Let us find your solution Best 10 Hospitality Apps 2021 | Find Reviews, Pricing, Buying Guide
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Kimpton
Accor Hotels
Ace Hotel
Ace Hotel

What is a hospitality app and how does it impact customer experience? In the wake of the pandemic, the hotel industry has undergone a massive digital transformation with automation and digital solutions spreading throughout hotel properties of all shapes and sizes. Travelers are demanding more control over their stay and personalized experiences than ever before. A hotel mobile app is a downloadable digital solution for smartphones and tablets that serves as a key touchpoint for hoteliers to elevate their guests' experience during their stay. Mobile apps allow hotels to connect with their gues... Read the full GUEST APPS software overview

10 Best Guest Apps

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2021 Best Hotel Software
Hoteliers voted ALICE as the #1 Hotel Guest Apps provider in the 2021 HotelTechAwards
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ALICE Guest App

HotelTech Logo score
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Enable your hotel to create a contactless and touch-free mobile guest journey that improves guest safety as well as cost-efficiency.

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Best Hotel Software
Hoteliers voted ALICE as the #1 Hotel Guest Apps provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Mews as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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Mews Online Guest Services

HotelTech Logo score
HT SCORE
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Put your guests in control of their experience from the moment they book, with a range of guest services available via web app on mobile, tablet and laptop. Less paperwork, less b...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Mews as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted INTELITY as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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INTELITY Mobile App

HotelTech Logo score
HT SCORE
91 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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From their own devices, guests can access information, make service requests, and more. We create contactless guest experience apps for individual properties, multi-property bra...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted INTELITY as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Duve as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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Duve App

HotelTech Logo score
HT SCORE
89 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Engage with your guests from the moment the booking is confirmed, offering them access to information, recommendations, upsells, and more. Your branded guest app includes a person...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Duve as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Criton as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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Criton

HotelTech Logo score
HT SCORE
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Criton is an award-winning guest engagement platform which simplifies digital transformation, enabling hoteliers to deliver the perfect digital guest journey and maximise in-stay ...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Criton as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted NexGenGuest as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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NexGenGuest

HotelTech Logo score
HT SCORE
61 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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NexGenGuest is a low-touch, high engagement, web-based revenue generating technology solution. It enables guests and/or members to connect and engage all services and products in ...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted NexGenGuest as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted neorcha as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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neorcha

HotelTech Logo score
HT SCORE
59 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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neorcha is a SaaS company providing hotels with fully integrated digital solutions and customer journeys, for modern, digital travellers. The myHotel App is your guest facing plat...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted neorcha as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Crave Interactive as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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Crave AppLess Mobile

HotelTech Logo score
HT SCORE
59 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Guests gain instant access, on their own mobile device, to the services and information they want via a quick scan of a QR code. A solution specifically designed for the hospitali...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Crave Interactive as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Staymate as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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Staymate

HotelTech Logo score
HT SCORE
58 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Smart guest communication means: One platform - many channels. Staymate combines various guest communication channels in one common platform. Staymate automates tedious and time-c...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Staymate as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Portier as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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Portier

HotelTech Logo score
HT SCORE
58 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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By placing hotel-branded smartphones in rooms, we help hotels deliver guest engagement levels of over 80%, a strong increase in incremental revenues from ancillary services, and m...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Portier as the #3 Hotel Guest Apps provider in the 2021 HotelTechAwards
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Recent Hotel Guest Apps Articles

4 Common Hospitality Tech Stack Pitfalls (and How to Avoid Them)

by
Matthew Lynch
2 weeks ago

In the age of technology, connectivity is critical to property and brand-wide success—and it affects every aspect of rising industry trends around security and mobile payments. To find the right vendors and put the right tech in place, you need the right information. You need to know how the tech you’re looking at is going to integrate with the systems you already have in place. So before anything else, view the tech through the lens of your SOPs. What would a day in the life of your staff look like? Are there significant gaps in functionality or connectivity? If so, it’s a no-go right from the start. If not, it’s time to dig into specifics. Here are four key pitfalls for hoteliers to know and avoid in order to find success:   1. Hotels have more technology than ever—and when systems don’t communicate, the business consequences can be devastating. Between your PMS, POS, and staff collaboration tools, there’s plenty to worry about. Add in guest-facing tech and hotels can suddenly have more different solutions than time to sift through them. And if a single cog in the machine isn’t working in conjunction with other things, it can be a disaster for operations. Before signing up with a new vendor, make sure what they’re offering will integrate with the critical systems your property already uses on a daily basis. Your tech should maximize your staff’s efficiency, not add extra stress or unnecessary steps. To further ensure a quality integration, look for a vendor that builds their integrations directly. A more advanced integration is much more likely to be certified or otherwise validated by others.   2. When operations suffer due to bad integrations and siloed data, the guest experience suffers as well. When systems don’t communicate, information is either duplicated or never shared at all causing guest requests to never get fulfilled or get fulfilled twice. And this isn’t something staff can be expected to handle or track. The reality is, many simpler integrations pass less information which creates a shallow and less efficient system. Make sure you are getting integrations with depth—the more information your systems can share the better. If you want to ensure the vendor you are looking at has effective integration and consistent guest satisfaction, go to the source. Ask to speak to a customer who is currently using the integrations you need. Get your questions answered by someone who can vouch for how things affect the guest experience and day-to-day operations.   3. Security is absolutely essential to connectivity. Here’s what to watch out for on that front.  If a vendor declines a security audit, there’s a reason. A good place to start is by asking if their integrations meet industry standards from organizations like HTNG (Hospitality Technology Next Generation) or OTA (OpenTravel Alliance). Are they directly involved with those industry organizations? And find out if they have regular security audits. No confident vendor declines a security audit. They aren’t easy for anyone, but they’re necessary and they exist for a reason. You need to know if their system is secure. Declining an audit is a huge problem and an indicator a vendor may not be all they say they are. Seasoned vendors will understand that request from the beginning.   4. Payments are among the highest levels of integration to achieve and the thing everyone wants right now. Payments are the most in-demand integration: are the vendors you’re looking at prepared? If a vendor has payments capabilities right now, that’s an indicator they’re advanced and up to speed on the latest developments in hospitality. Ask: Do they process or facilitate mobile payments—namely, do they leverage a PCI-compliant payment gateway that has authorization and settlement capabilities specifically for lodging? If they do, huge green light. If not, a little worrying. Beyond the overall importance of connectivity and how it affects trends like security and payments, buyers should be looking for a trustworthy vendor above all else, and knowing which questions to ask during the buying process plays a key role in determining that. So there you have it: those are some of the red flags you should be watching for—but what are the green flags? If you want to find a vendor partner that goes above and beyond, there are two quick things to check for: a dedicated team for integrations and a product roadmap that demonstrates ongoing commitment to innovation. If a vendor has both of those things, they’re likely not just good at what they do, but great at it. For more in-depth vendor questions, check out 10 Questions to Ask Vendors Before Your Next Purchase.  

Hotel Apps Aren’t Just for Going ‘Contactless’: Why Hotels Need Apps Even After Covid-19

by
Stefano Mocella
1 month ago

‘Contactless’ has been one of the biggest buzzwords of the past year, not just in the hotel industry, but in worldwide commerce.  The pandemic forced businesses everywhere to adapt to safer measures and to make an effort to reduce points of contact. Some parts of the world are easing into normalcy, which is obviously welcome news for hoteliers worldwide who are eager to welcome back guests. However, instead of returning to the old normal, how about creating a normal that makes the guest experience better than ever? A recent study by Taxi2Airport revealed some interesting numbers.  58% of travelers would be willing to pay more for paperless check-in.  47% would pay more for access to a 24/7 digital concierge.  58% would rather book a hotel restaurant reservation on their mobile device, rather than in-person.   More profitable stay with every guest Studies have also shown that guests are more likely to upgrade in-room amenities throughout their stay if they have the option to do so with their phones.  With this knowledge in mind that guests in fact would be willing to pay for these digitalized options, hotels can find clever ways to monetize their app. Even if hotels choose to offer their app for free, there are still ways in which this will ultimately lead to a more profitable stay with each guest. It could be as simple as offering 10% off a meal at your on-site restaurant when downloading the app. Once guests have the app and have the ability to: check out your hotel’s services, view upgrade options, or order room service online, you’ll have a guest who’s far more engaged and more likely to be fully satisfied with their stay.    Eliminate the biggest pain point for guests The biggest priority for any hotelier is to ensure their guests enjoy their stay and receive the best possible service from staff. However, it’s difficult to get staff on hand 24/7 to respond to all guest inquiries.  And that is the biggest source of frustration for guests. Two-thirds of guests’ biggest complaints stem from staff either being unpleasant to deal with (38%), or there were delays in service (31%). Obviously, technology can’t fix rude staff, only training can do that. However, delays can in fact be dealt with, using the right hotel software.   It’s not just about contactless, it’s about convenience  It remains to be seen how much contact guests will want with staff in post-pandemic life. However, one thing that’s certain is that hotel apps are convenient for guests. Apps can offer keyless entry (so guests don’t have to worry about carrying/losing a key), check-in and out at flexible times, get in-room service quicker, and much more. Giving guests the power at their fingertips will also give your hotel a better chance to upsell throughout the guest’s stay, as they’ll always be connected with your app.   Having your own branded hotel app is something not only your guests will love but will make your staff more efficient and ultimately, boost your bottom line.  

The Future of Hotel Apps: Why Mobile Payments Are Essential

by
Dan Lacey
2 months ago

When you look at the future of hospitality tech, it’s very clear that everything revolves around one thing: mobile. Everyone’s on their phone all the time, and that’s not changing anytime soon. Over the last year, features like mobile check-in and mobile key have become more important to hotel apps than anyone could have imagined, both in the context of the pandemic world and the future that lies beyond it. Yet as important as that tech is, there’s another hotel app feature that may eventually become even more important. Contactless payments.    In April 2020, Mastercard released a stunning study based on online interviews of over 17,000 global consumers. They found over 88% of consumers had adopted some form of contactless payment technology—and 74% planned to continue using it post-pandemic. At the same time, mobile purchases went up in nearly every sector, and made up 73% of all e-commerce sales last year. And it’s not just the pandemic. People have also never been more worried about fraud and information security, and mobile payments are simply safer to use than cash or credit cards.    All of this to say...mobile purchases and contactless payments are already a force to be reckoned with and will only gain more traction as time goes on. They represent a new way of life that’s impacting every industry. So, what does that mean for hoteliers? If you’re not prepared to process mobile purchases and contactless payments, you’re missing out on huge revenue potential—something most properties and brands simply can’t afford to do in this rebuilding phase.    That being said, hotels are in a uniquely strong position to embrace mobile payment technology. First, other industries like restaurants and retail have already mastered mobile payments and offer a roadmap to success that hoteliers can follow. But most importantly, all mobile payments and orders should also be processed through the systems you already know and trust—meaning you shouldn’t need to retrain staff or reconcile financials from multiple systems.    That’s because what hoteliers need to harness the revenue-generating potential of mobile isn’t really a new payment technology. Sure, you may eventually want a few new credit card terminals, but for now, guest technology can do the heavy lifting. Guests are asking for a way to check-in and out, order food, and make purchases during their stay from their phone—and on that front, it’s an app provider’s responsibility to work with a property’s PMS and POS vendors to ensure they can facilitate mobile payments, not yours.    What hoteliers need to know about mobile payments can be boiled down to this: they will become one of the single most important mobile app features—if not the most important—within the next few years. And they should add convenience for tech-savvy guests and extra revenue for your property, not more complexity for you. If a vendor tries to tell you differently, that’s a red flag.  

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Recent Hotel Guest Apps News & Community Updates

Hotel Metropole Monte-Carlo Partners with INTELITY to Deliver Mobile-First Guest Experience

INTELITY
1 month ago

INTELITY®, the developer of hospitality’s most comprehensive guest experience and staff management platform, announced today a new deal with Hotel Metropole Monte-Carlo in Monaco. The renowned Mediterranean property will deliver contactless service for guests through a branded mobile app with robust capabilities including mobile check-in, that adds another layer of convenience and safety for guests and team members. Built on land once owned by Pope Leon XIII, the Hotel Metropole Monte-Carlo debuted in 1886 and offers 125 rooms and suites. The Belle Époque palace embodies the old-world glamour and modern allure of Monte-Carlo and combines an elegant heritage with Mediterranean freshness. Renowned for impeccable service, the hotel’s new app will enable guests the ability to tailor their experience before, during, and after their stay. The app will allow guests to check in before they arrive, enabling a more modern arrival experience for both the guest and hotel team members.  “At Hotel Metropole Monte-Carlo, we’ve long prided ourselves on delivering a thoroughly luxurious, exceptional standard of service, but implementing the INTELITY platform will allow us to raise the bar even higher,” said Serge Ethuin, General Manager at Hotel Metropole Monte-Carlo. “Between the self-service technology and convenience it provides to guests and the operational automation it offers team members, we’ll be able to exceed expectations and elevate the guest experience in a new way.” Using the mobile app, guests will have access to an array of digital amenities and services throughout their stay. They’ll be able to find hotel and amenity information, make dining, spa, and activity reservations, order food, schedule touchless deliveries, communicate with hotel team members, and more–further elevating the entire guest experience.  “We couldn’t be more excited to partner with Hotel Metropole Monte-Carlo,” said Benjamin Keller, INTELITY SVP of Sales. “This glamourous property is known for their innovative and personalized service and has so much to offer guests. Now travelers will be able to access it all in just a few taps thanks to the INTELITY app. That’s exactly the kind of modern, contactless experience guests are coming to expect in 2021.” In addition to receiving a four-star rating from the prestigious Forbes Travel Guide, the property is also a member of the Leading Hotels of the World collection of luxury hotels and resorts. In tandem with Leading Hotels’ Healthy Stays commitment to provide enhanced cleanliness standards and protocols for more than 400 worldwide members, the mobile app developed by INTELITY will enable Hotel Metropole to continue to deliver the highest standards for guests.  

InnQuest Software Launches QuickInn, a Mobile Check-in and Digital Key Solution for Hotels

Innquest
1 month ago

InnQuest Software is pleased to announce the launch of QuickInn, their new full featured hotel app, which provides contactless solutions for mobile check-in/check-out, keyless entry, guest messaging, mobile bookings and more.  QuickInn is customizable as a branded mobile app that allows hotels to deliver an enhanced guest experience, designed to increase brand loyalty and encourage return bookings. The app provides a more convenient way for guests to check themselves in and facilitates upselling opportunities throughout the guest’s stay.   “We are thrilled to bring QuickInn's mobile capabilities to our clients,” says Matt Mayberry, Head of Sales at InnQuest. “QuickInn will be a game changer for our independent hoteliers and allow them to modernize their guest experience with their very own, branded, guest facing mobile app.”   QuickInn is designed to improve guest communication, increasing RevPAR with upsells offered throughout the stay experience and improves efficiency, allowing hotels to focus on service. QuickInn also helps hotels offer a contactless guest experience with mobile check-in and check-out.  The app is connected to the roomMaster PMS system, which means real-time booking updates and sales are uploaded automatically to the property management system. Hotels can gain insight into guest behavior with analytics and find out exactly where revenue is coming from.  QuickInn is the latest in InnQuest’s suite of hotel management software that aims to give hoteliers the tools they need to offer guests an unforgettable experience and maximize potential revenue with each stay.  

Wishbox Announces Rebranding as it Changes its Name to Duve

Duve
2 months ago

Wishbox, a leading end-to-end guest experience platform, has completed an extensive rebranding effort in response to accelerated company growth following widespread tech adoption by hotels in light of the global pandemic. At the heart of this rebranding is the update of the company name to Duve and an upgrade to the company logo and website. Over the past few months, Duve (formerly Wishbox) has been experiencing local and international growth, totaling at 150 new hotels worldwide including a take over of 25% of the Israeli hotel market as the demand for a contactless, digital experience expands. As Israel is one of the first countries to re-open hospitality, these findings are of particular importance. This growth reflects the increasing recognition by hotels that adopting digital solutions is the key to optimizing the guest experience, improving business performance and increasing profitability. With most of the local Israeli hospitality market open and occupancy rates reaching 50%-70%, hotels are already successfully operating using digital solutions.  “Hotels are opening with a different state of mind, they have been more open about technology adoption and are enjoying the results,” said David Mezuman, CEO. “Urban hotels were surprised to discover how easily they were able to sell out on services and activities. In addition, the hotels we work with were able to reduce waiting time at reception during peak hours from 20 min to 3 minutes and completely transform the arrival experience.” The company has experienced rapid growth and responded with a new brand, signifying the reinvention of the digital hotel. With Duve, all of the latest guest management technologies – online check-ins, guest app, mobile keys, itinerary experiences, personalized automated messages, and much more – are accessible to hotels of any size.  By adopting digital solutions, hotels can create and deliver tailored, data-driven experiences that connect people to their hotel.  “It’s a major milestone for the company, as tech adoption accelerates and presents a unique opportunity for the Duve brand to become synonymous with the technology powering digital engagement for hotels” said David Mezuman, CEO, adding “Our new brand and evolving positioning perfectly illustrates our product as a people-centric platform, based on the voice & expertise of hoteliers allowing them to embed digital solutions without compromising the quality experience given by the hotel” Operational and product news in conjunction with this rebranding announcement:  Along with the execution of the changes associated with rebranding, the platform launched guest profile segmentation. This release adds extra management capabilities for hotels, allowing them to send personalized offers and messages via WhatsApp, SMS and email, based on smart segments.  A brand-new reseller program targeting large agencies and integrators has been created to grow the channel and deliver mutually-beneficial collaboration.

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GUEST APPS Category Overview

What is a hospitality app and how does it impact customer experience?

In the wake of the pandemic, the hotel industry has undergone a massive digital transformation with automation and digital solutions spreading throughout hotel properties of all shapes and sizes. Travelers are demanding more control over their stay and personalized experiences than ever before. A hotel mobile app is a downloadable digital solution for smartphones and tablets that serves as a key touchpoint for hoteliers to elevate their guests' experience during their stay. Mobile apps allow hotels to connect with their guests and expose their services and offerings through another, more direct, channel - increasing guest engagement and expanding reach with offers and hotel services. Having a mobile app also opens up a clear line of communication between hotels and guests. In addition to accessing hotel information, such as services and amenities, guests can check-in remotely, place service requests, order room service, and engage with all the hotel’s offerings, all in a single place. Offering a mobile app is a key differentiator for hotel guests.

 

What are the key benefits of apps for the hospitality industry?

Hospitality apps expand service revenue and drive guest loyalty.  Use your app to create upselling opportunities for in-room dining, the on-site spa, activities sponsored by the hotel, and other services to drive an increase in service revenue. Promote special offers, guest services, events, and amenities with targeted messages sent directly to your guests' mobile devices.  Capture valuable data about guests' preferences and how they spend their money. Use this data to target in-house guests with personalized special offers and promotions to fill unused capacity at your amenities while simultaneously building guest loyalty and satisfaction.

 

What key functionality should a great hospitality app deliver?

Ultimately hospitality apps are the connective tissue between guests and your property regardless of whether they're in their hotel room requesting room service or on the go in need of local advice from a concierge.  Great apps undoubtedly improve the guest experience by being present whenever a guest needs you while boosting profitability.  Offering a mobile app (e.g. Android, iOS/iPhone) instead of a web-based app) provides a richer user experience in terms of both content and functionality. Because a mobile app is downloaded directly to a guest's device, a hotel has more opportunities to increase guest wallet share by sending targeted, property-specific notifications and inducing guest spend.  Guests want the ability to place requests through your mobile app. Whether its a request for late check-out, room service, or a simple request for extra towels, your app should be able to intake and process those requests.  Your guests want to communicate with your staff in real-time. Your mobile app should offer messaging functionality to accommodate that expectation, whether through an integration with a messaging service or a fully functional message management dashboard, messaging is a key function of any mobile app.

 

Major Hospitality App Trends

Internet of things in hospitality: Your mobile app should allow your guests to have full control over their stay and in-room experience. Guests should be able to use their phones to access their guest rooms, turn on the lights, adjust the thermostat, and access the TV. This is just the first step in crafting a truly smart guest experience.

Personalization: By mapping data across multiple guest touchpoints, hotel apps can utilize guest behavior data modeling to personalize guests’ needs throughout their stay.

Contactless check-in: Guests are increasingly looking for ways to streamline their check-in experience. Hotels are responding by implementing mobile check-in functionality within their apps, enabling guests to skip the front desk and go straight to their rooms upon arrival.  Want to dive deeper into contactless check-in solutions?  Check out the contactless check-in buyers guide.

 

Core Hospitality App Integrations

  • Property management system: To capture and relay guest info to and from App to PMS easily and allow guests to check-in from their phone
  • Point of sale (POS): An integration between your POS system and your mobile app allows guests to make purchases within the app, either from your in-room dining menu or in-app retail store.
  • Staff collaboration software: For seamless ordering of service requests and to communicate effortlessly with the staff regardless of where the guest is.  Apps connecting guests directly to staff in an interactive format make hotel management a breeze.
  • Mobile key solutions: Your mobile app should integrate with mobile key solutions, which allows guests to use their mobile device as a room key. This streamlines the guest experience and reduces friction at the front desk.
  • Loyalty programs: Your mobile app should integrate with your existing loyalty program and provide your loyalty members with easy access to their loyalty profiles, benefits, and points.

Questions to ask vendors when buying a hospitality mobile app

Do you build apps that can integrate into my hotel brand app? Hotel brands need access to a complete SDK to make app functionality within their branded app. Some vendors also provide white-label apps that can be branded to your property, or fully customized app builds for additional functionality.

Can guests use your mobile app for mobile room key? A hotel mobile app should securely create a mobile key for your guest reservations. It’s critical for any hotel app to integrate with many industry-wide lock vendors and hardware partners to provide a seamless experience.

Will your app integrate with my existing loyalty program? Hotel apps add the most value for repeat guests. By integrating into your loyalty program, not only will you get a higher ROI by encouraging loyalty members to download the application, but you will also be able to serve up more targeted offerings. Increased adoption and more targeted offerings combined remove friction between guests and their desires on property services while driving increased revenue uptake.​​​​