Clock PMS

4.7 (328 REVIEWS)

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HT Score  
88 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Robin, Tsvetelin, Gianluca + 39 more experts recommend Clock

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Ranked 8 (out of 344) in Property Management Systems

PMS for busy-day reality, not ideal-day theory. When ten things happen at once, it keeps up.

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Bell avatar Bell - AI powered product analyst

I analyzed all of Clock’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Clock PMS+ is a cloud-based property management system praised for its user-friendly interface and comprehensive integration capabilities, which enhance hotel operations by streamlining reservations, housekeeping management, and guest communication. The system is intuitive and reduces the time required for staff training, boosting overall efficiency. Despite these benefits, some reviewers suggest improvements, particularly in reporting functionalities and user interface updates for smoother transitions.

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Elegancia Hotels, Four Sisters Collection, Happy Culture Hotels & 241 others

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Partners say

Industry experts recommend Clock PMS for its innovative, all-in-one cloud-based hotel management system. Unique features include seamless API integrations, extensive customization options, and a focus on automating guest interactions. Experts highlight Clock's ability to adapt swiftly to market needs, supported by a responsive and customer-focused team. Some concerns include complexity due to extensive features, occasional over-dependence on third-party integrations, and potential setup challenges.

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Robin, Tsvetelin, Gianluca and 38 others

Read their recommendations

What Types of Hotels Clock is Popular For

Size

5 | X-Small (1-9 room)

126 | Small (10-49 room)

111 | Mid-Sized (50-99 room)

68 | Large (100-499 room)

8 | X-Large (500+ room)

Country

60 | France

55 | Bulgaria

38 | Netherlands

28 | United States

23 | Belgium

18 | Germany

14 | Italy

6 | Australia

6 | Sweden

6 | United Kingdom

5 | Spain

4 | Finland

4 | South Africa

3 | Slovenia

3 | Costa Rica

3 | Austria

3 | Thailand

3 | Mexico

2 | Vietnam

2 | India

2 | Switzerland

2 | Romania

2 | Canada

2 | Greece

2 | Argentina

2 | Armenia

2 | Chile

1 | Iceland

1 | Uganda

1 | Zimbabwe

1 | Slovakia

1 | Indonesia

1 | Czech Republic

1 | Denmark

1 | Russian Federation

1 | Iran

1 | Cyprus

1 | Estonia

1 | Malaysia

1 | Belize

1 | Bolivia

1 | Hungary

1 | Korea, South

1 | Albania

1 | Myanmar

1 | United Arab Emirates

Type

171 | Boutique Hotels

119 | City Center Hotels

111 | Bed & Breakfast & Inns

88 | Airport/Conference Hotels

88 | Luxury Hotels

74 | Limited Service & Budget Hotels

72 | Resorts

64 | Branded Hotels

41 | Hostels

32 | Extended Stay & Serviced Apartments

20 | Vacation Rentals & Villas

5 | Casinos

2 | Motels

1 | RV Parks & Campgrounds

Region

250 | Europe

33 | North America

13 | Asia Pacific

8 | South America

6 | Oceania

6 | Africa

2 | Middle East

1 | Central America

Category

328 | Property Management Systems

81 | Hotel Management Software

Clock Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Property Management Systems for hotels in Bulgaria
#1 of 1
Best Property Management Systems for hotels in Belgium
#2 of 2
Best Property Management Systems for hotels in France
#2 of 8

Clock Property Management Systems Rankings

By size
Best Property Management Systems for Small Hotels 96% recommended by 117 Small hotels
#15 of 51
Small hotels say that Clock's Property Management Systems ranks highly based on verified HotelTechReport reviews. Its intuitive design, efficient automation, and robust customer support simplify daily operations, quicken staff onboarding, and enhance guest communication, meeting the critical needs of Small hotels.
Best Property Management Systems for Enterprise Hotels 96% recommended by 5 Enterprise hotels
#8 of 9
X Large hotels say that Clock's Property Management Systems ranks highly in verified HotelTechReport reviews due to its seamless implementation, intuitive interface, and excellent support. These strengths facilitate easy integration, efficient operation, and effective staff management, which are crucial for X Large hotels.
Best Property Management Systems for Large Hotels 97% recommended by 10 Large hotels
#13 of 20
Large hotels say that Clock's Property Management System ranks highly in verified HotelTechReport reviews due to its adaptability for dynamic operations, robust automation capabilities, and comprehensive customer support. These features address essential needs for scalability and efficiency.
Best Property Management Systems for Mid-sized Hotels 94% recommended by 158 Mid-sized hotels
#7 of 45
Mid-sized hotels say that Clock's Property Management System earns high marks in verified HotelTechReport reviews for its intuitive interface, reliable customer support, and seamless cloud accessibility. These key strengths contribute to enhanced operational efficiency and convenient remote management for Mid-sized hotels.
By country
Best Property Management Systems for hotels in Australia 97% recommended by 6 hotels in Australia
#9 of 11
Hotels in Australia say that Clock's Property Management System excels in customer service and ease of use, with proactive updates and a user-friendly interface that enhances staff productivity and booking accuracy. However, the time zone difference poses a challenge for Australian hoteliers seeking 24/7 support and region-specific functionalities, which are critical for efficient operations and seamless communication in this market.
Best Property Management Systems for hotels in Belgium 98% recommended by 23 hotels in Belgium
#2 of 2
Hotels in Belgium say that Clock's Property Management Systems (PMS) offer a comprehensive and user-friendly solution tailored to the diverse operational needs of their industry. The cloud-based functionality enables seamless management from any location, aligning well with the increasingly mobile and eco-conscious strategies of Belgian hotels. Meanwhile, the responsive support and continuous updates provide reassurance and ensure the system evolves to meet local language and regulation requirements, although opportunities for improvements in user interface design and local-specific integrations remain.
Best Property Management Systems for hotels in Bulgaria 100% recommended by 38 hotels in Bulgaria
#1 of 1
Hotels in Bulgaria say that Clock PMS+ is a reliable and efficient Property Management System, particularly valued for its intuitive interface and cloud-based accessibility, which allows for seamless management from any location—a crucial feature for hotels in this region with diverse geographical landscapes. While the platform excels in integrating essential functions like reservations, guest communication, and channel management, Bulgarian hoteliers express a preference for more flexibility in reporting and customization options to better suit their specific operational needs and offer tailored services to guests.
Best Property Management Systems for hotels in Germany 96% recommended by 16 hotels in Germany
#5 of 12
Hotels in Germany say that Clock PMS offers a user-friendly and feature-rich solution tailored to support their operational needs with responsive customer service and integration capabilities. However, they stress the importance of improvements in features like event management, accounting software integration, and technical support particularly with localized German language assistance, reflecting the unique requirements of the German hotel market.
Best Property Management Systems for hotels in Spain 98% recommended by 5 hotels in Spain
#10 of 10
Hotels in Spain say that Clock's Property Management Systems offers an intuitive and versatile solution that effectively supports operational efficiency, an essential factor given the diverse and dynamic nature of the Spanish hospitality industry. The system's adaptability to tailor features for varying property sizes, along with robust customer support, is particularly appreciated, though users express a desire for quicker implementation of feedback and enhancements. In such a competitive market, the ability to integrate seamlessly with restaurant operations and manage complex bookings is invaluable for Spanish hotels seeking to enhance guest satisfaction and streamline internal processes.
Best Property Management Systems for hotels in France 95% recommended by 60 hotels in France
#2 of 8
Hotels in France say that Clock's Property Management System is intuitive, reliable, and integrates seamlessly with existing workflows, making it highly suitable for the dynamic and diverse needs of the French hospitality industry. They highlight its ease of use, efficient support, and comprehensive feature set that caters to room reservations, automated payments, and cloud access for remote management, which are essential for operational efficiency and guest satisfaction amidst France's fast-paced hospitality environment. However, users note the need for improvements in feature updates, multilingual support, and the adaptability of user interfaces to better accommodate staff training and multilingual operations.
Best Property Management Systems for hotels in United Kingdom 100% recommended by 6 hotels in United Kingdom
#15 of 18
Hotels in the United Kingdom say that Clock's Property Management Systems offer an intuitive, guest-friendly interface that aligns well with their operational needs for fast, mobile-responsive access and robust support. However, they note areas for improvement, such as enhanced local support, better integration for payment processing, and additional features like guest loyalty programs and improved reporting for a more comprehensive management solution.
Best Property Management Systems for hotels in Italy 97% recommended by 14 hotels in Italy
#4 of 7
Hotels in Italy say that Clock's Property Management Systems effectively enhance operational efficiency and customer service, with its user-friendly interface highly valued for training new staff. Italian hotels particularly appreciate the software's completeness, cloud accessibility, and integration capabilities—which are crucial for seamless management of multiple locations and diverse operational needs—while also commending its regular updates and responsive support.
Best Property Management Systems for hotels in Netherlands 92% recommended by 38 hotels in Netherlands
#2 of 5
Hotels in Netherlands say that Clock's Property Management Systems is a user-friendly and reliable solution that greatly enhances operational efficiency and guest experience, which is crucial for maintaining high service standards and streamlined operations. The cloud-based system is praised for its intuitive interface, strong customer support, and continuous updates, which help hotels manage tasks such as bookings, payments, and guest communications with ease. However, there are suggestions for improvements in specific areas like event space management and reporting features to better suit the diverse needs of the Netherlands' hospitality industry.
Best Property Management Systems for hotels in Sweden 93% recommended by 6 hotels in Sweden
#4 of 4
Hotels in Sweden say that Clock's Property Management System is highly favored for its user-friendly interface, ease of use, and strong support, which are critical factors for efficient hotel operations in Sweden. They appreciate the system’s continuous improvements and flexibility with open API integration, although there is room for enhancement in handling large data volumes and certain modules like conference management. Overall, its cloud-based accessibility and automation features streamline operations and offer valuable possibilities for guest communication and increased revenue, aligning well with the strategic goals of Swedish hotels.
Best Property Management Systems for hotels in United States 94% recommended by 26 hotels in United States
#18 of 29
Hotels in the United States say that Clock's Property Management System excels in providing an intuitive, user-friendly interface that simplifies operations, resonating well with the U.S. market's demand for efficiency and ease of training. Moreover, they appreciate the comprehensive suite of integrated features, including seamless guest management tools and responsive customer support, which are crucial for enhancing operational efficiency and guest experience in a competitive hospitality landscape. While the system's flexibility and consistent updates add value, users express a need for enhanced reporting capabilities and more localized North American support options to fully align with their strategic needs.

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What is Clock?

Founded in 1996 | Headquarters in London | 95 employees
Clock PMS is a comprehensive, cloud-based property management system designed for hoteliers seeking to enhance operational efficiency and improve guest experiences. It offers an all-in-one solution, covering reservations, rates, invoicing, and front desk operations, with support for housekeeping and guest messaging. Advanced features include seamless API integrations, online check-in, and a guest portal, all of which streamline processes and save time. With no hidden fees and a focus on automation, Clock PMS helps hotels reduce costs and increase revenue while facilitating effective communication across departments.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Clock products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Clock

FAQs

Capabilities

Faster reservations, better offers, fewer mistakes

Build the pricing you need

Right charges, at the right price

Keep arrivals and departures moving without manual workload

Keep your housekeeping work clear and coordinated

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Events

Event Management Software
Manage event details, bookings, tasks, and changes in one workflow, so nothing gets lost between teams. Meeting room setups, spaces, activities, services, accommodation, and billing stay aligned as the event changes, and everyone knows what comes next.

INCLUDED

Booking engine

Booking Engine
Guests can book rooms, packages, extras, and activities with live rates and availability. The engine uses the exact same data as your PMS, so prices, restrictions, and inventory don’t need to be set up twice — no mappings and no sync delays. You sell more than accommodation and run targeted offers, cross-property sales, and real-time inventory through one storefront built on your actual operations.

INCLUDED

Booking.com & OTA Sync

Clock keeps your availability, rates, restrictions, and bookings perfectly aligned across Booking.com and all other OTAs.

INCLUDED

Activity bookings

Offer classes, tours, rentals, and spa times as part of the room booking or as a separate service for any guest. Availability updates in real time, so bookings stay accurate without paper lists or manual checks. Your team sees the true capacity, guests book confidently, and you create an additional revenue stream without extra coordination.

INCLUDED

Restaurant POS

Hotel POS Systems
Take orders at the table on any staff device and send them to the kitchen instantly. Switch to bar mode when needed. Guests can also order from their room on their own phone. Every bill can be posted to a room, event or company, or paid on the spot. Your team serves faster, charges correctly, and keeps all accounts clean and synced with the PMS.

INCLUDED

Online check-in and kiosk

Guests receive an automatic reminder with a link to online check-in, so they can complete the required details before they arrive. At the hotel, the reception can focus on welcoming them, not on paperwork, and guests simply pick up their key or use the kiosk. Digital keys are available where supported. The result is a smoother arrival for guests and less administrative work for your team.

INCLUDED

Guest portal

Hotel Guest Apps
Give guests one simple place to manage their stay — while you stay effortlessly coordinated. With Clock’s Guest Portal, everything from booking details to payments, check-in, upgrades, and folios lives in one digital hub, branded for your hotel. Guests get clarity and comfort. You get fewer calls, fewer mistakes, and more time for real hospitality.

INCLUDED

Card payment automation

Advance payments, guarantees, and refunds all happen automatically or with a single click — the way you want them to. Use one of the connected payment providers, or take the fast lane with Clock + Adyen — live in days, single support, and transparent pricing.

INCLUDED

Analytics

Clock already covers reporting on bookings, blocks, occupancy forecasts, charges, revenue, invoices, accounts receivable, segmentation, housekeeping, and KPIs. But sometimes you need a view that’s truly yours — shaped by how you work. Or you want to combine PMS data with costs, marketing performance, website traffic, or other sources to see the full picture.

INCLUDED

Clock Reviews Summary

4.7
Excellent
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Clock PMS is the #3 most trending product in the Property Management Systems category (out of 344) and the #112 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Clock has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
88 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Clock Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Clock Average Clock

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No matching results

6

Success Stories

10

References

11

Featured Customers

More Products by Clock

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Clock Reviews

Hotelier Rating

Excellent
279
Very Good
35
Average
9
Poor
5
Terrible
0

Property Size

  • X-Small (5)
  • Small (120)
  • Mid-Sized (110)
  • Large (60)
  • X-Large (3)

Country

  • France
    France
    (60)
  • Bulgaria
    Bulgaria
    (39)
  • Netherlands
    Netherlands
    (38)
  • United States
    United States
    (27)
  • Belgium
    Belgium
    (23)
  • Germany
    Germany
    (17)
  • Italy
    Italy
    (14)
  • Australia
    Australia
    (6)
  • Sweden
    Sweden
    (6)
  • United Kingdom
    United Kingdom
    (6)
  • Spain
    Spain
    (5)
  • Finland
    Finland
    (4)
  • South Africa
    South Africa
    (4)
  • Slovenia
    Slovenia
    (3)
  • Costa Rica
    Costa Rica
    (3)
  • Thailand
    Thailand
    (3)
  • Mexico
    Mexico
    (3)
  • Vietnam
    Vietnam
    (2)
  • India
    India
    (2)
  • Switzerland
    Switzerland
    (2)
  • Austria
    Austria
    (2)
  • Romania
    Romania
    (2)
  • Canada
    Canada
    (2)
  • Greece
    Greece
    (2)
  • Argentina
    Argentina
    (2)
  • Armenia
    Armenia
    (2)
  • Chile
    Chile
    (2)
  • Iceland
    Iceland
    (1)
  • Uganda
    Uganda
    (1)
  • Zimbabwe
    Zimbabwe
    (1)
  • Slovakia
    Slovakia
    (1)
  • Indonesia
    Indonesia
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • Denmark
    Denmark
    (1)
  • Russian Federation
    Russian Federation
    (1)
  • Iran
    Iran
    (1)
  • Cyprus
    Cyprus
    (1)
  • Estonia
    Estonia
    (1)
  • Malaysia
    Malaysia
    (1)
  • Belize
    Belize
    (1)
  • Bolivia
    Bolivia
    (1)
  • Hungary
    Hungary
    (1)
  • Korea, South
    Korea, South
    (1)
  • Albania
    Albania
    (1)
  • Myanmar
    Myanmar
    (1)
  • United Arab Emirates
    United Arab Emirates
    (1)

Region

  • North America
    North America
    (32)
  • Europe
    Europe
    (232)
  • Asia Pacific
    Asia Pacific
    (13)
  • Oceania
    Oceania
    (6)
  • Middle East
    Middle East
    (2)
  • South America
    South America
    (8)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (6)
8

Easily communicate with guests

Accommodation Manager from 75-99 room Boutique in Clichy (France)

Verified
2 days ago
The ability to easily communicate with guests (self-service portal) The fact that the PMS is very intuitive. The Houskeeping module.
Country France
Accommodation Manager
Mid-Sized Hotel
10

A top notch integrated system

senior advisor from 75-99 room City Center Hotel in Delft (Netherlands)

Verified
2 days ago
Clock: a. is fully -and deeply- integrated with our Payment Platform (Adyen) b. is easily and flexible linked with our external financial system c. supports the customer journey just fine d. various reports are possible, even online and in a real time way! e. and last but not least has a very competent bunch of people in support Cl...
Country Netherlands
senior advisor
Mid-Sized Hotel
10

100% Cloud 100% of the time

General Manager from 75-99 room Boutique in Paris (France)

Verified
2 days ago
- I can access to the PMS everywhere at any time. - Complete software (management, Revenue, Housekeeping, Guest experience and day to day operation)
Country France
General Manager
Mid-Sized Hotel
10

very reliable, intuitive and constantly inmproved software with many option

Manager from 25-49 room Boutique in Sofia (Bulgaria)

Verified
2 days ago
very reliable, intuitive and constantly inmproved software with many option to personnalize is. The support is fast and most important effective.
Country Bulgaria
Manager
Small Hotel
8

Training of new staff very easy

Sales Assistant from in

Verified
2 days ago
The user-friendliness and the fact that it makes the training of new staff very easy, since it is a very intuitive system
Sales Assistant
10

Easy of use Support One single software to manage everything with tons of i

President from 10 to 24 room Boutique in Civitavecchia (Italy)

Verified
2 days ago
Easy of use Support One single software to manage everything with tons of integration
Country Italy
President
Small Hotel
10

Simple yet versatile and superb founders

CEO, partner from 75-99 room Bed & Breakfast & Inn in Joensuu (Finland)

Verified
2 days ago
Simple yet versatile, easy to use, efficient. Good and helpful staff, and superb founders. Please keep it simple for years to come!
Country Finland
CEO, partner
Mid-Sized Hotel
9

Smooth and easy interface and working

General Manager from 50-74 room Resort in Ko Pha-Ngan (Thailand)

Verified
2 days ago
- Everything is integrated and work amazing PMS and Pos systems - Quick and efficient support respond - No errors when using the software
Country Thailand
General Manager
Mid-Sized Hotel
9

Good software and good support

Owner and Manager from 25-49 room Boutique in Kalkar (Germany)

Verified
9 days ago
They have a good support team and are always improving the software to make it better. Reliable software with a lot of functions.
Country Germany
Owner and Manager
Small Hotel
10

Solid Partner for hotel management

Manager from 10 to 24 room City Center Hotel in Bruges (Belgium)

Verified
11 days ago
The constant updates and super connectivity with tons of third party suppliers. The user interface and user friendliness of the system.
Country Belgium
Manager
Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 33

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Clock PMS is a solution particularly well-suited to independent hotels and small to medium-sized hotel groups. We use it daily in several establishments and appreciate its high stability, ease of use, and extensive features. Reservation management, online check-in, invoicing, distribution channels, and reporting are all centralized in a single tool. The system also saves considerable time through the automation of numerous administrative tasks.

Question:

What differentiates this product or service from the competition?

Answer:

What sets Clock apart from many competitors is its balance between powerful functionality and ease of use. The software is constantly evolving with regular improvements, while remaining intuitive for operational teams. Customer support is responsive, knowledgeable, and attentive to hoteliers needs. We also appreciate the systems stability, its integration capabilities with numerous technology partners, and the transparency of its pricing policy. Its a modern solution that effectively supports a hotels growth.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would recommend that every hotelier take the time to explore all the features offered by Clock from the very beginning of their project. Beyond the PMS, the platform offers numerous tools to automate the guest experience, reduce administrative burden, and improve the hotels profitability. Costs are transparent, with no unpleasant surprises, and support teams are available to ensure successful implementation. Its an investment that quickly delivers tangible operational gains.

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Support

Verified Support

Clock has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Slow

Recommended

95%

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