Directful - Guest Messaging

Send automated requests for guest surveys and TripAdvisor reviews to boost your hotel’s online reputation.

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.

Set team objectives and track performance through response times, task completion rates, direct bookings, upsells, and guest ratings.

Customize goals and metrics to track for your team.

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Create custom questions and fields to capture specific information from guests during online self-service checkin to customize your checkin flow.

Trigger messages when travelers show an interest in the booking request but the booking is not performed.

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.

Automate the email point of contact by offering a chatbot solution to solve queries instantly.

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.

Understand the travelers better and identify the potential customers that can generate higher revenue.

Display the price comparison range of direct bookings against OTAs.

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

Offer pre-check-in forms to the upcoming guests and minimize the time at the reception.

Send automated messages to communicate personalized upselling campaigns.

Configure to whom specific requests must be escalated or redirected when required.

Jump straight to messages that need your attention and keep a clear overview.

Add tags and notes to user profiles for segmentation and personalization.