Nor1 eStandby Upgrade (by Oracle Hospitality)

Ranked 18 (out of 54) in Upselling Software

Upselling Software

Nor1, the industry’s most profitable upsell platform, and the global leader in hospitality upgrade...

Ratings Snapshot

Certificate of Excellence
Read 18 reviews
82%
Recommend
HTR Score icon
HT SCORE
12 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #18 out of 54 in Upselling Software

Ease of Use
4.4/5
ROI
3.9/5
Implementation
4.3/5
Customer Support
4.5/5
Verified Customer Support

Oracle Hospitality’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
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  • Resort 1 verified reviews
    70%

Nor1 eStandby Upgrade (by Oracle Hospitality) Overview

Nor1 eStandby Upgrade (by Oracle Hospitality) Overview

Nor1 provides upselling capabilities across the guest journey, from booking to pre-arrival to check-in to in-house to post-stay. We use machine learning to provide dynamic offer selection, presentation, and pricing to the right guest at the rate time. With our performance-based model, we succeed when you succeed.

About Oracle Hospitality View website

Founded in 1977 | Headquarters in Columbia, Maryland | 6000 employees

Oracle Hospitality brings over 40 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise...

Other Products by Oracle Hospitality

Integrates with

  • Booking Engine
  • Business Intelligence
  • Central Reservations Systems
Browse integrations (18 verified)

What customers love about Nor1 eStandby Upgrade (by Oracle Hospitality)

Like 82% recommend

Revenue Manager from Branded in Harlington (United Kingdom)

Nor1 company gives you flexibility in pricing set up at the very beginning where you can decide on discount range based on the season and demand. Extranet is simple for daily use. Strong support for hotels working in Rus...

Revenue Manager in Camp Hill (United States)

It works with our reservation system to offer upsell opportunities. Allows guest to select 1 or more options.

Director of Revenue Management from Branded in Parsippany-Troy Hills (United States)

- Customized experience for each hotel - weekly / biweekly follow up to ensure things are progressing - Dedicated hotel rep as go to person if there is an issue

Front Office Manager from Branded in Singapore (Singapore)

- Free to implement - Monitored permanently and offerings are being reviewed periodically for most impact - Not only room but also F&B add on can be sold

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Expert Q&A and Partner Recommendations

Recommend empty

Oracle Hospitality hasn’t been recommended by any experts or partners yet

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Recommended by

Features

  • Gift Vouchers
  • Segmentation
  • Upsell at booking
  • Pre-arrival emails
  • On property upsells
  • Future stay offers
  • Automated A/B Testing
  • Check-in upselling
  • Dynamic Upgrade Pricing
  • Deal/Offer Templates Library
  • Omnichannel (email, chat, sms, Whatsapp)
  • Fulfillment Task Automation (via Task Mgmt Integrations)
  • Type 2 SOC 2 Certified (Data Security)

Clients & references

References & testimonials

Testimonial avatar
"After having such great success utilizing Nor1’s eStandby Upgrade® across Highgate's entire portfolio of hotels, we now consider it a mainstay in our upgrade strategy. Once the other components of...
Kerry Mack EVP of Revenue & Distribution at the Highgate
Testimonial avatar
"Nor1 CheckIn Merchandising is a necessity at every hotel. Since implementing, we have seen monthly room upsell revenue increases of up to 750%. The program has a responsive and impressively efficient...
Kimberly Reed Director of Front Office/Reservations at the Boston Park Plaza

Featured partners

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Case studies

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Awards & Certifications

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Oracle Hospitality doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • United Kingdom
  • Singapore
  • United Arab Emirates
  • Hungary
  • Ireland

18 Verified Oracle Hospitality Reviews

Likelihood to Recommend
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Jan 17, 2018

Nor1 eStandby Upgrade (by Oracle Hospitality) Review: One of the best upsell programs for direct bookers.

Revenue Manager from Branded in Harlington (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

Nor1 company gives you flexibility in pricing set up at the very beginning where you can decide on discount range based on the season and demand. Extranet is simple for daily use. Strong support for hotel...

What do you dislike or think could be improved?

- Pre-arrival letter to be added - Best practices sharing in order for the hotels to correct their upgrade list

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Dec 22, 2017

Nor1 eStandby Upgrade (by Oracle Hospitality) Review: Good way to upsell

Revenue Manager

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

It works with our reservation system to offer upsell opportunities. Allows guest to select 1 or more options.

What do you dislike or think could be improved?

Requires front desk to log in to the Nor1 website to acknowledge the upsell request. We don't always have a manager or supervisor on that can log in so we miss out on some opportunities.

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

Dec 15, 2017

Nor1 eStandby Upgrade (by Oracle Hospitality) Review: Nor1 Check In Merchandising

Director of Revenue Management from Branded in Parsippany-Troy Hills (United States)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

- Customized experience for each hotel - weekly / biweekly follow up to ensure things are progressing - Dedicated hotel rep as go to person if there is an issue

What do you dislike or think could be improved?

- I think the process around the actual technical interface installation could be improved and must be fully integrated / tested before coming on site for an install

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

Nov 21, 2017

Nor1 eStandby Upgrade (by Oracle Hospitality) Review: Nor1 or Upsell Guru most have for any hotel

Front Office Manager from Branded in Singapore (Singapore)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Free to implement - Monitored permanently and offerings are being reviewed periodically for most impact - Not only room but also F&B add on can be sold

What do you dislike or think could be improved?

- Hefty commissions paid if you are an alone standing hotel - Back end platform not user-friendly - Reporting could be more sophisticated

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5

Nov 09, 2017

Nor1 eStandby Upgrade (by Oracle Hospitality) Review: Great platform to upsell guests and easy to use

Front Desk Supervisor

Recommend 7/10
Full blue star
Full blue star
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What do you like most?

Super easy to use tool for offering the capability to offer room upgrades to guests once the reservation is made. Overall great experience with Nor1.

What do you dislike or think could be improved?

- Add pics and description of rooms - The ability to cancel a request if the guest cancels their initial reservation - Only one account/password for entire Front Desk staff instead of each employee hav...

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

Oct 27, 2017

Nor1 eStandby Upgrade (by Oracle Hospitality) Review: Nor1 is simple in design and use. While it may be easy, I feel as though the software could be more user frien...

Front Office Supervisor from Branded in Santa Clara (United States)

Recommend 5/10
Full blue star
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Full blue star

What do you like most?

Nor1 is very easy to use. You can accept or deny an upgrade within the software itself. This allows you to control the upgrades for your hotel.

What do you dislike or think could be improved?

I wish Nor1 would integrate with our PMS system. If we want to inquire and upgrade it requires us to search within the PMS separately. Likewise, if we approve an upgrade we have to set up the reservation ...

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

Pricing

Commission or Revenue Share
% of room upsell revenue

Recent News & Content

Resources & reports

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Popular Nor1 eStandby Upgrade (by Oracle Hospitality) Integrations

View all (18 Oracle Hospitality Integrations)