HTR Score icon
HT SCORE
69 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #17 out of 54 in Upselling Software

Ease of Use
4.4/5
ROI
3.9/5
Implementation
4.3/5
Customer Support
4.4/5
Verified Customer Support

Oracle Hospitality’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Nor1 Hotel Upsell Solutions (by Oracle Hospitality) Overview

Nor1 Hotel Upsell Solutions (by Oracle Hospitality) Overview

Nor1 Upsell solution drives more revenue than any other internal or third-party solution. By engaging 100% of your guests and making the right offer at the right time in the reservation life-cycle (booking, pre-arrival, at-arrival) and at the right price, revenue and guest satisfaction are maximized. Real-time machine-learning technology automates offer selection, presentation, and pricing, and i...

About Oracle Hospitality View website

Founded in 1977 | Headquarters in Columbia, Maryland | 6000 employees

Oracle Hospitality brings over 40 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise...

Other Products by Oracle Hospitality

Integrates with

  • Property Management Systems
  • Revenue Management Systems
  • Booking Engine
Browse integrations (18 verified)

What customers love about Nor1 Hotel Upsell Solutions (by Oracle Hospitality)

Like 82% recommend

Revenue Manager in Harlington (United Kingdom)

Nor1 company gives you flexibility in pricing set up at the very beginning where you can decide on discount range based on the season and demand. Extranet is simple for daily use. Strong support for hotels working in Rus...

Revenue Manager in Camp Hill (United States)

It works with our reservation system to offer upsell opportunities. Allows guest to select 1 or more options.

Director of Revenue Management in Parsippany-Troy Hills (United States)

- Customized experience for each hotel - weekly / biweekly follow up to ensure things are progressing - Dedicated hotel rep as go to person if there is an issue

Front Office Manager in Singapore (Singapore)

- Free to implement - Monitored permanently and offerings are being reviewed periodically for most impact - Not only room but also F&B add on can be sold

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Expert Q&A and Partner Recommendations

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Oracle Hospitality hasn’t been recommended by any experts or partners yet

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Recommended by

Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Clients & references

References & testimonials

Testimonial avatar
"After having such great success utilizing Nor1’s eStandby Upgrade® across Highgate's entire portfolio of hotels, we now consider it a mainstay in our upgrade strategy. Once the other components of...
Kerry Mack EVP of Revenue & Distribution at the Highgate
Testimonial avatar
"Nor1 CheckIn Merchandising is a necessity at every hotel. Since implementing, we have seen monthly room upsell revenue increases of up to 750%. The program has a responsive and impressively efficient...
Kimberly Reed Director of Front Office/Reservations at the Boston Park Plaza

Featured partners

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Awards & Certifications

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Oracle Hospitality doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Oceania
  • Antarctica
  • North America
  • South America
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Germany
  • United Arab Emirates
  • Hungary
  • Ireland
  • United Kingdom
  • Singapore

20 Verified Oracle Hospitality Reviews

Likelihood to Recommend
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December 14, 2021

Nor1 Hotel Upsell Solutions (by Oracle Hospitality) Review: Overview and handling for employees

Front Office Manager from Other in Hamburg (Germany)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

* good overview of the prices to sell for the team * good overview of the invoice details and easy handling * of course the costumer service :)

What do you dislike or think could be improved?

If the upsell is canceled in opera, this should also be automatically canceled in Nor1. That the employees are displayed in the overview for possible allocation despite the unsold upsell

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

December 08, 2021

Nor1 Hotel Upsell Solutions (by Oracle Hospitality) Review: Very good cooperation

FOM from City Center Hotels in Cottbus (Germany)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

- fast upsell with fixed prices via NOR1 - revenue sharing NOR1 for employees - clear presentation - good links through interfaces - optimal profile links

What do you dislike or think could be improved?

- Opera PMS performance not optimal - Oracle Support Service Requests are often being processed for too long why do I have to write 20 words here ???

Customer Support
3
Ease of Use
4
Value for money
n/a
Implementation
n/a

January 17, 2018

Nor1 Hotel Upsell Solutions (by Oracle Hospitality) Review: One of the best upsell programs for direct bookers.

Revenue Manager from Branded Hotels in Harlington (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Nor1 company gives you flexibility in pricing set up at the very beginning where you can decide on discount range based on the season and demand. Extranet is simple for daily use. Strong support for hotel...

What do you dislike or think could be improved?

- Pre-arrival letter to be added - Best practices sharing in order for the hotels to correct their upgrade list

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 22, 2017

Nor1 Hotel Upsell Solutions (by Oracle Hospitality) Review: Good way to upsell

Revenue Manager

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

It works with our reservation system to offer upsell opportunities. Allows guest to select 1 or more options.

What do you dislike or think could be improved?

Requires front desk to log in to the Nor1 website to acknowledge the upsell request. We don't always have a manager or supervisor on that can log in so we miss out on some opportunities.

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

December 15, 2017

Nor1 Hotel Upsell Solutions (by Oracle Hospitality) Review: Nor1 Check In Merchandising

Director of Revenue Management from Branded Hotels in Parsippany-Troy Hills (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

- Customized experience for each hotel - weekly / biweekly follow up to ensure things are progressing - Dedicated hotel rep as go to person if there is an issue

What do you dislike or think could be improved?

- I think the process around the actual technical interface installation could be improved and must be fully integrated / tested before coming on site for an install

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

November 21, 2017

Nor1 Hotel Upsell Solutions (by Oracle Hospitality) Review: Nor1 or Upsell Guru most have for any hotel

Front Office Manager from Luxury Hotels in Singapore (Singapore)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

- Free to implement - Monitored permanently and offerings are being reviewed periodically for most impact - Not only room but also F&B add on can be sold

What do you dislike or think could be improved?

- Hefty commissions paid if you are an alone standing hotel - Back end platform not user-friendly - Reporting could be more sophisticated

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5

Pricing

Commission or Revenue Share
% of room upsell revenue

Recent News & Content

Recent press releases

Resources & reports

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Popular Nor1 Hotel Upsell Solutions (by Oracle Hospitality) Integrations

View all (18 Oracle Hospitality Integrations)