Nor1 Hotel Upsell Solutions (by Oracle Hospitality)

Ranked 17 (out of 54) in Upselling Software

Upselling Software

Oracle’s Nor1 Hotel Upsell Solutions - Engage Your Guests from Booking to Check-Out

Ratings Snapshot

Certificate of Excellence

Read 20 reviews

#17 Popularity index

HT SCORE

69 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #17 out of 54 in Upselling Software

Ease of Use

4.4/5

ROI

3.9/5

Implementation

4.3/5

Customer Support

4.4/5

Oracle Hospitality’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Nor1 Hotel Upsell Solutions (by Oracle Hospitality) Overview

Nor1 Upsell solution drives more revenue than any other internal or third-party solution. By engaging 100% of your guests and making the right offer at the right time in the reservation life-cycle (booking, pre-arrival, at-arrival) and at the right price, revenue and guest satisfaction are maximized. Real-time machine-learning technology automates offer selection, presentation, and pricing, and i...

About Oracle Hospitality View website

Founded in 1977 | Headquarters in Columbia, Maryland | 6000 employees

Oracle Hospitality brings over 40 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise...

Other Products by Oracle Hospitality

1/8

Integrates with

Booking Engine
Property Management Systems
Revenue Management Systems

Browse integrations (17 verified)

What customers love about Nor1 Hotel Upsell Solutions (by Oracle Hospitality)

82% recommend

Revenue Manager from Branded Hotels in Harlington (United Kingdom)

Nor1 company gives you flexibility in pricing set up at the very beginning where you can decide on discount range based on the season and demand. Extranet is simple for daily use. Strong support for hotels working in Rus...

Revenue Manager in Camp Hill (United States)

It works with our reservation system to offer upsell opportunities. Allows guest to select 1 or more options.

Director of Revenue Management from Branded Hotels in Parsippany-Troy Hills (United States)

- Customized experience for each hotel - weekly / biweekly follow up to ensure things are progressing - Dedicated hotel rep as go to person if there is an issue

Front Office Manager from Luxury Hotels in Singapore (Singapore)

- Free to implement - Monitored permanently and offerings are being reviewed periodically for most impact - Not only room but also F&B add on can be sold

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Features

View all (7)

Content Management

4/5 features

Deal/Offer Templates Library

The Upselling Tool helps their hotels to come up with creative ideas to upsell to their guests / Ideally, this is segmented and personalized per hotel. The power of this feature is for hotels to receive suggestions of the best converting offers depending on their guest mix and facilities.
Dynamic Upgrade Pricing

The Upselling Tool offers Room Upgrade dynamic pricing to the guests, supporting the overall pricing strategy set up by the Revenue Manager / This allows to follow exactly the pricing strategy of the hotel only, increasing the amount of upgrades and maximizing the profit generated by these upgrades. This is the best way to maximize RevPAR (by boosting ADR) at any time. If you upsell in advance, you can even resell the rooms that became available.
Automated A/B Testing
On property upsells
Future stay offers
Gift Vouchers

Customer Profiles

4/5 features

Segmentation

Making sure guests only see relevant offers / Increases conversion and relevance for the guests meaning happier guests and more revenue for the properties.

Guest Communication

4/5 features

Omnichannel (email, chat, sms, Whatsapp)

Ability to use more than one channel (email, chat, sms, whatsapp) / A great benefit to use omnichannel communication is to be able to reach a much higher volume of guests. With an integrated chat solution, you can let your guests upgrade their stay on your website, with sms or whatsapp, you can reach out to all guests that left their phone number.
Check-in upselling
Pre-arrival emails
Upsell at booking

Fulfillment & Payments

4/5 features

Type 2 SOC 2 Certified (Data Security)

Data Security/Audit Certification: https://www.onelogin.com/compliance/soc-2-type-2
Fulfillment Task Automation (via Task Mgmt Integrations)

Operations software / The Upselling tool integrates to one or many Operations software (like Hotelkit or Alice or Optii), automating many operational tasks and allowing hotels to reduce manual work of preparation for the guest arrival. / This allows hotels to automate tasks to prepare the guest arrival by adding the right extra to the right room.
On property upsells
Check-in upselling
Gift Vouchers

Analytics/Reporting

4/5 features

Automated A/B Testing

Clients & references

"After having such great success utilizing Nor1’s eStandby Upgrade® across Highgate's entire portfolio of hotels, we now consider it a mainstay in our upgrade strategy. Once the other components of...

Kerry Mack EVP of Revenue & Distribution at the Highgate

"Nor1 CheckIn Merchandising is a necessity at every hotel. Since implementing, we have seen monthly room upsell revenue increases of up to 750%. The program has a responsive and impressively efficient...

Kimberly Reed Director of Front Office/Reservations at the Boston Park Plaza