Let us find your solution Best 10 Hospitality Apps 2021 | Find Reviews, Pricing, Buying Guide
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Ace Hotel

What is a hospitality app and how does it impact customer experience? In the wake of the pandemic, the hotel industry has undergone a massive digital transformation with automation and digital solutions spreading throughout hotel properties of all shapes and sizes. Travelers are demanding more control over their stay and personalized experiences than ever before. A hotel mobile app is a downloadable digital solution for smartphones and tablets that serves as a key touchpoint for hoteliers to elevate their guests' experience during their stay. Mobile apps allow hotels to connect with their gues... Read the full GUEST APPS software overview

10 Best Guest Apps

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2021 Finalist HotelTechAwards
Hoteliers voted Mews as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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Mews Online Guest Services

HotelTech Logo score
HT SCORE
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Put your guests in control of their experience from the moment they book, with a range of guest services available via web app on mobile, tablet and laptop. Less paperwork, less b...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted Mews as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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Hoteliers voted Duve as the #2 Hotel Guest Apps provider in the 2021 HotelTechAwards
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Duve App

HotelTech Logo score
HT SCORE
96 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Engage with your guests from the moment the booking is confirmed, offering them access to information, recommendations, upsells, and more. Your branded guest app includes a person...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted Duve as the #2 Hotel Guest Apps provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted INTELITY as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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INTELITY Guest Mobile Apps

HotelTech Logo score
HT SCORE
94 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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From their own devices, guests can access information, make service requests, and more. We create contactless guest experience apps for individual properties, multi-property bra...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted INTELITY as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Betterspace GmbH as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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Better.Guest Hotel App (by Betterspace)

HotelTech Logo score
HT SCORE
88 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reach your guests no matter where and when with the smart web app without any download or time-consuming installation. Present your hotel offers prominently on your guests' smartp...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Betterspace GmbH as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Criton as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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Criton

HotelTech Logo score
HT SCORE
87 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Criton is an award-winning guest engagement platform which simplifies digital transformation, enabling hoteliers to deliver the perfect digital guest journey and maximise in-stay ...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted Criton as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Runtriz as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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Runtriz

HotelTech Logo score
HT SCORE
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Runtriz Mobile Guest Engagement Solutions provide properties with scalable, flexible, easy to use applications, which drive revenue, improve customer loyalty, and increase NPS and...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted Runtriz as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted hub OS as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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Hub OS Guest in Touch

HotelTech Logo score
HT SCORE
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Web-app solution for contactless communication between the guest and the hotel In a time that contactless communication is so important, it's very important to give your guests th...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted hub OS as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Portier as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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Portier

HotelTech Logo score
HT SCORE
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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By placing hotel-branded smartphones in rooms, we help hotels deliver guest engagement levels of over 80%, a strong increase in incremental revenues from ancillary services, and m...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted Portier as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Innquest as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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QuickInn by innQuest

HotelTech Logo score
HT SCORE
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Contactless solutions for mobile check-in/check-out, keyless entry and essential features like guest messaging, mobile bookings and more!

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted Innquest as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted NexGenGuest as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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NexGenGuest

HotelTech Logo score
HT SCORE
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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NexGenGuest is a low-touch, high engagement, web-based revenue generating technology solution. It enables guests and/or members to connect and engage all services and products in ...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted NexGenGuest as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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Recent Hotel Guest Apps Articles

How Smart-Room Tablets Can Fill in Gaps for a Reduced Staff

by
Pilar Caballero
1 month ago

In 2020, the hospitality industry had to quickly jump on board with mobile platforms as a result of the pandemic requiring a focus on contactless options. After a year of focusing almost exclusively on mobile, the topic on everyone's mind now is the industry-wide staffing shortage. For many hoteliers, conversations around investing in new tech have been put on the back burner in the scramble to address staffing issues. But staffing concerns and contactless tech are not unrelated; in fact, smart-room tablets specifically have a lot to offer reduced staff teams to elevate guest experience and, for properties with mobile platforms, complement existing tech.   The Lean Team’s Perfect Companion First and foremost, a smart-room tablet is an information hub that frees up valuable time for staff. It provides quick communications, service requests, and updates. It can take over the role of compendium and act as an in-room concierge—all while remaining easy to maintain and update. And with tablets creating better staff workflows and saving employee hours, a reduced staff can spend their time attending to in-person needs. Replacing clunky physical compendiums with digital compendiums saves staff from having to manually update information. Instead of needing to print out new sheets and replace them in every room for even a minor update, your staff can add changes at any time, with just a few taps. Beyond that, there’s also a huge potential for new revenue; in-room tablets offer a landing point for high-impact visuals for promotions—if there’s something you want to make sure your guests see, this is the place to put it.   The Always Available, In-Room Helper One problem facing the entire industry in the wake of staffing shortages, is inability to have the same standard of personalized guest experience as when all positions are filled. For hoteliers looking for solutions to add a personal touch to every guest’s stay, tablets can help. It can be as simple as setting a custom greeting to welcome them by name when they walk into their room for the first time. Or, for an even more luxurious experience: putting temperature controls and a digital compendium within an arm’s reach of their bed, offering a dedicated in-room device that can meet their needs any time of the day or night. Both a practical tool and a luxury experience, tablets offer an opportunity for hotels to go above and beyond to impress guests, without adding extra work for staff. And for properties that don’t have an app, the tablet can be a one-stop shop for dining, amenities, service requests, and more. Smart-room tablets provide nearly all of the benefits of an app, while remaining easily accessible to guests and requiring little upkeep from staff.   Meet the Perfect Mobile Companion For properties that do have a mobile platform, tablets offer a more holistic digital experience for guests when they are in their room. As guests continue to become more tech-savvy, dedicated in-room devices for all things information, communication, and control is right up their alley. Mobile and tablets work together to make the guest experience as smooth and simple as possible at every step in the guest journey. It's a better experience, one that facilitates better service and builds guest loyalty. Plus, one distinct and powerful advantage smart-room tablets have over mobile tech is a nearly 99% guest engagement rate.1 One thing you can know for sure when looking to invest in in-room tech: if the tablet is there, guests will use it. So there you have it. Without an app, tablets provide the convenience and communication opportunities of an app plus the extra features exclusive to the in-room experience. And paired with an app, smart-room tablets create a holistic digital experience for both guests and staff. Either way, tablets can help shoulder the burden of having reduced staff while heightening the guest experience overall.    1 Internal INTELITY reporting and customer data, 2021.

4 Hotel Tech Tools for the Post-Pandemic Travel Surge

by
Sandra Holland
1 month ago

It’s no secret that the travel industry was one of the most prominent industries affected by the COVID-19 pandemic. In fact, the U.S Association of Travel reported that the United States lost around $500 billion in travel spend, and the United Nations World Tourism Organization reported international tourism plummeting between 20%-30% in 2020. But it’s not only airlines within the industry who suffered.  Hoteliers too, have felt the devastating effects on their bottom line. With more than one third of hotels claiming bankruptcy in 2020 and 77% laying off critical workers, McKinsey and Company declared hotels “among the hardest hit” during the pandemic.  2020 was undeniably a tumultuous time for hoteliers, however, with vaccines rolling out and safety measures improving around the globe, the future for hospitality looks more bright than bleak. In fact, it was predicted by Statista that “as a result of increasingly affordable flight rates and cheaper oil prices, passenger and cargo air traffic are estimated to grow substantially through 2039.” What’s more, McKinsey and Company predicted revenue per available hotel room (RevPAR) returning to very near pre-crisis levels in 2022. With a more than devastating past few years, the coming months will remain pivotal time for hotels to harness in order to prepare for a surge in travel and return to a thriving business. In that case and in order to prepare you for an influx of guests with new preferences, we’re sharing our top tools to consider, in a post-Covid world, so you can maintain efficiency and build customer satisfaction.   4 Tools to Consider For The Post-Pandemic Era Over the course of 2020, the number of customers opting for technology to combat face to face communication, increased radically. Social media grew as a customer service channel, check-in and check-outs became streamlined through online portals and QR codes created a safe and effective way for customers to place orders.  During the pandemic, technology wasn’t a nice to have, but rather a necessity in order to communicate and win customers. McKinsey even reported that the “responses to COVID-19 sped the adoption of digital technologies by several years—and that many of these changes could be here for the long haul.” In addition, according to Gursoy’s, COVID-19 Study 2 Report: Restaurant and Hotel Industry, the majority of hotel customers (70.42%) believe that the use of various technologies in service delivery is necessary in the COVID-19 environment in order to minimize human-to-human contact. Some examples include; service robots, digital menus that can be viewed on personal mobile devices via QR codes, contactless digital payments, keyless entry, touchless elevators, etc. For hotels, the next year will be a critical time to set a foundation of service and enhanced experience in order to win loyalty. In this next section, to support your hotel endeavours with the influx of customers, we’ll take a look at technology-based tools to help meet customer needs and streamline operations for maximum efficiency. Safety Satisfaction Measurement According to McKinsey and Company, when asked “what it would take to get [travelers] to travel again, most stated additional health and safety measures.” Post-pandemic, an integral part of improving satisfaction and maintaining hotel operations, will be the need for improved safety measures. This means, following regulations, taking extra precaution and then measuring guest satisfaction to see how you’ve performed. Measurement will be a key factor here, as you can understand critical touch points like room cleanliness, satisfaction with contactless check-in, ease of check-in with rapid tests, room service and more, to continuously improve the experience. Self-Service Options Even before the pandemic, people around the world were shifting towards a more digital approach to business interaction. The pandemic, in this instance, simply accelerated that pace, pressuring businesses to consider innovative ways to incorporate technology. For hotels, self service options will be paramount in a thriving customer experience. Whether it be in the form of a chatbot on your website answering frequently asked questions, a portal on your website for check in and check out, or an OnDemand ordering system for room service. By having self-service options in place, you reduce employee error and meet customers where they are for a streamlined journey.  Consolidated Messaging  As a result of shifting to digital capabilities, McKinsey also noted the acceleration of digitized customer interactions. A whopping 3 years ahead of its time, customers have quickly adopted contactless communication channels like guest messaging via text, Facebook Messenger, email, WhatsApp and more, in order to adhere to new regulations and increase the feeling of safety.  With these new preferences, a digital inbox, or messaging platform with a centralized inbox will become imperative to meet the influx of digital channels. It’s important to note that we are specifically referring to an inbox that can retrieve a number of different channel types in one consolidated inbox. This will make responding easy and efficient for employees, as toggling through different tabs or windows will become daunting in an era where customers are regularly channel hopping.  Task and Ticketing Software In addition to customer facing technology, back of house, or operational software will also become an essential tool to ensure all functions are running smoothly and managers are able to keep the experience thriving. For many hotels, ticketing software may already be in place, however for the post-pandemic era, an intuitive software will be essential. Not only does an intuitive ticketing platform provide housekeeping, reception, restaurant staff and more, accountable through real-time tags and mentions, but it also ensures everyone has visibility into tasks to identify time-saving opportunities. In addition, it adheres to contactless preferences. Employees can communicate via staff collaboration software without ever having to meet - lessening the number of interactions and bolstering employee confidence.    Final Thoughts Almost everyone, in some capacity, has been affected by the COVID-19 virus. It was unprecedented and many suffered. Although adopting technologies and being hyper aware of the current situation is key, it’s also very important to be cognisant of guest feelings and unease. For the post-pandemic era, flexibility and understanding should be paramount in the new travel experience. This means taking a new stance on cancellation policies, allowing flexibility with trip modifications, actively listening to your customers, acknowledging frustrations and making a point to do better. Working hand in hand with your biggest advocates, your team, and new guests, you can strengthen your operations and propel your hotel to deliver a memorable post-pandemic guest experience.

4 Common Hospitality Tech Stack Pitfalls (and How to Avoid Them)

by
Matthew Lynch
3 months ago

In the age of technology, connectivity is critical to property and brand-wide success—and it affects every aspect of rising industry trends around security and mobile payments. To find the right vendors and put the right tech in place, you need the right information. You need to know how the tech you’re looking at is going to integrate with the systems you already have in place. So before anything else, view the tech through the lens of your SOPs. What would a day in the life of your staff look like? Are there significant gaps in functionality or connectivity? If so, it’s a no-go right from the start. If not, it’s time to dig into specifics. Here are four key pitfalls for hoteliers to know and avoid in order to find success:   1. Hotels have more technology than ever—and when systems don’t communicate, the business consequences can be devastating. Between your PMS, POS, and staff collaboration tools, there’s plenty to worry about. Add in guest-facing tech and hotels can suddenly have more different solutions than time to sift through them. And if a single cog in the machine isn’t working in conjunction with other things, it can be a disaster for operations. Before signing up with a new vendor, make sure what they’re offering will integrate with the critical systems your property already uses on a daily basis. Your tech should maximize your staff’s efficiency, not add extra stress or unnecessary steps. To further ensure a quality integration, look for a vendor that builds their integrations directly. A more advanced integration is much more likely to be certified or otherwise validated by others.   2. When operations suffer due to bad integrations and siloed data, the guest experience suffers as well. When systems don’t communicate, information is either duplicated or never shared at all causing guest requests to never get fulfilled or get fulfilled twice. And this isn’t something staff can be expected to handle or track. The reality is, many simpler integrations pass less information which creates a shallow and less efficient system. Make sure you are getting integrations with depth—the more information your systems can share the better. If you want to ensure the vendor you are looking at has effective integration and consistent guest satisfaction, go to the source. Ask to speak to a customer who is currently using the integrations you need. Get your questions answered by someone who can vouch for how things affect the guest experience and day-to-day operations.   3. Security is absolutely essential to connectivity. Here’s what to watch out for on that front.  If a vendor declines a security audit, there’s a reason. A good place to start is by asking if their integrations meet industry standards from organizations like HTNG (Hospitality Technology Next Generation) or OTA (OpenTravel Alliance). Are they directly involved with those industry organizations? And find out if they have regular security audits. No confident vendor declines a security audit. They aren’t easy for anyone, but they’re necessary and they exist for a reason. You need to know if their system is secure. Declining an audit is a huge problem and an indicator a vendor may not be all they say they are. Seasoned vendors will understand that request from the beginning.   4. Payments are among the highest levels of integration to achieve and the thing everyone wants right now. Payments are the most in-demand integration: are the vendors you’re looking at prepared? If a vendor has payments capabilities right now, that’s an indicator they’re advanced and up to speed on the latest developments in hospitality. Ask: Do they process or facilitate mobile payments—namely, do they leverage a PCI-compliant payment gateway that has authorization and settlement capabilities specifically for lodging? If they do, huge green light. If not, a little worrying. Beyond the overall importance of connectivity and how it affects trends like security and payments, buyers should be looking for a trustworthy vendor above all else, and knowing which questions to ask during the buying process plays a key role in determining that. So there you have it: those are some of the red flags you should be watching for—but what are the green flags? If you want to find a vendor partner that goes above and beyond, there are two quick things to check for: a dedicated team for integrations and a product roadmap that demonstrates ongoing commitment to innovation. If a vendor has both of those things, they’re likely not just good at what they do, but great at it. For more in-depth vendor questions, check out 10 Questions to Ask Vendors Before Your Next Purchase.  

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Recent Hotel Guest Apps News & Community Updates

INTELITY and Nuvola Partner Together to Expand Guest Messaging and Request Management for Hoteliers

INTELITY
2 weeks ago

INTELITY®, the provider of the travel industry’s most comprehensive guest engagement and staff management platform, announced today at HITEC Dallas a new integrationwith Nuvola, hospitality’s leading cloud-based hotel optimization platform. The new integration expands INTELITY’s existing omni-channel guest messaging capabilities and further enriches Nuvola’s capabilities to connect with guests straight from Nuvola’s Guest Chat and Request Management solutions. In addition to guest messaging, service request ticketing has also been included. “The robust suite of hospitality-focused solutions across both Nuvola and INTELITY provide a comprehensive integrated communications and optimization system,” said Juan Carlos Abello, Nuvola CEO. “Both Nuvola and INTELITY share the common goal of enabling hoteliers to streamline their operations while simultaneously enhancing the overall guest experience. We look forward to deepening our partnership and implementing the new integrated solution with hotel partners around the world.” This new integration, already being deployed at live properties, allows hoteliers to offer their guests immediate access to staff directly from their mobile phones. Guests can chat with hotel staff and inquire about hotel features or amenities, before, during, or even shortly after their stay, directly in Nuvola’s Guest Chat feature. The integration also enables hotel staff to be immediately notified when a guest submits a service request through Nuvola’s Request Management module. To ensure the requests are being fulfilled in a timely manner, hoteliers can get an escalation notification if requests are not fulfilled within a set time limit. “At INTELITY we have always prided ourselves on having a deep stack of available integrations. This new integration with Nuvola will bring guest and service management to the next level by solving many of hospitality’s biggest pain points,” said Robert Stevenson, INTELITY CEO. “The combination of our robust platform and Nuvola’s innovative technologies both elevates the guest experience at an installed property, while also increasing staff productivity–what we call a double win for both the guests and staff.” To learn more about this new integration, please visit the INTELITY or Nuvola websites.  

YOTEL Takes the Next Step in Their Digital Evolution with INTELITY

INTELITY
3 weeks ago

INTELITY®, provider of the hospitality industry’s broadest guest engagement platform and YOTEL, the innovative UK-based hotel group, has launched the custom YOTEL brand app. Designed to serve YOTEL’s global portfolio and customer base, the app is set to further YOTEL’s mission of delivering a streamlined, state-of-the-art guest experience built for modern, tech-savvy travelers.  Offering guests mobile capabilities is just the latest in a long line of progressive moves by the YOTEL brand. With the new app, guests can digitally access everything they need for a smooth stay in a matter of seconds. Simple, quick booking is available to travelers and enhanced by a chatbot that can answer frequently asked questions and help resolve simple issues, before needing to involve staff.  When guests are closer to arrival, they can easily do a full check-in and activate their mobile key right from their phone, which allows for contactless entry to their room and a convenient experience overall for guests, be they tired, in a rush, or health conscious. Through the app, guests will also be able to view food and drink menus, and order and pay for foodservice delivered right to their room. And instead of providing an outdated, difficult-to-clean, printed in-cabin guide, YOTEL provides independent travelers not only with information on how to get the best out of their cabin, but also up-to-date info on all of their properties worldwide as well as recommendations for nearby attractions, all directly in the YOTEL app. “INTELITY is well regarded as having some of the best mobile technology on the market. Combining that with the YOTEL brand and its values keeps us on the forefront of what guests today expect hotels to offer,” remarked Dipesh Joshi, VP IT and Innovation at YOTEL. “And it will only continue to get better as we partner to develop new features and expand the mobile capabilities we provide our digitally driven guests.” Introduced in 2007, the YOTEL brand currently has 16 properties in key locations, spanning Europe, Asia, and North America, with 13 more to open in the next few years. Serving independent, tech-savvy travellers who value time and efficiency, YOTEL offers guests a new hotel experience that provides hip, high-quality accommodations without pretension. With their signature design, they’ve created small but perfectly formed cabins that give space for guests to enjoy their stay in sought-after city center locations without the city center prices.  "In the last 10 years, the YOTEL brand has become synonymous with purposefully designed spaces and innovative, tech-forward guest experiences. In many ways they have been the brand to look at for the future of efficient hotel travel,” said Robert Stevenson, INTELITY CEO. “Enhanced mobile capabilities are the perfect way to further their digital presence. The YOTEL app not only removes unnecessary steps from the booking and check-in processes, but also helps future-proof the business and minimize contact for consumers who value a health-conscious approach in the age of COVID.”  Modern convenience for tech-savvy travelers is the cornerstone of the YOTEL brand offering, and their new mobile app reflects that—delivering an extra layer of satisfaction and comfort for guests worldwide. As their partnership continues, INTELITY and YOTEL will continue to expand on features like mobile dining to further elevate the guest experience.   ABOUT YOTEL Inspired by the luxury of first-class travel and uncompromisingly designed around guests, YOTEL takes the essential elements of luxury hotels into smaller, smart spaces and delivers extraordinary value and a sense of community with areas for co-working, social gatherings and exercise in sought after locations. YOTEL currently operates six airport hotels in London Gatwick, London Heathrow, Amsterdam Schiphol and Paris, Charles de Gaulle, Istanbul Airport (2), Singapore Changi and ten city centre hotels in New York, Boston, San Francisco, Washington D.C., Singapore, Edinburgh, Amsterdam, Glasgow, and London, and the first-ever YOYELPAD in Park City. YOTEL is expanding rapidly with new projects under development globally, including Porto, Glasgow, Dubai, Geneva, Long Island City, Miami, Park City, Atlanta and Melbourne.

StayNTouch Joins HITEC Dallas with Guest-Centric PMS Technology Showcase and a Lively Happy Hour

StayNTouch
1 month ago

StayNTouch, a global leader in guest-centric hotel property management systems (PMS) and contactless technology, announced today its schedule of events for the 2021 HITEC Dallas, on September 28-30. Although the previous year has been challenging for the entire travel industry, StayNTouch emerged with a string of successes, including the creation of a new integration hub, and the signing of new partnerships with groups such as RBH Hospitality Management, Curator Hotel & Resort Collection, and Design Hotels. This year, StayNTouch joins HITEC Dallas with a full lineup of educational, networking, and social opportunities, including:   Tuesday, September 28 一 Thursday September 30 One-on-one Consultations with Hospitality Technology Experts Kay Bailey Hutchison Convention Center | Booth #1522 Stop by Booth #1522 to discover how StayNTouch PMS and StayNTouch Kiosk can unburden staff, streamline operations, optimize revenue, and empower hotels to deliver their own unique brand of an exceptional guest experience. The StayNTouch exhibition will showcase how a guest-centric cloud PMS can:  Promote ease of operations through advanced automation and mobile communication; Allow staff to access their PMS and manage their property from anywhere on the planet; Reimagine the lobby and guest welcome experience through mobile self check-in and guest-facing smart kiosks;  Maximize revenue with automated targeted offers for room upgrades and amenities, sent directly to a guest’s mobile device; and Easily scale a hotel’s business and tech stack with over 1100+ integrations, free product updates every three weeks, and easy multi-property capabilities. Attendants who book a meeting with a specialist or leave a business card at booth 1522 will automatically be entered into a raffle for a chance to win a 2-night stay at a premiere hotel! Book a meeting in advance to explore how stayntouch can unburden the hotel and guest experience!  Wednesday, September 29 | 10:00 AM - 4:00 PM Book Meeting at Private Technology Showcase Meeting Room A117 | Level 1 Embark on a deeper dive into the capabilities of stayntouch PMS, from operations, to revenue management, and integrations. Explore how a fully cloud and mobile PMS can enhance the guest experience, while test-driving stayntouch’s contactless solutions in real time!  Tuesday, September 28 | 7:00 PM - 10:00 PM Rooftop Happy Hour From the Perfect View! Canvas Hotel | 1325 Botham Jean Blvd, Dallas, TX 75215 After a full day of networking on the exhibition floor, HITEC attendees can unwind with an evening of good food, refreshing drinks, and sparkling conversation. Join the stayntouch team on the rooftop of the Canvas Hotel to enjoy an unforgettable night while taking in a breathtaking view of Dallas! Michael Heflin, Chief Revenue Officer at StayNTouch remarked “After a year of social distancing, we’re excited to be able to finally meet and mingle with our fellow industry professionals, while showcasing how stayntouch is helping hotels and staff deliver great hospitality, and an exceptional guest experience with unburdened technology.”  

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GUEST APPS Category Overview

What is a hospitality app and how does it impact customer experience?

In the wake of the pandemic, the hotel industry has undergone a massive digital transformation with automation and digital solutions spreading throughout hotel properties of all shapes and sizes. Travelers are demanding more control over their stay and personalized experiences than ever before. A hotel mobile app is a downloadable digital solution for smartphones and tablets that serves as a key touchpoint for hoteliers to elevate their guests' experience during their stay. Mobile apps allow hotels to connect with their guests and expose their services and offerings through another, more direct, channel - increasing guest engagement and expanding reach with offers and hotel services. Having a mobile app also opens up a clear line of communication between hotels and guests. In addition to accessing hotel information, such as services and amenities, guests can check-in remotely, place service requests, order room service, and engage with all the hotel’s offerings, all in a single place. Offering a mobile app is a key differentiator for hotel guests.

 

What are the key benefits of apps for the hospitality industry?

Hospitality apps expand service revenue and drive guest loyalty.  Use your app to create upselling opportunities for in-room dining, the on-site spa, activities sponsored by the hotel, and other services to drive an increase in service revenue. Promote special offers, guest services, events, and amenities with targeted messages sent directly to your guests' mobile devices.  Capture valuable data about guests' preferences and how they spend their money. Use this data to target in-house guests with personalized special offers and promotions to fill unused capacity at your amenities while simultaneously building guest loyalty and satisfaction.

 

What key functionality should a great hospitality app deliver?

Ultimately hospitality apps are the connective tissue between guests and your property regardless of whether they're in their hotel room requesting room service or on the go in need of local advice from a concierge.  Great apps undoubtedly improve the guest experience by being present whenever a guest needs you while boosting profitability.  Offering a mobile app (e.g. Android, iOS/iPhone) instead of a web-based app) provides a richer user experience in terms of both content and functionality. Because a mobile app is downloaded directly to a guest's device, a hotel has more opportunities to increase guest wallet share by sending targeted, property-specific notifications and inducing guest spend.  Guests want the ability to place requests through your mobile app. Whether its a request for late check-out, room service, or a simple request for extra towels, your app should be able to intake and process those requests.  Your guests want to communicate with your staff in real-time. Your mobile app should offer messaging functionality to accommodate that expectation, whether through an integration with a messaging service or a fully functional message management dashboard, messaging is a key function of any mobile app.

 

Major Hospitality App Trends

Internet of things in hospitality: Your mobile app should allow your guests to have full control over their stay and in-room experience. Guests should be able to use their phones to access their guest rooms, turn on the lights, adjust the thermostat, and access the TV. This is just the first step in crafting a truly smart guest experience.

Personalization: By mapping data across multiple guest touchpoints, hotel apps can utilize guest behavior data modeling to personalize guests’ needs throughout their stay.

Contactless check-in: Guests are increasingly looking for ways to streamline their check-in experience. Hotels are responding by implementing mobile check-in functionality within their apps, enabling guests to skip the front desk and go straight to their rooms upon arrival.  Want to dive deeper into contactless check-in solutions?  Check out the contactless check-in buyers guide.

 

Core Hospitality App Integrations

  • Property management system: To capture and relay guest info to and from App to PMS easily and allow guests to check-in from their phone
  • Point of sale (POS): An integration between your POS system and your mobile app allows guests to make purchases within the app, either from your in-room dining menu or in-app retail store.
  • Staff collaboration software: For seamless ordering of service requests and to communicate effortlessly with the staff regardless of where the guest is.  Apps connecting guests directly to staff in an interactive format make hotel management a breeze.
  • Mobile key solutions: Your mobile app should integrate with mobile key solutions, which allows guests to use their mobile device as a room key. This streamlines the guest experience and reduces friction at the front desk.
  • Loyalty programs: Your mobile app should integrate with your existing loyalty program and provide your loyalty members with easy access to their loyalty profiles, benefits, and points.

Questions to ask vendors when buying a hospitality mobile app

Do you build apps that can integrate into my hotel brand app? Hotel brands need access to a complete SDK to make app functionality within their branded app. Some vendors also provide white-label apps that can be branded to your property, or fully customized app builds for additional functionality.

Can guests use your mobile app for mobile room key? A hotel mobile app should securely create a mobile key for your guest reservations. It’s critical for any hotel app to integrate with many industry-wide lock vendors and hardware partners to provide a seamless experience.

Will your app integrate with my existing loyalty program? Hotel apps add the most value for repeat guests. By integrating into your loyalty program, not only will you get a higher ROI by encouraging loyalty members to download the application, but you will also be able to serve up more targeted offerings. Increased adoption and more targeted offerings combined remove friction between guests and their desires on property services while driving increased revenue uptake.​​​​