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Clock PMS Suite

Ranked 1st in Property Management Systems (PMS)

97 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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verified reviews 30
expert reviews 0
references 6
articles 0
integrations 18

Overview

96% recommend
Customer Service
4.8
Ease of Use
4.9
ROI
4.8
Implementation
4.7

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What customers love about Clock PMS Suite

Owner from Other in (United Kingdom)

The workflow is easy and intuitive, great API functions and a very good support and development team!

Hostel Owner in Whitethorn (United States)

- Continuous development - The support online suggestion system - The cloud base system, I can access from everywhere - The API system make you do everything

General Manager from Other in Glenelg (Australia)

Have been using Clock PMS for about 6 months now. Both my staff and I are loving it. They roll out bug fixes and feature updates roughly every 2 months and are proactively developing new functionality combined with being hungry for customer feedback. The interface is simple and intuitive. Generally a very professional company to work with.

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General Manager from Other in Sunnyvale (United States)

- Responsive, incredibly quick in retrieving data. - Cloud accessibility, multi-platform, Iphone, IPad and Mac work excellent. - Reliability, maybe 1 minor issue, which was quickly resolved, in 4 years - Development, Clock Listen to customers and develop accordingly, constantly improving.

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General Manager from Boutique hotel in San Pedro (Belize)

It offers all we need and more. The staff have been very efficient in helping us in a timely manner and have been able to assist us with all queries from the very beginning.

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Sales & Marketing Manager from Vacation Rental in Балчик (Bulgaria)

Very friendly and easy hotel software for beginners to professionals. Its accessibility and variety of modules make it suitable for each department in the hotel giving them the chance to operate in an automatic working environment. Usage: Weekly Customer Since: 2013

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Operations Manager from Other in Leuven (Belgium)

Very user friendly, you can configure the program to your own needs. No separate channel manager is wonderful. Also integration of Adyen payment service is a big plus. Suggest an improvement really works.

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Hospitality Consultant from Other in Milano (Italy)

Nowadays it is of paramount importance for all hospitality software to be Cloud Based, as the most important accommodation providers have chains of hotels/ hostels that need to be unified under the same umbrella and also accessible from all over the world. Secondly, Clock PMS covers all business aspects: reception, housekeeping, maintenance (imagine that there are PMS that do not have the out of order function), bar, restaurant, guest relations and reports. This saves a whole lot of time when capable managers are able to check the reports they need without asking another manager and another. But, what I appreciated most as Sales Manager was the flexibility of the rate plans. They are 3 leveled, easy to use by beginners and also delightfully challenging for seniors. During your trial see how the reports come out, check if it is what you expect, this will help you figure out the best rooms/beds configuration and also where each part of earnings ends up: rooms / breakfast /bar etc.

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General Manager from Boutique hotel in Málaga (Spain)

Its being nearly a year since we started our business relationship between our small hotel restaurant in Malaga (Spain) and Clock Software company. Our 11 rooms hotel and our well known restaurant needed at that time a new efficient and up-to-date tool to improve our performance. We needed a software based in internet to use all info through different devices as nowadays high speed internet allows it. The key aspect of Clock at the time to choose it was its versatility to adapt to a small business, its personalized structure to shape it as we wanted. This could never be possible without the priceless help and support service given the Clock especially in the first months of operation. Throughout the month we could see results of higher efficiency in our work, flexibility with working flows and options the sistem gives you, more control in the employee working time and tasks and higher involvement of the potential clients and Guests with Clock in terms of reservation, billing and marketing. Just adding up Clock is permanently updating and improving its service towards us which gives us an impression that they listen and take into account our suggestions. Certainly thumbs up to their company, their service and their product!!

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Reservation Manager from Other in Lochem (Netherlands)

It has made it easier to keep track of our reservations coming from different platforms, and had made it easier to upload our prices to multiple websites at once. Now we have the same prices everywhere without having to Actively check everyday on multiple platforms.

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Business Director from Other in Joensuu (Finland)

System is cloud based and has good functions for a hotelier to use. Good features for marketing or selling and reporting. Good videos to teach you!

Revenue Manager from Vacation Rental in Santiago (Chile)

Clock PMS has proven to be an amazing tool for our operations. Almost every process has been adapted to fit Clock ways of working. That has helped organize our operations in such a way that the Company has been upgraded to a more professional environment. Almost every member of the Company has found helpful tools in this software. The support team has proven to be so helpful and patient that we feel confident that most of our requirements have (and will be) meeted and surpassed by their capabilities.

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Office Manager from Other in Rancho Cordova (United States)

It is a very straight-forward and easy to use system and is easy to navigate around. Also being a cloud based we are able to access this system on a number of different platforms. The support is excellent and any problems or queries are dealt with quickly and efficiently.

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General Manager from Boutique hotel in Yerevan (Armenia)

If I had to highlight the 3 most valued features of Clock PMS, they would be: - intuitive and user friendly design and logic of the bookings and financial information regarding the bookings - the steadiness and consistent in working with them; being a cloud based system, one might be afraid of loosing information, but it is not the case - very willing and always responsive staff

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Sales Manager from Other in Lyon (France)

First of all the interface, which is smooth to use and clear. I also really like the regular updates and improvements that Clock rolls out. Lastly, the experts on Clock's team are always ready to assist their users. This software continues to really improve and the company is succeeding to meet the needs of hoteliers like us.

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Reception Manager from Other in Palo Alto (United States)

- Clock's property management software is easy to understand and learn - You can do anything that could help with the organization - The help of the staff about checkin the connections, or any time that you have a problem they are ready to help you

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B&B Owner from Boutique hotel in Bossier City (United States)

-Extremely functional and efficient. -Friendly interface. -GREAT customer service. -Applies client feedbacks from regular online surveys to all Clock users -Constant updates and improvements being done -Very up-to-date with new technological advances (for integration purposes) -2way channel manager -Best PMS/POS combination

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Hostel Manager from Other in Milano (Italy)

The software is very flexible, rich in features and large choice of report. The support team is helpful, quick and effective. Highly recommended

General Manager from Other in Sofia (Bulgaria)

The main reasons why we chose CLOCK PMS are: - All-in-one cloud-based application accessible from any device from anywhere; - The seamless connection with guests via the Self Service Portal (without forcing guests to download the application); - Full integration with Channel Manager gained higher occupancy with better control over sales and impressionable growth of revenue.

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Owner from Vacation Rental in Milpitas (United States)

- It easily integrates PMS and Channel Manager. The interface is easy to use and it is not so difficult to implement and learn how to use it all - It has many capabilities, more than I can use right now - The team is very helpful , they reply to my emails right away

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CEO from Other in Siracusa (Italy)

Real SaaS service, accessible via API - which means we can integrate easily with other tools, be it a Google Sheet spreadsheet or a script, a procedure manual or a custom Chrome extension.

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Corporate E-Commerce Manager from Other in Dubai (United Arab Emirates)

User friendly and easy to learn. Excellent and very knowledgeable customer service team. High value for the money. Clock PMS has all the tools you need to run your property efficiently. It is a perfect system for small inventory hotels/family hotels where we need to keep it cost effective. Aside from being user friendly, it has magnificent revenue management tools which will ease your life by yielding whenever is needed without the need of being behind the screen.

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General Manager from Vacation Rental in San Jose (United States)

User-friendly and easy to use for multiple accounts. Great customer support. Always there when you need them.

Hostel Manager in Whitethorn (United States)

I find Clock PMS super user friendly (It became way easier and faster to train new staff members) . Love the fact the customers (us) can suggest improvements and you can actually make them happen. Reports options a pretty good too. Keep surprising us every month with your upgrades :)

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Owner from Other in (United Kingdom)

- The API connection is flawless, making it possible to integrate the system deeply on our own platform. - Unique cloud based solution that works great on all platforms. - A versatile companion for the high demands of modern guests and hoteliers. - As a partner you are being heard and new ideas are appreciated. - Everything a modern and evolving hotel needs!

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Business Owner from Boutique hotel in Blackpool (United Kingdom)

Simple to set up Guest friendly Amazing personal support Regular updates good interface Cloud based.

IT Manager from Vacation Rental in Castellón de la Plana (Spain)

Every month we are surprised with new improvements. Door locks, IOT, self service, kiosk, REST API, etc. All this improvements are ahead of the competitors. Plus we always synced with OATs and this help to improve our rankings and bookings. A lot more to expect from this state of the art hotel system.

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General Manager from Boutique hotel in Palo Alto (United States)

Among the really incredible features of Clock PMS are that it is very easy to use and synchronizes all data on all distribution channels in real time. And the support team behind Clock PMS is really very quick to react to any arising issue.

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Director Of Revenue from Boutique hotel in Amesbury (United States)

- Cloud based - Very user friendly and functional - All in one design - Great and friendly support .

Proprietor from Boutique hotel in Lytham Saint Annes (United Kingdom)

All aspects of software required to run a hotel are here in one package, PMS, POS, Booking Engine , Function bookings and Channel Manager. Its all created by Clock and runs on fast cloud servers. Its easy to use and easy to train new staff. Clock's help dept are also super helpful and quick to add new updates. Clocks software runs on all types of devices and allows all our team to work easily anwhere in the hotel. We run 3 properties on Clock and its easy to navigate between all of them.

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reference customers

The usability of the system throughout the company from the sales team to the accountant and the front desk to the cleaners saved us a lot of time. Richard Timmerman Director of Sales at the Small Wonders
The best feature about CLOCK is the team behind, they listen to their customers and constantly improve their software. CLOCK PMS and POS are completely recommendable from small to bigger hotels and restaurants who are ready to implement a modern software that is completely online based. Mischa Delpy Managing Partner at the La Perla Suiza
Switching from Micros Opera, the work flows much easier freeing our people from administrative tasks to dedicate to customers. Aldo Pigni CEO at the Algila and Roma Charme hotels
The things we most love about Clock PMS are: ease of use, cloud-based and last but not least the support team behind the system. Clock has given us a system which can be accessed remotely and is very straightforward, and easy to use and manage. Also we found that any queries or questions that we have are dealt with by the Clock team quickly and efficiently. Tanya Orr Office Manager at the Glenapp Castle
Absolutely LOVE, LOVE, LOVE this company and their software! As a small lodging and retreat operator switching from a very high powered and expensive solution to Clock Software is one of the best decisions I have ever made! Not only is it great already ~ the staff and development team are excellent and very responsive! Lynda Paquette Managing Member at the The Angels Rest on Resurrection Bay
Clock has proven itself as the native cloud-based, full featured solution that we’d been looking for. Jan Teughels Managing Director at the Flanders Hotel Hampshire Classic

Screenshots & video

98%usability