98 HT Score
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Clock PMS Suite

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Clock Software is all-in-one hotel solution. Key features are Cloud-based Hotel PMS, Zero-Click Sync Channel Mannager, Booking Engine for your Hotel's Website and the perfect Self Service portal for superior guest engagement.

  • Based in London
  • Founded in 1996
  • 21 employees on LinkedIn

Company Description

At Clock Software, we do what we are best at – developing hospitality software. Our modern all-round hotel PMS in the cloud that lets y... read more

At Clock Software, we do what we are best at – developing hospitality software. Our modern all-round hotel PMS in the cloud that lets you do your job the way you’ve always wanted outperforming your competitors through a single powerful system. We have been around since 1996 when we launched our first property management system. Starting small in size but big in ambition and enthusiasm, today, we are bigger and stronger. What hasn’t changed through all these years is that we keep on working hard to develop new features, involve new technology, delight new customers from all over the world. Living today but focused on tomorrow, we believe in people who think out of the box and are ready to innovate, who are charmed to be successful hospitality managers. It’s also our belief that technology has to simplify the processes and optimise the workload letting you achieve higher results and better guest satisfaction. We listen to customers, and follow the trends to deliver the best combination of advanced hospitality software and superb customer support.

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Clock PMS Suite Ratings Summary

Recommend to a friend
95%
+19% above category avg.
Number of Employees 21 98% vs. category avg
Years in Business 22 91% vs. category avg
Clock PMS Suite vs. Category Average
+13% 4.9 Ease of Use
+14% 4.9 ROI
+12% 4.8 Support
+19% 4.7 Onboarding

User Reviews

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Clock PMS Suite

Reviewed on01/18/18

THE REVIEW

"Jump in the future with new-generation PMS. I'm very happy using ClockPMS every day. It has friendly interfac..."

"Jump in the future with new-generation PMS. I'm very happy using ClockPMS every day. It has friendly interface and implementation is so easy. Their Self Service Portal is a big advantage and you will be with your guests' needs. They have a great support."

Pros

The main reasons why we chose CLOCK PMS are:
- All-in-one cloud-based application accessible from any device from anywhere;
- The seamless connection with guests via the Self Service Portal (without forcing guests to download the application);
- Full integration with Channel Manager gained higher occupancy with better control over sales and impressionable growth of revenue.


Cons

Some small things could be improved to make a daily tasks more easily:
- Pace Report could make some improvement in comparing by previous year/period;
- Open Folio Report - could be better if Company's folios could be separated by expected, cancelled, no-show, "in house" and past reservations;
- Fast Search in: Expected, In Hotel, Companies - better to all date base including past reservations;
- Main Menu - could be add Quick Links (or Favorites) - every User may add there quick access to some sub-menus, reports or settings (as Rate Plans settings) with frequently use;
- Main Menu - may be add "Flag" with number of uncompleted tasks (not completed To-Do's)
- User Grant Rights - could be made small improvements to split up some of them.
- I recommend that they focus on the ability to integrate revenue forecasting tools and with Channel Manager integration provide a generic product for the hotel business.


  • Likelihood to Recommend
    5/5
  • Return on Investment (ROI)
    5/5
  • Customer Service
    5/5
  • Ease of Use
    5/5
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Clock PMS Suite

Reviewed on01/18/18

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Reference Customers

The usability of the system throughout the company from the sales team to the accountant and the front desk to the cleaners saved us a lot of time.
Richard Timmerman Director of Sales Small Wonders
The best feature about CLOCK is the team behind, they listen to their customers and constantly improve their software. CLOCK PMS and POS are completely recommendable from small to bigger hotels and restaurants who are ready to implement a modern software that is completely online based.
Mischa Delpy Managing Partner La Perla Suiza
Switching from Micros Opera, the work flows much easier freeing our people from administrative tasks to dedicate to customers.

Case Studies & News

  1. Clock Software Now Has PCI DSS Level 1 Service Provider Certification Read more
  2. Hotel check-in and self-service kiosk by Clock Software Read more
  3. Success Story - The Grand Hotel - UK Read more

Product Overview

What is the product or service they provide?

At Clock Software, we do what we are best at – developing hospitality software. Our modern all-round hotel PMS in the cloud that lets you do your job the way you’ve always wanted outperforming your competitors through a single powerful system. We have been around since 1996 when we launched our first property management system. Starting small in size but big in ambition and enthusiasm, today, we are bigger and stronger. What hasn’t changed through all these years is that we keep on working hard to develop new features, involve new technology, delight new customers from all over the world. Living today but focused on tomorrow, we believe in people who think out of the box and are ready to innovate, who are charmed to be successful hospitality managers. It’s also our belief that technology has to simplify the processes and optimise the workload letting you achieve higher results and better guest satisfaction. We listen to customers, and follow the trends to deliver the best combination of advanced hospitality software and superb customer support.

read more

At Clock Software, we do what we are best at – developing hospitality software. Our modern all-round hotel PMS in the cloud that lets you do your job the way you’ve always wanted outperforming your competitors through a single powerful system. We have been around since 1996 when we launched our first property management system. Starting small in size but big in ambition and enthusiasm, today, we are bigger and stronger. What hasn’t changed through all these years is that we keep on working hard to develop new features, involve new technology, delight new customers from all over the world. Living today but focused on tomorrow, we believe in people who think out of the box and are ready to innovate, who are charmed to be successful hospitality managers. It’s also our belief that technology has to simplify the processes and optimise the workload letting you achieve higher results and better guest satisfaction. We listen to customers, and follow the trends to deliver the best combination of advanced hospitality software and superb customer support.

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What makes them unique?

Fundamental Difference is our All-in-One Solution and only One Provider. All components are developed by Clock Software In-House Team, nothing is outsourced.

read more

Fundamental Difference is our All-in-One Solution and only One Provider. All components are developed by Clock Software In-House Team, nothing is outsourced.

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What types of hotels do they service?
  • Brand
  • Independent
What is the core value proposition?
What markets do they serve?

North America, South America, Europe, Asia Pacific, Middle East, Africa

Price range for a single 150-room hotel
Startup Cost
$500-$3000
Monthly Fee
$200/month - $900/month
Multi-prop discount
Yes

Features

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Implementation

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4.7

We know time is always of the essence and customer experience is king. This is why Clock Software comes with an intuitive implementation road map specifically designed to ease the whole process as much as possible and bring you the best possible customer experience from day one. From setting up the key features for your property or hotel group to the on-the-job training of your staff, you can always rely on our seasoned support team.

read more

We know time is always of the essence and customer experience is king. This is why Clock Software comes with an intuitive implementation road map specifically designed to ease the whole process as much as possible and bring you the best possible customer experience from day one. From setting up the key features for your property or hotel group to the on-the-job training of your staff, you can always rely on our seasoned support team.

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Support

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4.8
  • Customer success meetings Monthly
  • Approximate # of hotels per support rep <10
  • Updates Our Product is Cloud-based and all updates are live as soon as we update them. This is one of the perks you get chosing Cloud Solution for your Hotels.
  • 24/7 support Live chat, Phone, Email, Call center, Online knowledge base

Integrations

When it comes to integration, one very important question pops up: Who takes responsibility if something isn’t working as it should? The Hotel? Here our answer is simple and clear: Clock PMS Suite takes responsibility for all core processes, just like industry leaders do. Efficiency doesn’t begin with interfaces. It comes from truly unified functionalities, designed to work as one and crafted day after day for maximum synergy and the best experience. The rest –  you can leave it to our open APIs connecting what’s not a core functionality.

read more

When it comes to integration, one very important question pops up: Who takes responsibility if something isn’t working as it should? The Hotel? Here our answer is simple and clear: Clock PMS Suite takes responsibility for all core processes, just like industry leaders do. Efficiency doesn’t begin with interfaces. It comes from truly unified functionalities, designed to work as one and crafted day after day for maximum synergy and the best experience. The rest –  you can leave it to our open APIs connecting what’s not a core functionality.

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Frequently Asked Question

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